PWS - Fort Eustis Cranes and Hoist Contract.pdf

CUI

PERFORMANCE WORK STATEMENT

FOR

CRANES/HOISTS INSPECTION, MAINTNENANCE AND REPAIR

FA4800Q0009

733 CES

Joint Base Langley-Eustis, VA

Revision Date: 5 Nov 25

TABLE OF CONTENTS

1.0 SCOPE OF WORK

2.0 DESCRIPTION OF SERVICE

3.0 GENERAL INFORMATION

4.0 SERVICE SUMMARY

5.0 GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND

SERVICES

APPENDIX A – ACRONYMS

TECHNICAL EXHIBIT A - EQUIPMENT LIST FOR HOIST AND CRANES

TECHNICAL EXHIBIT B - ENVIRONMENTAL REQUIREMENTS

1.0 SCOPE OF WORK. The contractor shall provide all management, tools, supplies, equipment, labor and other items necessary to perform inspections and load tests to ensure reliable and continuous safe operation of all cranes/hoists listed in Technical Exhibit A. The work shall be in accordance with (IAW) manufacturer’s specifications and shall be intended to maintain the cranes/hoists equipment in safe and reliable operating condition. The contractor shall prepare and maintain a current preventive maintenance schedule that includes the annual inspection and load test, if required, for all cranes/hoists equipment in this Performance Work Statement (PWS). The contractor shall submit the preventative maintenance schedule to the Contract Officer Representative (COR) within 30 days after the contract performance period starts and shall keep it current IAW specifications in the PWS. Upon completion of maintenance, inspections and load tests, the contractor shall provide an inspection report as stated in subsection 2.2.2., Inspection Reports and Certificates, of this document.

2.0. DESCRIPTION OF SERVICES.

2.1. GENERAL This is a non-personal services contract to provide cranes and hoists inspection and Preventative Maintenance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government. The contractor shall provide all management, tools, supplies, equipment, transportation, materials, supervision and other non-personal services necessary to perform inspection, maintenance, and repair of the Cranes/Hoists Inspection, Maintenance and Repairs on Joint Base Langley-Eustis (JBLE), Eustis, VA, in a manner that will ensure continuous and safe operation. The contractor shall perform to the standards in this PWS. All maintenance work shall be in accordance with commercial practices or manufacturers’ specifications. All service and maintenance work performed by the contractor shall conform to the latest applicable editions of the following specifications and standards: OSHA, AFI 91-203, ASME/ANSI B30 Cranes, Hoists and Lifting Devices, ASME/ANSI B30.10 Hooks, 29 CFR 1910-179 and Manufacturer’s Recommendations and Warranty Requirements.

2.2. Annual Inspections. The contractor shall perform annual inspections in accordance with (IAW) manufacturer’s recommendations prior to expiration of previous inspection. Annual inspections shall include but is not limited to motors, rollers, bearings, rails, wire rope, hooks, sheaves, drums, proper adjustment and excessive wear of components, and safety devices and operational aid inspection. Current expiration dates will be provided by the Government in accordance with AFI 91-203.

2.2.1. Rated Load Markings. The rated load of the cranes shall be plainly marked on each side of the crane’s rails and block, and if the cranes have more than one hoisting unit, each hoist shall have its rated load marked on it and its load block and this marking shall be clearly legible from the ground or floor. If the cranes rails need to be marked with a new load rating the contractor must block out the old rating and repaint new load ratings on both sides of the rails and block, so the load rating is clearly legible from the ground or floor. After the cranes have passed the load test each crane and hoists shall have a stamped solid metal tag attached onto the cranes/hoists to show the date of the load test, ID number of the cranes/hoists as per list in PWS, building location, Hoists Number. The tag must be visible from controlling area.

2.2.2. Inspection Reports and Certificates: Upon completion of inspection and/or certification of equipment, the contractor shall tag the equipment at the pendant and the crane control box with the new date of certification within 48 hours of completing such work. The contractor shall prepare and submit written inspection reports and load test certificate reports within two (2) business days after each annual inspection is completed to the COR. The report shall identify each type of lift equipment, ID number of the cranes and hoists as listed in A of Technical Exhibit A of this PWS, the location’s building number, maintenance work performed, repairs needed, date of inspection, name of the technician(s) who performed the work, and the overall condition of the equipment. Whenever an annual load test is performed, the contractor shall also provide the Load Test Certification with the inspection report to the COR. If the needed repairs, annotated in the inspection report, require work considered over and above preventative maintenance work, the contractor shall provide a detailed written estimate describing the required work, parts and support equipment. The contractor shall provide the repair estimate to the CO or COR. The CO or COR will notify the contractor if and when the repair will be done.

2.2.3. Catalog of Cranes and Hoists. After inspection and certification, the contractor shall catalog each crane and hoists as follows: make, type, model number, tonnage, specific location and condition. All cranes and hoists shall be evaluated to determine the projected life remaining on the piece of equipment.

The catalog shall indicate which hoists and cranes require replacement and prioritize which hoists or cranes should be replaced first. The contractor shall provide a copy of the catalog to the COR within 5 days of completion of the annual inspections. The format of the catalog is at the discretion of the contractor. In addition to the catalog an AFTO95 and AFTO244 shall be accomplished and submitted with the catalog annually.

2.3. Maintenance Inspections. The contractor shall perform preventative maintenance in accordance with (IAW) manufacturer’s recommendations as detailed in the owner's manual. Preventative maintenance shall include but is not limited to cleaning, greasing, lubrication, and adjustment of motors, bearings, rollers, switches, etc. Preventative maintenance will also include tightening/replacing nuts, bolts, screws, etc., inspect/repair/replace cables, wire rope, chains, clutches, brakes (discs), and end stops, repair/replace all electrical components to include motors, disconnects, loose wire, strobe lights, horns, lights, fuses, relays and bad connections.

2.3.1. Parts and Repairs for Non-Mobile Cranes and Hoists only. The contractor shall notify the CO or the COR within five (5) business days of any required repairs found during annual and preventative maintenance inspections. All repairs must have prior CO approval. The contractor shall provide, in writing, a repair estimate to include a description of suggested repairs, a list of all parts to include manufacturer name, part numbers, serial numbers, cost, labor costs, and method of repair. Once approved by the CO, the contractor shall make all repairs for the cranes and hoists to be considered fully operational. Repair costs shall not exceed 50% of the cranes and hoists replacement value. The contractor shall furnish parts specified by the manufacturer or of equal or better quality. If repairs are disapproved by the Government, the cranes and hoists will be removed from service and "red tagged" by the Contractor.

The contractor will furnish red tags to lock out disabled equipment.

2.4. Load Test. The contractor shall load test each crane and hoist upon completion of repairs to or replacement of primary or structural components of the lifting systems. The contractor shall perform load tests in accordance with commercial practices or manufacturers’ specifications and shall be intended to maintain the cranes and hoists in a safe and reliable operating condition until the next load test cycle. The cranes and hoists shall be load tested with weights and these weights shall be certified by appropriate federal, state and county regulatory agencies. The use of water weights at any location must have prior approval by COR. The use of water weights may be denied. Load test certificates shall be provided to the COR within 10 business days.

2.4.1. Reload Testing. In the event of unscheduled repairs requiring an additional load test certification (not including annual testing and certification) the contractor must obtain consent from the CO before incurring any additional costs to load test the crane(s) in order for it to be recertified in accordance with AFI 91-203. Load test certificates shall be provided to the COR within 10 business days.

2.5. Equipment Repairs and Service Call.

2.5.1. Repairs. The contractor shall identify, in writing, all necessary repairs considered to be out of the scope of preventative maintenance as defined within this PWS. The contractor shall submit a written repair report as above within two (2) business days. The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours. The contractor shall coordinate all routine work outside of normal duty hours with the COR and the CO.

2.5.2. Service Calls. The CO or COR will notify the contractor of repairs to be made by a service call.

The contractor shall respond to the Government’s request for repairs within 24 hours of notification, survey the condition of the equipment, and provide the COR a written repair estimate within two (2) business days. All repair work shall be in accordance with normal commercial practices using parts specified by the Cranes and Hoists manufacturer or items of equal or better quality. Downtime of the Cranes and Hoists shall be kept to an absolute minimum. The contractor must notify the COR of all projected downtime and estimated time for repair. The contractor shall prepare and submit a written repair report within two (2) business days after the repair is completed and as stated in subsection 2.7. Repair Report of this document.

2.5.3. Emergency Service Calls. An emergency is anything which, if not remedied, will cause further property damage, creating cost for the Government. The COR will notify the contractor of the location of the inoperative hoists or cranes. The contractor shall in turn respond to emergency service calls no later than two (2) hours upon notification and survey the scope of work involved and provide service.

The contractor shall take corrective actions to secure the hoists or cranes, make the area safe for personnel, prevent any further damage to the building and brief the facility manager and the COR. A written repair estimate is required for emergency calls within 24 hours. The contractor shall complete repairs within 72 hours after notice to proceed with the COR or as otherwise approved by the Contracting Officer. The contractor shall notify the COR when repairs are complete. All repair work shall be in accordance with commercial practices or manufacturer’s specifications. The contractor shall prepare and submit a written repair report within two (2) business days after the emergency repair is completed as stated in 2.5.1. subsection of this document.

2.5.3.1. Contracting Officer/COR Approval. The COR will approve each repair that has a total cost under $2,500.00 and the Contracting Officer (CO) will approve each service call/repair that has a total cost of $2,500.00 and greater. The contractor is not authorized to perform unscheduled work without the approval below.

2.5.3.1.3. All work with the total cost of each repair under the micro-purchase threshold limit (currently $2,500.00) shall be approved by the COR first before the contractor is authorized to perform. The contractor shall repair the affected system or area within the mutually agreed upon time after notification.

2.5.3.1.4. All work with the total cost of each repair over the micro-purchase threshold limit (currently $2,500.00) is required to be approved by a CO to determine the price to be fair and reasonable. The process for CO approval is outlined below.

2.5.3.1.5. When the contractor identifies a repair that is estimated to cost $2,500.00 or more, the contractor shall contact the COR first and provide the COR with the scope of work for repairs. The contractor shall not provide any pricing or estimates for any repair that is estimated to cost $2,500.00 or more. The contractor shall only provide the scope of work to the COR.

2.5.3.1.6. The COR will submit a repair request to the 633 CONS Contract Specialist, who will then send a Request for Quote (RFQ) to the contractor.

2.5.3.1.7. The contractor shall provide their quote to the 633 CONS Contract Specialist, who will then coordinate with the COR to ensure technical acceptability. Once the COR provides their technical review to the 633 CONS contract specialist, a Letter of Direction (LOD) will be issued by 633 CONS for the contractor to begin the repairs. The contractor shall complete the repairs within the mutually agreed time stated in the LOD after the LOD notification. A minimum of three (3) quotes shall be submitted by the contractor for items that are not proprietary to the Original Equipment Manufacturer (OEM).

2.5.3.2.8 The contractor shall invoice for all repairs after the work is completed and submit all tickets for the work as one (1) attachment in Procurement Integrated Enterprise Environment.

2.5.3.2.9 The contractor will be reimbursed for parts at cost. The contractor shall ensure they obtain the best possible prices and discounts from suppliers. The contractor shall not add a mark up to their cost. The contractor shall provide a copy of the vendor invoice to the CO or COR depending on the amount of the repair. For individual parts that exceed $250.00 the contractor shall provide three quotes to show the best value was obtained.

2.6. Warranty on Service Call Repairs. The contractor shall warranty repairs for the length of time consistent with the equipment manufacturer’s recommended commercial standard warranty to include parts and labor.

2.7. Repair Report. The contractor shall prepare and submit a repair report within two (2) business days after the routine and emergency service call repairs are completed. The report shall include the date and time of the service call, if it was an emergency or a routine service call, the type of lift equipment, the location’s building number, ID number, the repairs performed to include itemized replacement parts and labor breakout, the actual equipment downtime, and the name of the technician performing the repairs.

2.8. Personnel Qualifications

2.8.1 Crane Inspection Qualifications: Inspector has successfully passed an examination in Accordance with Code of Federal Regulations Title 296 Part 1910, 1919, 1926, 1929 and the ASME B30 Series Safety Codes. Inspector’s qualifications shall be provided within their proposal.

2.9. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables

Item Due Date Quality Control Plan (QCP) Para 4.7 Submit with proposal Inspector Qualification Certification Para

2.8. inclusive

Submit with proposal

Catalog of Cranes and Hoists Para 2.2.3 Within 5 business days Parts and Repairs Para 2.3.1 Within 5 business days Load Test Para 2.4 Within 10 business days Reload Testing Para 2.4.1 Within 10 business days Repairs Para. 2.5.1 Within 2 business days Service Calls Repair Estimate Para 2.5.2 Within 2 business days Service Calls Repair Report Para 2.5.2. Within 2 business days after Repair Emergency Service Call Repair Estimate Para 2.5.3. Within 24 hours

Emergency Service Call Repair Report Para 2.5.3. Within 2 business days after Repair

Repair Report Para 2.7. Within 2 business days after the routine and emergency service call

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0700 to 1600 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodation may be made on a case-by-case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth -19 June Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Essential Contractor Service. The Government has identified all, or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall always maintain open and professional communication with government personnel. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance.

Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1. Listing of Personnel. The contractor shall maintain a current list of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2. Pass and Identification. All prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escorts may be granted (at the installation's discretion) for an interim period while investigations are being conducted. The 733d Security Forces Squadron, as appropriate, will conduct background checks on all contractor personnel requiring access to the installation. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a contractor employee entry to all or part of the installation is absolute.

3.9.3. Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.4. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.10. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, DAFI 71- 101, Criminal Investigations, and AFI71-101 paragraph 1.1 of Volume 2, Protective Service Matters.

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.11. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.12. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.12.1. Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities. The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.13. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.14. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.15. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.16. Operations Security (OPSEC). This contract has been determined to not have critical or sensitive information requiring an OPSEC Plan.

3.17. Safety Requirements. The contractor shall conform to the safety requirement contained in the contract for all activities related to the accomplishment of the work.

3.17.1. If during any maintenance or inspection as required per PWS the Contractor discovers any defects making the cranes unsafe for use, the contractor shall immediately apply lock out, tag out procedures, per 29 CFR 1910.147, to prevent its use until such time as the hazard is abated IAW the terms and procedures of this contract. The contractor shall take precautions as the COR may reasonably require for safety and mishap prevention purposes.

3.17.2. The contractor shall record and report promptly, within two (2) hours, to the CO and COR, of any instance of damage to Government property, Contractors’ property, or injury to either Contractor or Government personnel. The contractor shall, in the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO. If the Government elects to investigate the accident/mishap, the contractor shall cooperate fully and assist Government personnel in the conduct of investigation until the investigation is completed. Include a statement for each subcontract requiring cooperation and assistance in accident/mishap reporting and investigation.

3.18. Fire Prevention. Under this contract, the contractor shall be required to obey all National Fire Codes and Air Force regulations as they relate to this work. The contractor shall not execute any open welding or use of flame apparatus without obtaining clearance from the base fire inspector. The base fire inspector may be contacted at (757)878-1008; the contractor shall notify the base fire inspector 24 hours in advance of the intended use of any fire apparatus. When using flame apparatus, contractors shall provide fire protection devices, such as noncombustible coverings and fire extinguishers, as directed by the fire inspector. Open burning is not allowed on base. Always control litter by keeping it in containers. Remove construction debris from the base; remove all equipment, drums, containers, and all other construction material upon contract completion.

3.19. Environmental Requirements: All contractor personnel must complete Environmental Management Awareness and Competency (EMAC) training within 30 days of starting work on JBLE-Eustis and annually thereafter. This training is accomplished on The Environmental Course Hub (TEACH) website at:

https://usaf.learningbuilder.com/. Any questions about EMAC training certification may be addressed to the Environmental Management System program manager within 733 CES/CEIE at (757)-878-7378. By order of the 633d Air Base Wing Commander, all contractors working must follow the installation’s environmental regulations (also known as “Environmental Management Procedures” or “EMPs” which are available for viewing and downloading from the EMP library on the JBLE- Eustis Environmental Web Page at this location: https://www.jble.af.mil/About-Us/Units/Ft-Eustis/Eustis-Environmental/EMPs/. Of particular importance to contractors is EMP 4.4.6.16 (Environmental Contracting Special Conditions at JBLE-Eustis); the current version (as of July 2025) is provided in Technical Exhibit B.

