FA500025Q0034 - Questions and Answers 17 Jul 25.pdf

Questions and Answers for FA500025Q0034 24/7 Access and Surveillance Maintenance Services, JBER Fitness 17 July 2025

Q1) Could you please confirm if the site visit is mandatory for the contract mentioned above?

Attendance to the site visit is not a requirement to provide a quote.

Q2) Could the government provide Warranty and Serial Number information for all hard-ware (Network Switches, Servers, UPS’s and any hardware related to this project)?

Warranties for all original equipment is likely expired or expiring in the next month.

Original hardware in B9510/B690 was installed 7 years ago and 3 years ago in B7309.

Some of the newer hardware items that have been replaced under the previous maintenance contract are still under warranty – mostly cameras. Here is a list of serial numbers for some of the equipment items as requested:

B9510:

Exacq Vision Server – S/N:ER1743037395 Exacq Vision Client Computer – Service Tag: 31FVTQ2/Service Code:

6617492282 Exacq Vision Brief Cam Processing Comp – Service Tag:4TSQCP2/Service Code:

10508907206 Gallagher Controller: S/N:1946309016 Gallagher Enrollment Computer: Service Tag:J175FZ3/Service Code:

41431341855 Switch: S/N: CN70K3Q21K Part:JL385-60001 Switch: S/N: CN70K3Q1JY Part:JL385-60001 Switch: S/N: CN70K3Q1LO Part:JL385-60001 UPS Not all inclusive - S/N: AS1814163260 P/N: SMX2200RMLV2U o S/N:7A1812L21755/7A1812L21685/7A1812L21687/AS1814163258 | P/N:

SMX120RMBP2U

B690:

Exacq Vision Server – S/N:ER14743037396 Exacq Vision Client Computer – Service Tag: 31FVTQ2/Service Code:

6617492282 Exacq Vision Brief Cam Processing Comp – Service Tag:4TSQCP2/Service Code:

10508907206 Switch: S/N: CN70K3Q199 Part:JL385-60001 Switch: S/N: CN15KPG00F Part:JL684-60001 Switch: S/N: CN70K3Q1GX Part:JL385-60001 Switch: S/N: CN70K3Q1G5 Part:JL385-60001

B7309:

Exacq Vision Server – S/N:ER2106021765 Gallagher Controller: S/N:1946309015 Gallagher Enrollment Computer: Service Tag:11MDNK3/Service Code:

2274837123 Switch: S/N: GE26721080024 Part:AW-GEV-267A-370 Switch: S/N: GE26721080022 Part:AW-GEV-267A-370 Switch: S/N: GE26721080023 Part:AW-GEV-267A-370

Q3) Could the government provide current software expiration dates on any associated licenses in respect to the equipment and software identified in the solicitation?

No-known software expiration dates.

B9510 & B690 – Software update subscription for EXACQ Vision is expired.

B7309 – Software update subscription is valid through 3/16/2026.

Q4) Could the government provide Floor plans with placement of cameras, card readers, admin workstations, server rooms, and network switches for each location identified in the solicitation?

Drawings from installation contracts attached, shows camera locations, switches, card readers, etc.

Attachments:

Attachment 1 – Elmendorf PFC Device Location Attachment 2 – Hangar 5 Device Location Attachment 3 – Buckner PFC Device Location

Q5) Could the government provide dates as to when the existing equipment locations were previously installed? i.e. how old is the existing equipment?

B9510 & B690 original installation was finalized on Aug 2018.

B7309 – original installation was finalized on Aug 2022.

All 3 locations have individual hardware components that have been swapped out since then, but the bulk of the systems were installed on this date.

Q6) Could the government provide a listing of current software licensing along with any software licensing that is currently past a subscription term? i.e. expired.

B9510 –

59 / 59 Cameras are licensed Server ER1743037395 is licensed Gallagher system is licensed

Software update subscription is expired.

