ATTCH-4-2013_Grds_Maint_Performance_Questionnaire.pdf

FA4608-13-R-0002

ATTACHMENT 4

CONTRACTOR PERFORMANCE QUESTIONNAIRE

COMPANY NAME: _____________________________________________________

CONTRACT NUMBER: __________________________________________________

AMOUNT OF ACREAGE SERVICED (BY TYPE) ON THE PROJECT/CONTRACT:

A. IMPROVED/ENHANCED: _________ B. SEMI-IMPROVED: _________

C. UNIMPROVED: __________

PERFORMANCE INFORMATION: When responding to the following statements, choose the letter on the scale most accurately describing the contractor’s performance. If the statement is not applicable, circle

"N". The letters correspond to the following:

(E) Exceptional Based on the offeror's performance record, essentially no doubt exists the offeror will successfully perform the required effort.

(V) Very Good Based on the offeror's performance record, little doubt exists the offeror will successfully perform the required effort.

(S) Satisfactory Based on the offeror's performance record, some doubt exists the offeror will successfully perform the required effort.

(N) Neutral No performance record identifiable (see FAR 15.305(a)(2)(iii) and (iv)).

(M) Marginal Based on the offeror's performance record, substantial doubt exists the offeror will successfully perform the required effort. Changes to the offeror's existing processes may be necessary in order to achieve contract requirements.

(U) Unsatisfactory Based on the offeror's performance record, extreme doubt exists the offeror will successfully perform the required effort.

Performance Evaluation Instructions: When responding to the descriptive statements, select the answer most accurately describing the contractor’s performance or situation. If the contractor has no record of past/present performance relevant to a particular question, select “N for Neutral”.

Performance:

1. Rate the contractor’s ability to cut grass without a lot of excuses? E V S N M U Comments/Remarks: _______________________________________________________________________

2. Rate the contractor’s ability to cut the grass or perform other grounds E V S N M U maintenance service such as policing, plant bed maintenance, in less than perfect conditions, i.e., misty rain?

3. Did the contractor routinely perform work such as edging and E V S N M U crack grass removal during non-duty hours or on weekends when there were fewer obstacles such as parked cars?

4. Did the contractor maintain his equipment so that it was E V S N M U operational (with all required safety devices) most of the time?

5. Rate how the contractor provided spare equipment or rent equipment E V S N M U to insure there was no work stoppage when his own equipment was not operational.

6. Did the contractor insure mower blades were sharpened and/or, E V S N M U replaced as necessary and the decks cut evenly at the proper height?

7. Did the contractor, “have on hand” ample amounts of replacement E V S N M U supplies such as edger blades, trimmer cord, etc.?

8. Rate the contractor’s ability to perform routine service when additional E V S N M U work was required for special events? (Was service degraded to accommodate added workload?)

9. Rate the contractor’s ability to devise a work schedule to insure E V S N M U work was performed within the timelines required in the specifications.

10. Did the contractor ever submit changes to the schedule due to E V S N M U manning shortages or broken/lack of equipment?

11. Rate the contractor’s flexibility in performance of changing E V S N M U requirements.

12. Rate the contractor’s ability to routinely complete all work on time. E V S N M U

13. Select one rating (#1 being poor to #10 being exceptional) most accurately describing the contractor’s overall performance on your contract: ______

Quality

14. If any facilities were damaged during contractor grounds maintenance E V S N M U operations, were the repairs made by the contractor considered acceptable and accomplished in a timely manner?

15. Rate the contractor’s cooperation in repairing facilities if damage was discovered E V S N M U during contractor grounds maintenance operations. (Was it a problem getting the contractor to make repairs?)

Comments/Remarks: _______________________________________________________________________

16. Rate timeliness of repairs made to damage caused by the contractor performed E V S N M U in a timely manner.

17. Rate the contractor’s ability to quickly resolve claims from private individuals E V S N M U having damaged property caused by grounds maintenance operations such as broken windshields or chipped paint?

18. Does the contractor keep his facility clean, particularly in respect E V S N M U to Environmental and Safety concerns?

19. Rate the quality control person’s ability to insure identified E V S N M U deficiencies were corrected prior to government inspection?

20. Was the quality control’s documentation of his observations E V S N M U thorough?

21. Were the contractor’s quality control inspections sufficient? E V S N M U

22. If the quantity of contractor’s quality control inspections were E V S N M U ever insufficient (i.e., performed randomly), was the quantity increased (i.e., to 100%) if an adverse trend in performance was detected?

23. When the government identified deficiencies, were the defects E V S N M U corrected prior to the government’s reinspection?

24. Was reperformed work: (Choose only one answer)

A. Always completed satisfactorily?

B. Sometimes completed satisfactorily?

C. Rarely completed satisfactorily?

D. Never completed satisfactorily?

25. Rate the contractor’s ability to prevent recurring problems? E V S N M U

26. Rate the effectiveness of the contractor’s quality control program effective? E V S N M U

27. Select one numerical rating (#1 being poor to #10 being exceptional) most accurately describing the contractor’s overall quality on your contract: _________

COST:

28. If applicable, were Contract Discrepancy Reports (CDR) issued? E V S N M U (If CDR(s) was/were issued, please attach a separate sheet with a general overview of the issues causing issuance of CDR).

29. Was any money withheld after final resolution of any CDR’s? E V S N M U

30. Were any other types of deductions made to the contractor’s payment E V S N M U as a result of unsatisfactory work?

31. Has there been any indication the contractor is undergoing E V S N M U financial problems?

32. Has the contractor submitted any claims? E V S N M U

33. If yes, were any of the claims valid? E V S N M U

34. At any time after contract award, did the contractor advise E V S N M U underbidding the cost of the contract?

35. Were any offset actions taken against other government contracts? E V S N M U

36. Was it difficult to negotiate pricing with the contractor for contract E V S N M U changes?

37. Did the contractor recommend any cost saving measures? E V S N M U

38. Select one numerical rating (#1 being poor to #10 being exceptional) most accurately describing the contractor’s overall cost performance on your contract: ________

MANAGEMENT:

39. Rate base/agency leadership satisfaction with the quality of service. E V S N M U

40. Was the contractor’s labor force knowledgeable and qualified to do the work E V S N M U assigned?

41. Was the contractor able to provide a sufficient quantity of employees E V S N M U to perform all specification requirements?

42. Was there a frequent turnover of employees? E V S N M U

43. Were the contractors’ managers experienced, knowledgeable, E V S N M U and able to direct and supervise the work force to insure contract compliance?

44. Was there any replacement in contract managers during the duration of E V S N M U the contract period of performance?

45. Did the owner of the company periodically visit the job site? Was he involved in the set up and routine operation of the contract? (Choose only one answer)

A. Frequently (less than monthly) B. At least monthly?

C. At least quarterly?

D. At least semi-annually?

E. At least yearly?

46. Did the contractor provide full-time quality control individual(s) E V S N M U to inspect the work to insure contract requirements were met?

47. Did the contractor live up to what he proposed in technical E V S N M U documents after contract award?

48. Did the contractor ever subcontract any of the required work? E V S N M U

49. Was the contractor required to submit any type of reports or E V S N M U daily/weekly/monthly work schedules?

50. Was the submission of any required documents timely? E V S N M U

51. Was it ever elected to not exercise an option due to the contractor’s E V S N M U poor performance?

52. Was the contractor ever issued a cure notice? E V S N M U

53. Was the contractor ever issued a show cause notice? E V S N M U

54. Was the contract terminated for default? E V S N M U

55. Was the contractor terminated for Convenience E V S N M U

56. Would you award another contract to this contractor? If not, E V S N M U please explain in “remarks”?

57. Select one rating (#1 being poor to #10 being exceptional) most accurately describing the contractor’s overall management on your contract: ________

Safety

58. Was a safety plan adequate and implemented properly? E V S N M U Comments/Remarks: ________________________________________________________________________

59. Rate the contractor’s efforts to comply with environmental E V S N M U and safety guidelines/regulations.:

Comments/Remarks:____________ _____________________________________________________

60. Rate the contractor’s assignment of special qualification personnel E V S N M U (i.e. pesticide applicators, tree trimmers, etc.) to perform the specialized task. (Did the contractor have special qualification(s) on site, but not assigned to the specialized task in progress?)

Comments/Remarks:_____________ ____________________________________________________

OVERALL EVALUATION OF THE CONTRACTOR

1. I would enter into another contract with this contractor.

2. I might enter into another contract with this contractor.

3. I would not enter into another contract with this contractor.

COMMENTS/REMARKS:________________________________________________________________

If you know of any other similar projects accomplished by this company, please provide the following information.

Contract Number: POC:

Phone Number:

NAME: TITLE:

PHONE NUMBER: E-Mail Address:

Date:

Please return to: Fax Number:

E-Mail Address: