12 Updated Version 2_PWS Ground Support Equipment.pdf

Performance Work Statement

In Support of

Ground Support Equipment for

575 AMXS at Joint-Base San Antonio-Randolph AFB, Texas

Date: 15 Jul 2020

PWS CHANGES:

REV #/DATE PAGE # CHANGE SUMMARY

10/14/2020 RFP Question Revision.

INTRODUCTION

PERFORMANCE REQUIREMENTS

TECHNICAL REQUIREMENTS

GENERAL REQUIREMENTS

CONTRACTOR PROGRAM MANAGEMENT

SAFETY

SECURITY

QUALITY CONTROL

GOVERNMENT FURNISHED EQUIPMENT/ PROPERTY/ MATERIALS (GFE/GFP/GFM)

REPORTS

DELIVERABLES

SERVICES SUMMARY TABLE

LIST OF ATTACHMENTS

ATTACHMENT 01 – CERTIFICATE OF SERVICE……………………………………………………………………………………….21

ATTACHMENT 02 – CONTRACTOR NONDISCLOSURE AGREEMENT……………………………………………………….22

ATTACHMENT 03 – COMMON ACCESS CARD INSTRUCTIONS……………………………………………………………….24

APPENDIX A – ACRONYM LIST………………………………………………………………………………………………………………26

APPENDIX B – Ground Support Equipment List..…………………………………………………………………………………..27

APPENDIX C ‐ SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION INDUSTRIAL SAFETY

REQUIREMENTS………………………………………...…………………………………………………………………………………….…..28

INTRODUCTION

Purpose The purpose of this effort is to provide inspection, maintenance and handling support for Ground Support Equipment (GSE) to the 575 AMXS, Joint‐Base San Antonio‐Randolph (JBSA‐Randolph) Air Force Base (AFB), in support of the T‐38 workload. The contractor shall supply skilled labor in support of production operations for depot maintenance IAW the Minimum Team Compliment (MTC) as shown in Table 2.3. This requirement will not include personal services or inherently governmental functions.

Scope The contractor will be responsible for inspecting and maintaining a wide range of GSE for the T‐38 workload, to include but not limited to wing sleds used to flip aircraft wings; dollies and racks used to store engines, vertical stabilizers, canopies, wings, belly cradles and cribs used to stabilize aircraft that are not installed in jigs, and fuselage transport sled and dollies. The contractor shall not support USAF‐standard Aerospace Ground Equipment (AGE) that the Government already maintains as part of a Host/Tenant Support Agreement or other equipment that is under manufacturer support contracts/warranty.

The contractor shall read and interpret blueprint, technical data, and engineering process orders to perform installation and maintenance, set‐up configuration and teardown operations on assigned equipment, perform visual and mechanical inspections, identify and appropriately treat corrosion, perform precision measurements and leveling operations, and service tooling sets and maintenance platforms. The contractor shall comply with established technical guidance and maintain 100% accountability of all work performed.

Background The 575th Aircraft Maintenance Squadron at JBSA‐Randolph AFB, TX performs depot‐level modifications, repairs and overhauls on the T‐38 Talon aircraft. In support of these activities, the squadron owns and maintains a wide variety of specialized ground support equipment and tooling that is not supported by standard Aerospace Ground Equipment or Facilities maintenance shops or sections. This causes aircraft mechanics to spend thousands of hours per year inspecting, maintaining and setting up equipment and tooling; directly decreasing their availability to perform work on aircraft. This contract will enable dedicated support of the specialized ground support equipment and tooling by equipment maintainers to maximize the aircraft mechanics’ time on aircraft.

Non‐Personal Services The Government will neither supervise nor direct contractor personnel. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. The contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute or are perceived to constitute personal services, or are outside the scope of this requirement, the contractor shall notify the Contract Officer Representative (COR) and Contract Officer (CO)immediately.

Inherently Governmental Functions

The contractor shall not perform any inherently governmental functions as defined by Federal Acquisition Regulation (FAR) Subpart 7.5. All program decisions shall be the sole responsibility of the Government. The contractor shall not counsel, mentor, make judgments and/or discretionary decisions or perform any other activities related to supervision of Government personnel. If the contractor believes that any actions constitute or are perceived to constitute inherently governmental functions, the contractor shall notify the CO immediately.

Data Rights The Government shall have unlimited rights, in all drawings, designs, specifications, notes and other works developed in the performance of this contract, including the right to use same on any other Government design or construction without additional compensation to the contractor. At any time and per Government request, any records, documents, and associated papers shall be available for review.

PERFORMANCE REQUIREMENTS

Program Management & Reporting

The contractor shall provide a management structure that enables contractor personnel to effectively perform the roles and responsibilities associated with the execution of this requirement.

The contractor shall provide a management structure that ensures employees are present and engaged in appropriate tasks as identified in this PWS.

Contractor Personnel

The contractor shall provide qualified personnel as specified in this requirement. The contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of contractor employees in performance of the requirements. Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other contractor.

The contractor shall minimize the impact of turnover for the labor categories listed below in table

2.3 and shall backfill any vacancy that occurs after award within 30 calander days.

Minimum Team Complement (MTC)

The MTC is defined as the required minimum amount of staffing necessary for effective performance on this requirement. A MTC is provided in this PWS (Table 2.3). The Government will solely determine the MTC. The contractor shall ensure the MTC specified in the PWS is maintained throughout the requirement’s Period of Performance (POP).

The objectives for this requirement is a fully manned workforce on day 1 of the effort.

Additionally, the contractor shall not have a MTC discrepancy/deficiency in two consecutive months

The contractor shall have 30 calendar days after contract award to be fully prepared to perform the requirement. The Government acknowledges that Government required training will not take place until the POP start date.

The contractor shall ensure all employees possess required training, qualifications, proficiency, and security clearances and satisfy all other access requirements. The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government.

The contractor shall ensure all proposed MTC positions which become vacated during the period of performance (POP) are backfilled within 30 days. The objective for backfilling position is 15 days.

The contractor shall manage their employees and provide supervision IAW this requirement. The contractor shall identify working leads or site focal points to be responsible for workload assignments to ensure the non‐personal services element of this contract.

The minimum standard for site supervision shall be met when site supervision for this requirement is on‐site on day 1 of contract PoP and does not have a supervisory absence/vacancy longer than 30 calendar days.

Table 2.3 Minimum Team Compliment (MTC)

Skill Title

SCA

Code

Workload Supported / Location

Shift Schedule

PWS

Reference

Contractor Manpower

Equivalent(CME)

Total Hours

Workload New/ Existing

Secret Clearance

Base Year

Lead Ground Support

Equipment Mechanic

23380

T‐38 Maintenance Support Areas such as buildings 70, 75, 76, 82, 83, 229, 241

Monday‐ Friday

0700‐1530

3.2 1 1,920 New N/A

Ground Support

Equipment Mechanic

23380

T‐38 Maintenance Support Areas such as buildings 70, 75, 76, 82, 83, 229, 241

Monday‐ Friday

0700‐1530

3.1 3 5,760 New N/A

Over & Above 530th

23380 300

Total for Base Year 7,780

****The Minimum Team Compliment for the Option Years will be calculated the same as the base year requirement for a total of four (4) CME’s at 7,780 HR”s.

Performance Standards

The contractor shall meet or exceed the performance standards in the basic PWS.

The contractor shall meet the required deadlines/due dates, and adhere to schedules for provided services as specified in the PWS. The contractor shall have no more than one (1) validated customer complaints for timeliness within a quarterly period from the start of this requirement’s PoP.

The contractor shall accurately and efficiently provide the required services with minimal errors and IAW applicable guidance/regulations and/or Government Standards of Work. The contractor shall have no more than one (1) validated customer complaints for repeated errors which negatively impact production, required processes, or workload within a quarterly period from the start of this requirement’s PoP.

TECHNICAL REQUIREMENTS

The contractor shall provide inspection, maintenance and handling support for designated GSE to 575 AMXS, JBSA‐Randolph AFB per the above MTC. 575 AMXS has identified GSE in Appendix B. Due to the nature of depot workload, the Government requires the flexibility to add GSE to this effort to accommodate workload requirements. The Government will provide the contractor written notification of the additional GSE.

The Contractor shall comply with all guidance, publications, regulations and operating instructions (including subsequent revisions or updates) provided by the Government or referenced in this PWS.

Ground Support Equipment Mechanic

The contractor shall perform scheduled and unscheduled maintenance on designated GSE. Maintenance shall include but is not limited to:

Inspects, tests, and operates equipment to determine serviceability and proper functions

Removes, disassembles, repairs, cleans, treats for corrosion and assembles

Performs precision alignments and other precision measuring devices, and reinstalls equipment accessories and components

Stencils and marks equipment

Services equipment with grease, oil, hydraulic fluid, pressurized gases, etc. as required

Diagnose malfunctions and perform common repairs on assigned equipment

Diagnose mechanical, pneudraulic and electronic circuitry malfunctions using, but not limited to visual and auditory senses, and test equipment before assigning repair action

Inspect and approves completed maintenance actions

Prepares equipment for storage, shipment, and transport

Solves repair problems by studying drawings, wiring diagrams, schematics, and technical publications

For all services that require an off‐base provider or requires the service to be performed off‐base by a third party, the contractor shall provide written notification to the COR or an appointed Government Representative (GR) by the CO and COR that specifies the GSE the required service(s), the reason why the service cannot be accomplished internally, a recommended service provider and an estimated cost.

Written notification shall be provided at least 30 calendar days prior to required service by off‐base/third party contractor. The Government is responsible for the logistics and handling of the GSE to and from the off‐base provider. The COR or an appointed GR will notify the contractor when the GSE has returned and the contractor shall inspect the serviced GSE, document the service in Facility and Equipment Management System(FEMS) and place the GSE back in operations.

The contractor shall only use Government provided tools. The contractor shall provide written request for required tools that were not provided. The contractor will be required to use specialize tools that are located in the Tool Cribs. Contractor shall complete the required training prior to checking out tools. Contractor shall adhere to Section 4.9, Shared Property, when using shared property. The contractor shall comply with all applicable AFI’s (Air Force Instructions) involving the usage, storage, maintenance, and reporting lost tool while using Government provided tools.

The contractor shall use Government‐prescribed automated maintenance systems (i.e.

Facility and Equipment Management System (FEMS)) and hard copy records (i.e. AFTO Form 244) to monitor maintenance trends, analyze equipment requirements, maintain equipment records, and document maintenance actions. Contractor shall analyze and repair ground support equipment using conventional and digital multi‐meters, common hand tools, tensiometers, floor and bench‐mounted drills/mills/grinders/machine press brakes, and specialized test sets. Performs serviceability checks. The contractor shall determine equipment serviceability criteria in consultation with Government engineering resources when existing guidance is insufficient.

The contractor shall use local Government approved hazardous waste disposal sites to dispose of hazardous waste. The contractor shall also store, handle and use hazardous material and waste according to local, state, and federal environmental policy, standards and regulations.

The contractor shall establish a 575 AMXS GSE inventory listing in FEMS within 4 months After Receipt of Order (ARO). The contractor shall develop equipment profiles in FEMSs to include but not limited to GSE asset details (i.e. serial number, model number, manufacturer, part number(s), asset locations, COTS manuals, governing maintenance documents, etc.), GSE’s Preventative Maintenance (PM) tasks (i.e.

detailed instruction to complete PM, material required, PPE required, hazardous material handling and disposal instructions, labor hours, and etc.) and PM schedule (establish reoccurring schedule to generate work orders in IAW governing documents).

The contractor shall use FEMS to generate and complete work orders. The PM work orders generated shall be based off the PM schedule. When unscheduled maintenance is required, the contractor shall generate unscheduled work orders in FEMS. The contractor shall annotate at a minimum on the work orders in FEMS the failure code (root cause of failure), maintenance performed, work log, materials used, labor hours, and constraints. The contractor shall log the GSE as Non‐Mission Capable (NMC) on the work order in FEMS when the GSE is taken out of service for the PM or unscheduled maintenance. The contractor shall log the GSE as Fully Mission Capable (FMC) on the work order in FEMS when the GSE is place back in service. After the 575 GSE inventory listing is established in FEMS, the contractor shall maintains 100% accountability of all work performed on GSE in FEMS. The contractor shall comply to all FEMS policies, processes and guidelines put forth by the FEMS Hill Office of Primary Responsibility (OPR) and the FEMS Program Management Office (PMO)

The contractor shall ensure equipment is maintained and available in sufficient quantities at the time required to support Government‐led aircraft and component maintenance actions. The contractor shall plan and organize equipment maintenance activities. The contractor shall coordinate and synchronize planned maintenance and servicing activities to fully support Government schedules. The contractor shall interpret and implement policy directives and instructions pertaining to maintenance, including environmentally safe maintenance practices. The contractor shall determine resource requirements, including, training, equipment, and supplies.

The contact shall perform corrosion treatment IAW applicable Technical Order, service manual, and manufacturer’s instruction. If technical guidance does not exist, the contractor shall work with appropriate Government personnel (i.e. engineers) to determine the appropriate corrosion treatment method. If the corrosion treatment needs to be outsourced to a third party vender, the contractor shall provide a written request to the Government specifying the GSE, the treatment method, the warranted technical guidance, recommended service provider and an estimated cost.

The contractor shall prioritize the maintenance and inspection on the Aircraft Jig I & II

(AJI and AJII) to ensure prompt support. The contractor shall provide written notification to the COR or an appointed Government Representative (GR) by the CO and COR when tasks for AJI and AJII are complete and ready for inspection.

The contractor shall provide written request to the COR or GR to send GSE off base to be serviced. The contractor shall work with the COR or a GR appointed by the CO and COR to ship the GSE to the service provider.

Qualifications The contractor personnel must have knowledge of: principles of electricity, electronics, general mechanics, pneumatics, hydraulics, material properties, and causes/types of corrosion; troubleshooting, inspecting, repairing, and modifying equipment; use of automated maintenance systems; application of maintenance management techniques; interpretation of maintenance directives, technical publications, drawings, wiring diagrams and schematics; and proper identification, handling, use and disposal of hazardous waste materials.

Certifications/Licenses Contractor personnel will not be required to possess Professional Certifications and/or Licenses in support of this task.

Lead Ground Support Equipment Mechanic

The Lead shall perform all the duties and responsibilities stated in Section 3.1.

The Lead shall perform lead support duties, oversight, and control of contract personnel. The lead is responsible for ensuring contract employees perform timely completion of assigned tasks as required. Receive work requirements for contract employees and delegate/assign according to skill set and ensure contract employees are available and/or trained for assigned work. The contractor is responsible for accident/incident reporting, attending required meetings, and act as single point of contact for interfacing with Government supervision/management.

Qualifications

The contractor personnel must have senior knowledge of: principles of electricity, electronics, general mechanics, pneumatics, hydraulics, material properties, and causes/types of corrosion; troubleshooting, inspecting, repairing, and modifying equipment; use of automated maintenance systems; application of maintenance management techniques; interpretation of maintenance directives, technical publications, drawings, wiring diagrams and schematics; and proper identification, handling, use, and disposal of hazardous waste materials.

Certifications/Licenses Contractor personnel will not be required to possess Professional Certifications and/or Licenses in support of this task.

Schedule

The contractor shall adhere to all schedule timelines, milestones, delivery schedules and administrative requirements that contribute to, or effect schedule variance, to include scheduled on‐time delivery of reports, data products, billing invoices, staffing of personnel, and action items.

GENERAL REQUIREMENTS

Applicable Documents The contractor shall obtain the forms and publications expressly required to perform the work on this contract via the internet at AF e‐publishing website: http://www.e‐publishing.af.mil/ and electronic Technical Information Management System (eTIMS). The contractor will use the most current version of documents.

Compliance Documents

Reference Documents

Training Requirements

Government Provided Training The following table includes a list of current training requirements; however, additional training may be requested by the CO or COR during the performance of this PWS. If the training is Government required, then the Government will provide the training.

Document Number Document Title

AFTO Form 244 Industrial/Support Equipment Order

Document Number Document Title

See Appendix B Ground Support Equipment List

Course Title Description Method Duration

New Hire Training This is a general training mandatory for all contractor personnel working at Randolph AFB.

In Class 8 hours

New Hire Training Production

This training is for all contractor personnel that will be working with or supporting production areas

In Class 16 hours

OPSEC Training All contractors who have access OO‐ ALC and GSU Facilities

On‐line 1 Hour

Cyber Awareness Challenge

On ‐line 2 Hour

Over and Above

Overtime is defined as short‐term work outside normal duty requirements to support mission activities to meet urgent customer needs. The Government will have urgent and emergent work requirements that may result in increased working hours. The COR will inform the contractor of upcoming extended hour requirements with prior approval from the respective GR, or COR. The contractor shall ensure they can provide flexibility to meet extended work hours. Reporting and accounting of over and above shall be as completed per Certificate of Service (COS) (reference PWS Attachment 01) and delivered with the Monthly Status Report.

(CDRL A001/A/B/C/D/E – Monthly Status Reports)

Hours of Operation Normal work days are Monday through Friday except US Federal holidays and other Government closure days. Workers normally work eight (8) hours per day, 40 hours per week. Normal work hours will be 0700 through 1530 unless overtime is required.

Federal Holidays The following Federal holidays are observed under this contract:

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

In the event that the contractor is prevented from performance as the result of an Executive Order or an Administrative leave determination that applies to the using activity, such time may not be charged to the contract.

If the duty location is closed, no contractor services will be provided unless authorized by the CO in writing. The contractor shall be responsible for notifying its employees of installation closures.

Enterprise‐wide Contractor Manpower Reporting Application

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) by October 31st of each year required for performance of services provided under this requirement via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

Uses and Safeguarding Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link.

However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

Labor Expenses The contractor shall not incur labor expenses prior to the Period of Performance (PoP) start date.

The intent of awarding prior to the PoP start date is to provide the Contractor time to obtain staffing, including any applicable relocation time, and process Common Access Cards (CAC) and clearance requirements.

Place of Performance Work shall be performed at the Government Installation, Joint Base San Antonio (JBSA) Randolph, AFB. The Government will furnish the following base support:

Organization Location # Workstations to be provided

Base Support Description (Furnished by the Government)

575th Aircraft Maintenance Squadron

JBSA‐Randolph 1 Office space, desk, chair, file cabinets, telephone, e‐mail, and Internet access. A computer with Windows and Microsoft Office, and Microsoft Project software, and a connection to a printer on the local area network (LAN).

Shared Property

This Shared Property of the Government is not considered Government Furnished Property (GFP) requiring property administration IAW FAR Parts 45 and 52.245 plus supplements. However, this Shared Property of the Government will be administered IAW the provisions of this PWS and FAR 52.237‐2, Protection of Government Buildings, Equipment, And Vegetation. The contractor shall comply with the contract terms and conditions and this PWS.

