Attachment 1 - Performance Work Statement (PWS).pdf

PERFORMANCE WORK STATEMENT

FOR

Unaccompanied Housing and Contingency Quarters Preventative Maintenance and Repair

Andersen Air Force Base, Guam

July 2022

1. SCOPE.

The Contractor shall provide all management, supervision, personnel, supplies, materials, equipment, vehicles and services necessary to perform interior and exterior maintenance and repair services to include change of occupancy maintenance (COM), and preventive maintenance (PM) for five (5) unaccompanied housing (UH) dormitories, four (4) contingency quarters (CQ) dormitories, and eighty two (82) CQ Housing units at Andersen Air Force Base Guam.

Additionally, the scope may include replacement of mechanical, electrical, and utility systems. See Attachment J-0001 – Facility Inventory for included facilities. All maintenance and repairs shall be completed in accordance with (IAW) all local, territory, and federal laws and regulations in a manner that shall ensure continuous and safe habitation.

1.1. Description of Facilities and Statuses.

1.1.1. UH Dormitories. UH dormitories are facilities used to regularly house UH personnel.

UH Dormitory shall be maintained at an “Active” status. See Attachment J-0001- Facility Inventory for a listing of UH Dormitories.

1.1.2. CQ Dormitories and CQ houses. CQ facilities are inactive facilities designated as potential lodging quarters to accommodate large influxes of TDY personnel who cannot be housed in regular base lodging accommodations. CQ facilities shall be maintained at either an “active” or “warm” status. See attachment J-0001- Facility Inventory for a listing of CQ houses and dormitories.

1.1.3. Active Status. Active status refers to facilities that are currently being used to house personnel. During Active status the contractor shall provide all management, supervision, personnel, supplies, materials, equipment, vehicles and services necessary to meet the PM, repairs, and COMs required in this PWS.

1.1.4. Warm Status. Warm status refers to facilities that are not currently being used to house personnel. During Warm status the contractor shall perform Level of Service (LOS) #1 IAW paragraph 1.2.1 to ensure safe habitation.

1.2. Work Management.

1.2.1. Levels of Service. The Government reserves the right to change the Level of Service (LOS) requested as deemed necessary at the start of each option period. (Reference Appendix B Work Priorities)

Level of Service 1: The contractor shall perform Work Priority 1, Emergency Work (paragraph 1.2.1.1), and Work Priority 2A, Preventative Maintenance (PM) (paragraph 1.2.1.2) work.

Level of Service 2 (Not applicable): The contractor shall perform Work Priority 1, Emergency Work (paragraph 1.2.1.1), Work Priority 2A, Preventative Maintenance (PM) (paragraph 1.2.1.2) work, and perform Work Priority 3A, Scheduled Sustainment Work/Corrective Maintenance work.(CM) (paragraph 1.2.1.3)

Level of Service 3: The contractor shall perform Work Priority 1, Emergency Work (paragraph 1.2.1.1), Work Priority 2A, Preventative Maintenance (PM) (paragraph 1.2.1.2) work, perform Work Priority 3A, Scheduled Sustainment Work/Corrective Maintenance work.(CM) (paragraph 1.2.1.3), and perform Work Priority 3B (Med) and 3C (Low), Scheduled Sustainment Work/Corrective Maintenance work (CM) (paragraph 1.2.1.4).

1.2.1.1. Work Priority 1: Emergency Work (LOS #1). Emergency Direct Scheduled Work (DSW), as outlined in Appendix B Work Priorities. Response time for emergency work is within one (1) hour after notification during normal duty times and two (2) hours for non-duty times. Notification will be by telephone call to the Project Manager or designated alternate. Once started, work shall continue until the emergency is mitigated or fixed. Then, if the remaining work is uncomplicated and close to completion, the job shall be completed.

If it requires detailed planning or special materials, work shall be scheduled as the appropriate work priority.

1.2.1.2. Work Priority 2A: Preventive Maintenance (PM). The contractor shall provide schedules of recurring PM work to be approved by CO/COR. PM work shall be completed IAW requirements outlined in Paragraph 1.9 through 1.9.14 of PWS. See Appendix C for estimated workload data.

1.2.1.3. Work Priority 3A (High): Scheduled Sustainment Work/Corrective Maintenance (CM). DSW tasks that are considered urgent as outlined in Appendix B. Response time is within two (2) hours after notification during normal duty times and four (4) hours for non-duty times. Notification will be by the most expeditious means to the Project Manager or designated alternate either by phone or radio. Completion shall be within seven (7) calendar days after receipt of materials.

1.2.1.4. Work Priority 3B (Med) and 3C (Low) Scheduled Sustainment Work/Corrective Maintenance (CM). DSW tasks that are considered routine as outlined in Appendix B must be completed within 30 calendar days of receipt of materials.

1.2.1.5. Standards of Work Protocol. The Government will evaluate performance using the performance thresholds outlined in Paragraph 2 Service Delivery Summary. DSW will be received, initiated and prioritized by the Government. The Government will act as liaison between the contractor and the customer receiving the service and will establish priorities for work using the appropriate Level of Service detailed above. (Reference Appendix B Work Priorities.)

1.2.2. Direct Scheduled Work (DSW). DSW is typically requests for services received by the Government from facility occupants. DSWs shall be forwarded to the contractor by the Work Requirements Branch of Civil Engineer Squadron (CES) either by email, picked up, or other means mutually agreed upon by the Government and Contractor. The list represents the authorization and notification of the contractor to begin work. Completion of a DSW may vary based on complexity (simple to difficult). The contractor shall be aware of the possibility of encountering friable asbestos or lead based paint or other similar hazardous materials and shall take all necessary precautions. Like or similar work tasks may be grouped into one DSW request. For example one request may include multiple light bulbs or ballasts in one room or building, or multiple door or window repairs. The contractor is responsible to ensure that installed/repaired equipment and components are fully functional and operational when ordered. This work generally does not require detailed planning. The contractor shall perform work on Real Property (RP) Facilities/Real Property Installed Equipment (RPIE) and/or Exterior Services, Systems and/or Equipment.

1.2.2.1. The contractor shall provide DSW repairs requested by the Government as a firm fixed priced line item. Historical workload data can be found in Appendix C.

1.2.3. DSW Limits. The contractor shall be responsible of all DSW work initiated from service calls up to the $1,000.00 limit. For service calls over $1000.00 in cost, the contractor shall submit a detailed repair estimate to the COR within 1 business day of determining the DSW is over $1,000.00. The written repair quote shall include, at a minimum, the following: a complete listing and estimated cost of all material, the labor hours needed to complete the repairs, and the projected time line for the repair. At no time shall work in excess of $1,000.00 be completed on this contract.

1.3. Performance Standards and Workmanship.

All work under this contract must conform to the standards of the specifications defined in this PWS. Items that are in good serviceable condition, but detract from the otherwise acceptable appearance of the dormitories may be replaced with the approval of the Contracting Officer’s Representative (COR) or Contracting Officer (CO). All work shall be performed in accordance with manufacturers’ recommendations, national codes (Electric Code, Uniform Plumbing Code, etc.), industry standards (American Concrete Institute, Carpet and Rug Institute, Gypsum Association, etc.), and applicable federal, territory, and local rules and regulations, unless otherwise specified herein. If an appropriate specification is not stated in this PWS, the contactor shall restore defective parts to a clean and operable condition or replace the item as necessary IAW industry standards.

1.4. Warranty Replacement.

The Contractor shall be responsible for exercising manufacturer’s warranties for all parts, equipment and appliances. The Contractor shall be responsible for the installation of replacement parts, where the manufacturer’s warranty does not provide for installation. Calls involving work or equipment under warranty by another Contractor, shall be the responsibility of that Contractor.

If a failure has occurred on a warranted item, the COR shall be notified within one (1) business day of the part failure. As part of this contract, the Contractor shall take action as necessary to alleviate any problem which is an immediate threat to life or property (e.g. turn off gas, turn off water, disconnect power, etc.). During warranty periods on repairs, the Contractor shall notify the COR to initiate the warranty call.

1.5. Point of Contact (POC).

The Contractor shall provide a POC who shall be responsible for the performance of the work. The name of this person, who shall act for the Contractor, shall be designated in writing to the CO within 10 days after contract award. The Contractor shall provide cell and business telephone numbers for the designated personnel where they may be contacted outside of normal duty hours.

The designated personnel shall have full authority to act for the Contractor, including contractual signatures, on all contract matters relating to the daily operation of this contract. The designated person shall be available to meet with Government personnel regarding problems within 1 hour after notification during normal duty hours. The POC shall be on site during normal duty hours and contingencies requiring work beyond normal duty hours. After normal duty hours, the POC shall be available within 2 hours after notification.

1.6. Change of Occupancy Maintenance (COM).

1.6.1. COM Categories and Descriptions. COMs shall be submitted to the contractor as a

DSW.

1.6.1.1. Active Status to Active Status. This COM work task shall occur when occupants of an Active facility move out and the facility will remain in Active Status. See Appendix E for Checklists

1.6.1.2. Active Status to Warm Status. This COM work task shall occur when occupants of an Active facility move out and the facility will change to Warm Status. See Appendix E for Checklists

1.6.1.3. Warm Status to Active Status. This COM work task shall occur before a Warm facility is moved to Active Status. See Appendix E for Checklists

1.6.1.4. Contractors Acceptance of Dormitory Room. Once the Contractor has officially accepted the unit, the contractor shall be responsible for security of the dormitory room until the room has been returned back to the dormitory/CQ manager or COR. The Contractors official date and time of acceptance of a room for turnover maintenance shall be when they acknowledge the service call from the dormitory/CQ manager or COR. The Contractor shall sign for the room acknowledging the date and time of acceptance.

1.6.2. Quality. The Contractor shall use the checklists in Appendix E and complete any work identified on the work task. The Contractor shall maintain and repair the interior of dormitory rooms/bathrooms to meet the standards listed in paragraph 1.12 through 1.12.16.

1.6.3. Completion. The work task shall include a description of the work completed and materials used, and shall be totally priced for each job entry. The number of COM days shall be annotated on the work task and validated by the COR. The Contractor shall notify the dormitory/CQ manager or COR when all maintenance is done and the room is ready for occupancy. Contractor shall electronically transmit a signed and dated copy of the work task to the dormitory/CQ management office.

1.7. Cleaning.

1.7.1. Quarters Cleaning. The Contractor shall clean the following items in conjunction with change of occupancy maintenance. All items not specified below, shall be cleaned by the occupant prior to the Contractor receiving the dormitory room. Contractor shall be responsible for general wipe-out cleaning of the entire dormitory room, prior to returning unit to the Government. Wipe-out cleaning shall include, but is not limited to, wiping-off previously cleaned items and surfaces that became soiled during the maintenance process.

1.7.1.1. Carpet Cleaning. The Contractor shall clean the carpet in facilities, as requested by the COR or CO. The carpet shall be free of all visible dirt, grime, soil, removable spots and stains, and Stain-guard shall be applied. Inspect the carpet prior to cleaning, and advise the COR in writing, within two (2) hours, of finding any conditions that prevent carpet from being satisfactorily cleaned.

1.7.1.2. Carpet Cleaning in Occupied Dormitory Rooms. The Contractor shall clean all carpet in the active facilities at least one (1) time per year by schedule. Annual carpet cleaning shall be scheduled with the dorm manager and COR to assure accessibility to all rooms.

Government owned furniture (Maximum of 100 lbs. per object) shall be moved prior to cleaning and shall be set back in original location.

1.8. General.

1.8.1. Occupant Damage to Government Property. To ensure that occupants are held liable for any damage to Government property caused by them, the following procedure has been established. The Contractor shall notify dorm/CQ manager and COR within 3 (three) hours of finding damage and provide a copy of the DSW along with a written estimate of repair costs, prior to any work being done. The dorm/CQ manager or COR shall then investigate and advise the Contractor either to proceed with repairs or that the repairs are being made by the occupant.

Missing items such as light globes, screens, towel bars, etc., shall be considered occupant damage.

1.8.2. Emergency Clean-Up. The Contractor shall clean up and disinfect areas damaged by water and/or sewage, inside and outside of dormitories, due to (but not limited to) roof leaks, water line leaks, sewer/storm line backups and breaks or malfunctions in Government owned appliances and plumbing fixtures.

1.8.3. Vandalism. When Government property has been destroyed or maliciously damaged, due to substantiated or suspected vandalism, the Contractor shall provide a written cost estimate for repairs to dorm/CQ managers or COR. The Contractor shall not begin repairs to vandalism until approval is given by the CO in writing. This is to allow the responsible person the option of making the repairs themselves or hiring someone else to make the repairs.

1.8.4. Lighting.

1.8.4.1. Interior and Exterior Lighting. Contractor shall maintain, repair and replace all light fixtures.

1.8.4.2. Light Bulbs. The Contractor shall replace all inoperative light bulbs with Contractor supplied functional light bulbs. The bulbs shall be of equivalent or better quality than those currently being used. Incandescent bulbs shall be replaced with CFLs (Compact Florescent Lights) as directed by the COR.

1.8.5. Electrical Covers, Plates, Receptacles, and Switches. The Contractor shall replace broken, cracked, or discolored electrical receptacles, covers, and switches. Replace exterior receptacles, as requested by dorm/CQ manager or COR, with Underwriters Laboratories (UL) approved weather-tight receptacles in accordance with the National Electrical Code (NEC).

Replacements will match existing color to maintain a uniform appearance thought the facility.

1.8.6. Doors, Windows, and Related Hardware. The Contractor shall repair or replace deteriorated, damaged, or malfunctioning doors, door casings, windows, window frames, window screens, window sills and related hardware, and return the repaired or replaced items to original condition.

1.8.7. Door Locks and Keys. The Contractor shall be responsible for responding to lockouts 24 hours a day 7 days a week including holidays. Additionally, the Contractor shall have the ability to operate and maintain existing electronic locking systems. Services required include lock repairs and replacements, and replacing keys.

1.8.8. Heating, Ventilation and Air Conditioning (HVAC) Systems and Controls.

Contractor shall be responsible for entire HVAC systems to include all Direct Digital Controls (DDC) at the AHUs, VAV boxes, fan coil units, and main controls panel located in the mechanical rooms, up to and including, the chillers located on the outside of the facilities as well as the boilers, heat exchangers, chilled water pumps and Variable-Frequency Drives (VFD) supporting these units.

1.9. Preventive Maintenance (PM).

The contractor shall provide for recurring (on-going, recurring basis, such as daily, weekly, monthly, semi-annually, annually, or biennially) PM including maintenance and upkeep and/or inspection of components of the facilities, and other recurring work for which the scope and level of effort are known without an earlier visit to the job site each time the work is scheduled. PM applies to real property, Real Property Installed Equipment (RPIE), systems, and tasks and/or services. Complexity and frequency are determined based on the specific job and manufacturer’s operating manuals that specify the work and how often it is to occur for each system listed in Appendix C. The contractor is responsible to ensure that facilities, equipment, and systems are fully functional and operational per PM schedule. The contractor shall provide PM requested by the Government as a firm fixed priced line item. Estimated workload data can be found in Appendix C.

1.9.1. RPIE. The Contractor should recognize untimely response to repair requirements and lower levels of PM will result in increased repair frequencies and additional material costs.

Excessive or repeated system breakdowns or deficiencies may be considered by the Government as an indication of unsatisfactory Contractor performance of PM. The Contractor may, at his/her option and at no additional cost to the Government, increase the level and/or frequency of PM in an effort to minimize repair requirements

1.9.2. Inspection Schedules. The Contractor shall provide an annual written preventive maintenance schedule for each type of system specified below. Schedule shall indicate which facilities and systems are to be inspected each week during the inspection period. Inspections shall be accomplished for each facility listed in Attachment J-0001 – Facility Inventory.

Schedules for all types of preventive maintenance inspections shall be submitted to the designated COR by the 30th work day after contract award and at the start of each exercised option.

1.9.3. Dryer Vents (Active Only). The Contractor shall inspect, repair, and clean dryer vents in all dormitory laundry areas of buildings in “Active” status to include roof exhaust vents.

Dryer vents cleaning shall be scheduled and completed semi-annually.

1.9.4. Roof, Gutter and Downspout Cleaning (Active Only). The Contractor shall inspect roofs, gutters, and downspouts annually, by schedule and clean as needed. There shall be no leaves, straw, limbs, twigs, debris, and loose foreign matter remaining in or on the roofs, gutters, and downspouts after inspection and cleaning. Contractor shall also respond to service calls from dorm managers or COR. The Contractor shall perform all repair work identified on roof, gutter and downspout inspection within five (5) working days after inspection.

1.9.5. Storm Shutter (Active and Warm). The contractor shall perform preventative maintenance on storm shutters annually in the months of May and June. The preventative maintenance shall include a full function check and replacement of any worn or damaged parts to ensure that the shutters function properly.

1.9.6. Carpet and Upholstery Inspection and Cleaning Schedule (Active Only). The Contractor shall professionally clean and deodorize government carpet in the UH and CQ Facilities that are in “Active” status one time per year, by schedule. The carpet shall be free of all visible dirt, grime, soil, removable spots and stains, and odors. Inspect the carpet, prior to cleaning, and advise the COR in writing, of any conditions that prevent carpet from being satisfactorily cleaned. Annual dormitory carpet cleaning shall be scheduled with the dorm manager to assure access to all rooms. Government owned furniture (maximum of 100 lbs. per object) shall be moved prior to cleaning and shall be set back in original location upon completion.

1.9.7. Ice Machine Inspection and Cleaning Schedule (Active Only). The Contractor shall inspect, repair and clean ice machines located in buildings that are UH and CQ Dormitories in Active status quarterly. Water and air filters shall be changed during inspection. All ice machines equipped with a waste water pump shall also be cleaned during the inspection.

1.9.8. Chiller, Chilled Water Pumps, Heat pumps, Air Conditioning Units, Air Handler Units & Control Systems (Active and Warm). Air handler units and their control systems located in UH and CQ Dormitories shall be inspected, repaired and have filters changed on a monthly basis. Air conditioning units on CQ houses shall be inspected, repaired, and have the filters changed on a quarterly basis.

1.9.9. HVAC Controls (Active and Warm). The Contractor shall inspect, maintain, connect, repair, backup the database, and adjust field mounted and panel mounted HVAC control devices, to include but not limited to, the As Built Sequence of Operation strategies and set points of the Direct Digital Control (DDC) device points located in software associated with the Air Handlers (AHU), Make-Up Air Systems (MAU), and Variable Air Volume Boxes (VAV) for space temperature and ventilation control. The contractor shall maintain the hardwire communications path between all devices associated with the DDC network, network controller and Ethernet connectivity.

1.9.9.1. Energy Management Center. The Contractor is responsible for coordination and notification of all scheduled DDC system outages and unscheduled outages per occurrence with 36 CES/Energy Management at 671-366-2530.

1.9.10. Fire Protection Systems (Active and Warm). The Contractor shall perform annual maintenance on fire protection systems, fire alarm systems, fire sprinkler systems, and fire pumps to ensure safe, reliable, uninterrupted fire protection service. The contractor shall ensure technicians are qualified and certified to work on the fire protection systems.

1.9.11. Water Softeners (Active Only). The Contractor shall maintain all water softeners to ensure proper operation, to minimize breakdowns and to maximize useful life. The Contractor shall develop and implement a program to inspect, clean, provide salt, and fill salt containers used for operation of all water softeners. Maintenance is performed in accordance with Contractor’s PM program and work schedule on a weekly basis.

1.9.12. Exhaust Hoods and Ducts (Active Only). The Contractor shall service UH and CQ facility exhaust hoods and ducts and associated equipment to ensure they are clean and sanitary. Work shall include the hoods, plenums, fans, fan housing, grease removal devices, weatherproof covers and the full length of ventilating ducts. Maintenance is performed in accordance with Contractor’s PM program and work schedule on a semi-annual basis.

1.9.13. Pest Control (Active Only). The contractor shall provide recurring Pest Control on a monthly basis. Pest Control shall be accomplished IAW PWS paragraph 1.11.

1.9.14. Documentation and Records (Active and Warm). All written documentation, records, schedules, data, reports, etc., as described in this PWS that are the responsibility of the Contractor, are the property of the Government, and shall remain so even upon termination of this contract. The Contractor shall keep these items current at all times. The Contractor shall turn over all documentation and records to the Government upon completion of the contract.

Documentation and records shall be available at all times for audit and review by authorized Government personnel. Including, but not limited to, the CO, COR, Government auditors, Government IG, and higher Air Force Headquarters.

1.9.14.1. Records (Active and Warm). The Contractor shall create, maintain, and dispose of only those Government required records specifically cited in this PWS. If requested by the Government, the Contractor shall provide the original record or an electronic copy of any such record within two (2) workdays of receipt of the request.

1.9.14.2. Maintain facility jacket files (Active and Warm). A facility jacket folder for each dormitory building/dorm room shall contain each completed work task and for all work accomplished on a dormitory facility/room as well as all warranty information. Facility jacket files and their contents shall be correct, current and remain the property of the United States Government. Files shall be made available to the COR upon request.

1.10. Utilities.

1.10.1. Power/Utility Outages. Contractor shall contact 36 CES, Customer Service at 366- 2916/17/18 to apply for any service interruption. Utility outage requests shall be submitted at least thirty (30) calendar days before any outage and coordinated with CO, affected tenants, and customers. Additionally, electrical outages that require high voltage isolation shall be coordinated with the current high voltage contractor and any fee for their service shall be the responsibility of the contractor.

1.10.2. Electrical. The Contractor shall maintain and repair the electrical systems in facilities including, but not limited to, the main distribution panels, the main circuit breaker on the outside of the facility and Government-owned meters. Repair or replacement of electrical components shall be made in such a manner as to assure a safe and reliable electrical system.

All replacement materials and components shall be listed or approved by Underwriters Laboratories (UL). All work shall conform to the requirements of the National Electrical Code (NEC). Exterior electrical work beyond the secondary bushings on the transformer is not a part of this contract. Hand digging may be required in areas where heavy equipment cannot gain access to the work area. The Contractor shall make all necessary repairs, to all Government property within 14 working days after completion of the utility repairs.

1.10.3. Sewer and Water lines. Sewer and water lines shall be serviced and repaired up to the main. This shall include all laterals, service lines and main connections. Sewer lines shall be freed from stoppages to the main. Damaged sewer/water, laterals/service lines shall be replaced with PVC pipes. The Contractor shall immediately notify the COR of any utility beyond the DSW limits. The sewer and water mains are the responsibility of the Government.

1.10.3.1. Insulated Pipes. The Contractor is hereby given notice that Asbestos Containing Material (ACM) may have been used to wrap and insulate pipes. Thermal System Insulation (TSI) containing ACM may be exposed when repairing water lines in the dormitories. When encountering any insulated pipes all insulation should be treated as Presumed Asbestos Containing Material (PACM) unless tested and found to be asbestos free. Any disturbances of Asbestos Containing Material (ACM) or Presumed ACM (PACM) shall be conducted in accordance with 29 CFR 1926.1101 (for renovations), or 29 CFR 1910.1001 (for maintenance or repairs) as may be applicable. See Asbestos Section 4.13 for further information regarding asbestos environmental requirements.

1.10.3.2. Miscellaneous Asbestos Debris. The Contractor is hereby given notice that miscellaneous asbestos debris from TSI (see 4.13.2.) and other sources may be encountered in wall or ceiling cavities, crawl spaces, or chase ways. Any fibrous materials encountered in these areas shall be treated as friable PACM unless tested and found to be asbestos free.

Any disturbance of ACM or PACM shall comply with all applicable sections of 29 CFR

1926.1101 for renovations or 29 CFR1910.1001 for maintenance or repairs.

1.10.4. Underground Utility Clearances. The Contractor shall assist base personnel to locate all existing utility lines in the field before starting excavation of any kind. The Contractor shall submit an AF Form 103, Base Civil Engineer Work Clearance Request. The Contractor shall furnish, place and maintain barricades.

1.11. Pest Control.

1.11.1. Services. The Contractor shall provide pest control services to prevent and control unwanted medical arthropod and vertebrate pests, including but not limited to cockroaches, termites, ants, fleas, silverfish, stored product pests, mosquitoes, mice, rats, bats, feral dogs and cats and other vertebrates, bees, wasps, pigeons, and nuisance birds.

1.11.2. Integrated Pest Management Plan (IPMP). The Contractor shall perform pest control services in conformance with the IPMP to prevent and control the following pests:

cockroaches, termites, bees, wasps, ants, fleas, silverfish, stored product pests, mosquitoes, bedbugs, mice, rats, bats, feral dogs and cats, other nuisance mammals, pigeons and other nuisance birds.

1.11.3. Licensing and permit. The Contractor shall possess a business license to provide pest management in Guam as well as all other permits required by Federal, Territory, and local laws and regulations. A copy of any applicable permit shall be provided prior to award.

1.11.4. Vehicles. Vehicles used to transport pesticides shall be equipped with a fire extinguisher, a spill containment kit capable of containing any potential pesticide spill, an emergency eye wash station, at least two gallons of emergency wash water for personal decontamination, and a first aid kit. All pesticides carried on vehicles shall be stored in a locked compartment separate from the cab of the vehicle. Vehicles shall not be left unattended at any time unless properly locked and secured. Pest control vehicles shall be marked with the owner's or Contractor's name clearly identified as a pest control vehicle per territory regulations. Each vehicle shall display applicable territory or federal department of transportation or agency placard and other identification markings as required by Federal, territory, or local regulations. All vehicles shall be maintained with a clean and orderly appearance, free from pesticide residues or grime buildup. Vehicles shall not be cleaned, washed, or rinsed on Government property.

