OPS_PWS_27_June_2016.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

FOR

OVERHEAD AND PRODUCTION SUPPORT

(BASIC)

Ogden Air Logistics Complex

27 June 2016

TABLE OF CONTENTS

SECTION TITLE PAGE

1 SCOPE 3

2 PERFORMANCE REQUIREMENTS 3

3 DESCRIPTION OF SERVICES 5

4 SERVICES SUMMARY 13

5 CONTRACT DATA REQUIREMENTS LIST (CDRL) 14

6 CONTRACTOR PERSONNEL MANAGEMENT 16

7 GOVERNMENT FURNISHED PROPERTY (GFP) 19

8 GOVERNMENT SHARED PROPERTY (GSP) 20

9 INSPECTION OF SERVICES 20

10 BASE ACCESS / NETWORK ACCESS / SECURITY 20

11 PHYSICAL SECURITY AND KEY CONTROL 22

12 TRAINING 22

13 INTELLECTUAL PROPERTY 26

14 HOURS OF OPERATION 26

15 INSTALLATION-SPECIFIC SAFETY AND HEALTH 28

16 GOVERNMENT MOTOR VEHICLE LICENSE 28

APPENDICES

A – ACRONYMS AND ABBREVIATIONS LIST 29

B – PUBLICATIONS AND FORMS 33

C – SAFETY, FIRE PROTECTION AND HEALTH 34

D – SKILL CATEGORIES / DESCRIPTIONS 40

E – STANDARDS OF WORK – PLANNER / SCHEDULER 49

F – AIRCRAFT / EXCHANGEABLE PRODUCTION SUPPORT

TECHNICIAN PLAYBOOK 140

TABLES

Table 2.3 – Minimum Team Compliment 5

Table 4.1 – Services Summary 12

Table 5.2 – CDRL Summary 17

Table 12.1 – Training 25

Table 14.1 – Certificate of Service 27

1. SCOPE. The purpose of this contract is to provide business/management and production operations and overhead activities to Ogden Air Logistics Complex (OO-ALC) Maintenance Groups and 309

AMARG, Davis Monthan AFB, AZ. The contractor shall supply skilled labor in support of business/management and production operations for depot maintenance to include: planners, schedulers, production support technicians, production material technicians, analysts and other similar functions, as outlined in the basic PWS and associated task orders (TO). This requirement will not include personal services or inherently governmental functions. The objectives and requirements identified within this PWS are described in general terms. Each task order will specifically address applicable task order requirements, scheduling, task order options, and performance criteria. The contractor shall comply with this and the task order PWS in its entirety.

1.1. Reports. The contractor shall perform oral and/or written reports on tasks and required activities contained in this PWS. The contractor shall work with supervisory personnel to obtain, discuss, and/or present data pertaining to the assigned tasks.

1.2. Document preparation. The contractor shall prepare reports, spreadsheets, graphs, templates and briefing charts for daily, weekly, monthly, quarterly and annual reports, as needed, using legacy systems and Microsoft Suite products such as Word, Excel and Power Point. The contractor shall meet deadlines for reporting. Specific requirements will be outlined at the task order level.

1.3. Briefing. The contractor shall verbally present reports, charts, or other analyzed data to management or other management representatives as directed. Briefings shall be concise and accurately summarize pertinent/relevant data.

2. PERFORMANCE REQUIREMENTS

2.1. Program Management & Reporting: The contractor shall provide a management structure that enables contractor personnel to effectively perform the roles and responsibilities associated with the execution of task order requirements. The contractor shall provide a management structure that ensures employees are present and engaged in appropriate tasks as identified in each individual task order PWS.

2.2. Contractor Personnel: The contractor shall provide all qualified personnel as specified in individual task orders. The contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of contractor employees in performance of OPS requirements.

Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other contractor. The contractor shall minimize the impact of turnover for each skill on every task order and shall backfill any vacancy that occurs after task order award within 45 calendar days or as specified in the task order PWS.

2.3. Minimum Team Complement (MTC): The MTC is defined as the required minimum amount of staffing necessary for effective performance on each task order. An MTC will be provided in each task order (Table 2.3). The Government will solely determine the MTC. The contractor shall ensure the MTC specified in any applicable task order PWS is maintained throughout each task order Period of Performance (POP).

2.3.1. The objectives for each Task Order (TO) MTC is a fully manned workforce on day 1 of task order POP. Additionally, the objective is that no task order with a MTC discrepancy/deficiency in any given month has a repeated discrepancy in consecutive months.

2.3.2. Upon task order award, the contractor shall have 30 to 60 calendar days, depending upon the size or skills needed for the required task order work force (see paragraphs below), or such time as may otherwise be agreed upon in writing to be fully prepared to perform the task order, IAW paragraphs 2.3.2.1 – 2.3.2.3.. The contractor shall ensure all employees possess required training, qualifications, proficiency, and security clearances and satisfy all other access requirements. The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government. More specific requirements than those listed below may be defined at the task order level.

2.3.2.1. For existing task orders requiring less than 25 contractor employees, the contractor shall have 100% of the work force fully prepared to perform the task order by no later than 30 days.

2.3.2.2. For existing task orders requiring 25 or more contractor employees, the contractor shall have no less than 90% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 10% must be fully prepared to perform not to exceed 60 days following task award.

2.3.2.3. For new workload task orders, the contractor shall have no less than 80% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 20% must be fully prepared to perform not to exceed 60 days following task award.

2.3.2.4. The contractor shall ensure all proposed task order positions which become vacated during the period of performance are backfilled within 45 days. The objective for backfilling position is 30 days.

2.3.3. Site Supervision: The contractor shall manage their employees and provide supervision

IAW task order (TO) requirements. The contractor shall provide a minimum of one (1) supervisor for a team compliment of 25 employees or greater unless specified by the

Government. Exceptions/specifics will be defined at the TO level. The contractor shall identify working leads or site focal points to be responsible for workload assignments to ensure the non-personal services element of this contract.

2.3.3.1. The minimum standard for site supervision shall be met when site supervision for all task orders is on-site on day 1 of task order POP and when no task order has a supervisory absence/vacancy of longer than 30 calendar days.

2.4. Performance Standards: The contractor shall meet or exceed the performance standards in the basic PWS and subsequent TOs.

2.4.1. The contractor shall meet the required deadlines/due dates, and adhere to schedules for provided services as specified in the TO. The contractor shall have no more than one (1) validated customer complaints for timeliness within a quarterly period from the start of the task order POP.

2.4.2. The contractor shall accurately and efficiently provide the required services with minimal errors and IAW applicable guidance/regulations and/or Government Standards of Work.

The contractor shall have no more than one (1) validated customer complaints for repeated errors which negatively impact production, required processes, or workload within a quarterly period from the start of the task order period of performance (POP).

2.4.3. The contractor shall compile analytical data into required formats or templates for periodic recurring and non-recurring reporting, tracking, or inquiries. Examples include:

documents, spreadsheets, emails, graphs, briefing charts, and system templates. The contractor shall use the current MRO system, PDMSS, Government Legacy systems, or other applicable systems for data result reporting. Level of detail, reporting due dates, and other specifics will be defined at the task order (CDRL A005/B005).

Table 2.3 Minimum Team Compliment (MTC)

Skill Category Skill Title Workload

Supported

PWS

Reference

Contractor

Manpower

Equivalent

(CME)

Total

Hours

CMEs

Requiring

Secret

Clearance

TBD*

TBD*

Totals

*Skill categories will be determined at the task order (TO) level

Note: MTC includes 1,920 hours per year (or associated subdivision) for 1 manpower equivalent

Total Task Order MTC: TBD

3. DESCRIPTION OF SERVICES. Individual TO requirements will be specifically defined to include: location, primary work areas, MTC, specialized skills required, and workload requirements.

The workforce may include any number and combination of the skill categories cited in TO. TOs will consist of complete activity as a definable segment of work (i.e., a single shift, a specific process or area). Individual TO requirements will be defined in subsequent paragraphs contained throughout the PWS for the individual task order requirements. Compliance with all guidance, publications, regulations and operating instructions (including subsequent revisions or updates) provided by the

Government or referenced in this and in subsequent task orders is required. The contractor shall provide a Monthly Status Report to the Contracting Officer’s Representative (COR) by the 5th business day of each month (CDRL A001/B001).

3.1. Management Support. The contractor shall use, create, refine, process and/or provide data to reach goals and objectives on identified projects that integrate organization and enterprise level management objectives. The contractor shall be responsible for using quantitative and qualitative methods within the scope of the respective project and reporting of results. The contractor shall report on the evaluation of the effectiveness and productivity of operations of assigned depot-level requirements.

3.1.1. Analytical Support and Technical Writing. The contractor shall perform routine, procedural tasks that support management, workloads, and program analytical work. The contractor shall identify resources required to support various levels of program operations. The contractor shall provide records, communications, forms, and other documentation as required. The contractor shall prepare detailed plans, methods, procedures, benchmarking and/or studies for work processes and functions that are interrelated to improve efficiency. The contractor shall independently perform, or participate in integrated product teams (IPT) as an analyst in studies of a broad scope.

3.1.1.1. The contractor shall analyze and identify non-standard or emerging operational requirements, correctly assessing impact on overall management or production support. The contractor shall analyze problems created by the incompatibility of future programs and identify appropriate corrective action. The contractor shall research and analyze complex and unique logistics policy problems, identify causative factors and corrective actions to minimize system impact. The contractor shall assess relevancy, adequacy, sustainability and attainability by reviewing planning or other relevant documents. The contractor shall be familiar with and utilize the Maintenance, Repair, and Overhaul (MRO) system and various sources to research, compile, and analyze available data and select the information appropriate to the assigned task ensuring accuracy and completeness.

3.1.1.2. The contractor shall research and analyze data for current and future workload costs and gather data for lean initiatives or process improvements. The contractor shall identify material, financial, and production issues in the OO-ALC’s depot maintenance and depot material areas, including those of a classified nature.

3.1.1.3. The contractor shall assist project/program managers with specific programs;

participate in the development and coordination of assessment criteria, indicators and procedures for measuring system/equipment performance, and sustainment effectiveness on a continuing basis. The contractor shall identify problem areas or deficiencies for corrective actions. The contractor shall assess impact of proposed or actual changes in technical requirements, documentation, training and schedules.

3.1.2. Analytical Support Time and Attendance. The contractor shall ensure required administrative details associated with the daily operations of Depot Maintenance

Accounting and Production System/Time and Attendance (DMAPS/TAA), or applicable system, are conducted in compliance with established policies and procedures. The contractor shall interpret, determine accuracy, recommend revisions to, and assure compliance with higher-level policies, procedures, and directives.

3.1.3. Analytical Workload Support. The contractor shall assist Government personnel in analyzing new/existing workloads. The contractor shall research, analyze, evaluate/interpret, and verify assigned tasks. Examples of these tasks may include:

Identify, coordinate and monitor partnering efforts, to include Public-Private

Partnerships (PPP)

Assist Government personnel in technical or specialized project management

Identify and analyze commercial certification processes

Identify and analyze required functional tasks and their interrelationships

Perform complex analytical studies for cost/benefits analyses, economic analyses, productivity factors, production efficiency, trade studies, feasibility analysis and/or financial analyses relating to program or project alternatives

Perform technical writing in support of various functions

3.1.4. Data Entry/Clerk. The contractor shall analyze, interpret, categorize and electronically input a variety of depot maintenance information into Government data base systems.

The contractor shall ensure inputs are timely and accurate. Data entry processes and familiarity requirements of Government data systems and subject matter will be outlined at the task order level to include tasks relating to travel coordination.

3.1.5. Logistics Management. The contractor shall assist Government personnel with Logistics

Management operations which may include planning, coordinating, or evaluating the logistical actions required to support a specified mission, weapons system, or other designated program. The contractor shall identify the specific requirements for funding, manpower, material, facilities, vehicles, and services needed to support the program/project and correlate those requirements with program plans to assure that the needed support is provided at the right time and place.

Examples of the responsibilities of logistics management include:

Integrate the actions required of each activity into a comprehensive logistics plan in support of, or to be incorporated into overall program plans

Monitor progress toward meeting the logistics plan and to identify the cause and impact of delays or other problems (varying degrees of responsibility for taking actions to prevent or overcome such problems may also be included)

Adjust plans and schedules for all related actions as required by delays or changes to logistics requirements

Evaluate plans for and provision of logistical support for feasibility, efficiency, and economy, and to develop alternatives when required

Determine detailed requirements, within available or allocated resources, for funds, manpower, facilities, equipment, supplies, and services

Design and development, procurement, production, storage, distribution, maintenance, transportation, utilization, and disposal of material

3.1.6. Production Analyst. The contractor shall have experience in the existing Maintenance, Repair, and Overhaul (MRO) systems (examples include IMPRESA, PDMSS and

MAXIMO). The contractor shall have experience in the MRO environment and associated AF Legacy systems and how they affect Air Force supply chain management disciplines, policies, and procedures. The contractor shall provide organizational facilitation support for MRO including aiding and building cross-functional teams within organizations. The Contractor shall provide on-the-job training to Government users in the analytical and basic MRO application requirements.

3.2. Production Support. The contractor shall provide depot maintenance production support to include planning, scheduling, production material technicians, and production support technicians. The contractor shall identify and resolve material, financial, and production issues for the OO-ALC depot maintenance and depot material areas, including those of a classified nature, according to government standards of work and scorecard measurements. Specific workloads and requirements will be identified at the TO level. The contractor shall schedule, attend, and lead meetings to discuss workload requirements as required.

3.2.1. Planning. The contractor shall assist Government personnel in the development and completion of labor and material standards, shop capability, work control documents, time measurement studies, and associated data to accomplish production processes in applicable Maintenance Repair Overhaul (MRO) or data management system. The contractor shall manage and perform planning tasks in accordance with (IAW) Air Force

Instruction (AFI) 21-102, Air Force Material Command (AFMC) 21-102 AFMC Sup, and Government Standards of Work. The contractor shall create, monitor and/or maintain various planning duties or documents. Examples include :

Work Control Documents (WCD)/Work Authorization Documents (WAD)

Management of Items Subject to Repair (MISTR)

Temporary workload (T-jobs), manufacturing workload (M-jobs), planned and unplanned workloads, 206s (Temporary Work Requests), Partnership Workloads and Other Major End Items (OMEI), and Quality Deficiency Report Job Orders.

AFMC Form 561 Process orders

Bills of Material (BOM)

AFMC Form 202 Non-conforming Technical Assistance Reply (Engineering

Disposition), Air Force Technical Order (AFTO) 22 Technical Manual Change

Recommendation and Reply

End Item Sales Price (EISP)

3.2.2. Scheduling. The contractor shall ensure proper shop loading of end items, identify required component parts, manpower and requisitioning/turn-in of production assets. The contractor shall support shops in reporting earned labor hours and end item completions to determine costs in the work-in-process accounts, and Job Order Number (JON) completions for the sales of that production to customers. The contractor shall monitor applicable systems and resolve production support issues to comply with AFI 21-102 and applicable supplements, and government standards of work. The contractor shall have technical knowledge of data systems, production processes, and the ability to interpret directives, and recommend capacity levels for optimal performance IAW applicable regulations.

3.2.3. Production Material/Support Technician (PMT/PST)/Shipping, Receiving Clerk. The contractor shall accomplish depot supply material functions. The contractor shall coordinate material support functions with appropriate Production support personnel.

The contractor shall research, analyze and perform corrective and preventive actions related to parts supportability and availability using government-provided data. The contractor shall research and identify availability of customer component parts and initiate purchase requests required by the production shops IAW AFMCI 21-102, applicable supplements, and applicable government regulations. The contractor, in coordination with Production support personnel, shall authorize, order, receive, issue, and perform customer front-end JON edits on all requirements submitted by supported maintenance shops, and maintain appropriate on-hand stock levels to support production.

The contractor shall ensure the JON is properly charged for the material and the material transaction receipts are filed. The contractor shall provide support within the required depot Management Information Systems (MIS) in the following areas:

3.2.3.1. The contractor shall monitor applicable systems to review, analyze, and resolve unplanned material orders and perform other material support operations.

Examples of such operations may include:

Coordinate material requirements with other production support personnel to reduce/turn-in excess serviceable/unserviceable material

Retrieve and deliver material to appropriate entities

Perform turn-in transactions for Integrated Prime Vendor (IPV) bench stock

Perform turn-in operations/documentation for Due In For Maintenance (DIFM) items

Support Facilitate Other Maintenance (FOM) programs

Perform Demand History Adjustment (DHA)

3.2.3.2. The contractor shall provide maintenance material operations to include being proficient with and utilizing the Enterprise Environmental Safety and Occupational

Health (EESOH) MIS to authorize, order, receive, issue and account for hazardous material (HM). The contractor shall build management reports on HM using applicable systems. The reports shall identify re-order materials, shelf life, inventory, and backorder status. The contractor shall ensure that hazardous material is properly stored IAW applicable guidance. The contractor shall comply with area specific controls and procedures by local environmental management organizations.

3.2.3.3. The contractor, in coordination with production support personnel, shall conduct research of technical requirements, catalog databases to locate most cost effective available substitutes and new products. The contractor, in coordination with

Production Support personnel shall determine stock levels needed for recurring and specialized items based on usage, inventory, project demands, seasonal demands, changing customer needs, and project depletion.

3.2.4. Supply Technician

3.2.4.1. The contractor shall accurately process various supply transactions into the

Enterprise Solution – Supply (ES-S). Examples of transactions include: issue requests, Due-In From Maintenance (DIFM) updates, item record and part number loads, and MICAP verification, processing lateral shipments, and similar standard supply system transactions.

3.2.4.2. The contractor shall perform research and processes reports using various web-based Government logistics data systems. Examples of these systems include: Air

Force Supply Central Database (AFSCDB) Discoverer (Query and Analysis system), D043, Fed LOG, Federal Logistics Information System Web Search (Web

FLIS), Enhanced Technical Information Management System (ETIMS), Logistics

Installations and Mission Support Enterprise View (LIMS-EV), and DoD Emall.

3.2.4.3. The contractor shall maintain Bench Stock, Shop Stock, Operating Stock, and

Work Order Residue IAW applicable guidance.

3.2.4.4. The contractor shall provide procurement research and purchase options for items or materials not available through normal supply channels. The purchase options are provided to Government personnel in preparation of Government Purchase

Card (GPC) requests.

3.2.4.5. The contractor shall ensure items being turned-in to supply are properly prepared for shipment, tagged, and identified.

3.3. Nuclear Weapons-Related Materiel (NWRM) / Serialized Controlled Items. The contractor shall issue, receipt, stock, inventory and transport NWRM and/or serialized controlled items.

This includes unique requirements not limited to workloads such as F-22, F-35, C-17, B-2 and

Foreign Military Sales (FMS) along with process controls necessary for AS9100 and final serialized configurations. Individual TOs will be issued to specifically define the scope of the requirement and schedule of services within this PWS.

3.3.1. The contractor shall have experience and knowledge of material management associated with NWRM and/or serialized controlled items and its associated policies.

3.3.2. The contractor shall comply with NWRM-related and/or serialized controlled item processes IAW AFI 21-102 and Air Force Material Command (AFMC) Supplement, AFI

20-110 and applicable AFMC Supplement, and 309 Maintenance Wing Instruction (309

MXWI) 20-101.

3.3.3. NWRM and/or Serialized Controlled Items Tracking and Accountability. The contractor shall report potential NWRM and/or serialized controlled items incidents to NWRM

Property Custodians (PCs) within timelines established in AFI 20-110.

3.3.4. The contractor shall possess ability to transact, track and report serialized NWRM and/or serialized controlled items material in Air Force systems. Examples of these systems include:

Reliability and Maintainability Information System (REMIS)

Positive Inventory Control – Automated Data Capture (PIC-ADC)

Positive Inventory Control-FUSION (PIC-FUSION)

Enterprise Data Collection Layer (EDCL)

IMPRESA (MABSM)

3.3.5. The contractor shall provide Closed Loop Communication/Escalation The contractor shall plan and show process accountability for effectively handling situations when automated systems for NWRM and/or serialized controlled items tracking and reporting are down or non-functional.

3.3.6. The contractor shall possess knowledge of critical NWRM and/or serialized controlled items workloads and shall document process flows/steps illustrating functional responsibilities and necessary transactions.

Demilitarization (DEMIL)

Refurbishment (REFURB)

Harvest/Reclaim

MK21 Rear Cover from MUNS (Munitions – CAS)

Check and Test

3.3.7. The contractor shall develop WCDs that include NWRM-related and/or serialized controlled items.

3.3.8. The contractor shall create/maintain Bill of Material (BOM) structure and manage accurate item attributes, including proper and accountable serialization relative to

NWRM and/or serialized controlled items.

3.3.9. The contractor shall coordinate and track NWRM and/or serialized controlled items for shipments and deliveries from the NWRM Storage Facility (NSF) to include NWRM-related processes and material. The contractor shall report NWRM and/or serialized controlled item deviations within two (2) hours to Government supervision via email and phone call to the Nuclear Weapons Related Materiel Property Custodian (NWRM-PC), IAW AFI 20-110. Government POCs will be identified in individual TOs. The contractor shall report all other deviations according to Government Standards of Work

3.3.10. The contractor shall coordinate, track and manage NWRM and/or serialized controlled items work in process (WIP) at the end item and subcomponent / job route levels.

3.3.11. The contractor shall coordinate and track NWRM and/or serialized controlled item inductions, inventory balances, WIP, shipments and deliveries of Munitions related assets

(not shipped from NSF). The contractor shall execute transactions with regards to

Maintenance, Repair and Overhaul (MRO), Combat Ammunition System (CAS) and

Positive Inventory Control-FUSION (PIC-FUSION) relative to Munitions assets

(NWRM).

3.3.12. The contractor shall assist in the coordination and tracking of NWRM and/or serialized controlled items for shipments and deliveries from the NSF to include NWRM and/or serialized controlled items related processes and material. The contractor shall report

NWRM and/or serialized controlled item deviations within two (2) hours to Government supervision (POC’s to be provided at contract award) via email and phone call to the

NWRM-PC, IAW AFI 20-110.

3.3.13. The contractor shall have an understanding of management objectives related to depot maintenance, to include NWRM and/or serialized controlled items related processes IAW

AFI 21-110 and AFMC Supp and OO-ALC 20-101, AFI 21-102, AFI 32-7086, AFMCI

21-130, and their applicable HAFB and 309 MXW supplements or contract furnished material.

3.3.14. The contractor shall research and resolve NWRM material and financial error reports

IAW Government Standards of Work. NWRM and/or serialized controlled item-related material errors shall be corrected immediately and reported to the NWRM-PC.

3.3.15. The contractor shall be able to use government data system reports to identify and research NWRM and/or serialized controlled items classifications and inventory/material balances. The contractor shall report errors and reconciliation procedures to the NWRM-

PC and other levels of senior management as defined by Business Office.

4. SERVICES SUMMARY

4.1. Services Summary. Additional services summary requirements for required tasks will be identified at the TO level with associated qualitative/quantitative standards. Applicable performance thresholds will be specified at the TO level according to skill set requirements.

Table 4.1

# Performance Objective

PWS

Reference Performance Threshold

The contractor shall meet and maintain the Minimum Team

Complement (MTC) for the staffing of TOs

2.3.2 –

2.3.2.3.

Acceptable if the MTCs for TOs are fully manned with these PWS thresholds:

- Existing task orders requiring < 25 contractor employees, 100% of the work force by no later than 30 days.

- Existing task orders with 25 or more contractor employees: minimum of 90% of the work force by no later than 30 days, and remaining 10% not to exceed 60 days.

- New workload, regardless of task size:

80% by no later than 30 days, and remaining 20% not to exceed 60 days.

The contractor shall provide qualified personnel and backfill any vacancy that occurs after TO award within 45 calendar days or as specified in TO PWS

2.3.2.4.

Acceptable if there are no more than two

(2) deviations within the task order period of performance (POP).

The contractor shall meet the required deadlines/due dates, and adhere to schedules for provided services as specified in the task order.

2.4.1.

Acceptable if there are no more than one

(1) validated customer complaint** for adherence to applicable guidance within a quarterly period from the start of the task order period of performance (POP).

The contractor shall provide the required services IAW applicable guidance/regulations and/or

Government Standards of Work

2.4.2.

Acceptable if there are no more than one

(1) validated customer complaint** for timeliness within a quarterly period from the start of the task order period of performance (POP).

The contractor shall report potential NWRM and/or serialized controlled items incidents to NWRM Property

Custodians (PCs) within timelines established in AFI 20-

110.

3.3. –

3.3.4.

Acceptable if there are no deviations* within the task order POP.

The contractor shall submit

Contract Data Requirements List

(CDRLs) as required IAW the required timetable

5.1

Acceptable when CDRL is provided as required and no more than one (1) deviations* per quarter. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate/ late

CDRLs.

The contractor shall report contractor labor hours required for performance of services provided no later than 31 October of each calendar year

5.4 Acceptable if there are no deviations*

within the task order POP.

Definitions:

* Deviation - A deviation is defined one instance of not complying with written Air Force, AFMC, or OO-ALC policies/guidance or an instance of submitting applicable deliverables after the identified due date IAW with the applicable CDRL.

** Validated customer complaint – A customer complaint that is reviewed, documented, and confirmed by the COR via a Corrective Action Report (CAR)

5. CONTRACT DATA REQUIREMENTS LIST (CDRL)

5.1. CDRL requirements. Contract information data shall be delivered, as assigned by the

Ordering Activity, electronically in accordance to the corresponding requirement for each Data

Item listed in Table 4-1 (below). The contractor shall have no more than one error per quarter for all CDRL submittals. The contractor shall submit CDRLs according to the due date indicated and have no more than one CDRL per quarter submitted after the identified due date.

Grammatical errors do not count as an error. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate late CDRLs.

5.2. Reporting. All reporting requirements listed below are applicable, unless omitted at the TO level, and shall include current site-specific information.

Table 5.2

DATA

ITEM

TITLE DELIVERY DATE

A001/B001 Status Report As Required IAW CDRL

A002/B002 Quality System Plan Upon proposal and as required

A003/B003 Accident/Incident Report As required

A004/B004 Safety Program Plan NLT 15 days after task order award and as required

A005/B004 Task Reports As required

5.3. Status Report.

5.3.1. The contractor shall provide a monthly status report. The report shall include progress on concerns, issues, roadblocks, etc. Examples include: progress on identified deficiencies, project status, completion dates, manpower issues, as well as contractor accomplishments.

Reports may be tailored at the task order level. (CDRL A001/B001)

5.3.2. The contractor shall include an updated Team Complement (employee listing) with the monthly status report which identifies employees name, job series, employees supervisors name or lead, date of hire, security clearance, and Common Access Card (CAC) to the

Contracting Officer Representative (COR) no later than 10 days prior to contract start

(during ramp up) and no later than the 5th business day of every month. An updated report shall be submitted within 2 weeks if there is any change to the team compliment. This will ensure the COR and on-site contractor supervisor/lead are aware of all contract employees onsite (CDRL A001/B001).

5.3.3. The contractor shall provide projected workload availability, ensuring coverage in projected areas where there may be a shortfall of coverage. In instances of potential workload shortfalls, the contractor shall address how they shall provide coverage in the affected area(s). The contractor provide 30 day’s written notice to the Government

Representative and COR prior to any contractor employees being absent for the purpose of attending contractor-provided training. The monthly status report may be used for this notification. (CDRL A001/B001).

5.3.4. The contractor shall include the Total Case Incident Rate/Days Away, Restricted or

Transferred (TCIR/DART) rates in the annual January report. Refer to paragraph 15.1. of this PWS (CDRL A001/B001).

5.4. Annual Manpower Report.

5.4.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

5.4.1.1. Reporting Period: Contractors are required to input data for the labor executed during the POP for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

5.4.1.2. Uses and Safeguarding Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

5.4.1.3. Website User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

5.4.1.4. The Unit Identification Code (UIC) will be provided at the Task Order Level.

6. CONTRACTOR PERSONNEL MANAGEMENT

6.1. Human Resource Management Program. The contractor shall have in place a Human

Resource Management Program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements under this contract.

6.1.1. The contractor shall accomplish task order requirements by employing and utilizing qualified personnel with appropriate combinations of experience, knowledge, training, abilities and skills, as well as physical capabilities. Appendix D lists the types of skills and skill level requirements.

