Attachment_2_-_McConnell_Custodial_PWS_-_FY17_Requirement_-_Redacted_-_Final.pdf

Custodial Services Attachment 2

FA4621-17-R-0001

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

McCONNELL AIR FORCE BASE

WICHITA, KS

17 June 2016

1. Description of Services

1.1. Facility Cleaning Services

1.2. Restroom/Locker Room Cleaning Services

1.3. Periodic Cleaning Services

1.4. Special Cleaning Requirements

1.5. Contractor-Provided Equipment and Supplies

1.6. Miscellaneous Requirements

2. Service Summary (SS)

2.1. Quality Control

2.2. Quality Assurance

2.3. Performance Assessment

2.4. Periodic Progress Meetings

2.5. COR Monthly Report

3. Government Furnished Property and Services

3.1. Government Furnished Facilities

3.2. Government Furnished Property

3.3. Government Furnished Utilities

3.4. Security, Fire and Medical Services

3.5. Solid Waste Collection and Disposal

3.6. Mail Service

4. General Information

4.1. Mission

4.2. Background

4.3. Hours of Operation

4.4. Federal Holidays

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.6. Cleaning and Restroom Supplies

4.7. HAZMART

4.8. Hazardous Material/ Waste Management

4.9. Hazardous Material Handling

4.10. Training

4.11. Traffic Laws

4.12. Weapons, Firearms, and Ammunition

4.13. For Official Use Only (FOUO)

4.14. Reporting Requirements

4.15. Physical Security

4.16. Project Manager

4.17. Personnel

4.18. Key Control

4.19. Schedules

4.20. Contract Modifications-Scope

4.21. Manpower Reporting

4.22. Contracting Officer (CO) and Contracting Officer Representative (COR)

4.23. Safety Requirements and Reports

4.24. Records Management

4.25. Environmental Management System (EMS)

5. Appendices

Appendix A: Custodial Standards

Appendix B: Estimated Square Footage and Cleaning

Appendix C: Floor Plans

Appendix D: Required Reports/Forms

Employee Statement Form

Contractor’s HAZMAT Submission Form

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. Description of Services. The contractor shall provide all management, tools, supplies, and labor necessary to ensure that custodial services are performed at McConnell AFB, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance, subject to the required cleaning frequencies set out in this PWS. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Appendix A, Air Force Custodial Common Levels of

Service Standards establishes required cleaning frequencies, Appendix B, Estimated Square Footages and

Cleaning Level provides facility cleaning levels and estimated square footages. Appendix C, Floor Plans and

Maps establishes facility drawings of areas to be cleaned. The contractor shall perform all work in accordance with all applicable laws, regulations, Headquarters Air Force standards, instructions, and commercial practices.

1.1. Facility Cleaning Services.

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) The contractor shall maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. The contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, the contractor shall ensure floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. The contractor shall clean baseboards, corners, and wall/floor edges. The contractor shall move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items and return them to their original and proper position after cleaning.

1.1.2. Carpeted Floors. The contractor shall maintain carpets free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal.

The contractor shall remove any spots and/or spills by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. The contractor shall bring all tears, burns, and raveling to the attention of the facility manager. Area and throw rugs shall also receive this service. The contractor shall move all chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items and return them to their original and proper position after cleaning.

1.1.3. Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph

1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4. Clean Floor (Walk-Off) Mats. The contractor shall vacuum and/or clean interior and exterior floor mats. The contractor shall maintain mats free of all visible lint, litter, debris, soil and other foreign matter. The contractor shall remove soil and moisture underneath mats and return mats to their normal location.

1.1.5. Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The contractor is not responsible for replacement of plastic trash bags. See Appendix A, Custodial Standards for clarification of requirement.

1.1.6. Performance Requirements. The performance requirements set out in Paragraphs 1.1.1. through 1.1.5.

are subject to the required cleaning frequencies set out in Appendix A.

1.2. Restroom/Locker Room Cleaning Services.

1.2.1. Clean and Disinfect. The contractor shall clean and disinfect all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces using a germicidal detergent (includes the dusting of lockers, the sanitation and disinfecting of lockers is the responsibility of the facility). Restrooms shall have a clean scent or no odor at all.