3.20. Environmental Policy: Joint Base Langley-Eustis is dedicated to the conservation, protection, and enhancement of the environment. This is accomplished by planning and implementing environmental programs to: maintain environmental compliance; to promote pollution prevention; to continually improve environmental stewardship; and to achieve a sustainable facility by providing coordination between JBLE-E, the regulatory agencies, and activities including facility or process owners, contractors, and tenants. All services and work provided by contractors will be performed in such a manner to adhere to this policy.

https://usaf.learningbuilder.com/ https://www.jble.af.mil/About-Us/Units/Ft-Eustis/Eustis-Environmental/EMPs/

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICES SUMMARY TABLE

Performance Objective/ Services Summary Item

PWS

Para

Performance Threshold Method of Assessment

Surveillance

Annual Inspections.

Perform annual inspections IAW manufacturer’s recommendations

2.2. Annual inspections

completed within one year of previous inspection.

Reports and certificates turned in to COR on time.

No deficiencies permitted

(AQL).

100% Inspection

Annual

Inspection Reports and Certificates.

Provide inspection reports and certificates within 2 business days after completion.

2.2.2. The contractor shall

prepare and submit written inspection reports and load test certificate reports within two (2) business days after each annual inspection is completed to the COR.

No deficiencies permitted

(AQL).

100% Inspection

Annual

Catalog of Cranes and Hoists. Provide catalog shall indicate which hoists and cranes require replacement and prioritize which hoists or cranes should be replaced first.

2.2.3. Within 5 business days No

deficiencies permitted

(AQL).

100% Inspection

Annual

Maintenance Inspections.

Provide Preventative Maintenance on all cranes and hoists during annual inspections

2.3 Cranes and hoists must be

operational and in good working condition. All inspection reports and quotes turned in to COR on time

No deficiencies permitted

(AQL).

100% Inspection

Annual

Parts and Repairs. Provide list of required repairs and a written quote for parts and repairs.

2.3.1. Contractor shall notify the

CO or the COR within 5 business days of any required repairs.

No deficiencies permitted

(AQL).

100% Inspection

As Required

Load / Reload Test. Provide the COR load test certificates within 10 Business days of test.

2.4. and 2.4.1.

Load test certificates shall be provide to the COR within 10 business days.

No deficiencies permitted

(AQL).

100% Inspection

As Required

Service Calls. Repairs are made in a timely manner to minimize equipment downtime. Response and repair is made within the specified time.

2.5.2 Repairs are made within the

repair ticket specified repair time 100% of the time each month.

No deficiencies permitted

(AQL).

100% Inspection

Monthly

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re- performance, the Government may:

• Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

• Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one-month period may result in an immediate Progress Meeting with the Multi- Functional Team (MFT). All remedies shall be in accordance with FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.1.4. The contractor shall have complete work and ready for inspection in accordance with all terms of the contract. The Government will perform monthly quality assurance inspections to measure overall performance and determine contract payment. Government inspects according to the appropriate surveillance method (s), to compare Contractor's performance to contract requirements and standards.

When the Supervisor is not available during inspection to receive the results, acceptance or rejection of work will be made based on the initial inspection.

4.2. Inspection Methods. The Government may use a variety of surveillance methods to evaluate the Contractor's performance. The Government may unilaterally change the type and frequency of inspections as it is necessary. Both scheduled and unscheduled surveillance will be used to look at the total or parts of performance. Valid customer complaints will not be added to the defective samples found under random or planned sampling for the purposes of deductions in contract payment.

4.3. Measuring Performance. The Government will use the SS in this contract as the primary tool to measure contract performance. The American National Standard Sampling Procedures and Tables for Inspection by Attributes (ANSI/ASQCZ1.4) will be used to determine the number of inspections and the number of allowable defects each month. Contract performance will be measured each month by comparing the number of recorded defects on the sampling guides to the number of allowable defects as determined by the acceptable quality level (AQL). Defects are the Contractor's failure to meet contract provisions, requirements and standards. One defect constitutes failure of one inspection of one service listed on the SS during an evaluation period.

4.3.1. Performance Tolerance for Random Sampling. When the method of surveillance of a service listed on the SS is random sampling, tables in ANSI/ASQCZ1.4 will be used to determine the number of allowable defects and when each service should be accepted or rejected.

4.3.2. Acceptable Performance. Contractor performance will be acceptable when all requirements have been met and the number of allowable defects (as determined above) has not been exceeded, whether random or planned sampling techniques were used.

4.3.3. Unacceptable Performance. Services listed on the SS will be unacceptable and rated defective when the number of recorded defects exceeds the allowable number of defects permitted. Defects will result when performance does not meet contract provisions, or was not IAW contract requirements and standards, or was not completed by the specified time, or was not completed in its entirety. Once a defect has been identified it remains a defect, regardless if it has been corrected.

4.4. Corrective Action Report (CAR). When a SS service is defective, the Government will issue the Contractor a CAR. The Contractor shall reply in writing by the suspense date explaining why performance was unacceptable and how recurrence of the problem will be prevented in the future. The CO will evaluate the Contractor's explanation and determine if other remedies, e.g., partial payment, or contract termination is applicable.

4.5. Re-performance Requirements. At the sole discretion of the Government and upon notification to the Contractor, the Contractor may be required to re-perform or perform late any or all defective work.

Where the Government elects, the Contractor shall be notified promptly after inspection that specified defective work will be re-performed or performed late and completed within the re-performance period specified by the Government. In such cases, the Government will re-inspect work designated for re-performance or late performance.

4.6. Conditions of Re-performance. Re-performed work shall comply with same requirements as initial work. The requirement for re-performing defective work will not alleviate the Contractor from responsibility to perform all other work IAW the terms of the contract. The Contractor's original inspection results will not be modified when work is re-performed IAW the contract. The Contractor may be held liable for any damages sustained, e.g., costs associated with re-inspection.

4.7. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service.

A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback.

The plan shall be submitted within the proposal. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.8. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking the attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR) and provide it to the Contracting Officer for issuance to the contractor. The contractor shall respond in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.9. Surveillance Methods.

4.9.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs.

Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.9.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.9.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.10. Post Award Conference/Periodic Progress Meetings. The contractor shall attend any post award conference convened by the contracting activity or contracting office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.10.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor.

Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

4.11. Contracting Officer’s Representative (COR). The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. The COR will be identified and designated by separate letter and a copy furnished to the Contractor stating the responsibilities and limitations of the COR.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES

There is no Government-furnished property for this Contractor that meets the intent of FAR Part

45. There is Government equipment that will remain in control and accountability of the Government.

Equipment Inventory. An inventory of Government equipment to be used by the contractor to fulfil this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods).

The Contractor and CORs shall conduct a joint inventory of all Government equipment, and the Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.2. Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.3. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.4. Security, Fire, and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting injured employees to a local hospital are available on a cost reimbursement basis.

5.5. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

5.5.1. The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

5.5.2. Materials: The contractor shall provide new or factory reconditioned parts and components when providing preventive maintenance services as described herein. All replacement units, parts, components, and materials to be used in the maintenance of the Cranes and Hoists equipment shall be compatible with that existing equipment on which it is to be used; shall be of equal or better quality as original equipment specifications; and used in accordance with original design and manufacturer intent. If the original manufacturer has updated the quality of parts for current production, parts supplied under this contract shall equal or exceed the updated quality. The contractor shall retain parts replaced readily available for inspection by the COR upon request. When disputes arise concerning material, equipment, and components selected for work items already accomplished, the contractor shall, at no cost to the Government, remove, replace, and/or rework material, equipment, and components so that compliance with the Government's requirements are satisfied. The resolution of formal disputes is addressed in the "DISPUTES" clause, Section I.

5.5.3. Equipment: The contractor shall furnish all the vehicles necessary to fulfill the requirements of this contract and be maintained in good operating order and meet all Federal, State, local and base requirements. The contractor shall not perform vehicle maintenance or non-emergency repair on Government property. Vehicles shall present a neat appearance and have the Contractor's name affixed on it for easy identification.

5.6. Safety Equipment: The contractor shall provide all safety and personal protective equipment necessary to fulfill the requirements of this contract and be maintained in good operating order and meet all Federal, State, local and base requirements.

5.7. Mobile Device or Computer: The contractor shall provide a mobile device or computer for entering inspection and maintenance data for reports.

APPENDIX A

ACRONYMS

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AFI Air Force Instruction AR Army Regulation BEMA Basic Environmental Management Awareness CAP Contractor Acquired Property CED Civil Engineer Division CE Civil Engineer CFR Code of Federal Regulations CEIE Civil Engineering Installation…