Draft_PWS _Rev_3_(26_Sep_13).pdf

SOLICITATION NO. FA4890-13-R-0112

26 Sep 2013

Performance Work Statement (PWS)

For

Numbered Air Force (NAF) Air & Space Operations Center (AOC)

Operational and Technical Services

1.0 BACKGROUND: The AOC weapon system is the senior Command and Control (C2) element of the Theater Air Control System (TACS) and operational level focal point for C2 of air and space forces during Air Force (AF) and combined (coalition)/joint operations. Headquarters

(HQ) Air Combat Command (ACC) is the Lead Command, Combat Air Force (CAF) lead, and force provider of AOC equipment and personnel as an Air Force component of United States

Strategic Command (USSTRATCOM) - [AFGSC], United States Central Command

(USCENTCOM) – [AFCENT], and United States Southern Command (USSOUTHCOM) –

[AFSOUTH]. There are numerous AOC entities at separate locations world-wide, providing fixed and deployable, training and innovation, functional, and manpower augmentation capabilities.

2.0 OBJECTIVE: The objective of this PWS is to acquire specialized contract AOC functional operators, technicians and subject matter experts (SME) to augment and enhance forces and operations at 608 AOC (AFGSC) Barksdale Air Force Base (AFB) LA, 609 AOC (AFCENT)

Shaw AFB SC, 612 AOC (AFSOUTH) Davis Monthan AZ, and deployed in the Continental

United States (CONUS) and Outside the Continental United States (OCONUS) AOC locations.

3.0 REFERENCE: Air Force Instruction (AFI) 13-1 AOC Volume 3 Operational Procedures –

Air and Space Operations Center.

4.0 TASK REQUIREMENTS: The Contractor shall assist in the daily execution of operations of the AOC. Specific operational sub-tasks are documented in paragraphs 4.1 – 4.12.

4.1 608, 612 AOC Weapon System Manager (WSM). The contract WSMs shall provide knowledge and expertise with the overall functional and technical operations of the AOC to support responsibilities as outlined in AFI 13-1 AOC Volume 3. Managers will be located at 608

AOC and 612 AOC.

4.1.1 The Contractor shall:

4.1.1.1 Provide liaison between the AOC Director and the Chief of AOC Systems to ensure approx. 80 AOC Command, Control, Communications, Computer and Intelligence (C4I) systems are setup, configured and operating in a manner that meets operational needs.

4.1.1.2 Work with the Community of Practice (COP) Manager to design, execute, and manage the AOC COP architecture.

4.1.1.3 Coordinate approx. 80 C4I system requirements per month (e.g., systems, software, user account, data, etc.) with the AOC Divisions/Cell/Teams.

4.1.1.4 Submit approx. 80 validated C4I requirements per month to the Chief, AOC

Communications Support Team (CST).

4.1.1.5 Submit user account information to the System Administrator on a daily basis, or as required.

4.1.1.6 Coordinate for sourcing of operational system data (e.g. mapping and imagery data, Air

Tasking Order (ATO)/Airspace Control Order (ACO) databases, etc.) on a daily basis.

4.1.1.7 Validate and prioritize operator approx. 25 User Support Requests on a daily basis.

4.1.1.8 Validate and prioritize C4I system software problem reports (SPR), baseline change requests (BCR), and documentation change requests (DCR) (approx. 20/quarter).

4.1.1.9 Direct, perform and coordinate AOC weapon system (WS) end-to-end validation test prior to and during exercises and operations. Approx. once/month.

4.1.1.10 Ensure receipt of information and proper data exchange from other C4I system equipment into the AOC weapon system on a continuous, daily basis.

4.1.1.11 Ensure systems and versions compatibility with sister and coalition forces on a continuous, daily basis.

4.1.1.12 Establish system access and password issue processes.

4.1.1.13 Establish and modify AOC weapon system profiles and permissions to meet AOC

Divisions/Cell/Team requirements on a continuous, daily basis.

4.1.1.14 Ensure proper levels of security are maintained for approx. 100-300 personnel on a continuous, daily basis (e.g. United States (US) Only vs. Coalition).

4.1.1.15 Develop, maintain, and coordinate AOC weapon system downtime and upgrades and timelines, establishing and coordinating priorities as appropriate on an approx. quarterly basis.

4.1.1.16 Assist in C4I architecture development at the AOC level on an approx. monthly basis.

4.1.1.17 Provide AOC weapon system expertise and technical advice to the AOC Configuration

Management process at the AOC level on an approx. monthly basis.

4.1.1.18 Oversee the AOC Floor organization and equipment placement at the AOC level on a daily basis.

4.1.1.19 Coordinate with the AOC Division Chiefs and CST to determine database backup process and timelines on an approx. weekly basis.

4.1.1.20 Coordinate with the AOC Knowledge Management Officer (KMO) to develop web server, shared file server, and data archiving requirements at the AOC level on an approx.

weekly basis.

4.1.1.21 Act as the United States Message Text Format (USMTF) focal point for the AOC for collecting and submitting recommended changes to the AOC WS Lead Command at the operational level on an approx. quarterly basis.

4.1.1.22 Coordinate with higher headquarters (HHQ) on theater-wide C4I systems issues at the operational level to include acting as focal point for coordinating theater-wide operational cutover to new versions of systems and software on an approx. quarterly basis.

4.1.1.23 Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS and OCONUS travel.

4.1.2 Knowledge Skills and Ability: The Contractor shall provide personnel that meet the following qualifications:

4.1.2.1 Bachelor’s degree required, Master’s degree desired.

4.1.2.2 Minimum three years of experience working with AOC Intelligence, Surveillance and

Reconnaissance (ISR) systems and software (five years or more experience is highly desired).

4.1.2.3 (Desired) Completion of formal AOC Field Training Unit (FTU) Course.

4.1.2.4 Completion of Configuration Management II course or American National Standards

Institute (ANSI) Electronic Industries Alliance (EIA) 649 certification.

4.1.2.5 Participation in AOC exercises or operations as AOC C4I System Manager or Deputy

AOC C4I System Manager. Real world contingency experience is highly desired.

4.1.2.6 Experience supporting AOC operations within classified environments to include Secret

Internet Protocol Router Network (SIPRNet) and Joint Worldwide Intelligence Communications

System (JWICS).

4.1.2.7 (Desired) Air Staff, major command (MAJCOM) or NAF staff experience.

4.1.2.8 At contract start, Contractor shall possess T3, M1, M2, and M3 certification(s) in accordance with (IAW) Department of Defense (DoD) Manual 8570.1-M. If system administrative privileges are required at site, Security+ is required (T1 and T2); if Information

Assurance Officer (IAO) tasks are assigned IAM Level 1 is also required.

4.2 608, 612 AOC Configuration Manager (CM)/Deputy WSM. The contract Deputy

CMs/WSMs shall assist the C4I WSMs and in their absence, manage the health, welfare, and setup of all AOC systems in direct support to the AOC Director as outlined in AFI 13-1 AOC

Volume 3. Provide specialized knowledge and expertise with the configuration management and control of AOC baseline systems and capabilities IAW established AOC weapon system processes and procedures. Managers will be located at 608

AOC and 612 AOC

4.2.1 The Contractor shall:

4.2.1.1 Provide liaison between the AOC Director and the Chief of AOC Systems to ensure approx. 80 AOC C4I systems are setup, configured and operating in a manner that meets operational needs.

4.2.1.2 Work with the COP Manager to design, execute, and manage the AOC COP architecture.

4.2.1.3 Coordinate approx. 80 C4I system requirements per month (e.g., systems, software, user account, data, etc.) with the AOC Divisions/Cell/Teams.

4.2.1.4 Submit approx. 80 validated C4I requirements per month to the Chief, AOC CST.

4.2.1.5 Submit user account information to the System Administrator on a daily basis, or as required.

4.2.1.6 Coordinate for sourcing of operational system data (e.g. mapping and imagery data, ATO/ACO databases, etc.) on a daily basis.

4.2.1.7 Validate and prioritize operator approx. 25 User Support Requests on a daily basis.

4.2.1.8 Validate and prioritize C4I system SPR, BCR, and DCR (approx. 20/quarter).

4.2.1.9 Direct, perform and coordinate AOC WS end-to-end validation test prior to and during exercises and operations. Approx. once/month.

4.2.1.10 Ensure receipt of information and proper data exchange from other C4I system equipment into the AOC weapon system on a continuous, daily basis.

4.2.1.11 Ensure systems and versions compatibility with sister and coalition forces on a continuous, daily basis.

4.2.1.12 Establish system access and password issue processes.

4.2.1.13 Establish and modify AOC weapon system profiles and permissions to meet AOC

Divisions/Cell/Team requirements on a continuous, daily basis.

4.2.1.14 Ensure proper levels of security are maintained for approx. 100-300 personnel on a continuous, daily basis (e.g. US Only vs. Coalition).

4.2.1.15 Develop, maintain, and coordinate AOC weapon system downtime and upgrades and timelines, establishing and coordinating priorities as appropriate on an approx. quarterly basis.

4.2.1.16 Assist in C4I architecture development at the AOC level on an approx. monthly basis.

4.2.1.17 Provide AOC weapon system expertise and technical advice to the AOC Configuration

Management process at the AOC level on an approx. monthly basis.

4.2.1.18 Oversee the AOC Floor organization and equipment placement at the AOC level on a daily basis.

4.2.1.19 Coordinate with the AOC Division Chiefs and CST to determine database backup process and timelines on an approx. weekly basis.

4.2.1.20 Coordinate with the AOC Information Management Office (IMO) to develop web server, shared file server, and data archiving requirements at the AOC level on an approx.

weekly basis.

4.2.1.21 Coordinate with HHQ on theater-wide C4I systems issues at the operational level on an approx. quarterly basis.

4.2.1.22 Report to AOC Director implementation and strict compliance of System Program

Office (SPO) and MAJCOM CM policies as well as site specific standards on an approx. weekly basis.

4.2.1.23 Maintain current as-built site configuration in the CM status accounting tool at the management level on an approx. weekly basis.

4.2.1.24 Maintain as-built CM status accounting records at the management level containing baseline information on approx. 15 site systems' floor plans and architectures.

4.2.1.25 Prepare, submit and monitor approx. five Request for Variance letters for any site variance on an approx. monthly basis.

4.2.1.26 Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS and OCONUS travel.

4.2.2 Knowledge Skills and Ability: The Contractor shall provide personnel that meet the following qualifications:

4.2.2.1 Bachelor’s degree required.

4.2.2.2 Minimum three years of experience working with AOC ISR systems and software (five years or more experience is highly desired).

4.2.2.3 (Desired) Completion of formal AOC FTU Course or equivalent.

4.2.2.4 Completion of Configuration Management II course or ANSI EIA 649 certification.

4.2.2.5 Demonstrated knowledge and experience of joint and AF ISR capabilities. Real world contingency experience is highly desired.

4.2.2.6 Participation in AOC exercises or operations as C4I System Manager, Deputy C4I

System Manager or AOC ISR SME.

4.2.2.7 Experience supporting AOC operations within classified environments to include

SIPRNet and JWICS.

4.2.2.8 (Desired) Air Staff, MAJCOM or NAF staff experience.

4.2.2.9 At contract start, Contractor shall possess T1 and T2 certification(s) IAW DoD Manual

8570.1-M. If system administrative privileges are required at site, Security+ is required (T1 and

T2); if IAO tasks are assigned IAM Level 1 is also required.

4.3 608, 609, 612 AOC C2 Systems Administrator. The contract C2 Systems Administrator shall support the Chief of AOC Systems and C2 Systems Team to ensure servers, workstations, peripherals, communications devices, and software is on-line and available to the user as outlined in AFI 13-1 AOC Volume 3. Administrators will be located at 608

AOC, 609 AOC, and

612 AOC.

4.3.1 The Contractor shall:

4.3.1.1 Install, configure and maintain approx. 80 C2 systems servers at each location on an approx. daily basis.

4.3.1.2 Administer approx. 80 C2 operating systems.

4.3.1.3 Load approx. 150 C2 system application software and patches on an approx. monthly basis.

4.3.1.4 Install, configure and maintain approx. 60 system workstations on an approx. weekly basis.

4.3.1.5 Perform backup of approx. 80 C2 systems.

4.3.1.6 Manage approx. 900 AOC small computer/terminal resources.

4.3.1.7 Manage approx. 150 user computer software configurations and tactical LAN systems.

4.3.1.8 Coordinate with users, workgroup managers, and communications focal point personnel to resolve computer software and hardware problems on an approx. daily basis.

4.3.1.9 Coordinate with communications focal point personnel for changes to approx. 150 computers, servers, or LAN systems on C2 systems network.

4.3.1.10 Participate in Development Test and Evaluation (DT&E) and Operational Test and

Evaluation (OT&E) of C2 systems and new technologies on an approx. quarterly basis.

4.3.1.11 Provide C2 systems administration and engineering planning, integration, implementation and operations in support of approx. eight operations, exercises and major experiments per year.

4.3.1.12 Provide mentorship to newly assigned C2 systems administrators and engineers on an approx. weekly basis.

4.3.1.13 Collaborate with local AOC Training Managers as necessary to ensure mission qualification training (MQT) requirements and instruction are accurate and reflect the individual

AOC configurations, technologies and support responsibilities on an approx. quarterly basis.

4.3.1.14 Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS and OCONUS travel.

4.3.2 Knowledge Skills and Ability: The Contractor shall provide personnel that meet the following qualifications:

4.3.2.1 Bachelor’s degree or equivalent related military work experience (United States AF

[USAF], United States Army [USA], United States Navy [USN] or United States Marine Corp

[USMC]).

4.3.2.2 Minimum of three years experience working with operational-level C2 systems with demonstrated experience performing AOC (Falconer) C2 systems administration (five years or more experience is highly desired).

4.3.2.3 Participation in AOC exercises or operations as AOC C2 Systems Administrator. Real world contingency experience is highly desired.

4.3.2.4 Experience supporting AOC operations within classified environments to include

SIPRNet and JWICS.

4.3.2.5 Demonstrated proficiency using unclassified Non-Secure Internet Protocol Router

Network (NIPRNet) and classified SIPRNet network enterprise environments

4.3.2.6 Demonstrated systems administration proficiency with Microsoft Windows operating system software for servers and workstations.

4.3.2.7 Demonstrated systems administration proficiency with Sun Microsystems Solaris operating systems software for servers and workstations.

4.3.2.8 (Desired) Completion of a formal C2 FTU AOCIQTSYS and/or AOCIQTNET course or equivalent.

4.3.2.9 Microsoft Certified Systems Engineer (MCSE), A+, Security+, or equivalent commercial certification.

4.3.2.10 At contract start, Contractor shall possess T1 and T2 certification(s) IAW DoD Manual

8570.1-M, if system administrative privileges are required on site.

4.4 609AOC Database Manager. The AOC Database Manager provides operational subject matter expertise for database management of Air Order of Battle Database (AOBD) and Tactical

Information (TACINFO). Provides overarching requirements analysis and operational support to

AOC Combat Plans, Operations and ISR Divisions for AOC and deployed Coalition Air

Operations Center (CAOC) personnel. Manager will be located at 609 AOC. Level of effort for all of the following is daily, with increased focus of effort 4-6 weeks prior to 3-4 major exercises per year.

4.4.1 The Contractor shall:

4.4.1.1 Provide operational management of AOC database requirements as applicable to applications supporting AOC planning and offensive execution functions and interactions with intelligence functions, especially target planning.

4.4.1.2 Manage AOBD and TACINFO standards; coordinate AF/Joint/Allied/Coalition friendly order of battle inputs to ensure standards are maintained.

4.4.1.3 Facilitate other service C2 data exchange via applications or established Interface Control

Document (ICD) standards.

4.4.1.4 Develop functional checklists to assists operators with managing and using AOC database capabilities.

4.4.1.5 Identify and define future AOC Weapon System requirements.

4.4.1.6 Participate in operational planning, fielding verification and validation of AOC upgrades and modifications.

4.4.1.7 Participate in DT&E and OT&E as Database Manager.

4.4.1.8 Provide mentorship to newly assigned AOC personnel to include the proper management and access of AOC database information.

4.4.1.9 Collaborate with local AOC Training Managers as necessary to ensure MQT and Combat

Mission Readiness (CMR) requirements and instruction are accurate and reflect AOC database management functions, configurations, technologies and support responsibilities.

4.4.1.10 Provide specialized training on Combat Plans and Operations applications as required.

4.4.1.11 Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS and OCONUS travel.

4.4.2 Knowledge Skills and Ability: The Contractor shall provide personnel that meet the following qualifications:

4.4.2.1 Bachelor’s degree required or minimum three years of experience working with AOC combat plans and combat operations applications and management of AOBD and TACINFO

(five years or more experience is highly desired).

4.4.2.2 (Desired) Completion of formal AOC FTU Course or equivalent.

4.4.2.3 Demonstrated knowledge and experience of AOC C2 of air assets in joint and combined operations.

4.4.2.4 Participation in AOC exercises or operations as a Database Manager for Combat Plans or

Operations Division. Real world contingency experience is highly desired.

4.4.2.5 Experience supporting AOC operations within classified environments to include

SIPRNet and JWICS.

4.4.2.6 (Desired) Air Staff, MAJCOM or NAF staff experience.

4.4.2.7 MCSE, A+, Security+, or equivalent commercial certification.

4.4.2.8 At contract start, Contractor shall possess T1 and T2 certification(s) IAW DoD Manual

8570.1-M, if system administrative privileges are required on site.

4.5. 608, 609, 612 AOC ISR SME. The AOC ISR SME shall manage all AOC intelligence systems in direct support to the AOC Director as outlined in AFI 13-1 AOC Volume 3. Provide operational ISR subject matter expertise on AOC ISR to ensure that configuration, capabilities, and database information supports AOC ISR Division requirements. Managers will be located at

608 AOC, 609 AOC, and 612 AOC and optional SME location is TBD.

4.5.1 The Contractor shall:

4.5.1.1 Coordinate with ISR Division personnel to ensure intelligence information systems are integrated and support all AOC processes for approx. two exercises/tests per year.

4.5.1.2 Provide operational assistance to users of intelligence information systems and initial troubleshooting of system failures for approx. two exercises/tests per year.

4.5.1.3 Ensure receipt of information and proper data exchange, i.e. target lists, MIDB, etc. from other C4I system equipment into AOC ISR systems for approx. two exercises/tests per year.

4.5.1.4 Develop, maintain, and coordinate AOC ISR systems downtime and upgrades and timelines, establishing and coordinating priorities as appropriate approx. two times per year.

4.5.1.5 Participate in DT&E and OT&E as ISR system and application SME approx. five times per year.

4.5.1.6 Provide daily mentorship to approx. 12 newly assigned ISR Division personnel per year.

4.5.1.7 Collaborate with local AOC Training Managers for approx. 300 personnel in 20 classes per year to ensure MQT requirements and instructions are accurate and reflect AOC ISR configurations, technologies and support responsibilities.

4.5.1.8 Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS and OCONUS travel.

4.5.2. Knowledge Skills and Ability: The Contractor shall provide personnel that meet the following qualifications:

4.5.2.1 Bachelor’s degree required or minimum three years of experience working with AOC

ISR systems and software (five years or more experience is highly desired).

4.5.2.2 (Desired) Completion of formal AOC FTU Course or equivalent.

4.5.2.3 (Desired) Completion of service intelligence course.

4.5.2.4 Demonstrated knowledge and experience of joint and AF ISR capabilities.

4.5.2.5 Participation in AOC exercises or operations as AOC ISR division member.

4.5.2.6 Experience supporting AOC operations within classified environments to include

SIPRNet and JWICS.

4.5.2.7 (Desired) Air Staff, MAJCOM or NAF staff experience.

4.5.2.8 (Desired) At contract start, Contractor possess T1 and T2 certification(s) IAW DoD

Manual 8570.1-M, if system administrative privileges are required on site.

4.6. 609AOC Weapon System Operations and Plans SME. The AOC Weapon System

Operations and Plans SME shall provide operations and plans subject matter expertise to ensure that configuration, capabilities and database information supports AOC Plans and Operations

Division requirements. SME will be located at the 609 AOC.

4.6.1. The Contractor shall:

4.6.1.1 Function as a technical SME on AOC operations and planning for an information processing organization that provides field level support for AOC operations worldwide, including:

4.6.1.2 Assess correct/in-range performance and utilization of installed C2 and related applications affecting theater air and space operations, as well as performing trouble reporting and basic operating system and applications troubleshooting functions approx. five times/week for approx. eight systems.

4.6.1.3 Provide on-site system administrators and/or operational C2 system application expertise.

Troubleshoot C2 system application problem reports. Advise and assist in the investigation and analysis of incidents, and failures associated with hardware/software platforms and TBMCS applications. Work independently and in conjunction with organic personnel to determine statistical inference approx. daily for approx. eight systems.

4.6.1.4 Prepare oral/written reports/recommendations to correct deficiencies in all aspects of data maintenance and database administration. Assist in establishing quality standards and in the evaluation of suggestions in the specialty approx. weekly for approx. three systems.

4.6.1.5 Provide technical assistance for solutions to problematic issues and concerns. Serve as the operational SME on all supported C2 systems in developing processes and procedures, system integration criteria and documenting implementation standards and policies approx. three times/week for approx. three systems.

4.6.1.6 Write and assist in writing assessment reports, new application software/hardware configuration sheets, and updates to training/load sum/system configuration modules/documents approx. monthly for approx. three systems.

4.6.1.7 Maintain applications documentation, notices, and other related data, and integrate into local unit training activities. Attend C2 system application refresher and/or update training at specific Contractor or Government-designated locations approx. quarterly for approx. three systems.

4.6.1.8 Interface with other AF C4I organizations, Electronic Security Command (ESC), HQ

ACC, Unified Commands and other organizations as necessary. Participate in technical interchange meetings, system studies, forums and integrated concept teams; provide briefings as required. Conduct briefings and attend support functions requiring technical input. Plan and coordinate future system requirements. Provide system integration expertise as tasked by local site user representative. Do all of the previous approx. weekly for approx. three systems.

4.6.1.9 Travel (as approved by the Contract Officer Representative (COR)) to operational exercises and testing to synchronize efforts with AOC field operating locations approx. quarterly for approx. four systems.

4.6.1.10 Attend conferences and other top-level meetings at HHQ, other MAJCOMs, depots, and private industry regarding logistics matters requiring higher technical knowledge. Attend local and off-base Government and factory training to ensure technical skills meet projected changes/new equipment/systems requirements. Do all of the previous approx. quarterly for approx. four systems.

4.6.1.11 Systems/Equipment Supported. The Contractor shall be responsible for supporting the current identified AOC baseline systems/approved variations and all future blocks of AOC WS.

As required, funding TBD.

4.6.1.12 Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS and OCONUS travel.

4.6.2 Knowledge Skills and Ability: The Contractor is responsible for providing personnel with experience in the following areas:

4.6.2.1 Bachelor’s degree required or two years of AOC operational experience required.

4.6.2.2 (Desired) Completion of AOC FTU Initial Qualification Training (IQT) course or equivalent.

4.6.2.3 Two years AOC (or combined/joint equivalent) experience in Combat Plans and/or

Operations. Real world contingency experience is highly desired.

4.6.2.4 Demonstrated working knowledge of the following AOC Processes: Strategy

Development; Target Development; Guidance, Apportionment, and Targeting (GAT); Master

Air Attack Plan (MAAP) development; and ATO Execution.

4.6.2.5 Two years working experience with the following applications: Execution Management

Replanning (EMR), Theater Air Planner (TAP), Execution Status/Force Status

(ESTAT/FSTAT), Airspace Deconfliction System (ADS) and/or WEB AD, MAAP Tool Kit, USMTF Messages.

4.6.2.6 (Desired) Two years NAF or MAJCOM experience.

4.5.2.7 (Desired) At contract start, Contractor possess T1 and T2 certification(s) IAW DoD

Manual 8570.1-M, if system administrative privileges are required on site.

4.7. 608 AOC Global Command and Control (GCCS) Contractual Engineer.

4.7.1. The Contractor shall:

4.7.1.1 Provide Maintenance, Repair, and Operational support including:

4.7.1.1.1 On-site GCCS system engineering support as required to maintain the system in an operational state at all times.

4.7.1.1.2 Technical support for GCCS resources during the product life cycle and technical support for each use/mission application.

4.7.1.1.3 Support with daily operations and maintenance of GCCS C4I Systems, to include end-user application support for the system.

4.7.1.1.4 Technical refreshes and upgrades/patches to the systems, perform backups, monitor the system performance, troubleshoot problems, and provide technical direction for the future

4.7.1.2 Provide Systems Design, Engineering and Development support including:

4.7.1.2.1 Design and validate installation of supporting network infrastructures to include developing system and application software baselines for servers and end-user workstations, provide technical recommendations, optimize system performance and resources, lead, teach, and perform systems analysis, system, and database administration, and solve complex customer problems concerning C2 system inter-relationships and integration.

4.7.1.2.2 Perform systems analysis and design, software/hardware conversion and implementation support, network services, project management, and database planning and design to ensure the integration of all systems components (i.e. procedures, databases, policies, software, and hardware).

4.7.1.3 Software/Firmware support including:

4.7.1.3.1 System Engineering and training and assistance. These activities include system and network engineering, network security, monitoring of system performance, system/application/patch installation and configuration, system services and maintenance.

4.7.1.3.2 Technical evaluations of command Local Area Network (LAN) to verify proper interoperability and integration with current/future operating systems and networks.

4.7.1.3.3 Identify equipment and software deficiencies and provide their impact on operability and security.

4.7.1.3.4 Identify and recommend to the government representatives changes to maximize network efficiency and terminal response times and script changes that will improve user interfaces and the daily operations of the LAN.

4.7.1.3.5 Identify single point of failure or other concerns to prevent host or terminal isolations.

4.7.1.3.6 Implement Government approved configuration changes to the network/LAN, perform site surveys required for changes to existing command LAN, and assist in establishing quality standards and in the evaluation of C2 systems’ proposals and in the technical direction.

4.7.1.4 Training and Documentation support including:.

4.7.1.4.1 Provide the necessary training to ensure government personnel tasked with maintaining the system in deployed environments are knowledgeable and qualified, provide continuity, ensure proper documentation of system configuration, attend conferences and top level meetings requiring higher technical knowledge, and prepare briefings and reports to ensure technical recommendations, skills and direction meet projected changes/new equipment/system requirements.

4.7.1.5 Software Development Technical Expertise including:

4.7.1.5.1 Provide the software development technical expertise to enhance the development of

Web Accounts Management (WAM) application.

4.7.1.5.2 Provide technical and administrative support to UNIX and MS Windows systems, including on-site systems administration, systems engineering, operational testing and evaluation, database administration, configuration management, interoperability and integration with current/future systems. Experience with GCCS DCAPES and JOPES recommended.

4.7.1.5.3 Provide operational experience transitioning and migration to new system releases

(Major and Minor version upgrades, Patches and Service Packs). Previous experience with

GCCS-J migrations desired.

4.7.1.5.4 Provide reach back internally to GCCS developers and support and provide surge support, when required; Capability to reach back to significant COE and system/mission technical expertise that can be made available to this task order; Ability to quickly respond to emerging long-term and short-term support requirements for GCCS.

4.7.1.5.5 Provide on-site GCCS system administration support to maintain the system in an operational state at all times. Provide a continuity of corporate technical knowledge of the full array of installed and support equipment used at operational locations. Possess an in depth knowledge of software/hardware configuration, system administration of computers using

UNIX/Windows operating systems, Sybase and Oracle databases, network services and components, network management tools, and security.

4.7.1.5.6 Provide system administration related knowledge for JOPES, DCAPES, LOGFAC, GSORTS, and other databases and management structures and security functional areas, as well as knowledge of how the WAM software application works with GCCS 4.x is highly desirable.

4.7.1.5.7 Provide management, and technical support of C4I. Previous experience supporting military deployment operations is desired. Provide 24/7 on-call support (non-overtime basis) if required. Travel to support other Air Force sites as required. Travel outside the U.S. to

Ramstein Air Base, Germany, will require passport and may require country specific VISA.

4.7.2 Required skills and qualifications include:

4.7.2.1 SECRET security clearance required (minimum)

4.7.2.2 Requires DoD 8570.01-M, Information Assurance Workforce Improvement Program, 15

May 2008 certification for IAT Level I.

4.7.2.3 A minimum of four years of experience (or a Bachelor’s degree from an accredited institution in a field applicable to this position [e.g. information systems, computer science, math, or engineering] and one year of experience) providing technical expertise and support

(maintenance, logistics, and life cycle support) for government networks for the types of equipment listed in the applicable annexes.

4.7.2.4 Industrial technical certification in a field applicable to assignment for the systems/equipment listed in the applicable annexes.

4.8. 608 AOC Weapons System (WS) Network Technician

4.8.1 The Contractor Shall:

4.8.1.1 Provide Preventative Maintenance in accordance with (IAW) Original Equipment

Manufacturer (OEM) recommendations or as defined by the Contracting Officers

Representatives (COR).

4.8.1.2 Provide Remedial Maintenance as required.

4.8.1.3 Provide purchasing guidance to GPC Approving Officials to:

4.8.1.3.1 Acquire hardware required for remedial maintenance through commercial marketplaces.

4.8.1.3.2 Procure parts, spares, and materials necessary to support contract functions.

4.8.1.4 Track and execute warranties for asset maintenance.

4.8.1.5 Conduct periodic inventories to ensure spare parts are available to assure un-interrupted access to systems.

4.8.1.5.1 Assist with, but not complete, government accountability inventories and preparation for Defense Reutilization Management Office (DRMO).

4.8.1.5.2 Maintain inventory of spares provided by government for IT maintenance.

4.8.1.6 Ship and receive assets through commercial and military channels (including completing bills of lading and verifying delivery)

4.8.1.7 Perform installation and relocation to include:

4.8.1.7.1 Hardware installation, de-installation, and relocation.

4.8.1.7.2 Create, install, and remove cabling (and cabling infrastructure [raceways, conduit, etc.]) for supported systems IAW (or in coordination with) MAJCOM or Air Force Network

Operations (AFNETOPS) requirements and representatives.

4.8.1.7.3 Inspect areas for new installations or reconfigurations.

4.8.1.8 Documentation and Configuration Management including:

4.8.1.8.1 Create/update diagrams supporting Information Assurance, Configuration

Management, and government documentation requirements.

4.8.1.8.2 Perform/maintain change control, configuration management, and associated documentation.

4.8.1.8.3 Coordinate configuration and Information Assurance changes with host-base communications squadrons (or supporting agency), base System Telecommunication Engineer

Manager-Base Level (STEM-B) and/or AFNETOPS as appropriate.

4.8.1.8.4 Provide lessons learned/best practices in a COR approved format.

4.8.1.9 Provide training to include:

4.8.1.9.1 Familiarization training on C4I system hardware maintenance and interconnectivity for active duty and civilian personnel as requested by the COR.

4.8.1.9.2 Attend unit required training and meetings as directed by the COR.

4.8.1.10 Provide System Administration (Operating System, not C4I Applications – applies to patches and loading drivers) in accordance with (or in coordination with) MAJCOM or

AFNETOPS requirements and representatives.

4.8.1.11 Basic Network Administration (network actions required to install or troubleshoot IP assets on a network [configuring IPs, troubleshooting connectivity issues, etc.])

4.8.1.12 Coordinate actions with the base Communications Squadron, STEM-B, AFNETOPS, and other controlling organizations as appropriate

4.8.1.13 Manage internal network devices.

4.8.1.14 Coordinate problem resolution with network services providers as required.

4.8.1.15 Troubleshoot and remediate network failures for IP based networks.

4.8.1.16 Operate National Security Agency (NSA) approved network encryption devices, SAN, NAS, and network infrastructure.

