FA4819-13-R-0005-0007_-_Attachment_1_-_PWS_-_15Nov13.docx

PERFORMANCE WORK STATEMENT (PWS)

MESS ATTENDANT SERVICES AT

TYNDALL AFB, FL

TABLE OF CONTENTS

1.2. Program Overview

1.2.1. Facilities 4 1.2.2. Customer Eligibility 4

1.3. Specific Contractor Tasks

1.0 DESCRIPTION OF SERVICES

1.1. Scope of Work. This is a contract for mess attendant and support services in full food service facilities operated and managed by the 325th Fighter Wing, Tyndall AFB, FL. The contractor shall, as specified in this Performance Work Statement (PWS), provide all personnel, and other items or services necessary to perform food service attendant and support services at Tyndall AFB. The contractor shall perform the requirements in this PWS IAW the Food and Drug Administration (FDA) Food Code and conform to the professional standards identified in this contract. Furthermore, the contractor shall follow all applicable federal laws, regulations, instructions and directives as identified in this PWS. Contractor tasks include, but not limited to, the following: serving and replenishing food; cleaning interior and exterior of facilities, equipment, and utensils; maintain equipment and repair as required; prepare raw vegetables fruits for the self-serve bars and use by military cooks, container cold cuts and cheeses for the use of military cooks at the sandwich/deli bar; provide servers for ethnic and/or specialty food bars; make and wrap sandwiches; cut and portion pastry items, and cashier services. Lastly, in the event of a contingency the contractor may be required to provide cooks to ensure continued service. The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated by the Contracting Officer (CO) through the Contracting Officer Representative (COR).

1.2. Program Overview.

1.2.1 Operation of Facilities. The Tyndall AFB appropriated fund food service operation consists of a main dining facility, Berg-Liles Dining Facility, and an expanded flight kitchen, Raptor Quick Turn (RQT). These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Berg-Liles Dining Facility is a cafeteria style dining facility and also provides takeout meals. The RQT flight kitchen provides boxed meals for passengers and crews in support of flying missions on a 24-hour basis and to customers requesting them in support of ground operations. The RQT also provides hot menus during meal periods, Monday-Friday. The hours of operation for each facility can be found in Technical Exhibit 1.

1.2.2. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients; military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians in TDY status may also be authorized to dine in the facilities. Organizations such as JROTC, ROTC, Civil Air Patrol, Boy/Girl Scout troops, and other DOD members occasionally dine in the dining facility if permitted by the installation commander. Furthermore, the installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities IAW AFI 34-239, Food Service Management Attachment 9. Customer eligibility is also referenced in each Cashier's Instruction Book. Cashiers will refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served.

1.3. Specific Contractor Tasks

1.3.1. Menu Boards. Post and maintain all computerized menu boards with menus provided by the military shift leader or government dining facility manager. Post menus and prices 30 minutes before the start of the meals. In the event of breakdown of electronic menu boards, the contractor shall post alternate menu boards to post menu listings until electronic boards are repaired. Post menu and price changes within 5 minutes of notification.

1.3.2. Food Preparation. The contractor is responsible for: peeling, seeding, chopping or otherwise readying raw fruits and vegetables for use by military cooks and other uses; placing cold cuts and cheeses in containers for use at the sandwich/deli bar; slice and plate desserts and baked goods. The contractor is responsible for all salad preparation to include cooking pasta and boiling eggs for pasta and egg salad. All HOT food items will be prepared by the Government; all COLD food items will be prepared by the contractor. The contractor shall institute sanitary food preparation in compliance with AFI 48-116, Food Safety Program and the current FDA Food Code. The contractor shall obtain foods from storeroom for each meal and accomplish the food preparation tasks listed on the Food Service Production Log IAW recipes from the USAF Corporate Food Services System (CFS). The contractor will progressively prepare referenced food items to ensure optimum freshness, flavor, color, texture, and nutritional value.

