Vance_AFB_Custodial_PWS_admendment_0004.pdf

As of 19 Dec 2014 Vance AFB Custodial Services PWS Amendment 0004

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES

VANCE AFB, OK

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Summary 12

3.0 Government Furnished Facilities, Property and Services 13

4.0 General Information 14

5.0 Appendices 18

Appendix A, Higher Headquarters Custodial Standards 26

Appendix B, Estimated Square Footages and Cleaning Level 29

Appendix C, Floor Plans and Maps 34

Appendix D, Required Reports/Forms 35

Appendix E, List of Definitions and Abbreviations 38

Custodial Services Contract Bid Schedule 40

PERFORMANCE WORK STATEMENT (PWS) FOR CUSTODIAL SERVICES

1.0. DESCRIPTION OF SERVICES. The Service Provider (SP) shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Vance AFB and Kegelman Auxiliary Field (AAF), in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The Service Provider shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Higher Head Quarters Custodial Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the Service Provider shall be performed IAW all applicable laws, regulations, Higher Headquarters standards, instructions, and commercial practices.

1.1. Facility Cleaning Services: The Service Provider (SP) Shall:

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...).

Maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Accomplish cleaning by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean and machine scrub, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, ensure floor surfaces to include grout has a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Clean baseboards, corners, and wall/floor edges. Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items, and return them to their original and proper position after cleaning. Floor types are subject to change without notice; render services regardless of floor type. Notify the Contracting Officer’s Representative (COR) when floor type does not match building data information.

1.1.2. Carpeted Floors. Maintain carpets free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Utilize efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal.

Remove any spots and/or spills by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Notify the Facility Manager or the COR of all tears, burns, and raveling. Clean all area and throw rugs. Clean baseboards, corners, and wall/floor edges. Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items, and return them to their original and proper position after cleaning.

1.1.3. Stairways/Elevators/Handicap Lifts. Clean all floor surfaces IAW paragraph 1.1.1 or 1.1.2, as appropriate. Maintain stair guards, handrails, wall caps and baseboards free of grease and grime. Remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to maintain a clean, uniform appearance.

1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats.

Maintain mats free of all visible lint, litter, debris, soil and other foreign matter. Remove soil and moisture from underneath mats, and return them to their proper position.

1.1.5. Trash Collection/Removal: The SP Shall:

1.1.5.1. Trash Collection/Removal (Centralized Locations). RESERVED

1.1.5.2. Trash Collection/Removal (Non-Centralized Locations). Empty all waste baskets and other trash containers within the area and return to their initial location. Provide and replace soiled, worn or torn plastic trash can liners. Pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. Deposit trash in outside trash collection points.

1.2. Restrooms/Locker Rooms Cleaning Services: The SP Shall:

1.2.1. Clean and Disinfect. Clean and disinfect all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces utilizing a germicidal detergent. Ensure restrooms are free of odor, or have a clean scent. Ensure showers, toilets, and urinals are free of spots, water spots, scale buildup, soap scum, mold/mildew, odors, and any other deposits. Ensure mirrors are free of streaks or other removable matter. Ensure partitions are free of smudges and stains. Clean vents that are within 72 inches of the floor. Ensure restroom sinks, countertops, and fixtures are free of water and scale deposits, soil, streaks, and other removable matter. Ensure walls and grout is free of all film spots, and detergent buildup. Occupied restrooms shall not be cause for no service. Post appropriate signage alerting occupants that the restroom is “closed for cleaning.” Do not close all facility restrooms simultaneously unless the facility contains only one restroom.

1.2.2. Restroom Floor Care. Maintain all floor surfaces in accordance with (IAW) paragraph

1.1.1 by effective routine cleaning. Move or tilt all moveable items to sweep and damp mop underneath. Maintain grout on the wall and floor tiles free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. Ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Store supplies in designated areas. If supplies run out prior to the next service date, refill within two hours of notification.

1.2.4. Drinking Fountains. Clean all facility drinking fountains, typically located near or in the vicinity of restrooms. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains. Maintain drinking fountains free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. Empty all trash containers in restrooms and locker rooms, dispose of trash, and return containers to their original locations. Pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. Provide and replace soiled, worn or torn plastic trash can liners. Maintain trash receptacles free of foreign matter and odors.

1.2.6. Maintain Waterless Urinals. RESERVED

1.3. Periodic Cleaning Services: (Services performed on a monthly, quarterly, semi-annual, annual basis.) The SP Shall:

1.3.1. Periodic Hard Floor Maintenance. Clean, scrub, seal, buff, polish, wax, and strip floors as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, ensure floor surfaces to include grout has a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items, and return them to their original and proper position after the floor surface has dried.

1.3.2. Periodic Carpet Restorative Cleaning. Deep clean carpets in order to remove embedded soil from carpet fibers. Employ an effective technique and/or method to address soil suspension, soil extraction and drying. Ensure after deep cleaning, the carpeted area shows an improvement in visible appearance. Remove all cleaning solutions from baseboards, furniture, trash receptacles, chairs, and other similar items. Move chairs, trash receptacles, and other removable items to clean carpets underneath, and return them to their original location after the carpet has dried.

1.3.3. Periodic Cleaning of Windows. Provide window-cleaning services for air field control towers and runway structure units/runway control structure (RSU/RCS). Wash and dry interior and exterior sides of windows. Remove all foreign matter from frames, casing, and sills. Ensure windows are clear and free of dirt, film, smudges, streaks, paint drips, water, and other foreign matter. Utilize cleaning methods and solutions that do not scratch, discolor, or damage the glass or window finish. Remove, clean, and replace screens back to their original location. Ensure screens are free of dirt and debris. Notify the Government when a screen needs replacement.

Replace screens damaged by the SP within 3 working days at the SP’s expense. Ensure work area is clean upon completion, leaving no debris or cleaning supplies. Coordinate all work on the airfield with Base Operations before work is performed. Obtain a government furnished radio from Base Operations prior to proceeding on the airfield to maintain radio contact with the Control Tower during the performance of services on the airfield. Return the radio to Base Operations upon completion of services each day. SP assumes responsibility for all damages or loss to radio incurred while in SP’s possession.

1.3.4. Raised Computer Floor. Vacuum underneath raised computer flooring semi-annually.

Remove dirt, trash, dust and other foreign debris. Areas covered are identified in Appendix B.

1.4. Special Cleaning Requirements: The SP Shall:

1.4.1. Child Development Center(s) (CDC) and Youth Center(s): Maintain designated CDC(s) and Youth Center(s) facilities IAW AFI 34-248 Child Development Centers, and AFI 34-249 Youth Centers, summarized below, and in Appendix A. Kitchen areas are not part of the

SP’s responsibility for cleaning. CDC(s) operational hours are 0630–1830. All cleaning requirements will be performed either before or after CDC(s) operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. SPs shall sign in and out at the front desk upon entry and exit, and use only the main entrance to enter and leave the building. Because of the additional health and cleanliness requirements of the CDC, the SP shall also be required to clean any spills, stains, etc. that occur between scheduled cleanings. A rapid response in these instances is particularly important in this facility.

1.4.2. Special Clearance Requirements: Child Development Center(s) and Youth Center(s).

1.4.2.1. Criminal History Background Checks: In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services”, a criminal history background check must be initiated and completed for each SP employee before being allowed to work in the CDC(s) and/or Youth Center(s). The Force Support Squadron (FSS) Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years (DoDI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or SP has lived in during the last five years. NOTE: Only required if a completed NAC is not on file (DoDI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1).

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and SP. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed (AFI 34-248, 5.3.1/5.3.2).

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years (AFI 34-248, 5.3.2).

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol (AFI 34-248, 5.3.3).

