Solicitation - Question and Answers_IT Support_25June2024.pdf

QUESTIONS AND ANSWERS (Q&A) dated 25 June 2024

CONTINUED

USAF UNCLASS INFORMATION TECHNOLOGY (IT) SUPPORT – 9 CES

SOLICITATION NO. FA468624R0019

Question 16: Software Life Cycle Management (Section 3.3.4): The PWS states: "The Contractor shall provide resources to support any or all phases and stages of software life cycle management, including planning, analysis, troubleshooting, integration, acquisition, installation, operation, maintenance, training, documentation, and administration."

Could you please specify what type of "resources" are expected? Are you referring to integration engineering support or more towards administrative and maintenance support?

Answer 16: PWS Para. 3.3.4. has been removed from the PWS. Refer to the updated PWS dated 25 June 2024.

Question 17: COMPUSEC Services (Task 2): According to the PWS for Task 2: COMPUSEC services in accordance with AFMAN 17-1301 (Computer Security) and AFI 17-203 (Cyber Incident Handling Function), the contractor is requested to act as the assessor for the COMPUSEC program in the MICT per Department of the Air Force Instruction (DAFI) 90-302 (The Inspection System of the Department of the Air Force).

Does this task refer to the Horizontal or Program Inspections as described in paragraph 2.5.2.2.

of DAFI 90-302?

Answer 17: Yes, both terms are used interchangeably.

Question 18: Are the FTEs 2080 hours a year?

Answer 18: The Government does not provide that information. Please refer to the attached Wage Determination.

Question 19: What is the historical staffing retention rates since this is in Beale CA due to the area?

Answer 19: The Government is unable to provide historical staffing retention rates. The offeror must survey the local market rates for IT Support Services and that the rates are within reasonable range for attracting and retaining quality personnel.

Question 20: Is the incumbent eligible to rebid and does the government want them back?

Answer 20: The Government does not provide that information.

Question 21: In section 3.8 of the PWS concerning Staffing and Professional Requirements, it states: "The Contractor shall be responsible for complete staffing and ensure employees are qualified, trained, and certified to perform the requirements of this PWS IAW DoD 8570.01-M, Information Assurance Workforce Improvement Program, at Information Assurance Technical (IAT) Level II."

What does your organization define as "complete staffing"? Are there specific criteria regarding retention and staffing percentages for proposed billets?

Answer 21: Please refer to updated PWS para. 8. There is no specific criteria regarding retention and staffing percentages for proposed billets. Please refer to the Factor 1 – Technical submission requirement of Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2.

Question 22: How long will the transition phase be?

Answer 22: Transition is to begin immediately upon contract start.

Question 23: During the transition phase, will the awardee be required to absorb any incumbent contractors or employees?

Answer 23: Refer to Executive Order 14055, “Nondisplacement of Qualified Workers under Service Contracts”.

Question 24: Will there be a left-seat-right-seat transition with the incumbent or personnel managing the listed POs?

Answer 24: Please refer to the PWS and the answer to Q23.

Question 25: Volume II - Past Performance instructions indicate including rationale supporting the relevance of past contracts and how they relate to the proposed effort, with no specified page limit. Is there a page limit for this section? What specific details do you require regarding relevance (just similar scope and objectives)?

Answer 25: Please refer to the updated PPQ Attachment 4 that now contains a section 5 for Assertion of Relevancy, max of two (2) pages. Also review the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2 for instructions.

Question 26: Regarding formatting, are there specific guidelines for font size or format for the proposal? For example, should we use 1" margins and Times New Roman font?

Answer 26: Please refer to and review the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2 for instructions.

Question 27: I would like to know if there are any instructions on how to submit an offer.

(How many pages, what size type, double or single spaced, is there a Format or offer type that you would prefer. My experience with government bids usually has very strict requirements asking for resumes of staff, specific to “must be employees vs. sub-contractors or at least xx amount of staff should be employees”; they ask for business references, they ask for narrative at least 1 page of experience with this type of project, they ask for 1 page of how we propose to handle the tasks listed in the solicitation, and much more. Would you suggest using this as a method of responding to this solicitation? Would you provide any information on type size and font? number of pages to include? Any other information that would be useful?)

Answer 27: Please refer to and review the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2 for specific instructions.

Question 28: Will this be set aside for SB?

Answer 28: This requirement is set-aside for Service-Disabled Veteran-Owned Small Business

(SDVOSB).

Question 29: Is there a new ETA for the RFP? If so, do you have a specific month in mind?

Answer 29: Please refer to the posted combined synopsis/solicitation (Notice ID:

FA468624R0019) on SAM.gov.

Question 30: Are there any other updates?

Answer 30: Please monitor the posted combined synopsis/solicitation (Notice ID:

FA468624R0019) on SAM.gov for any updates.

Question 31: How many existing IT personnel support the facility?

Answer 31: The Government does not provide that information.

Question 32: What is the (percentage) split of laptops and desktops?

Answer 32: The Government does not provide that information. Support of laptops versus desktops is the same process. All systems are procured by the USAF with active manufacturer warranties.

Question 33: Are the majority of users concentrated in one area? Or are all spread across the 25 facilities?

Answer 33: Approximately 40% concentrated at main facility. One (1) Government Owned Vehicle will be at the disposal of contract employees in support of this contract.

Question 34: Is this a new requirement? If not, can you provide the SOL# and Vendor?

Answer 34: No, this is not a new requirement. Please refer to the answer to Q5.

Question 35: Are there any additional tasks or services anticipated beyond what is listed in the SOW that should be prepared for?

Answer 35: Please refer to the PWS for the tasks and services required of the contractor.

Question 36: Are there specific performance metrics or service level agreements (SLAs) that the contractor needs to adhere to?

Answer 36: Refer to the PWS and Service Summary within the PWS.

Question37: Can you confirm the exact number of personnel required for each role specified in the SOW?

Answer 37: The Government does not provide that information.

Question38: Are there specific certifications or qualifications beyond those mentioned, such as extra security clearances, that personnel need to have?

Answer 38: See PWS Section 8, and para. 9.3.

Question39: Is there a need for on-site personnel to have additional training or certifications related to the handling of classified information or cybersecurity?

Answer 39: On-site personnel will never handle classified information as reflected in PWS title “UNCLASS”. See PWS para. 8.3.

Question 40: What are the working hours and any on-call requirements for the IT support personnel?

Answer 40: See PWS para.10. for Location and Hours of Work.

Question 41: Are there specific locations or facilities where services must be provided and what are the access procedures for these locations?

Answer 41: Locations will be disclosed upon award. No special access procedures exist.

Question 42: Are there existing systems or infrastructure that the contractor will need to integrate with, and can you provide documentation or points of contact for those systems?

Answer 42: No. POC’s will be provided upon award as existing systems are Government Off the Shelf (GOTS) systems and software.

Question 43: Are there any upcoming changes to security or compliance policies that should be noted?

Answer 43: Not at this time. Changes to security or compliance policies are not dictated at this level.

Question 44: Reference Attachment 4 PPQ / Attachment 2 Addendum to 52.212.1: Will the Government accept CPARS instead of PPQs for this opportunity to limit the amount of work required by our contract officers when verified performance data is available?

Answer 44: No. Please refer to and review the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2 for instructions.

Question 45: Reference Attachment 4 PPQ / Attachment 2 Addendum to 52.212.1: There is not opportunity to describe the offeror’s past performance in the submission because Volume II is listed as being only PPQs, which should be going straight to the contracting office. Can the offeror have a few pages to discuss the past performance projects and their relevance in the volume instead of inserting PPQs?

Answer 45: Please refer to the updated PPQ Attachment 4 that now contains a section 5 for

Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2 for instructions.

Question 46: Reference Attachment 4 PPQ / Attachment 2 Addendum to 52.212.1: Is an offeror expected to have Government POCs return completed PPQs back to the offeror and then submit them as Volume II with no other past performance volume contents? Many contracting officers might not feel comfortable providing the PPQs directly back to the vendor since this is not a common practice.

Answer 46: Correct. Please follow the instructions outlined within the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2.

Question 47: Reference Attachment 4 PPQ / Attachment 2 Addendum to 52.212.1: What will be the outcome if an offeror provides their PPQ to the appropriate official and the contracting staff do not complete the PPQ? Such might be the case when a contracting officer if no longer in the position and no one is able to provide the information about the task order or contract. When CPARS are available, will they be used in the case when PPQs are not returned by requested parties?

Answer 47: Refer to Volume II, Para 1. and 2. of Attachment 2 – Addendum to 52.212-1.

Question 48: Reference Attachment 2 Addendum to 52.212.1; Sub-Factor 1: Management Plan. Paragraph b.: Paragraph b. asks for strategies and processes for retention and utilization of key personnel to meet the requirements of the PWS. However, no key personnel are required or described in the solicitation documents. Can the Government confirm there are no identified key personnel?

Answer 48: The Contractor is responsible for determining such to meet the requirements of the

PWS.

Question 49: Reference Solicitation document; Statement of Work: Could the Government please provide a statement of work with level of effort information so that an accurate proposal may be submitted by offerors? Level of effort could be in the form of an FTE count, or in the form of metrics on help desk calls, numbers of systems to support, etc.

Answer 49: The Government does not provide FTE information. Please refer to the PWS for required tasks and services.

Question 50: Reference Solicitation document; Statement of Work: Can the Government please provide the technology stack used at 9 CES to help offerors provide a complete proposal?

Answer 50: There is no commercial stack to reference. Government Off The Shelf (GOTS) systems and software use is required. POC’s and CBT’s or in-house training will be provided.

Please refer to PWS.

Question 51: Reference Solicitation: Could the Government please provide the incumbent contract number(s) and incumbent contractor name(s)?

Answer 51: Please refer to the answer to Q5.

Question 52: Reference Attachment 2 Addendum to 52.212.1; A. Proposal Submittals/Inquiries Instructions; Proposal Due Date: Would the Government please extend the due date for two weeks after answers to questions are published, since some of the information is critical to proposing staffing and pricing?

Answer 52: No. The response due date will remain the same.

Question 53: Reference Attachment 2 Addendum to 52.212.1; Volume III – Price: This section states that "The Offeror shall submit pricing information to support the completeness and reasonableness of their proposed prices for all CLINs.", however, no pricing narrative volume has been requested and no pricing sheet to show this information has been provided by the government. The section also states "4. Data beyond that required by this instruction shall not be submitted unless it is essential to document or support the Offeror’s price position." Could the Government please clarify what is required in Volume III beyond the Supplies or Services and Prices/Cost section of the SF1449?

Answer 53: The signed solicitation and any solicitation amendments shall be submitted within Volume III – Price. Please refer to and review the updated Attachment 2 – Addendum to 52.212- 1 and Attachment 3 – Addendum to 52.212-2 for specific instructions.

Question 54: Reference Attachment 2 Addendum to 52.212.1; Volume III – Price: Are the signed SF1449 and any signed SF30 documents to be provided in Volume III?

Answer 54: Yes. Please refer to and review the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2

Question 55: Reference Attachment 2-Addendum to 52.212, Para 2; Page 2: In what Volume do offerors provide the signed SF 1449 and SF 30’s if there are amendments? Volume III?

Answer 55: The signed solicitation and any solicitation amendments shall be submitted within Volume III – Price. Please refer to and review the updated Attachment 2 – Addendum to 52.212- 1 and Attachment 3 – Addendum to 52.212-2 for specific instructions.

Question 56: Reference Attachment 2-Addendum to 52.212, Para 3.1.1; Page 2: Will the government accept offerors validating that their Representations and Certifications are up to date in SAM in lieu of completing every fill-in clause and provision?

Answer 56: Please review the clause/provision for instructions. Offeror shall complete the necessary fill-ins of clauses and provisions within the Solicitation.

Question 57: Reference Attachment 2-Addendum to 52.212, Para 3.1.1; Page 2: In what Volume do offerors provide either their SAM validation or all completed Reps and Certs?

Volume III?

Answer 57: Yes.

Question 58: Reference Attachment 2-Addendum to 52.212, Para 4. A General: Will the Government allow 11 font size for proposal content and no less than 8 font size for tables and graphics?

Answer 58: Please refer to the updated Attachment 2 – Addendum to 52.212-1 for specific instructions.

Question 59: Reference Attachment 2-Addendum to 52.212, Para 4.A.2 Table 1; Page 2:

The Government wants redacted proposal for Volumes I and II. Should offerors place their Cage Code or UEID in the header to link their proposal to their submission or should offers provide nothing that identifies them in the header, footer or within the proposal?

Answer 59: If submitted as instructed, there should be no issue with the Government identifying the contractor's proposal Volumes. Please refer to the Instructions within Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2.

Question 60: Reference Attachment 2-Addendum to 52.212, Para 4.B, Factor 1, Sub-Factor 1, b.; Page 4: The Government states it wants a staffing plan but has not provided any information on labor categories and hours, or at least metrics associated with each task. Will the Government provide a staffing table of labor categories and hours or FTE for the requirement or detailed metrics for each task area so offerors can try to reasonably determine staffing?

Answer 60: No, the Government does not provide that information.

Question 61: Reference Attachment 2-Addendum to 52.212, Volume II – Past Performance; Page 4: The requirement is for the offeror to provide no more than 3 references and for the offeror to return the PPQ for each contract. Is the Government requiring offerors to have their clients complete the PPQ and then send them back to the offeror for submission to the Government in Volume II?

Answer 61: Yes, please refer to the updated Attachment 2 – Addendum to 52.212-1 and Question and Answer #46.

Question 62: Attachment 2 Page 4 under heading “Volume-II: Past Performance” says, “The offeror shall return the Past Performance Questionnaire(s) (Attachment 3) for each contract/project performed.” Does this mean, the filled-in PPQs shall be submitted with Offeror’s Proposal? Or, shall the PPQs be sent to respective Government POCs for rating our performances and onward forwarding to the 9 CES CO?

Answer 62: Yes, the filled-in PPQs shall be submitted with the offeror’s proposal. Please refer to the updated Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2.

Question 63: Attachment 2 Page 4 lays down the Instructions for Proposal preparation.

We understand that Volume-II (Past Performance) does not require any Past Performance narrative/explanation of experience of similar work performance at respective Past Performance contract cited? All that is needed as Volume-II is filled-in Past Performance Questionnaire. Is this understanding correct?

Answer 63: Please refer to the updated PPQ Attachment 4 that now contains a section 5 for

Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2 for instructions.

Question 64: Attachment 2 Page 4 Para 2 under heading “Volume-II: Past Performance” requires us to return the Past Performance Questionnaire (Attachment 3). But, Attachment 3 is Evaluation Criteria. We noted that Past Performance Questionnaire Form is Attachment 4.

Does the Government correct this typo error?

Answer 64: Attachment 2 – Addendum to 52.212-1 has been updated to reflect the correct Attachment number (Attachment 4) for the Past Performance Questionnaire.

Question 65: We have CPARS for all the past performance reference contracts. Can we choose to submit the CPARS in lieu of PPQ forms? Please waive off the requirement of submitting the Past Performance Questionnaires, for those who can submit CPARS along with the Proposal.

Answer 65: Refer to Volume II, Para 1. and 2. of Attachment 2 – Addendum to 52.212-1. Please follow the instructions.

