RC-135_E4B_PWS_Ver_2_13_Mar_2014.docx

PERFORMANCE WORK STATEMENT

RC/OC-135 AND E-4B

CONTRACT AIRCREW TRAINING

AND

COURSEWARE DEVELOPMENT

CONTRACT # FA4890-14-C-00XX

Version 2 Dated 13 Mar 14

TABLE OF CONTENTS

SECTIONS Page

Section 1 - Description of Services 3

Section 2 - Service Summary 15

Section 3 – Government-Furnished/Contractor-Furnished Property 16

Section 4 - General Information 18

Appendix 1 - Workload Estimate 34

Appendix 2 - Training Syllabus Inventory 47

Appendix 3 - List of Applicable Publications and Forms 51

Appendix 4 - Deliverables 49

Attachment 1 – Syllabus Review Report 50

Attachment 2 – Lesson Strategy Report 51

Attachment 3 – Examination Package 52

Attachment 4 – Lesson Plan 53

Attachment 5 – Lesson Presentation 54

Attachment 6 – Lesson Study Guide 56

Attachment 7 – Instructor Guide 58

Attachment 8 – Contractor's Progress, Status and Management Report 61

Attachment 9 – Contractor's Progress, Status and Management Report 63

Attachment 10 – Contractor Full-Time Equivalent Reporting…………………………………………...……64

Attachment 11 – Incorporation of Contractor’s Proposal……………………………………………..………65

SECTION 1

DESCRIPTION OF SERVICES

1.1 SCOPE OF WORK. Except for the property and services specifically stated as Government-furnished in Section 3 of this Performance Work Statement (PWS), the contractor shall furnish all personnel, equipment, tools, materials, supervision, and all other items and services that are required to perform RC/OC-135 and E-4B Contract Aircrew Training (CAT) and Courseware Development (CWD) at Offutt AFB, NE. The contract may be modified in the future to include additional crew positions, training and locations. The contractor shall perform to the standards specified in this contract. Estimated workload for CAT and CWD are specified in Appendix 1.

1.2. GOALS. The goals of RC/OC-135 and the E-4B CAT/CWD Contract are:

1.2.1. Maximize operational effectiveness and combat capability.

1.2.2. Preserve Air Force personnel and material resources.

1.3. GENERAL INFORMATION. The following sections contain those tasks required to accomplish Contract Aircrew Training and Courseware Development (CAT/CWD) in accordance with the requirements of this PWS. The specific tasks for this contract are divided into three categories: (1) Contract Aircrew Training (CAT), (2) Courseware Development (CWD) and (3) General tasks.

1.4. CONTRACT AIRCREW TRAINING (CAT). The contractor shall conduct academic and training device instruction in support of formal course syllabi, training plans, event lesson plans, and Continuation Training (CT) to formal course students and permanent party aircrew to accomplish required event objectives and specific event tasks. Academic instruction shall be accomplished during the hours of operation as specified in Section 4 paragraph 4.3.1. Academic instruction shall include platform academic instruction, remedial training, and monitoring of computer-based and self-paced instruction periods. Likewise, the training devices (to include any OFT, CPT, PTT, etc.) shall be used during the hours of operation as specified in Section 4 paragraph 4.3.2. In addition to the specific tasks outlined below, instructor duties shall consist of revision and development of student training lesson plans as syllabus or aircraft procedures change due to mission/event or safety requirements. This includes providing Air Force or contract maintenance personnel with event data to transform training device events into software format for entry in the training device. The required mix of dual-qualified (academic and training device instructors) contract personnel will be left to the discretion of the contractor. Refer to Appendix 1 for workload estimates applicable to CAT.

1.4.1. Standard of Performance for Instructors. The standards of performance for instructors shall be equivalent to completion standards of the applicable Instructor Upgrade Training Course and the Academic Instructor Course (AIC). The contractor shall provide academic and training device instruction to allow students to achieve the learning objectives associated with applicable syllabi or training plans. In general, accomplishment of learning objectives shall be evaluated by written tests, training device events, and in-flight instruction. Deficiencies in student academic objective achievement identified by test trend analysis shall be presented at the Curriculum Reviews (refer to Section 1, paragraph 1.5.3). The contractor shall provide measures to correct identified trends. Contract instructors shall have a working knowledge of all applicable publications listed in Appendix 3 of this PWS. Air Traffic Control service and radio calls used during academic and training device instruction shall be in accordance with the most current edition of the Federal Aviation Regulation (FAR), Handbook 7110.65 and local directives.

1.4.1.1. Academic Instruction Specific Tasks. The contractor shall perform academic instruction using lesson plans to accomplish required lesson tasks. The contractor shall perform the following tasks:

(1) Prepare classroom for instruction

(2) Issue any lesson-related student materials. This does not include individual student publications distributed by government personnel, such as, any operational T.O., AFI, AFH, and/or Wing Instruction.

(3) Perform academic instruction as required by the applicable syllabi or training plans.

(4) Monitor self-paced and computer-based instruction to provide academic instruction as required. The contractor shall be responsible for the proper use of the equipment in the Learning Center and shall report any equipment problems to the Government Training SMEs.

(5) Provide make-up instruction of academic lessons to students who have missed class or have failed an examination.

(6) Provide remedial student training: Remedial training shall be in accordance with the appropriate syllabus or training plan. Remediation shall be scheduled by the contractor and coordinated with the Government Training SME (GT/SME). Remedial training shall be scheduled to allow continued normal progression in the syllabus or training plan.

(7) Provide Instrument Refresher Course (IRC) instruction as required in Appendix 1.

(8) Coordinate and conduct aircraft preflight required to support the syllabi.

(9) Review desired learning objectives with students in preparation for examination.

(10) Administer and score examinations. The minimum passing score will be as directed by the syllabi and local directives. All examinations shall be debriefed to one hundred percent (100%).

(11) Accomplish trend analysis and evaluation as described in AFMAN 36-2234 Instructional System Development, and AFH 36-2235,Volume 8, Information For Designers Of Instructional Systems--Application to Aircrew Training. Analyze all examination results for trends toward faulty questions and deficient instruction.

(12) Develop, review, and respond to end-of-phase and end-of-course critiques of academic instruction.

(13) When required, perform as flight evaluation board or mishap (i.e., safety and/or accident) investigation board witness IAW AFI 91-204, Safety Investigations and Reports.

(14) Manage academic programs (i.e., configuration control) to comply with Air Force Manuals (AFMANs), Air Force Handbooks (AFH) and Air Force Instructions (AFIs).

(15) Maintain continuity folders for each course taught.

(16) Maintain audiovisual library, films, tapes, and lesson courseware. This includes as a minimum, posting changes, maintaining the master lesson courseware (contractor produced courseware only) for all syllabus required lessons (including Air Force taught lessons).

(17) Manage academic equipment (i.e., projectors, televisions, computer learning stations, etc.). If applicable, this includes uploading of Computer-Based Training (CBT).

(18) Maintain reference material used in support of academic courseware. This includes any T.O., reference notes, publications, IRC material and publications, etc.

1.4.1.2. Training Device Instruction Specific Tasks. The contractor shall perform training device missions/events using event lesson plans to accomplish required event tasks. The contractor shall perform the following tasks:

(1) Review each applicable student's grade book prior to brief.

(2) Prepare students to perform the scheduled event.

(3) In accordance with the approved pre-briefing guide, conduct a thorough event pre-brief for all training device events. All syllabus required items shall be covered.

(4) Address 100% of all required items in the briefing guide within the allotted briefing time period.

(5) Accomplish 100% of the specified event tasks during the training device period, unless lack of student progress or maintenance problems will not allow completion. Non-effective training device events will be rescheduled. The Government Training SME may approve training material designated work-a-rounds due to training device non-availability.

(6) Instruct students in such a manner that with normal student progression the end-of-course level of proficiency will be met.

(7) Critique students verbally on all errors committed during the course of the training.

(8) Instruct students in techniques and corrective procedures to help students avoid repetition of errors.

(9) In accordance with the approved debriefing guide, conduct a thorough event debrief for all training device events. All syllabus required items shall be covered.

(10) Record student performance on individual event grade sheets in accordance with ACCI 11-464, Training Records and Performance Evaluation in Formal Flying Training Programs. End-of-course minimum standards are listed in the applicable formal course syllabi. Tasks that are not accomplished shall be annotated on the student's "not accomplished" task logs.

(11) Develop, review, and respond to end-of-phase and end-of-course critiques of training device instruction.

1.4.2. Training Workload Management Plan. The contractor shall develop and submit a plan that outlines its management approaches, methods, innovations and policies for ensuring all required aircrews will be trained in accordance with this PWS. This plan shall include workload analysis and long range planning, as well as proposed scheduling procedures. The plan shall be submitted with the offeror’s proposal in response to this solicitation.

1.5. COURSEWARE DEVELOPMENT (CWD). Contractor personnel shall produce, review and revise courseware to support academic and training device instruction, and flight phases of the training system covered under this contract. The contractor shall develop all courseware using the current, updated model of ISD as defined in AFMAN 36-2234 and AFH 36-2235V8. Courseware materials will support formal course programs and CT programs, and may be used for resident and non-resident training. Courseware materials are affected by aircraft hardware, software, tactics, local course rules, flight information publications, and safety publications. The contractor shall provide the required number of Subject Matter Experts (SMEs) for CWD.

1.5.1. Existing Courseware. Existing courseware will be transferred to the contractor in its current condition. During solicitation, all interested parties will have a chance to view existing courseware at a date and time specified by the Contracting Officer. On a non-interference basis, courseware will be made available to the contractor during the phase-in period.

1.5.2. Courseware Materials. The contractor shall develop and produce the courseware materials described in Appendix 4, Deliverables. (NOTE: Refer to Appendix 1 for workload estimates applicable to CWD):

1.5.2.1. Courseware Development Specific Tasks. The contractor shall perform the following:

(1) Analyze, develop, review and revise all scheduled courseware and related materials.

(2) Analyze test items and cumulative data for trends (as defined in AFMAN 36-2234 and AFH 36-2235, Volume 12, Information for Designers of Instructional Systems: ISD Automated Tools/What Works).

(3) Pursue the use of current technology, teaching tools, and techniques that are compatible with government media systems.

1.5.2.2. Courseware Review and/or Revision. Courseware materials are reviewed and/or revised on scheduled, out-of-cycle, and urgent requirements. The contractor shall review and/or revise courseware materials as stated in Appendix 1.

(1) Scheduled Review and/or Revision. Scheduled review and/or revision of existing academic and training device courseware occurs during the normal revision cycle which is approximately once every 2 years. As a best practice, fifty percent of the entire existing courseware inventory will be reviewed each year. Review of existing academic and training device courseware occurs at the 10% rate and is intended to evaluate the courseware for further revision or incorporate minor courseware changes. If revision of existing academic and training device courseware is needed, the contractor will outline that work in the Lesson Strategy Report (LSR). Once the LSR is approved by the government, the contractor will schedule and perform the follow-on revision work at the 30% rate. Revision of existing courseware will be complete when approved by the government.

(2) Out-of-Cycle Changes. These revisions are minor in nature and occur outside the normal review and/or revision cycle. The contractor shall update existing academic and training device courseware in response to formal syllabus, Technical Order (T.O.), equipment modification, or AFI changes which affect the content of the lesson. The appropriate Government SME will notify the contractor of the requirement for the change and will furnish all required event details. The revised courseware shall be completed by the contractor within 14 calendar days of notification, or completed and approved by the Government SME prior to instruction (whichever is later).

(3) Urgent Action Directive (UAD). The contractor shall develop new courseware or revise existing courseware in response to each UAD issued by HQ ACC on an as-required basis. The Government Training SME (GT/SME) will furnish all required event details. New or revised courseware shall be completed within 48 hours after notification by the GT/SME, or completed and approved by the GT/SME prior to instruction (whichever is later).

(4) Major Block, Baseline or System Changes. The contractor will develop new academic and training device courseware or revise existing academic and training device courseware in response to major block, baseline or system change to the RC/OC-135 and E-4B aircraft. The contractor is required to develop new or revise existing courseware within 60 days of receipt of required program and technical documents or in accordance with the Courseware Development Schedule (CDS) adjustments that have been agreed to by the government and the contractor. New academic and training device courseware will be developed at the 100% rate and will reflect a brand new lesson with a new lesson ID. If new academic or training device courseware will replace any existing courseware, the government will initiate a Training Improvement Proposal (TIP) to replace the old lesson with the new lesson from the applicable syllabus. Existing academic and training device courseware will be developed using the Review/Revision Process.

1.5.3. Curriculum Review Meetings. As required, curriculum review meetings shall be conducted quarterly after training services have begun and shall be on dates recommended by the contractor and approved by the GT/SME. These meetings shall be held at the place of performance in a facility designated by the GT/SME. The purpose of these meetings is to develop class schedules and to review course updates and the impact of hardware and software problems. Training problem areas, scheduling, and open training issues shall be discussed and resolved. If resolution of problem areas or training issues requires action outside the scope of this contract then the Contracting Officer must approve required actions. Minutes of these meetings shall be reduced to writing by the contractor and shall be signed by both the Chief GT/SME and the Site Manager.

1.5.4. Courseware Review Meetings. As required, courseware review meetings shall be conducted and shall be on dates recommended by the contractor and approved by the Government Courseware SME (GCW/SME). These meetings shall be held at the place of performance in a facility designated by the GCW/SME. The purpose of these meetings is to discuss revisions to the current training systems and CWD progress. Courseware problem areas and open courseware issues shall be discussed and resolved. If resolution of problem areas or training issues requires action outside the scope of this contract then the Contracting Officer must approve required actions. Minutes of these meetings shall be reduced to writing by the contractor and shall be signed by both the GCW/SME and the Site Manager.

1.5.5 Courseware Development Standards. Contractors shall build courseware training materials IAW Instructional Systems Development (ISD) guidance set forth in AFI 36-2201V1, Air Force Training Program: Training Development, Delivery, and Evaluation, and AFH 36-2235V8). Contractor shall use DoDI 1322.26 Development, Management, and Delivery of Distributed Learning as a guide for developing interactive courseware (ICW) as noted in AFH 36-2235V8. The contractor shall use the following standards and objectives to develop courseware:

1.5.5.1. Aviation Industry Computer-Based Training Committee (AICC).

1.5.5.2. Advanced Distributed Learning (ADL) Network, Sharable Courseware Object Reference Model (SCORM). Courseware interchange and run time requirements (such as SCORM) shall allow flexibility of content use and deployment of the courseware.

1.5.5.3. Employ metadata characteristics including a listing of commonly defined fields for each learning object. These fields shall adhere to an accepted set of rules. Creating, handling, and storing the data and electronically transferring the information shall use common standards of operability.

1.5.5.4. For this contract, all computer-based ICW will be produced in, or converted to, HTML and shall be developed to the standards listed in ACCI 36-2250, ACC Operations Training Development Program. All non-ICW academic courseware will be produced with PowerPoint presentations (or equivalent applications). Test packages will be delivered in a data bank form with each lesson developed.

1.5.6. All training material must be developed to run on the current Air Force Network Integration Center (AFNIC) configuration.

1.6. GENERAL TASKS:

1.6.1. Instructional Systems Development (ISD). CWD personnel shall have a working knowledge of the model of ISD commensurate with his or her level of involvement in the ISD process. CWD personnel shall also have a working knowledge of all applicable regulations, instructions, procedures, Technical Orders, and other publications.

1.6.2. Evaluation of the ISD Management Plan. The ISD Management Plan is an integral part of each offeror's proposal. As such, the Government will evaluate the ISD Management Plan of each offeror’s proposal during the Technical Evaluation according to the criteria in the solicitation.

1.6.3. Review/Modification Process and Acceptance of the ISD Management Plan. After contract award, the Chief GT/SME, the Chief GCW/SME, and the COR will review the ISD Management Plan. Not more than 30 calendar days after contract award, the Contracting Officer will notify the contractor of acceptance of, or the required modifications to, the ISD Management Plan. The contractor shall make appropriate modifications and obtain acceptance of the revised ISD Management Plan by the Contracting Officer within 14 calendar days of receipt of notification for modifications. As required, the contractor shall review and update the ISD Management Plan. The Government will have 30 calendar days to accept the updated plan or required modifications to the plan.

1.6.4. ISD Management This contractor in conjunction with proposal submittal will provide information to summarize the purpose and scope of the ISD effort and associated support effort. It shall address the program management and technical management objectives, ISD quality control methods and procedures, and the standards used to establish the organization, structure, manning, and skill levels of the program team. This section shall also describe how ISD organizational functions, responsibilities, and support requirements are implemented in the training system. Summary scheduling information and program phasing of major task breakouts shall be included. Program tasks shall be correlated with key ISD tasks or events that can be observed and verified. Lastly, this section shall summarize the total magnitude of the ISD effort for the training system in terms of the overall manning, work effort, time required, impacts, expected results, and products.

1.6.4.1 ISD Management Plan. The contractor shall develop, produce, and provide an ISD Management Plan to the Contracting Officer within 10 days of contract award. The contractor's ISD Management Plan shall describe the ISD activities to be performed during the analysis, design, development, and implementation of the training system. The principal use of this ISD Management Plan is to provide the program management agency a basis for evaluating the effectiveness of applying the ISD process over the life cycle of the training system.

1.6.4.1.1 Format and Content. The report shall be in contractor format. The report shall include the following sections:

(1) Executive Summary. This section shall summarize the purpose and scope of the ISD effort and associated support effort. It shall address the program management and technical management objectives, quality control methods and procedures, and the standards used to establish the organization, structure, manning, and skill levels of the program team. This section shall also describe how ISD organizational functions, responsibilities, and support requirements are implemented in the training system. Summary scheduling information and program phasing of major task breakouts shall be included. Program tasks shall be correlated with key ISD tasks or events that can be observed and verified. Lastly, this section shall summarize the total magnitude of the ISD effort for the training system in terms of the overall work effort, time required, impacts, expected results, and products.

