Attach_1_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

FURNISHINGS MANAGEMENT SERVICES

SEYMOUR JOHNSON AFB, NC

12 Jul 2018

DENNIS G. GOODSON

Deputy, 4th Civil Engineering Squadron

CHRIS R. JOHNSON

Quality Assurance Program Coordinator

MICHAEL J. DEMERS

Contracting Officer

FA480918QF999

Attachment 1

PERFORMANCE WORK STATEMENT

FURNISHINGS MANAGEMENT SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, labor, tools, equipment, transportation, and materials necessary to operate the base Furnishings Management Section (FMS), furnishings warehouse, and maintain government-furnished inventory in support of Seymour Johnson AFB, NC. All work shall be performed in accordance with applicable laws, regulations, standards, instructions, and commercial practices, industry standards and this Performance Based Work Statement (PWS). Warehouse space and a computer system will be provided by the government. The computer system will be located in the Military Housing Office (MHO), 600 Kenly Rd.

1.1. SCOPE OF WORK. The contractor shall manage all aspects of furniture, equipment, and appliance management for dormitories (Permanent Party and Pipeline--as defined in AFI32-6005). Unaccompanied facilities (Dorms) include the following buildings: 3603, 3605, 3606, 3607, 3613, 3614, 3615, 3616, 3651, 3652, and 3815. An occasional requirement exists to provide service to one accompanied unit (the Installation Commander’s unit at 1 Eagleston Court). The Fire Department will also require occasional furnishings support for their sleeping areas. The estimated quantities of work are listed in Workload Estimates (Appendix A). Definitions, Government Furnished Property/Equipment, Reports/Forms, and Examples may be found at Appendices B-K. In the performance of duties, contractor will use guidance listed in References (Appendix L), to include maintaining furnishings inventory in Enterprise Military Housing (eMH) database. Workloads may vary from day-to-day. Washers and Dryers are exempt from the requirements of this contract as they are leased and maintained on a separate contract.

1.2. SPECIFIC FUNCTIONS OF FMS. Functional areas of responsibility include warehouse management, accountability, routine updating of the 5-Year Long-Range Furnishings Plan, and systematic replacement/repair of furnishings/appliances to include annual cost summary for said operations. Authorized furnishings are listed in AFI 32- 6004. The contractor acts as the primary property custodian for all assets in Unaccompanied quarters, Installation Commander’s unit, and Fire Department’s sleeping quarters.

1.2.1. The contractor shall receive requests from the COR to issue, store, deliver, and pick up government-owned furnishings and appliances authorized for use in designated government-owned facilities at Seymour Johnson AFB NC. The names and positions of the authorized COR shall be provided by the Government upon contract award and updated as changes in personnel require.

1.2.2. The contractor shall schedule, deliver, install, and pick up furnishings and appliances from the warehouse on base to the dormitory facilities and from the dormitories to the warehouse. Pickup and delivery services are usually limited to the confines of

Seymour Johnson AFB but may occasionally require an off-base trip. The contractor shall also assemble and disassemble furniture items as required.

1.2.3. The contractor shall request, receive, issue, store, submit for budget, and coordinate the delivery and pick up of all Government owned furnishings authorized for use in Government owned/leased facilities and quarters including Installation Commander (IC) special requirements. Accountability will be monitored by the contractor. Contractor shall document all furnishings and appliance transactions, using the master AF Form 228 and maintain auditable records in computerized Air Force (AF) inventory systems. The AF will provide the necessary access and equipment to use the government provided IT system. Currently the AF inventory system is a module of the eMH. Access to the AF inventory system will require the use of a Government Controlled Access Card (CAC).

See AFFARS 5352.242-9001 Common Access Cards for Contractor Personnel for a description of the process to apply and obtain the CAC and for network access to the government provided IT systems. Currently the Government computers are located in the MHO. The contractor shall provide and maintain an automated Furnishings Transaction Control Log for all activities performed by the contractor involving movement or acceptance of furnishings for each customer. These records shall reflect the status of all assets including physical location (warehouse, dormitory, installation commander’s unit, fire department) and reflect the location and identity of all assets issued to customers. All transactions must be logged as an exchange, turn-in, issue, or receipt and shall be acknowledged by an authorized Government representative preferably at the time of the transaction but no later than 16:30 (COB) of the next business day. Furniture and appliances must be stored and managed under separate Dormitory (O&M) and Housing accounts.

1.2.4. Utilizing the government program (eMH) Unaccompanied Housing Management (UHM) module. If formal AF training is required the Government may direct the contract employee(s) to attend formal training by modification to the contract. The contactor will fund employees travel and per diem to attend AF training on the use of the AF provided computer inventory systems. Costs of formal training shall be reimbursed at the actual cost subject to travel, lodging and per diem rates established by the U.S.

Government travel regulations. Contractor will be trained locally on Strategic Sourcing Blanket Purchase Agreement (BPA) processes for procuring dormitory replacement furnishings that have a mandatory BPA. Contractor shall have the capability to receive work requests via email, phone and fax machine.

1.2.5. The contractor shall perform and document an annual joint (government-contractor) inventory of all furniture and appliances located in facilities and in storage or repair and submit proper documentation to the COR to adjust and reconcile asset balances. The inventory must be completed within 15 working days after contract start date and within 45 calendar days of the start of each option period. The contractor shall provide the inventory report to the Contracting Officer (CO) and authorized COR for review within 2 business days of completion of inventory. Upon receipt of the inventory, the government will accept/reject and make changes as necessary. It will be the contractor’s responsibility to adjust the inventory records as required by the government within five (5) calendar days of concurrence.