The contractor shall maintain showers, toilets, and urinals free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. The contractor shall clean and maintain mirrors free of streaks or other removable matter. The contractor shall maintain partitions free of smudges, and stains. The contractor shall clean vents (within 72 inches of the floor). The contractor shall maintain restroom sinks, countertops, and fixtures free of water and scale deposits, soil, streaks, and other removable matter. The contractor shall maintain walls and grout free of all film, spots, and detergent buildup.

1.2.2. Restroom Floor Care. The contractor shall maintain all floor surfaces in accordance with paragraph

1.1.1 by effective routine cleaning. The contractor shall tilt or move all moveable items to sweep and damp mop underneath. The contractor shall maintain grout on the wall and floor tiles free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. The contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. The contractor shall store supplies in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4. Drinking Fountains. The contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The contractor shall clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains. The contractor shall maintain drinking fountains free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. The contractor shall empty all trash containers in restrooms and locker rooms, dispose trash, and return containers to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. The contractor shall leave trash receptacles clean, free of foreign matter and free of odors.

1.2.6. Performance Requirements. The performance requirements set out in Paragraphs 1.2.1. through 1.2.5.

are subject to the required cleaning frequencies set out in Appendix A.

1.3. Periodic and On Demand Cleaning Services. Periodic cleaning is identified as work scheduled to be accomplished on a monthly, or less frequent basis. On demand cleaning services are identified by a work order/task order issued by the COR. The contractor shall complete the ordered On demand cleaning service within 10 days of order or as otherwise agreed by the COR. Unless otherwise agreed, the Government shall be limited to twenty (20) On Demand Cleaning Services per month, with one building counting as one service. See

Appendix A, Custodial Standards for clarification.

1.3.1. Periodic and On Demand Hard Floor Maintenance. The contractor shall clean, scrub, seal, polish, wax, and strip hard floors as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2. Periodic and On Demand Carpet Restorative Cleaning. The contractor shall deep clean carpets in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. The contractor shall remove all cleaning solutions from baseboards, furniture, trash receptacles, chairs, and other similar items. The contractor shall move chairs, trash receptacles, and other items to clean carpets underneath and return them to their original location after the carpet has dried.

1.4. Special Cleaning Requirements.

1.4.1. Child Development Center Annex (Child Development Center (CDC), B337/ Family Child Care

(FCC)/Play Group, B338). The contractor shall maintain designated CDC facilities in accordance with AFI34-

248, Child Development Centers, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. The CDC’s operational hours are Monday through Friday, 6:30 am –

6:00 pm. The contractor shall accomplish daily floor cleanings during operational duty hours as indicated in

Appendix A. The contractor shall perform all other cleaning requirements either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, the contractor shall perform at least one cleaning during operational duty hours.

1.4.1.2. School Age Program. The School Age Program requires custodial service during duty hours, from

1000 to 1400 to maintain the standards outlined in Air Force Manual 34-251, “Air Force School Age

Programs”, Chapter 12. Kitchen areas are not part of the contractor’s responsibility for cleaning. Vacuuming, heavy cleaning, maintenance of carpets, disinfecting and descaling of restrooms shall be accomplished after hours of operation. Trash receptacles located on the playground and at the entry of the School Age Program shall be emptied by the contractor.

1.4.1.3. Youth Center. The Youth Center requires custodial service after 7:00 pm on Mon to Thurs. Kitchen areas are not part of the contractor’s responsibility for cleaning. Vacuuming, heavy cleaning, maintenance of carpets, disinfecting and descaling of restrooms shall be accomplished after hours of operation. Trash receptacles located on the playground and at the entry of the Youth Center shall be emptied by the contractor.

Table 1.0, Special Requirements Cleaning Services

Description Hours of Operation Special Requirements

Child Development Center** Monday – Friday

6:30am – 6:00pm

Children are present between

6:30am and 6:00pm.

Family Child Care/Play Group**

Monday, Wednesday, Friday

9:00am – 2:00pm Tues/Thurs

1:00 pm – 5:00 pm

Children are present between

9:00am and 11:30am

Youth Center

School Hours (1st Day of school)

(Winter)

Mon - Thurs 3:00 pm – 7:00 pm

Fri 3:00 pm - 10:00 pm

Sat/Sun CLOSED

Non School Hours (last day of school) (Summer)

Mon - Thurs 1:00 pm -7:00 pm

Fri 1:00 pm – 9:00 pm

Sat/Sun CLOSED

Custodial services are required after 7:00 pm Mon-Thurs.

NOTE: The contractor shall clean the Youth Center after the hours of

7:00 pm but prior to re-opening on the following day; 3:00 pm (school hours)/1:00 pm (non-school hours)

School Age Program

Monday – Friday

6:30 a.m. – 6:00 p.m.

During the school year, no children are present from 8:00 a.m. – 3:00 p.m.

Custodial service required between

10:00 am to and 2:00 pm

** Child Development Center Annex: The Child Development Center Annex consists of the Child

Development Center and the Family Child Care/Play Group.

1.4.2. Special Clearance Requirements; Child Development Center and Youth Center, School Age

Program and FCC/Play Group.

1.4.2.1. Background Check Process. In accordance with DoDI 1402.5, Criminal History Background Checks on Individuals in Child Care Services, the contractor must initiate and complete a criminal history background check for each contractor employee before being allowed to work in the Child Development Centers, Youth

Center, School Age Program, and FCC/Play Group. The Force Support Squadron Security Manager shall initiate, receive and maintain all background checks. The CDC Director shall maintain all results. The following steps are required to process the background check.

1.4.2.1.1. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services

Registry (CSR) completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years.

(DODI 1402.5, E.6.1.2) (AFI 34-248, Para. 5.2.8).

1.4.2.1.2. A State Criminal History Repository Check (SCHR) requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, Para. 5.3.1)

1.4.2.1.3. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or

NACI is completed. (AFI 34-248, Paras. 5.3.1 & 5.3.2)

1.4.2.1.4. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) completed for all contract workers every 5 years. (AFI 34-248, Para. 5.3.2)

1.4.2.1.5. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, Para. 5.3.3)

1.4.2.2. Criminal Background History Check Procedures. Potential contract employees shall report to the

Force Support Squadron Security Manager to initiate and complete a Questionnaire for Non-Sensitive Positions.

During this time, the Security Manager shall request the individual obtain and complete an Applicant

Fingerprint Card from the McConnell 22 ARW/Information Protection, Bldg. 750. The Security Manager shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the School Age Program, Child Development, Youth Activity

Centers, and FCC/Play Group. The Security Manager shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The

Security Manager shall identify all report results whether favorable, unfavorable or derogatory to the

Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file.

Only contract employees with a favorable NAC report shall be allowed to work on McConnell AFB.

1.4.2.2.1. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical

Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

1.4.2.2.2. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal

Bureau of Investigation (FBI) shall be initiated by the 22 FSS Security Manager. Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

1.4.2.2.3. Contractor’s Rights. Contractor employees have the right to obtain a copy of the background check report from the Security Manager. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC, Youth Center, School Age Program, and FCC/Play

Group.

1.4.2.2.4. Security Check Proof. A previous favorable background investigation will be verified by the Security Manager, who will determine if a new background check is required.

1.4.3. Required Training. All contract employees working at the CDC, Youth Center, School Age Program, and/or FCC/Play Group shall be required to attend annual training on child abuse prevention, identification and reporting per AFI 34-248, Para. 5.4.4. A government certified trainer shall conduct the training during normal duty hours. It shall be the contractor’s responsibilities to ensure new employees working at the CDC, Youth

Center, School Age Program, and/or FCC/Play Group receive this training.

1.4.4. Immunizations. All contractor employees assigned to the CDC, FCC/Play Group, School Age Program, and or Youth Activity Center shall be free of communicable diseases, to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJI-48-110, Immunizations and Chemoprophylaxis, prior to an employee being allowed to work. The contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the contractor’s expense.