1.4.2.2. Criminal Background History Check Procedures: Potential contract employees shall report to the Force Support Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the Vance AFB Security Forces Squadron located in building 527. The Security Monitor shall initiate an Installation Records

Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and/or Youth Center(s). The Security Monitor shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each SP employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on Vance AFB with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). SP employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

c. SP employees have the right to obtain a copy of the background check report from the Security Monitor. SP employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11- R. The CO shall inform the SP of employees whose criminal history background checks result in an unfavorable or derogatory report. The SP shall immediately remove this employee from their service at the CDC(s) or Youth Center(s).

d. SP employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3. Required Training. All contract employees working at the CDC(s) and/or Youth Center(s) shall be required to attend annual training on child abuse prevention, identification and reporting IAW AFI 34-248, 5.4.4. The training will be conducted during normal duty hours by a Government certified trainer. It shall be the SP’s responsibility to ensure new employees working at the CDC(s) and/or Youth Center(s) receive this training.

1.4.4. Immunizations. All SP employees working/assigned to the CDC(s) and/or Youth Center(s) shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJI-48- 110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The

SP shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the SP’s expense.

Mumps Measles Tuberculosis Skin Test Rubella Tetanus Diphtheria Polio Hepatitis B Varicella

1.4.4.1. Required Documentation. Provide a summary listing of all employees proposed to work in CDC(s) and/or Youth Center(s) with the employees’ name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1,e.) for assignment to work in the CDC(s) and/or Youth Center(s). In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the SP of their responsibilities under this contract. Failure to provide these statements will prohibit SP employee(s) entrance into the CDC(s) and/or Youth Center(s). Update the spreadsheet as necessary. Submit a negative test report for each employee from the Health Department or their doctor and current immunization records to the CDC Director prior to employee(s) starting work, and on an annual basis.

1.4.4.2. Employees Identification. All employees shall wear a nametag or other identifying apparel IAW AFI 34-248, 8.7.7.

1.4.5. Cleaning Requirements for Child Development Center. Physical contact shall not be allowed and SP employees shall not be alone with children unsupervised.

1.4.5.1. Disinfecting, Cleaning and Sanitizing Solutions. Store all disinfecting, cleaning, and sanitizing solutions in their original, labeled containers (with the exception of bleach water solution). Store bleach water solution in a non-brand name container clearly labeled as “BLEACH WATER”. Use the same type of container for bleach water throughout the facility.

Keep all cleaning solutions out of children’s reach at all times.

1.4.5.1.1. Cleaning Solution: Use soap and water to clean visibly soiled areas.

1.4.5.1.2. Disinfecting Solution: Use a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily

- Quaternary ammonium compound mix at 400 ppm or as directed, confirm with test papers

- Pine oils (must be at least 70% pine oil) follow manufacturer’s directions

- Commercial disinfectants follow manufacturer’s instructions

1.4.5.1.3. Sanitizing Solution: Use a limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective

- Quaternary ammonium compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturers instructions and allow time to work

1.4.5.2. Cleaning Products Approval. Provide a list of all cleaning products to be used in CDC(s) and Youth Center(s) to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. Cleaning products containing warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3. Cleaning Equipment/Materials. Ensure trash, mops, brooms, and cleaning buckets are inaccessible to children.

1.4.5.4. Clean/Sanitize Tables, Chairs, and Highchairs. Clean tables, chairs, and highchairs used for eating after each meal and sanitize daily. Sanitize all other remaining tables and chairs as specified in Appendix A.

1.4.5.5. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

Clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6. Sweeping/Mopping Non-Carpeted Floors. Sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7. Other Non-Carpeted Floors. Sweep, mop with hot water, and sanitize with bleach water solution daily all other floors (not including restrooms).

1.4.5.8. Clean/Sanitize Children’s Toilets and Fixtures. Clean with hot water and detergent, and then sanitize with bleach water solution at least twice daily (after lunch and in the evening, after hours) toilets, sinks and adjacent walls (up to height of four feet) in rooms for children over two years old and once per day in rooms for children under two years old.

1.4.5.9. Sweep/Mop Children’s Bathroom Floors. Sweep and mop the children’s bathroom floors, twice a day for children over two years old, and once daily for children under two years old first with hot water and detergent and then sanitized with bleach water solution. Return all furnishings that were moved for cleaning, back to their original location and position after the floor is dry.

1.4.5.10. Non-carpeted floor maintenance. Spray buff all non-carpeted floors once a month.

Strip and wax these floors on a semi-annual basis, after operating hours. Remove all movable furniture prior to stripping and waxing, and replace when wax is dry.