Question 66: Attachment 2 Page 2 under heading “Solicitation Amendments” requires us to include the signed SF30 copies of each of amendments with the proposal. Please confirm, whether we can place these signed SF30s as appendix to the Technical Volume, without bringing under page count?

Answer 66: The signed solicitation and any solicitation amendments shall be submitted within Volume III – Price. Please refer to and review the updated Attachment 2 – Addendum to 52.212- 1 for specific instructions.

Question 67: Please let us know, how many Full-Time Employees (FTEs) were put on this work during the existing contract (incumbent’s historical staffing).

Answer 67: The Government does not provide that information.

Question 68: How many man-hours (Hours of Effort) of total staffing per year is expected to be put on work of this Performance Work Statement?

Answer 68: The Government does not provide that information.

Question 69: Does that 9th CES host any server infrastructure? if so, what services are being hosted?

Answer 69: No.

Question 70: Is the base responsible for the network transport between facilities?

Answer 70: Yes.

Question 71: Is the ticketing system provided by the base?

Answer 71: Yes.

Question 72: Does the VOIP solution the 9th CES currently use require voice and video?

Answer 72: VoIP solution is voice only.

Question 73: REF Item #9 requirement on the SAM announcement – “Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications- Commercial Products and Commercial Services, with its offer.” Question - Shall the document be submitted as a PDF file or as part of a volume?

Answer 73: Provisions are included in the solicitation. Complete SF 1449 with pricing and appropriate certifications.

Question 74: REF Volume III requirement - will the Government require the submission of an unsanitized (field package) proposal from the offeror and subcontractor(s)? If yes, can subcontractors email their unsanitized version directly to the government POCs. Or how would the government like the unsanitized subcontractor submission?

Answer 74: The Offeror shall not submit a subcontractor proposal separately.

Question 75: REF Volume III requirement– “The FFP CLINs, which shall be populated, can be found in the Supplies or Services and Prices/Cost section of the SF1449. The Offeror shall submit pricing information to support the completeness and reasonableness of their proposed prices for all CLINs.” Question – will the Government require the SF1449 to be completed for the Supplies or Services or shall we provide the information in an excel spreadsheet format? If the Government requires the SF1449 to be completed could the Government provide a fillable SF1449 for the Supplies or Services and Prices/Cost section?

Answer 75: The SF 1449 can be edited to insert pricing.

Question 76: REF. Attachment 1 PWS, section 1. Considering the 25 facilities and the distance between locations, Will a vehicle be required and if yes, will one be furnished by the government for the duties of this contract?

Answer 76: One (1) Government Owned Vehicle will be at the disposal of contract employees in support of this contract.

Question 77: REF Attachment 1 - PWS, section 3.1 & 3.1.5. Is there a ticketing/tracking system or program currently in place?

Answer 77: Yes.

Question 78: REF. Attachment 1 - PWS, section 3.1.2 & 3.1.2.1. How many VOIP phones are required for monitoring?

Answer 78: 9 CES does not manage the base PBX, or VoIP Call Manager. Trouble tickets are submitted as needed.

Question 79: REF. Attachment 1 PWS, section 3.1.5. What is the average number of HD tickets in a 30/60/90-day period?

Answer 79: Information is unavailable. Para. 3.1.5. relays the expectations for coordinating and tracking job requests.

Question 80: REF. Attachment 1 PWS, section 8.1 and 8.2. The staff is required to have IAT Level II certification. Included in the list of certifications is Security+. However, the PWS states the staff is required to have Security+ and an additional IAT Level II certification. If IAT Level II certification is required, then the staff holding a Security+ would suffice to meet the IAT Level II requirements.

Answer 80: Not Security+ CE and IAT Levell II. Any IAT Level II certification is acceptable with preference for Security+ CE. Again, fulfilling the requirement only requires any one IAT Level II certification. Please refer to updated PWS dated 25 June 2024.

Question 81: REF. Attachment 1 PWS, section 10. The contractor(s) shall be present on the base working with the Computer Support personnel Monday-Friday, excluding Federal holidays. How many computer support personnel are currently supporting the 9 CES and what percentage of the workload will be accomplished by this contract?

Answer 81: Please refer to the requirements/tasks of the PWS to be accomplished by the contractor.

Question 82: REF. Attachment 2, page 4, Volume II – Past Performance. Can CPARS be submitted in lieu of PPQ’s?

Answer 82: Please follow the instructions outlined in Attachment 2 – Addendum to 52.212-1 and Attachment 3 – Addendum to 52.212-2.

Question 83: REF. Attachment 2, page 3 Volume II Past Performance (Table). What is the Past Performance page limit for ‘including rationale supporting your assertion of relevance and identify aspects of the contracts deemed relevant and how they relate to the proposed effort per Attachment 2, page 4 #2?

Answer 83: Please refer to the updated PPQ Attachment 4 that now contains a section 5 for Assertion of Relevancy, max of two (2) pages. Also review the updated Attachment 2 – Addendum to 52.212-1 for instructions.

Question 84: If there is an Incumbent, would the government provide the contract number and vendor name?

Answer 84: Please refer to the answer to Q5.

Question 85: What is the Help Desk Tier level expected for this effort?

Answer 85: Level 1-2.

Question 86: REF. Attachment 2, section 2.0 states “The offeror shall return the Past Performance Questionnaire(s) (Attachment 3) for each …..” Is this the intention of the government to receive PPQs directly from the offeror and not the contract PM and or COR representative?

Answer 86: Correct.

Question 87: Regarding the Past Performance Questionnaires (PPQs) – Are we supposed to have the assessing official complete the questionnaire and send it directly to your POC or have them email it back to us to include in the Past Performance volume? If it gets emailed to your POC, we cannot include in the Past Performance volume nor can we include a redacted version.

How would you like us to handle this?

Answer 87: The Offeror shall submit PPQs IAW the instructions outlined in Attachment 2 – Addendum to 52.212-1. Also, refer to question and answer #86.

Question 88: Since this is subject to SCA WD Act, can you provide the job title(s) and /or occupation codes?

Answer 88: 14170 SYSTEM SUPPORT SPECIALIST This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution is provided for personal computers, mini/mainframe computers, client servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages

Yuba County, California Attachment 1 - Wage Determination 2015-5659, Rev No. 20 (UPDATED)

Question 89: What vendors or partners do you currently work with for hardware and software?

Answer 89: Reference DAFMAN 17-1203, para 2.5. Client computing devices shall be purchased using the Client Computing Solutions III (CCS-3) program; however, the contractor shall not purchase hardware or software.

Question 90: How many on premises servers?

Answer 90: Not applicable. No servers managed in scope of this contract.

Question 91: Can you provide a diagram for your on-premises environment?

Answer 91: No. Provided upon award of contract.

Question 92: When was the last time you refreshed your servers?

Answer 92: Not applicable. No servers managed in scope of this contract.

Question 93: When was the last time you backed up your data?

Answer 93: Not applicable. No servers managed in scope of this contract.

Question 94: How often do staff need to change their log-in credentials?

Answer 94: When a new Computer Access Card is issued.

Question 95: Do you have a secure password policy in place?

Answer 95: Yes.

Question 96: What is your RTO and/or RPO? i.e. how soon must you recover from unplanned downtime?

Answer 96: As quickly as possible (depending on situation, available resources). Air Force level and Comm Squadron work most downtime. Not likely CSA level work.

Question 97: How fast can your systems be restored if disruption occurs?

Answer 97: All restoration occurs at Comm Squadron and AF levels.

Question 98: Where is your data stored locally?

Answer 98: Shared drives and AF Cloud.

Question 99: Where is your data stored in the Cloud?