6.1.2. The contractor shall maintain clear organizational authority and responsibility to effectively manage and control contractor personnel. This shall be accomplished without requiring Government employees to engage in the contractor’s operational or human resource management processes.

http://www.ecmra.mil/ http://www.ecmra.mil/

6.1.3. The contractor shall establish and provide all reasonable means to ensure that performance of this contract in a Government facility is fully complementary with, and does not run counter to, any written local operating procedures or policies that may be provided by the Government. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

6.2. Communication/Quality System Plan (QSP). The contractor shall provide a QSP as part of the proposal and shall be reviewed at the basic contract level. The plan shall be updated as defined in each task order, or as requested by the Government. The contractor shall make appropriate corrections and modifications to the plan and obtain acceptance of the plan by the contracting officer before the start of the first operational performance period. Updates shall be provided whenever there is a change in any of the following Quality System Elements:

Management Responsibility Organization; Quality System Initial Quality Planning; Document

Control; Process Control; Corrective Action; Handling, Storage, Packaging, and Delivery;

Quality Records; Internal Quality Audits; Training; and Quality System Effectiveness. (CDRL

A002/B002)

6.2.1. The contractor shall establish and provide a complete contractor’s QSP to ensure the requirements of this contract are provided as specified. The contractor shall ensure quality service is maintained throughout the life of the contract.

6.2.2. The plan shall reflect the contractor’s overall approach, internal management controls, processes, and procedures for reporting to the Government on identified aspects of quality issues. The plan shall identify the means by which the contractor will ensure quality effectiveness and demonstrate comprehensive management and review of data.

The plan shall describe what is measured, how often it is tracked and provided, who reviews and assures that appropriate action is initiated when trends are unfavorable, who the Government will contact for contractor quality issues, what method and process is used to track and resolve issues, where reports are sent and maintained, and how often quality issues are reviewed and reported. The plan shall identify how the contractor identifies and resolves deficiencies, identifies potential improvements, and maintains and makes available to the Government, documentation reflecting quality control inspections and any corrective actions taken. The contractor shall provide copies of all discrepancies to the Government PM / COR or assigned GR.

6.2.3. The contractor’s QSP shall meet or exceed the minimum quality management systems elements specified in the American National Standards Institute (ANSI)/American

Standards Organization (ASO)/International Standards Organization (ISO) family of standards.

6.3. Transition Plan. The contractor shall provide a Transition Plan as part of the initial proposal.

The plan shall be provided, updated, and reviewed as defined in each task order or as requested by the Government. The contractor shall make appropriate corrections and modifications to the plan and obtain acceptance of the plan by the contracting officer or program manager before the start of the first operational performance period.

6.3.1. The Transition Plan shall address how the contractor shall accomplish Ramp up and

Phase out operations. The contractor shall ensure all employees possess required training, qualifications, proficiency, and security clearances and satisfy all other access requirements prior upon the start of task order period of performance following the transition period. If recruiting includes employees not currently employed by the contractor, the plan shall support the intent to hire. The contractor shall not exceed sixty

(60) days following task order award to provide a fully trained staff.

6.3.1.1. Ramp Up. The contractor shall be accomplish the following tasks within the initial ramp-up phase of the program:

6.3.1.1.1. Upon task order award, the contractor shall have thirty (30) to sixty (60) calendar days, depending upon the size of the required task order work force (see paragraphs below), or such time as may otherwise be agreed upon in writing to be fully prepared to perform the task order. The contractor shall ensure all employees possess required training, qualifications, proficiency, and security clearances and satisfy all other access requirements. The contractor understands that any contractor employee may be immediately removed from, or denied access to any

Government property, facility, or installation at the sole discretion of the

Government.

6.3.1.1.2. For existing task orders requiring less than 25 contractor employees, the contractor shall have 100% of the work force fully prepared to perform the task order by no later than 30 days.

6.3.1.1.3. For existing task orders requiring 25 or more contractor employees, the contractor shall have no less than 90% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 10% must be fully prepared to perform not to exceed 60 days following task award.

6.3.1.1.4. For new workload task orders, the contractor shall have no less than 80% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 20% must be fully prepared to perform not to exceed 60 days following task award.

6.3.1.1.5. The incoming contractor shall receive familiarization from the incumbent contractor if there is a change in contractor or the Government, if there is no incumbent.

6.3.1.2. Phase out. If there is a change in Contractor support or if the Contractor functional support is reverted to in-house support on task orders, the incumbent contractor shall provide a summary status briefing to familiarize the incoming contractor or Government personnel. During the phase-out transition period, the incumbent shall be fully responsible for the requirements of the end of the task order POP, and for the operation of training or mentoring of all contractor or

Government personnel.

6.3.1.2.1. The contractor shall cooperate and provide an orderly change over to the new contractor.

6.3.1.2.2. A recruitment notice may be placed in each facility by a new contractor for incumbent employees.

6.3.1.2.3. The incumbent contractor shall update all employee records in JPAS ensuring record ownership release for those separating employees.

6.4. Incident/Mishap Events. The contractor shall create an Incident/Mishap report in the event of any of the following: (CDRL A003/B003)

6.4.1. A condition or material fault that is a hazard to personnel, equipment and missions.

6.4.2. Conditions which prevent proper operation of the equipment.

6.4.3. When equipment does not perform to published, operational or maintenance standards.

6.4.4. When a contract employee causes damage to equipment.

6.4.5. When a contract employee is involved in an accident or injury.

6.4.6. When a contract employee loses a CAC or Restricted/Controlled Area Badge Line badge.

7. GOVERNMENT FURNISHED PROPERTY (GFP)

7.1. GFP will be defined at the task order level.

7.1.1. The contractor shall conduct an inventory of all GFP on a yearly basis and/or at the completion of each task order IAW FAR 52.245-1. The contractor may have access to government-furnished laptop computer, technical data, equipment, workspace, vehicles, and supplies as necessary to fulfill task orders issued under this contract.

7.1.2. Foreign Object Debris and Tool Control – The contractor shall comply with government tool and FOD control and accountability procedures:

7.1.2.1. The contractor shall immediately report any lost tools, equipment, and FOD, and comply with lost tool procedures outlined within Chapter 10 of: AFI 21-102, AFI

21-102 AFMC SUP, and AFSCMAN 21-102. The contractor shall notify the COR and GR of the lost tool and provide the complex tool manager a copy of AFMC

Form 310 Lost/Found Item Report.

7.1.2.2. The contractor shall ensure contract employees are trained on tool and FOD control and accountability procedures and provide a roster to the COR upon request.

8. GOVERNMENT SHARED PROPERTY (GSP) AND FACILITIES

8.1. GSP. GSP is defined as property that is provided by the Government that is not subject to FAR

52.245-1 inventory procedures. Examples include desks, desktop computers, (excluding laptop computers) and peripherals, etc. Government equipment custodians will issue hand receipts for equipment, computers, and printers as necessary and are responsible for accountability. The contractor will be provided access to facilities, equipment, and property as required for the specific task order. Any property or equipment provided to the contractor in the individual task order shall be returned to the using organization upon completion of the task order. The contractor shall provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

8.2. Safeguarding. The contractor shall be responsible for safeguarding and shall account for all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured.

9. INSPECTION OF SERVICES: The Government will periodically evaluate the contractor’s performance through inspections IAW with FAR 52.246-4 Inspection of Services.

10. BASE ACCESS / NETWORK ACCESS / SECURITY: The contractor shall comply with DOD, Air Force, AMARG Davis-Monthan, and other AFB location specific security requirements that pertain to this contract. The contractor must meet the same security requirements as Government employees for access to the Government installation’s network, Automated Information Systems

(AIS), and controlled access areas.

10.1. The contractor shall ensure all employees possess the required security clearance and base access requirements upon the start of task order period of performance (post ramp up period). This includes a favorable Local File Check, favorable fingerprint, and submitted

NACI or interim/current Secret clearance when applicable prior to attending contractor New

Hire Training. The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government.

10.2. When identified at the TO level, contractor personnel shall possess and maintain a Secret clearance with the required investigations completed, to include a National Agency Check with

Local Agency Checks and Credit Check (NACLC) and local agency checks IAW AFI 31-501, Personnel Security Management Program, Air Force Systems Security Instruction (AFSSI)

8522, Access to Information.

10.3. Contractor employees shall complete Network User Licensing Computer Based Training (CBT) per AFI 33-115 Volume 2, paragraph 5.4.

10.4. Contractor employees requiring a Government provided e-mail account shall annually complete the Information Assurance Awareness Training (IAAP). Interim access may be granted by

Designated Approving Authorities only after submission of the NACI, and having a Local File

Check completed by the 75th Security Forces Squadron.

10.5. Contractors who no longer need network or AIS access shall report within 3 business days to the appropriate security manager and the Functional System Administrator.

10.6. The contractor shall obtain and maintain the clearances and licenses as required per DD Form

254. For a CAC to be issued to the contractor, then an AFMC Form 496 will be submitted to the

Security Forces, Pass and Registration Office. The contractor shall be required to complete and submit a 309 MXW CAC application form for each of the firm's employees who must have access to the installation.

10.7. When contractor employees are outside of the secure work area within HAFB, they shall wear visible government-provided identification either as a part of, or attached to, their outer clothing. The identification shall clearly identify the individual as being a contractor employee.

10.8. The contractor shall be required to complete and submit AF Form 2586 for each employee who must have access to a controlled area at the installation. The Security Forces Pass and

Registration Office, upon issuance of the AF Form 1199, will return the completed AF Form

2586 to the individual receiving the badge. The AF Form 2586 shall be returned to the appropriate security manager for accountability. This process may differ for different locations and will be specified at the TO level.

10.9. During performance of the contract and at the termination or completion of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel, and for prompt return of credentials to the Security Forces Pass and Registration

Office, for any employee who no longer requires access to the work site. Lost badges shall be reported to the Maintenance Group Security Officer within one working day of loss.

10.10. Should a security violation…