Mumps Measles

Rubella Tetanus

Diphtheria Polio

Hepatitis B Varicella

Tuberculosis Skin Test

1.4.4.1. Required Documentation. The contractor shall provide a summary spreadsheet to the COR a listing of all employees proposed to work in CDC, Youth Center, School Age Program, and/or FCC/Play Group with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1.5.)

for assignment to work in the CDC, Youth Center, School Age Program, and/or FCC. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract. Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC, Youth Center, School Age

Program, and/or FCC/Play Group Centers. It shall be the contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2 Identification. All employees shall wear a nametag or other identifying apparel per AFI 34-248, Para.

8.7.7.

- Open toed shoes are not permitted

- Extremely tight clothes are not permitted

- Shorts are not permitted. Dresses and skirts shall not terminate above the bottom of wearer’s knee.

- Shirts, blouses and tops must cover the wearer’s breasts (including cleavage), back, stomach, and midriff completely, even when bending over. Tube tops, sleeveless shirts or strapless tops are not permitted.

- Logo shirts are not prohibited but may not include profanity, violent or provocative images, drug, tobacco, liquor or beer references, or any other influences not appropriate for children.

1.4.5. Cleaning Requirements Child Development Center, Youth Center, School Age Program, and

FCC/Play Group. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1. Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The contractor shall keep the solution out of children’s reach at all times.

a. Cleaning Solution: Soap and water to remove visibly soiled areas.

b. Disinfecting Solution: A chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US

EPA and so state on the label. Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

c. Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment. Examples:

- Liquid chlorine bleach (without scent), 1 tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. The contractor shall check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. The contractor shall follow manufacturer’s instructions and allow time to work.

1.4.5.2. Cleaning Products Approval. The contractor shall provide a list of all cleaning products to be used in

CDC, School Age program, Family Child Care/Play Group and Youth Center to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The contractor shall not use cleaning products with warnings that they may not be used in areas occupied by children. Chemical air fresheners are not permitted. The contractor shall store all chemicals and other potentially dangerous products

(except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3. Cleaning Equipment/Materials. The contractor shall ensure trash, mops, brooms, and cleaning buckets are inaccessible to children.

1.4.5.4. Clean/Sanitize Tables, Chairs, and Highchairs. The contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6. Sweeping/Mopping Non-Carpeted Floors. The contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7. Other Non-Carpeted Floors. The contractor shall sweep, mop with hot water, and sanitize with bleach water all other floors (not including restrooms) daily.

1.4.5.8. Clean/Sanitize Children’s Toilets and Fixtures. The contractor shall clean toilets, sinks and adjacent walls (up to height of four feet) with hot water and detergent and then sanitize with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9. Sweep/Mop Children’s Bathroom Floors. The contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.10. Non-Carpeted Floor Maintenance. The contractor shall spray buff all non-carpeted floors once a month. The contractor shall also strip and wax these floors on a semi-annual basis, after operating hours. The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11. Vacuum. The contractor shall maintain all carpet areas free of visible soil and vacuum at least once per day when children are not present in the activity rooms or as required to maintain clean and sanitary conditions. The contractor shall clean soiled areas as necessary.

1.4.5.12. Carpet Maintenance. The contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A preferably on weekends or after operating hours to ensure carpets are completely dry when children are present.

1.4.5.13. Empty Trash Cans and Diaper Pails. The contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean/Sanitize Trash Container and Diaper Pail. The contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitize with the bleach water solution.

1.4.5.15. Stock Restroom/Facility Supplies. The contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out.

The contractor shall store supplies in designated areas. If supplies run out prior to the next service date, the contractor shall refill supplies within two hours of notification.