1.2.6. 5-YEAR LONG-RANGE FURNISHINGS PLAN (Appendix I). The FMS contractor will update the 5-Year Long-Range Furnishings Plan using eMH database for each building listed in Para 1.1, see appendix “I” for an example. The database will contain (building number, building type (Pipeline or Permanent Party) date constructed, total rooms, total bed space, furniture description, quantity, FY purchased, FY life expectancy expires, total number of items, cost per item, total cost. The FY life expectancy expiration date will be completed in accordance with the life expectancies listed below (IAW AFI32- 6004). The COR will notify FMS Contractor by email when furniture is scheduled to be delivered/replaced by a separate contract; FMS will update the 5-Year Long-Range Furnishings Plan monthly. Items which have reached their life expectancy will be shaded in red. FMS contractor shall provide the 5-Year Long-Range Furnishings Plan to the Contracting Officer (CO) and the CO will provide the updated 5-Year Long-Range Plan to the COR. The FMS contractor will also provide total work order numbers for the previous 6 months to the CO by 5 Apr and 5 Oct and the CO will provide the work orders to the COR.

LIFE EXPECTANCY (YEARS) – This is IAW AFI 32-6004 Bedroom and Day Room Refrigerators - 12 Day Room Ranges - 8 Bedroom and Day Room Microwaves - 4 Bedroom and Day Room Wood Furniture (Hard goods) – 10 Day Room Upholstered Furniture – 4 Day Room Electronics – 5 Curtains/Draperies - 7 Day Room Electronics – 5 Box Springs/Mattresses - 4

1.2.7. PROCESSING GOVERNMENT-OWNED PROPERTY. The FMS contractor shall maintain separate supply and equipment accounts for Unaccompanied (UH) furnishings assets and IC assets by ensuring a well-defined audit trail of all furnishing transactions are documented using AF Form 228. As the equipment custodian, the contractor has full responsibility and accountability for all furnishings. Contractor shall request, receive, issue, store, determine minor repair parts for furniture/appliances, deliver, advertise excess furnishings (IAW AFI32-6004), turn-in to Defense Reutilization and Marketing Office (DRMO) and pick up/delivery of all government owned furnishings/appliances authorized for use in facilities/quarters listed in Para 1.1.

1.2.8. The contractor shall provide an annual report summarizing inventory of all accounts to the COR. This report shall include all equipment/furnishings issued or stored in warehouse, issued to dorm rooms, day rooms, lodging’s prepared inventory, training dorm’s prepared inventory, and the fire department’s prepared inventory (excel spreadsheets). Submit the annual base inventory to the COR for Base Civil Engineer’s (BCE) signature.

1.2.9. Adjust reconcile asset balances by submission of proper documentation and provide results to the duly authorized COR as stipulated in AFI 32-6004. Identify, manage, and report excess furnishings/appliances and equipment. The process is as follows: FMS will identify excess furnishings/appliances on DD form 1348-1A to the COR.

If COR approves of the turn in, a work order will be sent to the FMS contractor to schedule time/location of DRMO representative’s pickup (after properly offering to other units on base or other military installation). The location may vary at times as DRMO may not have room in their compound. Any location on Seymour Johnson AFB may be identified as a DRMO pickup area. FMS may be requested to deliver the excess items to DRMO.

DRMO signs the DD form 1348-1A. FMS will retain a copy. FMS will provide a copy of the DD form 1348-1A’s to the COR monthly. The FMS copy shall be retained for the life of the contract. When contract ends, the form shall be turned over to the COR.

1.2.10. Mass moves are defined as those moves which involve more than 50% of the residents of a specified building including the removal and replacement of all furniture and appliances within that designated area. These moves will be negotiated and billed separately on a case-by-case basis as requirements become known.

1.2.11. MINOR REPAIR. Perform repairs on furnishings, appliances, window coverings as required.

1.2.11.1. Minor repair of furnishings includes, replacing light bulbs, replacing hinges, doors on cabinets, drawer handles, latches, furniture legs, chair arms, drawers and legs on bed frames, (to include “after-market” modifications). Touch-up and cosmetic repair of finished surfaces, shade holder on lamps, tighten or replace loose screws, brackets, nuts and bolts, replace missing/broken parts, hinges, doors on cabinets, drawer handles, latches, furniture items and legs, minor re-gluing and bracing of loose joints.

1.2.11.2. Minor repair of appliances includes, but is not limited to replacing refrigerator seals, light bulbs, replacing hinges, handles, touch-up and cosmetic repair of finished surfaces, tighten or replace loose screws, brackets, nuts and bolts, replace missing/broken parts, hinges, and latches.

1.2.11.3. Minor repair of window coverings includes replacement of cords, plugs, and curtain/draperies. NOTE: Blinds are not furnishings.

1.2.11.4. Minor repair of equipment includes: vacuums, carpet shampooers, includes repair/replacement of switches, cords, plugs, belts, loose screws, nuts, bolts, vacuum bags and vacuum brushes.

1.2.11.5. An item is uneconomical to repair when one-time repair costs exceed 75% of the current acquisition costs. Upon the recommendation of FMS, the COR will make the determination of repair vs. replacement. If replacement is the decision, the COR will submit a work order to FMS to have the item turned in. Minor repairs are completed within 5 workdays. Expendable materials utilized in minor repair should be purchased on the appropriate government GPC card (O&M or Housing). The Contractor shall coordinate these purchases, in advance, with the COR/appropriate GPC cardholder’s approving official.

1.2.12. MAJOR REPAIR. Major repairs consist of repairs over $200. Repairs in excess of $200 shall be reimbursed by the Government under a separate Contract Line Item Number (CLIN) on the pricing schedule. The contractor shall provide in writing, repair and replacement costs and anticipated life expectancy of the item within 3 workdays of receiving an item. Written approval by the COR or a duly authorized representative is required prior to completing major repairs. Upon approval, the government will reimburse the contractor the difference between $200 and the actual costs of repair under a line item in the Contract. Carpet is not replaced by the contractor; the 4th Civil Engineer Squadron (4 CES) replaces carpet as needed.

1.2.13. Additional Work. Additional work outside normal hours (see 4.15.2) of operation shall remain within the scope of the PWS. The Contractor shall provide written notification for additional work, to include a cost proposal, to the COR at least 3 workdays in advance. Approval by the CO is required prior to completing any additional work. Additional work will beaded to the contract via a modification under a separate line item.

1.2.14. Ensure furnishings, appliance and equipment that are in customer’s possession are sufficient, in good repair, clean and serviceable. Customer surveys will be conducted by the contractor. Customer surveys will be provided to the COR by the first day of the next month.

1.2.15. The Contractor is responsible and accountable for all assets located in the Furnishing Management warehouse and other approved locations on Seymour Johnson AFB, NC in accordance with (IAW) AFI 32-6004. The contractor shall maintain warehouse and furnishings stored in the warehouse IAW AFI 32-6004, Warehouse Management section.

1.3. CONTROL FURNISHINGS/APPLIANCES. Schedule, deliver, and pick up furnishings/appliances to include assembly and disassembly of furniture items. The contractor shall remove and turn-in existing furnishings and deliver new furnishings in unaccompanied dormitory quarters upon request. Partial deliveries are authorized based upon availability of assets and the contractor’s ability to maintain furnishings back-up stock. All furniture transactions shall be signed for by the Dormitory Superintendent or their authorized representative. Issuance, deliveries, pick-ups and turn-ins shall be accomplished within 3 duty days from the time/date of the Dorm Superintendent’s and/or COR’s request, with the exception of high-priority furnishings (reference 1.3.1). The contractor shall provide a receipt to the manager and maintain a copy on file. The contractor shall maintain an automated customer waiting list where stock deficits have been identified. Accomplish mattress replacement not later than the end of the next duty day after day of request. Ensure assets are protected during transport.

1.3.1. High priority items (i.e. refrigerators, microwaves, ovens, beds) shall be issued the same day requested if the request was received prior to 1200 hours.

1.3.2. The contractor shall receive new shipments of furniture and appliances to be added into the inventory. The contractor shall remove, load, unload, unpack, and assemble the items (if required). All packing materials shall be properly disposed of or recycled at the base recycling center or at an off-base location. Furnishings acquired from vendors shall be inspected and matched with the government order upon receipt.

Additionally, the contractor shall inspect all shipments for damage and missing parts.

Damaged cartons shall be opened and items shall be inspected for serviceability with discrepancies being reported to the shipper and the COR. Damages caused by the shipper, shall be returned to the shipper for repair or replacement at no cost to the government. Items under warranty, which are received damaged, shall be set aside and the manufacturer notified for appropriate repairs or replacement.

1.3.3. BACK-UP STOCK. Store furnishings to include back-up stock, maintained and organized, IAW DODR 4145-19-R-1 and AFI 32-6004. Ensure there is an adequate back-up stock for furniture, appliances and equipment based on past usage. Back-up stock should be reviewed quarterly, new requirements should be identified to the COR each quarter. The FMS contractor shall send a typed request to the COR for the items needed to maintain an adequate back-up stock (should not exceed 3% of inventory for each item description).

1.3.4. Maintain an electronic Furnishings Transaction Control Log. Inventory shall be maintained in the eMH database using the bar code scanning method for all activities performed by the FMS involving movement, repair, turn-in and replacement of furnishings, appliances and equipment. The log shall include: work order number, point of contact that requested the repair or movement, date notified, discrepancy or request, and date completed. A soft copy shall be provided to the COR monthly.

1.3.5. WARRANTY DATA. Obtain warranty documentation from manufacturer for all newly received appliances and record and maintain warranty data for existing appliances.

Maintain all warranty data and an automated log (excel spreadsheet) for quick reference to determine if assets are under warranty. Automated Warranty log requires the following information to be listed: make/model, warranty expiration date, serial number, and date of purchase. Warranty data will also be maintained by inserting information onto AF Form 4302, Appliance Warranty; listing make/model, warranty expiration date, serial number, and date of purchase. Affix the AF Form 4302 to the back of each appliance.

1.4. FURNISHINGS INVENTORY/VALIDATION/CONDITION/RECONCILIATION

REPORTS. (See Appendix E, for example).

Perform and document validation and condition report of all furniture, appliances and equipment in the buildings listed in Para 1.1. This will be accomplished by contacting the facility managers and gathering their inventory lists. All lists will be consolidated and entered into an AF 228 master list (See Appendix E). The FMS contractor shall validate the facility managers’ lists by inspecting/validating and documenting the results. The FMS contractor shall ensure all buildings listed in Para 1.1, and the Fire Department’s sleeping areas are inspected each year. All buildings listed in Para 1.1 will be inspected and validated in Apr and Oct each year. All reports shall be documented electronically and submitted to the COR by 5 Oct each year. The reports shall contain building number, room number, furniture description, and quantity and condition code.

Condition codes are defined as:

Bent: Self Explanatory Broken: malfunction in the furniture’s operation such as a drawer doesn’t slide out easily Burned: Self Explanatory Faded: Easily noticeable fading Gouged: large scratch Good: No discrepancies Rusted: Self Explanatory Scratched: Easily noticeable scratch or scratches Soiled: stains or dirty appearance Chipped: Self Explanatory Dented: Self Explanatory New: Self Explanatory Loose: Self Explanatory Marred: any damage not explained by another condition Rubbed: another color smeared Torn: Self Explanatory Worn Badly: appearance beyond normal wear and tear Cracked: Self Explanatory

1.4.1. WAREHOUSE FURNISHINGS INVENTORY. Perform and document inventory and condition report of all furniture, appliances and equipment in the warehouse. This report will be completed within 30 days after award of the contract and on 5 Apr and 5 Oct each year.

1.4.2. FURNISHINGS RECONCILIATION. Adjust and reconcile asset balances for all furnishing/appliance by comparing the listings received from the facility manager to the FMS contractor’s master list. If items are missing, the FMS contractor shall contact the appropriate facility managers and ask them to locate the missing furniture. If items are not located, FMS will provide the COR an electronic list of furniture not found, the list will include: Building #, Room # and Item.

1.5. CUSTOMER REQUESTS. Customers will submit work requests to the COR by email. Contractor will accept work requests only from the COR. The transaction control log should be annotated within 1 work day of request. Within 5 workdays of each work request the Contractor shall repair, turn-in to DRMO/accept turn-ins from customers, repair, deliver, unpack, inspect, and/or assemble the furnishing(s) and place them in the location required. The contractor shall exchange/replace individual requests for mattresses and/or box springs no later than the end of the next duty day of request.

1.6. TURN-INS. If customers drop off furniture, appliances or equipment for needed repairs or DRMO turn in, the FMS contractor will notify the COR for issuance of the proper work order. COR will issue the work order.

1.6.1. When furnishings are turned-in or condemned, the contractor shall provide written documentation on a DD Form 1348-1A, Issue Release/Receipt, of items for government approval. Refrigerators shall have refrigerant and doors removed while awaiting removal and disposal. Any items that cannot be disposed of at the base recycling center shall be properly disposed of at an approved landfill. A copy of all disposal documentation, to include Refrigerant, (Chlorofluorocarbon (CFC)) disposal, from the recycling center, and the landfill shall be provided to the COR or alternate prior to payment of invoice. The Government will reimburse the contractor for disposal and mileage expenses incurred under a line item in the Contract.

1.6.1.1. Cleaning. All furniture shall be cleaned prior to turn in or issue. The cleaning shall be accomplished by the dormitory occupant if it is a turn in item and by the contractor if the item is being issued from the warehouse. Should the dorm occupant return items in an unsatisfactory manner and if cleaning is required, contractor shall notify the Dorm Superintendent and COR for resolution.

1.7. CUSTODIAL SERVICES. The contractor shall provide shall ensure the office and warehouse area are kept in a clean, neat and orderly appearance (floors free of debirs, dusted etc..). The contractor, at no expense to the Government, shall furnish necessary tools and supplies to provide this service.

2. SERVICES SUMMARY

Performance Objective

PWS

Para

Performance Threshold

SS-1 Prepare and submit 5-Year Long-Range Furnishings Plan to COR NLT 5 Apr and 5 Oct of each year.

1.2.1 100% of the time

SS-2 Minor Repair. Perform maintenance & repair on furnishings, appliances, window coverings and equipment as required.

1.2.5.1 thru 1.2.5.6

No more than 1 defect per month

SS-3 Control furnishings & appliances. Schedule, deliver, and pick up furnishings & appliances to include assembly and disassembly of furniture items. Accomplish deliveries and pickups within required time limits.

1.3 No more than 1 defect

per month

SS-4 Store furnishings to include back-up stock, maintained and organized IAW DODR 4145.19- R-1 and AFI 32-6004

1.3.1 No more than 1 defect

per month

SS-5 Warranty data. Obtain warranty documentation from manufacturer for all newly received appliances and record and maintain warranty data for existing appliances.

1.3.6 100% of the time

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. Government Furnished Facilities. The government shall provide a furnishings supply and storage facility. Facilities shall only be used in performance of the contract.

The government shall furnish the following services; telephone for on base emergency 911 service, police and fire protection, weekly pickup of refuse dumpster and insect/rodent control upon notification of infestation.

3.1.1. Facility Manager. Contractor shall appoint a facility manager and an alternate facility manager for government provided facilities. Contractor must provide a facility manager appointment letter for each facility. Facility managers are the point of contact between facility occupants and Civil Engineers, Security Forces, and the Fire Department.

Letter should provide a facility manager and alternate facility manager. It should list the facility number and the business and home phone numbers of the facility managers.

Facility managers will be required to attend facility manager training (provided by the government). Facility manager duties include conducting safety checks of facilities assigned and reporting needed repairs of those facilities.

3.2. Government Furnished Equipment. See Appendix C. Government Furnished Property/Equipment.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL. The contractor shall develop, submit for contracting officer approval, and maintain a Quality Control Plan (QCP) to ensure furnishings management services are performed in accordance with established commercial standards. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, contractor shall develop control procedures to meet listed Satisfactory Service (SS) items.

4.2. QUALITY ASSURANCE. The government will evaluate the Contractor’s performance by appointing a representative(s) to assess performance to ensure satisfactory services are received. The government representative will evaluate the Contractor’s performance through intermittent, and random on-site inspections to ensure compliance with the Contractor’s quality control program and receipt of any complaints from base personnel. The government will also receive and investigate complaints from various customers located on the installation. The QAP and the Contractor shall be responsible for initially validating customer complaints; however, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

4.3. RESERVED

4.4. POINT OF CONTACT (POC). The Contractor shall provide a Contract Manager and alternate(s) who must be able to speak, read, and write in the English language. The name of this person and alternate(s) along with the limits of their authority shall be designated in writing to the COR. The contract manager or alternate shall be on site and available during normal duty hours within 1 hour to meet on the installation with government personnel to discuss issues. The Contractor shall provide the COR with telephone number(s) where surveillance results and complaints can be reported. This information will be kept updated by the Contractor whenever personnel changes occur.

4.5. APPEARANCE. Ensure the employees present a neat appearance at all times while on base, and that employees do not wear any clothing that has pictures or words which could be considered indecent or inflammatory. Distinctive nametags or uniforms will be worn so that customers can readily identify contractor personnel as employees of the FMS. The warehouse will have a neat and orderly appearance.

4.6. SECURITY REQUIREMENTS. Ensure that all employee and contractor vehicles are registered, insured, and maintained in compliance with North Carolina laws and base directives. Vehicles should have the company name visible on both sides.

4.6.1. PHYSICAL SECURITY, ANTITERRORISM/FORCE PROTECTION

a. In accordance with AFI 10-245, Air Force Antiterrorism (AT) Standards, and AFI 10-245/AETC Sup 1 the following requirements apply to this contract:

(1) Contractor personnel may be required to participate in installation Anti- Terrorism/Force Protection exercises.

(2) Contractor personnel will comply with the implementation of higher Force Protection Conditions and will ensure that subcontractors are in compliance as well.

(3) Antiterrorism (AT) Level I training is available to all contractor personnel.

The government will provide/make available AT Level I training/information at the contractor’s request. To request training, contact the 4th Security Forces, 4SFS/S3T, Law Enforcement Instructor, 919-722-2898/2494.

b. FPCON levels:

(1) FPCON NORMAL. This condition applies when a general global threat of possible terrorist activity exists and warrants a routine security posture. At a minimum, access control will be conducted at all DOD installations and facilities.

What to Expect: Expect to see a routine security posture.

(2) FPCON ALPHA. (AF Modified) This condition applies when there is an increased general threat of possible terrorist activity against personnel or facilities, the nature and extent of which are unpredictable, and circumstances do not justify full implementation of FPCON BRAVO measures. However, it may be necessary to implement certain measures from higher FPCONs measures resulting from intelligence received or as a deterrent. The measures in this FPCON must be capable of being maintained indefinitely. What to Expect: Expect random vehicle checks and increased crime prevention efforts.

(3) FPCON BRAVO. Applies when an increased or more predictable threat of terrorist activity exists. Sustaining BRAVO measures for a prolonged period may affect operational capability and military-civil relationships with local authorities. What to Expect: Expect to see closer inspections of vehicles and deliveries, ID checks, and a greater presence of guards.

(4) FPCON CHARLIE. Applies when an incident occurs or intelligence is received indicating that some form of terrorist action or targeting against personnel or facilities is likely. Prolonged implementation of CHARLIE measures may create hardship and affect the activities of the unit and its personnel. What to Expect:

Expect rigorous efforts to inspect vehicles and facilities; you may be required to evacuate the base, or you may not be allowed On-Base without escort.

(5) FPCON DELTA. Applies in the immediate area where a terrorist attack has occurred or when intelligence has been received that terrorist action against a specific location or person is imminent. FPCON DELTA is usually declared as a localized condition. FPCON DELTA measures are not intended to be sustained for an extended duration. What to Expect: If On-Base, follow security forces instructions; you may be directed to evacuate or seek shelter, if Off-Base, you may be denied access until the incident has been taken care of and additional security measures will delay and interrupt normal routines

c. The contractor shall ensure areas controlled by contractor employees comply with base operations plans/instructions for Force Protection Condition (FPCON) procedures, and local search/identification requirements. The contractor shall be responsible for the above FPCON requirements in all assigned facilities. In addition, in other shared occupancy buildings, the contractor shall assist (based on occupancy) with manning the building/facility Entry Control Point (ECP). The contractor shall safeguard all Government property, including controlled forms, provided for their use. At the close of each work period, Government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. Instructions, regulations and forms can be obtained online at http://www.e-publishing.af.mil/ or by doing a general inquiry on any web-based search engine. If unable to obtain the applicable information, contact the 4th Contracting Squadron’s contract administrator. Areas controlled by Contractor employees shall comply with base Operations Plans/instructions for Force Protection Condition procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements.

4.7. ENVIRONMENTAL. The receiving, issuing, use, disposal and recycling of any hazardous or non-hazardous type materials on Seymour Johnson AFB will be IAW AFI 32-7086, AFI 32-7080, Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), Executive Orders, federal, state, local regulations, laws and guidelines.

4.7.1. HAZARDOUS MATERIAL. Contractors using any hazardous materials on any Air Force installation must comply with the review procedures as authorized. The contractor shall provide to the Contracting Office an AF Form 3000, Material and Approval Submittal, along with current Material and Approval Submittal, listing all materials to be used during the contract, along with current Material Safety Data Sheets (MSDSs). The Contracting Office will contact the Installation Hazardous Material Pharmacy (IHMP), 4th Civil Engineer Squadron, Installation Management Flight, if there are any questions regarding whether an item is hazardous per the submittal process. If any of the material should be classified as hazardous, IAW AFI 32-7086, the Contractor will submit an AF Form 3952, Chemical/Hazardous Material Request Authorization or the local installations Hazardous Material Authorization Review Request worksheet with any required supporting documentation, for each chemical item with all information completed as required per item. The Contractor will submit the request to the Contracting Office for transmittal to the IHMP office for the review process of the materials and must obtain authorization approval from the IHMP through the contracting officer prior to transporting or using hazardous materials on the installation. The Contractor must supply an up-to-date MSDS sheet for each requested item listed as a hazardous material as defined to be delivered under this contract. The chemicals requested shall be properly identified and included with an applicable identification number, such as National Stock Number, Special Item Number or Part Number and shall be maintained in the Contractor’s office and each room used for storage by the Contractor on Seymour Johnson AFB. No hazardous materials, lubricants, oils, liquids or related materials shall be deposited in the refuse containers on base. The Contractor shall contact Base Installation Management Flight for disposal of any spent materials as determined to be hazardous waste by the IHMP. The contractor shall adhere to all other federal, state, and local guidelines regarding environmental practices. If the initial material request and authorized users listing (AUL) for materials already approved for us on the installation, must be updated or materials added during the performance of the contract, the Contractor, Contracting Officer and the IHMP will determine that through the review process. If any new or any other material are to be delivered under this contract that are classified as being hazardous, then they must also go through the review process, before they can be approved for use on this installation.

4.7.2. This request and list must be updated during performance of the contract whenever the Contractor, Contracting Officer and the IHMP determines that any other material to be delivered under this contract is hazardous.

a. The Contractor agrees to submit, for each item as required prior to award, a Material Safety Data Sheet (MSDS), meeting the requirements of 29 CFR 1910.1200(g) and the latest version of Federal standard No. 313 for all hazardous material identified in this clause. Failure to submit the Material Safety Data Sheet before award may result in the apparently successful Contractor being considered non-responsible and ineligible for award.

b. If, after award, there is a change in the composition of the item(s) or a revision to Federal standard No. 313, which renders incomplete or inaccurate the data submitted under paragraph (b) of this clause, the Contractor shall promptly notify the Contracting Officer and the IHMP and resubmit the data as required.

4.7.3. GOVERNMENT REGULATIONS. Executive Order 12856 of August 3, 1993, requires Federal facilities to comply with the provisions of the Emergency Planning and Community Right-To-Know Act of 1986 (EPCRA) (42 U.S.C.11011-11050) and the Pollution Prevention Act of 1990 (PPA) (42 U.S.C. 13101-13109). The contractor shall provide all information needed by the federal facility to comply with the:

a. Emergency planning reporting requirements of Section 302 of EPCRA

b. Emergency notice requirements of Section 304 of EPCRA

c. List of Material Safety Data Sheets required by Section 311 of EPCRA

d. Emergency and hazardous chemical inventory forms of Section 312 of EPCRA

e. Toxic chemical release inventory of Section 313 of EPCRA, which included the reduction and recycling information required by Section 6607 of PPA

f. Toxic chemical release inventory of Section 313 of EPCRA, which includes the reduction and recycling information required by Section 6607 of PPA

g. Pollution Prevention and Right–to-Know Information per FAR 52.223-5.

4.7.4. COMPLIANCE. The Contractor must comply with all applicable federal, state, and local laws and regulations including but not limited to Occupational Safety and Health Administration (OSHA), Department of Defense and United States Air Force regulations (examples include directives, manuals, and instructions).

4.7.4.1. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor.

4.7.4.2. The receiving, issuing, use, disposal and recycling of any hazardous or non-hazardous type materials on Seymour Johnson AFB will be IAW AFI 32-7086, AFI 32- 7080, EPA, OSHA, Executive Orders, federal, state, local regulations, laws and guidelines.

4.7.4.3. If the contractor spills or releases any substance listed in 40 CFR 302 into the environment, the contractor shall immediately report the incident to the Base Environmental Control Office. The Contractor shall be liable for containment and environmental clean-up of the spill or release of such substance.

4.7.5. SAFETY REQUIREMENTS AND REPORTS. In performing work under this contract on a Government installation, the contractor shall:

4.7.5.1. Perform work in a safe manner as required by OSHA Safety and Health requirements as identified in OSHA 29 CFR 1910.

4.7.5.2. Provide CO a written copy of the contractor safety plan. The safety plan shall include and identify the details of the contractor’s safety organization, responsibilities, method of program implementation, and how corrective actions are implemented and accomplished when necessary.

