RFP_Atch_3_QASP_RSAF_UGT_30_Sep_14.docx

Solicitation – FA3002-16-R-0007 RFP Atch 3 - QASP

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

ROYAL SAUDI AIR FORCE F-15 S/SA UPGRADE TRAINING (UGT)

1. GENERAL:

1.1. This QASP meets the requirements of AFI 63-138 Chapter 6 and FAR 37.6 “Performance-Based Acquisition”. It is the result of collaboration among the Multi-Functional Team (MFT) responsible for AFSAT contract oversight, assigned 338 SCONS/PKB Contracting Officer (CO) and AFSAT Contracting Officer’s Representative (COR) specific to this contracting effort. Its purpose is to identify the methods and procedures the US Government (USG) will use to ensure delivery of the services identified in the performance work statement (PWS). This QASP relies on the Contractor’s Quality Control Program to the maximum extent practicable. The Contractor’s quality auditor will perform surveillance of all performance requirements in accordance with the Contractor’s Quality Control Plan (QCP), which will encompass all performance requirements of the contract. The government will perform surveillance to the level necessary to insure the Contractor’s QCP and methods of surveillance are sufficient to prevent tendering of non-conforming services. Minimum surveillance will consist of review of all student critiques and COR validation using the Quality Assurance Surveillance Plan Checklist, Attachment 1; however, in accordance with FAR Part 52.246-4, Inspection of Services – Fixed Priced Contracts, “The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract that will not unduly delay the work.” To this end, the USG reserves the right to use the appropriate method(s) outlined in the Quality Assurance Methods, Attachment 2. Reviews disclosing actual or potential discrepancies may be followed by a review of Contractor’s metrics of inspection and /or further government surveillance as deemed appropriate by the Functional Commander/Functional Director (FC/FD), CO, and/or COR.

1.2. The MFT is a customer-focused team instituted under the authority of senior leadership. The purpose of the MFT is to create an environment that shapes and executes an acquisition. The emphasis is on teamwork, trust, common sense, and agility. The goal is to obtain efficiencies, improved performance, and cost savings throughout the acquisition life cycle.

2. SERVICE SUMMARY:

2.1. The Service Summary (SS) identifies the major service requirements the USG is acquiring and provides a basis for measurement between actual Contractor performance and specific contract requirements. The COR, will verify adequacy of performance for the critical or major requirements using any of the quality assurance methods delineated in Attachment 2. The Government has the right to inspect all tasks, not just Performance Objective (PO) items.

THRESHOLD

METHOD OF SURVIELLANCE

SS-PO-8 Contractor shall provide Production Superintendent Training for RSAF identified senior maintenance supervisors/technicians IAW AFI 21-101.

3.8.3.

As Required

2.2. Non-Service Summary Items. The Government has the right to inspect all tasks within the PWS, not just the POs listed in the Service Summary (table above). All other tasks required under the PWS may be inspected on a random or periodic basis at a frequency determined by the FC/FD, CO, and/or COR as stated in paragraph 1.1. of this document.

3. RESPONSIBILITIES:

3.1. The MFT is composed of stakeholders in the acquisition. These stakeholders are responsible for this acquisition throughout the life of the requirement. For a list of the stakeholders for this acquisition, see the attached signature page. See MFT Member Appointment letter in contract file for MFT duties and responsibilities, which is IAW AFI 63-138 Chapter 6 and Interim DoDI 5000.02, dated 25 Nov 2013 or latest.

3.2. The CO has overall responsibility for all aspects of the contract administration function and is the primary focal point for formal government/Contractor interface. The CO delegates specific surveillance responsibilities and authorities, by formal letter, to the COR. Additionally; the CO ensures the QASP is coordinated through Air Education and Training Command (AETC) QAPC. The CO is the only government representative authorized to direct the Contractor.

3.3. The COR is the USG's surveillance program focal point and assesses the Contractor’s surveillance efforts. The COR will review the Contractor’s QCP, advise the CO of QCP adequacy, and may revise the government surveillance plan accordingly. The COR is also the focal point for changes to the PWS. All proposed changes are processed through the COR for technical evaluation of the mission impact prior to going to the CO, who is the only person authorized to issue a change to the PWS or approve the QCP.

3.3.1. The CO will generate a letter of corrective action (commonly known as Corrective Action Requests (CARs)) or other appropriate documentation. The CO, along with the COR, will review the Contractor’s action to correct the discrepancy and prevent its recurrence.

3.3.2. The COR will maintain the CO letters of appointment, QASP (with attachments), current contract and PWS, contract modifications, training documentation, and documentation of surveillance activity. Copies of surveillance documentation will be forwarded to the CO which will become a permanent part of the official contract file.

3.3.3. The COR will evaluate adequacy of all elements of the Contractor's QCP.

3.3.4. The COR will monitor and evaluate Contractor tasks and system compliance with PWS.

3.3.5. The COR will initiate request for and evaluate adequacy of Contractor corrective actions.

3.3.6. The COR will notify the CO of any significant performance deficiencies.

3.3.7. The COR will recommend improvements to the QASP and PWS throughout the life of the contract.

3.3.8. The COR shall evaluate and document Contractor’s performances in accordance with the procedures outlined in this QASP and maintain surveillance documentation. The results of surveillances shall be maintained as Past Performance information and utilized to prepare and support annual Contractor Performance Assessment Report System (CPARS) reporting, if required. Information will also be used to complete reporting requirements in accordance with Management Oversight of Services (MOS). All COR documentation maintained over the life of the contract will be turned over to the CO at the end of the performance to be made a part of the official contract file.

3.4. DoD has a zero tolerance policy for human trafficking. CORs are the first line of defense in the battle against human trafficking and must complete Combating Trafficking in Persons training annually. As the COR monitors the contractor and its employees, Combating Trafficking in Persons should rank among the COR’s chief priorities. CORs must be diligent in ensuring that contractors and contractor personnel are not trafficking in persons. During surveillance, the COR will monitor the contractor’s performance regarding trafficking in persons for compliance with all that is required IAW FAR clause 52.222-50, Combating Trafficking in Persons. The COR must inform the Contracting Officer if the contractor, contractor personnel, subcontractor, or subcontractor personnel have failed to comply with the requirements of the clause at FAR 52.222-50. After receiving this information, the Contracting Officer shall provide information for any investigation and enforcement to:

Program Manager DoD CTIP Law Enforcement and Support

OUSD (P&R) DHRA

4800 Mark Center Dr Suite 06J25-01 Alexandria, VA 22350-4000

Reports may also be made:

On-line at http://ctip.defense.gov/ ;

On-line via the National CTIP Hotline website at http://www.polarisproject.org/;

By e-mail to CTIPReports@OSD.Pentagon.mil; or By phone to the National CTIP Hotline at 1-888-373-7888.

Note: The COR must report any suspected violations or activities to the Contracting Officer (See FAR Subpart 22.17 and DFARS Subpart 222.17).

Note: CORs should not personally investigate suspected incidents of Trafficking in Persons but should forward all reported or suspected violations to the Contracting Officer immediately.

Note: The Contractor must take appropriate action should a violation occur. For corrective procedures and remedies for non-compliance, see FAR 52.222-50.

4. REQUIREMENTS:

4.1. Contractor’s Quality Program. The Contractor’s quality program requirements are defined in PWS, paragraph 3.2.15.

4.2. Government Surveillance. The COR will assess, document, and report Contractor’s compliance in the technical areas. The COR may request Contractor’s surveillance reports, evaluate the effectiveness of the corrective actions taken, and recommend to the CO re-performance or equitable adjustment for acceptance of non-conforming services. Should a discrepancy of performance be determined, the CO will generate a CAR (or other appropriate documentation) to include the contract number, the PWS reference, a description of the discrepancy and an appropriate time frame for the Contractor to respond. The CO, along with the COR, will assure the Contractor’s response includes documentation of how the discrepancy was corrected and what steps are taken to prevent the reoccurrence of the discrepancy. As appropriate, the CO, along with the COR, will support the Contractor to reconcile the processes used to deliver contractually accurate performance.

4.2.1. The intent of including the QASP in the RFP is to gain confidence in the Contractor’s business practices and performance. The government retains the right to modify the QASP and the oversight level to a point that maintains that confidence. Whenever a change or modification to the contract is issued which impacts the plan, the QASP must be updated to reflect the change.

4.2.2. Special Quality Audits. At any time the government feels a performance objective has not been met and the technical expertise of a special auditor may be required, the COR may request CO consideration of a special quality audit.

4.2.3. Certification of Services. At the end of each contract payment period as defined in the resulting award of this acquisition, the COR shall certify the services were received in accordance with contract payment terms and conditions.

4.2.4. MFT Meetings. The MFT will continue to meet after award as necessary to ensure high levels of contractor performance, foster a synergistic partnership, and support mission requirements.

4.3. Initial Performance Review (IPR). The initial evaluation of contractor performance shall take place within 30 days after the Contractor assumes full performance responsibilities (i.e. after completion of transition/mobilization) to ensure the Contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract.

4.3.1. Initial Performance Review Criteria. See attached Initial Performance Review sheet (Attachment 3).

Attachments:

1. Quality Assurance Surveillance Plan Checklist

2. Quality Assurance Methods

3. Initial Performance Review

ATTACHMENT 1

QUALITY ASSURANCE SURVEILLANCE PLAN CHECKLIST

Evaluation Items:

1. Did the Contractor provide students on-the-job training to achieve 5/7 upgrade, Position Qualification Training, Cross-Flow and Officer training IAW SS PO-1?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

2. Did the Contractor provide UGT to complete 5/7 upgrade, Position Qualification Training , Cross-Flow and Officer upgrade within specified time of start training /upgrade date IAW SS PO-2?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks)

Remarks:

3. Did the Contractor provide supplemental academic training lectures/discussion sessions/ hands-on training IAW SS PO-3?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

4. Did the Contractor provide a Train-the-Trainer/Instructor Course IAW SS PO-4?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

5. Did the Contractor provide instructors meeting specified qualifications IAW SS PO-5?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit Remarks:

6. Did the Contractor provide student administration and documentation IAW SS PO-6?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

7. Did the Contractor provide Work Center Training IAW SS PO-7?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks)

Remarks:

8. Did the Contractor provide Production Superintendent Training IAW SS PO-8?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

9. Did the Contractor provide Flightline/Weapons Expeditor Training IAW SS PO-9?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

10. Did the Contractor provide Certifier Training IAW SS PO-10?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

11. Did the Contractor provide Quality Assurance Training IAW SS PO-11?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

12. Did the Contractor provide refresher Advanced Material Management Training IAW SS PO-12?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

13. Did the Contractor provide remedial language training IAW SS PO-13?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

14. Did the Contractor ensure coverage of instructors IAW SS PO-14?

Compliance: (yes ) (no ) Method of Determination: Review of Documentation ( ) Site Visit ( ) Other ( ) (specify in remarks) Remarks:

15. Is the Contractor complying with all that is required IAW Combating Trafficking in Person (FAR 52.222-50)?

Compliance: (yes ) (no ) Method of Determination: Site Visit ( ) Other ( ) (specify in remarks) Remarks:

Notes:

If item is non-applicable, indicate N/A in Remarks.

If an on-site surveillance was performed, attach AETC Form 123.

If a Subject Matter Expert (SME) was consulted to assure technical adequacy of training material or conduct, attach findings to this QASP.

ATTACHMENT 2

QUALITY ASSURANCE METHODS

OPERATIONAL ASSESSMENT: Risk-based assessment of major tests, critical operations, etc., and assessment of Contractor work processes/procedure compliance normally driven by developing trends.

MANAGEMENT SYSTEMS ASSESSMENTS: System audits performed by a team of qualified Quality Assurance (QA) auditors to ensure existence of a documented quality assurance management system capable of delivering acceptable goods and services, and mitigating risks to customers.

PROCESS EVALUATIONS: Assigned Contracting Officer’s Representative (COR), working with Contractor personnel, determines if processes meet specifications and promote continuous improvement. Contractor metrics are validated.

PAST PERFORMANCE HISTORY: Objective, historical documentation of Contractor performance to assist in the analysis of their past and present performance.

CUSTOMER COMPLAINT RESOLUTION: Actions taken in support of a specific Contractor or government concern or problem that impacts operations. Usually results in Government-to- Contractor or Contractor -to- Contractor process deficiency resolution (feedback). NOTE: Customer complaints, once validated, are a means of surveillance and are alternative to formal surveillance methods.

CUSTOMER FEEDBACK (Student Critiques): Student evaluations of training assist in the analysis of Contractor’s performance under contract. If critiques are unfavorable, the areas in question may require further evaluation using any of the QA methods herein.

COR VALIDATION: Reviews, or other actions taken by the COR to insure receipt and compliance.

METHOD OF SURVEILLANCE FOR 100% AND PERIODIC INSPECTION:

100% INSPECTION: The COR will inspect and evaluate the contractor’s performance each and every instance they are performed. The COR will determine acceptability and compliance with the performance threshold by monitoring and tracking each deliverable service/document. Technical documents and other deliverable documents will be reviewed for technical accuracy and compliance with technical directives. The results of this inspection may be used as the basis for actions toward the Contractor.

PERIODIC INSPECTION: These services are inspected using periodic or recurring basis. Periodic surveillance may be daily, weekly, monthly, quarterly, etc. The results of this inspection may be used as the basis for actions toward the Contractor. In such cases, the Inspection of Services clause becomes the basis for the Contracting Officer’s actions.

ATTACHMENT 3

INITIAL PERFORMANCE REVIEW

Contractor: ________________________________________________________

Contract Number: ___________________________________________________

Description of Services: _______________________________________________

The Multi-Functional Team (MFT) will accomplish initial performance review within 30 calendar days after the contractor has assumed full performance responsibilities (i.e. after completion of transition/mobilization) to ensure the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract using the assessment values below.

Assessment values:

Green--No issues.

Yellow--Issue(s) but contractor has an adequate mitigation or corrective action plan in place.

Red--Issue(s) with inadequate or no contractor‘s mitigation or corrective action plan. Any red assessment shall include the government proposed actions with respect to the failing contractor.

1. Technical. Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, safety, or health standards).

Assessment values and comments:

1. Schedule. Assess the timeliness of the contractor against contract requirements, task orders, milestones, delivery schedule, and administrative requirements (e.g., efforts that contribute to or effect the schedule variance).

Assessment values and comments:

1. Cost. Assess the contractor’s ability to remain within cost. (I.e. cost performance will be reported only if other than Firm Fixed Price). The assessment will include a discussion of the contractor’s effectiveness in forecasting, managing, and controlling contract cost, as applicable.

Assessment values and comments:

1. Management/Performance. Assess the integration and coordination of all activity needed to execute the contract, specifically the completeness and quality of problem identification, corrective action plans, the contractor’s history of reasonable and cooperative behavior, customer satisfaction and management of subcontracts including progress on small business subcontracting goals.

Assessment values and comments:

1. Staffing. Assess the contractor’s performance in selecting, retaining, supporting and replacing when necessary, personnel.

Assessment values and comments:

1. Special Interest Items (if applicable). Assess any significant modification to the contract made since contract award.

Comments:

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

ROYAL SAUDI AIR FORCE F-15 S/SA UPGRADE TRAINING

_______________________________________________Date___________________________

RONALD J. HARRIS

Contracting Officer Representative

AETC AFSAT/DO2/DOC

JOSEPH S. SITTERLY

Contracting Officer

338 SCONS/PKB

LOUIS J. MUNOZ

Quality Assurance Program Coordinator (QAPC)

338 SCONS/PKA