Attachment_1_-_A AS_PWS_(12_Apr_16)_-_DRAFT.pdf

FA7000-16-R-0003

Performance Work Statement

Attachment 1

ADVISORY & ASSISTANCE

SERVICES

PERFORMANCE WORK STATEMENT

UCurrent as of 12 Apr 2016

UUNITED STATES AIR FORCE ACADEMY

U8110 Industrial Drive, Suite 200

UAF Academy, CO 80840-2315

UTABLE OF CONTENTS

1. GENERAL INFORMATION AND DESCRIPTION OF SERVICES 3

2. SERVICE DELIVERY SUMMARY 8

3. PROPERTY/SERVICES/EQUIPMENT 10

4. APPENDIX: ATTACHMENTS 10

1. GENERAL INFORMATION AND DESCRIPTION OF SERVICES.

1.1. This Performance Work Statement (PWS) provides for Advisory and Assistance Services

(A&AS) support to the United States Air Force Academy (USAFA) in Colorado. All services requested under this PWS are non-personal in nature and will result in an issued Task Order (TO) from the Contracting Officer (CO).

1.1.1. Scope. This PWS identifies a range of possible TO requirements for various USAFA organizations requiring A&AS support. A&AS support may encompass organizational policy development; decision-making; management and administration; program and/or project management and administration; or R&D activities. It can also furnish professional advice or assistance rendered to improve the effectiveness of Federal management processes or procedures

(including those of an engineering and technical nature). In rendering the foregoing services, outputs may take the form of information, advice, opinions, alternatives, analyses, evaluations, recommendations, training and the day-to-day aid of support personnel needed for the successful performance of ongoing Federal operations.

1.2. Contracting Officer Representative (COR). According to the Inspection of Services clause, the Government shall evaluate the Contractor’s performance under this contract. A COR will be appointed by the CO to monitor contract performance.

1.3. Service Provider Personnel. The service provider shall not employ people for work on this contract who are potential threats to the health, safety, security, general well being, or operational mission of the installation and its population. All Contractor employees shall behave and dress in a manner commensurate with the professionalism of a combined educational and military institution. Working within the USAFA environment, Contractor personnel must be able to work in the operations tempo of a quasi-university environment founded on military standards.

It is critical to have an understanding of military ranks and protocol which are not part of the normal higher-education world.

1.4. Contractor personnel who attend meetings, answer Government telephones, or work in situations where their actions could be construed as acts of Government officials shall properly and clearly identify themselves as non-Government/Contractors.

1.4.1. The service provider shall furnish in writing to the CO, COR and Government Program

Manager (PM) the names and phone numbers of all authorized management and supervisory personnel no later than the program pre-performance conference. Included shall be pager numbers, mobile phone and/or telephone numbers of the Contract manager, alternate(s) and supervisory personnel. The CO, COR and identified technical point(s) of contact for each task order shall be notified in writing before changes are made to key personnel.

1.4.2. The service provider shall not employ any person who is an employee of the United

States Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest. The Contractor shall comply with the Joint Ethics Regulation

(JER) in regard to the employment of current and or former Government employees.

1.4.3. The Government reserves the right to direct the removal of a service provider employee for misconduct or security reasons. This action does not relieve the service provider from total performance of the program tasks specified herein.

1.5. Access Requirements. The service provider shall ensure that each employee obtains pass and identification items as applicable for service provider personnel and non-government owned vehicles as required in performance of individual TO requirements. The Government shall provide the Contractor access to all facilities, equipment, and Government documents necessary to complete tasks.

1.6. Information. All information generated and maintained under this contract, to include government-furnished information, must be available for Government review upon request. The

Contractor concurs that any and all information collected as a result of efforts under the task order is the property of the US Government and shall not be released either formally or informally without the consent of USAFA.

1.7. Operations Security (OPSEC) Considerations. The deliverables under this contract and any scientific or technical information obtained or provided shall not be released either formally or informally to anyone without the written consent of the IITA Managing Director and the

USAFA Scientific & Technical Information Officer (STINFO). There shall be no unauthorized release of OPSEC material. Compliance with these security measures will be included in the evaluation of Contractor performance.

