Attch 1 Performance Work Statement (REV 1).pdf

PERFORMANCE WORK STATEMENT

FOR

HYDRONIC/STEAM BOILER OPERATION

& MAINTENANCE (PREVENTATIVE AND

CORRECTIVE)

FAIRCHILD AFB, WA

4 April 2020

FA462020R0003

Attachment 1 - Performance Work Statement (REV 1)

1.0 DESCRIPTION OF SERVICES

1.1 General Overview. This is a non-personal services contract to provide operation and maintenance services for hydronic and steam boilers and their associated components on Fairchild Air Force Base (FAFB), Washington.

1.2 Overview Description of Services/Introduction. The contractor shall provide all management, personnel, vehicles, equipment, supplies, tools, materials supervision, and other items and non-personal services necessary to perform boiler operation and maintenance as defined in this Performance Work Statement (PWS). This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasks under the contract. The contractor shall be responsible for implementing and maintaining a management control system to plan, organize, direct, and control all activities under this contract.

1.3 Scope. The contractor shall perform operation, attendance, Preventive Maintenance (PM), Corrective Maintenance (CM) and inspections of boilers and their associated components. The estimated quantities of work are listed in Appendix 4, Workload Data. Due to boiler attendance, the government requires a minimum of one person on shift 24 hours a day seven days a week during seasonal boiler operation, one person on an eight hour shift seven days a week for extended operation, and one person on an eight hour shift five days a week for the remainder of the year. The contractor shall provide and maintain a quality control program that shall assure all services conform to the standards and specifications in this PWS. The contractor shall perform all planning, coordination, surveillance and inspections of the activities necessary to ensure high quality disciplined work performance and timely resources to accomplish all tasking under the contract. The contractor shall be responsible for maintaining communications with Contracting Officer (CO) and the Contracting Officer Representative (COR), and to immediately notify both the CO and the COR of any problems preventing timely performance of this contract.

1.3.1. The contractor shall utilize employees possessing adequate training, skills, knowledge, and certifications to perform the requirements of this contract. All certification and licensing requirements by federal, state, and local agencies shall be complied with at the contractor's expense. Certifications will be provided upon request of government. All work shall be performed by competent skilled technicians, experienced and qualified to work on the specific areas as listed in this PWS. The contractor shall provide at least a minimum number of journeyman level positions in each trade as needed to accomplish work performed in this contract. There shall be, at a minimum, one journeyman for each trade providing supervision and training. All work shall be performed by competent skilled technicians, experienced and qualified to work on the specific areas as listed in the contract.

1.4 Transitional Period. Some equipment on this PWS is being serviced (operated and maintained) on a previously existing contract that expires on January 27th, 2021. Equipment that is on the previously existing contract is not required to meet the requirements of this PWS until January 28th, 2021, all other equipment is required to meet the requirements of this PWS at the start of the contract. Refer to Appendix 4 for the service start date for each piece of equipment within this PWS. The successful offeror may coordinate with the existing contractor to job shadow on equipment that is on the previously existing contract prior to January 28th, 2021 at no additional cost to the government and as agreed upon with the existing contractor.

2.0 BASIC SERVICES

The contractor shall perform operation, attendance, preventive maintenance, corrective maintenance and inspection on boilers and their associated components. The contractor shall ensure that all equipment and components are fully functional and operational, when required, in accordance with (IAW) AFI 32-1068, Heating Systems and Unfired Pressure Vessels, AFI 32- 1001, Civil Engineering Operations, para. 14.6, Industrial Water Treatment (IWT), UFC 3-240-13FN and the manufacturer’s specifications. The contractor's work shall include all planning, programming, administration, supervision, quality control, and management necessary to provide services IAW all applicable federal, state and local laws, policies, procedures, regulations, codes, and directives. The contractor shall perform all administrative services necessary to maintain and provide accurate supply, quality control, financial control, and maintain records, and files. The contractor shall format reports and maintain appropriate databases electronically in a Microsoft Office or Adobe product that is fully compatible with approve software on the AF LAN and forward to the COR as requested or designated in this PWS. The contractor shall prepare and provide required reports, compile historical data, and submit necessary information as specified in this PWS. The contractor shall coordinate directives, job priorities, suspense dates, and schedules with the following offices: FAFB Contracting Office, Civil Engineer, Safety and Environmental Departments, or other offices as required in this PWS, or as required by the CO.

2.1 Steam Boilers. The contractor shall be responsible for steam boilers identified in Appendix 4 and boiler systems including all steam and condensate lines within the mechanical room, main condensate boiler feed station including feed pumps, control systems, chemical feed tanks, and chemical feed pumps, condensate drain lines, blow down cooling tanks, exhaust flue pipes, gas line from the building regulator to the boiler, boiler make up lines including the backflow preventer on the domestic water supply, and water softeners (where installed).

2.2 Hydronic Boilers. The contractor shall be responsible for hydronic boilers identified in Appendix 4 and boiler systems to include the gas line from the building regulator to boiler, intake and exhaust flue pipes, condensate drain lines, neutralizers, boiler recirculating pumps, building circulating pumps, circulating pump control systems including variable frequency drives, circulating pump electrical service from circuit breaker and backflow preventers (if installed on the system). Hydronic boilers, building circulating pumps and variable frequency drives for circulating pumps are shown in Appendix 4.

2.2.1 Some buildings with hydronic systems are two pipe systems and therefore the circulating pumps operate year round. The contractor shall maintain the pumps year round. Two pipe systems are shown in Appendix 4.

2.3 Equipment Labeling. All equipment listed in Appendix 4 shall be labeled with a contractor provided sticker approximately 3” x 2” stating the contractor’s company name, 24-hour contact information and contract number. The sticker shall be placed on each piece of equipment in a location that is easily identifiable.

2.4 Equipment Condition Report. The contractor shall provide a quarterly condition report that includes the condition of all boilers and associated equipment misted in Appendix 4 to the COR.

3.0 BOILER OPERATIONS AND ATTENDANCE

3.1 Boiler Operation. The contractors shall provide services to start, stop, operate, and attend all boilers listed in Appendix 4. Boilers listed in Appendix 4 as seasonal are required to be operational from October 1st to June 1st. Boilers listed in Appendix 4 as extended are required to be operational from September 1st to July 1st. Boilers listed in Appendix 4 as annual are required to be operational year round

3.1.1 The contractor shall provide support and assistance (start/stop boilers, coordinate schedules, etc.) as needed for work performed by the government or other contractors. The contractor should expect approximately 126 temporary shutdown/startups per year.

3.1.2 Boilers are required to be fully operational during their operational schedule without large planned outages (annual maintenance and inspection). For boilers operating year round, large planned outages such as annual maintenance shall be coordinated with the COR to ensure heating requirements are maintained during the outage.

3.2 Heat Outages. The contractor shall notify the COR no less than 10 business days prior to scheduled heat outages lasting more than four hours. The contractor shall notify the COR within two hours of any heat outages due to boiler failure that will last more than four hours when ambient temperatures are below 32 degrees.

3.2.1 In the event of a heat outage caused by equipment maintained under this PWS, the contractor shall provide temporary heat to prevent interruption of mission or property damage at the request of the COR.

This will be at no additional cost to the government. If the government must take action to prevent damage to facilities, the government reserves the right to seek consideration.

3.3 Steam Boiler Startup and Shutdown. Steam boiler startup procedures shall be in accordance with the manufacturer’s instructions. Steam boiler shut down procedures shall be in accordance with the manufacturer’s instructions. Steam boilers shall be placed in wet or dry layup per UFC 3-240-13FN for planned shutdown periods between four and 30 calendar days and dry layup per UFC 3-240-13FN for planned shutdown periods greater than 30 calendar days.

3.4 Hydronic Boiler Startup and Shutdown. Hydronic boilers will be remotely started and stopped through EMCS controllers during the heating season. At the end of the heating season boilers shall be turned off and/or locally disabled to prevent remote operation of the boiler and turned back on and/or locally enabled at the beginning of the heating season. Local disabling, enabling, and startup and shut down procedures shall be in accordance with the manufacturer’s instructions.

3.5 Boiler Attendance. Boiler plants are required to be attended IAW AFI 32-1068 Table 3.1 at a minimum. Heating medium, total boiler plant capacity, and boiler attendance for each plant are shown in Appendix 5.

3.6 Boiler Operators. Boilers operators are required to be licensed in accordance with Spokane Municipal Code Title 10, Division II, Chapter 10.29, Article II, Section 10.29.020. The highest required operator licensure for each boiler plant is shown in Appendix 5. The contractor shall provide a copy of each operator license to the COR a minimum of 10 days before performance start. The contractor shall provide a copy of each license for all new personnel and/or increase in licensure to the COR five days prior to the person providing boiler operation. Copies of renewed licenses are required to be given to the COR prior to the old license expiring.

3.7 Operating Logs. Operating Logs using AF Forms 1458 and 1464, or equivalent, are required for all high-pressure steam boilers in accordance with AFI 32-1068 paragraph 3.5.2 during each boiler attendance.

It is only necessary to document information on AF Forms 1458 and 1464 observed from permanently installed system gages or meters. Forward completed AF Forms 1458 and 1464 to the COR within the first 15 days of the month for the previous month’s logs. The contractor is required to maintain a copy of all logs for the duration of the contract.

3.8 Log Books. Logbooks are required to be maintained in mechanical rooms documenting operating conditions during attendance (if not documented per paragraph 1.3.11) preventative maintenance, corrective maintenance, water sampling, and treatment dates for all equipment within the scope of this PWS. Each entry in the logbook shall have a legibly printed name, signature, date, and time. The contractor shall retain logbooks for the duration of the contract and make them available to the government when requested.

Forward logbooks to the COR within 30 days of completion of the contract.

3.9 Water Sampling and Treatment of Steam Boilers. Water sampling locations and frequency for steam boilers systems shall be in accordance with UFC 3-240-13FN section 6-3. Water treatment shall be in accordance with the manufacturer’s requirements, industrial standards, UFC 3-240-13FN and AFI 32-1001 paragraph 14.6. Water treatment is required to be documented on AF Form 1459, or equivalent, for all steam boilers. Forward completed AF Form 1459 to the COR within the first 15 days of the month for the previous month’s logs. The contractor is required to maintain a copy of all logs for the duration of the contract.

3.10 Water Sampling and Treatment of Hydronic Boilers. Water sampling and treatment of hydronic boiler systems will be accomplished by the government.

3.11 Boiler Systems. Boiler system components will be operated IAW manufactures instructions.

4.0 BOILER PREVENTATIVE AND CORRECTIVE MAINTENANCE

4.1 Preventive Maintenance (PM). The contractor shall develop, maintain and update a PM program for boilers and their components. The contractor shall verify all PM requirements to be accomplished and systems to be maintained and shall keep the information current and accurate. Schedules shall be provided to the COR before work is performed on a monthly basis.

4.1.1 Steam boiler preventative maintenance shall be IAW the manufacturer’s instructions shown in Appendix 6. Due to hard water conditions, in addition to chemical treatments, steam boiler water tubes shall be cleaned to remove debris and sediment during annual preventative maintenance and/or boiler inspection.

4.1.2 Hydronic boiler preventative maintenance shall be IAW the manufacturer’s instructions shown in Appendix 6.

4.1.3 Boiler system component preventive maintenance shall be accomplished IAW manufactures instructions.

4.2 Routine Service Calls. The contractor shall provide a customer service phone number that can be accessed 24 hours a day, 365 days a year to be responsive to government requests. The contractor’s customer service function shall be managed to ensure responsiveness. To be responsive, contractor personnel must be available during all hours to respond to government requests. The contractor shall respond to routine service calls within 24 hours of notification. If the condition causing the service call can be fixed without additional parts or labor (beyond the service call itself) no further action is required. If the condition requires additional parts or labor a corrective maintenance action will be required. Service calls to determine the need for corrective maintenance actions shall be at no cost to the government. The contractor should expect approximately 400 routine service calls per year.

4.3 Emergency Service Calls. The contractor shall provide a customer service phone number that can be accessed 24 hours a day, 365 days a year to be responsive to government requests. The contractor’s customer service function shall be managed to ensure responsiveness. To be responsive, contractor personnel must be available during all hours to respond to government requests. Emergency service calls are service calls initiated by a CES representative, automated EMCS alarm message and/or the contractor where there is risk to life, safety, health or damage to equipment is expected due to equipment failure. The contractor shall respond to the emergency service call within two hours to assess the situation and mitigate the emergency. Response can be in person, by phone and/ or remote diagnostics. After the emergency has been mitigated any additional parts or labor is considered corrective maintenance. Emergency service calls shall be at no cost to the government. The contractor should expect approximately 50 emergency service calls per year.

4.4 Corrective maintenance. The COR will receive and prioritize corrective maintenance work and act as a liaison between the contractor and the customer receiving the service. The contractor shall provide a monthly status update of corrective maintenance.

4.5 Replacement Parts. Replacement parts for preventative or corrective maintenance are required to be supplied by the contractor. Replacement parts are required to be new or refurbished with full warranties from the original equipment manufacturer. If OEM parts are not obtainable, the government will evaluate suitable substitutes for approval on a case-by-case basis. The government reserves the right to inspect parts and material prior to disposal.

4.6 Reimbursable Parts and Labor. The contractor shall be responsible for replacement parts and labor costs up to, but not exceeding $500.00 per occurrence. Parts reimbursement will be on a cost + no more than 10% markup. The COR shall approve all repairs between $500.00 and $2,500.00. Repair costs exceeding $2,500.00 must be approved by the CO.

5.0 INSPECTION AND TESTING

5.1 Boiler Tuning for Maximum Efficiency. All boilers are required to be trimmed annually within the first three months of the heating season IAW AFI 32-1068 paragraph 3.5.5.8.2, Attachment 4. Boiler trimming is required to meet specifications outlined by each manufacture requirement shown in Appendix 6.

Portable flue gas analyzers used for measurements are required to be calibrated annually. Report the results of all trimming indicating adjustments, satisfactory and unsatisfactory results as well as recommended repairs for unsatisfactory boilers and flue gas analyzer calibration and certification reports to the COR within 15 business days of analysis.

5.2 Boilers on Spokane Regional Clean Air Agency NOC Permit #1153

5.2.1 Appendix 4 shows boilers that are regulated IAW Spokane Regional Clean Air Agency NOC #1153.

The contractor shall develop and maintain an operation and maintenance plan for these boilers IAW NOC #1153 On-Going Requirements 3, and 4. The copies of operation and maintenance plan and recordkeeping forms shall be given to 92 CES/CEIE Air Quality Manager and the COR at the beginning of the contract and annually thereafter. The boilers on base that are regulated under NOC #1153 are subject to no notice regulatory inspections. Contractor shall make NOC #1153 boilers available for inspection within 24 hours when requested by 92 CES/CEIE.

5.2.2 Accomplish boiler emission testing required in On-Going Requirement five annually within the first three months of the heating season. Notify CES/CEIE Air Quality Manager 30 days prior to scheduled testing. If a boiler fails emission testing, accomplish repairs and retest to ensure emission limits are met prior to additional operation. Report the information required by Requirement Five, any required repairs, and combustion analyzer calibration and certification reports to 92 CES/CEIE Air Quality Manager and the COR within five business days from completion of the test. The contractor shall ensure the Annual Combustion testing and associated report meets On-Going Requirements Condition Five of NOC #1153.

5.2.3 Contractor shall keep the following records on site for the most recent five year period and made available to 92 CES/CEIE personnel upon request: Completed record keeping forms used to document maintenance activities performed on the boilers (described in On-Going Requirements Condition Three of NOC #1153), and a copies of annual combustion test results (described in On-Going Requirements Condition Five of NOC #1153).

5.2.4 At the completion of the contract forward all records retained in paragraph 5.2.3 to 92 CES/CEIE and the COR.

5.3 Boiler Inspection. Boilers shall be inspected according to National Boiler Inspection Code (NBIC) and IAW AFI 32-1068 paragraph 3.5.5.2 using the inspection types and frequency from AFI 32-1068, Attachment 2. All high pressure steam boilers shall be inspected by a NBIC certified inspector. All low pressure steam boilers and hydronic boilers shall be inspected by properly qualified personnel as determined by the contractor. All boiler inspections shall be documented on AF Form 1222, or equivalent. Forward completed inspections to the COR within five business days from the completion of the inspection. The contractor shall report the condition of any boiler found to be unsafe to operate to the COR prior to the inspector leaving the base.

5.3.1 Boiler Repairs. If a boiler is found to be unsafe to operate during inspection, proper repairs must be made before placing it on-line. All repairs to pressure vessel components of boilers must be made IAW AFI 32-1068 paragraph 3.5.5.6. After boiler pressure vessel repair, accomplish inspections as required by AFI 32-1068 Appendix 2 paragraph A2.2.4. Forward post-repair inspections and an inspection report describing repair actions to the COR within five5 business days from the completion of the inspection and prior to placing the boiler on-line. Post a copy of the inspection report describing repair actions and the original inspection near the boiler as described in AFI 32-1068 paragraph 3.5.5.7.

