Attachment_1_-_PWS_-_14Jun13.docx

PERFORMANCE WORK STATEMENT (PWS)

MESS ATTENDANT SERVICES AT

TYNDALL AFB, FL

TABLE OF CONTENTS

1. Scope of Work. This is NOT a FULL food service contract, however the facilities are meant to be full food service facilities with the aid of military management/workers. The operation and management of the 325th Fighter Wing facilities at Tyndall AFB, FL remain with the military members assigned to the 325th Force Support Squadron, including the following functions: All administrative/management functions for the Berg-Liles Dining Facility and Raptor Quick Turn facility, including recordskeeping, accounting, control officer for cash meal payment, quality assurance of operations, storeroom management, scheduling & hours of operation, funds verification, key control, hazardous material control and menu selection. The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services, provide all personnel, supervision, and any items or services necessary to perform food service attendant services at Tyndall AFB as defined in this PWS. The contractor shall perform the requirements in this PWS IAW the Food and Drug Administration (FDA) Food Code and conform to the professional standards identified in this contract. Furthermore, the contractor shall follow all applicable federal, state and local regulations including instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: serving and replenishing food; cleaning facilities, equipment, and utensils; preparing vegetables, meats, and fruits for the self-serve bars, breakfast omelet carts, and sandwich/deli bar; provide servers for ethnic and/or specialty bars; Grab-N-Go; cut and portion pastry items, IAW Food Service Production Log; perform standard cross panning procedures, remove/replace empty serving containers with full containers in the kitchen area, completely out of patrons view, maintain proper temperature on serving line; making salads/sandwiches for the flight kitchen operation; cleaning tables in dining areas; performing cashier services; compliance with sanitation procedures; interior/exterior housekeeping; handling foods, supplies, and equipment; maintaining quality control; waste management; ensuring operator maintenance and minor/major repair of food service equipment, appliances, and furniture; decorating facilities; and in the event of contingency, perform all required tasks to include cooking to ensure continued service. The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated by the Contracting Officer (CO) through the Contracting Officer Representative (COR).

2. Program Overview. The Tyndall AFB appropriated fund food service operation consists of a main dining facility, Berg-Liles, and an expanded flight kitchen, Raptor Quick Turn (RQT). These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Berg-Liles Dining Facility is a full service dining facility to include a main line, snack line, salad bar, sandwich/deli bar, carry out service, ethnic and/or specialty bars (i.e., Ice cream bar) and Grab-n-Go service providing a variety of healthy choice meals. The RQT flight kitchen provides boxed meals for passengers and crews in support of flying missions on a 24-hour basis and to customers requesting them in support of ground operations. The RQT also provides hot menus during meal periods, Monday-Friday, to support personnel working on the flight line. The hours of operation for each facility can be found in Technical Exhibit 1.

3. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Officers and civilians under TDY status may also be authorized to dine in the facilities. In addition, organizations such as JROTC, ROTC, Civil Air Patrol, Boy/Girl Scout troops, and other DOD members occasionally dine in the dining facility upon permission from the installation commander. Furthermore, the installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities IAW AFI 34-239, Food Service Management Attachment 9. Customer eligibility is also referenced in each Cashier's Instruction Book. Cashiers will refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served.

4. Operational Requirements and Specific Tasks

4.1. Menu Boards. Post and maintain all computerized menu boards. Post menus and prices within 30 minutes before the start of the meals. In the event of breakdown of electronic menu boards, the contractor shall post alternate menu boards to post menu listings until electronic boards are repaired. Post menu and price changes within 10 minutes of notification.

4.2. Food Preparation. The contractor shall institute sanitary food preparation in compliance with AFI 48-116, Food Safety Program and the current FDA Food Code. The contractor shall obtain foods from storeroom for each meal and accomplish the food preparation tasks listed on the Food Service Production Log IAW recipes from the USAF Corporate Food Services System (CFS). Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value. Dining facility manager determines quantities of each food item to be prepared for each meal from past records, contracting cook may not adjusted the quantities without the advice of military on duty.

4.3. Nutrition. The contractor shall comply with Healthy Choice nutrition standards mandated by the Air Force Recipe Service Worldwide Menu, Air Force Food Service Recipe System, and local policies. Local policies may be obtained from the 325th Force Support Squadron Food Service Manager.

4.4. Service of Food. The contractor shall comply with AFI 34-239, Food Service Management Program; AFMAN 34-240, Food Services Program Management; Preface to the Worldwide Menu and current FDA Food Code; AFI 40-104, Health Promotion Nutrition; AFI 48-116, Food Safety Program and Food Service Golden Eagle Standards (located at https://afkm.wpafb.af.mil/community/views/home.aspx?Filter=OO-DP-AE-12) using the standard recipes on the USAF Corporate Food Service Recipe System.

4.4.1. Set up at a minimum, 15 minutes prior and close down serving lines 15 minutes after meal serving period. The contractor shall serve food in standard portions, as listed on the Food Service Production Log (portion size column) and IAW Line Serving Standards in AF Food Service Golden Eagle Standards, unless the patron requests smaller portions.

4.4.2. Setup will be completed in a manner as to prevent spoilage or deterioration of quality. Arrange the food on the area(s) as indicated on "Food Service Production Log," or as directed by the government dining facility manager or shift leader.

4.4.3. A shift leader and/or contract cook inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate. The contractor line servers shall not discard any food unless directed by the government.

4.5. Grab and Go. The contractor shall make up boxes or containers, assemble, and pack the meal components for pickup by others. Contractor will use commercial carryout boxes and containers with Air Force Food Service Logo at the RQT. Grab-N-Go shall be available to all patrons during all meal periods. For carryout meals and the Grab-n-Go alternative carryout program at Berg-Liles, the containers must be IAW AF Guidelines (AF Food Service Golden Eagle Standards).

4.6. Table Cleaning Service. The contractor shall clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, sanitizers etc.) so that they are available to all patrons without waiting. Post flyers from marketing regarding special events at each table as provided by the facility manager/COR or shift leader.

4.6.1 The contractor will NOT provide bussing service on this contract. Customers will be required to bus their own tables and take their dishes/trays to a designated collection area. The used dishes/trays shall be removed from the dining area by the contractor in a professional and organized manner. Plates shall not be scraped in view of customers.

4.7. Guest Flow rate. Contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute on main serving line and 3 guests per minute on short order serving line or breakfast line.

4.8. Food Safety. The contractor shall enforce stringent food safety standards IAW the current FDA Food Code to eliminate risk factors associated with an outbreak for food-borne illness.

4.9. Special Duties. Make coffee in appropriate dispensers and replenish all drink dispensing machines with appropriate replacements, milk cartons, bottled juices, to go sandwiches, and deserts when necessary. Setup and replenish glasses, silverware and trays. Maintain ice cream dispenser, replace as required, clean and empty containers at the end of each day. Filter grease and clean grease pit once per day.

4.10. Ground Support Meals. The contractor shall receive orders and prepare Ground Support Meals (boxed lunches) as identified in the Corporate Food Services Guidelines for authorized base organizations within two (2) hours. Contractor shall use commercial style containers imprinted/affixed IAW Mandatory Flight Meal packaging listed in AF Food Service Golden Eagle Standards.

4.11. Cashier Services. A cashier shall be available at the cash register to wait on patrons 15 minutes prior to the posted meal hour. Contractor must turn in funds and operate the Point of Sales system provided by the Government. Perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract (at a minimum of 5 customers per minute). Cashier shall not leave cashier station unattended during meal service times or when money is in the register. Cashier shall perform ID check as required by customer eligibility.

4.11.1. The cashier must operate the Aloha Point of Sales system provided by the Government. Maintain a copy of the current cashier instructions (Cashiers Continuity Book) at each cashier station. In addition, each cashier shall comply with AFI 34-239, Chapter 4.2, Food Service Management Program, and Air Force Manual (AFMAN) 34-240, Chapter 1 & 3.

4.11.2. The turn-in and deposits to the bank and finance will be the responsibility of the government. The contractor shall be responsible for all cash collected from the time of collection until the military verfies and collects the cash from the contractor at the end of each week. Tyndall Federal Credit Union, located in Building 913 on Tyndall AFB, is authorized depository.

4.11.3. DD Form 1131, Cash Collection Voucher, shall be used for daily turn-in of funds to the contract manager with supporting documentation for receipts, overages and shortages. The government shall collect and deposit all cash overages. The contractor shall be responsible for the difference when a shortage occurs. The government shall take the return copy of DD Form 1131 with supporting documentation, to the Food Service Accountant for deposit verification and supply a copy for the contractor.

4.11.4. Provide change funds in sufficient amounts to make change to cash patrons. The contractor shall certify the amount of each change fund to the government at the start of the contract and as changes occur.

4.11.5. Use AF Form 79, Head Count Record, and AF Form 1469, ESM Invalid Entitlements Log when requested by Food Service Manager to record attendance at each meal or at locations where cash registers are inoperative.

4.12. Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116, Food Safety Program all chapters and FDA Food Code, edition as determined by HQ Services Agency. The contractor shall conduct daily internal self-inspections of all facilities listed in Technical Exhibit 4. In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of military public health (MPH) will also inspect the compliance with sanitary standards. Sanitary deficiencies require immediate correction. The contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities. Schedule will reflect frequency of cleaning and method to accomplish. Cleaning schedule, frequency and method shall be included as part of the Quality Assurance Surveillance Plan (QASP) required by this PWS.

4.13. Housekeeping Services. The contractor shall maintain the interior and exterior of the dining facility in a clean and sanitary condition at all times. The contractor shall immediately respond to areas that affect customer service. All housekeeping practices shall comply with the FDA Food Code. The contractor shall do only essential cleaning in the kitchen while meals are being prepared and in the dining area while patrons are present. The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility and expanded flight kitchen.

4.13.1. Floor Cleaning. The contractor shall clean and sanitize floors so that no visible dirt or dust remains on floors, floor mats or runners. The contractor shall also ensure that there is no visible dirt in corners, behind doors, or under furniture and equipment, or on table legs/booths. Do not place chairs on tables at any time.

When cleaning concrete floors, usually on rear platforms, outside storage areas, and around entrances and exits, ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces. Areas shall be pressure washed as needed.

4.13.2. Spot Floor Cleaning. Floors shall be spot cleaned to ensure food spills and debris are removed immediately and to promote a clean and safe working environment. Caution signs must be posted on wet floors. Spot cleaning achieves the same standards of cleanliness as required during scheduled service.

4.13.3. Carpet Cleaning. Vacuum carpet so that no visible dirt, food particles, or stains remain. Steam clean, and shampoo carpets on the last Friday of the month.

4.13.4. Lavatories. Spot check lavatories during meal times to ensure tidiness and supplies are available. Cleaning toilets, urinals, washbasins, slop sinks, and partitions with a germicidal detergent solution: De-scale toilets and urinals as required. Remove all dirt and debris from the floor tile grout. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

4.13.5. Kitchenware. Clean and sanitize dishes, silverware, pots, pans, utensils and equipment in the kitchen, and dining areas IAW the FDA Food Code.

4.13.5.1. Handle cleaned and sanitized equipment and utensils to protect them from contamination. Make sure to touch spoons, knives, and forks only by their handles without contacting inside surfaces or the surfaces that contact the user’s mouth IAW the FDA Food Code. Use holders that present only the handles to customers, for the storage of knives forks, and spoons. Air dry utensils before storage, or store in a self-draining position. In addition, all glasses, cups, and dinnerware for storage shall be inverted.

4.13.5.2. Ensure the storage of cleaned, sanitized utensils and equipment are at least 6 inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust and other means.

4.13.6 Other Housekeeping Tasks. Interior and exterior windows shall be cleaned and sanitized to present a clean and dirt-free appearance. Sanitize mops, brooms and brushes IAW contractor's cleaning schedule. Clean and sanitize kitchen and dining areas IAW the FDA Food Code. Replace all burned out light bulbs and fluorescent tubes 10 feet and below, inside and outside the assigned facilities, with contractor-supplied bulbs and tubes, within 24 hours. The contractor will turn in all burnt light bulbs to the facility manager, who will turn the burnt bulbs into the Tyndall AFB, Hazmat Recycling Center. Above 10 feet is the responsibility of the government. Dust furniture, fixtures, decorations, and TVs as needed.