The Government retains title to all Shared Property of the Government, until the Government properly disposes of this property as authorized by law and regulation. The Government will maintain accountability (property records) for Government reporting requirements. The contractor shall ensure this property is secured at the close of each workday. If the contractor determines additional equipment is required, the contractor shall notify the Government, in writing, of the applicable information/equipment required to accomplish the mission.

Depot Workload

Due to the nature of depot workload, the Government requires the flexibility to surge and decrease the MTC to accommodate workload requirements. To provide stability for the contractor, the Government reserves the right, but does not intend, to surge or decrease MTC levels during the first two or last two months of the task order PoP. The Government will give the contractor a minimum of two‐week’s notice for decreases and appropriate ramp up time for surges as defined within the task order PWS.

Surge Workload: The Surge CLIN will be utilized to provide the Government the flexibility to add contractor personnel to the task order as well as bring back previously reduced skillsets. The Government reserves the right to, but does not intend the number of surged personnel to exceed 125% of the original task order MTC. In the event a surge is required, the surge hours will be coordinated between the Contracting Officer and contractor. The surge hours will then be multiplied by the contract fixed hourly rate for the skillsets as established in the task order FFP Labor

CLIN.

Decreased Workload: In the event of unanticipated workload reduction, the

Government reserves the right to reduce the task order MTC.

Reductions: For reductions of the task order MTC up to and including 25% of the original task order MTC, the remaining hours left on the task order PoP will be coordinated between the Contracting Officer and the contractor. The remaining hours will then be multiplied by the contract fixed hourly rate for the skillsets as established in the task order FFP Labor CLIN. Resulting amount will become the new FFP Labor CLIN amount for the remainder of the task order.

De‐Scope: If manning levels must be decreased more than 25% of the original task order MTC, the task order may be de‐scoped as a result of Government/contractor negotiations or the Government may choose to terminate the contract for convenience IAW FAR Part 52.212‐4.

CONTRACTOR PROGRAM MANAGEMENT

Identification of Personnel

The contractor shall identify a Lead Ground Support Equipment Mechanic who shall be responsible for the performance of this contract. The contractor shall submit a Personnel Roster to the COR within five (5) calendar days ARO, five (5) calendar days from the beginning of each month, and at the COR’s request.

• Name(s) and specify the Lead Ground Support Equipment Mechanic

• Start date/termination date.

• Training dates

Management of Personnel The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall provide for all management and support of contractor personnel.

The contractor shall maintain a stable workforce while minimizing the impact of any turnover and/or disruptions to the Government and/or mission. The contractor shall ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment. Upon notification of a pending vacancy, the contractor shall provide written documentation to the CO and the COR at least two weeks in advance of vacancy or sooner when possible. In the case of a no‐notice departure, the contractor shall immediately notify the CO and COR in writing. This written notification shall include the date and time the position will be vacant, anticipated replacement date, and management plan and correction action, if needed, to ensure task mission is not impacted or degraded. Additionally, the contractor shall fill the vacancy within 30 calander days. If the vacancy cannot be filled within the required 30 calander days, the contractor must provide written notification to CO. In addition, the contractor shall backfill temporary vacancies due to extended vacation, sick leave, family emergencies, etc., longer than two weeks in duration with qualified personnel.

The CO may direct removal (permanent or temporary) of personnel for security, safety, or health reasons, upon discovery of fraudulent credentials/qualifications, or when contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

Contractor Employees Contractor’s employees shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. Contractor’s employees shall identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. The contractor’s employees shall identify themselves in meetings by adding the word “contractor” by their names on sign‐in sheets.

Employee Qualifications The contractor shall employ fully qualified employees with the required knowledge and expertise as described in this PWS. The Contractor shall ensure all employees have been properly trained to effectively perform their assigned duties.

If Government‐ unique training is required to perform contractor personnel duties, then written approval must be obtained from the CO or COR prior to attending the training. The training may be provided by other Government agencies, other Air Force Bases, and/or commercially if the Functional Commander/Director determines it is in the best interest of the Government to provide the training to maintain consistency of Government and contractor employee knowledge, skills, and abilities. The Government may provide train‐the‐trainer courses to the contractor to meet requirements in this PWS.

Meeting Attendance

The contractor shall participate in meetings, reviews, pertaining to the workload on as needed bases.

Business Relations The contractor shall successfully integrate and coordinate all activity needed to execute the requirement, the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, timely identification of issues in controversy, effective/responsive management of subcontractors, customer satisfaction, and professional and ethical behavior of the contractor management personnel.

SAFETY

General Safety Requirements The contractor shall implement a safety program that ensures protection of Government personnel and property (see Appendix C). In the event of an accident/mishap, the contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence. A written or emailed copy of the Mishap Report shall be sent within three (3) calendar days to the COR, who will forward it to JBSA Randolph safety office.

