Attachment 1 PWS NEW 02 July 24.pdf

PERFORMANCE WORK STATEMENT

For

Custodial Services to be performed at

Geilenkirchen NATO Air Base (GK)

This version of the PWS has been amended on 02 July 2024 and replaces the version as per 28 May 2024

Contents

1. DESCRIPTION OF SERVICES

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD, CONCRETE, ETC.)

1.1.2 CARPETED FLOORS

1.1.3 CLEAN FLOOR (WALK-OFF) MATS

1.1.4 TRASH COLLECTION/REMOVAL

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

1.2.2 RESTROOM FLOOR CARE

1.2.3 STOCK RESTROOM SUPPLIES

1.2.4 DRINKING FOUNTAINS

1.2.5 RESTROOM TRASH REMOVAL

1.3 ON CALL/PERIODIC CLEANING SERVICES

1.3.1 ON CALL/PERIODIC HARD FLOOR MAINTENANCE

1.4 CLEANING REQUIREMENTS

1.4.1 CHILD DEVELOPMENT CENTER (CDC)

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH CENTER

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

1.4.3 REQUIRED TRAINING

1.4.4 IMMUNIZATIONS

1.4.5 REQUIRED DOCUMENTATION

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER

1.4.6.2 CLEANING PRODUCTS APPROVAL

1.4.6.3 CLEANING EQUIPMENT/MATERIALS

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND ADJACENT WALLS

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS

1.4.6.7 OTHER NON-CARPETED FLOORS

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE

1.4.6.12 CARPET MAINTENANCE

1.4.6.14 EMPTY TRASH CANS AND DIAPER PAILS

1.4.6.15 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL

1.4.6.18 WINDOWS/INTERIOR GLASS

1.4.6.19 CLEAN DRINKING FOUNTAINS

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING)

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES

1.5.3 MISCELLANEOUS REQUIREMENTS

1.6 EMERGENCY PANDEMIC CLEANING

2 SERVICE SUMMARY (SS):

3 GOVERNMENT PROVIDED PROPERTY AND SERVICES

3.1 GOVERNMENT PROVIDED FACILITIES

3.1.1 JANITORIAL CLOSETS

3.2 GOVERNMENT FURNISHED UTILITIES

3.2.1 UTILITY CONSERVATION

3.3 TELEPHONE SERVICE

3.4 SECURITY, FIRE AND MEDICAL SERVICES

3.5 SOLID WASTE COLLECTION AND DISPOSAL

3.6 MAIL SERVICE

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION

4.1.1 NORMAL BASE HOURS

4.1.2 SPECIAL FACILITIES, HOURS OF OPERATION

4.1.3 CHILD DEVELOPMENT CENTER (CDC, HOURS OF OPERATION)

4.2 BASE CLOSURES

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND VEHICLE PASSES

4.5 CLEANING AND RESTROOM SUPPLIES

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION

4.6 HAZMAT

4.7 HAZARDOUS WASTE

4.8 HAZARDOUS MATERIAL

4.8.1 Hazardous Material Storage

4.8.2 Hazardous Material usage report

4.9 CONFORMANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS

4.9.1 Conformance with Environmental Requirements

4.10 TRAFFIC LAWS

4.11 WEAPONS, FIREARMS, AND AMMUNITION

4.12 FREEDOM OF INFORMATION ACT (FOIA)

4.13 REPORTING REQUIREMENTS

4.14 PHYSICAL SECURITY

4.15 CONTRACT MANAGER

4.19 CONTRACT MODIFICATIONS

4.20 CONTRACTING OFFICER (CO) AND CONTRACTING OFFICER REPRESENTATIVE (COR) (QUALITY ASSURANCE PERSONNEL)

4.21 SAFETY REQUIREMENTS AND REPORTS

APPENDIX A - Air Force Custodial Standards All the following falls under AF COLS LEVEL 3

APPENDIX B - Estimated Square Footage and Cleaning Level

5 ABBREVIATIONS AND ACRONYMS

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Geilenkirchen NATO Air Base (GK) in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarter Air Force (HAF) standards, instructions, and commercial practices. Kitchen areas are not part of the contractor’s responsibility for cleaning. The contractor shall have current ISO 9001 certification, all certifications must remain current throughout period of performance. According to German Technical Standards for Workplace Ordinance and NATO Sofa Agreement restrooms may require service on a daily basis under level 1 Prestige and Level 2 Basic Cleaning Requirements. The contract contains a separate CLIN for performing the above services on a daily operational basis.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD, CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.4 TRASH COLLECTION/REMOVAL

Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The trash bags shall be provided by the Contractor. The contractor is responsible for providing replacement plastic trash and/or recycling bags. See Section 3.6 for further details.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The contractor shall post the cleaning schedule in the restroom area and update them as necessary. An electronic copy of the cleaning schedule shall be provided to the Contracting Officer’s Representatives (CORs) and Contracting Officer (CO) within 60 days of contract award and within one business day of any changes.

The contractor is required to establish and maintain a visible sign-in sheet / monitoring device for each restroom. The sheets / monitoring devices are to be posted by contract personnel in each bathroom. All sheets / monitoring devices shall be an official sign-in roster with proper sections to input date, time, building numbers, name, and signatures. Contractor employees shall annotate date, time, name, and signature of cleaners when service is performed.

Contractor may provide a digital sign in sheet (bar or QR code) in addition to a visible paper in each restroom to monitor cleaning to verify cleaning has been accomplished. If the digital sign in sheet is available to Government personnel, no visible sheet is required in restroom.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas within the facility. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odor.

1.3 ON CALL/PERIODIC CLEANING SERVICES

1.3.1 ON CALL/PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 ON CALL/PERIODIC CARPET RESTORATIVE CLEANING (Shampoo).

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 On Call/periodic Dusting.

Low dusting includes surfaces within 2 meters of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 2 meters up to 3 meters. Surfaces could include items such as tables, shelves, bookcases, storage lockers, moldings, windowsills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 CLEANING REQUIREMENTS

The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD DEVELOPMENT CENTER (CDC).

Designated CDC facilities shall be maintained in accordance with AFI 34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH CENTER.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoD Manual, 1402.05 “BACKGROUND CHECKS ON INDIVIDUALS IN DEPARTMENT OF DEFENSE CHILD DEVELOPMENT AND YOUTH PROGRAMS”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have l ived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DoD Manual 1402.05, 3.3 b.)

(AFI 34-144, 10.7.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed Tier 1 is not on file. (DoD Manual 1402.05, 3.3 d.) (AFI 34-144, 10.7.13) https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/140205_dodm_2017b.pdf

c. Initiate Child Care Tier 1 investigation on contractors prior to working with children/youth. Child care components for

Child Care Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)

d. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI 34-144, 10.7.15)

e. Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (AFI 34-144, 10.12.2)

f. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34- 144, 10.7.3) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

Potential contract employees shall report to the Services Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card. The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a Child Care Tier 1 national background check, which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. AE Reg 604-1 describes the procedure for the local national screening program (LNSP) in Germany for local national employees including contractors and subcontractors. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on base with an unfavorable or derogatory Child Care Tier 1 report. Geilenkirchen personnel first report to the 470 ABS Security Forces in Bldg. 297 for a review of their duties and requirements. Once verified, personnel are directed to 470 ABS Security Forces in Bldg. 297 for fingerprinting when requiring State fingerprint cards or directed to the Information Security Officer for electronic fingerprinting. Once fingerprinting is complete, members report back to 470 ABS Security Forces with confirmation or further processing of the member’s NACI when required.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Child Care Tier 1. A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor.

Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required. Local National background checks shall be executed IAW German Laws. The Bundesamt für Verfassungsschutz (Federal Office forthe Protection of the Constitution), in accordance with the Sicherheitsüberprüfungsgesetz (Security Check Law), sections 8 and 33, requires the subject of a security check to have lived in Germany at least the past 12 months

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training. Provide a copy of the training certificate to the COR.

1.4.4 IMMUNIZATIONS.

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110_IP/, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification to the COR that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis A and B Varicella Tuberculosis Skin Test Influenza

1.4.5 REQUIRED DOCUMENTATION.

The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.)

for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.1.1 through 1.1.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER.

Physical contact shall not be allowed, and contractor employees shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS.

The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL.

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a childcare environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers

1.4.6.3 CLEANING EQUIPMENT/MATERIALS.

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS.

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND ADJACENT WALLS.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS.

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS.

All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water or disinfectant solution daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES.

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS.

The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water or disinfectant solution.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE.

The Contractor shall provide all periodic floor care maintenance services in accordance with the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours. The Contractor shall remove all movable furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11 VACUUM.

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE.

The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13 FLOOR BUFFING

The Contractor shall floor buff building 82 and building 132 on a bi-annual basis in the months of May and September (stated months can be adjusted to the left or the right depending on the type of weather during time of year).

1.4.6.14 EMPTY TRASH CANS AND DIAPER PAILS.

The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.15 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL.

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.

1.4.6.16 STOCK RESTROOM.

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.6.17 DUSTING.

