Past_Performance_Questionnaire_JB_CHS_Custodial.pdf

For Official Use Only When Completed this Document is Source Selection Information IAW FAR 2.101 and 3.104

For Official Use Only 1

The 628 th Contracting Squadron, Joint Base Charleston (JB CHS), is in the process of competitively selecting a source for a Joint Base Custodial Contract. The contractor will provide all personnel, equipment, to include contractor owned vehicles, supplies, materials, and supervision necessary to support custodial services for JB CHS. JB CHS is geographically separated with the Air Force Base located at North

Charleston, SC and the Naval Weapons Station, located in Goose Creek, SC. This requirement comprises multiple cleaning level standards (Level 1 Prestige, Level 2 Basic, and Level 4 Special Requirements) and includes 254 facilities with 1.5M of SF.

One of the considerations in proposal evaluation is the verification of the offeror’s past performance on contracts or other work efforts which reflect the offeror's ability to perform on the proposed effort. We depend on information received from organizations such as yours, which have had first-hand experience with the offeror, for the evaluation of the offeror's performance on those contracts or work efforts.

Our areas of interest regarding the offeror are summarized in the enclosed questionnaire. In order to meet the acquisition milestones, we request your written response no later than 10 July 2016.

To assist you in preparing your response and expediting your reply, the questionnaire may be filled out electronically and e-mailed or by hand and faxed to the Point of Contact(s) identified below.

Your completed questionnaire will become part of the official Source Selection records.

Your assistance is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this Source Selection.

JACQUELINE BROWN

Contracting Officer

1 Atch

Past Performance Questionnaire

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PAST PERFORMANCE QUESTIONAIRE

The below-named contractor/offeror has submitted a proposal for consideration in our selection process for the Joint Base Custodial Service Contract at Joint Base Charleston, SC. A primary consideration in our selection process is the contractor’s history of past performance of similar experience. Please make every effort to be thorough in your answers/comments. Completed questionnaires can be returned via fax or email to the following:

628 CONS/LGCA

ATTN: Ms. Melissa Adams

Email: Melissa.Adams.21@us.af.mil or

ATTN: Mr. Elmer Howard

Email : Elmer.Howard.1@us.af.mil

FAX: (843) 963-5183

A. GENERAL INFORMATION

Offeror’s

Name:

Address:

Telephone Number: Point of Contact:

B. RESPONDENT INFORMATION

Name: Title:

Organization &

Address

Telephone: ____________________ FAX: _______________________

Email: _______________________________ mailto:Melissa.Adams.21@us.af.mil mailto:Elmer.Howard.1@us.af.mil

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C. CONTRACT INFORMATION

Contract Title:

Period of Performance:

Contract Number:

Total contract value, including all modifications and options:

Annual contract expenditures:

Total occupied square footage of facilities supported:

Number of facilities cleaned/supported under contract: _

Description of contract effort:

(Include whether the effort supported a multiple levels of cleaning standards (Level 1, Level 2, Level 3, Level 4) Did the Contractor provide cleaning supplies, restroom supplies (hand soap, paper towels, toilet tissue) equipment, (vehicles, mops, vacuums) If the installation or effort included a geographical separation; etc.

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D. PERFORMANCE INFORMATION

The Air Force will use your survey responses to determine a level of confidence, based on the offeror’s past performance record, concerning the offeror’s ability to successfully perform our requirement in accordance with the contract. Please assign the following performance level codes to each of the questioned areas listed below based on the contractor’s performance at your organization or installation. The confidence codes selected will indicate the degree of doubt concerning performance in each area.

RESPONDENT WILL NOT FURNISH ANY PAST PERFORMANCE INFORMATION TO

OFFEROR SUBMITTING A PROPOSAL FOR THIS SOLICITATION.

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE PERFORMANCE LEVEL

E EXCEPTIONAL – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

V VERY GOOD – Performance meets contractual requirements and exceeds some requirements to the Government’s benefit. The contractual performance being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY – Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M MARGINAL – Performance does not meet some contractual requirements. The contractual performance being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N/A NOT APPLICABLE – Unable to provide a rating. Contract did not include performance for this aspect, performance was not observed, or information was not available. Do not know.

Please provide detailed narrative comments to support your ratings. At a minimum, please discuss each response for which you indicated E (Exceptional), M (Marginal) or US (Unsatisfactory) in response to the questions below (use additional sheets, if necessary).

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E. PERFORMANCE EVALUATION AREAS

Please use the above ratings and their assigned definitions to describe the offeror’s performance in the following areas:

E VG S M US N/A

1. Contractor Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements.

2. Demonstrated ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period.

3. Delegated authority to project managers and supervisors commensurate with contract requirements.

4. Home office participated in solving significant local problems.

5. Provided effective quality control and/or inspection procedures to meet contract requirements.

6. Corrected deficiencies in timely manner and pursuant to their quality control procedures.

7. Contractor was reasonable and cooperated to resolve problems, attended meetings as needed and maintained communication with the government to maintain positive customer service and was responsive to contract changes.

8. Suggested alternative approaches to problems to meet established project schedules

9. Contractor provided and maintained equipment and adequate supplies for employees to effectively perform their job.

10. If bathroom supplies (hand towels and toilet paper) were required, did the contractor maintain adequate supplies and respond within the time frame specified in the contract with additional supplies?

11. Contractor met all applicable environmental requirements.

12. Contractor’s overall management and responsiveness after contract award.

13. Paid subcontractors/suppliers in a timely manner.

14. Contractor maintained records/reported data on time.

15. How would you rate the contractor's overall performance?

16. Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in “remarks.”

YES NO

17. Would you award another contract to this contractor? If not, explain in “remarks.”

YES NO

18. Is the contractor rated in CPARS? YES NO

**Please Provide Comment/Remarks on the next page**

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Please provide detailed narrative comments to support your ratings. At a minimum, please discuss each response for which you indicated E (Exceptional), M (Marginal) or US (Unsatisfactory) in response to the questions below (use additional sheets, if necessary).

COMMENTS/REMARKS: