Statement of Work (SOW) CTK Surveillance System and Camera Install v.2, 18 July 2025.pdf

DEPARTMENT OF THE AIR FORCE

736 Aircraft Maintenance

Squadron (AMC) DOVER AIR

FORCE BASE, DELAWARE

19902

Statement of Work (SOW) – v.2, 11 July 2025

CTK Video Surveillance System Installation and Camera Install

1.0 Introduction

1.1 Mission: The Aircraft Maintenance Squadron (AMXS) Consolidated Tool Kits (CTK) Center is responsible for storing, tracking, and monitoring assets valued at approximately $36 million. CTK serves as the central hub for all maintenance activities on eighteen (18) C-5 and thirteen (13) C-17 aircraft, processing approximately 12,000 transactions monthly. This video surveillance system (VSS) will enhance the safety and security of personnel, assets, and operations within the CTK warehouse located in Building 794 on Dover Air Force Base

(DAFB).

1.2 Background: This standalone video surveillance system (VSS) will enhance security through real-time monitoring and provide evidence in cases of misuse, theft, or loss of tools and equipment. The VSS will provide a robust and reliable security solution, enhancing the safety and security of personnel, assets, and operations.

1.3 Scope of Work: This requirement encompasses the procurement, installation, configuration, and maintenance of a comprehensive video surveillance system for the CTK warehouse in Building 794. The system will be utilized by CTK leadership for monitoring assets and personnel. The contractor will provide installation services, training for CTK leadership on system operation, and ongoing maintenance and support. All systems shall be operationally checked upon installation to ensure proper functionality. No conduit is currently on location housing existing equipment. The contractor must provide all conduit required for installation.

2.0 System Performance Requirements

2.1 The Contractor shall provide a comprehensive video surveillance system (VSS) for the CTK warehouse in Building 794. The proposed system must meet or exceed the following performance requirements:

2.1.1 **Camera Coverage: ** The system shall provide complete and continuous video coverage of the areas specified in Section 4.2 (below), with no blind spots.

2.1.2 **Image Quality: ** Cameras shall provide high-resolution video with sufficient detail for identification of personnel and assets, even in varying lighting conditions. Minimum resolution shall be 1080p (1920x1080 pixels).

2.1.3 **Low-Light Performance: ** Cameras shall provide clear and usable video in low-light conditions, either through integrated infrared (IR) illumination or other low-light enhancement technologies. Cameras with IR illumination must have a minimum IR range of 50 feet. Cameras utilizing other low-light technologies must provide equivalent or better performance.

2.1.4 **Storage Capacity: ** The system shall provide a minimum of 3 months of video storage, based on 24/7 recording at 1080p resolution and 15 frames per second.

2.1.5 **Remote Monitoring: ** The system shall provide remote monitoring capabilities, enabling the viewing of live and recorded video feeds from two (2) workstations located within Building 794. Each workstation must support dual monitors with a minimum resolution of 1920x1080 per monitor. For the purposes of this SOW, remote monitoring is defined as access from within Building 794 only (e.g., back office). Remote access from external locations to Building 794 is explicitly excluded

2.1.6 **System Uptime: ** The system shall maintain a minimum uptime of 99%.

2.1.7 **Integration: ** The system shall be a fully integrated solution, with all components working seamlessly together.

2.2 Contractors may propose systems utilizing Avigilon equipment or equivalent. Attachment 1 provides a list of Avigilon equipment that the Government has identified as a baseline for meeting these performance requirements. Contractors proposing equivalent systems should use this list as a guide to understand the type and quantity of equipment needed to achieve the required performance. Any proposed equivalent system must be fully documented in the technical proposal, demonstrating how it meets or exceeds the performance requirements outlined in this section.

3.0 General Requirements

3.1 Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute this requirement. The Contractor shall manage the timeliness, completeness, and quality of services. The Contractor shall promptly identify issues to the Government and take timely corrective action. The Contractor shall ensure mission partner satisfaction and professional and ethical behavior of all contractor personnel.

3.2 Contract Management & Administration: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources assigned to the requirement. The Contractor must maintain continuity between the mission partner and the contractor’s corporate offices. The Contractor shall establish processes and assign appropriate resources to effectively administer the contract. The Contractor shall respond to the Government's requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and contractor personnel assigned to support the contract. The Contractor shall assign resources to maintain proper and accurate records related to this contract.

3.3 Subcontract Management: If applicable, the Contractor shall be responsible for any subcontractor and any subcontractor’s management necessary to integrated work executed under this contract.

3.4 Hours of Work: Workdays are from Monday through Friday, excluding U.S. federal holidays. Work hours are from 0800 to 1600 local time. Work outside these hours requires prior written approval from the Contracting Officer. Hours of operation at building 794 are 24 hours a day, 7 days a week, 365 days a year: including all holidays.

4.0 Installation Requirements

4.1 General Installation Requirements:

4.1.1 The contractor must provide all personnel, equipment, tools, materials, supervision, transportation, safety equipment, and any other items and services necessary for the complete and proper installation of the video surveillance system.

4.1.2 Prior to installation, the Contractor shall conduct a site survey of Building 794 to assess the optimal placement of cameras and associated equipment. The site survey shall be coordinated with the CTK leadership and the Contracting Officer. The Contractor will provide a detailed installation plan, including proposed camera locations, cable routing, and power requirements, to the Government for approval prior to commencement of work. This plan shall include a detailed justification for the proposed camera locations, demonstrating how they will achieve the required coverage.

4.1.3 The installation of all equipment shall be complete 30 days after the post-award site visit meeting. Post award site visit meeting will be held on or around August 2025.

4.1.4 The Contractor shall perform operational and functional checks of the installed system with CTK leadership upon completion of the installation.

4.1.5 The Contractor shall ensure all cabling is neatly routed, concealed where possible, and properly labeled. All outdoor cabling and equipment must be weather-resistant and installed according to industry best practices.

4.1.6 The Contractor shall provide all necessary power and network connections for the cameras and recording equipment. All electrical work must be performed by a licensed electrician and comply with all applicable codes and regulations.

4.1.7 AFI 32-1065, Grounding Systems, is the Air Force Instruction that covers electrical codes and standards on Air Force installations. While it focuses specifically on grounding, it references and incorporates the National Electrical Code (NEC) and other relevant standards by stating that all electrical systems must comply with them. Therefore, it's not just about grounding, but serves as a gateway to the broader electrical code requirements.

4.2 Specific Camera Placement:

The following is a minimum coverage requirement. The exact placement is subject to adjustment based on the post award site visit and approval by the Government. The contractor is responsible for recommending the optimal locations to ensure complete coverage and functionality, regardless of the specific camera models used.

4.2.1 **Coverage Area 1: Main entrance to the CTK warehouse: ** The system shall provide complete video coverage of the main entrance, capturing all incoming and outgoing personnel and equipment.

4.2.2 **Coverage Area 2: Loading dock area: ** The system shall provide complete video coverage of the loading dock area, capturing all activity related to the loading and unloading of assets.

4.2.3 **Coverage Area 3: Main storage area: ** The system shall provide comprehensive video coverage of the entire main storage area.

4.2.4 **Coverage Area 4: High-value tool storage area: ** The system shall provide constant monitoring of the high-value tool storage area, including the entrance and exit.

4.2.5 **Coverage Area 5: Building perimeter: ** The system shall provide complete video coverage of the exterior walls and surrounding grounds of Building 794, with no blind spots.

4.2.6 **Coverage Area 6: Tool Crib Window: ** The system shall provide complete video coverage of all transactions at the main tool crib window.

4.2.7 **Coverage Area 7: CTK Office Area: ** The system shall provide complete video coverage of all transactions at the CTK office area.

4.2.8 **Coverage Area 8: Shipping and Receiving Area: ** The system shall provide complete video coverage of all transactions at the shipping and receiving area.

5.0 Training Requirements

5.1 The Contractor shall provide comprehensive training to CTK leadership on the operation and maintenance of the video surveillance system. The training shall cover the following topics:

* System navigation and user interface

* Live video monitoring and playback

* Video search and export

* System configuration and settings

* Basic troubleshooting and maintenance

* Password management and security best practices

* Facial Recognition orientation (180-day free demo trial for 10 cameras)

5.2 The training shall be conducted on-site and tailored to the specific needs of the CTK leadership. Training can be coordinated with the bi-annual Maintenance (Mx) visits. The Contractor shall provide training materials, including user manuals and quick reference guides.

6.0 Maintenance and Support

6.1 Unlimited Telephone and Remote Support: The Contractor shall provide unlimited telephone and remote support during Normal operating hours (8:00 AM to 4:00 PM, Monday-Friday, excluding weekends and federal holidays) to address customer maintenance issues.

6.1.1 The Contractor shall attempt to assist the customer in isolating and resolving any system software and hardware issues.

6.2 Unscheduled Maintenance (Mx) and On-Site Service Calls:

6.2.1 For issues not resolved via telephone or remote support, the Contractor shall dispatch a qualified technician(s) to the site to perform unscheduled maintenance. The technician(s) shall arrive within 8 hours, if possible, but no later than the next business day following the initial request for service.

6.2.2 Prior to commencing any unscheduled maintenance work, the Contractor shall submit a detailed work order, in the form of a price estimate, to CTK Leadership and Contracting personnel for approval. The work order shall clearly outline the scope of work, parts required, labor costs, and total estimated cost.

6.2.3 No unscheduled maintenance work shall commence until written approval is received from the Contracting Officer.

6.3 Preventative Maintenance and Inspection (Bi-Annual Mx Services):

6.3.1 The Contractor shall provide two (2) on-site preventative maintenance and inspection appointments per year (bi-annually).

6.3.2 The Contractor shall coordinate and schedule inspections and maintenance at the convenience of the Government. Maintenance, inspection, and training will be conducted during normal business hours.

6.3.3 Preventative maintenance and inspection shall include the following:

* Inspect all surveillance equipment for serviceability.

* Alignment, enclosure integrity, condensation buildup and removal, corrosion inspection, internal wiring inspection, circuit board inspection, and dome cleaning for all cameras.

* Camera IP addressing, video feed storage/playback/export functionality, frame rate adjustments, software application patching, and any other necessary updates to the surveillance system.

6.4 Remedial and Maintenance:

6.4.1 If additional maintenance/repair work (items not included in scheduled *or* unscheduled maintenance) is necessary, the contractor shall notify the Government with a list of repairs that needs to be accomplished along with an estimated cost of the repair *before* any action is taken. The Contractor shall commence maintenance work only after receiving written authorization from the Contracting Officer.

6.4.2 All maintenance work shall be completed in accordance with original equipment manufacturer specifications and parts specified by the manufacturer or items of equal or better quality. Downtime of the VSS will be kept to an absolute minimum. The contractor must notify the Government of all projected downtime and estimated time for maintenance work.

6.4.3 All maintenance/repairs identified as under warranty items will be covered for a minimum of one year from the date of installation acceptance. The contractor shall perform all necessary work for items under warranty at no additional cost to the Government. The contractor shall identify all items that are under warranty or can be and provide that list to the Government.

6.4.4 The contractor will respond to provide emergency services within 24 hours of the request to repair equipment at the request of the Government. The contractor will provide the Government with contact information to make emergency service requests outside of normal operating hours. Emergency services are defined as having over 50% cameras inoperable or unable to operate normally.

7.0 Documentation

7.1 For all maintenance visits (scheduled and unscheduled), a service ticket shall be generated by the contractor. At the conclusion of work, the contractor will present the Government with a signed service ticket or email the service ticket to the Government within two business days.

The service ticket will include the following information: * Time of arrival and departure * Type of maintenance performed (scheduled or unscheduled) * Corrective maintenance provided, and work order number assigned by the contractor (if applicable). * Building number/location of where work was performed. * List of personnel performing the work * Type of repairs made, and parts replaced. * List of parts to be ordered and associated cost (if applicable). * Cost of labor for repairs (if applicable).

8.0 Maintenance Agreement

8.1 The contractor agrees that all maintenance completed on the system will be in- line and commensurate with industry standards. In no such way will procured/installed parts or equipment be below the industry standard that exists at the time the work is performed. If legacy parts or equipment that fall below industry standard are required as the only option that exists to keep the system operational due to installed system components, the contractor will inform the Government, as well as provide information and a cost estimate for what would be required to upgrade the affected part(s) or system(s) to industry standard.

8.2 All contracted service and maintenance technicians will be certified technicians and will be authorized and qualified to perform maintenance and repair for all equipment and components.

Any technician not authorized or certified by the contractor will be prohibited from performing maintenance on the system.

9.0 Acceptance

9.1 The Government reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the Government. The discrepancies list will include all problem(s) detected/identified conducted by the contractor, Government, or both. Problems identified during the acceptance period will be documented and provided to the Government.

Installation, maintenance, testing, training, and cutover will be accomplished with minimal disruption of operations.

10.0 Arbitration

10.1 In the event the Government and contractor dispute over work completed or lack-thereof, a third-party arbitrator will be brought in, at the cost of the contractor, to decide who is at fault. All documents and evidence relating to the dispute will be provided to the arbitrator.

11.0 Replacement Parts

11.1 Repair/replacement parts required to bring system and cameras back to full functionality will be of equal or greater quality than the original parts removed. The contractor will provide a written estimate of the anticipated time for all repairs.

11.2 The contractor shall document on service tickets, the equipment specifications present upon installation or removal, signed by the certified technician who installed or removed the equipment. The document shall be provided to and retained by the Government.

12.0 Government Furnished Property and Services

12.1 Dover AFB will provide telephone access for contractor’s technicians to assist with remote technical support and repair services. The Government has provided network switches (physical equipment) for each location housing a camera.

12.2 All other equipment, vehicles, and resources required to perform the requirements of this contract must be procured by the contractor at their own expense.

13.0 Special Requirements

13.1 Security & Safety

13.1.1 Operational Security (OPSEC): If any installation is required to take place in a Government facility, the Contractor shall be familiar with the organizational critical information and indicators list (CIIL) and OPSEC policy of any installation they require access to. The required CIIL can be provided by the Contracting Officer.

13.1.2 Safety: The Contractor and any of its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government/Contractor personnel that takes place on an installation. The Contractor shall notify the cognizant Contracting Officer within 24 hours of all mishaps or incidents. The Contracting Officer will in-turn notify the Safety Office. The Contractor shall cooperate in any resulting safety investigation.

13.2 Contractor Access to Installations: Access to DoD installations is limited to personnel with a valid installation access pass. Failure to submit required information to obtain required documentation will result in the exclusion of such employees from the installation until such documentation is obtained. Contractor employees may be subject to personal and vehicle searches when entering or leaving a DoD installation. If installation access is required, the Government will provide the Contractor with the required information and documents for installation access passes upon award. Subsequently, the Contractor shall provide a list of all employees along working under this contract, along with the required documentation upon receipt of contract award, and no later than 30 days prior to the projected need for any new installation access pass requirements. The Contractor is responsible for maintaining an adequate number of personnel with active installation access passes, and adhering to the timeframes stated in this section. The cognizant mission partner is responsible for the coordination of installation access passes. Upon termination of employment, termination or cancellation of the contract, or expiration of the contract the Contractor is responsible for collecting employee installation access passes and turning them in to the CO, or the cognizant mission partner in a timely fashion.

14.0 General Information

14.1 Hours of Operation

14.1.1 The Contractor shall perform the work required under this contract on Monday through Friday from 0700 hrs-1600 hrs. (7:00 AM to 4:00 PM). If work hours are required outside the hours stated, the Contractor shall contact the Customer for approval from the CO.

Upon approval from the CO, the Customer must be present with the Contractor. These dates and hours exclude Federal

Holidays, base closures due to inclement weather, and furlough days, as applicable.

14.2 Environmental Protection and Safety

14.2.1 The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract. The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this SOW.

14.2.2 In performing any work under this contract on premises which are under the direct control of the Government, the Contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the Contracting Officer may reasonably require for security, safety, traffic fire, personnel clearances and accident prevention purposes. The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way encountering the performance of this contract on such premises. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health (OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

14.3 Privately Owned Motor Vehicles

14.3.1 Contractor Contractor’s personnel shall comply with the directives pertaining to the operation of POVs on DAFB per AFMAN 31-116, Motor Vehicle Traffic Supervision, in its entirety. The Contractor shall comply with AFBI 24- 302, Vehicle Management, in its entirety for the operation of POVs within DAFB.

14.4 Safety and Health on Government Installations

14.4.1 While performing work under this contract the Contractor shall comply with all applicable Federal, State, Local, and the specific AF regulations (as applicable) regarding occupational safety and health addressed in the PWS. During the execution of the contract the Contractor shall notify the CO and Customer within one 1 business day of any damage to Government property where the dollar value exceeds $500,000.00 and within 2 workdays for any damage to Government property less than $500,000.00. The Contractor shall notify the CO within 1 business day of any injury to contract personnel which occurs while on a Government installation.

14.4.2 Mishap notifications shall contain, as a minimum, the following information:

* Contract, Contract Number, Name and Title of Person(s) Reporting

* Date, Time and exact location of accident/incident

* Brief Narrative of accident/incident (Events leading to accident/incident)

* Cause of accident/incident, if known

* Estimated cost of accident/incident (material and labor to repair/replace)

* Nomenclature of equipment and personnel involved in accident/incident

* Corrective actions (taken or proposed)

* Other pertinent information

14.4.3 If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of contract data related to a mishap until notified to do so by the CO. The following is a list of applicable regulations and Air Force Instructions:

* 29 CFR 1910 – OSHA Standards for General Industry

* AFI 91-203 – Air Force Consolidated Occupational Safety Instruction

* AFI 91-207 – The Us Air Force Traffic Safety Program (12 Sep 2013)

* AFI 31-218 – Air Force Motor Vehicle Traffic Supervision

14.4.4 While on a government installation the Contractor shall be required to follow applicable installation traffic safety regulations and any applicable safety requirements required by the work center supervisor as it pertains to execution of the contract while in the work center; these may include but are not limited to general personal protective equipment such as safety glasses, hearing protection, and hard hats. The Contractor shall comply with base/shop emergency procedures for fire, tornado etc.

14.5 Emergency Procedures

14.5.1 The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

14.6 Contractor Badge Policies

14.6.1 All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW OPlan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

14.6.2 All contactor employees who’ll be granted unescorted access to the Installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the Installation. Continued employment is contingent upon successful completion and favorable reporting of the CBI.

14.6.3 DAFB Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to 436 SFS, Pass and Registration for destruction. Also, before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 436 SFS, Pass and Registration office. The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436 SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued.

14.6.4 Base Contracting Office or base point of contact will immediately notify 436 SFS, Pass and Registration when a contractor’s employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

14.7 Installation Access

14.7.1 The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from 436 SFS, Pass and Registration, for the duration of the contract. Employees are only permitted to enter the Installation during the date and time periods indicted on their contractor badge.

14.7.2 Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the Installation. All vehicles entering the DAFB Main Base, Military Family Housing or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

14.7.3 During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation. During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation. During Higher FPCONs (Charlie and Delta) the base will normally curtail non-essential operations/functions; access by non-essential Contract operations will be suspended as the direction of the Installation Commander.

14.8 Antiterrorism Awareness Level I Trainings

14.8.1 DoD Contractors or subcontractors without a CAC or who do not have access to a government Non-classified Internet Protocol Router Network (NIPRNET) computer performing construction on the installation should consider completing AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the― Force Protection computer based training (CBT) course through the Joint Knowledge Online (JKO) Learning Management System (LMS) at http://jko.jten.mil/courses/atl1/launch.html IMPORTANT: The standalone course MUST be completed on the computer in which it is started. Course progress is not transferable between computers. The standalone course does provide a completion certificate but will not be tracked on JKO and no record will be maintained. AT Awareness Level I Training should be provided by the requiring unit after contract award or the sponsoring organization.

14.8.2 This site automatically records members completion of training and enables the user to print a certificate if needed by the Unit or Base Training Manager.

14.8.3 https://golearn.csd.disa.mil/kc/main/kc_frame.asp?blnWhatsNew=True.

14.9 Records Management

14.9.1 The contractor understands that when creating, handling and maintaining electronic records for the Air Force, you must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Management Program. To meet the requirement established IAW the above-mentioned regulations, contact the Base Records Management Office (436 CS/SCXK, Bldg. 310) at 302-677-5157 for guidance and training.