Low dusting includes surfaces within 2 meters of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 2 meters up to 3 meters. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, moldings, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.18 WINDOWS/INTERIOR GLASS.

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6.19 CLEAN DRINKING FOUNTAINS.

Clean drinking fountains with sanitizing solution once daily.

1.4.6.20 CLEAN DOORKNOBS.

Clean doorknobs with sanitizing solution once daily.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, CDC, all Rest Room/Locker Room identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site.

Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

All equipment used in the performance of this contract shall be in good operable condition and carry DGUV Vorschrift 3 (Berufsgenossenschaftliche Vorschriften für Sicherheit und Gesundheit bei der Arbeit) (translated: Trade association regulation for safety and health at work). Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Trifold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.3 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost and found articles to the COR

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed.

Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The contractor is required to comply with the Posted Workers Act and shall comply with the current minimum wage requirements for custodial services in the Federal Republic of Germany.

Contractor personal must wear appropriate company attire or at least a company badge that clearly identifies them as contractor personal.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present and remove once dry and safe for facility occupants to use.

In the event of a renovation of bathrooms, the Contractor shall clean the outside toilet container/containers with the same requirements as the regular bathrooms for the duration of the work at no additional cost to the government.

The Contractor may be required to call from their own mobile phone to receive access to certain secured buildings for the times that the provided military phones are not working. If phone number is not displayed Contractor will call COR.

1.5.3.1 Customer Service Desk

CUSTOMER COMPLAINTS VIA E-MAIL. The contract shall provide e-mail address to receive customer complaints and to communicate with the Government. The e-mail address shall be for Government interactions only and should include the CO/ Contract Administrator/ COR. This customer service desk is available Monday to Friday 07.30 to 16.00 hours.

When a customer complaint is received, it will be saved with the following information:

(1) Date and time of receipt of complaint.(2) Customer's name and telephone number.

(3) Location and nature of complaint.(4) Email address 1.5.3.2 Response to Customer Complaints.

The contractor shall respond to customer complaints NLT two hours after notification. If not corrected within twelve hours for basic, three hour response time for Prestige, academics and special, the Facility Manager will issue a formal complaint to the CORs. Each day a report shall be send to the CORs and CS listing all issues from the day before prior to

0900 CST.

1.6 EMERGENCY PANDEMIC CLEANING

The contractor shall follow the latest Cleaning and Disinfection Recommendation for pandemic/emergency from the Centers for Disease Control and Prevention (CDC). Cleaning & Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The contractor shall notify the CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via Centers for Disease Control and Prevention (cdc.gov).

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html https://www.cdc.gov/ https://www.cdc.gov/

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor's Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions Commercial items, Inspection/Acceptance, will be used to remedy all deficiencies, During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Para

Performance Threshold (per month)

Method of Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Excellent: 5 defects

Periodic & Verified Customer Complaint

a. Non-Carpeted Floors Very Good: 10 defect

b. Carpeted Floors Satisfactory: 15 defects

c. N/A Marginal: 20 defects

d. Walk-off Mats Unsatisfactory: More than 20 defects

e. Trash Removal

PO-2 - Restrooms/Locker Rooms Cleaning Services

1.2 inclusive

Excellent: 0 defects

Periodic & Verified Customer Complaint

a. Clean and Disinfect Very Good: 1 defect

b. Floors Satisfactory: 10 defects

c. Supplies Marginal: 15 defects

d. Drinking Fountains Unsatisfactory: More than 15 defects

e. Trash Removal

PO-3 - Periodic Cleaning Services

1.3 inclusive

Excellent: 1 defects

Periodic & Verified Customer Complaint

a. Hard Floor Maintenance Very Good: 2 defects

b. Carpet Restorative Cleaning

Satisfactory: 3 defects Marginal: 4 defects Unsatisfactory: More than 4 defects

PO-4 - Quality Control

2.1 inclusive

Periodic & Verified Customer Complaint

Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

Excellent: 1 defects Very Good: 2 defects Satisfactory: 3 defects Marginal: 4 defects Unsatisfactory: More than 4 defects

PO-5- Special Requirements 1.4 inclusive

Excellent: 2 defects

Periodic &

a. Child Development Center(s) Very Good: 4 defects

b. Fitness Center Satisfactory: 6 defects

c. Youth Center / Teen Center Marginal: 8 defects Verified

Customer Complaint d. School Age Program Unsatisfactory: More than 8 defects

2.1 Quality Assurance.

2.1.1 Contractor Performance

The Government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR), for issuance to the contractor. The contractor shall respond to the CAR in accordance with the instructions provided and return it to the CO within 10 calendar days of receipt. The Government will report any discrepancies in contract performance outside of the thresholds identified in the Services Summary to the appropriate Past-Performance reporting tools such as, but not limited to, the Contractor Performance Assessment Reporting System

(CPARS).