1.8. Deliverables. The Government has unlimited rights to all deliverables under this contract.

The Government shall retain custody of all records associated with Contractor deliverables and shall have exclusive control in the distribution of all written deliverables. If the Contractor uses proprietary data in their TO proposal or in any other communication it shall be marked as such.

Deliverables, if required, will be identified in individual Task Orders.

1.9. Organizational Conflict of Interest (OCI). OCI provisions of FAR Part 9.5 apply to all

TOs. Known actual or potential OCI issues should be identified by the Government in each TO or by the Contractor in each proposal. The Contractor is responsible for providing an OCI mitigation plan to the CO for approval when an OCI is found to exist. A contract level OCI

Mitigation Plan may be used if appropriate and if approved by the Contracting Officer. Any plan shall include a description of any action which the Contractor has taken or proposes to take to avoid, neutralize, or mitigate any resulting conflict of interest. The following are examples of when an OCI may exist and when an OCI Mitigation Plan is required:

1.9.1. If the Contractor is required to participate and provides technical support in the development of contract or research objectives and/or research needs to be used in competitive acquisitions, an OCI mitigation plan is required if the Contractor desires to participate in future acquisitions for the work.

1.9.2. The Contractor shall protect sensitive information covered under the Privacy Act of 1974

(5 U.S.C. 552a) and data that has not been released to the public. Since the Contractor, during the performance of this contract, may be granted access to information, such as Department plans, policies, reports, studies, financial plans, internal data protected by the Privacy Act of 1974 (5

U.S.C. 552a), or data which has not been released or otherwise made available to the public, the

Contractor agrees that without prior written approval of the Contracting Officer it shall not: (A) use such information for any private purpose unless the information has been released or otherwise made available to the public; (B) submit an unsolicited proposal/offer to the

Government which is based on such information without full disclosure of any internal information used in preparing their proposal/offer; or (C) release such information unless such information has previously been released or otherwise made available to the public by the

Department.

1.9.3. In addition, the Contractor agrees that to the extent it receives or is given access to proprietary data, data protected by the Privacy Act of 1974 (5 U.S.C. 552a), or other confidential or privileged technical, business, or financial information under this contract, it shall treat such information in accordance with any restrictions imposed on such information. If access to proprietary information is required in the completion of a task, the Contractor must obtain an agreement with the said company to protect their information from unauthorized use or disclosure for as long as it remains proprietary and refrain from using the information for any purpose other than that for which it was furnished. Copies of said agreements shall be provided to the CO.

1.10. Performance of Services during Crisis Declared by the National Command Authority or

Overseas Combatant Commander. The Contractor shall not perform work during a crisis declared by the Secretary of Defense or the Oversees Combatant Commander. The Contracting Officer or

Contracting Officer’s Representative will notify the Contractor by any means of communication of a crisis existing and the Contractor’s employee(s) shall not perform the services required under this contract until notified by the Government that the crisis is over. Then the Contractor’s employee shall report to the normal place(s) of performance the next business day, unless requested by the Government to report the same day as notified. There shall not be costs paid by the Government to the Contractor during a crisis except those costs incurred for work performed under this Contract and PWS.

1.11. Holidays. The Contractor is not required to work on the following recognized holidays:

New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas

Day.

1.12. Description of Services. The Contractor shall provide complete A&AS support and responsive TO management for USAFA organizations. Support areas include but are not limited

Management, Administration, Financial, Information and Communications System (Excluding

Routine Information Technology Services), Engineering, Technical, Analysis, and/or

Specialist/Subject Matter Expert (SME). TO tasks shall be performed by qualified individuals in accordance with (IAW) the basic contract labor category descriptions, specific TO requirements, and/or Contractor proposal.

1.12.1. Management. Management support includes but is not limited to professional support services assisting in day-to-day management activities associated with tasks, such as:

management and oversight of A&AS task order work performance; preparing and maintaining the project schedule and budget; preparing and delivering status reports. The Government may also require support services to assist in project and program operations, such as: preparing and maintaining the project schedule; preparing and delivering status reports; prioritization of tasks;

reviewing project requirements against deliverables; assistance in analyzing program direction and directives, plans and other program guidance; furnishing ideas in development of business solutions; organizing and coordinating routine activities; providing guidance/alternatives regarding feasibility, implementation, operational costs and functional adequacy of potential solutions.

