Draft Performance Work Statement 11 Apr 2024.pdf

PERFORMANCE WORK STATEMENT

FOR

AETC BASE OPERATIONS SUPPORT SOLUTION

MULTIPLE AWARD CONTRACT

STATEMENT D – To Department of Defense (DoD) and DoD Contractors Only:

Distribution authorized to the DoD and U.S. DoD Contractors only for administrative use, 11 April 2024. Other requests for this document must be referred to 338 Enterprise

Sourcing Squadron (338 ESS/PKC), 2021 First St West, JBSA-Randolph, TX, 78150.

Base Operations Support Services – MAC

Base Operations Support Services Solution –

Table of Contents

1. GENERAL INFORMATION

1.1. Background

1.2. Partnering

1.3. Description of Services

1.4. Objectives

1.5. Performance Standards

1.6. Scope

1.7. Period of Performance (PoP)

Figure 1: Diagram of Task Order Periods

2. PROGRAM MANAGEMENT AND REPORTING:

2.1. Contract Management and Administration

2.2. Team Complement

2.3. Staffing Reports

2.4. Identification of Contractor Employees

2.5. Contractor Management Reporting (CMR)

2.6. Personnel

2.7. Employee Training and Certification Requirements

2.8. Identification and Replacement of Key Personnel

2.9. Site Program Manager (SPM)

2.10. Small Business Utilization

2.11. Security Requirements

2.12. Transition In / Out Period

3. BASE OPERATIONS SUPPORT

3.1. Basic Services

3.2. Maintenance Documentation

3.3. Quality Management System

3.4. Logistics Management

3.5. Supply Support

3.6. Material, Equipment, and Facilities

3.7. Deployment Liaison

4. ADDITIONAL REQUIREMENTS

4.1. Duty Hours, Operating Location, and Installation Closure

4.2. Technical Guidance

4.3. Environmental Management

4.4. Occupational Safety and Health Agency (OSHA)

4.5. Mishap Investigation

4.6. Government Owned Contractor Operated (GOCO) facilities and equipment

4.7. Records Management

4.8. Mission Essential Contractor Service Plan

4.9. Management Plan (Strike Plan and Labor Dispute)

4.10. Vehicles

4.11. Vehicle and Equipment Operation

4.12. Emergency Procedures

4.13. Common Access Card (CAC) Requirements

4.14. Associate Contractor Agreements (ACA)

4.15. Award Conference/Periodic Progress Meetings

4.16. Contractor Travel

4.17. Data Rights

4.18. Delayed Reporting Requirements

4.19. Service Delays

4.20. Export Control

4.21. Contractor Data Requirements Lists (CDRLs)

5. GOVERNMENT FURNISHED ITEMS AND SERVICES

6. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

7. GOVERNMENT OBSERVATION

ATTACHMENT A: APPLICABLE PUBLICATIONS

ATTACHMENT B: DEFINITIONS

ATTACHMENT C: ACRONYMS

Section 1

GENERAL INFORMATION

1. GENERAL INFORMATION: This is a non-personal services Multiple Award Contract

(MAC) vehicle to provide: comprehensive base operations and site specific mission support services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Background: The Base Operations Support Services (BOSS) Team, located at Joint Base San Antonio (JBSA) Randolph, TX, is responsible for establishing a strategic sourcing contract vehicle for Air Education and Training Command (AETC) wide contracted base operations support. The Indefinite Delivery Indefinite Quantity (IDIQ) contract awarded will provide a suite of contractors for Task Order competitions to meet AETC needs, which may include customers from other agencies, within the Continental United States (CONUS), Alaska and Hawaii.

1.2. Partnering: This Performance Work Statement (PWS) describes a performance based work environment. The Contractor is encouraged to strive for constant improvement and innovation in base operations support processes and procedures. Successfully identifying and applying best practices can reduce business expenses and improve customer satisfaction. The success of this contract is dependent upon a partnership and open communication between the Government and the Contractor. The ultimate goal of this PWS is for the Contractor to establish a quality-focused multifunctional team fulfilling the requirements necessary to support each individual Task Order.

1.3. Description of Services: The Contractor shall perform base operations support as defined in this PWS and each individual Task Order PWS. Each individual Task Order PWS will address specific contract base operations support requirements according to the site/sites covered, and level(s) of base operations support required, along with other support activity requirements.

1.4. Objectives: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other non-personal services necessary to provide mission capable base operations and well-maintained support equipment ready to meet mission requirements. The Contractor shall accomplish contract requirements throughout the life of the contract and provide manpower capable of managing and maintaining all base operations identified in each individual Task Order.

1.5. Performance Standards: The Contractor shall meet the performance standards stated in the applicable paragraphs of this PWS and in each individual Task Order PWS.

1.6. Scope: The Contractor is responsible for all base operation support services listed in each individual Task Order PWS. All base operations are operated under Federal, State, and Local rules and regulations. BOSS provides transient maintenance, financial management, communications and information technology, visual information, publishing management, installation management, operations, installation engineering, grounds maintenance, custodial, emergency management, vertical transportation equipment maintenance, airfield management, fire and emergency, supply and logistics material management, traffic management, ground transportation and vehicle maintenance, purchasing management, community services, human resources, and weather services.

1.6.1. The Contractor is not responsible for those items specified as government furnished services.

1.6.2. The Government reserves the right to incorporate additional base operations support into a Task Order via bilateral modification, including on- and off-equipment and building maintenance to support evolving missions.

1.7. Period of Performance (PoP): The Multiple Award Indefinite Delivery Indefinite Quantity (ID/IQ) Contract (MAC) ordering period will be a five-year base ordering period with five, one-year options, for a total planned ordering period of ten years. The anticipated PoP for individual Task Orders is a one-year base period and two, one-year option periods followed by two, one-year Incentive Option Periods (IOP). Contractors must demonstrate Satisfactory or above performance in the Quality, Schedule, Management, Regulatory and Other (if used) assessment areas as documented on the annual Task Order Contract Performance Assessment Report (CPAR) to be eligible for the Incentive Option Periods. Eligibility for the first Incentive Option Period will be assessed at the Decision Point (DP) at the end of the first Option Period, and eligibility for the second Incentive Option Period will be assessed at the DP at the end of the second Option Period. If the Contractor is determined ineligible for the first IOP, then the Contractor is automatically ineligible for the second IOP. Total Task Order PoP cannot exceed five years.

Figure 1: Diagram of Task Order Periods

Section 2

PROGRAM MANAGEMENT AND REPORTING

2. PROGRAM MANAGEMENT AND REPORTING: The Contractor shall provide a management structure that enables contractor employees to effectively perform the requirements associated with the execution of each individual Task Order.

2.1. Contract Management and Administration: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources. They shall be responsible for the selection, recruitment, hiring, transfer, supervision, management, control, and termination of contractor employees, as well as assignment and reassignment of associated duties required for maintenance at all sites as specified in each individual Task Order.

2.2. Team Complement: IAW each individual Task Order requirement, the Contractor shall propose and maintain a Minimum Team Complement (MTC) of fully trained, qualified, certified, and licensed personnel. The Contractor will be required to maintain this level of staffing throughout the duration of each individual Task Order PoP unless renegotiated via bilateral contract modification.

2.2.1. To assist the Contractor in developing the MTC, the Government will provide data, examples of which include: historical workload, labor skill categories, key personnel positions, and manpower matrix template.

2.2.2. The Contractor shall employ qualified personnel according to the specified labor skill categories and consistent with the Department of Labor (DOL) Register of Wage Determinations issued under the Service Contract Act and Collective Bargaining Agreements (CBA) applicable to each individual Task Order location(s).

2.2.3. The Contractor shall be responsible for meeting all Task Order requirements regardless of the established MTC. There may be shortfalls or inefficiencies in manpower throughout the life of the contract, which the Contractor is responsible for identifying and managing.

2.2.4. The Contractor shall effectively utilize personnel during periods of reduced base operations support requirements, examples of which are: expanded employee training/certification events, process improvements, etc.

2.3. Staffing Reports: The Contractor shall provide MTC or minimum staffing reports as required by each individual Task Order.

2.4. Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. The Contractor shall ensure all documents or reports produced by contractor employees are suitably marked as contractor products and/or that contractor participation is appropriately disclosed.

2.5. Contractor Management Reporting (CMR): The Contractor shall annually report Air Force service requirements/manpower on each individual Task Order through the Contractor Manpower Reporting Application (CMRA) secure data website (http://www.ecmra.mil). User manuals are available at the CMRA link on the website.

Contractors may direct questions to the CMRA help desk.

2.6. Personnel: The Contractor shall provide trained, qualified, and knowledgeable employees that must be able to understand, speak, read and write English.

2.7. Employee Training and Certification Requirements: The Contractor shall develop and execute a comprehensive master training program and perform training activities to ensure all qualification, certification, proficiency, and recurring training requirements are met. Individual Task Orders will specify applicable certification requirements.

2.8. Identification and Replacement of Key Personnel: The Contractor shall provide an initial employee and key personnel listing. The listing must be updated as changes occur and maintained for the life of each individual Task Order. Personnel occupying Key Personnel positions shall not be cross-utilized or reclassified to cover vacancies. Individual Task Orders will specify key personnel staffing requirements. Examples of key personnel are: the Site Program Manager (SPM), contractor management, and all supervisory personnel who are responsible for overseeing the daily operations of the functional areas covered IAW each individual Task Order.

2.9. Site Program Manager (SPM): The Contractor shall provide a SPM and/or alternate(s) with 24/7 contact capability who shall be responsible for assuring services are accomplished IAW each individual Task Order PWS. Additionally, the SPM or alternate(s) shall have binding authority to act on behalf of the Contractor on all matters relating to this PWS and each individual Task Order.

2.10. Small Business Utilization: The Contractor shall submit a semi-annual report on small business subcontracting utilization performance. The Government will review the Small Business Utilization Report to determine if the Contractor has performed IAW the Small Business Participation Commitment Document (SBPCD) incorporated into the contract.

2.11. Security Requirements: The Contractor shall comply with the provisions of DoDM 5220.22, Volume 2 National Industrial Security Program: Industrial Security Procedures for Government Activities, DoD 5220.22-M National Industrial Security Program Operating Manual, DoD 5200.01 DoD Information Security Program Volumes 1, 2, 3 and 4, the requirements set forth in the DD Form 254 Contract Security Classification Specification, DoDM 5200.02 Procedures For The DoD Personnel Security Program (PSP), AFPD 16-14, Security Enterprise Governance, AFI 16-1404

Air Force Information Security Program, DoDMAN5200.02_AFMAN16-1405 Air Force Personnel Security Program Management and AFI 16-1406 Air Force Industrial Security Program.

2.11.1. Facility Security Clearance Level (FCL) Requirements. An FCL is not required at the MAC Level. However, the Contractor must possess or obtain an appropriate facility security clearance at the Secret or Top Secret level, depending on each individual Task Order requirements, prior to performing work at that classification level. If the Contractor does not possess a FCL, the Government will request one. The Government assumes costs and conducts investigations for Top Secret, Secret, and Confidential facility security clearances.

2.11.2. Personnel Security Clearance Level (PCL) Requirements. The Contractor shall obtain a U.S. security clearance at the Secret or Top Secret level, depending on each individual Task Order requirement, for all contractor personnel required to have access to classified information. The Contractor shall request personnel security clearances, at the company's expense, for employees requiring access to classified information. All employees shall have an active or interim clearance prior to being given access to classified information or equipment. IAW each individual Task Order, personnel may be allowed on the work site (no access to classified materials) without a final or interim clearance as long as validation of the Electronic Questionnaires for Investigation Processing (E-QIP) has been submitted and the investigation opened.

2.11.3. The Contractor shall:

2.11.3.1. Comply with all applicable physical, information and cyber security requirements.

2.11.3.2. Abide by direction given by security forces or other security personnel.

2.11.3.3. Adhere to installation traffic laws and other governing policies as specified in each individual Task Order PWS.

2.11.3.4. The Contractor shall safeguard all government equipment, information and property provided for contractor use.

2.11.4. Security Representative: The Contractor shall appoint a security manager for the on-base, long-term visitor group IAW each individual Task Order.

2.11.5. Antiterrorism Force Protection (AT/FP): The Contractor shall implement changes in Force Protection Conditions (FPCON) and establish FPCON Measures IAW DoDIO-2000.16V1_AFI 10-245-O Antiterrorism (AT) Program Implementation and as required at each operating location. All Contractor personnel shall complete AT Training defined in each individual Task Orders PWS.

2.11.6. Communications Security (COMSEC): The Contractor shall comply with DoD and each operating location’s COMSEC requirements.

2.11.7. Operations Security: The Contractor shall comply with AFI 10-701 Operations Security (OPSEC) Instructions and each operating location’s OPSEC requirements.

2.11.8. Safeguarding Classified Information and Equipment: The Contractor shall comply with DoD 5220.22-M requirements for safeguarding classified information and equipment.

2.11.9. The Contracting Officer (CO) may direct the Contractor to remove an employee(s) from an assignment under this contract for reasons of security or misconduct. Where the reasons for the removal request is due solely for security or misconduct by the employee(s), the replacement shall be at the Contractor’s expense and not chargeable to the Government.

2.11.10. Obtaining and Retrieving Identification Media: During performance of each individual Task Order, the Contractor shall obtain required identification for all personnel, and shall return all Government credentials and vehicle passes for any employee who no longer requires access to the work site. Contractors requesting a CAC IAW AFI 36-3026 Common Access Card (CAC) for personnel on each individual Task Order will submit on company letterhead the names and all other personnel information as prescribed by the CO to begin the identification processing effort. The Contractor shall protect personnel information IAW AFI 33-332, Privacy Act Program.

2.11.11. Security Education and Training: Contractor personnel shall participate in the Government's in-house and web-based security training program under the terms of each individual Task Order. Examples of required annual training include: Force Protection (FP), Information Protection (IP), Cybersecurity, OPSEC and the organizational Derivative Classification Training as a condition of access to government classified networks.

2.12. Transition In / Out Period: The Contractor shall perform Transition Phase In/Out as specified in each individual Task Order.

2.12.1. In the event the follow-on contract is awarded to a contractor that is not the incumbent, the incumbent contractor shall provide reasonable support to the Government and the successful offeror to ensure an orderly transition and minimize any impact on the entire operation. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

Section 3

BASE OPERATIONS SUPPORT

3. BASE OPERATIONS SUPPORT

3.1. Basic Services: The overall maintenance concept shall be implemented IAW all directive publications listed in Airfield Services, Base-Wide Support, Civil Engineering (CE), IT, and Logistics (LG) directive publications listed of each individual Task Order. Per each individual Task Order, the Contractor shall perform base operations support services that include:

3.1.1. Transient Maintenance activities that include, but are not limited to: Aircraft Ground Handling Services for transient aircraft and maintenance support for all assigned powered and non-powered aircraft ground support equipment.

3.1.2. Financial Management (FM) Services for BOS activities including NAF and Appropriated Funds (APF). NAFs support NAF Instrumentalities (NAFIs) including categories A, B, and C, with strict funding guidance imposed on each category.

3.1.3. Communications and Information Technology Support Activities that include, but are not limited to:

3.1.3.1. Establish and provide Base Telecommunications Systems services, Personal Wireless Communications Systems services, Asset Management services, Plans and Implementation services.

3.1.3.2. Establish and provide IT Network Enterprise Technology Management in the areas of Network Performance, Network Infrastructure, Network and Information Security, Network Server and Systems/Applications, and Organizational Unique Network Server/Services/Systems Support.

3.1.3.3. Establish and Provide a Public Address/Video Support/Giant Voice Work Center.

3.1.4. Visual Information Activities that include, but are not limited to: graphics, photography, and video imaging.

3.1.5. Publications Management Activities that include, but are not limited to:

administration of publications and forms management functions.

3.1.6. Installation management activities that include, but are not limited to:

3.1.6.1. Oversight and management of all Civil Engineering functions.

3.1.6.2. Civil Engineering Reimbursement support.

3.1.6.3. Real estate/real property management and accountability support.

3.1.6.4. Housing referral relocation and furnishing management.

3.1.6.5. Environmental management to ensure compliance, conservation, and pollution prevention programs are effectively executed.

3.1.7. Operations activities that include, but are not limited to:

3.1.7.1. Providing execution, management, and oversight of facility and infrastructure operations, maintenance and repair, material control, work planning, customer service, service contract management, and operations engineering capabilities.

3.1.7.2. Provide all management, labor, tools, vehicles, equipment, and training required to fulfill all life-cycle operations and maintenance of facilities, non-privatized infrastructure, Real Property, Real Property Installed Equipment.

3.1.7.3. Comply with all applicable and most current Occupational Safety & Health Administration (OSHA), Environmental Protection Agency (EPA), National Fire Protection Association (NFPA), National Electric Code (NEC), National Plumbing Code (NPC), International Building Code (IBC), Unified Facilities Criteria, (UFC), DoD, AF, federal, state, local codes and requirements, and environmental regulations as well as higher headquarters (HHQs) standards and instructions.

3.1.8. Installation Engineering activities that include, but are not limited to:

3.1.8.1. Provide Installation Engineering services IAW with all applicable Unified Facilities Criteria (UFC), DoD, AF, federal, state, and local codes & AFIs.

3.1.8.2. Manage Portfolio Optimization and Project Management functions.

3.1.8.3. Integrate various functional and Activity Management Plans to create a Comprehensive Asset Management Plan.

3.1.9. Grounds maintenance activities that include, but are not limited to: perform grounds maintenance in a manner that will promote the growth of healthy grass, trees, shrubs, and plants and present a clean, neat, and professional appearance.

3.1.10. Custodial activities that include, but are not limited to: perform custodial services in a manner that shall maintain a satisfactory facility condition and present a clean, neat and professional appearance.

3.1.11. Emergency management activities that include, but are not limited to:

manage and provide peacetime disaster response, and contingency operations for all hazard spectrums.

3.1.12. Vertical transportation equipment maintenance activities that include, but are not limited to: inspections, maintenance, repairs, replacements, and routine and emergency service calls necessary for real property vertical transportation equipment continuous and safe operations.

3.1.13. Fire and emergency activities that include, but are not limited to:

management, health & safety, fire prevention, training, emergency communications, and fire protection such as aircraft rescue & firefighting, structural & miscellaneous firefighting, wildland urban interface firefighting and limited wildland firefighting, technical rescue, hazardous materials response, and emergency medical response programs for the installation.

3.1.14. Airfield management activities that include, but are not limited to: ensuring a safe, efficient, and effective airfield environment for aircraft operations.

3.1.15. Supply and logistics material management activities that include, but are not limited to: perform asset management functions such as stocking, storing, issuing, managing, inventorying, inspecting, and accounting for DoD supplies and equipment.

3.1.16. Traffic management, ground transportation and vehicle maintenance activities that include, but are not limited to: vehicle operations and maintenance management and personnel and cargo transportation.

3.1.17. Purchasing management activities that include, but are not limited to:

purchasing subcontract management and construction subcontract management and construction contract administration support.

3.1.18. Community services activities that include, but are not limited to: providing recreational activities and facilities to support official and non-official functions, services training, fitness and sports services, funds management, library and informational services, mail services, and document security.

3.1.19. Human resources activities that include, but are not limited to: providing Military and DoD Civilian Awards and Decorations, military personnel system manager services, education and training, and a broad range of human resources support to active duty, guard, reserve, DoD civilian employees, Non-Appropriated Fund (NAF) Employees, contractors, retirees, and eligible family members.

3.1.20. Weather service activities that include, but are not limited to: providing air support weather operations, mission weather operations, and staff weather operations.

3.2. Maintenance Documentation: Contractor shall follow each individual Task Order’s specific Maintenance Documentation requirements. Perform accurate maintenance documentation to include data inputs into the approved Maintenance Information Systems (MIS). The Contractor shall obtain and maintain technical data, maintenance publications, and subscriptions for support of real property and related equipment.

