Attch_4_Master_Schedule_Services_Matrix.docx

DOCX document 80 KB Posted

Attached to
Communications, Operations, and Maintenance Functions (COM-F) Federal contract opportunity
Solicitation number
FA4452-18-R-0037
Issued by
Department of the Air Force Air Mobility Command

About this file

From the source

Attch 4 Master Task Order Schedule Matrix COM-F

View the file

Other files for this federal contract opportunity

Other files attached to Communications, Operations, and Maintenance Functions (COM-F), newest first.
File Type Posted
Q&A_from_Draft_RFP.xlsx XLSX spreadsheet
Attch_4_Draft_QASP_COM-F_III_13_Mar_19.docx DOCX document
Draft_RFP_COM-F_III.docx DOCX document
Attch_12_-_PP_Questionaire.docx DOCX document
Attch_18_Subsequent_Task_Order_Appendices.pdf PDF
Attch_7_COM-F_Historical_Workloads.xlsx XLSX spreadsheet
CDRL's_1-8_COM-F_III.pdf PDF
Attch_6_P_and_C.docx DOCX document
Attch_1_PWS_COM-F_III_13_Mar_19.docx DOCX document
Attch_10_PPIS_COM-F_III.docx DOCX document
Attch_16_TO_Pricing_Template.xlsx XLSX spreadsheet
Attch_13_Teaming_Consent_Letter__.docx DOCX document
Attch_14_Strengths_and_Exceedances.docx DOCX document
Attch_8_Labor_Cat_Description.docx DOCX document
Attch_17_COM-F_III_TO_Staffing_Matrix.xlsx XLSX spreadsheet
Attch_11_Client_PP_Authorization.docx DOCX document
Attch_15_GDSS_TO_Appendix.pdf PDF
Attch_9_IDIQ_Labor_Category_and_Pricing_Template.xlsx XLSX spreadsheet
Attch_5_DD254.pdf PDF
Attch_4_Draft_QASP_COM-F_III_13_Mar_19.docx DOCX document
Attch_1_PWS_COM-F_III_01_Nov_18.docx DOCX document
Draft_RFP_COM-F_III.docx DOCX document
Attch_3_Addendum_to_FAR_52.212-2,_Evaluation_of_Commercial_Items.docx DOCX document
Attch_6_COM-F_III_Q&A._Matrix_xlsx.xlsx XLSX spreadsheet
Attch_5_GDSS_Initial_Task_Order_Appendix.docx DOCX document
Attch_2_COM-F_III_Draft_CDRL's.pdf PDF
COM-F_Vendor_Capability_Martrix.doc DOC document
COM-F_PWS__18_Dec_2017.docx DOCX document
Combined_Draft_COM-F_CDRL's.pdf PDF
COM-F_Sources_Soughts_18_Dec_.pdf PDF
COM-F_Q&A_Martix.xlsx XLSX spreadsheet
Show all 31

On GovTribe

Work with this file on GovTribe

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file
Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

COM-F III IDIQ MASTER SCHEDULE SERVICES MATRIX

This Service Matrix identifies the PWS tasks menu for the COM-F III Task Orders. The Global Decision Support System (GDSS) Program will be awarded with the COM-F III IDIQ as the Initial Task Order. All other Programs listed are anticipated Task Orders immediately subsequent the award of the IDIQ and Initial GDSS Task Order.

COM-F III TASKS
ACFP
ACAS
CAMPS
DMR
MAFPS
GATES
GCCS
GDSS
MAFC2 Enclave
MEIS v3
MEIS v4
TTTS*

2.1 PROGRAM MANGEMENT

2.1.1. Technical and Functional Support
X
X
X
X
X
X
X
X
X
X
X
X
2.1.2 Contract and Task Support Meetings
X
X
X
X
X
X
X
X
X
X
X
X
2.1.3 Client Support Administrator (CSA)/Functional System Administrator(FSA)/Work-Center Environment Administration Support (EAS)
X
X
X
X
X
X
X
X
X
X
X
X
2.1.4 Asset Management
X
X
X
X
X
X
X
X
X
X
X
X
2.1.5 Metrics and Reporting
X
X
X
X
X
X
X
X
X
X
X
X

2.2 OPERATION AND MAINTENANCE SUPPORT SERVICES

2.2.1 Help Desk

2.2.1.1 Respond to requests for technical assistance
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.2 Follow Help Desk procedures
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.3 Update the Automated Call Distributing System (AMS) call routing menu
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.4 Create, change, and delete user accounts per request
X
X
X
X
X
X
X
X
X
HD2
X
2.2.1.5 Validate and authenticate all user accounts to ensure only authorized users have account access annually or when required by an applicable Notice to Airman (NOTAM), or according to AMC/A6 guidance.
X
X
X
X
X
X
X
X
HD4
X
2.2.1.6 Advise user on appropriate action
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.7 Research questions using available information resources
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.8 Stay current with system information, changes and updates
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.9 Administer, maintain, and modernize automated tools required to sustain Help Desk operations
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.10 Monitor Systems’ operations and respond to faults, alarms, abnormalities, or potential issues
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.11 Diagnose and resolve technical hardware and software issues
X
X
X
X
X
X
X
X
X
X
HD1
X
2.2.1.12 Administer Help Desk software
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.13 Redirect problems to appropriate resource
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.14 Identify and escalate situations requiring urgent attention
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.15 Track and monitor all customer support requests and troubleshooting and resolution actions
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.16 Ensure trouble tickets are documented in the TTTS and protected according to classification level
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.17 Document and provide the current status of trouble tickets when requested by Government entities
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.18 Track and route problems and requests and document resolutions
X
X
X
X
X
X
X
X
X
X
X
X
2.2.1.19 Prepare activity reports
X
X
X
X
X
X
X
X
X
X
X
X

2.2.2 System Administration

2.2.2.1 Perform system monitoring
X
X
X
X
X
X
X
X
X
X
X
X

2.2.2.2 Maintain configuration and awareness of virtual environment

2.2.2.3 Maintain configuration and awareness of physical server environment, including number and type of servers, applications running on those servers, and activate, move and close applications running on physical servers
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.4 Perform regular security event monitoring to identify possible intrusions
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.5 Perform backup operations
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.6 Perform regular file archival and purging
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.7 Repair and recover from hardware or software failures
X
X
X
X
X
X
X
X
X
X
SA1
X
2.2.2.8 Coordinate and communicate with system manager and impacted constituencies for activities
X
X
X
X
X
X
X
X
X
X
X
X

2.2.2.9 Lead troubleshooting teleconferences with users, Level 3 support, and Level 3 development organizations to resolve open system issues as documented in the TTTS

2.2.2.10 Notify appropriate authorities when a trouble ticket becomes OR
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.11 Apply OS patches and upgrades; upgrade administrative tools and utilities; and apply TCNO, IAVM, and other downward directed security patches
X
X
X
X
X
X
X
X
X
X
SA2
X

2.2.2.12 Review scans following patch/upgrade application to ensure successful and open trouble tickets for any system security findings identified during the scan

2.2.2.13 Configure and add new services as necessary
X
X
X
X
X
X
X
X
X
X
SA2
X
2.2.2.14 Upgrade and configure System software
X
X
X
X
X
X
X
X
X
X
X
X

2.2.2.15 Conduct a pre-fielding review of software and hardware fielding documentation and identify any c Perform software and hardware fielding clarifications prior to starting a fielding activity in the TTTS

2.2.2.16 Perform software and hardware fielding
X
X
X
X
X
X
X
X
X
X
SA3
X

2.2.2.17 Maintain operational, configuration, or other procedures and document in Contractor Maintained Procedures

2.2.2.18 Monitor, maintain, and ensure currency of server certificates
X
X
X
X
X
X
X
X
X
X
X
X

2.2.2.19 Provide a monthly report of all server certificates, to include server name, certificate expiration date, and actions needed to obtain new certificates.

2.2.2.20 Provide performance reporting to support capacity planning
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.21 Perform ongoing performance tuning, hardware upgrades, defragmenting of hard drives, and resource optimization
X
X
X
X
X
X
X
X
X
X
SA4
X
2.2.2.22 Configure CPU, memory, virtual servers and images, and disk partitions
X
X
X
X
X
X
X
X
X
X
SA5
X
2.2.2.23 Maintain the Systems environmental and monitoring equipment
X
X
X
X
X
X
X
X
X
X

X

2.2.2.24 Solve technical issues with web server, database server, applications server, virtual server, DNS, SMTP, appliances, utilities, or other System hardware and software
X
X
X
X
X
X
X
X
X
X
SA6
X
2.2.2.25 Propose software or hardware updates and other systems enhancements
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.26 Troubleshoot and resolve systems service and OS-level issues
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.27 Provide advanced troubleshooting skills and the ability to rapidly identify/restore issues
X
X
X
X
X
X
X
X
X
X