4.14. Random Anti-Terrorism Measures (RAMs). The contractor shall be aware and conduct Random Anti-Terrorism Measures IAW all 325th Fighter Wing Threat Conditions (THREATCON) checklists and instructions. Instructions will be given by the COR when needed upon a real world threat. Measures taken, but are not limited to, personal identification, building checks, posting applicable signs, and establishing a single entry point to the facility.

4.15. Hurricane/Inclement Measures. The contractor shall be aware and trained on the hurricane procedures IAW 325th Force Support Squadron HURCON guidelines. The contractor shall have an emergency plan that is accessible to all employees. In the event of contingency, the contractor shall continue to provide service and/or extending service, if necessary. The CO and/or COR will provide the contactor 24-hour advance notice in the event the government requests extending hours of operations for the dining facility. The contractor will provide the COR and the CO an emergency number in case of severe weather, bridge closures and/or base evacuation. Contractor shall not return to work until given a 24-hour notice by the COR and/or CO. In the event of unpredictable circumstances due to severe weather and/or bridge closures during employees' work-hour, overnight lodging will be offered and reimbursable by the government.

4.16. Waste Management. The contractor shall assist the government by complying with the base-recycling program (AFI 32-7042, Waste Management). This may require segregating reusable/recyclable waste materials by type (cardboard, plastic bottles, glass, grease, cans, and garbage). The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility when the material is within 3 inches from the top of the trash bin and placed in a government approved, and provided container. All HAZMAT materials brought on the base must-go through HAZMAT Pharmacy.

4.17. Grounds Maintenance: The contractor shall clean and maintain the grounds around each facility indicated in Technical Exhibit 4. Contractor personnel shall:

4.17.1. Sweep and clean in and around entrances, exits and sidewalks as required maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area.

4.17.2. The contractor shall ensure rock beds and sidewalk cracks remain weed-free. All rocks are maintained in the rock beds and off the sidewalk.

4.17.3. The contractor shall provide and replace light bulbs adjacent to the retaining wall of the Berg-Liles Dining Facility.

4.17.4. Additional Maintenance. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

4.18. Minor/Major Maintenance and Repair. Provide major maintenance on equipment to include repair of all government-furnished equipment and replacement of component parts, hood filters, and water faucets. The contractor is responsible for obtaining qualified maintenance personnel using certified maintenance methods to properly perform this service. The contractor shall notify the military representative on duty immediately of any minor or major repairs needed to any government furnished equipment. The military will notify 325 CES who will fix all government provided equipment except the items listed in technical exhibit 4a.

4.18.1. Utility Lines. The contractor shall connect and disconnect all utility lines to equipment when required and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts, which are covered by a warranty.

4.18.2. Written Cost Estimates. The contractor shall furnish a written cost estimate to the COR or Dining Facility Manager on any equipment repair exceeding $500.00 to include material and labor costs. If repair costs are expected to exceed $2,500.00, then contractor must obtain 3 quotes for the same item. A copy of the 3 quotes will be sent to the COR/DFAC Manager who will in turn seek further approval from the Contracting Officer. Upon approval of the estimate by the Contracting Officer, the contractor shall ensure that the repair is completed satisfactorily. The government shall then reimburse the contractor the actual invoice cost for all parts and labor used, plus any related special handling costs.

4.18.3. Replacement. If the contractor and COR determine equipment is beyond economical repair, the contractor shall include substantiating data to support the recommended replacement. The COR will prepare all required paperwork for a replacement item. The contractor shall return equipment no longer used to the government.

4.18.4. Purchased Parts. The contractor shall furnish all replacement parts. The contractor shall own all parts purchased until they are installed on government-owned equipment. The government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit consumption data on all parts used each quarter to the government.

4.18.5. Value of Parts. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government. Used parts, or a credit invoice for it, shall be turned in to the government.