6.0 BACKFLOW PREVENTION

6.1 The contractor shall be responsible for the backflow preventers listed in Appendix 4. The contractor shall perform annual backflow inspection and testing within 30 days of provided inspection due date, NOTE: Due dates do not reestablish based off previous test date. Testing of cross-connection control and backflow assembly shall be IAW Washington Administrative Code (WAC) 246-290-490, Group A Public Water Supplies, Cross-connection Control, AFI 32-1067, Water and Fuel Systems, FAFB – Base Design Standard - Backflow Prevention (Attachment 6), and FAFB Cross-Connection Control Program. Contractor shall provide the COR an acceptable electronic copy of backflow assembly test reports and current backflow test kit Certificate of Calibration and certificate of certified testing individual(s) upon completion of annual testing within 10 business days of test completion.

6.2 The contractor is responsible for all repairs and retesting required for conditions found during the annual backflow inspection and testing. All repairs and retesting is required to be accomplished within seven days of initial inspection and testing.

7.0 BOILER REPLACEMENT

7.1 Boiler replacement is out of the scope of this contract. Boilers are currently being replaced due to age and condition on other contract vehicles, if a boiler listed in Appendix 4 is replaced with a different type of boiler, such as replacing a steam boiler with a hydronic boiler, the contract will be modified due to different attendance and preventative maintenance requirements. If a boiler is replaced with a similar unit (type and capacity) the contract will not be modified.

8.0 SERVICES SUMMARY

8.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation.

The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether it meets the Performance Threshold (PT) of the contract.

When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and forward these documents to the CO for their determination, if further action is necessary.

8.2. Service Summary (SS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Performance Objective

PWS Paragraph Performance

Threshold Method of

Surveillance Remedy

Equipment Labeling 2.3 No more than 5 customer complaints per quarter

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 5 business days

Boiler Operation 3.1

No more than 5 customer complaints per season

Random sampling, periodic inspection and/or validated customer complaint

Normally 1 business day or as coordinated by the

COR

Boiler Operation 3.1.1 No more than 10 customer complaints per year

Random sampling, periodic inspection and/or validated customer complaint

Normally 1 business day or as coordinated by the

COR

Boiler Operation 3.1.2 No more than 0 customer complaints per year

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within four hours

Heat Outages 3.2 No more than 1 customer complaint per year

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within four hours

Steam Boiler Startup and Shutdown

3.3 No more than 2

customer complaints per year

Random sampling, periodic inspection and/or validated customer complaint

Normally 1 business day or as coordinated by the

COR

Hydronic Boiler Startup and Shutdown

3.4 No more than 3

customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Normally 1 business day or as coordinated by the

COR

Boiler Attendance 3.5 No more than 3 customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 1 business day if attendance has not occurred since the missed attendance

Boiler Operators 3.6 No more than 0 customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Re-performance from properly licensed operator within 1 business day

Log Books 3.8 No more than 1 customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 1 business day

Water Sampling and Treatment of Steam

Boilers 3.9

No more than 4 customer complaints per quarter

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 1 business day if sampling/treatment has not occurred since the missed sampling/treatment

Preventive Maintenance

4.1-4.1.2 No more than 4 customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 5 business days

Routine Service Calls

4.2 No more than 2

customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 24 hours

Emergency Service Calls

4.3 No more than 0

customer complaints per month

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 2 Hours

Inspection & Testing

5.0 Inclusive

No more than 0 customer complaints

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 1 business day

Backflow Prevention

6.0 Inclusive

No more than 2 customer complaints per year

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 1 business day

Deliverables Appendix 3

Minimum of 95% accuracy and timeliness. No more than 1 late report per quarter.

Random sampling, periodic inspection and/or validated customer complaint

Re-performance within 1 business day

8.3. Quality Control (QC). The contractor shall develop and maintain a quality control program to ensure boiler maintenance services are performed IAW commonly accepted commercial practices and services identified in this PWS. The QC program shall be documented in a written Quality Control Plan (QCP). The program/plan shall identify a quality control inspector and telephone number with whom the government can discuss quality issues. A written QCP shall be submitted to the CO for review and feedback. The plan shall be submitted no later than 10 working days after award. Once reviewed and accepted, the QCP shall not be changed without prior review by the CO. The contractor shall develop and implement procedures to identify and prevent defective service and non-performance. As a minimum, the contractor shall develop quality control procedures addressing the Performance Objectives identified in this Services Summary section. The QCP shall specifically address the contractor’s strategy to provide quality workmanship and continual process improvement for preventing and correcting deficiencies as required.