1.12.2. Administrative. Administrative support includes, but is not limited to, office administration activities such as: preparing electronic correspondence, briefings, and staff summary packages. Additional support includes updating and managing events/calendars, administering databases, performing file processing and executive administrative tasks, managing suspense tracking, preparing travel itineraries, taking meeting minutes, and providing desktop training.

1.12.3. Financial. Financial support includes, but is not limited to, activities such as: assisting in budget formulation to include analyzing annual and multi-year budget estimates; providing advice, assistance, and guidance on budgeting and related information, analysis, reviews, special studies, and reconciliation of multiple program office funding, preparing financial reports and briefings, economic and impact studies, and trend analysis, execution tasks, cost management effectiveness, and sensitivity studies and analyses; budgeting activities such as, but not limited to, assisting program financial managers by compiling, reconciling, and initiating funding documents for expenditure of funds, tracking funding for commitments, obligations and expenditures, coordination with project officers, Defense Finance and Accounting Service (DFAS) personnel, and other Department of Defense (DoD) organizational and/or Contractor personnel.

1.12.4. Analyst. Analyst support includes, but is not limited to, analyzing functional and organizational program/business processes, assisting in data collection, validation of unclassified security requirements and formulation/design of solutions to complex program problems, implementing recommendations to facilitate and optimize process improvements and provide management consulting services. Preparing/presenting studies, plans, analyses and recommendations in support of task efforts.

1.12.5. Technical. Technical support includes, but is not limited to, technical expertise assisting academic and laboratory centers solving specialized functional area problems using available hardware, software, data and peripheral equipment. The Contractor shall participate in the review and testing of scenarios to help define the impact of changes to key variables in models or simulations. Gathering and evaluating information and statistical data. Coordinating and developing data analysis files, tracking and reporting key software metrics, developing, editing, and producing technical and graphic documentation. Assisting in on-site organization and management of functional area equipment and facilities, ensuring adherence to design concepts and user specifications. Conducting appropriate statistical analysis, making recommendations and writing analytical reports while performing support functions for defined project objectives.

1.12.6. Engineering. Engineering support includes, but is not limited to, a variety of moderately complex to complex tasks. Some tasks may be at the edge of the state of the art or require substantial interaction of technical disciplines with high levels of engineering experience and expertise. The Contractor will provide administrative and technical direction independently, or as part of team, with responsibility for analysis of problems. Preparing/presenting studies, plans, and analyses in support of task efforts. Providing project goals, strategies, project internal controls and overall work plans. Preparing, reviewing, and delivering reports providing expert advice to the customer. May assist engineers and other technical support personnel on a task basis in performing software, hardware or other engineering activities of an analysis, design, or test nature. Providing guidance to less experienced engineers and technical staff. Planning, conducting and possibly overseeing research, development, or installation of products and system s consistent with engineering design and customer specifications. Engineering activities may support both domestic and international products and services.

1.12.7. Physical Scientist. Physical science support includes, but is not limited to, a variety of moderately complex to complex tasks. Some tasks may be at the edge of the state of the art or require substantial interaction of technical disciplines with high levels of scientific experience and expertise. The Contractor will provide administrative and technical direction independently, or as part of team, with responsibility for analysis of problems. Preparing/presenting studies, plans, and analyses in support of task efforts. Providing project goals, strategies, project internal controls and overall work plans. Preparing, reviewing, and delivering reports providing expert advice to the customer. May assist scientists and other technical support personnel on a task basis in performing software, hardware or other scientific activities of an analysis, experimental, or test nature. Providing guidance to less experienced scientists and technical staff. Planning, conducting and possibly overseeing research, development, or installation of products and systems consistent with scientific requirements and customer specifications. Scientific activities may support both domestic and international products and services.

1.12.8. Social Scientist. Social-science support includes, but is not limited to, a variety of moderately complex to complex tasks. Some tasks may involve substantial experience in social-science investigation or require substantial interaction of social-science or humanities disciplines with high levels of relevant experience and expertise. The Contractor will provide administrative and technical direction independently or as part of team with responsibility for analysis of problems. Preparing/presenting studies, plans, and analyses in support of task efforts. Providing project goals, strategies, project internal controls and overall work plans. Preparing, reviewing, and delivering reports providing expert advice to the customer. May assist social-science or humanities researchers or other technical support personnel on a task basis in performing software, hardware or other research activities of an analysis, design, or test nature. Providing guidance to less experienced researchers and technical staff. Planning, conducting and possibly overseeing research, development, or installation of product and systems consistent with researcher design and customer specifications. Research activities may support both domestic and international products and services.