1.3.3. Service of Food. Contractor will ensure prepared food is in place on the serving line 15 minutes before specified serving periods and will not remove food until 15 minutes after the serving period has ended. Contractor will arrange the food on the area(s) as indicated on "Food Service Production Log," or as directed by the government dining facility manager or shift leader. The contractor shall serve food in standard portions, as listed on the Food Service Production Log, and the Air Force Automated Recipe System. The contractor shall move full serving containers (pans, trays, etc.) to serving lines; replenish, replace or remove containers and perform standard cross panning procedures, meaning that no food items will be transferred from one line pan to another while on the serving line. The contractor will ensure that salad and ice cream bars are properly stocked during service hours. Contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute on main serving line and 3 guests per minute on short order serving line or breakfast line. The contractor shall comply with AFI 34-239, Food Service Management Program; AFMAN 34-240, Food Services Program Management; Preface to the Worldwide Menu and current FDA Food Code; AFI 40-104, Health Promotion Nutrition; AFI 48-116, Food Safety Program and Food Service Golden Eagle Standards (located at http://www.e-publishing.af.mil/ ) using the standard recipes on the USAF Corporate Food Service Recipe System. The contractor line servers shall not discard any food unless directed by the government. At the end of the serving period the military shift leader inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate.

1.3.4. Take Out Food. The contractor will make up boxes or containers, assemble, and pack the meal components for pickup take out. Grab-N-Go shall be available to all patrons during all meal periods. For carryout meals and the Grab-n-Go alternative carryout program at Berg-Liles, the containers must be IAW AF Guidelines (AF Food Service Golden Eagle Standards). The contractor shall receive orders and prepare Ground Support Meals (boxed lunches) as identified in the Corporate Food Services Guidelines for authorized base organizations within two (2) hours. Contractor must use commercial carryout boxes and containers with Air Force Food Service Logo at the RQT.

1.3.5. Table Cleaning Service. The contractor shall clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. The contractor shall replenish dining table items (napkins, salt, pepper, condiments, sanitizers etc.) so that they are available to all patrons without waiting. The contractor shall post flyers marketing special events at each table as directed by the government facility manager/COR or military shift leader. Customers will be required to bus their own tables and take their dishes/trays to a designated collection area. The contractor will remove used dishes/trays from the designated collection area in a professional and organized manner. Plates shall not be scraped in view of customers.

1.3.6. Beverage Bar and Dessert Display. The contractor will prepare and replenish all offered beverages as needed (includes carton, bottle and dispensed beverages); set up and replenish dessert display; setup and replenish glasses, silverware and tray and maintain ice cream dispenser replenishing as required. The contractor will clean and empty containers at the end of each day.

1.3.7. Cashier Services. The contractor will provide cashier services and have cashiers in place at the cash register to wait on patrons 5 minutes prior to the posted meal hour. A qualified cashier must be on the register at all times during meal service times or when money is in the register. The contractor must perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract (at a minimum 5 customers per minute). Cashier shall perform ID check as required by customer eligibility and refer any questions to the military facility manager or military shift leader.

1.3.7.1 The cashier must be able to operate the government provided cash register system. The government will provide a copy of the current cashier instructions (Cashiers Continuity Book) at each cashier station. In addition, each cashier shall comply with AFI 34-239, Chapter 4.2, Food Service Management Program, and Air Force Manual (AFMAN) 34-240, Chapter 1 & 3.

1.3.7.2 The contractor shall be responsible for all cash collected from the time of collection until the military verifies and collects the cash from the contractor. The contractor will use the DD Form 1131, Cash Collection Voucher for turn-in of funds to the contract manager with supporting documentation for receipts, overages and shortages. The government shall collect and deposit all cash receipts to include overages. The contractor shall be responsible to the government for the difference when a shortage occurs. The government shall take the return copy of DD Form 1131 with supporting documentation, to the Food Service Accountant for deposit verification and supply a final copy for the contractor. The Contractor will use AF Form 79, Head Count Record, and AF Form 1469, ESM Invalid Entitlements Log when requested by Dining Facility Manager or military shift leader to record attendance at each meal or at locations where cash registers are inoperative.