3.3. Quality Management System (QMS): IAW each individual Task Order, the Contractor shall develop a Quality Control Plan (QCP) to establish procedures to maintain a formal “compliance-oriented” QMS in order to ensure the requirements of each individual Task Order are provided as specified, and ensure contractor compliance with base operations support and equipment technical data and applicable Air Force directives.

3.4. Logistics Management: IAW each individual Task Order requirement, the Contractor shall provide and manage an efficient and cost effective logistics system that includes all materiel management, property control, and vehicle and transportation functions necessary to support the operating locations.

3.5. Supply Support: As specified in each individual Task Order, the Contractor shall obtain, establish, manage, maintain, ship, receive, handle, and warehouse spare parts to maintain facilities, tools and support equipment at established levels.

3.6. Material, Equipment, and Facilities: Each individual Task Order will include material, equipment, tools, and facilities requirements and accountability, documentation, reporting, and tracking requirements. The Contractor will be required to comply with security and environmental requirements at the federal, state, and local levels, as well as other requirements listed in each individual Task Order.

3.6.1. Warranty: Items acquired under each individual Task Order may require warranty protection. When applicable, the Contractor shall maintain warrantied items per the accompanying warranty and guidance in each individual Task Order.

3.7. Deployment Liaison: The Contractor shall perform duties as the maintenance liaison for in-coming Temporary Duty (TDY) units as required per each individual Task Order PWS. The Deployment Liaison shall coordinate with all TDY units for all logistics resources and communications requirements. The Contractor shall also provide TDY units work space in government furnished facilities, operating work stations in the MOC, and base orientation as required IAW each individual Task Order PWS.

3.8. Ensure all base operation support activities and operations are conducted in compliance with government directives listed in each individual Task Order, i.e., DoD, Air Force, MAJCOM, and local policies.

Section 4

MISCELLANEOUS REQUIREMENTS

4. ADDITIONAL REQUIREMENTS.

4.1. Duty Hours, Operating Location, and Installation Closure.

4.1.1. Hours of Operation: The Contractor shall establish a work schedule based on the requirements listed in each individual Task Order. The Contractor may be required to perform services on shifts, weekends and/or holidays.

4.1.2. Primary Place of Performance: The work to be performed under this contract will occur primarily at government facilities according to each individual Task Order.

4.1.3. Each individual Task Order may address the following: Procedures to follow during installation closure; rescheduling of tasks due to lost hours; work requirements related to weekends, holidays, and night operations; as well as overtime, surge, and over and above work.

4.2. Technical Guidance: Applicable government directives, instructions, publications, and accepted contractor directives and/or instructions will be the basis for inspection and surveillance of all areas identified in the Quality Assurance Surveillance Plan (QASP).

4.3. Environmental Management: IAW each individual Task Order, the Contractor shall meet environmental management requirements, to include establishing and maintaining a Hazardous Waste Management Program that ensures compliance with all applicable federal, state, and local laws and regulations; Executive Orders; DoD and Air Force policies and is documented in a Hazardous Waste Management Plan.

4.4. Occupational Safety and Health Agency (OSHA): The Contractor shall comply with the OSHA Public Law 91-596 Occupational Safety and Health Act of 1970, and the resulting standards, OSHA Standard 29 CFR 1910 Occupational Safety and Health Standards, National Electrical Code, National Fire Codes, DoDD 4715.1E Environment, Safety, and Occupational Health (ESOH), AFPD 90-8 Environment, Safety, and Occupational Health Management and Risk Management, and AFMAN 91- 203 Air Force Occupational Safety, Fire and Health Standards.

4.4.1. Safety: The Contractor shall be responsible for the safety and accountability of all its employees, and shall ensure all safety requirements, equipment, and training are met and provided to their employees. The Contractor shall comply with the safety program, host base safety requirements, Environmental Protection Agency (EPA) instructions and Public Law 91-596, as well as safety provisions listed in each individual Task Order.

4.4.2. Personal Protective Equipment (PPE): The Contractor shall ensure employees are issued PPE required for the work they are expected to perform IAW AFMAN 91-203, as specified in each individual Task Order.

4.5. Mishap Investigation: The Contractor shall assist the applicable unit/installation Safety Office in the investigation and reporting of mishaps IAW AFI 91-202 The US Air Force Mishap Prevention Program. Mishap investigation and reporting of accidents involving only contractor personnel shall be the responsibility of the Contractor. Per each individual Task Order, the Contractor shall immediately notify the Contracting Officer Representative (COR), the appropriate Wing/installation Safety Office, Wing/Unit Command Post, and CO of any serious injury or an on-the-job death of contractor personnel.

4.5.1. Protection of Safety Information Resulting from Investigations of Air Force Mishaps: The Government may provide to the Contractor sanitized safety information from previous mishaps as reference material. The Contractor shall ensure personnel receiving and/or utilizing this information comply with restrictions on handling and releasing information in the safety investigation reports IAW AFI 91-204 Safety Investigation and Hazard Reporting.

4.6. Government Owned Contractor Operated (GOCO) facilities and equipment: The Contractor shall maintain and operate GOCO facilities IAW OSHA, DoD, and Air Force health and safety standards. Additional requirements may be listed in each individual Task Order (e.g., Sun Shade/shelter maintenance).