1.4.5.11. Vacuum. Maintain all carpeted areas free of visible soil. Vacuum these areas at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Clean soiled areas as necessary.

1.4.5.12. Carpet Maintenance. Shampoo all carpet IAW the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present. Remove all movable furniture prior to cleaning carpets, and replace when carpets are dry.

1.4.5.13. Empty Trash Cans and Diaper Pails. Empty trash cans once daily and diaper pails twice daily. Provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean/Sanitize Trash Container and Diaper Pail. Disinfect trash containers and diaper pails daily, first with hot water and detergent and then sanitized with a bleach water solution.

1.4.5.15. Stock Restroom/Facility Supplies. Ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Store supplies in designated areas. If supplies run out prior to the next service date, refill supplies within two hours of notification at no additional cost to the Government.

1.4.5.16. Dusting. Ensure low (surfaces within 6 feet of the floor) and high (surfaces above 6 feet up to 10 feet) surfaces are free of dust, lint, cobwebs, and litter. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows/Interior Glass. Ensure all windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18. Clean Drinking Fountains. Clean drinking fountains with sanitizing solution daily.

1.4.5.19. Clean Door Knobs. Clean door knobs with sanitizing solution daily.

1.4.6. Special Requirements (And Level 4 Cleaning). Accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center(s), School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, Higher Headquarters Custodial Standards.

1.5. SP Provided Equipment and Supplies: The SP Shall:

1.5.1. SP-Furnished Equipment/Vehicles. Provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. Performance of cleaning, minor repair and other normal maintenance requirements of equipment on site is permitted. Maintenance and repair of SP vehicles or their privately owned vehicles shall not be accomplished on site.

Prominently display and maintain company name on both sides of vehicle to present a neat, professional appearance. Use SP vehicles solely for the intended purpose of performing services in this PWS during normal hours of operation.

1.5.1.1. Equipment Condition. All equipment used in performance of this contract shall carry an Underwriters Laboratory (U/L) listing and be maintained in good operable condition.

Equipment found to be unsafe and/or unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the SP’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. Equipment Quantities. Provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure does not alleviate the SP from performing any requirement contained in this contract.

1.5.2. SP Furnished Restroom Supplies.

- Plastic Trash Can Liners/Bags: Suitable for the type and size of trash receptacle

- Toilet Tissue: Two-ply

- Paper Towels: Bi-Fold, Tri-Fold, or roll dispenser type

- Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are absent or non-operational

- Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials

- Bag: Sanitary Disposal Bags

1.6. Miscellaneous Requirements: The SP Shall:

- Turn off unnecessary lights

- Report fire and safety hazards, conditions, and items in need of repair to the COR

- Turn in lost and found articles to the facility manager or COR

- Notify COR/Security Forces when unauthorized or suspicious persons are seen on premises

- When entering any facility or area after it has been secured, enter through one door and lock the door behind them. Secure facilities or areas at all times, including the period when work is being performed. Upon completing work in a facility or area, ensure all doors and windows that were secured upon arrival are closed and secured upon departure

- Display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury for any personnel that are present

1.7. Perform Temporary Facility Cleaning. Perform custodial services to facilities on a temporary basis as requested by the COR through the ACO. This is to allow for the temporary, month-by-month cleaning of facilities due to installation exercise, natural disasters and pending contract modifications. Perform cleaning IAW standards described in paragraphs 1.1 – 1.4.6 and Appendix A. Frequency shall be based on the mission of each organization and pricing shall be in conjunction with the negotiated prices for Levels of Service 1-4. Perform custodial services to facilities that are being renovated (parts or the entire building). When the occupant needs to move because of this, the service they receive will also move with them.

2.0. SERVICE SUMMARY (SS): The contract service requirements are summarized (see Table 1 – Service Summary) in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the SP’s Quality Control Plan provides information on contract requirements, the expected level of SP performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. During the initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Table 1 - Service Summary Performance Objective PWS

Para Performance Threshold

Remedy Method of Assessment

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1, inclusive

No more than 5 valid defects per month

Re-performance within 2 hours of notification

Periodic surveillance, Valid customer complaint

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2, inclusive

No more than 5 valid defects per month

Re-performance within 2 hours of notification

Periodic surveillance, Valid customer complaint

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Window Cleaning

d. Temporary Facility

e. Raised Computer Floor

1.3, inclusive

2 valid defects per month

Re-performance within 1 day of notification or a mutually acceptable timeframe to the COR, customer and SP

Periodic surveillance, Valid customer complaint

Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center(s)

d. School Age Program

1.4, inclusive

No more than 3 valid defects per month

Re-performance within 2 hours of notification

Periodic surveillance, Valid customer complaint

2.1. Quality Control: IAW Vance AFB Base Operating Support (BOS)

2.1.1. Quality Control Plan (QCP): IAW Vance AFB BOS

2.2. Quality Assurance: IAW Vance AFB BOS

2.3. Performance Assessment. IAW Vance AFB BOS

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities. The Government will provide office and storage space in Building 247 or other suitable space if the designated building becomes scheduled for demolition. The Government reserves the right to re-locate the SP if necessary. No alterations to the office space shall be made without the specific written permission from the Functional Commander/ Director and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The SP shall return the office space to the Government in the same condition as received, fair wear and tear and approved modifications.

3.1.1. Janitorial Closets. Janitorial closets will be available for use by the SP, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The SP will be required to maintain odorless and clean closets. Closets will be free of clutter and debris.

Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for SP’s stored supplies or equipment kept in the building or janitor’s closets or for the SP’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment: The Government shall be responsible for furnishing all trash containers for individual use, common areas and for the centralized locations at each facility.

3.3. Government Furnished Utilities. IAW Vance AFB BOS

3.3.1. Utility Conservation. The SP shall adhere to all base level utility conservation practices or requirements. The SP shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Telephone Service. IAW Vance AFB BOS

3.5. Security, Fire and Medical Services. IAW Vance AFB BOS

3.6. Solid Waste Collection and Disposal. The SP shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The SP shall adhere to all base level recycling programs.

3.7. Mail Service. IAW Vance AFB BOS

3.8. Government Furnished Training (GFT) on Airfield Procedures. The SP shall attend provided airfield training. Time spent attending the training will be at the SP’s expense.

Training will consist of Vance AFB and Kegelman AAF specific training IAW local procedures.

Airfield training is required for all contract employees performing services on the airfield. In addition, all vehicles used on the airfield require airfield driving permits IAW local procedures.

4.0. GENERAL INFORMATION. The SP Shall:

4.1. Hours of Operation. Perform the services required under this contract during the following hours. The SP is not required to perform services on Federal Holidays.

4.1.1. Normal Base Hours. The SP may find it necessary to deviate from the normal base hours of operation, to ensure a timely completion of work under this PWS at no additional cost to the Government.

4.1.2. Base Wide Facilities, Hours of Operation. Perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:30 am through 4:30 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:30 pm through 12:30 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:30 am through 7:30 am

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions. The base wide facilities and hours of operations with special restrictions are summarized in the table (Table – 2 Base Wide Facilities, Hours of Operation with Special Restrictions) below.

Table 2 - Base Wide Facilities, Hours of Operation with Special Restrictions Facility Number

Facility Description Service Hours of Operation or Restrictions

Fitness Center All Before or after normal duty hours. (One restroom/locker room cleaning during duty hours)

155 COR Office in Base Operations Facility cleaning services

During normal duty hours

170 COR Offices in Maintenance Hanger

Facility cleaning services

During normal duty hours

200 COR Offices and Wing Deployment Center

Facility cleaning services

During normal duty hours

246 Security Forces Logistics All During normal duty hours 288 Civil Engineering Flight Facility cleaning services During normal duty hours

316 COR Office in Fitness Center/HAWC

Facility cleaning services

During normal duty hours

316 Fitness Center (except as noted above)

All Before or after normal duty hours. (One restroom/locker room cleaning during duty hours)

412 Tinker Federal Credit Union All During normal duty hours 500 Contracting Flight, QAV, COR

Offices, Network Control Center, Frame Room

Facility cleaning services

During normal duty hours

906 Munitions All During normal duty hours

4.1.3. Child Development Center(s) (CDC) and Youth Center(s) Hours of Operation.

Operational hours are 0630 –1830. All cleaning requirements will be performed either before or after operational duty hours except for any requirement performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

4.2. Recognized Federal Holidays: IAW Vance BOS

4.3. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be coordinated with the COR and accomplished as soon as possible after reopening the base.

4.4. Performance of Service during Crisis or Heightened Security: In the event of a crisis or heighten security the CO may direct the suspension/continuance of services on a case-by-case basis.

4.5. SP/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. IAW Vance AFB BOS

4.5.1. Anti-Terrorism: IAW Vance AFB BOS

4.6. Cleaning and Restroom Supplies. The SP shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO/COR not later than the pre-performance conference for acceptance by the CO/COR. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The SP shall be responsible for the proper disposal of all their cleaning supplies. A Material Safety Data Sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the SP, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. The cleaning inventory supply list shall contain the following information:

- Product name

- Manufacturer

- Item use

- Disposal procedures if material remains after usage

- Storage material

NOTE: Products containing chloroflourocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

4.6.1. Hazardous Material Identification. IAW Vance AFB BOS

4.7. HAZMART. IAW Vance AFB BOS

4.7.1. Spill Response. IAW Vance AFB BOS

4.8. Hazardous Material/ Waste Management. IAW Vance AFB BOS

4.9. Hazardous Material Handling. The SP shall have approval from the base Bio- Environmental Engineer (BEE) and HAZMART prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The SP shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The SP shall provide one copy of the MSDSs for each item to the BEE and HAZMART for review prior to any chemicals being brought onto Vance AFB. The SP shall maintain one copy of the MSDSs for each hazardous material line item used within the work center. The SP shall not use products that are, or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), CFC’s or Persistent Bio-accumulative and Toxic (PBT) chemicals.

Any Hazardous Material (HM) containing one of these banned substances will not be allowed on base.

4.10. Training. IAW Vance AFB BOS

4.10.1. Environmental, Safety and Occupational Health Management System (ESOHMS):

IAW Vance AFB BOS

4.11. Traffic Laws. IAW Vance AFB BOS

4.12. Weapons, Firearms, and Ammunition. IAW Vance AFB BOS

4.13. For Official Use Only (FOUO). IAW Vance AFB BOS

4.14. Reporting Requirements. IAW Vance AFB BOS

4.15. Physical Security. IAW Vance AFB BOS

4.16. Contract Manager. IAW Vance AFB BOS

4.17. Personnel. SP personnel shall present a neat appearance. SP personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that it identifies personnel easily and quickly for reasons of safety and personal protection. The Government is authorized to restrict the employment under the contract of any SP employee or prospective SP employee, who is identified as a potential threat to the health, safety, security, general well being, or operational mission of the installation and its population.

4.18. Key Control. The SP shall establish and implement methods of making sure all keys/combinations issued to the SP by the Government are not lost or misplaced and are not used by unauthorized persons. The SP shall not duplicate any keys issued by the Government. The SP shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the SP may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the SP. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the SP.

4.19. Schedules. The SP shall submit an annual schedule for services described in the PWS and Appendices to the CO and COR for acceptance at the pre-performance conference, identifying facilities by building number in numerical order and approximate time cleaning will occur.

Some facilities will have more than one level of service and a separate schedule shall be required for each level. The SP shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS paragraph 4.1.2.1, minimum frequencies listed in Appendix A and with facility managers as appropriate. This second work schedule shall be submitted to the CO and COR for acceptance within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The SP shall provide the CFS to each facility manager and not deviate from the accepted schedule without prior approval from the CO or COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive CO and COR acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software. A facility manager contact list will be provided to the SP at the pre-performance conference and updates to this list will be the responsibility of the COR.

4.19.1. Schedule Changes. One time (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval.

4.20. Contract Modifications. IAW Vance AFB BOS

4.20.1. Existing Facility Floor Plan Changes. IAW Vance AFB BOS

4.20.2. New Facility and/or New Facility Addition. IAW Vance AFB BOS

4.20.3. Modifications Unit Pricing. IAW Vance AFB BOS

4.20.4. Wage Increases. IAW Vance AFB BOS

4.21. Contracting Officer (CO) and Contracting Officer Representative (COR). IAW Vance AFB BOS

4.22. Safety Requirements and Reports. IAW Vance AFB BOS

5.0. APPENDICES. IAW Vance AFB BOS

APPENDIX A - Higher Headquarters Custodial Standards

- Level 1 Cleaning (Prestige)

- Level 2 Cleaning (Basic)

- Level 3 Cleaning (Academic Facilities - AETC Technical Training Schools and USAF Academy)

- Level 4 Cleaning (Special Requirements)

-- Child Development Centers -- Youth Centers -- School Age Programs -- Fitness Centers

- Level 5 OCONUS MFH – RESERVED

- Level 6 High Traffic PAX Terminals (>800 PAX/WEEK) – RESERVED

- Level 7 United States Military Entrance Processing Command (USMEPS) - RESERVED

APPENDIX B - Estimated Square Footages and Cleaning Level

APPENDIX C - Floor Plans and Maps

APPENDIX D - Required Reports/Forms

APPENDIX E - List of Definitions and Abbreviations

APPENDIX A - Higher Headquarters Custodial Standards

AETC Custodial Standards Levels 1 – 3

TASK

LEVELS OF SERVICE / FREQUENCY

Level 1 (Prestige)1

Level 2 (Basic)2 Level 3 (Academics)3

Sweep Floors Weekly 2 x month Every 2 days Mop Floors Weekly 2 x month Every 2 days Buff Floors Quarterly Quarterly Monthly Maintain/Strip Floors Annually Annually Annually Vacuum Carpet Weekly 2 x month Every 2 days Shampoo Carpet Annually Annually Annually Clean Walk-Off Mats Weekly 2 x month Weekly Trash Collection/Removal

Weekly Weekly 5 x week

Rest Rooms (All Tasks/Services) -Re-supply Rest Rooms -Clean, Sanitize Drinking Fountains -Clean Walls/Partitions -Sweep/Damp Mop Floors -Clean/Disinfect Rest Rooms -De-scale Toilets & Urinals -Remove Trash

Every 2 days when the facility is operational

Every 2 days when the facility is operational

Daily when the facility is operational

Control Tower and RSU/Window Cleaning Quarterly Quarterly

Footnotes:

1. Level 1 (Prestige) - General Officer, Wing/Base CC, MAJCOM Commander Suites

Offices, Lobbies, Conference Rooms, Facility Waiting Areas, Base Operations, Base Libraries, Education Centers, Passenger Terminals, Recreation/Community Centers, Chapels, Officer/Enlisted Clubs, Pool Bath Houses (Remote and Isolated)

2. Level 2 (Basic) - General Administrative and Industrial Areas Wing Staff Agencies, Group CC, Admin Facilities/Offices, Education Center Classrooms, PME Schools, Sq. Command Sections, Hangars, Laboratories, Shops, Warehouses, Computer Rooms, Auditoriums, Break Rooms, Lobbies, Conference Rooms, etc…

3. Level 3 (Academics) - Academic Facilities Air Force facilities that provide formal instruction to students five days per week, to include AETC Basic, Technical, and Flying Training, Air University, Air Force Institute of Technology, and US Air Force Academy

APPENDIX A - HIGHER HEADQUARTERS Custodial Standards (Continues)

Level 4 Cleaning, Special Requirements (Child Development Centers, Youth Centers, School Age Programs, and Fitness Centers)

Level 4 - Child Development Center(s)