1.3.7.3. The contractor shall provide change funds in sufficient amounts to make change to cash patrons.

1.3.8 Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116, Food Safety Program all chapters and FDA Food Code and supplements as directed by HQ Services Agency. In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of military public health (MPH) will also inspect facility compliance with sanitary standards. Contractor sanitary deficiencies shall be corrected immediately and corrective action reported to the COR and facility manager as soon as completed. The contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities to the COR and facility manager as part of the contractor’s Quality Control Plan.

1.3.9. Housekeeping Services. The contractor shall maintain the interior and exterior of the facilities in a clean and sanitary condition at all times. The contractor shall immediately respond to areas that affect customer service. All housekeeping practices shall comply with the FDA Food Code. The contractor shall do only essential cleaning in the kitchen while meals are being prepared and in the dining area while patrons are present. The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility and expanded flight kitchen.

1.3.9.1. Floor Cleaning. The contractor shall clean and sanitize all floors so that no visible dirt or dust remains on floors, floor mats or runners. The contractor shall also ensure that there is no visible dirt in corners, behind doors, or under furniture and equipment, or on table legs/booths. Do not place chairs on tables at any time. Floors shall be spot cleaned by the contractor to ensure food spills and debris are removed immediately and to promote a clean and safe working environment; caution signs must be posted on wet floors. Contractor will sanitize mops, brooms and brushes IAW contractor's cleaning schedule and the FDA Food Code.

1.3.9.2. Carpet Cleaning. Contractor will vacuum carpet so that no visible dirt, food particles, or stains remain and steam clean, and shampoo carpets on a monthly basis during the last week of each month.

1.3.9.3. Lavatories. Contractor will spot check lavatories during meal times to ensure tidiness and those supplies are available. Contractor will clean toilets, urinals, washbasins, slop sinks and partitions with a germicidal detergent solution and de-scale toilets and urinals as required. Contractor will remove all dirt and debris from the floor tile grout. Cleaning will remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.3.9.4. Dish, Silver, Glass and Kitchenware. Contractor will clean and sanitize dishes, silverware, pots, pans, utensils and equipment in the kitchen, and dining areas IAW the FDA Food Code. Contractor will handle cleaned and sanitized equipment and utensils to protect them from contamination. Contractor will touch spoons, knives, and forks only by their handles without contacting inside surfaces or the surfaces that contact the user’s mouth IAW the FDA Food Code. Contractor will only use containers that present only the handles to customers, for holding knives forks, and spoons; and air dry utensils before putting away, or store in a self-draining position. Contractor will ensure that all glasses, cups, and dinnerware are inverted while on shelves awaiting use. Cleaned, sanitized utensils and equipment will be stored at least 6 inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust and other means.

1.3.9.5. Window Cleaning, Dusting and Light bulb Replacement. Contractor will ensure interior and exterior windows are cleaned and sanitized to present a clean and dirt-free appearance. Contractor will replace all burned out light bulbs and fluorescent tubes 10 feet and below, inside and outside the assigned facilities, with contractor-supplied bulbs and tubes, within 24 hours. The contractor will turn in all burnt light bulbs to the facility manager, who will turn the burnt bulbs into the Tyndall AFB, Hazmat Recycling Center. Contractor will notify military shift leader or government facility manager of the need to replace any lights above 10 feet; the government shall be responsible for purchase and replacement of any lights above 10 feet. Contractor wild dust furniture, fixtures, decorations, and TVs as needed.

