Revised PWS.doc

Continental United States North American Aerospace Defense (NORAD) Region (CONR)-1 Air Force (AF) Air Forces Northern (AFNORTH) SUPPORT

MANPOWER SUPPORT

PERFORMANCE WORK STATEMENT (PWS)

TYNDALL AFB FLORIDA

REVISED 1 JUNE 2012

PERFORMANCE WORK STATEMENT (PWS)

MANPOWER SUPPORT

Table of Contents Section Number and Title

Page Number 1.0 Description of Services 2.0 Services Summary 3.0 Government Furnished Property and Services 4.0 General Information 5.0 Appendices Appendix A, Historical Workload Appendix B, Acronyms and Definitions Appendix C, Publications and Forms

1.0. Description of Services

The contractor shall provide all management and labor necessary to support Continental United States NORAD Region (CONR), 1 Air Force (1AF) / Air Forces Northern (AFNORTH) Tyndall AFB Florida and its associated units at Eastern Air Defense Sector (EADS), Rome, NY; and Western Air Defense Sector (WADS) at McChord Air Force Base, WA. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1. CONTRACTOR CONVERSION

This is to give notice that it may be a possibility that the government may convert all, some, or none of the contractors to civil servants in the future. This contract may or may not be affected. Additionally, there may be a consolidation of Air Operations Centers (AOCs) which could have a possible impact on this contract.

1.2. GOVERNMENT Requirement for Contractor Identification

All contractor personnel shall at all times be identified as contractors by e-mail, in person, and over the telephone.

1.3 CONR-1AF (AFNORTH) OPERATIONS (A3)

1.3.1. TRAINING Analysis and Management. The contractor shall manage and provide policy recommendations for operations training programs for the Air Force Forces (AFFOR) staff, Air Operations Center (AOC), Air Defense Sectors (ADS), and Continental United States (CONUS) fighter units supporting CONR-1 AF (AFNORTH), Operation NOBLE EAGLE (ONE) and United States Northern Command (USNORTHCOM) assigned missions.

1.3.1.1. Provide expert guidance to effectively execute and administer operations training programs in accordance with (IAW) AFI 13-1BCC, Volume 1, Space, Missile, Command and Control Ground Environment Training--Air and Space Operations Center; AFI 13-1AD Volume 1, Space, Missile, Command and Control Air Defense Systems Training, and AFFOR staff training plans.

1.3.1.2. Provide coordination and identification of training needs by conducting staff assistance visits and training needs assessments. Perform research and identify resources to provide appropriate training to meet identified training shortfalls.

1.3.1.3. Ensure the AFFOR staff, AOC, and ADS Training Managers receive the training required to effectively administer operations training programs IAW Major Command (MAJCOM)/ Numbered Air Force (NAF) Instructions.

1.3.1.4. Support the development of supplements to Air Combat Command (ACC)/NORAD training instructions and CONR-1 AF (AFNORTH) Training Operating Instructions (OIs).

1.3.1.5. Coordinate the training trend analysis program and recommend corrective actions; ensure updates to NORAD, ACC, CONR-1AF (AFNORTH) instructions, and Operational Plans (OPLANS) are incorporated into training programs to ensure currency and viability.

1.3.1.6. Perform Joint Training Information Management System (JTIMS) administrative functions and Training Plan Analyst duties. Provide JTIMS user training for AFFOR staff, AOC, and ADS training representatives. Coordinate with NORAD-USNORTHCOM JTIMS program managers for support in ensuring compliance with Joint Training System requirements.

1.3.1.7. Coordinate with internal and external agencies for sector training slots for appropriate training courses. Research and recommend courses of action to alleviate training shortfalls at subordinate units. Evaluate, process, and make recommendations on requests for training waivers from subordinate units.

1.3.1.8. Formulate recommended checklists, operating instructions, and procedural guides for the sectors in conjunction with CONR-1AF (AFNORTH) Standardization and Evaluation Division.

1.3.1.9. Overtime may be required.

1.3.2. OPERATIONS Planning. The contractor shall assist in the drafting of Air Force, joint service, and combined operations plans.

1.3.2.1. Administer the AFNORTH operations planning process in accordance with HAF, MAJCOM, and joint service policies, directives, and procedures.

1.3.2.2. Develop operation plans that are consistent with Air Force and joint service doctrine that fully exploit the USAF and joint services’ unique warfighting capabilities.

1.3.2.3. Coordinate draft versions of plans between staff agencies to ensure a coherent planning effort to include AFNORTH/A5 and the 601st AOC Strategy Divisions.

1.3.2.4. Develop and coordinate concepts for inclusion into Air Force, joint services, or combined operations policies, ensuring operations policies are designed to maximize the effectiveness of air component operations in support of combatant commander’s missions; coordinate operations policy actions to facilitate issue resolution and ensure timely completion.

1.3.2.5. Draft Concept of Operations (CONOPS), warning orders, operations orders, execute orders and requests for forces for the Director, Air, Space and Information Operations.

1.3.2.6. Draft operations annexes of CONR-1AF (AFNORTH) supplements to NORAD and USNORTHCOM conceptual and operations plans.

1.3.2.7. Conduct mission analysis and course of action development, develop request for forces with through analysis of mission requirements, higher headquarters guidance, plans and supporting data. Participate in the AFNORTH deliberate and crisis action planning process, lead and participate in operations planning groups, and in the CONR-1AF (AFNORTH) contingency action team operations.

