Attachment_7_PWS_TO-01_FY19_O_M,_22_Jun_2018_v2.pdf

DRAFT

FA7022-19-R-0001, US NDC OSS II PWS, 22 Jun 2018

TO FA7022-19-F-xxxx, 22 Jun 2018

PERFORMANCE WORK STATEMENT (PWS)

FOR

United States National Data Center (US NDC)

Operations Support and Studies (OSS) II

Task Order (TO) FA7022-19-F-xxxx

FY 20 Operations Support

AFTAC/SDA

22 Jun 2018

FA7022-19-R-0001, US NDC OSS II PWS, 14 Jun 2018

TO FA7022-19-F-xxxx, 22 Jun 2018

Revision Number Date Revision Description

Revision 0 22 Jun 2018 Pre solicitation draft only for TO 01

TO FA7022-19-F-xxxx, 22 Jun 2018

1 DESCRIPTION OF SERVICES

1.1 INTRODUCTION

1.2 BACKGROUND

1.3 SCOPE

1.4 PERIOD OF PERFORMANCE

2 SPECIFIC TASKS

3 SERVICES SUMMARY (SS)

4 GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1 SERVICES

4.2 FACILITIES

4.3 UTILITIES

5 GENERAL INFORMATION

5.16 DELIVERABLES

APPENDIX A – ACRONYMS AND ABBREVIATIONS LIST

APPENDIX B - ESTIMATED WORKLOAD DATA

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS

APPENDIX D - MAPS AND/OR SITE PLANS ...... ERROR! BOOKMARK NOT DEFINED.

APPENDIX E – CONTRACTOR SUPPORT STAFF DESCRIPTIONS ........................ ERROR!

BOOKMARK NOT DEFINED.

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 1

1 DESCRIPTION OF SERVICES.

1.1 Introduction.

1.1.1 This is a non-personal services contract. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services. The contractor shall notify the

Contracting Officer (CO) immediately if they perceive any actions constitute personal services.

These services shall not be used to perform any Inherently Governmental Functions.

1.1.2 This task order is subordinate to Indefinite Delivery/Indefinite Quantity (IDIQ) basic contract

FA7022-19-R-0001, 22 Jun 2018. This task order provides operations support to AFTAC and the US

NDC for FY 20. All paragraphs in the basic contract master PWS are applicable and included in this

PWS except as noted below. Paragraphs in this document that are changed take precedence over the original PWS paragraph.

1.1.2.1 For this task order PWS, the following basic contract master PWS paragraphs and sections listed below are in effect. Changes or additions to any PWS paragraphs and tables are included below under the appropriate headings.

Basic contract PWS reference Subparagraphs

1.2 Background 1.2.1 – 1.2.5

1.3 Scope 1.3.1; 1.3.3 – 1.3.5.10

1.4 Period of Performance 1.4.1 – 1.4.1.1

2 Specific Tasks

2.1 US NDC O&M Tasking Statements (O&M Funded) 2.1.1 – 2.1.6.9

2.3 Program Support (O&M Funded) 2.31. – 2.3.1.1.3;

2.3.2 – 2.3.3

3 Services Summary (SS)

4 Government Furnished Property and Services 4.1 – 4.5

5 General Information 5.1 – 5.16

Appendix A

Appendix B

Appendix C

1.2 Background.

1.2.7 This task order is for all O&M Labor, O&M ODC, O&M CDRLs, and O&M Travel only, applicable to the base contract PWS Paragraphs identified in the table in Paragraph 1.1.2.1 above.

Negotiated rates apply; however, level of effort is negotiated.

1.3 Scope.

1.3.1. The scope of work of this TO is to provide maintenance, sustainment, configuration management, database and system administration, development, testing and integration of geophysical data processing software, hardware, and geophysical data from both traditional and non-traditional sources into the US NDC system that includes the operational subsystem, alternate

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 1

subsystem, training subsystem, sustainment/development subsystem, and special purpose/special access subsystems.

1.3.3 This TO Performance Work Statement (PWS) captures Contractor tasks and responsibilities for the Operations and Maintenance (O&M) of US NDC as described in the

US NDC Phase-3 System Requirements Document (SRD) dated 19 Sep 2007. Upon acceptance of the US NDC Modernization Geophysical Monitoring System (GMS), the US NDC

Modernization SRD shall replace the Phase-3 SRD. Specifically, the Contractor tests, integrates, implements, and sustains a data acquisition, data processing, and data archival hardware and software system that meets all the requirements stated in the US NDC SRD.

1.4 Period of Performance.

1.4.2 The Period of Performance for this TO shall be 1 Nov 2019 – 30 Oct 2020.

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 2

2 SPECIFIC TASKS.

2.3.1.3 Task Order Start Date Meeting

A Task Order Start Date meeting shall be conducted ten (10) days before the actual performance start date of TO, and shall include the discussions on the Contractor’s readiness and capability to assume full responsibility for work under TO 01, FY 20 Operations Support. This TO Start meeting can be held in conjunction with the Pre-Contract Start Date meeting under contract PWS

Paragraph 2.3.1.1.3.

FA7022-19-R-0001, US NDC Ops Support PWS, 14 Jun 2018

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 3

3 SERVICES SUMMARY (SS).

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) provides information on contract requirements and the expected level of contractor performance to be successful.

These thresholds are critical to mission success. Procedures as set forth in the applicable

Inspection clause in the contract will be used to remedy all deficiencies. The Government retains the right to inspect any item included in the contract.

Only performance objectives #1 thorough #9 from the basic contract master PWS apply to this task order.

Performance Objective

PWS

PARA

Performance Threshold

SS # 1.

Timely response to call for 24/7 on-call support responding to call within 15 minutes

2.1.1.1 Quarterly: 90% of the time within 15 minutes.

The remaining 10% within 30 minutes.

SS # 2.

Resolution of 24/7 on-call support problems within 60 minutes of initial notification

2.1.1.1 Quarterly: 95% of the time, issue is resolved via

phone or contractor is on site working the problem within 60 minutes. The remaining 5% within 90 minutes.

SS # 3.

Timely response to Urgent CRs resolving within 72 hours of approval notification

2.1.1.2;

2.1.1.3

Quarterly: 100% of the time, unless otherwise authorized by the COR.

SS # 4.

Timely response to station update

(SU) CRs for new stations development within three (3) business days of approval to work notification.

2.1.1.2;

2.1.1.3

Quarterly. 80% of the time. The remaining 20%, complete development within five (5) business days. In the event of more than one (1) new station

SU CR per week, the PM/COR will provide a priority and the contractor shall complete at least one CR per each successive three (3) business day period.

SS # 5.

Timely response to station update

(SU) CRs for existing stations used in Automated Processing (Spotlight or Pipeline), development within five (5) business days of approval to work notification.

2.1.1.2;

2.1.1.3

Quarterly. 80% of the time. The remaining 20%, complete development within seven (7) business days. In the event of more than one (1) update existing automated processing SU CR per week, the PM/COR will provide a priority and the contractor shall complete at least one CR per each successive five (5) business day period.

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 3

Performance Objective

PWS

PARA

Performance Threshold

SS # 6.

Timely CR Post Operations

Verification, complete post operations verification within one

(1) week of promotion to the operational system.

2.1.1.2;

2.1.1.3

Quarterly. 50% of the time. The remaining 50%, complete post operations verification with two (2) weeks of promotion of the CR to the operational system.

SS # 7.

Timely CR Post Operations

Validation, complete post operations validation within 30 days of promotion to the operational system

2.1.1.2;

2.1.1.3

Quarterly. 50% of the time. The remaining 50%, complete post operations validation within 60 days of promotion of the CR to the operational system.

SS # 8.

Timely submission of all Data

Deliverables in accordance with

PWS and CDRL schedule. CDRLs

A001 – A014.

2.1 –

2.2.2;

2.3.3;

4.4; 5.12

Quarterly. 95% of the time. The remaining 5% submitted no more than five (5) business days after established due date.

SS # 9.

All final Data Deliverables are delivered on time and require no administrative or technical clarifications or corrections. CDRL

A001 – A014

2.1 –

2.2.2;

2.3.3;

4.4; 5.12

Quarterly. 95% of the time. The remaining 5% delivered, clarified or corrected, within 5 business days of due date.

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 4

4 GOVERNMENT FURNISHED PROPERTY AND SERVICES.

4.1 Services.

The Government will provide the necessary services for the contractor staff to provide the services outlined in individual task orders to include help desk support, IT security, trash, janitorial, and other services that are provided to Government personnel in AFTAC.

4.2 Facilities.

The Government will provide the necessary workspace for the contractor staff to provide the services outlined in individual task orders to include desk space, telephones, computers, and other items necessary to maintain an office environment, if the services provided are on-site (AFTAC headquarters). If the services are being performed at the contractor facility, no facilities will be provided.

4.3 Utilities.

The Government will provide the necessary utilities for the contractor staff to provide the services outlined in individual task orders to include electricity, heating, cooling, and water, if the services provided are on-site (AFTAC headquarters). If the services are being performed at the contractor facility, no utilities will be provided.

TO FA7022-19-F-xxxx, 22 Jun 2018

SECTION 5

5 GENERAL INFORMATION.

5.16 Deliverables.

Reports and other data required in task order PWS shall be submitted IAW the Contract Data

Requirements List (CDRL) in Exhibit A of the master contract.

APPENDIX A – ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

AFB Air Force Base

AFTAC Air Force Technical Applications Center

ALT Alternate Operations Subsystem

CAGE Commercial and Government Entity

CDRL Contract Deliverable or Data Requirements List

CFR Code Federal Regulation

CI Configuration Item

CM Configuration Management

CMB Change Management Board

CMP Configuration Management Plan

CO Contracting Officer

CONOPS Concept of Operations Defense Workforce Certification Application

COR Contracting Officer’s Representative

COTS Commercial Off-the-Shelf

CR Change Request

CSCI Computer Software Configuration Item

CSD Contract Start Date

DAA Designated Approving Authority

DAL Data Accession List

DBA Database Administration

DBDD Database Design Description

DCN Document Change Notice

DMP Data Management Plan

DoD Department of Defense

DWCA Defense Workforce Certification Application eCRMA Enterprise-wide Contractor Manpower Reporting Application

FAQs Frequently Asked Questions

FAR Federal Acquisition Regulation

FSP Forward Supply Point

FY Fiscal Year

GAFB Goodfellow Air Force Base

GFP Government Furnished Property

GMS Geophysical Monitoring System

GOTS Government Off-the-Shelf

HWCI Hardware Configuration Item

IA Information Assurance

IAW In accordance with

ICD Interface Control Document

IDC International Data Center

IEC International Electrotechnical Commission

IEEE Institute of Electrical and Electronics Engineers

IMS International Monitoring System

ISO International Standards Organization

IT Information Technology

JTR Joint Travel Regulations

LMI Logistics Management Information

MSR Monthly Status Reports

NDA Non-Disclosure Agreement

NISPOM National Industrial Security Program Operating Manual

NTNF National Technical Nuclear Forensics

O&M Operations and Maintenance

ODC Other Direct Costs

OPR Office of Primary Responsibility

OPS Operational Subsystem

OPSEC Operations Security

OSHA Occupational Safety and Health Act

OSS Operations Support and Studies

PAFB Patrick Air Force Base

PBSA Performance Based Service Acquisition

PCO Procurement Contracting Officer

PDAL Product Drawings and Associated Lists

PI Principle Investigator

PM Program Manager

PMRs Program Management Reviews

PoP Period of Performance

PPL Program Parts List

PSD Power Spectral Density

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QMP Quality Management Plan

R&D Research and Development

RDBMS Relational Database Management System

RMP Risk Management Plan

ROC Remote Operations Center

RTC Rational Team Concert

S//NF Secret//Not Releasable to Foreign Nationals

S//REL Secret Releasable To

SAS Seismic Analysis Software

SCM Software Configuration Management

SDA System Development Directorate, Treaty Monitoring Systems

Division

SDP Software Development Plan

SE Systems Engineering

SEATools Special Event Analysis Tools

SEP Systems Engineering Plan

SRD System Requirements Document

SS Services Summary

SSDD System/Subsystem Design Description

SSS System/Subsystem Specification

STIG Security Technical Implementation Guidelines

SU Station Update

SUS Sustainment Subsystem

SVD Software Version Description

TO Task Order

TDOC Time Dominant Operations Center

TDY Temporary Duty

TI Technical Instruction

US NDC US National Data Center

USAEDS United States Atomic Energy Detection System

USAF United States Air Force

APPENDIX B - ESTIMATED WORKLOAD DATA

The historical workload data provided is for informational use only and is based upon historical data. Contractors shall propose based on their own technical approach.

ITEM

LABOR CATEGORY

(See Appendix E for descriptions)

ESTIMATED

QUANTITY

(Hours/Year)

O&M TASKS

1 Database Engineering 3133

2 System Administration 7990

3 Software Configuration Management (SCM) 4230

4 Scientific Programming 19112

5 Computer Scientist 2506

6 Subject Matter Experts 2820

7 Program Manager 3133

8 Scientific Manager 470

43,394

Additional contractor workload metrics

1. 24x7 on-call support calls—67 calls handled by contractor over period of 1 Jan 2016 through

31 Mar 2018 for an average of 2.5 calls per month.

2. 238 mission-related software and hardware CRs promoted from 1 Mar 2017 to 31 Mar 2108 for an average of 18 CRs per month.

3. 139 new station and existing station CRs promoted from 1 Mar 2017 to 31 Mar 2108 for an average of 11 station update CRs per month. An additional 119 station update CRs have been promoted to support the TDOC effort from 1 Mar 2017 to 31 Mar 2108 for an average of 9 TDOC station update CRs per month.

4. Post-ops verifications—331 post-ops verifications have been handled by contractor over period of 1 Oct 2016 through 31Mar 2018 for an average of 55 post-ops verifications per calendar quarter.

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS

Compliance with all publications, regulations and operating instructions provided by the

Government is required when: They pertain to the procedures for materials expediting herein and where the contractor is authorized by the PWS to accomplish the work specified in the publication, regulation or operating instructions. The publications prescribe USAF policies, use of materials, procedures and processes applicable to the work requirements. The contractor is required to acquire and work on the latest version of the publication.

The following documents were used as references in the development of this PWS. All

AFTAC/SDA controlled documents will be available for review via a Bidders Library. Access to the Bidders Library will be by appointment and the Library will be available upon release of the

Request For Proposal.

Compliance

United States National Data Center (US NDC) System Requirements Document

(SRD), 19 Sep 2007 (Available upon request to AFTAC/SDA)

United States National Data Center Network Definition Document (S//NF), Latest

Version. (Available upon request to AFTAC/SDA)

National Industrial Security Program Operating Manual (NISPOM) DoD 5220.22-M;

February 28, 2006. (Available via on-line sources)

Formats and Protocols for Continuous Data CD-1.0, Feb 2002 (Available upon request to AFTAC/SDA)

Formats and Protocols for Continuous Data CD-1.1, Dec 2001 (Available upon request to AFTAC/SDA)

AFMAN 33-363, Management of Records, AFI 33-364, Records Disposition-

Procedures and Responsibilities, 1 March 2008 Certified Current as of 21 July 2016 incorporating SecAF guidance memo of 02 Jun 2017

AFI 33-322, Records Management Program, 4 Jun 2012 Certified Current as of 25

May 2017 incorporating SecAF guidance memo of 26 Apr 2018

Guidance

MIL-STD-973, Configuration Management (Available via on-line sources)

United States National Data Center (US NDC) Change Management Board (CMB)

Process Guide, Latest Revision (Available upon request to AFTAC/SDA)

Institute of Electrical and Electronics Engineers (IEEE) 12207.0, Information

Technology - Software Life Cycle Processes (Available via on-line sources)

IEEE 12207.1, Information Technology - Software Life Cycle Processes - Life Cycle

Data (Available via on-line sources)

IEEE 12207.2, Information Technology - Software Life Cycle Processes -

Implementation Considerations (Available via on-line sources)

International Standards Organization (ISO) 9001, Quality Management Principles

(Available via on-line sources)

ISO/International Electrotechnical Commission (IEC) 90003, Guidelines for the

Application of ISO 9001 to Computer Software (Available via on-line sources)

Concept of Operations (CONOPS) for the US National Data Center (S//REL), Latest

Revision (Available upon request to AFTAC/SDA)

AFMAN 17-1303, Cybersecurity Workforce Improvement Program (Available via on-line sources)

DoD 8570.01-M, Information Assurance Workforce Improvement Program, 19 Dec

2005 with Change 4 dated 10 November 2015 incorporated (Available via on-line sources)