1.3.9.6. Metal and Wood Polishing, Wall and Door Cleaning. Contractor will polish metal equipment and fixtures, wood fixtures, and metal or wood/decorations to achieve a surface of uniformly bright appearance free of streaks, tarnish, and polish residue. Wall and door housekeeping includes cleaning walls, wainscots, doors, posts, partitions, baseboards, trim, jambs, and wall-mounted fixtures to include TVs, wall art etc. Make sure hand smudges, grease, and splashes on baseboards, doors, and trim are removed. Ensure walls in high moisture areas such as ware washing rooms and lavatories are scrubbed as necessary to remove mold. Ensure hard gloss wainscots or glazed tile surfaces are properly cleaned when bright and free of dirt, mold, stains, streaks, lint, and splash.

1.3.9.7. Exterior Housekeeping

1.3.9.7.1. Contractor will sweep and clean in and around entrances, exits and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area and pick up trash on ground and other paved areas within 50 feet of the Berg-Liles facility and within 20 feet of the RQT. The contractor shall ensure rock beds and sidewalk cracks remain weed-free. All rocks are maintained in the rock beds and off the sidewalk. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

1.3.9.7.2. Contractor will clean concrete floors, rear platforms, outside storage areas, and around entrances and exits, to ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces and. Areas shall be pressure wash as needed.

1.3.9.7.3. The contractor shall provide and replace light bulbs in the area adjacent to the retaining wall of the Berg-Liles Dining Facility.

1.3.9.7.4. Contractor shall filter grease and clean grease pit once per day.

1.3.10. Waste Management. The government is responsible for waste disposal. The contractor will assist in segregating and ensuring that recyclable materials (cardboard, plastic bottles, glass, grease, aluminum cans) are placed in the proper area/receptacle. Contractor will remove non-reusable waste materials (trash and garbage) from the facilities at the end of each day or when the material is within 3 inches from the top of the trash bin and place it in a government approved, and provided container. The contractor will not use any hazardous materials in performance of this contract without obtaining pre approval through the COR. Any hazardous materials must be coordinated with the HAZMAT Pharmacy in advance.

1.3.11. Equipment Repair. The contractor will provide major and minor repairs on the equipment listed on Technical Exhibit 4a. This includes repair of all government-furnished equipment and replacement of component parts, hood filters, and water faucets. The contractor is responsible for obtaining qualified repair personnel using certified manufactured approved methods to properly perform this service. The contractor shall first notify the military representative on duty prior to making any repairs to any government furnished equipment. The Government shall arrange for the repair or replacement of equipment and parts, which are covered by a warranty.

1.3.11.1. Written Cost Estimates. The contractor shall furnish a written cost estimate to the COR or Dining Facility Manager on any equipment repair exceeding $500.00 (including material and labor costs). For repairs where costs are expected to exceed $2,500.00, the contractor must obtain 3 quotes for the same item. A copy of the 3 quotes will be sent to the COR/DFAC Manager who will obtain the approval from the Contracting Officer. Upon approval of the estimate by the Contracting Officer, the contractor shall ensure that the repair is completed satisfactorily. The government shall then reimburse the contractor the actual invoice cost for all parts and labor used, plus any related special handling costs.

1.3.11.2. Purchased Parts. The contractor shall furnish all replacement parts needed for repairs. The contractor shall own all parts purchased until they are installed on government-owned equipment. The government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit consumption data on all parts used each quarter to the government. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government. Used parts, or a credit invoice for it, shall be turned in to the government.

1.3.11.3. Repair Response Time. The COR will determine the classification of repairs. The contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

(1) Routine - Initiate 24 hours - Repair within 96 hours

(2) Urgent - Initiate 12 hours - Repair within 48 hours

(3) Emergency - Initiate 1 hour - Repair within 24 hours

1.3.11.4. Replacement. If the contractor believes that a piece of equipment is beyond economical repair, the contractor shall provide substantiating data to support the recommended replacement. If the government determines replacement is warranted the government will purchase replacement items. The government will be responsible for disposal of any equipment replaced or no longer needed.

1.3.12. Preventive Maintenance. The contractor shall perform preventive maintenance, IAW manufacturer's instructions on all equipment listed on Technical Exhibit 4a unless the equipment is still under warranty in which case the government will perform preventative maintenance and repairs on equipment until the warranty expires at which time the contractor shall become responsible for preventative maintenance and repairs on that equipment. The government will provide the contractor a copy of the Manufacturer's instructions. The contractor shall develop and maintain an Equipment Maintenance Plan. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall establish, maintain and adhere to the plan which will be reviewed by the Government, to control, protect, preserve, and maintain all Government property. The contractor shall provide all materials and supplies necessary to perform preventive maintenance. Costs for preventive maintenance are included in the contract price. The Equipment Maintenance Plan will be presented no later than the last day of contract start month. The contractor shall maintain a log of scheduled maintenance and maintenance recording all preventive maintenance performed. This log will be available for government review and become the property of the government at the end of the contract.

1.3.13. Contingency Workload for Contract Cooks

1.3.13.1. In special and emergency situations, including, but not limited to, mobilization and surge requirements, the contracting officer may, in writing through a contract modification or official letter, direct the contractor to provide cooks in addition to attendant personnel. This service shall be provided at the hourly rate shown in the applicable CLIN for Contingency Cooks. The Food Service Officer will determine the duty hours which may include weekend and holiday work. The contractor shall not provide more hours of additional service than those officially requested by the Contracting Officer and fully funded for the stated period.

1.3.13.2. The government will provide the contractor a minimum of five calendar days’ notice to provide a specific number of military cooks and the expected duration of the requirement, which typically range from 3-179 days. Positions which the contractor might be required to fill will be identified by the DFAC Manager.

1.3.13.3. The contractor shall provide cooks who are qualified to perform the cook duties as specified in AFMAN 36-2108, Attachment 25, paragraph 3.4.1 in regards to food service experience only. Contractor cooks’ qualifications shall be equivalent to the “3M051” skill level.

1.3.13.4. The government, at its option, when perceived that mission accomplishment is endangered, may augment surge requirements beyond the capability of the contractor.

1.3.13.5. Contract cooks will not exercise management duties. The Dining facility manager determines quantities of each food item to be prepared for each meal from past records. Contract cooks may not adjust the quantities without the concurrence of the Dining Facility Manager or other military member on duty. Additionally, a military manager or military shift leader will inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate. The contractor line servers shall not discard any food unless directed by the government.

1.3.13.6. Contract cooks will not exercise management duties.

1.3.14. Hours of Operation. The contractor shall provide sufficient personnel to meet contract requirements during normal operating hours at the Berg-Liles Dining Facility and Raptor Quick Turn as listed in Technical Exhibit 1.

1.3.14.1. Holidays. The Berg-Liles Dining Facility is open on all holidays; the Raptor Quick Turn is closed on all holidays. The contractor shall plan for increased attendance expected at Thanksgiving as well as extending service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 3 days before the date of the event.

1.3.14.2. Extended Service Hours. Special and emergency circumstances, such as accident and rescue operations, civil disturbances, weather warnings, base alerts, may necessitate a change in dining facility hours and could require 24 hour operations on an extended basis of up to 24 hours per day. (NOTE: Extended meal service hours refer to the amount of serving time are those above and beyond the normal meal serving hours.) The contractor shall provide these services when required by the contracting officer. A representative of the contracting officer/COR will verbally advise the contractor of the effort required. If applicable, the contracting officer will follow up with a modification to the contract at a negotiated price.

1.3.14.2.1. Frequency Special or Emergency Circumstances. The number of emergency or special operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated 5 Operational Readiness Exercises or Inspections (ORE/ORI), military exercises, actual emergencies or natural disasters during an average year by extending serving hours, as directed by the contracting officer. Serving hours under this provision may be increased to 24-hours per day and may be implemented as directed by the contracting officer at any time as required to meet military mission requirements.

1.3.14.2.2. Visits by VIPs and Inspection Teams. VIPs, Management Assistance Teams, Commander's Annual Facility Inspection Teams, and other operational commitments will require additional support from the contractor in such areas as sanitation and general appearance (Estimated 2 times per year).

1.3.15. Quality Control Program. The contractor shall develop and maintain a quality control program to ensure contract services are performed IAW established required services standards addressed in the Services Summary (SS). The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective contract services or performance. The Contractor shall submit a Quality Control Plan (QCP) to the CO for acceptance with their solicitation package and again 30 days after contract award to incorporate potential changes learned during the contract phase-in period. The contractor shall establish and maintain a complete Quality Control Program Plan (QCP) for the performance of this contract. This plan shall be broad enough to address quality control of all aspects of contractor performance. At a minimum, the plan shall include: responsibility for surveillance of work by any subcontractors and in-house quality control inspectors, process for acceptance, rejection, documentation and resolution of deficiencies for work, for work performed by contractor work force or subcontractors, trend analysis, corrective action to identify poor performance by any contractor work staff, and the plan to interface with Government inspectors who maintain the overarching Quality Control Program for each facility. Proposed changes to the plan must have contracting officer and COR acceptance. Daily quality control checks such as, but not limited to, adherence to the production log, temperature checks on the serving lines, and pH tests on the water utilized will be conducted by the Government via an AF 977. A copy of all Government quality inspection checklists will be provided to the contractor for inclusion in their QCP. The contractor shall ensure that all deficiency responses include corrective actions to all items found. Provide a copy to COR/contracting officer within 24 hours.

1.3.15.1. The contractor shall develop and maintain a QC program ensuring the Government’s interests are protected. The contractor’s Project Manager shall ensure all aspects of the contract are met including the QC plan and inspection system. Contractor personnel performing the QC function shall have sufficient, well-defined responsibility, authority and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.3.15.2. The contractor shall maintain records of all audits and inspections. The QC records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken, as appropriate.

1.3.15.3. Contractor Contingency Operations Plan. The Contractor shall include a contingency plan as part of the QCP to explain how operations will be expanded in emergency situations (i.e., essential personnel fail to report for work, equipment breakdown, subcontractor quits without notification, deployment of military cooks and mess attendant personnel.)

1.3.15.4. Strike Contingency Plan. The contractor will submit a Service Interruptions/Strike Plan to the 325th Contracting Squadron. The contractor will identify procedures they will take to ensure there are no interruptions of contract services due to labor disputes, labor strikes, or weather conditions.

1.3.15.5. Training

1.3.15.5.1. Training Plan. Contractor shall develop and maintain a training program designed to ensure all contractor personnel are properly trained are aware of the current contract requirements.

1.3.15.5.2. Required Training. Contractor is responsible for providing the following training to their employees:

(a) ServSafe

(b) Customer Service

(c) Specific Job

(d) Equipment Safety

1.3.15.5.3 Required Government Training (Coordinated w/ DFAC Manager).

(a) Anti-Terrorism Training. The AF will provide appropriate Level 1 anti-terrorism training to contractor employees as required for mission requirements. This training shall be requested through the contracting officer or COR. (ADLS if CAC, ATO provided if no CAC access)

(b) Ancillary Training (Total Force Awareness Training). The contractor shall take all ancillary training courses that the government requires for all military and Civil Service employees (such as Environmental Safety Training) and any specific course pertaining to a task, as required by AFI 33-200, Information Assurance Management, unit or Wing/IA office. All courses must be taken, and passed by all on-site contractor personnel.

(c) Fire Prevention and Anti-Robbery Training. The contractor shall ensure that contractor personnel attend annual fire prevention and anti-robbery training provided by the Government. Fire prevention training will be IAW Air Force Consolidated Occupational Safety Standard (AFOSH STD) 91-501, Chapter 6 and appropriate National Fire Protection Association (NFPA) Codes. Anti-robbery/resource protection training will be provided by base security forces IAW 31-201. Contractor personnel shall attend at least 2 hours per year of fire prevention training provided by the government.

1.3.15.5.4. Required Training Documentation. The contractor will maintain documentation of all training for all employees at required intervals. It is the contractor’s responsibility to ensure all training is up to date.