1.3.2.8. Overtime may be required.

1.4. CONR-1AF (AFNORTH) INSTALLATIONS AND MISSION SUPPORT (A7)

1.4.1. CONTRACTING. NAF Component contracting core competencies include but are not limited to the planning, implementation, and control of OPLANs, Concept of Operations Plans (CONPLANS), and Functional Plans and associated Unit Type Codes (UTC) assets.

1.4.1.1. Coordinate OPLAN UTC requirements with the component NAF A1 and A3.

1.4.1.2. Coordinate with the A4 staff for Joint Theater Logistics (JTL) requirements.

1.4.1.3. Advise Commander NORAD (CDRNORAD) on contracting capabilities to ensure operational decisions are consistent with applicable support capabilities.

1.4.1.4. Assist in planning and execution of Joint Chiefs of Staff (JCS) directed exercises. Review all plans and provide recommendations and assistance. Monitor and assess all changes that were incorporated into the revised plans to include documentation of lessons learned.

1.4.1.5. Provide staff assistance for unit bed down by participating in site surveys and maintaining an area-unique source and requirements data for the bed down and force reception teams.

1.4.1.6. Negotiate inter-service, interagency, host nation or multinational partner contracting agreements.

1.4.1.7. Coordinate with the MAJCOM and Air Staff contracting organizations as required to manage ongoing contingency operations. In addition, plan with multi-agency partners, including military, national, civil, and commercial organizations.

1.4.1.8. Provide timely total force accountability and force closure visibility at the tactical and operational commander level for all AFFOR theater force bed down locations.

1.4.1.9. Establish management plans and procedures for contracting operations and disseminate to deployed supporting units and designated Base Support Installations.

1.4.1.10. Provide required support to assigned contracting UTCs during contingency operations.

1.4.1.11. Plan and execute combat support operations and humanitarian assistance projects.

1.4.1.12. Provide horizontal and vertical liaison within the joint force structure.

1.4.1.13. Formulate the operational and tactical objectives, generate force lists and force movement requirements; and develop, evaluate, and recommend to the JFC courses of action (COA) and plans for friendly forces.

1.4.1.14. Formulate air, space and information operations objectives by developing, evaluating, and recommending potential COAs/Plans to the JFC.

1.4.1.15. Develop, establish, monitor, and comply with the commands security processes to include the DD254 processes and procedures.

1.4.1.16. Assist in the validation of AFFOR requirements. Monitor and track progression and approvals to ensure requirements have been vetted by the proper Directorates.

1.4.1.17. Overtime may be required.

1.4.2. FACILITY MANAGER. Provide engineering expertise to coordinate and monitor the repair, renovation, alteration, and maintenance of assigned facilities.

1.4.2.1. Assure the optimal functioning of building systems including mechanical, electrical, and fire/life safety through planned maintenance inspections (PMI).

1.4.2.2. Use AF Form 332, Base Civil Engineer Work Request, and Microsoft (MS) office to initiate and document repairs, deficiencies, alterations, and new construction.

1.4.2.3. Coordinate support functions (such as vendors, custodial, security, fire, safety, health and environmental, grounds maintenance, and network infrastructure).

1.4.2.4. Verify projects are in compliance with building codes, regulations, and life safety standards.

1.4.2.5. Maintain and update documents and records using automated systems.

1.4.2.6. Serve as the energy conservation monitor.

1.4.2.7. Maintain key control.

1.4.2.8. Respond to fire department or security forces call out.

1.4.2.9. Monitor custodial contract and performance.

1.4.2.10. Liaise between users and host base.

1.4.2.11. Must be fully capable of acting independently to resolve issues associated with repair and construction projects.

1.4.2.12 On-call support shall be required.

1.5. AIR Force Rescue Coordination Center (AFRCC)

1.5.1. ADMINISTRATIVE Assistance. The contractor shall prepare a wide variety of correspondence and reports and compose routine non-technical correspondence such as letters of acknowledgement or notification.

1.5.1.1. Consolidate and finalize information for various reports; gather and summarize information from files and documents for supervisor’s use in responding to inquiries; edit documents for correct grammar, spelling, capitalization, punctuation, and format.

1.5.1.2. Screen incoming mail, receive telephone calls, and greet visitors.

1.5.1.3. Maintain supervisor’s calendar, schedule appointments, meetings, and conferences.

1.5.1.4. Review and update office procedures to ensure effective and efficient operations regarding the clerical, procedural, and administrative work of the unit.

1.5.1.5. Establish, maintain, purge, and dispose of office records and files in accordance with regulations and procedures.

1.5.1.6. Make travel arrangements including scheduling transportation, making lodging reservations, and preparing travel orders and vouchers.

1.5.1.7. Prepare, consolidate, submit, and maintain time and attendance records in accordance with established procedures.

1.5.1.8. Gather all requisitions for office supplies, printing support, and related materials and services.

1.5.1.9. Update tracker or suspense files as required.

1.6. AIR Operation Center (AOC)

1.6.1. AIR Defense Sector Operations. The contractor shall initiate and maintain Defense Red Switch Network (DRSN) teleconference used to communicate with the President, Vice President, Secretary of Defense, NORAD, and other national command authorities.

1.6.1.1. Control plasma and data wall displays to enhance situational awareness for operations floor personnel and battle staff.

1.6.1.2. Ensure that communications are established between interceptor aircraft and NORAD sector controllers and pass real-time updates to battle staff personnel. Support CONR-1AF (AFNORTH) as a communications and data technician (CDT) by maintaining a combat mission ready (CMR) status in the position.

1.6.1.3. Compile and disseminate reports and positional aids as required by Chief Combat Operations Division. Support the Chief of Combat Operations during air defense events by initiating and maintaining combined forces air component commander (CFACC) conference calls, set up displays for the AOC floor, monitor integrated warfare systems (IWS), Zircon chat, and live active-air defense intercept communications.

1.6.1.4. The CDT duty position shall be responsible for the standards and evaluation checklist updates, training plan input, and job qualification standard updates.

1.6.1.5. Utilize internal and external public announcement systems as required by duty.

1.6.1.6. Point of Contact (POC) for battle cab officers for the status of the CFACC, maintenance of equipment, key personnel phone listings, and the initiation of the recall of personnel during exercises and contingencies.

1.6.1.7. This task requires working nights, weekends, and holidays, as necessary to meet operations requirements. Serve as a member of the continuity of operations plan (COOP) team. Non-core hours shall be required. Shift work shall be required.

1.6.2. COMPUTER SUPPORT. The contractor shall install and/or remove cabling. Contractor shall be qualified in fabricating, certifying, and installing category 5 or higher, coaxial, fiber optic (crimp and glue), and multi-pin communications cables.

1.6.2. 1 Install, configure, troubleshoot, and repair network equipment to include routers, switches, hubs, and patch panels on both the non-secure internet protocol router network and secure internet protocol router network.

1.6.2.2. Install and maintain servers and software. Install, configure, troubleshoot, and repair desktop computers and peripheral equipment which includes assistance to the AOC help desk as required to support network user activities. Install and maintain video components. Install and maintain video matrix components including video switches, cables, splitters, and display systems.

1.6.2.3. Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on KG-175 TACLANEs, KG-84/84A, KG-194, STU-IIIs, STEs, and KIV-7s & 19s.

1.6.2.4. Complete specialized training packages for cryptographic equipment, as required.

1.6.2.5. Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Global Command & Control Systems, North American Aerospace Defense Command Contingency Suite, as required.

1.6.2.6. Non-core hours shall be required. On-call support shall be required.

1.6.3. COMMUNICATIONS FOCAL POINT. The contractor shall provide status monitoring and reporting services for CONR-1AF (AFNORTH) Command, Control, Communications, Computers, and Intelligence (C4I) systems including those used by the AOC, battle control centers, Joint Air Defense Operations Center (JADOC), radars, radio sites, and aircraft alert sites.

1.6.3.1. Act as the single focal point for AOC communications problem resolutions. Prepare daily reports and briefings as required. Maintain the master station log (MSL). Monitor available tools for reportable incidents and status reporting, obtain clarification from originating agency, manage a historical database for trend analysis on outages/limiting factors, and provide management with accurate up-to-date information.

1.6.3.2. Conduct authorized service interrupt (ASI) coordination. Perform facility circuit information tracking (FaCIT) system duties. Perform “Open View” or “What’s Up Gold” monitoring duties. Perform Google Earth application duties. Continuously track system and circuit status and advise the Chief AOC Systems, and/or appropriate division/team, of outages exceeding 10 minutes. For higher priority systems, networks, or circuits, immediate notification of any outage may be required.

1.6.3.3. Ensure periodic systems checks are conducted on all systems to ensure full operational status. Assign, track, and prioritize job control numbers.

1.6.3.4. Coordinate with information operations (IO) team on all communication degradations and outages to help identify vulnerabilities, deliberate attacks, and alternate procedures as required.

1.6.3.5. Oversee and direct configuration management as required.

1.6.3.6. Obtain/maintain client system administrator (CSA) privileges/status. Enable first look troubleshooting when sitting position on AOC floor to include basic functions such as unlocking user accounts, organizational mailbox maintenance, and mapping drives and printers.

1.6.3.7. Open job tickets with 325th network control centers (NCC) and Air Education and Training Command (AETC) network operations security center (NOSC) agencies for resolution to mission critical system outages riding their domain.

1.6.3.8. Operate 601st AOC and CONR-1AF (AFNORTH) Communicator Recall Systems. Upload database changes; create scenarios and activate scenarios.

1.6.3.9. Non-core hours and on-call support shall be required.

1.6.4. JOINT Information Coordination CeLL (JICC) Support. The contractor shall assist in the operations of the CONR-1AF (AFNORTH) JICC and Global Command and Control System (GCCS) Common Operational Picture (COP) Cell positions/equipment as well as their respective architectures. These operations include but are not limited to:

1.6.4.1. Data link activity status for (to include but is not limited to) the Pentagon, NORAD, EADS, WADS, 2nd FLEET, 3rd FLEET, Alaskan NORAD Region (ANR), Canadian NORAD Region (CANR), Joint Air Defense Operations Center (JADOC), Airborne Early Warning Systems (AEWS), deployed Air Control Squadron (ACS).

1.6.4.2. Data link equipment/COP hardware is operational for (to include but is not limited to) the Joint Range Extension (JRE), Air Defense System Integrator (ADSI), GCCS, Theater Battle Management Core Systems (TBMCS), and Secure Telephone Equipment (STE).

1.6.4.3. Data shall be collected daily by documenting operational status on the Daily Activity Report (DAR), as well as other locations such as various Power Point briefings, Xircon Chat, and voice reports.

1.6.4.4. The contractor shall assist the CONR-1AF (AFNORTH) Joint Interface Control Officer (JICO) by maintaining an operational qualification (combat mission ready (CMR)), a SECRET security clearance, and staying knowledgeable and current on all operational plans/documents with respect to the planning, fielding, and execution of Tactical Data Link (TDL)/COP architecture and CONR-1AF (AFNORTH) operations/ mission sets.

1.6.4.5. The contractor shall follow and regularly review for content all checklists, job aides, and operational procedures to aid in development and advancement of JICO cell operations and capabilities.

1.6.4.6. The contractor shall assist in the analysis and evaluation of new technologies and concepts pertaining to enhancing information management and communication.

1.6.4.7. The contractor shall assist in training TDL and COP operations/procedures; manage data coordination/track supervision communications nets; conduct/track data monitoring, operations, and coordination using all command and control (C2) and TDL/COP systems available.

1.6.4.8. Contractor shall support CONR-1AF (AFNORTH) by working a rotating manning (non-core hours) schedule for the 24/7 operation of the JICO cell.

1.6.5. ENTRY CONTROL POINT TECHNICIANS (ECP). Issue and retrieve Vindicator access control badges.

1.6.5.1. Work variable shift schedules (days & hours) to support contingencies, exercises, and emergency conditions.

1.6.5.2. Verify visit-authorization approval and individual identification.

1.6.5.3. Exchange identification document for Vindicator badge.

1.6.5.4. Brief individuals on proper use of badges.

1.6.5.5. Account for badges.

1.6.5.6. Perform identification checks as required to provide enhanced security, to include possible bag and hand-carried item checks/searches.

1.6.5.7. Provide compound vehicular access control. Operate the AOC compound vehicle gates (either manually or through use of automatic openers).

1.6.5.8. Perform random vehicle checks/searches based on exercise, contingency, or random anti-terrorism measures. Establish security cordons in support of anti-terrorism measures.

1.6.5.9. Randomly inspect parked vehicles in support of anti-terrorism.

1.6.5.10. Provide physical security for AOC compound and facilities. Direct responsibility for security of AOC mail handling and ECP facilities.

1.6.5.11. Permit access to mail handling room by authorized AOC/LG and CONR-1AF (AFNORTH) personnel for mail/package screening duties. Conduct periodic compound security checks that entail complete physical inspection of all compound security.

1.6.5.12. Perform surveillance camera monitoring and logging, report unusual circumstances through chain of command and/or base law enforcement desk.

1.6.5.13. Coordinate with CONR-1AF (AFNORTH) and 325 FW protocol offices to allow AOC compound access for large tour groups.

1.6.5.14. Act as liaison between compound visitors and unit point of contact. Facilitate unhindered access as much as possible.

1.6.5.15. Modify Vindicator system operation to control compound turnstiles.

1.6.5.16. Program and issue Vindicator Badges.

1.6.5.17. Maintain the AOC Entry Authority List (EAL) utilizing the Joint Personnel Adjudication System (JPAS) to verify and validate Visit Authorization Requests (VARs).

1.6.5.18. Conduct Random Antiterrorism Measures (RAMs) assigned to the AOC in accordance with and as directed by the Installation RAM program.

1.6.5.19. Report the status of RAMs conducted to the Installation RAM Program Manager.

1.6.5.20. Accomplish and maintain all pertinent ECP training proficiencies to include quality control (QC) in order to meet mission and duty requirements.

1.6.5.21. Perform basic daily housekeeping of work area.

1.7. WESTERN AIR DEFENSE SECTOR (WADS)

1.7.1. AIR DEFENSE SYSTEMS (ADS) TRAINING MANAGER. The contractor shall manage and/or monitor Initial Qualification Training (IQT), Mission Qualification Training (MQT), Continuation Training (CT), produce monthly/yearly positional training requirements status report by initiating, tracking, coordinating, planning, and ensuring execution of ADS training program.

1.7.1.2. Manage/monitor ADS Training Program. Enter individual's personal information into Learning Management System (LMS). Create learning history record data. Initiate training program requests. Enter individuals into IQT, MQT and CT by entry into LMS. Maintain AF IMT 4141/LMS, AF IMT (Individual Training Reports), AF IMT 1042, Medical Recommendation for Flying or Special Operational Duty reports, and other documentation IAW AFI13-1ADV1 and local instructions.

1.7.1.3. Administer electronic examinations via the Learning Management System as required. Document electronic examination scores acquired during LMS testing. Coordinate with the Chief of Combat Training Branch, Chief of Combat Operations Branch Chief of Stan/Eval, and Superintendent of Stan/Eval concerning training requirements and documentation. Coordinate with Stan/Eval concerning release from training and additional training results.

1.7.1.4. Issue training materials and explain training plan requirements/process during IQT initial entry.

1.7.1.5. Conduct daily office duties to include general typing, database entry, stock replenishment, safety/ security checks and ADS reference accountability.

1.7.1.6. Manage/monitor LMS database to ensure trainees' progression meets training timelines and deadlines.

1.7.1.7. Finalize trainees' completion of training by ensuring required documentation is accurate and complete.

1.7.1.8. Manage monthly/yearly positional Continuation Training (CT) quota requirements by notifying Combat Mission Ready individuals of required quotas.

1.7.1.9. Coordinate with other stakeholder offices and agencies (including standards and evaluations, airspace scheduling, etc.), to ensure training relevance and continuity.

1.7.1.10. Must have a minimum of 5 years related experience.

1.7.2. STANDARDIZATION AND EVALUATION ANALYSIS. The contractor shall compile trend analysis information for Standardization/Evaluation Boards (SEBs) and HHQ reporting. Report trend analysis results to the Chief of Stan/Eval and HHQ every 6 months. Assist in identifying operational and/or training factors that positively or adversely affect crew capability and make specific recommendations for corrective actions as needed. Assist in the presentation of semiannual SEBs for the Director of Operations and the Sector Commander. Compile Supplementary Evaluations trend data and report that information to the Chief of Stan/Eval. Maintain and utilize an electronic file database for record keeping, trend analysis, printing of standard forms, and archival storage.

1.7.2.1. Maintain Flight Evaluation Folders (FEFs) that contain source documents constituting the history of Command and Control operations qualifications for all operational personnel. Review documented results of administered evaluations for accuracy including Temporary Evaluation Certificates (FL-4) and Certifications of Qualification (AF Form 8). File FL-4s in the crewmember’s FEF after all evaluation requirements are complete including academic and positional requisites. File AF Form 8s in the FEF when all reviews and approvals are accomplished. Create and file Memorandums for Record (MFRs) to document corrections, waivers, and extensions. Maintain qualification history on an AF Form 942 (Record of Evaluation) for all personnel with operational qualifications. Conduct posting review of unit FEFs prior to the end of each calendar year. Document periodic reviews on the crewmember’s AF Form 942.

1.7.2.2. Maintain a library of current read files, publications, and the Operations Information File (OIF). Assist with the creation and dissemination of operational positional checklists.

1.7.2.3. Administer electronic examinations via the Learning Management System (LMS) as required. Document electronic examination scores acquired during LMS testing. Utilize the LMS to verify and load qualification competencies as required. Utilize the LMS to collect trend analysis information for HHQ and SEBs. Identify and report to the Chief of Stan/Eval any Master Question File discrepancies observed while administering LMS electronic examinations.

1.7.2.4. Coordinate with the Chief of Stan/Eval, Superintendent of Stan/Eval, Chief of Combat Training Branch, Chief of Combat Operations Branch, and Chief of Exercise and Analysis Division concerning evaluation requirements and documentation. Coordinate with Combat Operations Training Specialist concerning release from training, additional training, and evaluation results.

1.7.2.5. Conduct daily office duties to include general typing, database entry, stock replenishment, safety/ security checks, and evaluation reference accountability.

1.7.3. INFORMATION and Technology (IT) Support. The contractor shall provide computer and network/server services to install, configure, and troubleshoot network and application server hardware, network operating system software, security patches, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrators.

1.7.3.1. A minimum of 3 to 5 years experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of automated management tools, i.e., Windows Server Update Services (WSUS) and System Center Configuration Manager (SCCM).

1.7.3.2. Conduct testing of network systems to ensure current network software products are compatible with system configurations and to ensure operability, efficiency, and compliance with existing standards.

1.7.3.3. Support, operate, and maintain video teleconferencing equipment.

1.7.3.4. Support the administration of structured query language (SQL) databases, such as MS SQL 2008 servers. Provide network backup and fault tolerance services, troubleshoot and isolate application failures, and ensure corrective actions are taken in a timely manner.

1.7.3.5. Continually survey system operation to identify and anticipate potential problems which could lead to loss or serious interruption of service.

1.7.3.6. Provide web development support for the design, implementation, and maintenance of organizational internet/intranet websites in accordance with AF MAJCOM and local governing instructions.

1.7.3.7. Support electronic and manual publications and forms development, design, control, storage, and dissemination. This may include updating electronic libraries and maintaining and electronically posting publications. Maintain records sets of directives and forms, and coordinate to ensure publications and forms meet prescribed style, format, and legal/statutory requirements.

1.7.3.8. Provide client information services to include information systems devices, applications configuration, installation and maintenance of computer hardware and client software applications to include installation and upgrades to the organization. Add users to network and establish all rights/permissions required for users.

1.7.3.9. Develop and support internet and intranet sites, applications, and systems. Provide support utilizing web technologies Microsoft Office SharePoint Server and other web page and graphic design tools. Develop and maintain user, technical, and system documentation.

1.7.3.10. Create and edit video production and documentation to provide visual information for presentation, education and training, and reports and historical archives. Support the community manager by operating visual information equipment.

1.7.3.11. Must be compliant with DoD Directive 8570.01 “Information Assurance Training (IAT), Certification, and Workforce Management,” IAT Level II requirements to obtain privileged network access.

1.7.4. Personnel Program Specialist. The contractor shall provide personnel management and administrative support to the mission support staff.

1.7.4.1. The personnel support specialist must maintain currency of changing personnel instructions through frequent communication with higher headquarters, including state HQs, headquarters Air National Guard (HQANG), ACC, AFNORTH and, Air Reserve Personnel Center (ARPC).

1.7.4.2. Responsible for the Unit Manpower Document (UMD). Maintain military unit manning documents; coordinate all moves within the sector; accomplish AF Forms 2096 and SF 52 personnel actions for processing. Provide weekly updates on the document, identify changes, errors (if any), and fix actions.

1.7.4.3. Manage and track gains and losses in the unit. Report personnel full-time strength and accountability to higher headquarters and provide situation reports on unit personnel strength and accountability to the Operations duty officer daily.

1.7.4.4. Maintain and analyze statistical data of unit personnel authorized versus assigned and trained for status of reports and training( SORTs) reporting.

1.7.4.5. Responsible for Sector job announcements. Manage, generate, and advertise job announcements when vacancies occur within the organization. Collect applications; review for accuracy, provide guidance to selecting officials, and process forms for newly selected individuals. Also assist in advertising ANG positions outside the organization.

1.7.4.6. Process officer and enlisted promotion requests, provide guidance to supervisors, and maintain liaison with local Force Support Flight.