4.7.5.3. Provide a verbal report to the CO immediately for each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Adhere to Federal Acquisition regulation (FAR) Clause 52.236-13, Accident Reporting. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence. Provide the installation Safety Office with information pertaining to the mishap for future mishap prevention and/or action to fix noted discrepancies.

4.7.5.4. Reporting. The contractor shall submit on a monthly basis a report of usage of HAZMAT materials within that period. The report will be by a log showing the product name and stock number assigned to that material in AF-EMIS, any amount used during this period and any balance left to still be used by the contractor. The report shall be submitted to the CO by the 1st day of the month. It will then be forwarded to the COR who will forward it to the installation HAZMAT Pharmacy (IHMP) within 5 working days after the end of each month.

4.8. RESERVED

4.9. SMOKING. Smoking is only authorized in the designated smoking areas on Seymour Johnson AFB.

4.10. WEAPONS. No weapons of any kind will be brought onto the installation by the Contractor

4.11. QUALIFICATION/TRAINING: The contractor’s employees must be qualified to perform all tasks in this performance work statement. Should an employee resign the contractor shall provide a qualified person immediately.

4.12. COMPUTER TRAINING. The onsite FMS manager will be proficient in Microsoft Office programs, i.e., Word, Excel, PowerPoint and Outlook.

4.13. Base Access/Passes. See AFFARS 5352.242-9000 for entry requirements.

4.13.1. Contractor personnel shall not operate vehicles on the flight line at any time.

4.13.2. The contractor shall be responsible for safeguarding all government property provided for contractor use. All government furnished facilities, materials and equipment shall be secured at the close of each business day and at all times when unsupervised.

4.13.3. The contractor shall ensure that all keys issued for Government Facilities are not lost, misplaced or used by unauthorized persons. No Keys shall be duplicated. Access to keys shall be strictly controlled by the contractor at all times, and said keys shall only be used by the Contractor or their authorized employees. The contractor shall provide escort to maintenance personnel.

4.13.4. In the event keys are lost or duplicated, the contractor shall be required, upon direction of the CO, to re-key or replace the affected lock or locks. The Government at its discretion may replace the affected lock or locks or perform re-keying of existing lock cores. When the replacement or re-keying of the locks has been accomplished, the Contractor shall be provided a bill for the total cost of the work, this cost shall be deducted from the monthly payment due to the contractor.

4.13.5. Any violation of health and safety rules and requirements, unless promptly corrected as directed by the CO, shall be grounds for termination of this contract in accordance with the default clause of this contract.

4.14. CONTRACTOR VEHICLES

4.14.1. The contractor’s vehicles shall be of the general purpose type suitable for the transport of furniture and equipment and considered standard for the industry. The vehicle shall be capable of protecting furnishings during inclement weather. The contractor company name should be prominently displayed on the vehicle and the vehicle shall be maintained in a manner as to present a clean, neat, professional appearance. The vehicle shall be in operable condition and meet all local, state, and federal requirements. Vehicles found to be unsafe and unable to function as designed shall be removed from the installation and replaced at the contractor's expense. The CO may inspect the contractor's vehicles at any time and direct the removal of any unsafe or objectionable vehicles form the installation.

4.14.2. Hours of Operation. The Contractor shall establish a normal duty hour shift from

0730 hours to 1630 hours, Monday thru Friday, except for Federal Holidays.

4.14.3. Recognized Holidays. The contractor shall not be required to provide service on the following Holidays:

1st of January New Year's Day 3rd Monday in January Martin Luther King Day 3rd Monday in February President's Day Last Monday in May Memorial Day 4th of July Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day 11th of November Veteran's Day 4th Thursday in November Thanksgiving Day 25th of December Christmas Day

If the holiday falls on a Saturday, it is observed on the preceding Friday. If the Holiday falls on a Sunday, it is observed on the following Monday.

5. APPENDICES.

A. Estimated Workload Data B. Definitions C. Government Furnished Property/Equipment D. Required Reports/Forms E. Example of FMS Inventory Validation Condition Reconciliation F. Master Furnishings Inventory G. Example of Warehouse Furnishings Inventory H. Example of Back-up Stock I. Example of 5-Year Long-Range Furnishings Plan J. Example of Furnishing Transaction Log K. Warranty Data Listing L. References

APPENDIX A – ESTIMATED WORK LOAD DATA

(Based on Historical Data)

ITEM

NAME

ESTIMATED QUANTITY (Annually)

1 Estimated Number of Work Orders

2 Estimated new/replacement inventory purchases:

Hardwood Bedroom Furniture, Hardwood

Day Room Furniture, Upholstered Day Room Furniture, Mattress/box springs, Lamps, Appliances (refrigerators, ranges, microwaves), Day Room Electronics and curtains/draperies.

See

5-YEAR

LONG-RANGE

FURNISHINGS

PLAN

ESTIMATED NUMBER OF WORK ORDERS

Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 15 4 6 5 5 7 5 4 3 6 5 3 3

Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 16 8 5 5 5 4 7 2 6 3 5 7 7

Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 17 7 3 2 5 7 5 4 3 6 5 8 5

APPENDIX B – DEFINITIONS

Furnishings:

Appliances: Bedroom and Dayroom Refrigerators, Dayroom ranges, Bedroom and Dayroom microwave ovens.

Equipment: Carpet shampooers, vacuums (Not considered furnishings for the purpose of the 5-Year Long-Range Furnishings Plan).

Furniture: Furnishings listed as approved allowances for CONUS locations are outlined IAW AFI 32-6004, Table A2.1. NOTE: Items not considered furnishings for the purpose of managing the 5-year long-range furnishings plan includes:

sheets, pillow cases, mattress covers, box spring encasements, blankets, comforters, bed-in-a-bag, pillows, and draperies.

Window Coverings: curtains/draperies (blinds are not furnishings).

NOTE: Dorm carpeting is purchased and replaced by the 4th Civil Engineer Squadron and not included in cost estimates for the 5-Year Long-Range Furnishings Plan.

Work Order:

A piece of furniture is defined as an assembled item ready for customer use. For example:

Bed = Headboard, Footboard, 2 Rails (or Captains Bed), Mattress and Box Spring Lamp = Lamp and Shade

A work order is defined as working on 1-5 pieces of furniture. (repair, delivery, pick-up, turn into DRMO) For example:

Work request to repair a bed, deliver two lamps, repair two dressers in the same building, requested on the same work request is one work order.

Work request to deliver one lamp and one bed to separate buildings is two work orders. Work request to turn in 50 mattresses to DRMO is 10 work orders.

APPENDIX C – GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

APPENDIX D – REQUIRED REPORTS/FORMS

Required Due Date Warehouse Furnishings Inventory 5 Apr and 5 Oct of each year CQP Bid Document Validation/Condition Report 5 Apr and 5 Oct of each year Primary/Alternate POCs Upon Contract Award and as changes occur DD form 1348-1A 5 Apr and 5 Oct of each year 5-Year Long-Range Furnishings Plan Monthly Back-up Stock 1 Oct of each year Contractor’s Safety Plan Quarterly AF Form 3952 - Chemical/Hazardous Material Authorization

Upon Contract Award

Customer Surveys As Needed Furnishings Transaction Control Log 1st day of each month Warranty Data Monthly Number of work orders for 6 months (for QIC) Upon Contract Award and as changes occur Accident Investigation Reports 5 Apr and 5 Oct of each year Contractor's Environmental Reporting Log Within 5 calendar days of each occurrence Facility Manager appointment letters 1st day of each month Upon Contract Award and as changes occur

APPENDIX E - FMS INVENTORY VALIDATION CONDITION

RECONCILIATION EXAMPLE

CONDITION CODES:

BE BENT

BR BROKEN

BU BURNED BLDG 3603 ROOM/QTY CODE

FA FADED

GG GOUGED DRAPES 1 GO

GO GOOD BEDSPREAD 2 TR/GO

RU RUSTED HEADBOARD 3 GO/GO/GO

SC SCRATCHED MATTRESS 3 SO/SO/GO

SO SOILED BOX SPRING 3 GO/GO/GO

DE DENTED BED FRAME 3 GO/GO/GO

NE NEW NIGHT

STAND

2 BR/GO

LO LOOSE

MA MARRED

RB RUBBED

TR TORN

WR WORN

BADLY

ZC CRACKED

CG CHIPPED

APPENDIX F – MASTER 228 FURNISHINGS INVENTORY

EXAMPLE

(Double click image to view complete document)

APPENDIX G – WAREHOUSE FURNISHINGS INVENTORY EXAMPLE

(Double click image to view complete document)

APPENDIX H – BACK-UP STOCK EXAMPLE

FMS Product

Description

Amt/Unit

Bedroom Microwaves 20 Mattresses (Twin) 9 Mattresses (Full) 13 Dressers 0 Chairs 0 Refrigerators (10.3 cu ft) 20 Refrigerators (18 cu ft) 2 TVs 0 Vacuums 0 Ranges 0 Dayroom Microwaves 1

TOTAL 65

*Back-up stock should not exceed 3% of total inventory--per product description.

APPENDIX I – 5-YEAR LONG-RANGE FURNISHINGS PLAN EXAMPLE

See Attachments

APPENDIX J – TRANSACTION LOG – EXAMPLE

APPENDIX J - TRANSACTION LOG (EXAMPLE)

Work Order Number

Requestor

Date notified

Facility

Room Number

Discrepancy or request

Date Completed

FMS-00001 Microwave is not heating FMS-00002 curtains fell down FMS-00003 wand on blinds broken FMS-00004 mattress FMS-00005 need to dispose of curtains FMS-00006 credenza door is broken FMS-00007 freezer door won't stay shut

FMS-00008

temperature controls inside fridge are broken off

FMS-00009 no curtains in the room

FMS-00010

broken lamp shade in bedroom, window blinds bent/broken

FMS-00011

rails missing on bed nearest sink area, bed is on floor

FMS-00012

hinges came off credenza desk and door is completely off

FMS-00013 front of night stand drawer missing

APPENDIX K – WARRANTY DATA LISTING EXAMPLE

Building

Model

Make

Warranty Expires

Serial#

Date of

Purchase

Room #

MFR 5W

Refrigerator Brand X

14-Sep-05

10200164

15-Sep-02

10200134

10200165

10200177

10200023

10200187

APPENDIX L - REFERENCES

REFERENCE DESCRIPTION

AFI 32-6003 General Officers Quarters

AFI 32-6004 Furnishings Management

AFI 32-6005 Unaccompanied Housing Management

AF Manual 23-110 USAF Supply Manual

DODR 4145.19-R-1 Storage and Material Handling