B7309 –

52 /64 Cameras are licensed. The 360degree 4 input Digital Watchdog Cameras I think fall under 1 license even though they display in Exacq vision as 4 separate cameras. This accounts for the 12 cameras not licensed.

Server ER2106021765 is licensed Gallagher system is licensed Software update subscription is valid through Mar 2026

B690 – 85/85 Cameras are licensed Surveillance server ER14743037396 is licensed Gallagher system is licensed Software update subscription is expired.

Q7) Could the government provide a list of any defective and or inoperative equipment currently identified in the solicitation?

Elmendorf PFC – 5 inoperable cameras Hangar 5 – 0 inoperable cameras Buckner PFC - 1 inoperable cameras

Q8) Is the government aware of any replacement hardware currently in stock? If not, would the government like us to quote replacement hardware to keep in stock as part of this contract term?

No equipment was kept on location by the previous contractor. No on-site spares are required for Government use. Any spare parts on-hand would be the contractors’ responsibility to ensure they are available to meet the timelines for repair as indicated by the PWS.

Q9) Do any of the current systems in this solicitation reside on any government network or is each system on premise and segmented from any gov /mil network?

Systems are entirely standalone and segmented from commercial, gov/mil network connectivity.

Q10) Was there an incumbent maintenance contract that expired? If so, how long has the equipment and software identified in this solicitation been without a maintenance contract?

There was an incumbent on the contract (FA500022P0158) that was previously in place to provide similar maintenance. The contract was terminated in April 2025. The last regular maintenance that performed on the systems occurred approximately October 2024.

Q11) Are all cameras wired directly to the command centers?

No, the cameras are wired to communication switches located throughout the facility.

Q12) Are all cameras Power Over Ethernet(POE).

Yes, all cameras are POE.

Q13) I would like to request clarification regarding the system repair CLIN for the base year and two option years for each facility. Specifically, is the government requesting a firm-fixed price for service labor only, or for both service labor and parts on a monthly basis?

Reference - 5.5 PWS - Contractor shall provide all parts and labor throughout the period of performance to maintain full system capability.

The system repair CLINS should provide all repair parts and service labor. The repairs would be a result of any issue discovered during a preventative maintenance visit that falls outside the realm of preventative maintenance or system repairs due to reported service issues by the government. All work would need to be completed in accordance with the timelines specified in the PWS.

Q14) Will resumes or OEM training certifications be accepted as appendices outside the three-page Technical Capability Statement limit?

Resumes and OEM Training Certificates will not count against the three-page limit.

Q15) For o erors unable to attend the July 14 site visit due to EAL timing, will a secondary opportunity be o ered?

No additional site visit will be o ered at this time.

Q16) Is OEM certification required for each listed brand (Gallagher, Exacq, Illustra, etc.), or is demonstrated experience su icient where OEM programs are unavailable?

Demonstrated experience will be acceptable.

Q17) Does the Government already own software licenses for the systems, or should contractors include license procurement and maintenance in pricing?

Licenses are owned for existing equipment. If repairs are needed during contract performance that requires a replacement item to be licensed with a new license the contractor would be responsible for procurement.

Q18) Will a list of government-owned spare parts (if any) be made available to the contractor?

No spare parts are available.

Q19) Do Preventive Maintenance CLINs (e.g., 0001–0003) include all required deliverables:

software updates, labor, travel, and reporting?

Preventative maintenance CLINS should include all software updates, labor, travel, and reporting expenses.

Q20) Who is the incumbent contractor(s)?

The previous contract was terminated for cause April 2025.

Q21) What is the current total contract value?

The current(terminated) contract contained an additional area that is no longer required. Additionally, it was a Base year plus four option period Period of Performance

Total Contract value with Six Month Extension: $1,056,024.00

Q22) What is the incumbent’s contract number?

FA500022P0158

Attachments:

Attachment 1 – Elmendorf PFC Device Location Attachment 2 – Hangar 5 Device Location Attachment 3 – Buckner PFC Device Location