FA462525Q1030 - Lifeguard Manual 2025.docx

WAFB POOL

LIFEGUARD MANUAL

TABLE OF CONTENTS

HOURS OF OPERATIONS AND FEES

FACILITY: Bldg. 2016

STAFF:

HOURS OF OPERATION:

Tuesday thru Sunday 11am – 6pm Closed Monday

OPEN RECREATIONAL SWIM /Rates (Subject to changes)

Pool Passes - 1 May thru season - Family Pass $80.00 Single Pass $40.00

Daily Rate: Active Duty Military / Dep. / Ret/ DOD Civ. $2.00

Monday – Closed for in-service training Noon – 2pm Tuesday - Friday - lap Swim 11am - Noon/ open swim Noon - 6pm Saturday & Sunday - Open swim 11 - 6 pm Concession Stand available at the pool during open swim until 30 minutes prior to close.

POOL PARTIES – Friday & Saturday 7pm – 10pm - Sign up at the Outdoor Recreation. Fees vary based on times and Participation. (may not be available. Depends on lifeguard staffing)

General Responsibilities

Outdoor Recreation Management requires lifeguards to work based on high expectations and standards listed in the lifeguard manual. Employees will be asked to complete training, welcome customers, keep the facility clean and maintain a positive atmosphere at the pool. Employees not following our expectations or standards may receive corrective actions such as: additional training, verbal reprimand, written reprimand, or termination. Ask for assistance when needed to meet any of these expectations. The bottom line, we expect “an honest day’s pay for an honest day’s work.”

A. Employee Expectations

1. Employees are responsible for ensuring the facility, grounds, and other employees are clean, neat, and inviting for customers.

a. Do not wait to be told to clean up, pick up, or put away items.

b. The facility must be cleaned every morning, during the day, and every evening.

2. Lifeguards are responsible but not limited to:

a. Accidents/incidents – Follow proper use of the Emergency Action Plan when responding to pool accidents/incidents

b. Safety. Enforce safety guidelines provided for a safe swimming environment.

c. Maintenance and protection of facility and equipment. This contributes to a safe and clean environment for both patrons and employees.

d. Public Relations. Create a friendly and favorable environment with all customers and fellow employees.

Job Description

Lead Lifeguard (Civilian Employment Vacancy Announcement)

· Lead three or more lifeguards in the performance of lifeguard and related swimming facility duties. Maintains records of work accomplishments as required by program directives/procedures. Instruct lower graded lifeguards in specific tasks, procedures, and techniques; make available written instructions, material, and supplies. Give on the job training to new employees. Maintains order and enforces established rules of safety and behavior. Instructs, cautions, and/or expels patrons as appropriate. Reports problems to management (Outdoor Recreation Pool Supervisor or Outdoor Recreation Director). Rescues and resuscitates individuals in danger of drowning and render first aid. Notify emergency medical services (EMS) and/or other appropriate personnel for more serious accidents/injuries. Use equipment such as first aid kits, buoys, ropes, rings, shepherd’s hooks, and backboards. Assist in cleaning and maintaining the swimming facility. Check pool water chemistry according to established rules and instructions (e.g., temperature, chlorine, pH, etc.) and document/report findings. Perform gate control duties. Verify that customers are authorized to use facility by checking appropriate identification. Collect admission fees; make change, and complete appropriate forms. Assist water safety in conducting swim lessons. As required, and under the guidance of the instructor, monitor one or more students during swim class for problems such as signs of fatigue or struggle. May assist in demonstrating basic swim strokes.

Lifeguard (Civilian Employment Vacancy Announcement)

· Monitors activities within assigned swimming areas. Rescues and resuscitates individuals in danger of drowning and renders first aid to injuries. Uses a variety of techniques such as artificial respiration, cardiopulmonary resuscitation (CPR), and first aid. Notifies emergency medical services (EMS) and/or other appropriate personnel for more serious accidents/injuries. Assists in cleaning and maintaining the swimming facility. Checks pool water chemistry according to established schedules and instruction (e.g. temperature, chlorine, pH, etc.) and documents findings. Performs gate control duties. Verifies that customers are authorized to use facility by checking appropriate identification. Collects admission fees; make change, and complete appropriate forms. Assist water safety in conducting swim lessons. Participates in required in-service training and maintains currency, capability, and certification to perform lifesaving and water rescue, and to administer basic first aid and CPR.

Note: Lifeguards may be required to perform additional duties from time to time as assigned by Outdoor Recreation Management.

B. Employee Standards

Whiteman AFB Force Support Squadron expects all employees to maintain the highest standards of conduct possible. All known or suspected violations to this regulation should be reported to the Outdoor Recreation Management. If you are unsure whether an action is proper, please check with management. The following activities are prohibited while on/off duty.

On Duty

· Personal commercial solicitation and sales subordination – at any time, on or off duty in or out of uniform.

· Use of government facilities, manpower or property for other than official purposes. Be especially careful not to misuse government vehicles, including NAF vehicles. You may not use a government vehicle to drive to lunch or conduct personal business.

· Outside employment or activities, with or without compensation, which interfere with government duties, or which may discredit the Department of Defense or amount to a conflict of interest

· Official participation in matters in which you or others close to you has financial interests.

· Private compensation for performance of duties. (I.e. no receiving of funds, tips, handouts)

· Gambling, betting, or lotteries.

· Conducting private business while on duty.

· Use of Air Force phones for private, unofficial calls.

· Eating outside food on the pool deck

· Horse playing

Off Duty

· No drinking Alcohol while wearing your uniform

· Do not wear your uniform to another pool facility.

· As a representative of the Force Support organization, you have a responsibility off duty as well as on duty.

· As an employee you should maintain your dignity at all times.

C. Opening and Closing

Opening

1. Check pool area, if forced entry is detected contact Security Police (SFS) & Outdoor Recreation Management

2. Unlock locker rooms, lifeguard room. Concession stand area must remain closed and locked during morning swim and pool parties!

3. Hose out and clean locker rooms, sinks, toilets, and mirrors.

4. Skim pool and baby pool daily.

5. Vacuum or sweep pools daily as needed.

6. Straighten lawn chairs on the pool deck

7. Put up umbrellas. They must be used. Management will tell you when they are not to be used.

8. Fill out AF Form 708, Swimming Pool Operations Log

9. Place lifeguard safety equipment in position.

10. Occasionally, guards may be needed at the baby pool area for Youth Center or CDC swim events.

11. Prepare for morning swim session and finish any training needed.

12. Lead Guard Inform CE about pool parties or evening swimming events.

Midday

1. Check restrooms for supplies and cleanliness

2. Fill out AF Form 708, Swimming Pool Operations Log - Measure pH and disinfectant residual at all four corners of the pool at least once every two hours and annotate log.

3. Ensure safety equipment is still in place and readily accessible

4. Rotate lifeguard stations in a timely fashion

5. Lead Guard check on concession stand staff and assist as needed

6. Clear deck, grass area, and shelter area of all debris (Trash).

Closing

1. Put all safety equipment away in lifeguard room.

2. Leave list of Supplies needed for next business day for Outdoor Recreation Management.

3. Clear deck, grass area, and shelter area of all debris (Trash).

4. Take down umbrellas.

5. Empty Trash. Use dumpsters at dorms or fitness center. If problems arise, please contact Outdoor Recreation.

6. Turn off all pool lights before leaving facility.

7. Lock facility and sign security paperwork.

D. Daily Documentation

For efficient operation of the pool, daily information must be documented. Justifications of positions, safety conditions, and future programming depend on accurate records. Keep the most accurate information as possible. This will justify the need for lifeguards; verify usage of the facility and to make forecasts future usage.

Daily Logs/activities:

· Record number of Lap Swim, CDC, and Adult Swim participants whom enter the pool area daily. Check ID’s for Lap and Adult swim. Also, lap swim is to gain physical endurance and swimming skills, not for sunbathing. – Adult Swim – users must be 18 years or older ID card holders

· All incidents/accident reports need to be filled out completely.

· Complete the AF Form 708, Swimming Pool Operations Log. Mark weather conditions, air temperature and water temperatures. Test ph and free chlorine.

· Acceptable Readings chlorine - 0.4 – 2.0, pH – 7.2 – 7.8

· The lead or assistant lead guard will accomplish a daily report stating if there have been any emergencies. If no emergencies have occurred, a simple entry of “No Problems Noted” will suffice.

E. Image and Appearance

1. In the public eye, lifeguards are always on duty, even at the pool on break or off duty.

2. Lifeguards must wear their uniforms while on the clock. Other sweaters, shorts, T-shirts, hats, or gear etc. must be one solid color and state lifeguard.

3. Never do anything which is considered rude, irresponsible, or inconsiderate.

4. Follow the pool rules.

5. Answer patrons’ questions honestly and cheerfully even when not working.

6. Come to work with a positive attitude

7. Be clean and neat.

8. Carry a whistle and red flotation buoy to be identified, especially on stand.

F. Customer Service

1. A customer is anyone using your services. This includes other employees and other agencies.

2. Remember to always put the customer first. A customer should never have to wait for help.

3. Ensure the customer’s needs are being met. Always ensure them of having a safe swim area.

4. Make the customer feel welcomed regardless of: Rank, age, gender, color etc.

5. Use proper phone courtesy

6. Customer comments good or bad should be addressed on comment cards provided at the pool. Also they are welcome to speak with Outdoor Recreation Management.

G. Effective Communication

Communication begins at Outdoor Recreation to the pool employees. Pool employees can also see additional information at the following locations.

· Information may travel through voice, paper, or via other employees

· Employee’s bulletin board will provide information from civilian personal, base agencies, and Services offices, schedules and or important messages.

· Other regulations, guidelines, and training information listed in this manual are located at Outdoor Recreation.

· Outdoor Recreation safety board

If you do not feel like you are receiving information contact the ODR Director

Demographics

Know the person involved with the communication. The base pool patrons are: Civilian Guests with temporary pass (Must be escorted by ID Card Holder 16 and older) Civilian DOD I.D. card holders (Blue or White), Dependants (Spouses/children of an active duty military Brown card), Enlisted Airman and Officers (white or green I.D. card).

Effective communication is the single most important element of a successful aquatics program. First and foremost, without effective communication, little can be done to prevent accidents. The main objectives of effective communication are:

1. Create a cohesive working relationship among all co-workers.

2. To explain and enforce safety rules with patrons

3. To notify co-workers of an emergency situation, and summon assistance as needed.

4. To inform the public of policies, hours of operations and programs offered.

Regardless of the patron and military status, be fair and use good judgment when communicating. Do not discuss information concerning the pool operations with anyone other than management. This includes information on other employees, procedures, and customers. All information on customers/employees is to be kept confidential. No phone numbers, SSN, addresses, etc. will be given to anyone other than management.

Resolving Conflicts with Communication

The Force Support Squadron expects employees to treat everybody with respect and courtesy. Resolve all conflict out of the public eye and at the lowest chain of command first. Do everything you can to make sure the customers are satisfied and happy about the facilities performance. Try to provide the best customer service. All complaints by employees and customers will be documented and resolved at the lowest level. If a complaint is not resolved to satisfaction of all parties involved, address the problem to the next level in the chain of command.

Communication channels for resolving conflict: Lifeguard to Lead Lifeguard to Outdoor Recreation Director.

· Any problems/conflicts which involves other agencies (Security police, CE, Vendors, etc.) must be brought to the immediate attention of the Outdoor Recreation Management.

· Problems, concerns, or suggestions should be submitted in writing to the Outdoor Recreation Pool Supervisor for review. If you are not contacted within three working days to discuss the problem, contact the ODR Director.

Note: Employees unhappy with any aspect of the job are expected to act in a professional manner until the problem can be resolved. Continue to do the job to the best of your ability. Work with the chain of command to resolve your problems. Submit all information in writing when going either up or down the chain of command. Verbal communication can be misunderstood or forgotten. Make copies of important notes or letters to protect you from problems.

H. Cash Handling

The Lead and Assistant Lifeguard will assist the pool cashier operations for breaks. Training will be provided and a manual will be available to read for assistance. Working with the cashiers will also help in learning the skills needed to run this operation. Please seek assistance from the ODR Director if you have any questions on the daily documentation or cash handling procedures.

Pool Program Registration

During the summer the pool staff may be asked to help sign up a parent’s child for swim lessons or take a pool party registration. Follow the instructions below:

A. Pool Party

1. Pool parties may be scheduled on Fridays and Saturdays from 7:15pm until 10pm.

2. Check dates in the Pool party Calendar

3. The customer needs to fill out the Registration worksheet.

4. Collect the fees according to the number of people in the party as stated on the worksheet

5. Fill out a three sheet pink goes to the customer, yellow and white to outdoor rec.

6. Log into calendar immediately.

7. Lead lifeguard – Make note of all pool parties for scheduling guards and to inform CE of night pool times upcoming. (Check frequently)

B. Swim Lessons

1. Swim lessons Sessions I , II, III & IV

2. Parents to fill out the swim lesson forms at the pool

3. Sign ups only occur during open recreational swimming times.

4. Parents must pay when signing up

5. Fill out a three sheet receipt: pink goes to customer yellow and white ODR

6. Cashiers – leave completed forms in folder by register

7. Lead Lifeguard – daily pick up paid swim lessons forms to fill out class list.

8. Inform cashier when session is full

C. Refund Policy

See Outdoor Recreation Pool Supervisor and Outdoor Recreation Director with situation

I. Employee Performance

As life guards you will be evaluated and given up to date information regarding the pool and your status. (I.e. training, information, customer’s feedback, and performance).

POOL FACILTY AND LIFEGUARD OPERATIONS

A. Facility Areas

The maximum safe bathing load at the pool is 225 Swimming pool is 130 by 75 ft (42.5 yards by 25 yards)

20.3 laps (down and back) = 1 mile of swimming MK – Master Key 49-1 - Assigned to Lead and Assistant Lead Guard K – Gate Key (Combination) – Assigned to Guard’s Area and to night staff.

PH – Emergency Phone S – Shelter Areas Patrons must enter and exit the pool past the cashier’s room during open recreational swimming.

Baby Pool

S

S

Pump

House

Pool

130 Feet

Rock Wall

75 Ft

Slide

K

Guard

C

Cashier MK

MK

MK

B. Life Guard Manpower

All operations, lap swim, open swim, adult swim, and pool parties or special events will open with a minimum of two (2) guards as stated in AF 34-1101, Para 19.6.

13.3.1 - At least two (2) lifeguards must be on duty and at their stations (chair stand or deck patrol) during open recreational swim.

13.3.2 - Staff levels must accommodate lifeguard breaks and rotations. Rotate lifeguards off their station and give them a short break (not to exceed 10 minutes) every hour. Clear the pool or swimming area if necessary to accommodate breaks. *Note the lead guard will coordinate with the Outdoor Recreation management to determine the appropriate actions.

13.3.3 - Add lifeguards when the minimum required number of lifeguards cannot safely supervise the swimmers. NOTE: Have at least one (1) lifeguard on duty for every 50 swimmers.

13.3.5 - EXCEPTION: At least one (1) lifeguard must be on duty and on station during adult lap swimming or adult programs with fewer than 20 people.

C. Scheduling

1. The Lead lifeguard and Outdoor Recreation Pool Supervisor will post work schedules by Thursday before the next week.

· The ODR Director or designee must approve all changes to the pool schedule.

2. Employees are to work only times scheduled.

· Guards and Cashiers must arrive by scheduled work times to ensure the facility will open on time – tardiness will not be tolerated.

· Guards and Cashiers need to be in their working positions five minutes before the pool opens during any swim session.

· Only the Outdoor Recreation Director may approve overtime.

· Employees may not switch hours without approval from ODR Director or designee.

· Meal breaks are 20 minutes. (See Rotation example in Section D)

· Do not abuse your privileges.

3. Any request for leave must be made in writing to the ODR Director or designee prior to the dates requested.

· The ODR Director or designee must approve leave prior to the requested dates.

· When you are sick, contact the ODR Director or designee before any pool operations begin so they can fill your work times with other guards.

· If the ODR Director or designee is not contacted, the employee is considered absent without leave (AWOL). After the third day of being sick a doctor’s note is required or you will be terminated

· Leave without pay (LWOP) must be approved one week in advance of dates. *Note: summer vacation time needs to be approved by the end of the third working week.

· In most cases only one guard will be permitted extended leave at a time.

4. In the event of separation or resignation, the Outdoor Recreation Director must be notified in writing of the employees’ intent, prior to the date requested.

In addition:

· Appropriated (APF) employees must speak with the civilian personal office (CPO) about out-processing.

· Non-Appropriated (NAF) employees must speak with the Human Resources Office (HRO) about out-processing.

5. Finally, tardiness will not be tolerated. Action will depend on the frequency and extent. An aquatic facility cannot run without a staff! Frequent abuses may result in an employee receiving a written warning, verbal warning, and or be terminated.

D. Pool Rotations

a. Keys to Rotations

1. The lead lifeguard and assistant lead guard will lead rotations promptly and efficiently and make sure guards are getting enough fluids.

2. Guards should rotate every 15 - 20 minutes.

3. Breaks required must be served in a position out of the sun for a minimum of 10 – maximum of 30 minutes after an hour on stand or deck rotation duties. The maximum time on stand is 60 minutes. The break area at the pool is in the office area not on the pool deck.

4. “Down” guards may be directed to perform tasks such as checking the bathrooms, cleaning the drains, or picking up trash. The down guard may also study life guarding skills and take their 10-minute break. In case of an emergency, be expected to take part in crowd control or call 911

5. At no time during any of the following activities may Guards change or use a make shift guard stand during the year.

b. Lunch/Dinner Breaks

Lunch or dinner must occur: 11 – 1 pm or 4 – 6 pm. Review your schedule. Eat Lunch/Dinner before or after the scheduled work time. Bring snacks to the break room to reenergize while a down guard. If you work 5 – 8 hours, take a 20-minute meal break.

The lead or assistant lead guard must know where you are going for break. Guards should consider bringing their own lunch. One may get lunch at the BX or Bowling Center, but if this begins to interfere with normal pool operations, then all guards/cashiers will have to eat on the premises. Going off base for lunch is prohibited, as there is not enough time.

On rare occasions guards may be asked to work 9 – 10 hours in a day. Your schedule will include a 1-hour unpaid lunch, which you must take. You may go off base to do so, but must be back in a timely manor. This hour should be taken after 3 ½ hours of working time and may not be taken during the last two hours of the working day.

c. Scanning and Rotation

Baby Pool

SS

SS

Climbing Wall

Area for Scanning

3 Wall

4 Roving

There are 3 positions. Each guard needs to use overlap scanning as needed during the rotations required to cover all parts of the pool.

View the next chart of rotations. (Example based on 5 guards)

d. Lap Swim and Adult Swim

Guards needed – two (2) - One guard will start on stand with less than 20 participants. Second guard, Down Guard, should rotate after 20 – 30 minutes. This process should continue during the remainder of the swimming period. . If there are more than 20 swimmers, both guards need to be on stand. They may call a break as needed every 45 minutes. The swimmers will need to clear the pool for 15 minutes. Note: Lap swimming is meant for those gaining physical endurance and swimming skills, not for sunbathing.

e. Open Swim

Guards needed - two – six (2 – 6) Peak hours - 2 pm – 5 pm, guards four – five (4 – 5 guards) There is a chance this is not possible. The following example of guard rotations should be followed: (These scenarios could change)

Two guards (2) – Both guards will be on stand at all times for 45 minutes. The pool will close to all swimmers to accommodate a 15-minute break. The Outdoor Recreation Director should be made available to assist the guards and cashiers. Controlled entry will begin; only 100 patrons will be let inside the pool facility.

Three guards (3) – Two guards start on stand. The third guard starts as the down guard and initiates the rotation after 15 minutes. When the pool population surpasses 100; then all three guards must be on stand for 45-minutes. The pool will close to all swimmers to accommodate a 15-minute break as needed. Call Outdoor Recreation Management if this is the case.

Four guards (4) – Three guards start on stand. The fourth guard starts as the down guard and initiates the rotation after 15 minutes. When the pool population surpasses 150; then all four guards must be on stand 45-minutes. The pool will close to all swimmers to accommodate a 15-minute break as needed. Call Outdoor Recreation Management if this is the case.

Five to Six guards - All four-guard positions will rotate regardless of the pool population. The fifth/sixth guard will be the down guard(s) and need to initiate the rotation after 15 minutes.

f. Pool Parties

Two guards (2) - One will start on stand with less than 20 participants. Second guard as down guard, should rotate after 20 – 30 minutes. This process should continue during the remainder of the swimming period. If there are more than 20 swimmers, both guards need to be on stand. They may call a break as needed every 45 minutes. The swimmers will need to clear the pool for 15 minutes. Notify parents of any breaks, which will be needed do to the population size of the party.

Three guards (3) - Two guards will start on stand. The third guard down guard will initiate the rotation after 15 minutes. When the pool population surpasses 75; then all three guards will need to be on stand for 45-minutes. The pool will close to all swimmers to accommodate a 15-minute break.

E. In-service Training

All employees must meet the following training criteria during the pool season. Training may take several days or hours. The ODR Director or designee will ensure all employees complete all training as required. The lead lifeguard is also responsible for conducting other pertinent training based on lifeguard skills and pool safety procedures required throughout the pool season.

1. Training Standards

· The ODR Director or designee and Lead Lifeguard will ensure all training is completed throughout the pool season. (I.e. in-service training, CPR/first aid, emergency safety procedures, etc.)

· Violation of rules or performance in a manner inconsistent with an area covered in your training will result in corrective actions similar to those stated above.

2. Initial Training

· APF and NAF Employees follow in-processing procedures from CPO and HRO offices.

· NAF employees should complete customer service training within 30 days

· Safety Standard Form 55 will be completed within 7 days of in-processing

· The ODR Director or designee will discuss the Lifeguard Manual.

· The ODR Director or designee will cover concession stand training with the assigned guards

· The ODR Director or designee and lead lifeguard will test all physical water emergencies.

· Each lifeguard needs to show all procedures for CPR in one and two person adult, child, and infants.

· Guards will be shown how to utilize different safety equipment needed

· The ODR Director or designee will show lifeguards proper operations of pool maintenance equipment.

· Bio Environmental staff shall ensure lifeguards are using proper testing procedures for pH and disinfectant residual measurements

· Guards will be testing on Blood borne Pathogens

· General information

3. In-Service Training

All lifeguards must participate in at least four hours of in-service training during each 4-week period of employment. The ODR Director or designee and lead lifeguard will program to meet for a total of 4 hours per month. The training will include review of emergency action plan, lifeguard practices, CPR and First Aid, and may include physical fitness time. Guards will be required to complete this training and it will be recorded upon completion. Any training not completed may result in disciplinary actions. In-Service training will also include a staff meeting.

4. Other Training

· Additional training will occur as needed.

· Outside agencies may conduct exercises; evacuations or bring Bomb dogs into the facility. Notify customers of exercise.

Attendance is mandatory for any scheduled training!

EMERGENCIES

A. Emergency Action Plan (EAP)

EAP Course of Action

1. An Emergency

2. Notify Other Guards

3. Two Types of Emergencies

a. Water Emergencies

b. Land Emergencies

4. Notify Chain of Command

5. Keep the Scene Clear and Get Witness Information

6. Complete Accident and Incident forms

7. Inventory Supplies

8. Corrective Measures

9. Staff Meeting

1. An Emergency

Emergencies can occur in several different ways at a pool. With the proper training you can respond to any of them. You may need assistance from another guard or you may need emergency personnel. By following this EAP you’ll be able to respond to any incident/accident at the pool. Base pool emergencies are the responsibility of the lifeguards on duty, the Outdoor Recreation Pool Supervisor, and the Outdoor Recreation Director. Any delay during an emergency situation may cause additional problems that could lead to injury or death. Emergencies may be classified according to their degree or danger:

· Life Threatening Emergencies- This classification of emergency includes such situations as stoppage of breathing, severe bleeding, spinal injury, or heart attack

· Major Non-Threatening Emergencies- Broken bones, out of water seizure, tired swimmer, etc.

· Minor Non-Threatening Emergencies- Cuts, sunburn, etc.

All non-threatening emergencies have the potential of becoming life threatening if not handled properly. Lifeguards’ must have a CPR mask. First aid gloves and other first responding medical supplies will be available in the guard locker room. A second lifeguard may be needed to get medical supplies.

*Note: The severity of an accident/incident may require the full clearing of the facility. Clearing of the facility means to move non-essential personnel, on-lookers, or bathers outside the pool-fenced area. The participants should be asked to leave the pool until the situation is contained and addressed completely. The lead lifeguard needs to use proper judgment based on the following:

1. Are there enough guards to continue with normal swimming activities?

2. Are the patrons already in a controlled area and will not have an affect on the situation by continuing normal activities?

3. Will clearing the pool create more havoc among the patrons as well as bring more attention to situation?

Those involved in the accident: lifeguards parents/guardian of the victim, and emergency personnel will be allowed admittance to the area of the accident. Do not, under any circumstances transport the victim on your own, and do not talk to any of the patrons regarding the accident.

2. Notify Other Guards

Using your Whistle

The whistle is an important communication device. It is important to use a whistle sparingly and only when needed. When you do use the whistle, be aggressive. Follow these guidelines to communicate with the customers and other lifeguards:

*Review based on primary certification guidelines (Red Cross vs Starguard etc.)

One (1) short blast – To get attention of the swimmer

One (1) long blast – To clear the water

Once other guards are notified of an emergency you’ll need to respond in an appropriate fashion according to its type.

3. Two Types of Emergencies

a. Water emergencies

b. Land emergencies

a. Water Emergencies

Three water emergencies are distressed swimmer, active drowning victim, or a passive-drowning victim. Upon discovery of the victim or swimmer in distress, give three (3) short blasts on the whistle while descending from the chair. Survey the scene and enter the water safely.

Depending on the situation, the lead or assistant lead guard needs to determine to clear the pool. The down guard needs to assist with the guard as needed or take over the chair. The cashier should be ready to call 911 or help to clear the scene

Bring the victim to the nearest point on the deck. The guard making the rescue will remain with the victim rendering all assistance possible. Another lifeguard may have to assist with getting other equipment or with CPR. Other guards should move patrons away from the accident scene. If needed, have the cashier or available lifeguard call 9-1-1.

If you have to call 911 follow these steps:

1. Call 911.

2. Tell them there is a situation at the Base Pool

3. Give the EMS dispatcher your full name

4. Tell what happened clearly and concisely

5. Indicate how many persons are involved

6. Describe what help, if any is being done for the victim

Do not hang up until the dispatcher hangs up. The EMS dispatcher may be able to tell you how to best care for the victim until the ambulance arrives.

b. Land Emergencies

Land emergencies are a little different from water emergencies only because you are not entering the water. When you come across an injury, (i.e., severe bleeding, heart attack, sun burn, heat stroke, etc.) activate the EAP (2, 4 – 9). Determine the seriousness of the emergency and call 911 if needed.

2. Notify Chain of Command

Contact the Outdoor Recreation Director, or Outdoor Recreation staff. If they are unavailable call the Flight Chief. Depending on the severity of the accident you may call the Deputy Commander to notify them EMS has been called. Do not contact the parents of guardians. Only the Outdoor Recreation Supervisors/Flight Chief should call the parents or guardians.

Emergency Phone Numbers

Home Numbers Chris Nash 660-233-2599

Emergency Numbers

5. Keep the Scene Clear and Get Witness Information

Available personnel should keep spectators well away from the victim. Guards or the cashier not directly involved must carefully note swimmers who were in immediate vicinity of the accident area for report purposes and clear the pool as directed by the lead lifeguard. Ask for witness names and telephone numbers along with a brief description of what happened.

6. Complete Accident and Incident Forms

Use the accident or incident forms correctly. The initial rescuer and lead lifeguard should fill out an accident form in detail, including witnesses’ names, addresses and phone numbers. Fill out completely and get to the Outdoor Recreation Supervisors within 24 hours. All pool personnel should avoid saying anything to patrons regarding the accident at hand. Make no statements to anyone such as the press or pool patrons. The Outdoor Recreation Supervisors or 509th Force Support Administrative staff will deal with the public concerns.

7. Inventory of Supplies

Regardless of the incident, during any situation you may use gloves, bandages, cleaning supplies, etc. The Outdoor Recreation staff needs to be aware of your inventory so you are prepared for the next incident. Have the lead lifeguard contact supervisor with a list of supplies. Continually check on the status of supplies.

8. Corrective Measures

Corrective measures are taken so the accidents/incidents can be avoided. It may require closing the pool until the problem is fixed, or it may require extra staff training. Regardless, be prepared for any actions taken.

9. Staff Meeting

The ODR Director or designee will set up a staff meeting within 7 days of a major accident or incident requiring corrective measures or providing additional training. The staff meeting will bring an update to the status of the victim as needed and to let the staff know about the responsiveness to the incident. This will bring a close to the event which occurred.

B. Bio Environmental

During the year, situations arise when bodily fluids of any kind may enter the pool. When any of these events occurs activate the EAP steps 1, 2, 4, 5, 7-9 and use the following directions for guidance:

1. Clear the pool - Notify Patrons to move away from the area being cleaned and notify patrons’ pool operations are ceased until corrective actions have been completed. (45 – 60 minutes or longer for cleaning)

2. Call Civil Engineer at 7-1984 and Bio Environmental staff at 7-4799 (on-call 660-238-5459) immediately!

3. Promptly remove physical debris with a pool net, vacuum, and continue skimming operation. Dispose of removed debris in latrine connected to sanitary sewer.

4. Following Air Force Instruction 48-14, Civil Engineer and Bio Environmental staff will determine the appropriate disinfectant time to elapse or shock treat the pool by rising the chlorine level to 10 parts per million and waiting for chlorine to return to an acceptable levels. BE will determine acceptable disinfection time by referring to Appendix 8 using free chlorine concentration and pH.

5. The pool may reopen after completion of the disinfectant time and when the disinfectant levels can be maintained reliably and at acceptable levels.

C. Weather Factors

a. Inclement Weather

b. Severe Weather

c. Tornados

d. Information about the weather

e. Extreme Temperatures

f. Preventive Measures

a. Inclement Weather

The pool will not open for public swimming when any one of the following conditions is present:

· Torrential rains

· Fog impairs visibility

· Lightning within 10 nautical miles.

· 10 Nautical Miles equals 11.6 miles in a circumference from the starting point.

The pool may close for public swimming when any one of the following conditions is present:

· A severe storm or tornado warning

· Lighting/Thunder present within 10 nautical miles.

The decision to post-pone the pool opening or closing the pool for the day will be at the discretion of the Commander, after careful considerations are discussed with the Outdoor Recreation Supervisors.

Lightning is determine in AFOSH91-501 11.2.3

11.2.3.1. A Lightning Watch is in effect 30 minutes prior to thunderstorms being within 10 nautical miles (nm) radius of any predetermined location or activity as forecast by Bomb Wing Safety. Note: Lightning is a direct product of a thunderstorm. During a Lightning Watch accomplish the following:

11.2.3.1.1. Operations or activities may continue; however all personnel must be prepared to implement Lightning warning procedures without delay.

11.2.3.1.2. Be alert for any lightning activity, to include audible thunder, and advise supervisory personnel of any observations.

11.2.3.2. A lighting Warning is in effect whenever any lightning is occurring within 10 nm radius of the predetermined location or activity. Personnel in affected locations or engaged in affected activities will take the following actions:

11.2.3.2.1. Cease all outside activity and seek shelter. Recommended locations that provide safe shelter and locations to avoid are listed in paragraphs 11.2.1 and 11.2.2

Guards scheduled for opening shifts should call or remain by their phone to be contacted, about work.

Guards on shift may be sent home based on the amount of swimmers at the pool and the decision to remain open during the inclement weather.

Guards working the evening shift need to check on the pool status in case there is improvement for the Adult Swim session or Pool Parties.

When the opening of the pool or cancellation for pool programs occurs, signs will be posted at the pool. If by the advertised reopening time inclement weather still prevails, the pool will not open.

Guards also need to remember if the pool closes, there still may be a need for cleaning, maintenance duties, or in-service training. Never make the assumption the pool is closed or you get to go home due to bad weather.

b. Severe Weather

In the state of Missouri there is always a chance to get severe weather. During open pool hours weather fronts may approach the pool. The Lead Lifeguard needs to communicate with the ORPS and Base weather to determine what actions to take.

· Light rain without any signs of thunder/lightning, the pool will remain open. Patrons and staff may remain on the deck and in pool.

· If lightning or sounds of thunder, is seen or heard the pool must be cleared. Base weather will also be able to tell you when Lightning is within 10 nautical miles to clear the pool.

· The lead or assistant lifeguard should call the Outdoor Recreation staff to inform them about weather conditions and actions to clear the pool.

· When storm winds, thunder and lighting approach, evacuate the pool into the locker rooms. Join the crowd in the locker rooms to keep people calm. Stay away from windows and doors

c. Tornados

A “tornado watch” indicates that conditions are right for tornado to develop during a certain time frame of the day. A “Tornado warning” means that a tornado has been sighted or indicated by weather radar in the local area. People should seek shelter immediately. Tornados generally move from southwest to northwest. Listen for the Base warning system to identify we are in a tornado warning. Base Weather and the ODR Director or designee will monitor all weather conditions.

Environmental Clues: Dark, often greenish sky Wall cloud Large hail Loud roar; similar to a freight train

If a tornado is spotted by base weather, patrons, or lifeguards:

· Immediately clear the pool and deck area.

· Immediately inform the Lead Lifeguard and Outdoor Recreation staff of the sighting.

· Seek shelter in the locker rooms away from windows and doorways

In the event of a tornado, the obvious role to take is one of pure professionalism. Many persons will be terrified of even a severe storm. Your role is to make them feel as comfortable as possible through protection and reassurance of their safety.

d. Information about the weather

To get up to the minute weather conditions contact the Outdoor Recreation staff.

If lightning or thunderstorms are in the area you will be notified by Base Weather via phone in concession area when they come within 10 nautical miles. If you do not hear from Bae Weather about severe weather call Outdoor Recreation

The radio announces local watches and warnings. The best local choice is KMMO 102.9 from Marshall. They stop playing music and announce warnings and watches in the counties around this area. Kick’s Country 105.7 out of Warrensburg, also announces the weather, but will easily lose power or transmission if the storm is really bad.

e. Extreme Temperatures

High air temperatures can cause more people to be in the water and consequently, over crowding may result. Follow the proper rotations for guards. The lead guard should make sure all guards are getting enough fluids. All staff should be on the lookout for victims of heat stroke and heat exhaustion. Signs and symptoms are as follows.

Heatstroke:

· Hot dry skin

· Redness of light skin

· Extremely high body temperature

· Possible dizziness, nausea, headache, rapid pulse, and unconsciousness or shock

Heat Exhaustion:

· Cool, pale, moist skin

· Rapid, weak pulse

· Weakness, dizziness

· Nausea, vomiting

Hypothermia is simply a condition in which cold or cool temperatures cause the body to lose heat faster than it can be produced and the body core temperature falls below normal.

This usually occurs when the Water temperature is around 65 – 70 degrees.

Factors that influence the onset and progression of hypothermia are:

· Air and water temperatures

· Wind speed

· Length of exposure

· The individual’s age, body size, and body fluid

Severe shivering, a bluish color to the lips, fingers, and toes, confusion and dizziness are all symptoms of hypothermia. Swimmers under the age of 12, and elderly persons, are especially vulnerable to cold water. Individuals displaying signs of hypothermia should be moved to a warm area immediately, and covered with a warm blanket.