4.6.1. Facility Standards. The Contractor shall keep GOCO facilities and areas clean, orderly, and in sanitary condition IAW 29 CFR 1910.22, Occupational Safety and Health Standards, Walking-Working Surfaces, and AFMAN 91- 203, Air Force Occupational Safety, Fire and Health Standards. Additional requirements may be listed in the each individual Task Order.

4.7. Records Management: The Contractor shall ensure all official government-owned records received and created for the Government are maintained IAW established Federal Records Act, Public Law 81-754, AFI 33-322 Records Management, and AFI 33-364, Records Disposition—Procedures and Responsibilities. Air Force directives listed in each individual Task Order.

4.7.1. For Official Use Only (FOUO). The Contractor shall mark, maintain and protect FOUO material IAW DoDM 5400.7_AFMAN 33-302 DoD Freedom of Information Act Program.

4.7.2. The Contractor shall mark documents meeting the requirements identified in DoDM 5400.07 and DoDM 5200.01-Volume 4, Enclosure 3, as “For Official Use Only”.

4.7.3. The Contractor shall provide capability to retrieve, send, and account for mail from the Official Mail Center.

4.7.4. Contractor directives/instructions/regulations. The Contractor shall ensure base operations support services are accomplished IAW the instructions, standards and procedures contained in applicable TOs. In the absence of published guidance, the Contractor shall follow internal written procedures, directives, instructions to include maintenance, supply, operations, and ground operations instructions. All contractor directives/ instructions/regulations shall be submitted to the Government for acceptance and shall be reviewed and/or updated annually or within 30 calendar days of an identified deficiency. For surveillance purposes, the Government will have full access to the Contractor directives/instructions/regulations.

4.7.5. Correspondence. Proprietary markings shall be limited to that produced at private expense and shall be justified.

4.8. Mission Essential Contractor Service Plan: The Contractor shall provide and maintain, IAW each individual Task Order PWS, a written plan describing how it will continue to perform the essential contractor services and to address continuation of services in the event of a crisis.

4.9. Management Plan (Strike Plan and Labor Dispute): The Contractor shall develop and maintain a contingency strike or labor dispute plan at the Task Order level that establishes procedures and specific guidance to ensure uninterrupted operations of contracted services, in the event of a breakdown in labor relations leading to work slow-down and/or work stoppage. The plan(s) shall also address any other criteria the Contractor believes to be critical to continuance of the contracted services, and address measures necessary to ensure the security of government property.

4.9.1. If contractor employees performing on an individual Task Order are covered under a collective bargaining agreement (CBA), the Contractor shall provide a Strike Plan.

4.9.2. If contractor employees performing on an individual Task Order are not represented by a union and not covered under a CBA, the Contractor shall provide a Contractor Labor Dispute Plan.

4.10. Vehicles: The Contractor shall provide and maintain all general-purpose vehicles required to perform services IAW each individual Task Order PWS.

4.11. Vehicle and Equipment Operation: Contractors shall comply with vehicle and equipment operation requirements listed in DoDM 4500.36, Acquisition, Management, And Use Of DoD Non-Tactical Vehicles.

4.11.1. Requirements relative to what equipment requires certification to operate will be specified in each individual Task Order. When equipment requires certification to operate, the Contractor shall provide a listing of all contractor personnel, along with certifications, who are approved to operate government owned or leased equipment as specified in each individual Task Order.

4.12. Emergency Procedures: For work being performed at government facilities, the Contractor shall follow Government emergency response procedures (i.e., fire, tornado, active shooter, and bomb threats). The Contractor shall account for their employees following an emergency situation. Contractor employees shall participate with government personnel in all emergency response procedures or drills IAW each individual Task Order.

4.13. Common Access Card (CAC) Requirements: CAC’s are issued IAW AFI 36-3026 and AFMAN 16-1405. In order to obtain a CAC, a previous valid clearance or fingerprints must be verified with favorable results.

4.13.1. Automated Information Systems (AIS): Access will be prohibited until either a valid clearance or temporary waiver is issued by the Trusted Agent. An access request will be initiated after an investigation has been verified or a new investigation has been initiated by OPM. Each individual Task Order will identify additional clearance levels and specific training requirements.

Note: government AIS require a CAC.

4.13.2. Contractors Not Requiring a CAC but Requiring Access to a DoD Facility or Installation: The Contractor and all associated subcontractor employees shall comply with applicable installation or facility access policies and procedures provided by the Government as specified in each individual Task Order.

4.14. Associate Contractor Agreements (ACA): The Contractor shall establish ACAs, IAW each individual Task Order, as required to fulfill the terms of the proposed subcontracting plan.

4.15. Award Conference/Periodic Progress Meetings: The Contractor shall attend a Post Award Conference convened by the contracting activity; each individual Task Order may also require the Contractor to attend a post-award conference convened by the contracting activity or contract administration office. In addition, the CO, COR, and other government personnel, as appropriate, will meet periodically, as defined in the Task Order, with the Contractor to conduct Program Management Reviews (PMR), review the Contractor’s performance and discuss any issues that are hindering contractor performance. The Contractor shall participate in these meetings, provide feedback, and work with government representatives to resolve outstanding issues.