4.8.1.17 Experience configuring and maintaining multiple McAfee Sidewinder Firewall Server

4.8.1.18 Experience with loading and maintaining Bulk Encryption devices such as KG-175s and

KG-250s

4.8.1.19 Must have the ability to update and maintain all network diagrams

4.8.1.20 A minimum of two years experience with the Harris PRC-117f/g radio with specific knowledge of the "IP Config Option" for radio over Internet Protocol (IP) based communications and Ethernet.

4.8.1.21 Experience configuring and connecting the PRC-117f/g radio to CISCO Layer 3 network devices using the HWICS-4A/S module serial adapter and Harris proprietary data cables for connection with laptops/desktops.

4.8.1.22 Experience configuring and operating Harris Wireless Messaging Terminal (WMT) software on laptops/desktops for use with the Harris PRC-117f/g radio utilizing the Harris proprietary High Performance Waveform (HPW) for radio over IP based communications and

Ethernet.

4.8.1.23 Basic experience and familiarity with Microsoft Exchange Server administration.

4.8.1.24 Experience with VMWare and virtualized private networking principles and protocols in theory and in application.

4.8.2 Required skills and qualifications include:

4.8.2.1 TOP SECRET security clearance

4.8.2.2 Requires DoD 8570.01-M, Information Assurance Workforce Improvement Program, 15

May 2008 certification for IAT Level I.

4.8.2.3 A minimum of four years of experience (or two years of technical training plus two years experience) providing maintenance, technical, logistics, and life cycle support for the types of equipment listed on the equipment list in the applicable annexes.

4.8.2.4 Industrial technical certification in a field applicable to assignment for the systems/equipment listed in the applicable annexes.

4.9. Key Personnel. The Contractor shall identify the Program Manager and all key personnel in the technical proposal regardless of the task type. The Contractor shall develop an action plan to show how absences, to include vacations and sick time, of key personnel are covered. All key personnel position vacancies will be filled within 14 calendar days of vacancy unless approved in writing or otherwise directed in advance by the CO. The Contractor shall provide qualified personnel with required security clearances at contract start, unless previously negotiated by the

CO. NOTE: Key personnel may not be added or removed without the express approval of the

Contracting Officer.

4.10. Deliverable(s): The Contractor shall provide contract deliverable(s) in a format mutually agreed upon by the Government and the Contractor as follows:

Deliverables Due Date

Monthly Progress Reports 10 th work day after end of month

Trip and Meeting Reports 5 th work day after trip or meeting

Technical Reports As required

4.10.1 Monthly Progress Report: The Contractor shall deliver a monthly progress report on the tenth work day of each month to cover the progress and status of efforts for the preceding month.

As a minimum the Progress Report shall include the following:

4.10.1.1 Contract Number.

4.10.1.2 Brief task description(s).

4.10.1.3 A narrative review of work performed by position.

4.10.1.4 Problems and Issues.

4.10.1.5 A narrative review of work anticipated in the following reporting period.

4.10.1.6 Travel conducted and anticipated within the next period.

4.10.1.7 List of current employees and any unfilled vacancies.

4.10.2 Trip and Meeting Reports. The Contractor shall deliver trip and meeting reports by the fifth work day following return from trip or conclusion of meeting. Format will be coordinated between the Contractor and COR. Content will include key points of interest to include:

4.10.2.1 Contract Number.

4.10.2.2 Purpose of trip or meeting.

4.10.2.3 Subject attendee(s).

4.10.2.4 Other key attendees.

4.10.2.5 Synopsis of discussion topics to include solutions and actions items.

4.10.2.6 Recommendations.

4.10.3. Technical Report. The Contractor shall deliver technical report(s) as directed by the

COR. The Contractor will work with the COR to determine form, content and delivery date of all Technical Reports.

4.10.4 Reference Attachment 3 for report format examples.

4.11. Services Summary: Attachment 2.

5.0. GOVERNMENT FURNISHED PROPERTY

5.1. The Government will provide office space for all part time and FTE personnel, supplies, computer equipment, access to military Local Area Network (LAN) services (classified and unclassified), telephone and fax (local, Defense Switch Network (DSN), and long distance), electronic mail, office automation software, LAN support, reproduction facilities, and facilities to store classified working papers and data (media disks, hard drives, etc.).

5.2. The Government will provide access to relevant Government organizations, information and documentation, manuals, texts, briefs, and associated materials as required and available. All materials will remain the property of the Government and will be returned to the Contracting

Officer or COR upon request or at the end of the period of performance.

6.0. DATA: The Government has unlimited rights to all deliverables of this contract to include intellectual property rights.

7.0. TRAVEL AND TRAINING:

7.1. The Contractor will be required to travel to attend meetings in support of tasks listed above to fulfill this PWS. All trips will be IAW regulatory requirements and actual travel shall be coordinated and pre-approved by the Government COR in writing. IAW Federal Acquisition

Regulation (FAR) 31.205-46 travel costs to be reimbursed under the ‘lodgings-plus’ method, (the per diem allowance for each travel day is the actual amount the traveler pays for lodgings plus an allowance for Meals & Incidental Expenses (M&IE); the total may not exceed the applicable maximum per diem rate for the Temporary Duty (TDY) location. Reimbursement will be limited to actual expenses, subject to the limitations of the Joint Federal Travel Regulation. Contractors may not exceed the travel allocation. All invoices for travel reimbursement shall be accompanied by supporting receipts. Any additional travel will be fully coordinated with the Government

COR prior to conduct of the travel. Where feasible, the Contractor shall use teleconferencing and electronic media transfers of data as much as possible to limit travel costs. Projected travel listed below.