1.11.5. Equipment. All pesticide dispersal equipment, including bait stations and trays, shall be clearly and plainly marked with "DANGER"..."PESTICIDES", or as required by applicable regulations.

1.11.6. Pesticides. The contractor shall provide a list of pesticide to the Installation Pest Management Coordinator (IPMC) for approval before use. All pesticides must be used in accordance with Federal and local laws, installation regulations, and any requirements identified in Appendix D. All pesticides used by the Contractor in the US shall be registered with the EPA and applicable territory lead agency for the use intended.

1.12. Interior.

1.12.1. Walls and Ceilings. The Contractor shall repair or replace damaged and deteriorated walls, ceilings, and related trim. Removal and replacement of damaged drywall or plaster walls is the Contractor’s responsibility. If termite damage is found during the course of repairs, it shall be reported to the dorm/CQ manager and COR prior to work being completed.

All newly installed surfaces shall receive all preparation and priming required before painting. Normal minor repairs (i.e., nail holes, furniture scraps etc.) required before painting shall be considered normal maintenance. Damaged and deteriorated walls, ceilings, and related trim (i.e., water damage, wear and tear, etc.) shall be repaired or replaced to provide a safe, attractive interior, free of defects. When termite damage is found during the course of repairs, it shall be reported to the dorm/CQ manager and COR. All newly installed surfaces shall receive all preparation and priming required before painting.

1.12.2. Flooring. The Contractor shall repair or replace damaged, stained, cracked or deteriorated flooring to provide a uniform, aesthetic surface. See paragraph 4.13 for asbestos containing material precautions.

1.12.3. Window Treatments.

1.12.3.1. Traverse Rods. The Contractor shall restore sagging or nonfunctioning rods to an operable condition. If beyond repair, rods shall be replaced. Rods shall be level and parallel with the floor and match existing quality and workmanship.

1.12.3.2. Mini-Blinds. The Contractor shall restore mini-blinds to an operable condition. If beyond repair, mini-blinds shall be replaced with a like or better quality.

1.12.4. Carpet. The Contractor shall provide removal, disposal and repair of carpet within the dormitory facilities. All required measurements shall be the responsibility of the Contractor.

Units needing carpet replacement shall be identified to COR. No replacement of carpet shall be performed without approval of COR or CO.

1.12.5. Bathroom Accessories. The Contractor shall secure all loose bathroom accessories and fixtures. Damaged, stained, deteriorated, or missing items shall be replaced. If the existing tile cannot be matched, Contractor shall replace with tile approved by the COR in writing.

Any corroded metal components shall be replaced with new.

1.12.6. Medicine Cabinets and Mirrors. The Contractor shall replace cracked, damaged or broken mirrors. Missing or damaged shelves and cabinets that are damaged or rusted beyond repair shall be replaced.

1.12.7. Caulking. The Contractor shall completely remove damaged, stained or deteriorated caulking and replace with a silicon base sealant. The sealant shall be applied according to the manufacturer’s recommendations. Sealing materials which are marked or stained and cannot otherwise be cleaned shall be replaced.

1.12.8. Countertops. The Contractor shall repair or replace damaged, stained or deteriorated countertops. Countertops and back/side splashes shall be repaired, when possible, to provide a serviceable watertight surface with uniform appearance. Damaged countertops that cannot be repaired to the point that the countertop is uniform shall be completely replaced. All countertops must match; when replacement of one section means this cannot be done, then all countertops must be replaced as one unit.

1.12.9. Cabinets and Vanities. The Contractor shall repair or replace missing, damaged, stained or deteriorated doors, drawers and related hardware. Cabinet finishes shall be restored.

1.12.10. Smoke Detectors. The Contractor shall repair or replace inoperative smoke detectors to ensure smoke detectors are operational at all times. During COM, check the smoke detector in the dorm room to see if operational, replace as required. In units with battery back-up, the Contractor shall provide and install a new battery at the time COM work is accomplished.

When repairing or replacing a unit hard-wired to the Fire Alarm Panel, the Fire Dept/671- 366-5284, shall be notified in advance so that the alarm panel may be shut down to facilitate repairs and reactivated once repairs have been completed. Repairs to the alarm panel itself are the responsibility of the Government.

1.12.11. Plumbing Systems. The Contractor shall maintain plumbing system and associated components per applicable sections of the Uniform Plumbing Code (UPC).

1.12.12. Shower Stalls and Bathtubs. The Contractor shall refinish chipped, scratched, worn, stained or damaged shower enclosures and bathtubs using manufacturer’s recommendations.

1.12.13. Heating, Ventilation, Air Conditioning Systems and Associated Direct Digital Controls (DDC). Contractor shall perform maintenance and repair on these systems in each room/facility. The Contractor shall accomplish maintenance to provide a safe, economical and operable system. The system shall be maintained to the standards specified by the codes referenced. Air conditioning systems, to include control systems, shall provide room air temperatures consistent with Government energy conservation guidelines. During COM and preventive maintenance, the Contractor shall thoroughly inspect, clean and maintain all components of the systems and change filters.

1.12.14. Other Installed Equipment. The Contractor shall inspect, clean, maintain, and repair all other installed equipment for each unit as required. Items in this category include, but are not limited to, central (6-intake) bathroom exhaust fans, kitchen range exhaust fans, ceiling fans, and attic fans.

1.12.15. Dryer Vents. The Contractor shall inspect, repair and/or replace broken vent lines, vent screens and clean dryer vent pipes from dryer connection to the building exterior, removing dirt, lint and debris.

1.12.16. Ceiling Fans. The Contractor shall repair/replace inoperative ceiling fans. All ceiling fans shall include a light kit.

1.13. Exteriors.

All facility exteriors and courtyards shall be kept in a safe and operable condition. The Contractor shall perform the following tasks as required and when requested by the COR:

1.13.1. Exterior Water, Sewer and Electrical Components. The Contractor shall service, maintain, repair and replace exterior water, sewer and electrical lines as specified in paragraph 1.10.3.

1.13.2. Hose Bibs. The Contractor shall repair or replace hose bibs to ensure proper function and code compliance.

1.13.3. Exterior Walls. The Contractor shall restore damaged or deteriorated wall areas to a serviceable and weather-tight condition. Repairs shall match the undamaged portion of the walls in material, color, size, and texture. This item includes the following:

1.13.3.1. Joints. Joints in exterior walls shall be sealed.

1.13.3.2. Exterior Trim. Damaged, deteriorated or missing trim shall be replaced with new material of a design to match existing trim.

1.13.4. Stairs and Handrail Components. The Contractor shall maintain stairs and handrail components, as requested by dorm/CQ manager or COR.

1.13.5. Gutters and Downspouts. The Contractor shall maintain gutters and downspouts in a condition to carry water away from the building to prevent erosion or damage. After cleaning the gutters and downspouts, there shall be no leaves, straw, limbs, twigs, debris, and loose foreign matter in the gutters or downspouts. Damaged or deteriorated gutters or downspouts shall be sectioned and replaced with material matching the existing material. When the entire gutter and downspout section is beyond repair, replace gutter and downspout with continuous length gutters and downspouts.

1.13.6. Roofing and Accessories. The Contractor shall maintain roofs to preserve a weather tight seal. Annual inspection by the Contractor shall include investigation of leaks, general condition, structural members, and all items that penetrate the membrane whether from above or below. Damaged or deteriorated components shall be returned to a weather tight condition.

Should this inspection reveal damage caused by wood-destroying insects, the Contractor shall report these circumstances to the COR. The Contractor shall accomplish maintenance work on a continuing basis that shall preserve the watertight integrity of the roof.

1.13.6.1. Roof Flashing. The Contractor shall repair flashing to form an effective water seal.

1.13.7. Balconies, Front or Rear Sidewalks, Gazebos and Exterior Storage Structures. The Contractor shall repair or replace damaged, missing, defective, or badly deteriorated portions of exterior steps, landings, railings, sidewalks (except public sidewalks running parallel to streets), gazebos and exterior storage facilities to a safe and usable condition. Loose items, shall be secured. Damaged or deteriorated exterior floors and walls shall be repaired and secured. The Contractor shall replace any damaged concrete sidewalks.

1.13.8. Dorm Room Numbers. The Contractor shall replace missing, deteriorated, or damaged dormitory building or room numbers, matching the size, color and style of existing building or room numbers.

1.13.9. Splash Blocks. Broken or missing splash blocks shall be replaced and set to drain water away from the foundation.

1.14. Painting.

1.14.1. Requirements. Work to be performed includes the painting of interiors and exteriors of facilities, to include complete surface preparation and all necessary materials. Interior and exterior painting shall result in a clean, smooth, opaque, “freshly painted” appearance. Off-white paint shall be used on interiors. When the Government elects to have the Contractor perform major interior painting, it shall be performed in conjunction with change of occupancy maintenance unless otherwise requested by the COR. Minor painting/touch up includes interior and exterior painting of all repaired items requiring finish painting and spot painting. Painting or staining of 200 Sq. Ft. or less associated with one (1) work task, is considered normal maintenance. All surfaces shall match adjacent surfaces in finish and color. Exterior items shall be painted to match existing colors. Contractor furnished paints shall be in sealed containers that plainly show the designated name, formula or specifications number, batch number, color, date of manufacturer, manufacturer’s directions, and name of manufacturer. All Contractor furnished paint shall be subject to approval by the Government.

The Contractor shall not store paint, other material, or equipment, in or around work areas overnight.

1.14.2. Moving of Appliances and Personal Property. The Contractor shall disconnect and move all items, both private and Government-owned, away from painting areas and relocate them to original location after the painting is completed. Occupants are responsible for emptying closets and cabinets for areas to be painted.

1.14.3. Walls and Ceilings. All areas where the surface is damaged or deteriorated shall be repaired and match existing finish.

1.14.4. Lead Paint. The Contractor is hereby given notice that all painted surfaces, both interior and exterior, in the facilities are assumed to be lead containing unless full depth bulk sampling of painted surfaces performed by the Contractor proves otherwise. When disturbing any painted surface which has not been tested and found to be lead free, all requirements of 29 CFR 1926.62 and OSHA are applicable.