1.7.4.7. Prepare active duty orders for drill status guardsman personnel.

1.7.4.8. Update duty status reporting as required.

1.7.4.9. Monitor Transaction Registers for accuracy within military personnel system (MILPDS).

1.7.4.10. Manage the selective retention process. Ensure the members are briefed and counseled on the state’s selective retention process and assist the chain of command with notifications to members being retained/non-retained.

1.7.4.11. Process retirement/separation requests.

1.7.4.12. Run monthly roll call in preparation of Unit Training Assembly (UTA), annotate personnel accountability, perform monthly audit, certify, forward to Wing FM; update changes as necessary. Process pay documents for unit personnel (AT/ST/UTA/RUTA/PT); make corrections to roll call roster; provide general guidance/assistance to personnel regarding pay issues. Process National Guard Bureau (NGB) Form 105s (RUTA Cards), AT, ST, and MPA orders for pay and annotate UTA roster accordingly.

1.7.4.13. In-process and out-process unit personnel and augmentees. In-process personnel: provide checklist, construct welcome packages as necessary for new members, obtain required forms (voluntary consent, personal information, etc.), update personnel files, brief members on WADS local policies (pay, billeting, orders, and UTA policies), and make billeting arrangements for drill status guardsmen DSG personnel coming in to perform duty. Out-process personnel: provide checklist, obtain copy of orders, obtain forwarding address and phone, update files personnel information files (PIFs), and update pay records.

1.7.4.14. Coordinate updates and corrections of Point Credit Account Reporting (PCARS) of Sector personnel within the military personnel systems.

1.7.4.15. Manage the career status bonus, special duty assignment pay and aviator continuation pay, and bonuses for full-time Guard members.

1.7.4.16. Coordinate all requests for demobilization and/or mobilization between member, state HHQ, ANG, and MAJCOM.

1.7.4.17. Track personnel pending active guard reserve (AGR) (full-time) tour expiration, suspense pending renewals, process extension or termination paperwork as required, and maintain AGR orders for all personnel.

1.7.4.18. Request and produce personnel management products and reports.

1.7.4.19. Manage unit leave program.

1.7.4.20. Manage Sector’s Sponsorship Program; request sponsor through chain of command, ensure sponsor is trained, and welcome package and letter are sent to new member.

1.7.4.21. Provide customer service to members at all levels of command that need information and assistance with programs provided by the commander’s support staff (general questions, MilPDS requests, research AF instructions and policies, etc.).

1.7.4.22. Perform other tasks as required.

1.7.4.23. Must have a minimum of 7 years related experience.

1.7.4.24. Expert in unique military personnel processes.

1.7.4.25. Experience in access of military personnel systems: MilPDS, vPC-GR, vMPF, PRDA, AROWS, LeaveWeb, CMAS, AF Portal, AF/ANG Community of Practice (CoPs).

1.7.4.26. Experience with maintaining manpower documents, personnel records, active guard/ reserve tour management, ANG hiring practices, military leave program, and a myriad of other personnel actions.

1.7.4.27. Experience with administrative communications, correspondence, and general office management.

1.7.4.28. Ability to manage multiple tasks while handling a large volume of work with frequent interruptions.

1.7.4.29. Ability to deal effectively with personnel at various levels of command, both orally and in writing. Trained in Information Assurance, Information Protection, Operations Security, Physical Security, Force Protection, Intel Awareness, Human Relations and Records Management Level I and II.

1.7.5. ELECTRICAL SYSTEMS SUPPORT. The contractor shall design, install, modify, repair, troubleshoot, and maintain various electrical systems, controls, and equipment located in and near installation buildings and structures.

1.7.5.1. Maintain and install distribution lines and circuits of various voltages used to supply distribution panels, switchgear, power and control circuits, UPS systems, lightning protection systems, high intensity discharge lighting systems, and related equipment.

1.7.5.2. Must have thorough knowledge of installation and maintenance of complete industrial electrical systems and associated equipment.

1.7.5.3. Must have thorough knowledge of construction, installation, operation, and troubleshooting of sophisticated circuitry and controls associated with unique projects.

1.7.5.4. Troubleshoot electrical circuits contain electronic components in order to isolate the cause of malfunction, whether electrical or electronic, in complex relay logic circuits for electrical control system, computer interface devices, analog/digital controls, and solid state motor control circuits for referral to an electronics mechanic for repair.

1.7.5.5. Test and maintain gasoline and diesel generators for proper electrical output.

1.7.5.6. Troubleshoot and repair defective equipment and faulty wiring. Work from building blueprints, wiring diagrams and schematics, engineering drawings, technical manuals, maintenance manuals, and repair manuals to determine the necessary and proper repairs and/or replacements. Follow all Air Force regulations and National Electrical Code (NEC). Maintain and update existing blueprints, diagrams, and schematics. Be able to produce new drawings and schematics.

1.7.5.7. Use and maintain a variety hand, hydraulic, and power tools, such as screwdrivers, pliers, wire cutters, cable pullers, benders, and pipe threading machines. In addition, use a wide variety of test equipment including test lamps, multi-meters, circuit analyzers, circuit breaker testers, voltage recording meters, meggars, watt meters, ohmmeters, and ammeters.

1.7.5.8. Install new circuits and equipment. Move and/modify existing circuits and equipment when required. Assist in engineering a wide variety of electrical systems.

1.7.5.9. Utilize safe practices and procedures following established safety rules and regulations. Maintain a safe and clean work environment. Use required safety equipment and clothing (PPE). Use lock-out/tag-out program and follow locally developed safety programs. Wear protective clothing and gear when required. Follow all Air Force regulations, National Electrical Code (NEC), and National Safety Code.

1.7.5.10. Perform sector operations control center (SOCC) utilities operator tasks.

1.7.5.11. Work individually and alongside other trades in maintaining equipment.

1.7.5.12. Conduct periodic load tests to ensure adequacy of system. Troubleshoot and diagnose complex repair situations involving the electrical components of electrical power production, power distribution equipment, and HVAC systems. Systems include a wide variety of compressors and refrigerant controls. Systems use a wide variety of complicated motor controls and other controls to protect against overload or overheating.

1.7.5.13. May work with hazardous materials such as asbestos or accumulated waste. Require the ability to discern colors, contrast, and depth. Emergency overtime may be required.

1.7.5.14. Require 5-7 years experience and a licensed Journeyman electrician.

1.8. EASTERN AIR DEFENSE SECTOR (EADS)

1.8.1. DATA Link Networks Analysis. The contractor shall provide technical services to install, inspect, service, repair, and test various data link equipment such as situational awareness data link (SADL), transparent multi-platform gateways (TMPGs), JREs, joint tactical information distribution system (JTIDS)/multi-functional information distribution system (MIDS), etc. Design data link networks utilizing routers, cryptographic equipment, and computer systems.

1.8.1.1. Knowledgeable of the interrelationship of components to determine causes of malfunctions as they arise.

1.8.1.2. Use sophisticated testing procedures to ensure accuracy of data. Install computer operating systems to include software service packages. Plan and implement training of both operators and maintainers of data link systems and equipment.

1.8.2. POWERED SUPPORT SYSTEMS MECHANIC. Install, inspect, and perform modifications and repairs to electrical power support systems such as electrical power plants and power distribution equipment.

1.8.2.1. Repair components such as generators, voltage regulators, governors, starter motors, fuel pumps, fuel lines, and oil pumps. Operate manual and remote switches, circuit breakers, rheostats, and other controls on a variety of automatic transfer switches, switchgears, and power distribution panels to perform necessary electric power control and distribution functions. Adjust cycling and synchronization of generators to meet electrical load demand, energizing and de-energizing circuits to control distribution of electric power to busses and feeder circuits; and related equipment.

1.8.2.2. Perform preventive maintenance on electrical power support systems. Check equipment for fuel, lubricants, coolant, and battery water levels; checks pumps, batteries, fan belts, and spark plugs for wear and tear or replacement. Check engine performance, generator bearings, and oil and temperature gauges. Change fuel filters, oil filters, air filters, and lube oil. Adjust thermal and safety controls.

1.8.2.3. Train and/or guide lower grade or lesser experienced employees as required.

1.8.2.4. Troubleshoot electrical power support systems such as electrical power plants and power distribution equipment. Perform visual, auditory, and dimensional checks on system components such as engines and electrical accessories of engines to determine extent of wear and parts to be repaired or replaced.

1.8.2.5. Perform major repair, replacement, and overhaul of power support system components such as diesel, multi-fuel, or gas turbine engines, and electrical accessories of engines. Analyze and interpret blueprints, wiring schematics, control panel diagrams, technical manuals, and manufacturer's manuals. Adjust, repair, and replace major assemblies and components such as rings, pistons, rods, rod bearings, main bearings, seals, camshaft bearings, valves, valve guides, and gaskets for engines up to 3 to 8 cylinders and 500 horsepower.

1.8.2.6. Maintain records and documents actions; prepare accurate, complete, and up-to-date records of actions taken, and assure documentation is properly signed and coordinated in a timely manner.

1.8.2.7. Use and maintain various types of hand and/or power tools, such as screwdrivers, pliers, wire cutters, soldering irons, cable pullers, hydraulic benders, and pipe threading machines. In addition, use a wide variety of test equipment including test lamps, multi-meters, circuit analyzers, circuit breaker testers, voltage recording meters, meggers, watt meters, ohmmeters, and ammeters.

1.8.2.8. Utilize safety practices and procedures following established safety rules and regulations and maintain a safe and clean work environment.

1.8.2.9. Use and assure proper fit of required safety equipment and clothing (Personnel Protective Equipment (PPE)).

1.8.2.10. Use lock-out-tag-out program and follow locally developed safety programs. Perform sector operations control center (SOCC) utilities operator tasks.

1.8.2.11. Work alongside other trades, power production, heating, ventilation, and air conditioning, in maintaining equipment.

1.8.2.12. Conduct periodic load-tests to ensure adequacy of system. Troubleshoot and diagnose complex repair situations involving the electrical components of electrical power plants and power distribution equipment. Systems include those with a variety of compressors and a variety of refrigerant controls. Systems use a variety of complicated motor controls and other controls to protect against overload or overheating.

1.8.2.13. May work with hazardous materials such as asbestos or accumulated waste. Required to wear PPE gear on occasion; require the ability to discern colors, contrast, and depth.

1.8.2.14. Emergency overtime may be required; shift work will be required.

1.8.3. ELECTRICAL SYSTEM SUPPORT. Install, repair, troubleshoot, and maintain various electrical systems, controls, and equipment located in and near installation buildings and structures.

1.8.3.1. Work on distribution lines and circuits used to supply distribution panels, switchgears, power and control circuits, fire alarm systems; cathodic protection systems; lightening protection systems, high intensity lighting systems; and related equipment.

1.8.3.2. Test and maintain gasoline and diesel generators for proper electrical output.

1.8.3.3. Train and/or guide lower grade or lesser experienced employees as required.

1.8.3.4. Troubleshoot problem areas and inspect for defective equipment and faulty wiring.

1.8.3.5. Work from building plans, blueprints, wiring diagrams, engineering drawings, and maintenance, and repair manuals to determine the necessary and proper repairs and/or replacements.

1.8.3.6. Analyze and interpret blueprints, wiring schematics, control panel diagrams, technical manuals, and manufacturer’s manuals.

1.8.3.7. Use and maintain various types of hand and/or power tools, such as screwdrivers, pliers, wire cutters, soldering irons, cable pullers, hydraulic benders, and pipe threading machines. In addition, use a wide variety of test equipment including test lamps, multi-meters, circuit analyzers, circuit breaker testers, voltage recording meters, meggers, watt meters, ohmmeters, and ammeters.

1.8.3.8. Utilize safety practices and procedures following established safety rules and regulations and maintain a safe and clean work environment.

1.8.3.9. Use and assure proper fit of required safety equipment and clothing.

1.8.3.10. Use lock-out-tag-out program and follow locally developed safety programs. Perform sector operations control center (SOCC) utilities operator tasks.

1.8.3.11. Work alongside other trades, power production and heating, ventilation, air conditioning, in maintaining equipment.

1.8.3.12. Conduct periodic load-tests to ensure adequacy of system. Troubleshoot and diagnose complex repair situations involving the electrical components of electrical power plants and power distribution equipment. Systems include those with a variety of compressors and a variety of refrigerant controls. Systems use a variety of complicated motor controls and other controls to protect against overload or overheating.

1.8.3.13. May work with hazardous materials such as asbestos or accumulated waste. Required to wear protective clothing and gear on occasion. Require the ability to discern colors, contrast, and depth. Emergency overtime may be required.

1.8.3.14. Shift work may be required.

1.8.4. OPERATIONS TRAINING TECHNICIAN. The contractor shall perform administrative services in support of Operations Training (DOST). This includes but is not limited to duties as directed by the Operations Training Officer/Superintendent.

1.8.4.1. Serve as the primary DOST administrative point of contact.

1.8.4.1.1. Serve as a DOST safe custodian.

1.8.4.2. Maintain all training documentation to include AF Form 4141, Individual’s Record of Duties and Experience Ground Environment Personnel; AF Form 4142, Individual Annual Training Record; and AF Form 1042, Medical Recommendation for Flying and Special Duty.

1.8.4.3. Make all appropriate entries into the Learning Management System for Initial Qualification Training (IQT), Mission Qualification Training, Continuation Training, Certification Training, and individual positional status.

1.8.4.3.1. Create all 6-part training folders for personnel entered into IQT.

1.8.4.4. Provide administrative support in the maintenance of positional currency for all operations personnel.

1.8.4.5. Prepare and submit nominations for Air Force Combat Readiness Medals (CMR) and devices annually (every January) for all eligible unit personnel.

1.8.4.6. Maintain the supply inventory.

1.8.5. OPERATIONS STANDARDIZATION TECHNICIAN. The contractor shall perform administrative services in support of Standardization and Evaluations (DOV). This includes but is not limited to duties as directed by the Chief, Standardization and Evaluations.

1.8.5.1. Maintain all Flight Evaluation Folders (FEF) IAW AFI 13-1STAN/EVAL Vol. 2.

1.8.5.1.1 Maintain all evaluation documentation to include AF Form 8 (Certificate of Aircrew Qualification) and AF Form 942 (Record of Evaluation).

1.8.5.1.2. Prepare and staff all Form 8s for signature by DOV, Operations Personnel, and DO Staff.

1.8.5.1.3. Perform monthly FEF reviews.

1.8.5.1.3.1. Draft a Memo for Record for any Major discrepancy item noted during an FEF review.

1.8.5.1.3.2. Draft a Memo for Record describing any change in qualification status not annotated on an existing AF Form 8.

1.8.5.2. Calculate academic and positional trends on a quarterly basis for all duty qualifications.

1.8.5.3. Maintain the accuracy of the 17 Month Letter on a daily basis, identifying the evaluation status for all personnel within the 6-month evaluation window. Update and post the 17 Month Letter on the first duty day of the month on the DOV SharePoint.

1.8.5.4. Administer the INIT QUAL, INIT MSN and QUAL/MSN Closed Book tests on the Learning Management System.

1.8.5.5. Make all appropriate entries into the Learning Management System in support of DOV-required data entries, to include individual positional status updates.

1.8.5.6. Maintain the DOV File Plan.

1.8.5.7. Perform the 100% accountability/currency monthly inventory for the unit electronic Operations Information File (requires a NIPR, RELCAN and SIPR account).

1.8.5.8. Post checklist, quick reference guide, and current read file changes.

1.8.5.9. Perform duties as the office equipment custodian.

1.8.5.10. Perform duties as the office safety representative.

1.8.5.11. Maintain the office supply inventory.

1.8.5.12. Serve as the primary DOV administrative point of contact.

1.9. NATIONAL Security Emergency Preparedness DIRECTORATE (NSEP)

1.9.1. ADMINISTRATIVE Assistance. The contractor shall prepare a wide variety of correspondence and reports and compose routine non-technical correspondence, such as letters of acknowledgement or notification.

1.9.1.1. Consolidate and finalize information for various reports; gather and summarize information from files and documents for supervisor’s use in responding to inquiries; edit documents for correct grammar, spelling, capitalization, punctuation, and format.

1.9.1.2. Screen incoming mail, receive…