1.4.5.16. Dusting. The contractor shall accomplish low dusting on surfaces within 6 feet of the floor. The contractor must maintain these surfaces free of dust, lint, cobwebs, and litter. The contractor shall accomplish high dusting on surfaces above 6 feet up to 10 feet from the floor. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows/Interior Glass. The contractor shall maintain all windows and interior glass (within 120 inches of the floor), including glass in doors, partitions, walls, display cases, and directory boards free of traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18. Clean Drinking Fountains. The contractor shall clean drinking fountains with sanitizing solution once daily.

1.4.5.19. Clean Door Knobs. The contractor shall clean door knobs with sanitizing solution once daily.

1.4.6. Special Requirements. The contractor shall accomplish all cleaning tasks in accordance with Paras. 1.1, 1.2, 1.3 and 1.4, as appropriate, for Special Requirement Facilities (CDC, Youth Center, School Age Program, FCC/Play Group, and Fitness Center) as identified in Appendices A and B in order to meet the requirements of this PWS and the Service Summary (SS). Appendix A establishes frequencies.

1.5. Contractor-Provided Equipment and Supplies.

1.5.1. Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. The contractor shall not perform maintenance and repair of contractor vehicles or their privately owned vehicles on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1. Operating Conditions of Contractor Vehicles and Equipment. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. The contractor shall not use equipment found to be unsafe and unable to function as designed in performance of this contract. The CO or Contracting Officer Representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. Contractor Vehicle and Equipment Quantities. The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not excuse the contractor from performing any requirement contained in this contract.

1.5.2. Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain 30% recycled materials.

1.6. Miscellaneous Requirements. The contractor shall ensure that all actions listed below are taken.

- Turn off unnecessary lights.

- Report fire hazards, conditions, and items in need of repair to the COR.

- Turn in lost and found articles to the COR.

- Notify COR when unauthorized or suspicious persons are seen on the premises.

- Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

- The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. Service Summary (SS). The contract service requirements are summarized in performance objectives that relate directly to requirements. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success.

Table 2.0, Service Summary

Performance Objective PWS

Para.

Performance

Threshold

Remedy

SS-1

Facility Cleaning Service

Restroom/Locker Room

Cleaning Services

1.1 and

1.2, inclusive

No more than five

(5) valid defects per month.

Re-performance within 2 hours of notification.

SS-2

Periodic and On Demand

Cleaning Services

1.3, inclusive

Zero (0) defects per month.

Re-performance within 1 day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

SS-3

Special Requirements

1.4, inclusive

Nor more than three (3) valid defects per month.

Re-performance within 2 hours of notification.

2.1. Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. If a valid defect is detected the contractor shall provide a written Corrective Action Report identifying steps taken to remedy the defect and ensure similar issues do not occur again in the future. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will notify the Contract

Administrator (CA), and the CA will initiate and schedule a progress meeting to address discrepancies.

2.3. Performance Assessment.

2.3.1. Periodic Validations. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints for SS-1 services shall be re-performed within 2 hours of notification and complaints for SS-2 services shall be re-performend within 1 duty day of notification.

2.3.3. Re-Performance. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service in accordance with the SS after notification.

2.3.4. Letter of Concern. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

2.3.5. Continual Exceeding of Performance Thresholds. Exceeding the performance threshold of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period shall constitute an immediate progress meeting with the Multi-Functional Team.

2.4. Periodic Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the contractor shall meet periodically as needed to discuss the contractor’s performance. The following issues could potentially be discussed:

- Opportunities to improve the contract

- Any modifications required of the contract

- Unsatisfactory inspections and valid customer complaints against each performance objective observed

- Steps taken by the contractor to prevent occurrences in the future.

- Government interference with contractor performance.

2.4.1. Progress Meeting Minutes. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting

Office identifying areas of non-concurrence for resolution.

2.5. COR Monthly Report. The COR shall summarize the surveillance and assess the contractor’s performance for the previous month. This monthly report will be forwarded to the Functional

Commander/COR Supervisor, then to the CA. The CA will forward the report to the Contractor for his review and signature. The contractor has five (5) days to review and return the report to the CA. The contractor may provide additional facts to mitigate performance issues or to point out efforts above and beyond the contract requirements to justify a higher performance rating. After the contractor responds or five (5) days have elapsed the CA will forward the report to the CO for resolution of any conflicting opinions and finalization of the report.