AREA/TASK AGE GROUP/TASK FREQUENCY

CLASSROOMS Children Under 2 yrs Children Over 2 yrs Cabinets/Millwork (Scrubbing/Sanitizing) Daily Weekly Carpet/Rugs [shampoo] Monthly Quarterly Carpet/Rugs (Spot Clean) As needed As needed Carpet/Rugs (Vacuum) Daily Daily Clean, Sanitize Tables, Chairs, High-Chairs 2 x day 2 x day Clean, Sanitize Counters/Sinks Daily Daily Doors (Knobs and surrounding areas) Daily Daily Dusting (High) Annually Annually Dusting (Low) Monthly Monthly Floors-Eating (Damp Mop) After brkfst, lunch, pm snack After brkfst, lunch Floors-Eating (Sweep) After brkfst, lunch, pm snack After brkfst, lunch Floors (Buff) Monthly Monthly Floors (Strip/Scrub/Seal/Wax) Semi-annually Semi-annually Floors-Non-Eating (Damp Mop) Daily Daily Floors-Non-Eating (Sweep) Daily Daily Food Prep Counters/Service Surfaces Daily Daily Trash (Emptying & Sanitize) Daily Daily Walls (Routine cleaning/dusting) Daily Daily Walls (Spot cleaning) As needed As needed Windows (Exterior) Semi-annually Semi-annually Windows (interior) Quarterly Quarterly Interior Glass/Mirrors/Other Weekly Weekly Soiled Diaper Container (Emptying) 2 x daily N/A Soiled Diaper Container (Sanitizing) Daily N/A

AREA/TASK AGE GROUP/TASK FREQUENCY

CLASSROOM REST ROOMS Children Under 2 yrs Children Over 2 yrs Clean, Sanitize Counters/Sinks/Faucets Daily 2 x daily Clean Sanitize Toilets Daily 2 x daily Floors---Non-Eating (Damp Mop) Daily 2 x daily Floors---Non-Eating (Sweep) Daily 2 x daily Floors (Buff) Monthly Monthly Floors (Strip/Scrub/Seal/Wax) Semi-annually Semi-annually Re-supply/stock Daily Daily Walls/Partitions (Routine cleaning/disinfect) Daily Daily OUTDOOR PLAYGROUNDS All Ages Trash (Emptying) 80% Full GENERAL AREAS/TASKS All Ages Clean Entrance, Lobby and Corridors Daily Clean Walk Off Mats Daily Clean, sanitize drinking fountains Daily ADMIN OFFICES Same as Level 2 Service STAFF REST ROOMS (ALL TASKS) Same as Level 1 Service

LAUNDRY ROOM

Floors (Damp mop) 2 x month Floors (Sweep) Weekly

Level 4 - Youth Centers

AREA/TASK Task Frequency ACTIVITY ROOMS Carpet/Rugs _Shampoo) Quarterly Carpet/Rugs (Spot Clean) As needed Carpet/Rugs (Vacuum) Daily Clean Tables, Chairs Daily Doors (Knobs and surrounding areas) Daily Dusting (High) Annually Dusting (Low) Monthly Floor-Eating (Damp Mop) Daily Floor-Eating (Sweep) Daily Floors (Buff) Monthly Floors (Strip/Scrub/Seal/Wax) Semi-annually Floors-Non-Eating (Damp Mop) Daily Floors-Non-Eating (Sweep) Daily Trash (Emptying & Sanitize) Daily Walls (Routine cleaning/dusting) Daily Walls (Spot cleaning) As needed Windows (Exterior) Semi-annually Windows (Interior) Quarterly Interior Glass/Mirrors) Weekly

MULTIPURPOSE ROOMS/COURTS

Sweep/damp mop floors Daily Sweep/damp mop/disinfect bleachers and stairs Weekly Sweep under bleachers, pick up debris, remove chewing gum from court/bleachers Daily

Power Scrub floor Weekly Clean Walls Weekly

OUTDOOR PLAYGROUNDS

Trash (Emptying) 80% Full

GENERAL AREAS/TASK

Clean Entrance, Lobby, and Corridors Daily Clean Walk Off Mats Daily Clean, Sanitize drinking fountains Daily ADMIN OFFICES Level 2 Service REST ROOMS (ALL TASKS) Level 1 Service

Level 4 - School Age Programs

AREA/TASK AGE GROUP/TASK FREQUENCY

CLASSROOMS Ages 6 to 12 Cabinets/Millwork (Scrubbing/Sanitizing) Weekly Carpet/Rugs…