07_05_VNC_Comm_IT_Appendix_7B_Workload_amendment_0003.doc

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Vance AFB Base Operations Support Federal contract opportunity
Solicitation number
FA3002-13-R-0011
Issued by
Department of the Air Force Materiel Command Installation and Mission Support Center Installation Contracting Agency

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07 05 VNC Comm IT Appendix 7B Workload amendment 0003

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FA3002-13-R-0011

Appendix 7B

7B.1. Workload Estimates

7B.1.1. The following conventions were used for the majority of the workload charts in this appendix.

7B.1.1.1. Description: A brief description of the identified workload.

7B.1.1.2. Quantity (Qty): Estimated quantity of workload expected to be performed.

7B.1.1.3. Frequency (Freq): The unit of time to which the workload quantity is applied. For example, given a quantity of 10 and a frequency of monthly, we are estimating 120 workload events per year.

7B.1.1.4. Estimated Duration per Task (EDT): This is the estimated amount of time required to accomplish a single workload instance. For example, given a quantity of 20 and an estimated duration of 2 hours, we are estimating 40 hours to accomplish the total workload.

7B.1.1.5. Allowed Time to Complete (ATC): The maximum amount of time the service provider is allowed to complete a single workload instance. This time begins when the workload is received, however the service provider will not be penalized for delays caused by outside agencies. The service provider will document these delays to show due diligence in attempting to complete the task.

7B.2. SERVICES TO BE PROVIDED:

7B.2.1. TELECOMMUNICATIONS/TELEPHONE/WIRE SERVICES:

7B.2.1.1. TELEPHONE AND CABLE INFRASTRUCTURE

Description
Quantity
Active Telephone Numbers
2500
Non-switched Circuits
900
Hot Lines
150
Special Circuits (Alarms/Alerts etc.)
5
Voice Mail Accounts
700
Fiber Optic Cable (Multi-mode strands)
800
Fiber Optic Cable (Single-mode strands)
1400
Copper Cable Pairs
10,500
Long-haul circuits
40
City phone trunks
60
DSN trunks
25
Avaya CS1000 Release 5.0
1
Avaya AS5300 Release 2.0
1

7B.2.1.2. TELECOMMUNICATIONS OPERATIONS

Description
Qty
Freq
EDT
ATC
Arrangement of commercial services as prescribed in TSR/TSO
5
Monthly
1 hr
2 hrs
Inventory leased telephone services
1
Annually
8 hrs
16 hrs
Inventory Telephones/Fax Machines/Modems
1
Annually
24 hrs
32 hrs
Process telecommunications bills for accuracy and payment
70
Monthly
20 mins
30 mins
Process reimbursable charges for communications services to authorized Tenant Organizations
5
Monthly
20 mins
30 mins
Establish a customer education program and provide recurring training
1
Monthly
1 hr
2 hrs
Initial TCO training sessions
3
Monthly
2 hrs
3 hrs
Refresher TCO training sessions
4
Annually
2 hrs
3 hrs
Process telecommunications requirements and provide technical solutions
15
Monthly
2 hrs
3 hrs
Process Additions/Deletions, Maintain/Update, and Monitor Telephone Switch
150
Monthly
5 mins
10 mins
Maintain/Update Telecommunications Management System
200
Monthly
2 mins
5 mins
Process Additions/Deletions/Resets to CallPilot Voice Mail System
45
Monthly
15 mins
20 mins
Process Additions/Deletions of authorized PINs for FTS2001 users
5
Monthly
10 mins
15 mins
Process Additions/Deletions to Voice Protection System
4
Monthly
30 mins
1 hr
Process Malicious Call Trace Reports
4
As Required
30 mins
1 hr
Produce and publish the base telephone directory
1
Annually
16 hrs
24 hrs
Monitor construction projects to protect communication assets
4
Weekly
1.5 hrs
3 hrs
Cable locates
10
Monthly
2 hrs
3 hrs
Priority Telephone work orders
8
Monthly
2 hrs
4 hrs
Routine Telephone work orders
10
Weekly
2 hrs
4 hrs
Routine Telephone trouble calls
15
Weekly
45 mins
2 hrs
After hours telecommunications support
20
Annually
2 hrs
5 hrs
Manage and process additions, deletions, and updates of the Automated Health and Morale System (AHAMS)
30
Monthly
5 mins
10 mins
Compile and maintain a circuit restoration priority list
10
Annually
16 hrs
24 hrs
Management of infrastructure in CIPS CVC database
52
Annually
90 mins
3 hrs

7B.2.2. LAND MOBILE RADIO SERVICES:

7B.2.2.1. LMR & FREQUENCY MANAGEMENT OPERATIONS

Description
Qty
Old Freq
Est. Duration
ATC
LMR AIM updates
20
Monthly
8 mins
15 mins
Annual asset inventory
1
Annually
16 hrs
24 hrs
Radio Freq authorization update
2
Monthly
2 hrs
3 hrs
AFSIR reports
1
Annually
8 hrs
12 hrs
Procure LMR Units
2
Monthly
4 hrs
6 hrs
Initial net manager training sessions
2
Monthly
2 hrs
3 hrs
Refresher net manager training sessions
2
Annually
2 hrs
3 hrs
Priority LMR work orders
4
Monthly
2 hrs
3 hrs
Routine LMR work orders
3
Weekly
2 hrs
3 hrs
Routine LMR trouble calls
15
Weekly
45 mins
3 hrs
Priority PWCS work orders
4
Monthly
2 hrs
3 hrs
Routine PWCS work orders
3
Weekly
2 hrs
3 hrs
Routine PWCS trouble calls
15
Weekly
45 mins
3 hrs

7B.2.3. INFORMATION TECHNOLOGY ASSET MANAGEMENT:

7B.2.3.1. INFORMATION TECHNOLOGY ASSET MANAGEMENT

Description
Qty
Freq
EDT
ATC
Inventory and complete all necessary documentation for arriving computer equipment
600
Annually
1 hr
2 hrs
Prepares IPMS bar code labels for ECs
300
Annually
5 mins
10 mins
Perform IPMS updates as requested by ECs
100
Weekly
5 mins
10 mins
Perform inventory updates as directed by a ROS
10
Annually
15 mins
30 mins
Complete out-processing for departing ECs
6
Annually
30 mins
1 hr
Initial EC training sessions
1
Monthly
2 hrs
3 hrs
Refresher EC training sessions
2
Annually
2 hrs
3 hrs
Perform IPMS searches
200
Weekly
10 mins
30 mins
Process memorandum of agreements between organizations when transferring equipment
15
Monthly
15 mins
30 mins
Inventory and complete all necessary documentation for excised computer equipment
500
Annually
1 hr
4 hrs
Provide status of funding to CSO
2
Monthly
1 hr
4 hrs
AFWay EC Purchase Approving
5
Monthly
15 mins
30 mins
Finical Management Board and Finical Working Group Meetings
2
Quarterly
2 hrs
4 hrs
Description
Qty
Freq
EDT
ATC
Fiscal year closeout meetings
5
Annually
2 hrs
4 hrs
Micro purchase supply request validation
25
Monthly
45 mins
2 hrs

7B.2.3.2. SOFTWARE MANAGEMENT

Description
Qty
Freq
EDT
ATC
Software inventory updates
25
Monthly
6 hrs
12 hrs
Initial Software License Mgt training sessions
2
Monthly
2 hrs
3 hrs
Refresher Software License Mgt training sessions
1
Annually
2 hrs
3 hrs

7B.2.4. PLANS AND PROGRAMS:

7B.2.4.1. C&I PLANS AND PROGRAMS

Description
Qty
Freq
EDT
ATC
Assist customers with C&I system requirements
5
Weekly
2 hrs
4 hrs
Provide technical solutions for C&I requirements
10
Weekly
2 hrs
4 hrs
CSIR updates
15
Monthly
2 hrs
4 hrs
Review operations and contingency plans
5
Monthly
2 hrs
4 hrs
/Information Technology Steering Group meetings
2
Quarterly
2 hrs
3 hrs

7B.2.5. NETWORK ENTERPRISE TECHNOLOGY OPERATIONS MANAGEMENT:

7B.2.5.1. NETWORK SYSTEMS

Type
Qty
Desktops
2100
Laptops
150
eTools Workstations
25
eTools Laptops
325
Servers
60
Printers
780

7B.2.5.2. NETWORK INFRASTRUCTURE

Type
Qty
Routers
10
Type
Qty
Switches
120
Network Drops
7000
Wireless Access Points
125
Wireless Access Point Controllers
5
Subscriber Units
15
DISA ATM Node
1

7B.2.5.3. NETWORK ENTERPRISE TECHNOLOGY OPERATIONS MANAGEMENT

Description
Qty
Freq
EDT
ATC
Maintain Contingency of Operations disaster recovery plan (COOP)
1
Monthly
1 hr
4 hrs
Review operations and contingency plans
5
Monthly
2 hrs
4 hrs

7B.2.6. PERFORMANCE MANAGEMENT

Description
Qty
Freq
EDT
ATC
Develop and maintain a database of critical system baselines for reference
2
Monthly
1.5 hrs
3 hrs
Monitor critical system performance to identify problem areas and possible security threats
10
Daily
10 mins
30 mins
Monitor end nodes for potential performance issues
1
Monthly
1 hr
24 hrs
Manage network performance tools
1
Monthly
2 hrs
3 hrs

7B.2.7. WEB SERVICES MANAGEMENT

Description
Qty
Freq
EDT
ATC
Perform web server maintenance
1
Monthly
1 hr
2 hrs
Perform web site security validations
5
Monthly
30 mins
1 hr
Perform Public Key Infrastructure (PKI) management
5
Monthly
30 mins
1 hr

7B.2.8. NETWORK INFRASTRUCTURE MANAGEMENT

Description
Qty
Freq
EDT
ATC
Review system event logs to identify problem areas and possible security threats
10
Daily
15 mins
30 mins
Maintain network infrastructure diagrams in CIPS CVC database
1
Monthly
1.5 hrs
4 hrs
Maintain backups of system baselines for critical systems
3
Monthly
1.5 hrs
4 hrs
Process C&I requirements for network infrastructure support
5
Weekly
2 hrs
4 hrs
Perform LAN drop installations
2
Monthly
2 hrs
4 hrs
Description
Qty
Freq
EDT
ATC
Perform LAN drop reconfigurations
10
Monthly
30 mins
1 hr
Install /remove hardware or update firmware
10
Monthly
1.5 hrs
3 hrs
Coordinate with Vendor for replacement parts
20
Monthly
1 hr
2 hrs
Mitigate identified vulnerabilities for remediation
20
Monthly
1 hr
2 hrs
Perform touch maintenance on Wireless Access Points
10
Monthly
1 hr
2 hrs
Perform touch maintenance on CITS boundary devices
5
Monthly
1 hr
5 hrs

7B.2.9. SERVER AND SYSTEMS SUPPORT

Description
Qty
Freq
EDT
ATC
Review system event logs to identify problem areas and possible security threats
10
Daily
15 mins
30 mins
Maintain network server rack elevation diagrams in CIPS CVC database
1
Monthly
1.5 hrs
4 hrs
Process C&I requirements for network system support
5
Weekly
2 hrs
4 hrs
Administer backup system (e.g., perform restores on request, perform custom backups)
10
Weekly
30 mins
1 hr
Administer file servers (e.g., maintain shared file structure, manage shared resources)
75
Weekly
15 mins
30 mins
Administer database servers (e.g., maintain central databases)
10
Weekly
30 mins
1 hr
Administer print server (e.g., add/remove printers)
25
Weekly
15 mins
30 mins
Maintain the Contractor Management and Reporting Tool servers (QMIS)
2
Monthly
1 hr
2 hrs
IP addresses management (DHCP administration)
50
Weekly
15 mins
30 mins
Install/remove hardware or update software
30
Monthly
1.5 hrs
4 hrs
Coordinate with Vendor for replacement parts
20
Monthly
1 hr
2 hrs
Mitigate identified vulnerabilities for remediation
20
Monthly
1 hr
2 hrs
Perform touch maintenance on CITS boundary devices
5
Monthly
1 hr
5 hrs

7B.2.10. CONTRACTOR DESKTOP SUPPORT:

7B.2.10.1. CIVIL ENGINEERING COMPUTER SYSTEMS ADMINISTRATION/FUNCTIONAL SYSTEM ADMINISTRATION SUPPORT

Description
Qty
Freq
EDT
ATC
Priority Work Orders
10
Monthly
2 hrs
4 hrs
Routine Work Orders
50
Monthly
2 hrs
4 hrs
Description
Qty
Freq
EDT
ATC
Priority Trouble Tickets
20
Monthly
1 hr
2 hrs
Routine Trouble Tickets
130
Monthly
1 hr
2 hrs

7B.2.10.2. 71 OG/FOS COMPUTER SYSTEMS ADMINISTRATION/FUNCTIONAL SYSTEM ADMINISTRATION SUPPORT

Description
Qty
Freq
EDT
ATC
Priority Work Orders
20
Monthly
2 hrs
4 hrs
Routine Work Orders
100
Monthly
2 hrs
4 hrs
Priority Trouble Tickets
75
Monthly
1 hr
2 hrs
Routine Trouble Tickets
300
Monthly
1 hr
2 hrs

7B.2.10.3. Wing Laptop Checkout Support

Description
Qty
Freq
EDT
ATC
Image Laptop
5
Monthly
2 hrs
4 hrs
Setup Laptop for User
5
Monthly
30 mins
1 hr
Sign out laptop
5
Monthly
15 mins
30 mins
Sign in laptop
5
Monthly
10 mins
15 mins

7B.2.11. NETWORK AND INFORMATION SECURITY:

7B.2.11.1. COMMUNICATIONS SECURITY (COMSEC)

Description
Qty
Freq
EDT
ATC
Process routine incoming messages during duty hours
2
Monthly
2 mins
10 mins
Process COMSEC material request letters
3
Annually
1 hr
2 hrs
Inspect incoming COMSEC material
2
Monthly
30 mins
1 hr
Issue COMSEC material on Standard From 53
2
Monthly
8 hrs
12 hrs
Cooperate on semiannual self assessment of wing COMSEC operations
2
Annually
8 hrs
16 hrs
Audit and inventory users accounting legend codes
2
Annually
2 hrs
4 hrs
CRO training sessions (initial and annual)
15
Annually
2 hrs
3 hrs

7B.2.11.2. COMPUTER SECURITY (COMPUSEC)

Description
Qty
Freq
EDT
ATC
Coordinate with NCC to ensure only accredited systems are connected to the base network
2
Monthly
2 hrs
4 hrs
Provide accreditation guidance to DAAs
2
Weekly
2 hrs
4 hrs
Process C&I requirements for IA compliance
5
Weekly
2 hrs
4 hrs
Description
Qty
Freq
EDT
ATC
Coordinate with NCC to implement security patches
8
Monthly
3 hrs
4 hrs
Communications Tasking Orders
20
Monthly
2 hrs
4 hrs
Network Tasking Orders
20
Monthly
2 hrs
4 hrs
INFOCON Exercises
1
Quarterly
4 hrs
8 hrs
Perform vulnerability scan
4
Monthly
2 hrs
8 hrs
Generate vulnerability management report
4
Monthly
4 hrs
16 hrs
Upload vulnerability management report to AFNET
4
Monthly
2 hrs
3 hrs
Research identified vulnerabilities for remediation
90
Monthly
1 hr
2 hrs
Chair meeting to brief analysis of scan results/explain deltas/provide top vulnerabilities for remediation to OPRs
1
Monthly
8 hrs
12 hrs
Investigate automated security scan violations
5
Monthly
4 hrs
6 hrs
Maintain Database of Critical Mission Systems
80
Annually
6 hrs
8 hrs

7B.2.11.3. CRYPTOGRAPHIC ACCESS PROGRAM (CAP)

Description
Qty
Freq
EDT
ATC
Prepare/Process AFCOMSEC Form 9
20
Annually
1 hr
1.5 hrs
Brief/train personnel with CAP access
10
Annually
2 hrs
3 hrs
Debrief personnel removed from CAP access
10
Annually
1 hr
2 hrs

7B.2.11.4. EMISSIONS SECURITY (EMSEC)

Description
Qty
Freq
EDT
ATC
EMSEC assessments for wing-level systems and programs
1
Annually
2 hrs
3 hrs
EMSEC countermeasures reviews
16
Annually
5 hrs
8 hrs
EMSEC inspections
16
Annually
1 hr
2 hrs
EMSEC security certifications
16
Annually
1 hr
2 hrs
Provide WIAO representative to attend planning meetings for procurement, installation, or reconfiguration of existing facilities
1
Quarterly
3 hrs
4 hr
Provide cost estimates for required countermeasures for new facility construction or upgrade projects
1
Annually
1 hr
2 hr
Classified system surveys
45
Annually
15 mins
1 hr
Train new Unit EMSEC Monitors
10
Annually
2 hrs
3 hrs
Maintain EMSEC Users Guide
1
Annually
8 hrs
12 hrs