The CA will forward the finalized report to all parties.

3. Government Furnished Property and Services

3.1. Government Furnished Facilities. The government will provide adequate office and storage space in building 1332. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via an AF Form 332, Civil Engineer Work

Order. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1. Janitorial Closets. Janitorial closets will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets. The contractor shall maintain closets free of clutter and debris. The contractor shall store and organize cleaning supplies and tools in such a manner as to allow easy access and movement in closet. The contractor shall lock closets provided for janitorial service use if locks are available.

The government will not be responsible for the contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.2. Government Furnished Property

Table 3.0, Government-Furnished Furniture

Item Quantity

Desk 1

Chairs 3

5 Drawer File 1

2 Drawer File 1

Refrigerator 1

3.3. Government Furnished Utilities. The government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

The contractor shall ensure that energy-consuming products acquired by the contractor for use in performing services at a Federally-controlled facility are energy efficient products (i.e., ENERGY STAR® products or

FEMP-designated products) at the time of contract award unless the energy-consuming product is not listed in the ENERGY STAR Program or FEMP; or otherwise approved in writing by the Contracting Officer.

Information about these products is available for ENERGY STAR® at http://www.energystar.gov/products; and

FEMP at http://www1.eere.energy.gov/femp/procurement/eep_requirements. html.

3.4. Security, Fire and Medical Services. The government will provide police and fire protection. In the event of a medical emergency, Sedgwick Co EMS for transporting an injured employee to a local hospital is available.

3.5. Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.6. Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

4. General Information.

4.1. Mission. The overall Civil Engineer mission at McConnell AFB is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for assigned airmen, families, and civilian employees.

4.2. Background. Reserved.

4.3. Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays (listed in paragraph

4.4).

4.3.1. Normal Base Hours. Base hours of operation are 7:00 a.m. – 5:00 p.m. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this

PWS at no additional cost to the government. The following facilities have extended or other than Normal duty hours that may affect cleaning schedule.

4.3.2. Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, the contractor shall accomplish buffing floors, floor maintenance and shampooing carpets during the night shift or late night shifts as described below.

- Day Shift – Mon.-Fri., if applicable Saturday and Sunday 7:00 am through 4:00 pm

- Night Shift – Mon.-Fri, if applicable Saturday and Sunday 4:00 pm through 12:00 am

- Late Night Shift - Mon.-Fri, if applicable Saturday and Sunday 12:00 am through 7:00 am http://www.energystar.gov/products http://www1.eere.energy.gov/femp/procurement/eep_requirements.%20html

Table 4.0, Base Wide Facilities, Hours of Operation with Special Restrictions.

Facility

Number Facility Description Service

Hours of

Operation or

Restrictions

412 Library

Monday -

Thursday: 9:30am-

7:30pm

Friday: 9:30am -

4:30pm

Saturday and

Sunday: Closed

Education Center

Classrooms Clean facility after classes end

Mon. – Fri.

Classes end at

10:00pm.

412 Bowling Alley

Mon-Thursday

7:30am- 7:00pm

Fri - 7:30am-

11:00pm

Saturday Noon -

11:00pm

Sunday Noon-

5:00pm

Fitness Center Locker

Rooms, Saunas and

Restrooms Only

Level 4 Requirements. Contractor shall do two restroom/locker room cleanings during hours of operation (not to include Federal Holidays).

Monday-Thursday

0600-2100

Fridays

0600-2000

Weekends, Holidays

Goal Days

0900-1700

Peak Hours:

6:30am – 8:00am

11:30am – 1:00pm

3:30 pm – 6:00pm

Chapel

One of the scheduled cleanings shall be accomplished on Sunday after 1:00pm.

Mon. – Fri.

7:30am – 4:30pm

Sat.

3:30pm – 6:30pm

Sun.

7:15am – 12:30pm

4.3.2.1. Fitness Center Locker Rooms and Restrooms. The contractor shall accomplish all cleaning tasks

IAW paragraphs herein 1.1, 1.2, 1.3 and 1.4 as appropriate, for the Fitness Center, in order to meet the requirements of this PWS and the Service Summary (SS). Required cleaning frequencies are established in

Appendix A, Common Levels of Service Standards. The Fitness Center is open to customers on Monday-

Thursday from 6:00 am to 9:00 pm. The Fitness Center is open on Fridays from 6:00 am to 8:00 pm. The

Fitness Center is open on Saturday, Sunday and holidays from 9:00 am – 5:00 pm (The contractor is not required to perform services on Federal Holidays). The contractor shall turn off stem and water valves for cleaning and turn them back on prior to leaving an area.

4.3.3. Child Development Center (CDC) Hours of Operation. Monday – Friday, 6:30 am – 6:00 pm. The contractor shall perform all cleaning requirements either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, the contractor shall perform at least one cleaning during operational duty hours. The contractor shall accomplish daily floor cleanings during operational duty hours as indicated in Appendix A.

4.4. Federal Holidays.

New Year’s Day - 1 January Labor Day - 1st Monday in September

Martin Luther King Day - 3rd Monday in January Columbus Day - 2nd Monday in October

Washington’s Birthday - 3rd Monday in February Veteran’s Day - 11 November

Memorial Day - last Monday in May Thanksgiving Day - 4th Thursday in November

Independence Day - 4 July Christmas Day - 25 December

4.4.1. Holiday Rescheduling. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling and performing services for the first day post the holiday observance.

4.4.2. Performance of Services During Crisis Declared by the National Command Authority or Overseas

Combatant Commander. In accordance with DFARS 237.76, Continuation of Essential Contractor Services, the Government has determined that Custodial Services at the Child Development Center and the School Age

Program under this contract are essential contractor services in support of a mission-essential function that must continue during crisis situations. Accordingly, the Contract shall perform these essential contractor services during crisis situations (i.e.; crises declared by the President or Secretary of Defense, contingencies, emergencies, and/or periods of increased force protection) in accordance with DFARS Clause 252.237-7023, Continuation of Essential Contractor Services and DFARS Provision 252.237-7024, Notice of Continuation of

Essential Contractor Services.

4.4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.5. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW FAR 5353.242-9000, Contractor Access to

Air Force Installations. Strict security and personnel access control is enforced at MAFB. All employees desiring access must be identity proofed and vetted . All Contractor and sub-contractor must pass a Criminal

History Report Inquiry [CHRI] through National Crime Information Center [NCIC], National Law Enforcement

Telecommunication System [NLETS], state and local law enforcement databases. The primary contractor will ensure all employees possess proper credentials allowing them to work in the United States. IAW E.O 12989, the use of E-Verify is mandatory. Identification required for identity proofing is but not limited to:

- United States Passport

- Permanent Registration Card/Alien Registration Receipt Card [Fm I-551]

- Foreign Passport with a temporary [I-551] stamp or temporary [Fm I-551] printed notation on machine readable immigrant visa

- Employment authorization document that contains a photograph [Fm I-766]

- Current /Valid Driver’s License

- Identification card issued by federal, State or Local Government

- Social Security Card

- I-9

- Foreign passports with a current arrival-departure record (Form I-94) bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, if that status authorizes the alien to work for the employer. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I-94 or Form I-94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form.

Employees will be identity proofed and vetted each time a pass/credential is issued. Security Forces may conduct random screenings at any time; if, disqualifying information as prescribed in DoD, Air Force, or local directives is found employees may be denied access. The Contract Administrator will be notified of the denial.

Due to mandates of USC 552a (b) (3) as related to Privacy Act 1974 as amended the information can only be discussed with the employee and will not be expressed outside of law enforcement. Employees requesting to contest denial of installation access, or requesting a waiver/exception to policy must submit a written rebuttal

/request to Commander, 22nd SFS/CC, through 22nd SFS/S3, Attention: 22nd SFS/S3PC, McConnell AFB KS

67221.

The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provision of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

The application for a pass/credential if driving must be accompanied by a valid driver’s license, state vehicle registration and proof of insurance.