Severe incidents of heatstroke, heat exhaustion or hypothermia, follow the EAP (2, 4-9) for Land Emergencies.

f. Preventive Measures

· Get enough fluids for the lifeguards and check patrons

· Use umbrellas for shade

· Take your breaks out of the sun no matter what the temperatures are.

D. Other Actions / Threats / Procedures

a. Force Protection Condition (FPC )

b. Bomb Threats

c. Crime Prevention

d. Accident Prevention

e. Effective Telephone Use

a. Force Protection Condition (FPC)

Force protection measures are taken to ensure the best possible safety and security of the base. At any time the base can move between Real World Force Protection Conditions (FPC) and Exercise FPC. Pay attention to special directions. Call Outdoor Recreation if there is any procedure, which is not understood. For other assistance, the FPC book is located at the concession stand. Be sure to follow steps and call readiness when the steps are completed. The cashiers need to update the lifeguards and help to notify patrons of conditions.

FPC Normal – Operations are normal

FPC Alpha

· Report strangers, suspicious vehicles, and packages

· Keep doors and storage areas not in use secure

· Do not unlock or open your car window to persons you don’t know until their identity is established FPC Bravo

· Keep all vehicles and large containers 25 meters away from building

· Inspect the interior and exteriors of buildings for suspicious packages

· Lock your vehicles at all times.

FPC Charlie

· Drive cautiously on base new check points may be on the road ways

· Park only in designated areas

· Use one exit and entrance at the facility

· Check IDs 100%

· Be prepared to have your vehicle inspected

FPC Delta

· The pool closes

· If you are at the pool – clear the pool

· Bring patrons inside locker rooms.

· No one will be able to leave until notified by the ODR Staff (Only emergency personal can leave for duty)

* Note – Cashiers must Check IDs with pool passes at all times.

* Always check with the Outdoor Recreation Staff if you do not understand a procedure.

b. Bomb Threat

A bomb threat can be called in at any time. Employees need to stay on the phone and follow directions on AF FORM 440, DEC 90. Lead or assist lifeguard needs to clear the facility and call 911and Outdoor Recreation.

Other lifeguards need to help clear the pool in a controlled manner to a safe distance at least 500 ft clear of the building. Use the Fitness Center for safety. Do not allow patrons into the locker rooms during an evacuation or take their belongings out of the pool area.

The pool area will not reopen until the ORPS, Outdoor Recreation Director, or other official personnel give the “all clear” signal.

Be sure the person who received the call or threat works with Security Forces or other officials to inform them of all pertinent information before leaving the scene.

*Note: Use common sense when talking with others. We do not need everyone around base or community (Warrensburg, Sedalia, etc.) to know that there is a bomb threat in progress at the pool. Public Affairs will address any media questions when required.

*Do not make any personal calls to family/friends until the situation is over. Do not touch any of the electronic equipment.

c. Crime Prevention

1. Anti-Robbery Procedures

2. Crime Prevention

Refer to AFMAN 34-212, Ch 3, Para 3.10

1. Anti-Robbery Procedures

1. Try to remain calm

2. Comply with the demands of the robber

· Once you realize you’re being robbed, take a brief glance of the perpetrator’s upper portion (neck to head) ( i.e., hair complexion, scars, jewelry, glasses, hat, mustache or beard, height, age, sex, nationality etc.

· While handing the robber cash/property, glance at their middle portion (waist to shoulder)

· As the robber is departing, glance at their lower portion (waist to feet)

3. When the robber depart and it is safe to do so:

· Alert other employees.

· Terminate normal business (Seal of the snack area. Do not let others into the pool area and do not let patrons leave)

· Complete AF Form 439, Anti-Robbery Aid

· Notify the Police –7-3700 for exercise, 9-11 for actual cases.

· Follow the instruction of the police. (name, location, situation, and any other information they request.)

· Witness information

4. Assist Security Forces with any other information.

2. Crime Prevention

A. Always ensure equipment and supplies are locked and secure before leaving B. Before signing the night security log, walk around the facility to ensure it is truly secured.

C. Double-check that all the doors and windows are locked and secured prior to leaving D. Make sure all government equipment/supplies are readily accessible during the day and not missing. Do not take home equipment or supplies.

E. Be sure to sign the all Security Opening/Closing paperwork.

If any of the security measures are missed, the Outdoor Recreation Staff may be called to secure the facility. Corrective actions may be taken if the facility is found unsecured. It is your responsibility to follow the guidelines given to you and double check the security of the facility.

d. Accident Prevention

The most important responsibility of all personnel is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations must be thoroughly explained, understood and posted so that lifeguards can interpret and enforce them. Rules and regulations are necessary and should be presented positively.

If a patron is breaking a rule or is not being safe, warn them by using your whistle. If they continue, use effective communication. Depending on the infraction, the patron should sit out of the pool for a few minutes to think about their actions. Depending on the infraction, the lead or assist lead guard may ask the patron to leave the pool for the day. Before this decision is made, call the ORPS with a name, parent’s name/supervisor’s name, phone (home/work), and reason for asking the patron to leave.

In any situation, be firm, but let the patron know you are warning because you are concerned about their safety and the safety of others. The more you can educate the customers, the more accidents you can prevent.