Answer 99: AF Cloud One-the preeminent enterprise cloud available to the DoD and managed by the Air Force. CSAs do not manage.

Question 100: What IT security tools do you use to secure your environment?

Answer 100: Due to OPSEC, will not disclose until award.

Question 101: What is the life expectancy of your current hardware?

Answer 101: Varies depending on age of system/item. REFER TO DAFMAN 17-1203 for shelf life. Hardware tech refresh is typically 4 years, manufacturer warranty is also typically 4 years.

Question 102: Are you meeting or exceeding standards like GDPR, PCI DSS or other regulatory requirements?

Answer 102: These particular IT industry standards do not apply to the federal government IT environment.

Question 103: How many endpoint devices are connected to your IT network, and who do they belong to?

Answer 103: Reference Q1 and PWS.

Question 104: What controls are in place to limit user permissions or access?

Answer 104: Active Directory and Group Policy Objects (GPO’s) are the controls in place.

Question 105: Do you have a VPN or firewalls to secure your Wi-Fi connection?

Answer 105: Will disclose upon award.

Question 106: Who is responsible for software or security updates? How frequently are those performed?

Answer 106: Air Force Network Operating Centers. CSAs may have to work the few systems with issues after updates are pushed. Refer to PWS para. 3.1. and 3.3.

Question 107: How many cyber-attacks have you been defended against by your current security in the past four years?

Answer 107: OPSEC, not to be disclosed at our level.

Question 108: How often do you educate your staff on security protocol updates and practices?

Answer 108: Annually through Information Assurance training.

Question 109: Do you require 24/7/365 monitoring and reporting?

Answer 109: No.

Question 110: What is your required SLA?

Answer 110: Refer to Service Summary table within PWS.

Question 111: How is DNS setup? Who is your external DNS provider?

Answer 111: OPSEC, DNS not managed at this level. 9 CES is only provided DNS IP addresses.

Question 112: How is change management handled?

Answer 112: 9 CES guided Configuration Control Board (CCB). Appointed CSA to participate in CCB.

Question 113: How is patch management handled?

Answer 113: Refer to PWS 3.2.1. and will be handled IAW Standard Operating Procedures

(SOP).

Question 114: How are license renewals handled?

Answer 114: Refer to para 3.3 of the PWS.

Question 115: What are you using for documentation management?

Answer 115: Air Force Records Management System AFRIMS, reference AFI 33-322.

Question 116: Do you have updated and accurate network diagrams?

Answer 116: Not applicable. AFnet not managed within scope of this contract.

Question 117: What are you using for network monitoring and alerting?

Answer 117: Not applicable. AFnet not managed within scope of this contract.

Question 118: What are you using for log aggregation and analysis?

Answer 118: Not applicable. AFnet not managed within scope of this contract.

Question 119: What are your biggest issues/struggles right now?

Answer 119: Lack of adequate manning.

Question 120: What projects are being worked on? What projects are coming down the pipeline with IT?

Answer 120: OPSEC, will disclose upon award.

Question 121: Over the past four years, what types of outages have you experienced and what were the root causes?

Answer 121: OPSEC, information not provided at our level.

Question 122: What priorities do we need to accomplish within the first 30/60/90 days?

Answer 122: Refer to the PWS for timeline sensitive tasks.

Question 123: Can you share current IT documentation/procedures with us?

Answer 123: Will disclose upon award.

Question 124: The requirement is for the offeror to provide no more than 3 references and for the offeror to return the PPQ for each contract. Is the Government requiring offerors to have their clients complete the PPQ and then send them back to the offeror for submission to the Government in Volume II? If yes, will the Government consider having the client send the PPQ directly to the Government? They could send one regular and one redacted PPQ? If the client sends it back to the Government directly, what do offerors provide in Volume II?

Answer 124: Yes, the Offeror shall submit PPQs IAW the instructions outlined in the updated Attachment 2 – Addendum to 52.212-1. Also, refer to question and answer #86.