4.16. Contractor Travel: The Contractor may be required to travel off-site in support of each individual Task Order requirements.

4.16.1. Contract personnel may be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All reimbursable travel requires government approval/authorization prior to starting the travel except as identified in each individual Task Order.

4.16.2. When contract employees are on TDY status, each individual Task Order may authorize government provided transportation within the limits specified in the JTR. Use of government transportation by contractor personnel will be restricted to the conduct of official business and transportation of team personnel to/from worksite and lodging. Costs for transportation may be based on mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge.

4.17. Data Rights: IAW each individual Task Order, the Contractor will be provided access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. During any Task Order PoP, all data pertaining to each individual Task Order shall be returned to the Government or destroyed upon Task Order expiration. The Contractor shall not retain classified or unclassified material generated or received under this contract and any resultant contract action after each individual Task Order ends without approval of the appropriate office of primary responsibility.

4.17.1. The Government has purpose rights to all technical data related to the maintenance of base operations (e.g. supply time for replacement parts, monthly maintenance plans, and maintenance material data). For all other data, the software and data rights clauses included in the contract and Task Order apply. The Government will retain custody and exclusive control of all records associated with contractor deliverables and their distribution.

4.18. Delayed Reporting Requirements: The Contractor shall ensure employees comply with base closure or delayed reporting procedures, IAW each individual Task Order.

4.19. Service Delays: The Contractor shall notify the assigned government representative of any condition that may delay a contractor's performance. Each individual Task Order will include the method of reporting, to include how quickly and whether the notification should be written or verbal.

4.20. Export Control: The Contractor shall comply with all laws and regulations regarding export-controlled information and technology and shall not use, distribute, transfer, or transmit technology (even if incorporated in products, software, or other information) except in compliance with such laws and regulations. The Contractor shall plan for, obtain, maintain, and make available to the Government any export licensing as required to perform requirements of each individual Task Order.

4.21. Contractor Data Requirements Lists (CDRLs): Additional CDRLs will be specified in each individual Task Order.

4.22. The Contractor shall support non-recurring events that involve base operations support; for example, off-station static display flights, air shows, flyover and incentive flights IAW each individual Task Order.

Section 5

GOVERNMENT FURNISHED ITEMS AND SERVICES

5. GOVERNMENT FURNISHED ITEMS AND SERVICES: For every location identified in each individual Task Orders, the Government may provide necessary facilities, common tools, specialized tools, support equipment, office space, required office equipment and supplies, and access to telephones and FAX machines for official business in addition to logistics support.

5.1. Government Furnished Property (GFP) and Government Furnished Information (GFI):

5.1.1. The Contractor, in conjunction with the Government Property Administrator and incumbent Contractor, upon issuance of each individual Task Order award, shall conduct an initial inventory of all GFP. In addition, the Contractor shall conduct a yearly inventory of all GFP or shall conduct an inventory of all GFP at the completion of each individual Task Order, whichever comes first. Results of the GFP inventory shall be uploaded IAW FAR 52.245.1 Government Property and Defense Pricing and Contracting (DPC) website located at https://www.acq.osd.mil/dpap.

5.1.2. GFI includes technical data or computer software provided to the Contractor as specified in each individual Task Orders. The Government may subject GFI to restrictions on use, modification, reproduction, release, performance, display, or further disclosure as specified in each individual Task Orders.

5.1.3. The Contractor, in conjunction with the Government Property Administrator and incumbent Contractor, upon issuance of each individual Task Order award hereunder, shall conduct an initial inventory of all GFI. In addition, the Contractor either shall conduct a yearly inventory of all GFI or shall conduct an inventory of all GFI at the completion of each individual Task Order, whichever comes first. Data shall be submitted IAW GFI reporting, as specified in each individual Task Order. The Contractor may be required to dispose of GFP IAW DoD 4160.21-M Defense Materiel Disposition: Disposal Guidance and Procedures and as specified in each individual Task Order.

5.2. Logistics Support: Contractor personnel will not be furnished government quarters, messing, or other forms of logistics support except for emergency medical care (resuscitative and stabilization care only), unless specifically authorized in each individual Task Orders.

Section 6

CONTRACTOR FURNISHED ITEMS AND SERVICES

6. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

6.1. General: The Contractor shall acquire materials per the instructions listed in each individual Task Orders.

6.1.1. Each individual Task Order will define contractor obtained or provided material, equipment, hardware, software, and facilities. Only material, property, equipment, or facilities necessary to perform services required in the individual Task Orders shall be obtained or leased. The Contractor shall ensure applicable purchasing requirements follow DoD and local policy. The Contractor shall maintain software per the licensing agreement or until delivery to the Government occurs or until the Government directed disposal concludes. Unless directed otherwise, any purchased material shall become the property of the Government upon completion of the individual Task Order.

6.1.2. Each individual Task Order will specify all leased equipment, property, or other material that is obtained by the Contractor to support a contract Task Order.

6.2. Contractor Acquired Property (CAP) and Services: The Contractor shall obtain Government approval for any CAP and Services not specified in the Task Order.

