ATCH 1 WRM product description.pdf

Product Descrip�on Security System Annual Maintenance War Reserve Materiel Warehouse

Product Descrip�on: This requirement is in support of the Air Force Medical Agency (AFMED) Medical Logis�cs Warehouse Building 1534 located in San Antonio, Texas. The AFMED/SG4W buildings are access controlled and monitored to provide opera�onal and mission security for con�ngency medical War Reserve Materiel (WRM) opera�ons. Ongoing preven�ve and repair maintenance programs are essen�al to systems to perform and operate as designed. Modifica�ons to the exis�ng systems and their so�ware may be required when equipment becomes outdated or obsolete. AFMED/SG4W requires maintenance of the integrated security system, encompassing the alarm system, access control system, and surveillance system to meet Air Force and AFMED/SG4W security standards.

1. Ensure System Integrity. Maintain the integrity of the integrated security system by conduc�ng rou�ne inspec�ons to iden�fy and address any vulnerabili�es or malfunc�ons in the alarm, access control, and surveillance systems.

2. So�ware Updates. Implement �mely updates and patches to the so�ware of the alarm, access control, and surveillance systems to enhance their func�onality and address emerging security threats.

3. Provide outlined updates and component addi�ons.

4. Regular Inspec�ons. Conduct annual scheduled inspec�ons of all components within the alarm, access control, and surveillance systems, including sensors, access devices, cameras, and recording equipment, to ensure op�mal performance.

5. Fault Iden�fica�on and Resolu�on. Iden�fy and rec�fy any faults or malfunc�ons in the alarm, access control, and surveillance systems promptly to minimize down�me and ensure con�nuous protec�on.

6. Ensure 24/7 (24 hours per day, 7 days per week) alarm dispatch service is provided by accredited Underwriters Laboratory (UL) listed monitoring.

7. Provide extended service coverage to include parts and labor for failed component items due to normal wear and tear.

8. Provide end user training and training materials. Training includes panel opera�on and user level troubleshoo�ng steps, camera system opera�on, use of any so�ware needed to operate system daily.

9. Provide all parts, labor, materials, tools, equipment, services, and supervision required to maintain and monitor the system.

10. Hardware Checks. Perform annual visual/opera�onal inspec�on on hardware components of the alarm, access control, and surveillance systems to verify their opera�onal status, including power supplies, connec�ons, and physical condi�on. Replace non-func�onal or damaged components from normal wear and tear. Clean and adjust components, to include internal fans and surveillance cameras, to ensure op�mal performance.

11. So�ware/Firmware Checks. Annually validate all systems are installed with current so�ware and firmware. Perform system updates as required in accordance with manufacturer’s recommenda�ons and perform opera�onal check on affected systems a�er updates have been installed to verify con�nued func�onality and performance.

12. System Tes�ng. Conduct system-wide tes�ng annually, including alarm tests, access control valida�ons, and surveillance system checks, to validate the effec�veness of the integrated security system.

13. Incident Reports. Provide detailed reports on any security incidents, faults, or malfunc�ons within the alarm, access control, and surveillance systems, outlining the ac�ons taken and recommenda�ons for improvements.

14. Maintenance Reports. Submit annual reports summarizing maintenance ac�vi�es performed on the alarm, access control, and surveillance systems, issues addressed, and recommenda�ons for system enhancements.

15. On-Call Support. Be available for 24/7 on-call support to address emergency situa�ons or cri�cal system failures within the alarm, access control, and surveillance systems outside of regular maintenance hours.

16. Ensure dispatch is available and can dispatch local police support in the event of burglary or duress events within 10 minutes of event or at the request of end user.

17. Implement procedures for immediate response to alarms, including no�fica�on of appointed building managers.

18. Scheduled Down�me. Maintain scheduled down�me within duty hours 0730-1630 for the alarm, access control, and surveillance systems, ensuring that any scheduled maintenance ac�vi�es are communicated and coordinated to minimize disrup�ons.

19. Response Time. Demonstrate a prompt response to reported issues within the alarm, access control, and surveillance systems. The contractor must have staff available for telephone assistance 24/7. This assistance includes troubleshoo�ng, assis�ng with turning on and off sensors and any other remote ac�ons to assist with the alarm system.

20. Disrup�ons. For disrup�ons, in which the physical security of the facility is unatainable, the contractor must report to site within 4 hours.

21. Con�nuous Improvement. Commit to con�nuous improvement by proac�vely sugges�ng upgrades, enhancements, or op�miza�ons to the integrated security system, considering the alarm, access control, and surveillance system components, based on industry best prac�ces.

22. Access Control System. Consis�ng of a Brivo Onsite server access control pla�orm that is installed and managed through a Geovision Network Video Recorder (NVR) server via a local web portal. Currently there is one (1) controller card and nine (9) reader boards installed.

Surface mounted electric strikes are installed throughout the facility.

23. Network Video Security Camera System. Consis�ng of a Windows 7 Professional Geovision server with 18 internet protocol (IP) cameras installed. Various network switches are deployed throughout the building to connect these cameras to the main system. Most the of network switches are Geovision 8 Port Power over Ethernet (POE) switches.

24. Intrusion Detec�on System. Consis�ng of a Honeywell Vista 128BPTSIA that has four (4) par��ons. Each with its own keypad. There are two (2) keypads on the main par��on. The alarm system communicates through a cellular communicator and has 40 zones. There are dedicated zones that detect environmental condi�ons such as water and low temperature.

Security Requirements

1. Personnel Clearance. The Contractor personnel shall have a Tier 1 Na�onal Agency Check and Inquiries (NACI) inves�ga�ve clearance/background inves�ga�on prior to performing work on this contract. The Contractor shall request personnel security clearances to include fingerprin�ng, and all associated clearance tasks, at the company’s expense. The Contractor shall provide documenta�on received from the appropriate Government agency as to the verifica�on of contract personnel’s Tier 1 cer�fica�on. Due to costs involved with security inves�ga�ons, requests for personnel security clearances shall be kept to the minimum required to perform contract requirements.

2. Facility Clearance. The Contractor shall possess or obtain an appropriate facility security clearance (Secret) prior to performing work on a classified Government contract. If the Contractor does not possess a facility clearance the Government will request one. The Government assumes costs and conducts inves�ga�ons for Top Secret, Secret, and Confiden�al facility security clearances. The Contractor shall request a facility clearance, at the company’s expense.

3. Local Area Network (LAN). All Contractor employees requiring access to the Government unclassified computer network shall have a valid Tier 1 inves�ga�on verified through Joint Personnel Adjudica�on System (JPAS) or any required system as designated by the Department of Defense, the United States Air Force, etc. No Contractor employee will be provided access to unclassified computer network or its inherent capabili�es (i.e., internet access, electronic mail, file and print services) without a valid Tier 1 inves�ga�on. The Contractor shall be aware of and abide by all Government regula�ons concerning the authorized use of the Government’s computer network including the restric�on against using the network to recruit Government personnel or adver�se job openings.

4. Disclosure of Informa�on. In the performance of this contract, the Contractor may have access to data and informa�on proprietary to a Government agency or to another Government Contractor, or of such nature that its dissemina�on or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the Government or others.

The Contractor and its personnel shall not divulge, or release data or informa�on developed or obtained under performance of this contract, except to authorized Government personnel or upon writen approval of the Contrac�ng Officer (CO). The Contractor and its Contractor personnel shall not use, disclose, keep for personal use, or reproduce proprietary informa�on bearing a restric�ve legend, other than as specified in the contract.

The Contractor shall report manpower data IAW the current Guidebook for Service Contract Repor�ng in the System for Award Management (SAM.gov). User Manuals: Addi�onal guidance can be found in the Guidebook for Service Contract Repor�ng in the System for Award Management (SAM.gov).

The Contractor shall par�cipate in the post-award mee�ng scheduled by the Government.