2. SERVICE DELIVERY SUMMARY

Performance Objectives

PWS

Paragraph Performance Thresholds

(SS-1) Work Priority 1: Emergency Work.

The contractor shall perform Work Priority 1, Emergency Work

1.2.1.1

98 % Completed within the timelines listed in paragraph 1.2.1.1 and level of workmanship IAW paragraph 1.3

(SS-2) Work Priority 2A: Preventive Maintenance. The contractor shall perform Work Priority 2A, Preventative Maintenance (PM) work.

1.2.1.2 95 % Completed IAW PM schedule, paragraph 1.9 and workmanship IAW paragraph 1.3

(SS-3) Work Priority 3A (High). The contractor shall perform Scheduled Sustainment Work/Corrective Maintenance 3A work.

1.2.1.3

95 % Completed within the timelines listed in paragraph 1.2.1.3 and level of workmanship IAW paragraph 1.3

(SS-4) Work Priority 3B (Med) and 3C (Low). The contractor shall perform Scheduled Sustainment Work/Corrective Maintenance, 3B (Med) and 3C (Low) work.

1.2.1.4

70 % Completed within the timelines listed in paragraph 1.2.1.4 and level of workmanship IAW paragraph 1.3

(SS-5) Deliverables.

Appendix A 95 % Accuracy and Timeliness No more than 1 late report per quarter

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. Utilities.

Reasonable quantities of water and electricity will be available to the contractor without charge.

Any temporary lines and connections shall be made through existing outlets, and shall be maintained and removed by the contractor at his expense and in a manner satisfactory to the COR.

3.2. Office Space.

The contractor shall be provided Office space on the second floor of building 25007 to perform administrative functions related to this contract.

3.3. Telephone Services.

A government telephone line is available in building 25007 office space.

3.4. Parking.

Parking is available for both personal and service vehicles.

4. GENERAL INFORMATION.

4.1. Hours of Operation.

4.1.1. Normal Duty Hours. The Contractor shall perform work required under this contract during the hours specified. Normal duty hours are 7:30 a.m. to 4:30 p.m., Monday through

Friday. COM shall be accomplished at any time, including weekends and holidays, except between the hours of 9:00 p.m. and 7:30 a.m. Returning COMs rooms back to the government shall be restricted to the hours of 7:30 a.m. to 4:30 p.m., Monday through Friday, excluding Government holidays. The Contractor shall acquire approval of the CO to work extended hours to ensure timely completion of work at no additional cost to the Government.

4.1.2. Federal Holidays. The Contractor is not required to provide service (except where otherwise specified in this contract, i.e. emergencies) on New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

4.1.3. Emergency Service Calls. Emergency maintenance service call work shall be performed on a 24 hour a day, seven day a week, 365 days a year basis. After normal business hours, personnel shall be available to respond, within the timeframe specified in paragraph 1.2, to emergencies called in by the dormitory manager, COR, or other authorized government representatives (i.e. Dorm Chief, First Sergeants, etc.). The Contractor shall have a representative on standby duty at all times who is capable of responding and performing all required service calls. In an emergency, the Contractor may enter an unattended occupied dormitory room when accompanied by the dorm manager, COR or authorized representative.

4.2. Key Control

The Contractor shall establish, document and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control, which shall be included in the quality control plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. Semi-annually, review keys issued to employees to ensure keys are still needed and secure.

4.2.1. Lost Keys. Upon becoming aware that a key is missing or has been duplicated, the Contractor shall report the occurrences of the lost or duplicated key to the COR and the CO.

In the event keys are lost or duplicated, the Contractor shall be required, per the CO, to re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks & keys for that system, shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

4.2.2. Access to Government Facilities. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by the Contractor’s employees to permit entrance by persons other than coworkers or sub-contractors engaged in the performance of assigned work in those areas. The Contractor shall secure all buildings and facilities entered during non-duty hours and shall secure all building and facilities under the Contractor’s cognizance at the end of each work day or shift period.

4.3. Quality Control.

4.3.1. Contractor shall develop and maintain a quality control program (QCP) to ensure inspections, maintenance, and repair services are performed IAW publications listed in this PWS. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in Paragraph 2, Service Delivery Summary. The QCP shall demonstrate how the Contractor ensures quality performance during the contract period of performance.

The Contractor shall maintain the QCP throughout the period of performance of the contract.

The CO will be provided updates to the QCP as they occur during the period of performance.

The QCP shall identify the procedures in writing for inspections, individual responsible, PI & PM program, and the location of all inspection records and key control logs which shall always be available to the government upon request. The QCP shall have the inspection forms and records which shall be used for the service. The Contractor shall identify to the CO/COR the responsible quality control inspector to notify in case of customer complaints.

4.4. Quality Assurance.

The government will evaluate the contractor’s performance to ensure services meet contract requirements When a performance threshold has not been met or contractor performance has not been accomplished, Contracting Officer’s Representative (COR) will initiate and provide the Contracting Officer (CO) a corrective action report (CAR) for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

4.5. Security Requirements.

The Contractor shall comply with all Federal, territory, and local security statutes, regulations, and requirements. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the CO when required to enter a Government site. The Contractor shall ensure that all security and entrance clearances are obtained.

4.5.1. Controlled Unclassified Information.