Origin Destination # of

Travelers

# of

Trips

# of Days Per

Trip

Shaw AFB OCONUS 3 3 5

Davis Monthan AFB OCONUS 3 3 5

Barksdale AFB CONUS 3 3 5

7.2. Travel will include various CONUS and OCONUS locations to provide operational support during times of war, contingency, exercise and experimentation. Extended (greater than 2 weeks) duration is possible for all tasks.

7.3. Local travel to attend meetings within the local city or base of assignment commuting vicinity shall be considered a cost of doing business and shall not be separately reimbursed.

7.4. Total annual travel cost is estimated to be $40,000.

7.5. The Contractor shall be responsible for providing qualified site personnel. Government furnished training will be provided to the Contractor when the training is unique and available only to Government personnel. The Government will provide initial familiarization; orientation and standard operational procedures training to the Contractor at the place of performance. The

Government will allow the Contractor access to Government sponsored training for AOC related systems on a case-by-case basis as approved by the Primary COR. Training on new AOC equipment and technologies may be funded by the Government or reimbursed with prior written approval from the primary COR.

8.0. SECURITY:

8.1. Contractor Clearances: The Contractor must possess or obtain a facility security clearance at the classification level of Top Secret (TS) prior to performing contract work. If the Contractor does not possess a facility clearance the Government (Contracting Office) will request one. The

Contractor shall request security clearances (Submit Clearance Paperwork through DISCO to the

Office of Personnel Management) for personnel requiring access to classified information within

15 days after receiving a facility clearance or, if the Contractor is already cleared, within 15 days after contract award. Due to costs involved with security investigations, requests for Contractor security clearances shall be kept to an absolute minimum necessary to perform contract requirements.

8.2. Personnel Clearances

8.2.1. All Contractor personnel assigned to this contract shall possess a minimum TS/ Sensitive

Compartmented Information (SCI) security clearance at contract start. All Contractor employees working on this contract must be US citizens. The Contractor may be required to provide employee background information to comply with contract clearance requirements including

Common Access Card (CAC) cards and building access badges

8.2.2 If the Contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the

Contractor shall notify the Government the same day as the Contractor receives the notice.

8.2.3 Work on this task involves TS/SCI access for selected individuals based on their assigned subtask. SAP/SAR will only be authorized by HQ ACC/A3C on a case by case basis as the mission requires. The subtasks described in this PWS require Contractor personnel to have varying degrees of clearances at time of contract closing. They are as follows:

Sub-task Duty Title

MINIMUM

CLEARANCE

REQUIRED

ELIGIBLE

SECURITY

UPGRADE

4.1 C4I System Manager TS/SCI NATO Secret

4.2 CM TS/SCI NATO Secret

4.3 AOC C2 Systems Administrator TS/SCI NATO Secret

4.4 AOC Database Manager TS/SCI NATO Secret

4.5 AOC ISR SME TS/SCI NATO Secret

4.6 AOC Operations and Plans SME TS/SCI NATO Secret

4.7 608 AOC GCCS Contractual Engineer TS/SCI NATO Secret

4.8 608 AOC WS Network Technician TS/SCI NATO Secret

8.3. Visitor Group Security Agreement (VGSA): The Contractor shall enter into a long term

VGSA if contract performance is on base for 90 days or more. This agreement shall outline how the Contractor integrates security requirements for contract operations with the AF to ensure effective and economical operation on the installation. The agreement should address:

8.3.1. Security support provided by the Air Force to the Contractor to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by DOD 5220.22-R, Industrial Security Regulation, and AFI 31-601, Industrial Security Program Management.

8.3.2. Security support requiring joint AF and Contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks, and internal security controls for protection of classified material and highly pilfer-able property.

8.3.3. On base, the long term VGSA may take the place of a Standard Practice Procedure (SPP).

8.4. Security Manager Appointment: The Contractor shall appoint a security manager for the on base Visitor Group. The security manager may be a full time position or an additional duty position. The security manager shall provide employees with training required by DOD 5200.1-

R, Information Security Program Regulation, and AFI 31-401, "Information Security Program

Management". The Contractor will also provide initial and follow-on training to Contractor personnel who work in AF controlled/restricted areas. AF restricted areas and controlled areas are explained in AFI 31-101, The Air Force Installation Security Program.

8.5. Pass and Identification Items: The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-Government owned vehicles.

8.6. Retrieving Identification Media. The Contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires;

e.g. terminated for cause, retirement, etc.

8.7. Traffic Laws: The Contractor and its employees shall comply with base traffic regulations.

8.8.1. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within Contractor-owned vehicle or privately-owned vehicle while on a DoD installation.

8.9. For Official Use Only (FOUO): The Contractor shall comply with DoD 5400.7-R, Chapter

4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

8.10. Reporting Requirements: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of

DOD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

8.11. Physical Security: The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for Contractor use. At the end of each work period, all

Government facilities, equipment, and materials shall be secured.

8.12. Controlled/Restricted Areas: The Contractor shall implement local base procedures for entry to AF controlled/restricted areas where Contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a favorably completed National Agency Check plus written Inquires (NACI) investigation before receiving a Restricted Area Badge. Interim access can be granted IAW AFI

31-501, Personnel Security Program…