8.4. Quality Assurance (QA). The government shall inspect and evaluate the contractor’s performance to ensure services are received IAW requirements set forth in this PWS. The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor’s work schedule or modified version thereof to record surveillance results. Results of the surveillance then become the official USAF record of the contractor’s performance. The government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures. Likewise, the government may decrease the number of quality assurance inspections if performance dictates. The government will surveil contractor performance by either random sampling or periodic surveillance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor.

8.5. Multi-Functional Team (MFT). A MFT will be established IAW AFI 63-138, Services Acquisitions, consisting of the Contract Manager with the CO, Contract Specialist (CS), COR, Quality Assurance Program Coordinator (QAPC), and other government personnel. The team will establish how often meetings are needed based on contract complexity. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. If the CO or CS deems necessary, written minutes of any such meetings shall be recorded by the contractor, and provided to the CO and CS in order to be maintained in the contract file. If the CO does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the contractor within 10 working days following receipt of the minutes.

8.6. Standards. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any combination for any two or more consecutive or non-consecutive months during a contract period may result in a warning or letter of concern from the CO. All remedies for service not meeting the thresholds in the SS, above, will be handled IAW the remedies previously identified, or as determined by the CO to be IAW with other remedies identified herein.

8.7. Customer Complaints. The COR will receive and investigate customer complaints. The COR will initially validate customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed within the above table criteria.

8.8. Periodic Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance, and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The contractor may request a meeting with the CO. The minutes of these meetings will be signed by the CO and any other individuals deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution within five calendar days.

9.0. GOVERNMENT FURNISHED SERVICES

9.1. Government Furnished Services. The government will provide the following limited services:

emergency medical (at contractor cost), security, and access to information.

9.2. Security Police and Fire Protection. Phone number for 92 Security Forces Squadron non-emergency 247-5493, Fire Protection non-emergency 247-5215, Emergency dial 911.

9.3. Government-Furnished Facilities/Real Property. The government will provide access to those facilities housing boilers and associated equipment upon which maintenance and service is to be performed.

The government will also provide approximately 1140 sf of administrative/storage space within Bldg. 2451 in the performance of this contract. This space will be available on 28 January of the base year.

9.4. Keys. The government will provide the contractor with marked keys for access to facilities where work is required in the performance of this contract. Procedures. The contractor shall establish and implement methods of making sure all keys/key cards that the government issues to contractor employees are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards.

Number of keys issued to the contractor by the government shall not be duplicated. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO. All badges and keys issued to the contractor shall be returned to COR at the end of contract or when no longer required. The contractor shall immediately report any occurrences of lost keys/key cards to the CO/COR.

9.4.1. Lost Keys. The contractor shall report lost keys to the COR within 24 hours of discovery. The government will replace or re-core the affected lock(s). The government average cost to replace or re- core the lock(s) is $327 per lock and this amount will be deducted from the monthly payment due the contractor if this occurs.

9.5. Government Furnished Equipment/Materials. The government will not provide any equipment for the performance of this contract. The government will provide the following information: access to relevant government organizations, information and documentation, manuals, texts, briefs, and associated materials as required (e.g., standard operating procedures and policies, government publications).

9.6. Government Personnel. The government retains the option to assign military representatives as deemed necessary for reasons such as; to receive training from government trainers, to assist in contingency efforts at a site, or to evaluate site performance. The presence of military or civilian government personnel shall in no way diminish the contractor’s responsibility to provide the services specified in this PWS.

9.7. Contractor Furnished Property (CFP) and Services. Except for those items or services specifically stated to be government-furnished in any Appendixes, the contractor shall furnish everything required to perform this contract IAW all of its terms. All CFP shall be marked clearly and permanently with the contractor's name or company logo for ready identification. Contractor vehicles shall be clearly identified with the contractor’s company name and telephone number at a minimum. The contractor shall be responsible for ensuring that all contractor owned vehicles are properly licensed and registered IAW state, local and installation regulations.

9.8. Acquiring Supplies and Materials. The contractor shall be responsible for providing, maintaining, storing and tracking all materials, tools, cleaning and any other types of administrative supplies required for performance of the contract.

9.9. Contractor Point of Contact (POC). The contractor shall provide a POC and alternate(s) who are knowledgeable about services and base operations. The contractor shall submit the name, address, and telephone number of the POC and alternates to the CO two business days after the contract start date. The list shall be kept current throughout the life of the contract; both the CO and COR must be notified of any changes within 24 hours of their occurrence. The contractor POC and alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract, shall be available within 2 hours during normal business hours person on the installation with government personnel designated by the CO to discuss problem areas, and shall be able to read, write, and speak English. The POC shall be available to provide status on emergency work requests 24 hours per day.

9.10. Contractor Employees. The contractor shall be responsible for the performance and conduct of contractor and sub-contractor personnel at all times. All personnel shall be legally authorized to work in the U. S and shall be able to read, write, and speak English. All contractor employees shall be U.S. citizens to perform work on this contract. Personnel absences at any time shall not constitute an excuse for non-performance under this contract.

9.11. Personnel Roster. The contractor shall be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and/or added.

9.12. Identification of Contractor Employees. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as contractor employees to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor’s identification must be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company and/or by wearing badges that contain the company name and employee name. Contractor personnel shall present an acceptable appearance. Contractor uniform must be easily recognized.

10. GENERAL INFORMATION

10.1. Standard hours of operation and Holidays

The Contractor is required to perform services on all holidays.

New Year’s Day 1 January Labor Day 1st Monday in Sep Martin Luther King Jr.’s Birthday 3rd Monday in Jan Columbus Day 2nd Monday in Oct President’s Day 3rd Monday in Feb Veterans Day 11 Nov Memorial Day Last Monday in May Thanksgiving Day 4th Thursday in Nov Independence Day 4 July Christmas Day 25 Dec

Hours of Operation. Normal business hours on FAFB are 0730 to 1630 Monday through Friday except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government-directed facility closings. This is for information only; the contractor is required to meet the attendance criteria set forth in this PWS.

10.2. Alcohol/ Drug Use/Smoking. The consumption of alcoholic beverages or illegal drugs by contractor personnel, while on duty, is strictly forbidden. The contractor shall immediately remove any employee who is under the influence of alcohol or illegal drugs. Smoking shall be allowed in designated areas only.

Smokers shall follow all rules/procedures/guidelines of FAFB.

10.3. Employee Training. The contractor shall provide all training required to its employees to meet requirements of the PWS unless otherwise specified within the PWS or as otherwise approved by the CO.

The contractor shall maintain training and experience records for each employee during the period of this contract that reflect sufficient personnel are qualified to accomplish all tasks required by this contract and provide status of employee training upon government request.

10.3.1. Contractor shall provide all training, tools and test equipment to perform permitted confined space entry.

10.4. Security Requirements. The contractor shall abide by FAFB security requirements. The contractor is responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

10.5. Right to Inspect. The government’s rights under this contract specifically include the right for government officials to inspect, the work site for compliance with environmental, safety and occupational health laws and regulations, whether or not the government is responsible for enforcing them. Such inspections are without prejudice to the right of duly constituted enforcement officials to make such inspections.

10.5.1. Work Area Cleanliness. The contractor is responsible for ensuring that Mechanical Rooms are maintained in a neat and tidy manner with no hazardous material stored in the Mechanical Rooms and a minimum of combustible materials limited to only those items used in the direct support of the boiler in that particular Mechanical Room.

10.5.2. Administrative Constraints. The contractor is subject to the following administrative constraints.

10.5.2.1. Audit. This contract may be subject to audit by cognizant government agencies. The contractor shall make available to such agencies all records that it maintains with respect to this contract.

10.5.2.2. Freedom of Information Act (FOIA). All official government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7-R, DoD Freedom of Information Act Program, AF Supplement). Any request received by the contractor for access/release of information from these records to the public (including government/contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO to ensure proper processing and compliance with the Act.

10.5.2.3. For Official Use Only (FOUO). The contractor shall comply with DoD regulation 5200.01Vol 4, DoD Information Security Program and Protection. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

10.5.3. Notification of Debarment/Suspension Status. The contractor shall provide immediate notice to the CO in the event of being suspended, debarred or declared ineligible by the USAF or any other federal department or agency, or upon receipt of a notice of proposed debarment from the USAF or another DoD Agency, during the performance of this contract.

10.5.4. Official Correspondence. The government identifies each project with a contract number at time of award. The contract number is a unique identifier to purposely and permanently represent an awarded project. The government issued contract number is to be referenced on all official communication starting upon notice of award.

10.5.5. Safety Concerns. The contractor is solely responsible for compliance with OSHA standards for the protection of their employees. The POC shall ensure that contractor personnel comply with specific safety requirements in USAF Occupational Safety and Health (AFOSH) standards and USAF technical orders when non-compliance would clearly present the potential to harm or damage government resources.

10.6. Warranties. The government will provide access to records concerning all warranties affected by this contract to the contractor. The government records contain information on government owned property, and equipment that are under warranty and used, managed, or supported under this contract. Records will identify the item, the nature and expiration of the warranty, and the name and location of the firm to contact about entitlement under the warranty. The contractor shall provide the government copies of warranty records on any items of equipment or corrected items to which the government will take title or which will be installed on government property.

10.6.1. Warranties on Contractor Acquired Property (CAP). If provided by the manufacturer, the contractor shall obtain the manufacturer's warranty for all CAP. Workmanship associated with manufacturer installed equipment shall be warranted under the terms of the manufacturer’s warranty. The contractor shall maintain files for written warranties, including the name, address, and telephone number of the representative, who will provide the services prescribed by the terms of the warranty. At the time of installation, the contractor shall tag the equipment with a durable oil and water resistant tag to show the equipment type, date of installation, warranty period, and contract number.

10.7. Government Data Rights. The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source code of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the CO and surrendered to the government at the end of Contract.

10.8. Mission essential services. Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander. IAW DODI 1100.22, Policy and Procedures for Determining Workforce Mix, and any applicable AF implementation (unless otherwise directed by an authorized government representative), services under this PWS have been determined by the Functional Commander/Functional Director as being essential during a crisis.

11.0 HAZARDOUS MATERIALS (HM), HAZARDOUS WASTE (HW), SPILL PREVENTION and

RESPONSE.

11.1. Hazardous Material.

11.1.1. Contractor Hazardous Materials. IAW AFMAN 32-7002, Environmental Compliance and Pollution Prevention, , a hazardous material includes all items covered under EPCRA tracking requirements, the U.S. Occupational Safety and Health Administration (OSHA) HAZCOM standard, and all Class I and II Ozone Depleting Substances. Hazardous materials includes all material hazardous to health, safety, or the environment, such as but not limited to, hazardous chemicals, hazardous substances, toxic chemicals, and extremely hazardous substances, as defined by any of the following: 29 Code of Federal Regulation (CFR) 1910.1200; 40 CFR Part 302, Table 302.4; 40 CFR Part 355 with Appendices; and 40 CFR 372.65. The contractor shall use non-hazardous materials whenever possible. The contractor shall be responsible for the proper storage, management, and disposal of any hazardous material brought on FAFB for contractor use.

11.1.2. Hazardous Material Storage. For any single hazardous material stored on-site in a quantity equal to or exceeding 55-gallons at any time, the contractor shall provide secondary containment for the entire quantity of that hazardous material. Hazardous material shall be stored within a locked secure area not accessible to the base populace after hours. All containers of hazardous material shall be clearly and properly labeled; closed when not in use; and stored in an upright, secure position and in compliance with all OSHA requirements.

11.1.3. Hazardous Material Authorization. The contractor shall submit a list of all hazardous materials intended for use, along with corresponding Safety Data Sheets (SDS), to 92 CES/CEIE, through the CO, at least five days prior to beginning work or bringing hazardous materials onto the installation. The listing shall be on a Contractor’s Hazardous Material Work Sheet and include product name, chemical type, and quantity to be brought onto the installation, process for which it will be used, and disposal method for empty containers and any resulting hazardous or nonhazardous waste. The contractor shall report how and when approved hazardous materials are used, including any amount spilled, evaporated as an air emission, or properly disposed of as solid or hazardous waste. This work sheet and associated SDSs shall be completed for each and every hazardous material to be used by the contractor. If during the course of the contract, items not previously identified are to be brought on the base, the contractor shall submit a Work Sheet and SDS prior to bringing the HAZMAT onto the base.

11.1.4. Hazardous Material Usage. Within seven calendar days of the end of every month, the contractor shall submit to COR, the quantities of each hazardous material actually used on the base during the month, utilizing and annotating the government-provided chemical authorization list, Contractor’s Hazardous Material Worksheet or other approved document. The authorization list can be obtained from 92 CES/CEIE via the COR.

11.1.5. Hazardous Material Empty Containers. Hazardous material containers cannot be disposed of directly in base dumpsters. Empty hazardous material containers must be brought to the base Hazardous Waste Management Facility, Building 2411, during normal business hours for proper disposal. WAC 173- 303-160 Department of Ecology, Dangerous Waste Regulation, Containers, defines what is considered an empty container. Any hazardous materials wasted, must be managed as hazardous waste as described in other sections of this PWS.

11.1.6. Hazardous Material Removal. The contractor is responsible for proper disposal of their hazardous materials.