1.12.9. IT Specialist. (Excluding Routine Information Technology Services). Information and

Communication Systems support includes, but is not limited to, information and communication systems support activities. This position provides insight, expertise, and recommendations regarding the optimization of business and workforce processes with an emphasis on integration of technology based solutions to streamline workflow and implementation of data communications and database management systems. Applying knowledge of computer science and information management principles, data processing functions, IT hardware/software and network system structures, integrating of storage and retrieval methods, database management and programming. Support may include workflow and system usage and demand analysis, designing, testing, troubleshooting, maintenance, repairing and documentation. The Contractor may also collect information from, and work with, Government personnel developing and defining requirements, assisting with problem identification and recommending solutions to meet operational needs. Other support activities include assisting the Government with resource allocation, asset and configuration management; system and facility certification/accreditation, compliance inspections; readiness assessments, auditing; training, and equipment disposal.

Advisory support may also expand to enhance use of such technologies as video teleconference, telephone, webpage and internet.

1.13. Travel. Travel will occur on a cost reimbursable basis. TOs and/or PWS’s will specify if the travel is required and if so, whether it is local, Contiguous United States (CONUS) and/or outside the Contiguous United States (OCONUS). Travel will be reimbursed by the Government in accordance with the Federal Travel Regulation (FTR) and consistent with the revision to FAR

31.205-46 (b) and (c), Limiting Airfare to the Lowest Airfare Available to the Contractor. Not to exceed (NTE) amounts for travel will be identified in each task order. Reimbursement will be on incurred travel costs only, and will not include any burden. The Contractor is required to obtain approval from the Government before traveling under any task order.

1.14. Task Order Process. The CO will provide the Contractor a Request for Proposal (RFP) and an attached PWS or Statement of Objectives (SOO) which will, at a minimum, include a description of the work/tasks to be performed or objectives to be achieved, the deliverables to be provided, and any known constraints. For purposes of this contract and subsequent TOs, one Full

Time Employee is calculated as 1880 hours regardless of labor mix. Work is anticipated to be performed on-site. Special consideration may be given regarding labor hour pricing or other considerations for exceptional situations when work is to be performed off-site. Each TO may also include any additional expectations, background information, additional Incidentally

Furnished Equipment, required travel, known OCI considerations, magnitude of effort, and any other information pertinent to the specific TO. Additionally, each TO will have a Customer

Support Representative (CSR) assigned to assist the COR in evaluating TO performance as well as a point of contact for invoicing purposes.

1.15. The Contractor shall provide their offer to the CO. TO proposals will typically be due within 10 working days of receipt of the RFP; however, this may be adjusted upward or downward depending upon the TO circumstances. Electronic communications are preferred whenever possible. If the Contractor is unable to provide support for the TO as written, the

Contractor shall contact the CO to request a negotiation of the TO rather than submit an offer that does not conform to the TO requirements. The TO proposal shall include the following:

1.15.1. Pricing. The Contractor’s proposal shall identify all elements of contract unit pricing, proposed hours, and cost estimate details of proposed travel. The task order amount will be arrived at by multiplying the proposed number of hours by the proposed hourly rate(s) found in the contract labor rate table negotiated prior to contract award. This does not preclude the

Contractor from offering discounts below the rate table for a particular TO.

1.15.2. Technical. The Contractor’s proposal shall describe in detail the technical solution or technical approach including the reason for the mix of labor categories and associated hours, identify all required and proposed deliverables, and describe all estimated travel requirements.

Supporting documentation for support personnel (e.g. resumes without names) shall be provided so the Government can evaluate technical acceptability and adherence to contract and TO minimum requirements.

1.15.3. Schedule. The Contractor shall also provide a task order and/or deliverables schedule to include a start date, periodic reviews as required, end dates, and detail the types of reports (verbal or written deliverables) that will be provided at each milestone as required in the individual Task

Orders. This schedule may double as an invoicing schedule.

1.15.4. Special Considerations. This section of the Contractor’s offer shall indicate if there are any special considerations, such as facilities needs or potential OCI (include proposed mitigation plan), any environmental concerns and/or any additional relevant considerations.

1.15.5. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Advisory &

Assistance Services at USAFA via a secure data collection site. The contractor is required to completely fill in all required data fields at 29TUhttp://www.ecmra.milU29T. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

http://www.ecmra.mil/

2. SERVICE SUMMARY

2.1. The service provider service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Reference Performance Threshold

1 All Contractor employees shall behave and dress in a manner commensurate with the professionalism of a combined educational and military institution.

1.3 Complaints shall be corrected within one

(1) working day.

2 The Contractor shall protect sensitive information covered under the Privacy

Act of 1974 (5 U.S.C. 552a) and data that has not been released to the public.

There shall be no unauthorized release of OPSEC material.

1.7 1.9.2

100% compliance.

3 The Contractor shall provide complete

A&AS support and responsive TO management for USAFA organizations.

1.12 No more than one (1) discrepancy, corrected within 5 working days, per TO.

No more than five (5) corrected discrepancies for the life of the contract.

4 TO tasks shall be performed by qualified individuals IAW the basic contract labor category descriptions, specific TO requirements, and/or

Contractor proposal.

1.12 Qualified personnel shall be provided to

support TO efforts 95% of the Period of

Performance time proposed (or 10 working days, whichever is fewer).

5 TO tasks shall be performed by qualified individuals IAW the basic contract labor category descriptions, specific TO requirements, and/or

Contractor proposal.

1.12 Unqualified individuals shall be corrected

to 100% within 10 working days of being identified and this occurrence shall not occur more than 2 TOs per contract year.

6 The Contractor shall describe in detail the technical solution or technical approach, identify all required and proposed deliverables, and describe all estimated travel requirements.

1.15.2 No more than two (2) sets of

corrections/edits and all corrections must be accomplished within two (2) working days or as specified in individual TO.

7 The Contractor shall provide a task order response and/or deliverables schedule to include a start date, periodic reviews as required, end dates, and detail the types of reports (verbal or written deliverables) that will be provided at each milestone as required in the individual Task Orders.

1.15.3 No more than one (1) late delivery of 1-5

working days per TO and zero late deliveries beyond five (5) working days per TO.

3. PROPERTY, EQUIPMENT AND INFORMATION

3.1. Incidentally Furnished Equipment. For Contractor personnel working on-site at the

Government facility, the Government will provide workspace, administrative equipment and support, communication equipment, and supply essentials; comparable to those provided to

Government personnel working in the same environment. The Government will also provide, to on-site personnel, computers and associated network connections, and application software comparable to that being provided Government personnel working in the same environment.

4. APPENDIX: ATTACHMENTS.

4.1. See Attachment 1 of this PWS. Skill Level Definitions

Attachment 1

Skill Level Definitions

Skill

Level

Skill Title/Responsibility Levels

Education Exp

(yrs)

Equivalencies

Novice - Lowest level of competency required for tasks.

HS

Basic - Basic level of competency required for tasks.

AA/AS

HS + 2 additional yrs may be negotiable in lieu of AA/AS

Journeyman - Fully trained level of

BA/BS

AA/AS + 5 additional yrs may be negotiable in lieu of BA/BS

Intermediate - Moderate level of

Craftsman - Skilled level of

Advanced - Advanced level of

Specialized - Specialized level of

MA/MS

BA/BS + 5 yrs negotiable in lieu of MA/MS.

Expert - Expert level of

MA/MS

Top Level - Highest level of

PhD

* Education and experience minimums outline the minimum level of qualification for each skill level. Education and experience should be appropriate for each TO. The Government understands that circumstances and individual TO requirement (university unique requirements) may require variations in qualifications (i.e. a new PhD without experience) and reserves the right to negotiate with the Contractor, tradeoffs between education, experience, technical training, and responsibility levels when agreed by both parties. Level of technical capability required for each TO will be used as the driving factor in establishing a technically acceptable labor category. Any negotiated variations will be documented in the task order file.

Exceptions:

1. The Contractor may not substitute experience for a bachelor’s degree with technical, engineering, physical scientist and social scientist categories.

2. The Contractor may substitute experience for degree requirements when it is appropriate for the IT Specialist category.