Attachment_4_-_Past_Performance_Questionnaire.pdf

FA5215-16-Q-0001 Attachment 4

ATTACHMENT 4

FA5215-16-Q-0001

PAST/PRESENT PERFORMANCE QUESTIONNAIRE (PPQ)

REVISED ON 09 Nov 2015

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 2.101 & 3.104

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor:________________________________________________________________________

B. Contractor Cage Code: _________________________________

C. Contract number: ______________________________________

D. Contract type: ______________________________

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance: _________________________________________________________

G. Initial contract cost: $____________________________

H. Current/final contract cost: $_______________________________

I. Reasons for differences between initial contract cost and final contract costs:

J. Description of service provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name: __________________________________________________________

B. Customer or agency description (if applicable): __________________________________________

C. Geographic description of services under this contract, i.e. local, nationwide, worldwide, other

Commands:

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator's name: __________________________________________________________________

B. Evaluator's title: ___________________________________________________________________

C. Evaluator's phone/fax number: ________________________________________________________

Length of time (number of years/months) evaluator worked on subject contract: ____________________

SECTION 4: EVALUATION

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

PERFORMANCE RATING

EXCEPTIONAL (E) - During the entire period, the contractor met and exceeded many of the requirements of the contract and consistently performed at a superior level. Performance was accomplished with very few minor problems, and the contractor took immediate and effective corrective actions for those problems that did occur.

VERY GOOD (VG) - During the entire period, the contractor met and exceeded some of the requirements of the contract and consistently performed very well. Performance was accomplished with some minor problems, and the contractor took timely and effective corrective action for those problems that did occur.

SATISFACTORY (S) - During the entire period, the contractor met the requirements of the contract and consistently performed at an acceptable level. Performance was accomplished with some problems, and the contractor took effective corrective action for those problems that did occur.

MARGINAL (M) – During the entire period, the contractor did not always meet some of the requirements of the contract and intervention was required to continue performance. There were instances where performance was at a less than acceptable level; performance was accomplished with some problems and some corrective actions appear only marginally effective or were not fully implemented.

UNSATISFACTORY(US) – During the entire period, the contractor did not meet the requirements of the contract and performance was at an unacceptable level. There were a number of serious problems that required extensive oversight and involvement, and corrective actions were either ineffective or non-existent.

NOT APPLICABLE (N/A) - Unable to provide a rating. Contract did not include performance for this aspect, or information was not available. Do not know.

Technical Performance E V S M US N/A

T1 How well did the contractor meet your technical support requirements

(system and equipment setup, equipment and software support, production, breakdown, and maintenance requirements) to support your educational and/or events? Did they identify, trouble-shoot and quantify the technical solutions needed to ensure your educational/event information was visibility, sustained and effectively communicated or produced?

T2 How well did the contractor setup, maintain and operate your visual information systems (such as projectors, video routers/switches, audio systems, etc.) to meet schedules with the presentation quality specified?

Did they work with your event leads/coordinators to ensure the event and its messaging was effectively produced and smoothly conducted? Did their operations meet allowed costs of operation?

T3 How well did the contractor manage your multimedia materials (such as video recordings, video capture and editing, multimedia publications, etc.) to meet schedules and the production quality specified? Did they partner effectively with your business units to ensure the multimedia materials were effectively and credibly developed and coordinated?

T4 How well did the contractor demonstrate artistic knowledge and skill to meet your requirements for graphical information for presenting your event in an effective and insightful way with the presentation quality specified (Graphical product used could be items such as original artwork, charts, graphics, posters, brochures, lettering, book covers, publications, etc.)? Did they work with your command to ensure your visual messaging was effectively communicated and met schedules?

T5. How well did the contractor provide the desired knowledge of software and hardware to meet your needs in the administration and support of your servers, applications, network infrastructure, and their associated configuration, maintenance, and monitoring; supporting and securing of Microsoft Windows server technology, Active Directory, group policies and virtual networks & servers; configuring, securing, and optimizing networking topology, DNS, and routing?

T6. How well did the contractor meet Defense Information Systems

Agency, DoD and your command/agency requirements for security and business requirements (such as the DISA VTC Authority To Connect process)?

T7. How well did the contractor provide computer user Help Desk support in support of your training curriculum? Did they set up appropriate classroom IT or telecommunications environments; meet organization’s training requirements and provide the proper assistance in a timely manner, meeting schedules and priorities required of your command/agency; deploy digital technologies and assist users in the proper use of these assets; patiently answer questions and give training;

keep up-to-date on the latest trends in learning technologies, operations and users requests to ensure proper trouble-shooting resolutions?

T8. How well did the contractor meet your requirements for ensuring the visual information services supporting your courses, presentations and publications met your requirements for establishing or maintaining relationships with senior executives, leaders and other commands and organizations?

Program Management E V S M US N/A

P1. How effective was overall project management with regard to

Transition In/Out Plans?

P2. How effective was the contractor at developing strategic guidance, development and configuration management/action plan?

P3. How well did the contractor develop staffing plans with the required job qualifications to include training, certifications, experience and personal security clearances up to SECRET?

Transition/phase-in E V S M US N/A

T1. How smoothly did the contractor transition resources and personnel?

T2. How effective was the contractor in maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts?

Employee Retention/Attraction E V S M US N/A

E1. How effectively was the contractor able to hire/apply a qualified workforce to this effort?

E2. How effectively was the contractor able to retain a qualified workforce on this effort?

E3. How effective was employee compensation towards quality of work?

2. Please discuss each and every response for which you indicated B/E (Blue/Exceptional), Y/M

(Yellow/Marginal) or R/U (Red/Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

3. Government Contracts Only: Was this contract partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___

No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

SECTION 5: NARRATIVE SUMMARY

Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

OVERALL RATING E V S M US N/A

Based on the above, what is your overall assessment of the contractor’s past performance? And why (please provide below)?

Please provide any additional comments concerning this contractor’s overall performance, as desired.

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

th

Specialized Contracting Squadron

Attn: Ryan Truong and Amy Burke

766 SCONS/PKZ

90 G Street

JBPH-H, HI 96853-5230

or

Email: Ryan Truong, ryan.truong.1@us.af.mil

Amy Burke, amy.burke.2@us.af.mil mailto:ryan.truong.1@us.af.mil mailto:amy.burke.2@us.af.mil