(CDRL A002/A/B/C/D/E – Safety Plan)

In the event of an accident/mishap, the Contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence. Contractor shall notify government representative (COR, CO, PM, or other designated government POC) within 1 hour regarding any incidents or mishaps involving the safety of a worker, or any mishap at or exceeding $2,000.00 in material or labor costs. A written or email copy of the Mishap Report shall be sent within three (3) calendar days to the COR, who will forward it to Ogden Air Logistics Complex (OO‐ALC) safety office.

The Contractor shall create an Incident/Mishap report in the event of any of the following:

A condition or material fault that is a hazard to personnel, equipment and missions.

Conditions which prevent proper operation of the equipment.

When equipment does not perform to published, operational or maintenance standards.

When a contract employee causes damage to equipment

When a contract employee is involved in an accident or injury.

When a contract employee loses a CAC or Restricted/Controlled Area Badge Line badge

(CDRL A003 A/B/C/D/E –Mishap Report)

The Contractor is responsible for providing appropriate Personal Protective Equipment (PPE) and the PPE shall meet all minimum standards of OSHA and AFI 91‐203 (or equivalent regulation).

Voluntary Protection Program (VPP) The Air Force, has adopted the VPP as recognized by Occupation Safety and Health Administration (OSHA). Consequently, VPP impacts all “applicable contractors” operating on Air Force Installations.

It is the contractor’s responsibility to ensure its on‐site employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Detailed information on VPP is available on the OSHA website (http://www.osha.gov/dcsp/vpp/index.html).

Contractors, whether regularly involved in routine site operations or engaged in temporary projects such as construction or repair, must follow the safety and health rules of the installation or VPP site.

VPP requirements apply to contractors whose employees work more than 1,000 hours quarterly. The contractor shall flow down these requirements to all subcontractors who qualify as applicable contractors under this contract.

Contractors are required to provide from their OSHA 300 information the Total Case Incident Rate/Days Away Restricted or Transferred (TCIR/DART) rates. Submit to the VPP Office and COR as part of the installation’s annual OSHA VPP self‐evaluation report delivered with the Monthly Status Report.

(CDRL A001/A/B/C/D/E – Monthly Status Reports)

6.3. OSHA Compliance

The contractor shall provide services in a manner which prevents mishaps and, under Air Force Instruction 91‐203, places OSHA compliance on the contractor. Be advised that IAW AFI 91‐203, paragraph 21.8, Government supervisors will contact the installation Contracting Office (or the Contracting Officer Representative) in the event contractors are not in compliance with Air Force and/or OSHA requirements

SECURITY

Access to Confidential, Proprietary and/or Sensitive Information

Contractor personnel may be required to access Confidential, Proprietary and/or Sensitive Information held by the USAF relating to the tasks to be performed under this Requirement. This information may belong to other Contractors, other third parties, or the USAF. Contractor personnel shall provide a completed copy of the Nondisclosure Agreement (reference PWS Attachment 02) to the Government PM, COR, and CO prior to performing work that involves Confidential, Proprietary and/or Sensitive Information held by the USAF relating to the tasks to be performed under this Requirement.

Contractor Security Classification

The Contractor shall comply with the contract security requirements, listed in the following subparagraphs. The Contractor shall pass down tailored security requirements, as stated in the contract, to all subcontractors.

Common Access Cards Common Access Card (CAC) is required in support of this effort and the Security Clearance level is favorable. The contractor shall comply with AFFARS clause 5352.242‐9001 and the instructions found on attachment 03(Common Access Cards). It should be noted that this process may take a minimum of four (4) weeks to complete; so it is critical that contractors consider these instructions before award (i.e. when preparing a proposal in response to a FOPR) and prior to changing contractor personnel after award.

Physical Security

The contractor shall safeguard all Government property and controlled forms provided for contractor use and adhere to the Government property requirements. At the end of each work day, all Government facilities, equipment and materials shall be secured. This pertains to work stations.

QUALITY CONTROL

Quality Assurance Surveillance Plan

The Contractor’s shall have in place a Human Resource Management Program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements under this contract.

The contractor shall accomplish the requirements by employing and utilizing qualified personnel with appropriate combinations of education, experience, knowledge, training, abilities and skills, as well as physical capabilities.

The contractor shall maintain clear organizational authority and responsibility to effectively manage and control personnel. This shall be accomplished without requiring Government employees to engage in the contractor’s operational or human resource management processes. The contractor shall have no more than one (1) validated customer complaints for timeliness within a quarterly period from the start of this requirement’s PoP. The contractor shall have no more than one (1) validated customer complaints for repeated errors which negatively impact production, required processes, or workload within a quarterly period from the start of this requirement’s PoP.

The contractor shall establish and provide all reasonable means to ensure that performance of this contract in a Government facility is fully complementary with, and does not run counter to, any written local operating procedures or policies that may be provided by the Government. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

Upon award the CO will officially appoint the COR in the Procurement Integrated Enterprise Environment, Joint Appointment Module (JAM). Upon approval the CO will provide the awardee with the COR appointment letter.

The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR(s) or alternate(s) will inform the contractor when discrepancies occur and will request corrective action. The services to be performed by the contractor during the period of this contract are at all times and places subject to review by the CO or authorized representative(s).

Contractor Quality Management Plan

The contractor shall provide a Quality Management Plan(QMP) as part of the proposal and will be evaluated at the basic contract level. The approach shall be incorporated into the basic contract upon award and the contractor shall comply with this plan Updates to the plan shall be provided and incorporated into the contract whenever there is a change in any of the following Quality System Elements:

a) Management Responsibility Organization

b) Corrective Action

c) Quality Records

d) Internal Quality Audits

e) Training

The contractor shall provide a Quality Assurance Plan (QAP) to the CO/COR thirty

(30) days after receipt of order (ARO) as part of the initial status report. The QAP shall demonstrate how the contractor shall maintain an inspection system acceptable to the Government covering the services under this requirement

The QCP shall demonstrate the contractor’s documented processes and procedures to monitor and control items including, but not limited to:

Objectives in the Services Summary

Contract and subcontractor invoicing

Non‐conformances

Customer Complaints

Contractor employee qualifications and certifications

Subsequent submissions no later than NLT fifteen (15) calendar days of the identification of need for change by Government or Contractor.

(CDRL A001/A/B/C/D/E – Quality Assurance Plan)

GOVERNMENT FURNISHED EQUIPMENT/ PROPERTY/ MATERIALS (GFE/GFP/GFM)

No GFE/P/M is anticipated with this requirement.

REPORTS

Monthly Status Report The contractor shall provide the Government a Monthly Status Report (MSR) via email, in contractor format, which must be approved by the COR prior to the first submission. The contractor shall submit the report by the fifth (5th) calendar day of each month for reporting of the previous month and before billing in Wide Area Workflow (WAWF). Invoices in WAWF will not be accepted prior to receipt of MSR. MSR will include at a minimum:

a) Discuss (and provide background for) major issues, problem areas and or/concerns related to cost/ schedule/ technical or task areas, and identified problem areas concerns and associated recommendations

b) Contractor personnel assigned

c) Summarize current financial billing profile, including any projected shortfalls/ over‐runs or overfunding/ under‐runs

d) Status of vacancies, length of time each position has been vacant, and number of employee turnovers in the previous month

g) Status of equipment, i.e. last inspected, next inspection due, and status of any discrepancies.

h) Total Case Incident Rate/Days Away (TCIR/DART) in the annual January report. Refer to PWS paragraph 5.2.2.

i) Overtime required/worked. Refer to PWS paragraph 3.3.

(CDRL A001/A/B/C/D – Monthly Status Reports)

DELIVERABLES

PWS

Paragraph

CDRL

Description Frequency Date of First

Submission

Date of Subsequent Submission

Submit To

4.3, 6.2.2,8.2.2,

10.1 &11

A/B/C/D/ E/001

Monthly Status Report Monthly 30 Days

ARO

Monthly, by the 5th work day of each month

COR

6.1 A0B/C/D/

E002

Safety Program 1 time requirement

5 Days ARO When updated CO/COR

6.1 A/B/C/D/

E/003

Incident/Mishap Report As Required As required As required COR

8.2.2. A/B/C/D/

E001

Quality Assurance Plan As required 30 Days

ARO

NLT 15 days after identification of need

CO/COR

SERVICES SUMMARY TABLE

Performance Objective PWS Para. Performance Threshold Monthly Status Report (MSR) Contractor shall provide an MSR no later than the 5th business day of the month. The MSR will include a minimum of the information that is located in PWS ref 10.1

(CDRL A/B/C/D/E001)

4.3, 6.2.2, 8.2.2, 10.1, & 11

Acceptable if deliverable is met 91% of the time with 100% of required information.

11 of 12 MSR reports on time or delivered prior to 5th business day of the month

Safety program delivered, and approved by Government Safety Office within 5 days of

ARO

(CDRL A/B/C/D/E002)

6.1 Acceptable if contractor delivers safety

program within 5 days of ARO.

Incident/Mishap Report Government shall notified within 1 hour if conditions of PWS 6.1 are met, and written report will be submitted within 3 business days of mishap/incident.

(CDRL A/B/C/D/E003)

6.1 Acceptable if deliverable is met with

100% compliance

Quality Assurance Plan (QAP) Delivered Thirty Days ARO, and when any modifications are made (CDRL A/B/C/D/E/001)

8.2.2 Thirty Days ARO, included with the

first submission of the status report thirFEMS Data Contractor shall have all equipment inventoried in the FEMS system within 4 months of ARO.

3.1.5 Acceptable if 100% of GSE input into

FEMS system.

ATTACHMENT 01

CERTIFICATE OF SERVICE

Over Time

Actual

Over Time Total:

Reporting period :

Employee Work Schedule i.e. 4-10, 5/4/9, 5-8

Date Over Time

Approved Task

CERTIFICATE OF SERVICE (Over Time) Company: Contract: Task Order: Group:

ATTACHMENT 02

CONTRACTOR NONDISCLOSURE AGREEMENT

CONTRACTOR

NONDISCLOSURE AGREEMENT

Reference Ground Support Equipment

I, __________________________________, an employee of ______________________________________, (Contractor) in order to support the United States Air Force (USAF) and in consideration of the USAF granting me access to Confidential, Proprietary and/or Sensitive Information held by the USAF relating to the tasks to be performed, intending to be legally bound, hereby agree to the following terms and conditions:

1. I understand that my assignment to support the Contractor in its contractual duties (the “Effort”) will involve access to Confidential, Proprietary and/or Sensitive Information belonging to other contractors, other third parties, or the USAF. The sharing of Confidential, Proprietary and/or Sensitive Information is necessary to effectively perform the mission of the USAF.

2. Except as expressly authorized in writing by the USAF, I agree to hold Confidential, Proprietary and/or Sensitive Information in trust and confidence and agree that it shall be used only for my performance of duties in support of the Contractor’s performance of the Effort, shall not be used for any other purpose, or disclosed to any third party outside the USAF. I agree that I shall not, except as expressly authorized in writing by the USAF, at any time during or after my performance of duties in support of the Contractor’s performance of the Effort, directly or indirectly, disclose, publish or disseminate, to any other person or entity, any Confidential, Proprietary and/or Sensitive Information I have access to by reason of my performance of duties in support of the Contractor’s performance of the Effort, nor shall I use any such Confidential, Proprietary and/or Sensitive Information for my personal use or advantage, or make it available to others not cleared for access to Confidential, Proprietary and/or Sensitive Information by the USAF or lacking a need-to-know for performance of the Effort. I will hold all Confidential, Proprietary and/or Sensitive Information I have access to by reason of my performance of duties in support of the Contractor’s performance of the Effort in confidence and use it solely for the benefit of the USAF and the performance of Effort. I shall not retain any Confidential, Proprietary and/or Sensitive Information, including written notes, photographs, sketches, models, memoranda or any tangible representation of the Confidential, Proprietary and/or Sensitive Information except as required in my performance of duties in support of the Contractor’s performance of the Effort. Without limiting the generality of the foregoing statements, I agree that Confidential, Proprietary and/or Sensitive Information shall not be released to the media, press, competing firms, individuals, or government officials outside the USAF for any purpose. I further understand and agree that all Confidential, Proprietary and/or Sensitive Information shall be retained, disseminated, released, and destroyed in accordance with the requirements of law and applicable Department of Defense or USAF directives, regulations, instructions, policies and guidance.

3. All information that I receive or obtain in performance of my duties in support of the Contractor’s performance of the Effort shall be deemed to be Confidential, Proprietary and/or Sensitive Information, including, without limitation, visual, verbal and written information, in whatever form or medium, including, but not limited to, personal, business or financial information, or intellectual property, or technical information in the form of discussions, communications, designs, concepts, requirements, specifications, software, interfaces, components, processes, or similar things. I understand and agree that any work product related to the Effort, including, but not limited to, final documents and products, drafts, feeder documents, briefings, notes, and any other related oral or written communication shall constitute Confidential, Proprietary and/or Sensitive Information for purposes of this Agreement. Confidential, Proprietary and/or Sensitive Information shall not include information that I or the Contractor can demonstrate (A) was known by me or the Contractor without restriction as to further disclosure when received or was developed independently by the Contractor by individuals who had no direct or indirect access to such information, (B) was obtained from a source other than the USAF, its employees, agents, or contractors through no breach of confidence, (C) was in the public domain when received or thereafter enters the public domain through no breach of confidence by Contractor or myself, or (D) was used or disclosed with the prior written approval of the USAF.

4. I have been advised and understand that my violation of this agreement could cause irreparable injury to the United States. I understand that the United States Government may seek any remedy available to it to enforce this Agreement, including, but not limited to, application for a court order prohibiting disclosure of information in breach of this Agreement. I have been advised that the action can be brought against me in any of the several appropriate United States District Courts where the United States Government may elect to file the action. Court costs and reasonable attorneys’ fees incurred by the United States Government may be assessed against me if I lose such action. I understand that my violation of this Agreement may result in criminal action. I recognize that nothing in this Agreement constitutes a waiver by the United States of the right to prosecute me for any statutory violation.

5. Any questions I have regarding this agreement that I desire to direct to the USAF shall be in writing to…