1.3.16. Contractor Furnished Property and Supplies. Except for those items, materials, or services specifically identified as government-furnished/provided or government reimbursed, the contractor shall furnish everything required to perform this contract, to include but not limited to: Cleaning supplies (to include brooms mops, buckets, vacuum cleaners and rug shampooers, power washers, steam cleaners and cleaning products), Alcohol based hand sanitizer, Dining Packs, Plastic Forks, Plastic Knives, Plastic Spoons, Plastic Sporks, Deli Cups w/ lids, Aluminum Foil, Light Bulbs/Fluorescent Tubes, Food Service Logo Flight Meal Boxes, Styrofoam Carryout Food Containers, Carryout Salad Transparent Plastic Containers 6 oz/12 oz, Time and Date Stickers, Grab-N-Go Stickers, White Grab-N-Go Paper Bags, Time and Date Gun, Cash Register Tape and ink cartridges, Wax Paper Rolls, Styrofoam Cups w/ lids 10 oz, Coffee Cups with Lid, Trash bags Large & Small, Brown Paper Roll, Carryout Soup Bowls w/ lids 12 oz, Plastic Wrap, Dishwasher Thermometer Temperature Strips, Water Filters for Ice Machine(s), Water Filters, Fryer Filter Bags, Nacho Containers w/ lids and Napkins, Chlorine Sanitizer Test Papers (Ph strips), Vinyl gloves of various sizes for food preparation.

1.3.17. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

1.3.18. Commercial Telephone Service. The contractor will furnish their own commercial telephone line. They may work with the Tyndall AFB Communication Squadron to establish this line, if necessary.

1.3.19. Special Functions. The contractor shall decorate the Berg-Liles Dining Facility with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the Berg-Liles Dining Facility and RQT Flight Kitchen, the dining area and serving line area to include setting up the serving line of the Berg-Liles Dining Facility. The contractor shall arrange, decorate and set the dining room tables to accommodate all special functions, VIP visits and or operational commitments.

1.3.20. Operating Instructions. Contractor will adhere to the Air Force activity Operating Instruction (OI) for internal circulation control, protection of resources and to regulate entry into Air Force controlled areas during normal, simulated and actual emergency operations.

1.3.21. Funds Protection. To protect cash held by the contractor, the contractor shall comply with AFI 31-101, The Installation Security Program and AFI 31-209, Resource Protection Program.

1.3.22. Random Anti-Terrorism Measures (RAMs). The contractor shall be aware of Random Anti-Terrorism Measures IAW all 325th Fighter Wing Threat Conditions (THREATCON) checklists and instructions. Instructions will be given by the COR when needed upon a real world threat. Contractor will cooperate and assist as requested with measures taken, including personal identification, building checks, posting applicable signs, and establishing a single entry point to the facility.

1.3.23. Hurricane/Inclement Measures. The contractor shall be aware and trained on the hurricane procedures IAW 325th Force Support Squadron HURCON guidelines. The contractor shall have an emergency plan that is accessible to all employees. In the event of contingency, the contractor shall continue to provide service and/or extending service, if necessary. The CO and/or COR will provide the contactor 24-hour advance notice in the event the government requests curtailing or extending hours of operations for the dining facility. The contractor will provide the COR and the CO an emergency number in case of severe weather, bridge closures and/or base evacuation. If contractor service is curtailed or eliminated by Hurricane or other weather emergency the contractor will be Contractor shall not return to work until given a 24-hour notice by the COR and/or CO. In the event of unpredictable circumstances due to severe weather and/or bridge closures during employees' work-hours, overnight lodging will be offered and reimbursable by the government for contractor employees unable to get home at the end of their shift. Overnight lodging must be approved by the CO in advance.

1.3.24. Contract Transition

1.3.24.1. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the contracting officer as part of the proposal. The contractor will have a phase-in period of 10 days in which to perform cleaning of the facility and equipment. This time will also be used by the contractor to get his/her staff in place and oriented to the facility, equipment, and the services required by the end of the phase-in period.

