FA6643-17-R-0011_Q&A_20_Sep_17.docx
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- FA6643-17-R-0011
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FA6643-17-R-0011 Q&A ROUND 1_20 SEP 17
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| Attachment_4_Pricing_Sheet.xlsx | XLSX spreadsheet |
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FA6643-17-R-0011
Q&A 20 Sep 17
"(1) How many Tier 1 (Helpdesk), Tier 2 (Administration), and Tier 3 (Engineering) Requests for Support are currently reported on a monthly basis by the Air Force Reserve Command (AFRC)?
Response: See spreadsheet below.
(2) How many Tier 1-3 Requests for Support do you anticipate on a monthly basis for the Air National Guard (ANG)?
Response: There is no history for the ANG, as they are a new customer. For planning/proposal preparation purposes: We would anticipate a ~142% increase in the ECT ticket totals once fully deployed to ANG."
image1.emf
Ticket Data.xlsx Ticket Data
ECT Tickets
September 2016 October 2016 November 2016 December 2016 January 2017 February 2017 March 2017 April 2017 May 2017 June 2017 July 2017 August 2017 Grand Total
Tier 1 144 121 146 96 157 106 124 88 125 95 153 183 1717
Tier 2 15 17 25 11 23 12 29 19 25 66 39 27 323
Tier 3 1 1 2
TOTAL 160 138 171 107 180 118 153 108 150 161 192 210 2042
Health Information Systems
September 2016 October 2016 November 2016 December 2016 January 2017 February 2017 March 2017 April 2017 May 2017 June 2017 July 2017 August 2017
Tier 1 38 40 90 29 279 168 354 143 102 85 61 38
Tier 2 3 6 3 3 5 2 1 6 5 5 24 7
Tier 3:N/A
TOTAL 41 46 93 32 284 170 355 149 107 90 85 45
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