(2) Technical Approach. This section shall describe the specific technical approach, methods, and procedures used to apply the ISD process to the training system (refer to AFMAN 36-2234 for guidance). This section shall describe the built-in mechanisms used to control and manage the technical requirements for the ISD process (e.g., requirements creep). This section shall also describe how ISD principles and practices are incorporated into the design and development of the training system. ISD tasks shall be correlated with the completion of deliverable products (i.e., data courseware and software). Work units shall be identified with the technical requirements of the training program.

(3) Program Management. This section shall describe how the ISD effort is managed for the total training program. Special emphasis shall be given to ISD management of the training system by functional areas of: Management, Administration, Delivery, Evaluation, and Support (refer to AFH 36-2235V8). Functional areas of the ISD process shall be grouped by ISD phases as follows: Analysis, Design, Development, Implementation and Evaluation (refer to AFH 36-2235V8).

(4) Program Constraints and Assumptions. This section shall describe constraints (i.e., limiting factors) to, and assumptions of, the ISD effort. This section shall also describe any impacts these constraints and assumptions could, or will, have on the overall training program. Lastly, this section shall describe any new or revised procedures that could affect the Managerial, Acquisition, or Technical aspects of the program as a result of applying ISD constraints and assumptions.

(5) Risk Management. This section shall describe the systematic approach used to identify and manage the risks associated with the application of the ISD process, especially the CWD effort. This section shall also include a description of the technical performance measures (i.e., metrics) used to evaluate the effectiveness of applying ISD principles and practices to the training system over its life cycle. Technical performance measures shall include criteria to measure the quantity, quality, and timeliness of performance parameters selected for surveillance of the ISD effort (e.g. development hours required per hour of computer-based instruction).

(6) Milestones. This section shall identify milestones and time phasing of each task included in the Services Summary (SS) of this contract (refer to Section 2). Special emphasis shall be given to the development, review, revision, and delivery of courseware.

(7) Organization and Staffing. This section shall describe the organizational structure that will meet the ISD requirements of the training program. The organizational elements responsible for implementing the ISD process in the training program shall also be described, along with their relationship to other supporting organizational elements (e.g., System engineering, Logistics, Test, etc.). The extent of authority delegated to each element for accomplishment of the ISD effort shall be clearly defined. Organizations participating in the management of, or contribution to, the ISD effort shall be identified and their specific roles, responsibilities, functions, and interactions shall be delineated and shall be displayed in a functional matrix.

(8) Coordination and Communication. This section shall describe the plans for ensuring effective communications among all ISD participants. The processes and procedures to be used for coordination of the ISD effort and data exchange between agencies, and within the chain of authority, shall also be described.

(9) Acquisition and Utilization of Resources. This section shall describe how resources will be acquired and utilized for accomplishment of the ISD effort over the life cycle of the training system. This section shall also identify and describe the quantities and types of resources required for the total ISD effort. Resources include manpower, personnel, equipment, materials, and facilities. Long-lead items and critical items such as those that may affect concurrence of the training system with the parent system shall also be identified in this section. Lastly, this section shall identify resource problem areas that could affect scheduling, funding, or personnel-loading and shall describe feasible solutions to these problem areas.

(10) Training of Personnel. This section shall describe the training provided to personnel to accomplish the ISD effort. Special emphasis shall be placed on a description of any required training in the specific technical approach, methods, and procedures used to apply the ISD process to the training system. This section shall also identify the quantities, types, and skills of personnel requiring ISD training. This section shall present scheduling information for ISD training and include a description of the events, periods, and duration of training. Scheduling information should be tied to, and correlated with, other significant program milestones.

(11) Other Considerations. This section shall contain any ISD considerations that are not addressed in other sections of the contractor's ISD Management Plan.

1.6.4.2. The following table reflects the required working documents and related Master Files for the different products of the ISD process. The Master Files shall be maintained as electronic files (as is applicable), hard copies, and any other media as specified in this table.

TRAINING SYSTEM MEDIA CHART

Instructor Led Academic Lesson Package

Digitized text, photos, graphics, Videotape

Art Boards, Digital References, Attachments/Handouts

ICW (CBT) Academic Lesson Package

Digitized Text, Photos, Graphics, Videotape

Art Boards, Digital References, Attachments/Handouts

ATD Lesson Package:

Administration:

Videotape:

Syllabi:

1.6.5. Academic Scheduling. The contractor shall develop, produce, and provide a definitive academic training schedule for government and contractor taught platform academic sessions and training device events. The training schedule shall be delivered to the Chief GT/SME weekly and is due by the end of the second to last (i.e., next to the last) training day of the week. The contractor shall develop the academic training schedule to closely integrate academic requirements with flying training requirements to ensure maximum training efficiency.

1.6.6. Courseware Development Schedule (CDS). The contractor shall develop, coordinate, and produce a definitive CDS that shall identify the milestones and developmental timelines of CWD that will occur during the next fiscal year. The CDS will address new academic and training device courseware and existing academic and training device courseware. The CDS will address existing courseware review/revision plans including development timelines for completion of work forecast. The CDS will also highlight key ISD milestones, tasks or events that produce deliverable data or intermediate products of the CWD process. The contractor shall provide the initial CDS to the Chief Courseware QPC no later than 45 days after contract award. For subsequent option years, the contractor shall provide the CDS to the Chief Courseware QPC annually no later than 30 calendar days prior to the beginning of each fiscal year in which it is to be effective. The Chief Courseware QPC will have 15 calendar days to notify the contractor of acceptance of, or the required modifications to, the CDS. As a minimum, quarterly CDS updates shall be provided to the government 15 calendar days before the next quarter, to update milestones, and developmental timelines and courseware revision workload adjustments for QPC approval. Preferred format is Excel Spreadsheet or Project Management.

1.6.7. Conference/Meeting Minutes. The contractor shall prepare and submit the minutes from the Curriculum Review, and Courseware Review Meetings, and any other conferences/meetings required by the terms of this contract. Conference/Meeting minutes shall include, but are not limited to, the following: Purpose and objective of the conference/meeting, location, summary of discussions, summary of decisions or agreements reached, resultant action items, and a list of attendees (by name, rank, position, or title, and activity represented). The contractor shall publish and distribute the minutes to each attendee and the appropriate Chief SME within 5 business days of the conference/meeting. In the event Performance Evaluation Meetings are requested and conducted by the Contracting Officer or the contractor, the contracting office will prepare the minutes and submit them to the contractor and appropriate government personnel.

1.6.8. Master Files. All master files are the property of the government. At the completion of this contract, the contractor shall provide the Government with the Master Files for all products developed under this contract. Requirements for the Master Files are defined in paragraph 1.6.4.2. During the term of this contract the Government may request access to completed and accepted Master File materials prior to the completion/termination of this contract. In this regard, upon request, the contractor shall provide the Government access to Master Files.

1.6.8.1 Test Bank Master File. Contractor will provide a copy of the Test Bank Master File by electronic means annually. The Test Bank will be cross-referenced to the individual lesson criterion-referenced objectives

1.6.9. Defense Instructional Technology Information System (DITIS). The contractor shall report all ICW produced to the DITIS for inclusion, or waiver of inclusion, into the DoD ICW inventory in accordance with DoDI 1322.26.

1.6.10. Operational Test and Evaluation (OT&E) Support. The contractor may be required to provide support for OT&E of training devices at the place of performance. If OT&E support is required then a negotiated modification to this contract will be accomplished.

1.6.11. Transition Plan. The contractor shall develop a Phase-In/Phase-Out-Plan. This plan shall be delivered to the CO concurrently with the contractor’s proposal. The Phase-In portion of this plan shall detail how the contractor shall meet Phase-In requirements including discussions of workload estimates, priority allocations of personnel and resources, scheduled completion dates of key events, and plans for mitigating risk factors. The initial cadre of instructors shall be certified by the Government, if required, IAW the contractor's approved training and certification plan, prior to the beginning of their training responsibilities. The incoming contractor shall interface with Government personnel in a manner that minimizes disruption of training activities during the phase-in period. Alternate plans addressing the need to train and certify new contractors if the incumbents are not retained, are also required. The Phase-Out portion of this plan shall address how the contractor shall ensure continuity of services in the event the incumbent contractor does not receive the follow-on award, including discussions of workload estimates, priority allocations of personnel and resources, scheduled completion dates of key events. The contractor shall also provide all continuity books and software user guides. The contractor shall coordinate with any offices/agencies, as required, to establish transfer of site licenses for contractor provided software that shall be retained by the Government. The plan shall also address how the incumbent contractor shall train and certify new instructors if the incumbents are not retained. The plan must also address how the contractor shall provide for a smooth/uninterrupted transition of the incumbent personnel if the incoming contractor wants to retain such personnel. Phase-In period is planned for 1 Aug 14-30 Sep 14

1.6.12. Required Reports. The Contractor shall prepare and submit reports as required by this contract. For a list of required reports, refer to Appendix 4.

1.6.13. Phase-Out Training of Contractor Instructors. The contractor will train the initial instructor cadre of the follow-on contractor when the contract is re-competed. The contractor will also provide all continuity books and software user guides. The contractor will coordinate with 338 CTS to establish transfer of site licenses for contractor provided software that will be retained by the government.

1.6.14. Academic Training Database Contractor shall be responsible for developing, implementing and maintaining an internet-based academic training database management system. The system will provide a centralized, commonly accessible, reliable means of coordinating, transmitting and storing courseware in development to include all required deliverable file types, courseware development milestones and tracking of government receipt, approval, approval with changes and/or disapproval and will support the development and publication of student schedules, attendance record keeping and grade sheets. Each user will have a centralized dashboard, based on their role(s) within the system that reflects assignments requiring their contribution and/or coordination. The system will support individual and group assigned roles and permissions based on the user(s) role(s) within the courseware development process. System security requires individual usernames and passwords managed by the contractor provided system administrator. The system will be accessible by all users through any internet connection.

1.6.14.1 Learning Management Function: The system will provide student, instructor and other required personnel access to approved courseware for each unclassified course of instruction specified in the PWS. It will support all file types required for instructor-led and computer-based and or computer aided instruction. The system will support individual and group assigned roles and permissions based on the user(s) role(s) within the training system. It will provide a centralized, commonly accessible, reliable means of accessing instructor and student materials, quizzes and examinations as required to conduct instruction, review, study and completion of course assignments.

1.6.14.2 Training Management Function: The system shall manage, control, and support the functions relevant to student administration (including development and publication of student schedules, attendance record keeping , grade sheets and deficiencies, etc), faculty administration, courseware management (development and execution), resource management, record management, training event tracking and student feedback (critiques).

1.6.14.3. This capability shall be provided with no additional workload on the FTU/TRSS LAN and information management staff. The contractor will possess network operating and maintenance capability sufficient to support this management system and to meet the computer/network needs of all contractor personnel. The contractor will provide the expertise to program and manipulate the management system at the root level allowing maximum flexibility and responsiveness to emerging FTU/TRSS database requirements.

1.6.14.4. The database shall contain redundant master file system(s) and equipment to prevent any loss of data in case of catastrophic events (i.e., hardware and/or software failure, server malfunctions, fire, flood, electrical failure, etc). The database will be available to authorized users 24 hours per day, seven days a week. Other than due to circumstances outside the contractor’s span of control and during pre-approved maintenance down-time, the database will have at least a 95% fully functional capability rate.

1.6.14.4. The academic database, master files, courseware, supporting programming associated websites, etc. are all considered deliverables IAW Appendix 4 of this PWS and as such are the property of the Government IAW PWS paragraph 4.5.

1.6.14.5. The system will be able to transfer/accept data from current academic database with no loss of material or fidelity.

1.6.14.6. All systems and their operation must be must be compatible with and approved by the LAN manager and their operation must be in compliance with all Government security regulations.

1.6.14.7. The system will be able to begin operations on contract start and will be fully functional by the end of the Base Year.

1.7. EMPLOYEE TRAINING.

1.7.1. Continuation Training (CT) for Contractor Personnel. Training device instructors are required to instruct at least one period in their respective simulator (e.g., OFT / RJMT) with a student at least every 90 days to maintain proficiency. Requirements are based on experience level. Simulator missions shall be representative of the events that the instructor teaches.

1.7.1.1. As agreed by both the contractor and the COR, contract personnel shall attend Air Force special schools to enhance the instructors’ expertise (e.g., USAF Weapons Center academics, Electronic Warfare School, etc.) and any other appropriate meeting or conferences as requested by the Det 10/CC. The Det 10/CC will coordinate on the travel request, the COR will approve and the Contract Manager will verify funding availability. The travel will cover personnel travel costs, lodging, and per diem at rates equivalent to the Joint Travel Regulation on a cost reimbursable basis. (See the Travel CLIN on the contract pricing schedule)

1.7.2. Instructor Training, Certification, Qualification, De-Certification, and Retraining and Re-Certification:

(1) Instructor Training and Certification Plan. The contractor shall develop, deliver, and implement an Instructor Training and Certification Plan that details the contractors plan to train the instructor cadre and ensures contractor instructors meet the standards outlined in this Performance Work Statement. The contractor shall deliver the Instructor Training and Certification Plan to the Contracting Officer (CO) concurrently with the contractor's proposal. The Government will evaluate the plan during the technical evaluation process in accordance with the criteria established in Section M of the solicitation. After contract award, the COR, Det 10/CC and the appropriate Government SMEs will review the plan. The CO will notify the contractor of acceptance or required modifications to the plan not less than 15 calendar days after contract award. As required, the contractor shall make appropriate modifications and obtain acceptance of the revised plan from the CO within 15 calendar days of receipt. Upon acceptance of the plan, the contractor shall deliver a copy of the plan to the CO, COR, Det 10/CC and the appropriate Government SMEs under this contract within 5 calendar days. The plan shall include as a minimum, the instructor qualification requirements for each major block of lessons and each training device event to be instructed.