1.3.24.2. Phase-Out. If or when there is a change in service provider, the incumbent service provider shall provide familiarization to the follow-on service provider. During the phase-out familiarization period, the incumbent shall be fully responsible for the scope of work specified in the PWS.

2. SERVICES SUMMARY. The service requirements are summarized into performance outcomes that relate directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success.

3.0 GOVERNMENT PROVIDED SERVICES, PROPERTY AND EQUIPMENT.

3.1. Facilities. The services provided shall take place in the government facilities listed in Technical Exhibit 4. The government manages and is responsible for the maintenance and repair of these facilities. The Contractor shall not make alterations to the facilities without specific written permission from the contracting officer/COR.

3.2. Equipment. The government will provide the equipment listed in Technical Exhibit 4a for the contractors use.

3.2.1. Equipment Inventory. An inventory of government furnished equipment must be done no later than 5 calendar days before the start of the contract period, and no later than 10 calendar days before the completion of the contract period (including any option periods). A joint inventory of government-furnished equipment will be accomplished by the incumbent, the new contractor, and COR. Items of equipment missing or not in working order shall be recorded and the contracting officer will be notified in writing. The contractor and COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be referred to the contracting officer for resolution.

3.1.2. Equipment Loss or Damage. Liability for loss or damage to Government furnished equipment shall be determined IAW Federal Acquisition Regulation (FAR) 52.245-1 Alt 1.

3.3. Materials and Supplies and Services.

3.3.1. Materials. The government will replace materials (dishes, plates, glasses, silverware, serving utensils, pots, pans and other cook ware etc.) that are lost due to fair wear and tear up to 10% of the inventory. The contractor will replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the Government's expense. These materials shall be inventoried not later than five (5) working days before contract start by the Contractor and a Government representative designated by the CO. The contractor and government representative will conduct quarterly inventories. Upon completion of the contract, the Contractor and the Government representative will conduct a joint inventory of the Government-provided supplies. Any additional stock that is needed above the initial inventory will be at the government’s expense.

3.3.2. Subsistence (Food). The government will provide all food and food items required.

3.3.3. Services. The government is responsible for:

3.3.3.1 General.

(1) Removal of any equipment condemned or replaced from the food service facility.

(2) All Utilities to include water, sewer, electrical, gas.

(3) All gas, water and steam lines up to and including the supply source for each piece of equipment.

(4) Calibration of all scales and deep fat fryer thermostats.

(5) Repair of walk-in refrigerators.

(6) Cleaning, maintenance, and repair of exhaust duct (hoods) systems through the exterior outlet and exhaust fan mechanisms.

(7) All alteration, repair, and maintenance of buildings.

(8) Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

(9) Insect and Rodent Control

(10) Waste Collection. Provide dumpsters and ensure they are emptied on a regular basis or more often as required

(11) Mail Distribution. On-base only.

(12) Continuity Binder. A continuity binder will be provided at each Point of Sale (POS) station. This continuity binder will include references in whole or part for the following publications, other directives and forms:

(1) DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS

(2) OTHER DIRECTIVES

(i) US Department of Health and Human Services Food Code

(3) AIR FORCE FORMS

(4) DEPARTMENT OF DEFENSE FORMS

(i) DD Form 1l31 Cash Collection Voucher

3.3.3.2. Security, Fire and Medical Services. The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. Emergency contact as follows:

Police/Security - Law Enforcement Desk 283-2254 Fire Department 283-2884/117 Ambulance 283-7591 Emergencies 911 (ensure you identify that the emergency is at Tyndall AFB at the beginning of the 911 call)

4.0 Contractor Personnel.

4.1. Management. The contractor shall provide a full-time contract manager on site, during normal duty hours (0730-1630 hours) who shall be responsible for the performance of the contractor’s work under this contract. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer and a copy provided to the COR.