7B.2.11.5. INFORMATION PROTECTION ASSESSMENT & ASSISTANCE PROGRAM (IPAP)

Description
Qty
Freq
EDT
ATC
Perform semiannual self assessment of wing COMSEC operations
2
Annually
8 hrs
12 hrs
Perform annual information protection unit self assessment
40
Annually
2.5 hrs
4 hrs
Provide technical support to visiting IPATs
1
Annually
40 hrs
60 hrs

7B.2.11.6. Information Assurance Awareness Program (IAAP)

Description
Qty
Freq
EDT
ATC
Conduct IAAP training for newly appointed unit IAAP managers
18
Annually
2 hrs
3 hrs
Provide refresher IAAP training and workshops for unit IAAP managers
2
Annually
3 hrs
4 hrs
Conduct annual IAAP staff assistance visits for each unit
18
Annually
3 hrs
5 hrs
Provide IAAP CBT reporting metrics
1
Annually
16 hrs
24 hrs
Serve as the wing IAAP CBT POC to answer customer questions
25
Monthly
15 mins
30 mins
Circulate quarterly information protection relevant articles to unit IAAP mangers
1
Quarterly
4 hrs
6 hrs

7B.2.11.7. SECURE TELEPHONE UNIT (STE)

Description
Qty
Freq
EDT
ATC
Provide Secure Voice Responsible Officers (SVRO) initial & refresher training
10
Annually
4 hrs
5 hrs
Annual CIK inventories
10
Annually
2 hrs
4 hrs
Issue requested CIKs
1
Monthly
1 hr
2 hrs
Electronic rekeying services
4
Annually
1 hr
2 hrs
Provide Secure Voice Equipment User training
10
Annually
2 hrs
3 hrs
Maintain Secure Voice Users guide
1
Annually
8 hrs
16 hrs
Maintain the Secure Voice Key Management Program (KEYMAN) database
4
Monthly
1 hr
2 hrs

7B.2.11.8. TELECOMMUNICATIONS MONITORING & ASSESSMENT PROGRAM (TMAP)

Description
Qty
Freq
EDT
ATC
Conduct annual TMAP staff assistance visits for each unit
40
Annually
1.5 hrs
3 hrs
Submit TMAP Biennial Notice and Consent installation summary package
1
Biennial
40 hrs
60 hrs

7B.2.11.9. LOCAL REGISTRATION AUTHORITY

Description
Qty
Freq
EDT
ATC
SIPR Tokens
100
Annually
20 mins
1 hr
Organizational Email Certificates
200
Annually
20 mins
1 hr
Alternate Token
20
Annually
20 mins
1 hr

7B.2.12. INFORMATION ASSURANCE DOD 8570.1 TRAINING REQUIREMENTS:

7B.2.12.1. Personnel will be required to complete Continuing Education Program criteria following the guidance provided by the issuer of their DOD 8570.1M certification(s).

7B.2.13. POSTAL SERVICES:

7B.2.13. POSTAL SERVICE OPERATIONS

Description
Qty
Freq
EDT
ATC
Weekday Customer Service (Monday – Friday / 0730-1630)
250
Annual
8 hrs
8 hrs
Weekday Mail Sorting
250
Annual
4 hrs
5 hrs
Saturday Customer Service 0800-1100)
52
Annual
3 hrs
3 hrs
Saturday Mail Sorting
52
Annual
1 hr
2 hrs

7B.2.13.1. OFFICIAL MAIL CENTER (OMC) OPERATIONS

Description
Qty
Freq
Incoming USPS
1000
Daily
Outgoing letters, flats, pouches, and parcels
100
Daily
Project costs for postage metering
100
Weekly
Number of Distribution Points
65
Daily

7B.2.13.2. POSTAL SERVICE CENTER (PSC) OPERATIONS

Description
Qty
Freq
Incoming Freight Carrier Mail/Parcels
40
Daily
Outgoing Freight Carrier Mail/Parcels
1
Daily

VANCE AFB

COMMUNICATION & INFORMATION

7B-10

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