X

2.2.2.28 Keep detailed records and update logs of work activities to support Metrics and Reporting and included in Monthly Status Report
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.29 Participate in the fault isolation, detection, and correction relative to the Systems at host sites and interfaces for both US or oversees locations
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.30 Log all user access requests in the TTTS
X
X
X
X
X
X
X
X
X
X
SA7
X
2.2.2.31 Interpret System practices, diagrams, specifications, drawings, and service orders
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.32 Prepare system inputs, analyze system outputs, and maintain/repair various electronic systems
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.33 Interpret System practices, diagrams, specifications, drawings, and service orders.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.34 Prepare system inputs, analyze system outputs, and maintain/repair various electronic systems.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.35 Install, maintain, upgrade, modify, isolate and repair System servers, workstations, thin clients, peripherals and System software/hardware
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.36 Coordinate and implement software code upgrades
X
X
X
X
X
X
X
X
X
X
SA8
X
2.2.2.37 Coordinate and implement installation of new equipment and products
X
X
X
X
X
X
X
X
X
X
SA8
X
2.2.2.38 Coordinate maintenance actions and schedule System outages
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.39 Collate necessary information for creating requests for higher level technical support
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.40 Ensure full data and system recovery to operational status upon completion of maintenance and/or recovery actions
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.41 Execute after action notification procedures describing maintenance actions to the MAJCOM Communications Coordination Center (MCCC) for ASI and OR events.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.42 Monitor user load balance and adjust and direct users to alternate sites/enclaves
X
X
X
X
X
X
X
X
X
X
SA9
X
2.2.2.43 Maintain clean servers, related equipment, and Systems areas
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.44 Create and maintain scripts for task automation
X
X
X
X
X
X
X
X
X
X
SA10
X
2.2.2.45 Assist in operational validation of application updates, enhancements and changes
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.46 Track and monitor all customer support requests and troubleshooting and resolution actions in the TTTS.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.47 Ensure trouble tickets are documented in the TTTS and protected according to classification level.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.48 Provide final trouble ticket close-out by identifying what the actual issue was and how it was it resolved in the TTTS.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.49 Fully understand the procedures for moving each system operations from one enclave to another enclave and practice the move regularly.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.50 Support the modernization, technology insertion, performance analysis and turning, maintenance, testing, migration and integration of the Systems supported in this Contract into a Common Computing Environment (CCE) and DoD or commercial cloud environment (such as IaaS and Amazon GovCloud).
X
X
X
X
X
X
X
X
X
X
X
X

2.2.3 Network Administration

2.2.3.1 Perform network monitoring
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.2.Perform regular security event monitoring to identify possible intrusions
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.3 Repair and recover from hardware or software failures
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.4 Coordinate and communicate with system manager and impacted constituencies for activities
X
X
X
X
X
X
X
X
X
X
X
X
2.2.2.5 Lead troubleshooting teleconferences with users, Level 3 support, and Level 3 development organizations to resolve open system issues as documented in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X

2.2.2.6 Notify appropriate authorities when a trouble ticket becomes an OR (e.g. System failures and other situations where System degradation and/or outage is observed or reported) IAW Systems’ OR Criteria

X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.7 Review, install, verify and document all OS patches and upgrades; upgrade administrative tools and utilities; and apply TCNO, Information Assurance Vulnerability Management (IAVM), and other downward directed security patches
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.8 Upgrade and configure network software
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.9 Conduct a pre-fielding review of software and hardware fielding documentation and identify any clarifications prior to starting a fielding activity in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.10 Perform software and hardware fielding IAW software version document releasing instructions provided by Level 3 support and Level 3 development organizations
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.11 Maintain operational, configuration, or other procedures document them in Contractor Maintained Procedures
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.12 Maintain a knowledge base of problems and solutions including troubleshooting techniques, fix actions, and applicable procedures and document them in Contractor Maintained Procedures
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.13 Monitor, maintain, and ensure currency of network/application certificates
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.14.Provide performance reporting to support capacity planning
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.15 Perform ongoing performance tuning, hardware upgrades, and resource optimization
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.16 Maintain the Network environmental and monitoring equipment
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.17 Solve technical issues with network equipment, appliances, utilities, or other Network hardware and software
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.18 Propose software or hardware updates and other network enhancements
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.19 Troubleshoot and resolve network service issues
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.20 Provide advanced troubleshooting skills and the ability to rapidly identify/restore issues
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.21 Provide rapid restoration of network anomalies including assistance with disaster recovery
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.22 Identify, test, diagnose, and analyze troubles in the network
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.23 Keep detailed records and update logs of work activities to support Metrics and Reporting and included in the Monthly Status Report
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.24 Initiate, process, and track requests for firewall configuration changes and firewall configuration waivers
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.25 Troubleshoot end-to-end network connectivity issues affecting the operations/performance
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.26 Operate and maintain program specific VPNs, firewalls and other network appliances
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.27 When end-to-end network connectivity and network access issues arise relative to the Systems at host sites, interfaces, or at other locations in the US or overseas, participate in the fault isolation, detection, and correction; coordinate repair efforts; and track status
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.28 Log all user network access requests in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.29 Interpret network practices, diagrams, specifications, drawings, and service orders
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.30 Prepare system inputs, analyze system outputs, and maintain/repair various electronic systems
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.31 Install, maintain, upgrade, modify, isolate and repair Network devices, appliances, and System software/hardware
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.32 Provide support for the management of the network and performance of duties related to the operation of the network, including change management and problem resolution
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.33 Coordinate and implement software code upgrades in network equipment
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.34 Coordinate and implement installation of new network equipment and products
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.35 Coordinate and implement the removal of network equipment being displaced or replaced
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.36 Coordinate maintenance actions and schedule System outages
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.37 Collate necessary information for creating requests for higher level technical support
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.38 Ensure full availability and security to operational status upon completion of maintenance and/or recovery actions
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.39 Execute after action notification procedures describing maintenance actions to the MCCC for ASI and OR events
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.40 Monitor user load balance and adjust and direct users to alternate sites/enclaves as required
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.41 Maintain clean network devices, appliances, and Systems areas
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.42 Track and monitor all customer support requests and troubleshooting and resolution actions in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.43 Ensure trouble tickets are documented in the TTTS and protected according to classification level
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.44 Provide final trouble ticket close-out by identifying what the actual issue was and how it was resolved in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X
2.2.3.45 Support the modernization, technology insertion, performance analysis and turning, maintenance, testing, migration and integration of the Systems supported in this Contract into a Common Computing Environment (CCE) and DoD or commercial cloud environment (such as IaaS and Amazon GovCloud)
X
X
X
X
X
X
X
X
X
X
X
X

2.2.4 Database Administration

2.2.4.1 Troubleshoot and resolve database system malfunctions
X
X
X
X
X
X
X
X
X
X
DB1
X
2.2.4.2 Upgrade databases
X
X
X
X
X
X
X
X
X
X
DB2
X
2.2.4.3 Maintain all procedures associated with sustaining the production environment and document them in Contractor Maintained Procedures
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.4 Maintain a knowledge base of problems and solutions including troubleshooting techniques, fix actions, and applicable procedures and document them in Contractor Maintained Procedures.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.5 Ensure issues and outages are properly documented
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.6 Analyze and sustain capacity and performance requirements
X
X
X
X
X
X
X
X
X
X

X

2.2.4.7 Analyze, consolidate, and tune databases for optimal efficiency
X
X
X
X
X
X
X
X
X
X

X

2.2.4.8 Monitor systems and platforms for availability and database systems serviceability
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.9 Back-up, cluster, mirror, replicate, and failover assigned databases
X
X
X
X
X
X
X
X
X
X
DB3
X
2.2.4.10 Restore and recover corrupted databases
X
X
X
X
X
X
X
X
X
X
DB4
X
2.2.4.11 Ensure database systems are configured to meet security directives
X
X
X
X
X
X
X
X
X
X

X

2.2.4. 12 Build database servers; install, and configure database software
X
X
X
X
X
X
X
X
X
X

X

2.2.4.13 Perform database dumps, table maintenance, re-indexing, and database replication maintenance
X
X
X
X
X
X
X
X
X
X
DB5
X
2.2.4.14 Collate necessary information for creating servicer requests for higher level technical support in case of system failures and critical errors
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.15 Install patches for applicable database software
X
X
X
X
X
X
X
X
X
X
DB6
X
2.2.4.16 Review, install, verify and document all OS patches and upgrades; upgrade administrative tools and utilities; and apply TCNO, IAVM, and other downward directed security patches
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.17 Execute and monitor regular and ad hoc job execution in databases
X
X
X
X
X
X
X
X
X
X
DB7
X
2.2.4.18 Consult with software application developers on preparing SQL queries and effective use of features and options of the applicable database software
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.19 Consult with engineers and application developers on existing and potential performance parameters, to include identifying and resolving performance issues
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.20 Resolve problems and meet user needs and system operational and functional requirements
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.21 Assist in operational validation of application updates, enhancements and changes
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.22 Coordinate database activities (e.g. security, upgrading, populating, refreshing, repairing database systems, cataloging, access rights, etc.) for the purpose of ensuring data accuracy and availability
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.23 Monitor compliance with DoD and US Air Force database security and integrity
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.24 Monitor compliance with PII protection standards and procedures IAW DoD Directive 5400-11, DoD personnel and DoD contractor Rules of Conduct are explained in Enclosure 2
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.25 Using a variety of database support processes, ensure the operation, stability and optimal performance of the production databases and the availability of stored data
X
X
X
X
X
X
X
X
X
X

X

2.2.4.26 Monitor assigned applications and related systems for the purpose of reducing application downtime and ensuring that assigned applications are available when needed to meet system performance and availability parameters
X
X
X
X
X
X
X
X
X
X

X

2.2.4.27 Enforce database schemas, tables, procedures, and permissions
X
X
X
X
X
X
X
X
X
X

X

2.2.4.28 Set up data sharing and disk partitioning according to configuration
X
X
X
X
X
X
X
X
X
X

X

2.2.4.29 Create and maintain scripts for task automation
X
X
X
X
X
X
X
X
X
X

X

2.2.4.30 Update operationally required data imports from approved sources and data extracts required to support operational needs
X
X
X
X
X
X
X
X
X
X

X

2.2.4.31 Create, delete, and modify database user and privileged user accounts and access privileges
X
X
X
X
X
X
X
X
X
X

X

2.2.4.32 Conduct a pre-fielding review of software and hardware fielding documentation and identify any clarifications prior to starting a fielding activity in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X

2.2.4.33 Perform software and hardware fielding IAW software version document releasing instructions provided by Level 3 support and Level 3 development organizations.

X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.34 Lead system troubleshooting teleconferences with users, and Level 3 support, and Level 3 development organizations to resolve open system issues as documented in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.35 Monitor all customer support requests relating to database management, once assigned actively troubleshoot and resolve open tickets and report cause and fix action in the TTTS
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.36 Ensure trouble tickets are documented in the TTTS and protected according to classification level
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.37 Ensure final closed trouble ticket accurately reflects what the actual issue was and how it was resolved
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.38 Support the modernization, technology insertion, performance analysis and turning, maintenance, testing, migration and integration of the Systems supported in this Contract into a Common Computing Environment (CCE) and DoD or commercial cloud environment (such as IaaS and Amazon GovCloud)
X
X
X
X
X
X
X
X
X
X
X
X
2.2.4.39 Coordinate and communicate with System Manager and impacted constituencies for activities (e.g. System maintenance and other situations where System degradation and/or outage may occur) to facilitate ASI scheduling
X
X
X
X
X
X
X
X
X
X
X
X

2.2.4.40 Notify appropriate authorities when a trouble ticket becomes OR (e.g. System failures and other situations where System degradation and/or outage is observed or reported) IAW Systems’ OR Criteria

X
X
X
X
X
X
X
X
X
X
X
X
2.2.4. 41 Execute after action notification procedures describing maintenance actions to the MCCC for ASI and OR events
X
X
X
X
X
X
X
X
X
X
X
X

2.2.5 Web Site/Page Support

Create and update Systems’ informational/support web sites/pages
X
X
X
X
X
X
X
X
X

2.2.6 Configuration Management

2.2.6.1 Ensure CM has the latest, and previous baselines as directed by the PMO, configuration baselines of all hardware, software, and documentation as provided by the Government
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.2 Provide, manage, maintain, and implement a production baseline Configuration Management Plan (CMP)
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.3 Ensure configuration control is implemented for all items identified in the various Systems’ production configuration baselines and production virtual images
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.4 Establish system for identifying and reporting items that are incorrectly identified in the configuration baseline or missing from the production configuration documents
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.5 Maintain database for tracking all configuration items (CIs) for each of the supported environments
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.6 Develop, implement, and maintain plans, processes, procedures, and tools required to provide CM for the Systems production baseline, including the virtual environment, as part of the CMP and document them in Contractor Maintained Procedures.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.7 Review software and hardware provided for operations and maintenance to ensure all necessary items/documentation are received from the sources provided by the Government, notify the COR of receipt, and annotate any discrepancies.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.8 Establish and maintain a Configuration Management Library (CML) of the current production environment software, hardware, and virtual configuration, technical drawings, and documentation
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.9 Maintain database for tracking all CIs for each of the supported environments, ensuring the status of all production baseline CIs are kept current.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.10 Verify software loaded on supported Systems is the correct version report noncompliance, and provide status to the COR.
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.11 Perform physical configuration audits
X
X
X
X
X
X
X
X
X
X
X
X
2.2.6.12 Support tracking, coordination, and reporting on TCNO, IAVM, and other downward directed security patches
X
X
X
X
X
X
X
X
X
X
X
X

*TTTS: Note: TTTS supports all the Systems and is not a separate task order. The cost to provide O&M support for TTTS should be spread across the other task orders.

File details come from the government source that posted it.