4.18.6. Response Time. The COR will determine the classification and response time required for repairs as follows. The contractor shall initiate within and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

(1) Routine - Initiate 24 hours - Repair within 96 hours

(2) Urgent - Initiate 12 hours - Repair within 48 hours

(3) Emergency - Initiate 1 hour - Repair within 24 hours

4.18.7. Preventive Maintenance. The contractor shall perform preventive maintenance, IAW manufacturer's instructions on all equipment. Manufacturer's instructions are to be provided by the Government. The contractor shall maintain an Equipment Maintenance Plan. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall establish and maintain a system which will be reviewed by the Government, to control, protect, preserve, and maintain all Government property. The contractor shall provide all materials and supplies necessary to perform preventive maintenance. Costs for preventive maintenance shall be included in the Firm Fixed Price for monthly service. The Equipment Maintenance Plan will be presented no later than the last day of contract start month.

5. Contractor Personnel.

5.1. Management. The contractor shall provide a full-time contract manager on site, during normal duty hours (0730-1630) who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the' contracting officer and a copy sent to the COR. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at Tyndall AFB with government personnel designated by the COR and contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use on flight line.

5.2. Uniform Requirement. The contractor shall provide employee uniforms, nametags, and any other specialty clothing (jackets, gloves, rubber gloves, aprons, no-slip steel toe shoes, etc.) Employees shall wear clean, neat, pressed and well-fitting uniforms at all times while on duty. The uniform shirt is to be tucked in at all times while on-duty. Contractor personnel must comply with the current food code with the wear of any jewelry. All uniforms must be consistent with the pattern and material, the contractor must have available uniforms for any newly hired personnel. The uniform shall not contain commercial advertising except that the hats and nametags may contain the contractor's name. Submit uniforms for approval by the contracting office and COR no later than 2 weeks prior to contract start date. Torn and dirty uniforms, in addition to those with rips, missing buttons, etc. are not to be worn in the dining facility.

5.2.1. All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher then 1/2 inches shall not be worn. All shoes shall be black in color and slip resistant for safety. Steel toes are recommended for safety purposes, but optional.

5.2.2. All personnel shall wear a nametag furnished by the contractor with the employee's first and last name. Name tags worn by the contract manager and supervisors shall indicate their job title. All name tags will be worn on the right side of shirt chest high.

5.3. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. The use of alcoholic beverages, illegal drugs, or profane or offensive language (either verbal or written) by contractor employees while on duty is strictly prohibited. The contractor shall immediately remove employees from duty who are under the influence of alcohol or drugs. The contractor shall be responsible for scheduling and paying for drug testing IAW the contractor's drug testing policies.

6. Hours of Operation.

6.1. Normal. The contractor shall maintain operating hours at the Berg-Liles Dining Facility and Raptor Quick Turn as listed in Technical Exhibit 1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows all patrons additional time for second servings. Ground support meals are available 24-hours per day, government personnel are on call.

6.2. Holidays. The Berg-Liles Dining Facility is open on all holidays; the Raptor Quick Turn is closed on all holidays. The contractor shall plan for increased attendance expected at Thanksgiving as well as extending service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 3 days before the date of the event.

6.3. Extended Service Hours. The contractor shall provide additional food service requirements as listed below and in Technical Exhibit 2, Workload Estimates. In special and emergency situations, including but not limited to mobilization and surge requirements, the contracting officer may direct the contractor to provide cooks in addition to mess attendant personnel. The Government will specify to the contractor the number of cooks and mess attendants required.

6.3.1. Emergency or Special Event Services. Special and emergency circumstances, such as accident and rescue operations, civil disturbances, weather warnings, base alerts, may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. (NOTE: Extended meal service hours refer to the amount of serving time beyond the normal meal serving hours.) The contractor shall provide these services when required by the contracting officer. A representative of the contracting officer/COR will verbally advise the contractor of the effort required. If applicable, the contracting officer will follow up with a modification to the contract at a negotiated price.

6.3.2. Visits by VIPs and Inspection Teams. VIPs, Management Assistance Teams, Commander's Annual Facility Inspection Teams, and other operational commitments will require additional support from the contractor in such areas as sanitation and general appearance (Estimated 10 times per year).

6.3.3. Contingency Services. Operations may increase workload, to include Performance of Services during crisis declared by the National Command Authority or Overseas Combatant Commander:

6.3.4. Service of Food. The contractor shall serve food in standard portions, IAW Air Force Automated Recipe System; unless, smaller portions are requested by the patron. Perform standard cross panning procedures, maintain proper temperature on serving lines. Set up and close down serving lines IAW the Food Service Production Log.

6.3.4.1. Food Preparation. The contractor shall obtain foods from the storeroom for each meal and accomplish the food preparation tasks listed (snack line, mainline, salads, pastries, etc.) on the Food Service Production Log IAW Air Force Automated Recipe System.

6.3.4.2. Prepare short-order items such as hamburgers, hot dog, grilled chicken etc. according to progressive cooking method for the customers.

6.3.4.3. Provide service during military exercises, emergencies, natural disasters and other contingency operations. The number of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated 5 Operational Readiness Exercises or Inspections (ORE/ORI), military exercises, actual emergencies or natural disasters during an average year by extending serving hours, as directed by the contracting officer. Serving hours under this provision may be increased to 24-hours per day and may be implemented as directed by the contracting officer at any time as required to meet military mission requirements.

6.3.4.4. In special situations, including, but not limited to mobilization and surge requirements, the contracting officer may direct the contractor to provide cooks in addition to mess attendant personnel. The estimated duration of the requirement, which typically range from 3-179 days. The government shall provide the contractor a minimum of 72-hour notice when the contingency is expected to end.

6.3.4.5. The government will provide the contractor a minimum of 3 days advance notice to replace a specific number of military cooks and other personnel requirements. Pricing will be IAW current year Collective Bargaining Agreement (CBA) wage rates. The contractor will also be provided with expected duration of the requirements.

6.3.4.6. All personnel, supervision, and all other items or services necessary to facilitate replacement of military cooks, bakers, cashier, and food sanitation worker. The contractor shall ensure quality work performance IAW applicable standards and regulations.

6.3.4.7. The contractor shall provide cooks who are qualified to perform the cook duties specified in AFI 36-2101.

6.3.4.8. The government, at any time when the mission is perceived to be endangered may augment surge requirements beyond the capability of the contractor.

7. Quality Control Program. The contractor shall develop and maintain a quality control program to ensure services are performed IAW established required services addressed in the Services Summary (SS). The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall submit a Quality Control Plan to the CO for acceptance with their solicitation package and again 30 days after contract award to incorporate potential changes learned during the contract phase-in period. The contractor shall establish and maintain a complete Quality Control Program Plan for the performance of this contract. This plan shall be broad enough to address all aspects of quality control. At a minimum, the plan shall include: responsibility for surveillance of work by both subcontractors and in-house quality control inspectors, process for acceptance, rejection, documentation and resolution of deficiencies for work, for work performed by in-house work force or subcontractors, trend analysis, corrective action to identify poor performance by any work staff, and the plan to interface with Government inspectors. Proposed changes to the plan must have contracting officer and COR acceptance.

7.1. Contracting shall include a contingency plan as part of the QCP to explain how operations will be expanded in emergency situations (i.e., essential personnel fail to report for work, equipment breakdown, subcontractor quits without notification, financial support, deployment of military cooks and mess attendant personnel.)

7.2. Deficiency Responses. The contractor shall ensure that all deficiency responses include corrective actions to all items found. Provide a copy to COR/contracting officer.

7.3. The contractor will submit a Service Interruptions/Strike Plan to the Contracting Squadron. The contractor will identify procedures they will take to ensure there are no interruptions of contract services due to labor disputes, labor strikes, or weather conditions.

7.4. Contractor shall develop and maintain a training program designed to ensure all contractor personnel are clearly aware of the contractual requirements and are current with any changes throughout the life of the contract.

8. Contract Performance Transition

8.1. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the contracting officer as part of the proposal. The contractor will have a phase-in period of 10 days in which to perform cleaning of the facility and equipment. This time will also be used by the contractor to get his/her staff in place and oriented to the facility, equipment, and the services required by the end of the phase-in period.

8.2. Phase-Out. If or when there is a change in service provider, the incumbent service provider shall provide familiarization to the follow-on service provider. During the phase-out familiarization period, the incumbent shall be fully responsible for the scope of work specified in the PWS.

9. Government-Furnished Property And Services. The government shall provide the facilities, fixtures, equipment, materials and services listed here or in Technical Exhibit 4a.

9.1. Property.

9.1.2. Facilities. The government shall furnish or make available facilities described in Technical Exhibit 4. Contractors shall not make alterations to the facilities without specific written permission from the contracting officer/COR.

9.1.3. Equipment. The government will furnish the equipment listed in Technical Exhibit 4a.

9.1.4. Equipment Inventory. An inventory of government furnished equipment must be done no later than 5 calendar days before the start of the contract period, and no later than 10 calendar days before the completion of the contract period (including any option periods). A joint inventory of government-furnished equipment by the incumbent, the new contractor, and COR shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer will be notified in writing. The contractor and COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be referred to the contracting officer for resolution.

9.1.5. Equipment Loss or Damage. The contractor shall submit requests for replacement of government-furnished equipment to the food service manager for processing. Such requests shall specify the reason for the replacement request. Liability for loss or damage to GFP shall be determined IAW Federal Acquisition Regulation (FAR) 52.245-1 Alt 1.

9.1.6. Materials. The government will replace materials that are lost due to fair wear and tear up to 10% of the inventory. The contractor will replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the Government's expense.

9.1.7. Subsistence. The government provides all food.

9.2. Services. The government is responsible for:

(a) General.

(1) Removal of any equipment condemned or replaced from the food service facility receiving area.

(2) Electrical power into the building, including panel board and circuit breaker.

(3) Sewer lines from floor and wall drains' of buildings.

(4) All gas, water and steam lines up to and including the supply source for each piece of equipment.

(5) Calibration of all scales and deep fat fryer thermostats.

(6) Repair of walk-ins refrigerators.

(7) Cleaning, maintenance, and repair of exhaust duct (hoods) systems through the exterior outlet and exhaust fan mechanisms.

(8) Alteration, repair, and maintenance of buildings.

(9) Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

(10) Insect and Rodent Control

(b) Utilities. The government will provide gas, electricity, sewage, and water. .,

(c) Mail Distribution. On-base only.

(d) Telephone. "Class C" (on-base) telephone service.

(e) Building Maintenance and Repairs.

(f) Refuse Collection. Government independent contractors will provide dumpsters and ensure they are emptied on a regular basis or more often as required. '"

(g) Recyclable Materials Collection. Contractor is required to place recyclable materials in recyclable containers and a government independent contractor will provide dumpsters to ensure they are emptied.

(h) Security Forces and Fire Protection, contact info as follows:

(1) Law Enforcement Desk 283-2254

(2) Fire Dept 283-2884/117

(3) Ambulance 283-7591

(4) Emergencies 911 (ensure you identify that the emergency is at Tyndall AFB at the beginning of the 911 call)

(i) Continuity Binder. A continuity binder will be provided at each Point of Sale (POS) station. This continuity binder will include references in whole or part for the following publications, other directives and forms:

(1) DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS

(2) OTHER DIRECTIVES

(i) US Department of Health and Human Services Food Code

(3) AIR FORCE FORMS

(4) DEPARTMENT OF DEFENSE FORMS

(i) DD Form 1l31 Cash Collection Voucher

9.2.1 Security, Fire And Medical Services. The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

9.2.2. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

10. Contractor-Furnished Property And Services. Except for those items or services specifically stated as government-furnished or government reimbursed, in paragraph 9 above and Technical Exhibit 4a, the contractor shall furnish everything required to perform this contract, to include but not limited to: Alcohol based hand sanitizer, Dining Packs, Plastic Forks, Plastic Knives, Plastic Spoons, Plastic Sporks, Deli Cups w/ lids, Aluminum Foil, Light Bulbs/Fluorescent Tubes, Food Service Logo Flight Meal Boxes, Styrofoam Carryout Food Containers, Carryout Salad Transparent Plastic Containers 6 oz/12 oz, Time and Date Stickers, Grab-N-Go Stickers, White Grab-N-Go Paper Bags, Time and Date Gun, Cash Register Tape and ink cartridges, Wax Paper Rolls, Styrofoam Cups w/ lids 10 oz, Coffee Cups with Lid, Trash bags Large & Small, Brown Paper Roll, Carryout Soup Bowls w/ lids 12 oz, Plastic Wrap, Dishwasher Thermometer Temperature Strips, Water Filters for Ice Machine(s), Water Filters, Fryer Filter Bags, Nacho Containers w/ lids and Napkins, Chlorine Sanitizer Test Papers (Ph strips), Vinyl gloves of various sizes for food preparation.

10.1. Commercial telephone service. The contractor will furnish their own commercial telephone line. They may work with the Tyndall AFB Communication Squadron to establish this line, if necessary.

10.2. Special Functions. The contractor shall decorate the Berg-Liles Dining Facility with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the Berg-Liles Dining Facility and RQT Flight Kitchen, the dining area and serving line area to include setting up the serving line of the Berg-Liles Dining Facility. The contractor shall arrange, decorate and set the dining room tables to accommodate all special functions, VIP visits and or operational commitments.

10.3. Preventive and Required Maintenance. Perform preventive and required maintenance IAW manufacturer's instructions on all equipment. The contractor shall submit an equipment maintenance plan no later than the last day of contract start month. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance.

10.4. Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as Government-furnished or government reimbursed, the contractor furnishes everything required to perform this contract.

10.5. Uniform Requirement. The uniform will consist of matching or color coordinated shirts, slacks, and hats. The contracting officer, with the COR Management and COR approval, will approve the types and colors of uniforms as well as the standards of dress for supervisors and cashiers before the contract start date.

10.6. Plans. The contractor shall provide the following plans: Quality Control Plan, Contingency Plan, Service Interruptions/Strike Plan, and Phase-In/Phase-Out Plan which will be presented for review by contracting officer/COR at the pre-performance conference.

11. General Information

11.1. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Employees shall pay for each item at the established item price to include the government authorized surcharge.

11.1.2 Contractor employees who eat government provided food shall pay the established price for each item selected. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring in any raw food items, nor shall personal equipment be brought into the facility to cook any personal items. For example there will be no rice cooker, slow cooker, etc. The only outside appliance allowed will be a coffee machine, located at the Raptor Quick Turn Flight Kitchen (RQT). All food items brought into the Berg-Liles Dining Facility or the Raptor Quick Turn flight kitchen shall be a finished product. Finished product means all items are cooked and the recipe is complete. A refrigerator has been provided for employees to store their items, as well as a microwave to warm up their items. Drinks can be purchased at each facility. Employees are not limited to beverages purchased at the facility.

11.2. Training. The contractor will maintain documentation of all training for all employees at required intervals. It is the contractor’s responsibility to ensure all training is up to date. The COR will conduct quarterly inspections to ensure updates of all training folders for all employees are accordingly.

11.2.1. Contractor is responsible for providing the following training to their employees:

(a) ServSafe

(b) Customer Service

(c) Specific Job

(d) Equipment Safety

11.2.2. Government provided training (Coordinated w/ DFAC Manager).

11.2.2.1. Anti-Terrorism Training. The AF will provide appropriate Level 1 anti-terrorism training to contractor employees as required for mission requirements. This training shall be requested through the contracting officer or COR. (ADLS if CAC, ATO provided if no CAC access)

11.2.2.2. Ancillary Training (Total Force Awareness Training). The contractor shall take all ancillary training courses that the government requires for all military and Civil Service employees (such as Environmental Safety Training) and any specific course pertaining to a task, as required by AFI 33-200, Information Assurance Management, unit or Wing/IA office. All courses must be taken, and passed by all on-site contractor personnel.

11.2.2.3. Fire Prevention and Anti-Robbery Training. The contractor shall ensure that contractor personnel attend annual fire prevention and anti-robbery training provided by the Government. Fire prevention training will be IAW Air Force Consolidated Occupational Safety Standard (AFOSH STD) 91-501, Chapter 6 and appropriate National Fire Protection Association (NFPA) Codes. Anti-robbery/resource protection training will be provided by base security forces IAW 31-201. Contractor personnel shall attend at least 2 hours per year of fire prevention training provided by the government.

11.3. Security…