(2) Instructor De-certification. As a result of observation by a GT/SME, valid customer complaint, or student critique, the COR through the Contracting Officer may direct the contractor to de-certify or remove any instructor under this contract. Reasons for de-certification and removal shall include, but are not limited to the following:

(3) Instructor Retraining and Re-certification. Retraining and re-certification of contractor employees de-certified shall be done at no expense to the Government. The Det10/CC, COR, appropriate Government SME and the Contracting Officer will review and approve the re-certification of an individual prior to those individual resuming instructor duties.

1.8. QUALITY ASSURANCE. According to the contract clause entitled Contract Terms and Conditions –Commercial Items (a) Inspection/Acceptance , the Government will evaluate the contractor's performance under this contract using the approved Quality Assurance Surveillance Plan (QASP). For those tasks listed on the Service Summary (SS) Chart (refer to Section 2), the Government Training and Courseware SMEs will follow the methods of surveillance specified in this contract and the QASP. Government personnel will record all surveillance observations. When an observation indicates defective performance, the local government representatives will attempt to resolve the deficiency at the local level. In the event the defective performance cannot be corrected locally, the procedures in the QASP will be followed to provide notification and remedy of deficiency.

1.8.1. Government surveillance of tasks not listed in the SS, or by methods other than those listed in the SS (i.e., those provided for in the Inspection/Acceptance contract clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

1.8.2. Quality Control Plan. The contractor shall formulate and submit a Quality Control Plan with their proposal that specifically addresses the contractor’s Quality Program. The QCP shall contain, as a minimum, the items listed in paragraphs, a, b, and c below.

(a) Describe the inspection system used to cover all services listed in the SS (refer to Section 2). The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Areas shall include, but are not limited to, in-progress training, reviewing documentation, utilizing student critiques, questioning personnel on instructional techniques, review of courseware drafts, and review of finalized courseware materials.

(b) Describe the records to be kept to document inspections and corrective or preventive actions taken. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

(c) Specify the contractor's control procedures for Government-provided cipher combinations, keys, lock combinations, and safe combinations (refer to paragraph 1.9).

1.9. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the end of each work period all Government facilities, equipment, and materials shall be secured.

1.9.1. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a favorably completed National Agency Check (NAC) investigation before receiving a Restricted Area Badge. Interim access can be granted IAW AFI 31-501, Personnel Security Program Management.

1.9.2. Cipher Control. The contractor shall establish and implement cipher issue and changing procedures to ensure that all Government facilities are safeguarded. The contractor shall prohibit the use of cipher combination by any person other than the contractor's employees and appropriate Government personnel. These procedures shall be included in the contractor's Quality Program Plan (QPP) section of the ISD Management Plan as opening and closing procedures. It is also the responsibility of the contractor to prohibit the opening of locked areas by the contractor's employees to permit entrance of persons other than the contractor's employees who are engaged in the performance of assigned work in those areas.

1.9.3. Key Control. The contractor shall establish and implement methods of making sure that all Government keys issued to the contractor are not lost or misplaced and are not used by unauthorized persons

1.9.3.1. The contractor shall immediately report to the appropriate government SME or the Contracting Officer any occurrences of lost or duplicated keys.

1.9.3.2. The contractor shall prohibit the use of Government-issued keys by any persons other than the contractor's employees and prohibit the opening of locked areas by contractor employees to permit entrance of persons other than those contractor employees who are engaged in performance of contract work requirements in those areas.

1.9.4. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government program manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers. These procedures shall be included in the contractor's QPP section of the ISD Management Plan as opening and closing procedures.

1.9.5. Classified Storage. The government will provide storage capability for all classified material. The contractor shall control access to classified materials to preclude unauthorized disclosure.

1.9.6. Classified Destruction. The government will provide destruction capability for all classified material. The contractor shall destroy classified material, as required, to preclude unauthorized disclosure.

SECTION 2

SERVICE SUMMARY

(PWS Para 1.7 and Para. 4.1.4.2)

(PWS Para 4.1.3)