2.1.2 Customer Complaints.

The COR will receive and investigate customer complaints. The COR will be responsible for initially validating customer complaints. The CO will make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and contractor.

3 GOVERNMENT PROVIDED PROPERTY AND SERVICES

3.1 GOVERNMENT PROVIDED FACILITIES.

The government will provide office and storage space in Geilenkirchen NATO AB (bldg. 88). If necessary, the Government may assign a different office/storage area during the life of the contract. The contractor will be responsible for the relocation of company-owned supplies and equipment. No expense shall be incurred by the Government. Storage space for supplies will be provided in all the facilities. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.2.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.3 TELEPHONE SERVICE.

The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.4 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.5 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.6 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION.

The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays except as noted in 4.1.2.

4.1.1 NORMAL BASE HOURS.

Base hours of operation are Mon – Fri, 0700 hours – 1600 hours for Geilenkirchen. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 SPECIAL FACILITIES, HOURS OF OPERATION.

Fitness Centers, CDCs, Youth and Teen Centers require night/early morning shift (2200 hours-0600 hours) due to the high traffic and utilization during the day. If night shift cleaning is required, the contractor will coordinate this with the COR and Facility Manager for access.

4.1.3 CHILD DEVELOPMENT CENTER (CDC, HOURS OF OPERATION)

Monday – Friday 0715 - 1700

All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. The government will notify the contractor in advance if CDC facilities will be unavailable for scheduled cleaning after normal duty hours (ex. for “Parents Night Out” or other special events.) The contractor shall resume normal cleaning right after the event. The government reserves the right to have up to 10 events per period of performance (PoP).

4.1.4 US Fitness Center (Bldg. 298 Hours of Operation)

Open 24hrs a day, including Federal and NATO Holidays. US Fitness Center Staff Duty Hours 0830-1700.

All cleaning requirements will be performed either before or after US Fitness Center Staff duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. Fitness Equipment cleaning The government will notify the contractor in advance if US Fitness Center facilities will be unavailable for scheduled cleaning after normal duty hours (ex. Thanksgiving Meal Prep or other special events.) The contractor shall resume normal cleaning right after the event. The government reserves the right to have up to 10 events per period of performance (PoP).

4.1.5 Federal Holidays.

The following federal holidays will be observed by the contractor except where Service Contract Act specifies differently.

New Year’s Day – TBD Good Friday – TBD Easter Monday – TBD Labor Day – TBD Ascension Day – TBD Pentecost Day – TBD Corpus Christi – TBD Day of German Unity - TBD All Saints’ Day - TBD Christmas Day – TBD Boxing Day – TBD

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for re-scheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the government and contractor.

4.2 BASE CLOSURES.

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished within 2 working days after reopening the base.

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR

OVERSEAS COMBATANT COMMANDER.

IAW DFARS 237.76 and unless otherwise directed by an authorized Government representative, it is determined that services as identified in this PWS are NOT essential for performance during a crisis.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND VEHICLE PASSES.

The contractor shall comply with all requirements and procedures IAW DAFFARS 5352.242-9000, Contractor Access to Department of the Air Force Installations. All documentation shall be submitted 15 Days after award and as personal change during contract performance.

4.5 CLEANING AND RESTROOM SUPPLIES.

The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO no later than 30 days after award for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage.

Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies. A Material Safety Data Sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION.

MSDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the Contractor as part of the proposal in English and German upon contract award. Failure to provide MSDSs or certificate when requested could result in the Contractor being considered nonresponsive and result in termination of the contract.

4.6 HAZMAT.

The government (HAZMAT personnel, POC: Dr. Andreou +49 02451631725) will inventory all chemicals that the Contractor brings on to the installation or any property under the control of the government Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.6.1 SPILL PREVENTION AND RESPONSE.

The contractor shall maintain spill control material on hand at all times sufficient to contain a worst-case scenario spill, both volume and hazard level. If the contractor spills or releases any hazardous substance, the contractor shall immediately report the incident to the COR. The contractor shall be liable for containment and environmental cleanup of the spill or release of such substances. The contractor shall report all spill in accordance with the NATO AB Geilenkirchen Environmental Emergency Response Plan.

4.7 HAZARDOUS WASTE

Any Hazardous waste possibly generated under this contract shall be disposed off base in accordance with the Kreislaufwirtschaftsgesetz (KrWG), Technische Anleitung - Abfall und…