Section 7

GOVERNMENT OBSERVATION

7. GOVERNMENT OBSERVATION: The Government will evaluate the Contractor’s performance and compliance, IAW each individual Task Order, using:

7.1. BOSS MAC contract and attached clauses.

7.2. Government surveillance techniques.

7.3. Each individual Task Order PWS, primarily QASP and Performance Standards.

7.4. Government publications (or portions thereof) listed in each individual Task Order PWS.

7.5. Contractor approved and implemented Regulations and Operating Instructions (OI).

7.6. Contractor QMS Plan used to integrate the two key quality functions* of Quality Control (*Inspections and Follow-Up), and the two key quality functions* of Quality Assurance (*Analysis and Corrective Actions).

ATTACHMENT A

APPLICABLE PUBLICATIONS

ATTACHMENT A: APPLICABLE PUBLICATIONS

A.1. IAW each individual Task Order, the Contractor shall abide by all applicable regulations, publications, manuals, local policies and procedures. The Contractor may be required to use one or a combination of industry standards or maintenance programs listed in the performance of each individual Task Order.

A.2. Access Air Force publications through approved military web site (www.e-publishing.af.mil). Any reference to a publication is meant to include both the basic, supplements or amendments.

A.3. Publications: Applicable publications are listed in Task Order attachments. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract and must be followed if the publication is listed as mandatory. Upon receipt of Supplements or amendments, the Contractor shall notify the CO in writing prior to implementing those changes. Additional requirements are listed in each individual Task Order.

AFMAN 16-1405, Personnel Security Program Management 29 CFR 1910.22 Occupational Safety and Health Standards, Walking-Working Surfaces AFI 10-220 Contractor’s Ground and Flight Operations AFI 10-701 Operations Security (OPSEC) Instructions AFI 16-1404 Air Force Information Security Program AFI 16-1406 Air Force Industrial Security Program AFI 33-322 Records Management AFI 33-332, Air Force Privacy and Civil Liberties Program AFI 33-364, Records Disposition—Procedures and Responsibilities AFI 36-3026 Common Access Card (CAC).

AFI 90-201 The Air Force Inspection System AFI 91-202 The US Air Force Mishap Prevention Program AFI 91-204 Safety Investigation and Hazard Reporting AFMAN 17-1302-O Communications Security (COMSEC) Operations AFMAN 91-203 Air Force Occupational Safety, Fire and Health Standards AFPD 16-14, Security Enterprise Governance AFPD 90-8 Environment, Safety, and Occupational Health Management and Risk Management

DoD 4160.21-M Defense Materiel Disposition: Disposal Guidance and Procedures DoD 5220.22-M National Industrial Security Program Operating Manual DoDM 5220.22, Volume 2 National Industrial Security Program: Industrial Security Procedures for Government Activities

DoDIO-2000.16V1_AFI 10-245-O Antiterrorism (AT) Program Implementation DoDD 4715.1E Environment, Safety, and Occupational Health (ESOH) DoDM 4500.36, Acquisition, Management, And Use Of DoD Non-Tactical Vehicles DoDM 5200.01 Volumes 1, 2, 3 and 4 DoD Information Security Program DoDM 5200.02 Procedures For The DoD Personnel Security Program (PSP) DoDM 5400.7_AFMAN 33-302 DoD Freedom of Information Act Program DoDMAN5200.02_AFMAN16-1405 Air Force Personnel Security Program Management FAR 42.5 Post Award Orientation FAR 52.204-9 Personal Identity Verification of Contractor Personnel FAR 52.245.1 Government Property Joint Travel Regulation (JTR) OSHA Public Law 91-596, Occupational Safety and Health Act of 1970 OSHA Standard 29 CFR 1910 Occupational Safety and Health Standards, National Electrical Code, National Fire Codes

ATTACHMENT B

DEFINITIONS

ATTACHMENT B: DEFINITIONS:

ASSOCIATE CONTRACTOR AGREEMENT (ACA). An agreement between contractors working on government contract projects that specify requirements for them to share information, data, technical knowledge, expertise, or resources.

CONTRACTOR ACQUIRED PROPERTY (CAP). Property acquired by a contractor on behalf of the Government for use in the performance of a contract, and to which the Government has title. CAP that is subsequently delivered and accepted by the Government for use on the same or another contract is considered GFP.

CONTRACTING OFFICER REPRESENTATIVE (COR). An individual who is designated and authorized in writing by the CO to perform specific technical or administrative functions on contracts or orders. COR encompasses any individual (military or civilian) that performs technical or administrative functions on contracts regardless of the term used to describe their position, specialty or assignment (e.g., alternate CORs, assistant CORs, Task Orders monitors or managers, performance assessment monitors, etc.). A COR is not authorized to direct contractor performance, obligate the Government, or further delegate any responsibility.

CONTRACTED MAINTENANCE. Maintenance performed by a contractor that includes Organizational (O) and Intermediate (I) level maintenance as well as maintenance support activities per DoD, Air Force, MAJCOM or FAA directives within the CONUS, Alaska, and Hawaii.

METRICS. Critical tools to be used by maintenance managers to gauge an organization’s effectiveness and efficiency. Metrics are formulas that an organization uses during the execution of a service contract to identify positive or negative contractor performance, schedule, and…