Attachment_2_Past_Performance_Questionnaire.pdf

Attachment 2

Past Performance Questionnaire

For use in acquiring online legal research subscriptions and services for the Army, Air Force, Navy, Marine Corp, Defense Logistics Agency, Defense Contract Audit Agency, and Defense Contract Management Agency legal personnel by the contracting office at Maxwell AFB, AL. E-MAIL OR FAX COMPLETED SURVEY FORM TO: Tatyana Webb at tatyana.webb@us.af.mil and MSgt Ryan Schnepf at ryan.schnepf@us.af.mil or fax number (334) 953-3543. Please include the contractor name and contract number at the top of each page to avoid confusion of ratings between contractors and projects.

A. CONTRACTOR INFORMATION: Please correct any information below known to be inaccurate:

Contractor’s Information

Name: Telephone Number:

Address: Fax Number:

Point of Contact:

Project Title and Brief Description of Work:

Contract Number Provided by Offeror: Dollar Amount:

Contract Period or Dates of Performance Provided by Offeror:

Contract performed as the Prime Contractor Sub – Contractor Key Personnel

*Note: If offeror holds or has held other contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well.

B. RESPONDENT INFORMATION:

Respondent’s Information

Name: Title:

Address: Telephone Number:

Fax Number:

Email Address:

CONTRACTOR NAME: CONTRACT NUMBER:

C. PERFORMANCE INFORMATION: Choose the appropriate letter from the table (A or U) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE A NARRATIVE

EXPLANATION FOR ANY RATING OR “U.”

A U Acceptable Unacceptable

Performance met or meets contractual requirements. In cases where the performance was not observed or the information is unknown (or “neutral”), the rating shall be considered “A” (acceptable).

Performance did or does not meet contractual requirements.

Place an “X” in the appropriate column using the definition matrix above.

Contractor Name: A U

1. Provided databases that were complete, accurate, and current and that met your organization/s requirement.

2. Provided legal citatory databases that were complete, accurate, and current that met your organization’s requirement.

3. Provided docket databases service that was complete, accurate, and current that met your organization’s requirement.

4. Provided search and navigation functions that met customer needs and had excellent performance (response time).

5. Rarely had unscheduled service disruption and provided timely notice of scheduled disruptions.

6. Provided seamless access, without requiring separate authentication (i.e. entering Contractor’s system ID and password) to the service from your organization’s own website or web portal. (Please describe in remarks section below)

7. Created custom usage reports that satisfactorily met your needs with totals reflecting your organizational structure.

(Please describe in remarks section below)

8. Provided a process to receive electronic transactions for addition and deletion of users and user locations and for modification of user/location information and updated access to Contractor’s system automatically based on those transactions (including issuing new User IDs) (Please describe in remarks section below)

9. New user accounts were added within 24 hours of official notification of the requirement for additional accounts.

10. Provided training that met customer requirements for content and scheduling.

11. Provided telephonic customer support that met customer requirements as to content, response time, and periods of availability.

12. Effectively managed the contract and was reasonable and cooperative in dealing with your staff.

13. Complied with subcontracting plan goals for small disadvantaged business concerns, monetary targets for participation and notifications submitted under FAR 19.1202-4(b).

14. Provided adequate project supervision.

15. Paid subcontractors/suppliers in a timely manner.

16. Provided accurate and complete line item cost proposals, including all aspects of work required for each task.

17. Cooperated with Government/Company personnel after award.

CONTRACTOR NAME: CONTRACT NUMBER:

18. How would you rate the contractor’s overall performance?

Was the contract partially or completely terminated for default? Yes No

Explain:

Was the contractor ever issued a cure or show cause notice? Yes No

Explain:

Remarks: