11_02_VNC_Operations_Service_Summary_amendment_0003.pdf
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- Vance AFB Base Operations Support Federal contract opportunity
- Solicitation number
- FA3002-13-R-0011
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11 02 VNC Operations Service Summary amendment 0003
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FA3002-13-R-0011
SECTION 11-2
11.2. SERVICE SUMMARY
11.2.1. Table 1
Performance Objective PWS Reference Performance Threshold
1. Conduct self-inspection to support the areas outlined in the most current Higher Headquarters/IG Inspection Guidance
11.1.2.1, 11.1.2.2
100% compliance with having a program
2. Respond to Emergency CM immediately and complete/eliminate emergency situation within 24 hours
11.1.2.2 100% compliance
3. Perform Preventive Maintenance (PM)/Recurring Work on all real property, RPIE, and RPSE IAW higher headquarters guidance
11.1.2.2
98% of scheduled PM actions completed on the date it is scheduled or the nearest duty day, unless deviation approved by the Government
4. Respond to and complete Urgent CM within 7 duty days
11.1.2.2
95% compliance
5. Maintain appropriate and consistent climate control throughout the base IAW the Wing Commander’s semi-annual policy letter and AF directives
11.1.2.2.2.3 11.1.2.2.2.7
No more than 3 valid customer complaints or unsatisfactory observations per month
6. Maintain current and accurate data in Government data collection systems
11.1.2.2 11.1.2.2.4.1.1
95% compliance per data source
7. Accomplish inspections, repairs, maintenance, and service on dorm units that are vacant for change of occupancy maintenance within 7 duty days
11.1.2.2.2.5 No more than 3 valid customer
complaints or unsatisfactory observations per month
8. Ensure all work requests are processed within 24-hours of receipt
11.1.2.2.4.1.1 No more than 3 discrepancies
per month
9. Provide work request feedback to facility managers
11.1.2.2.4.1.1 No more than 3 valid customer
complaints or unsatisfactory observations per month
10. Ensure finished work request meets customer requirements
11.1.2.2 No more than 3 valid customer
complaints or unsatisfactory observations per month
11. Newly assigned Facility Managers must be trained within 30 days of appointment to the position.
11.1.2.2.4.1.2 Zero discrepancies
12. Perform, document, and maintain life cycle cost report for items/actions and critical asset costing $10K or greater
11.1.2.2.4.1.3, 11.1.2.2.4.1.5.6
90% compliance
VANCE AFB
OPERATIONS
11-2-1
13. Ensure the airfield lighting and arresting systems are fully operational and respond to arresting systems outages within 15 minutes during flying
11.1.2.2.3.3, 11.1.2.2.3.4
100% compliance
14. Monitor, perform temperature control, and modify existing programs to accommodate changes in occupancy times
11.1.2.2.2.7 No more than 3 valid customer
complaints or unsatisfactory observations per month
15. Respond to all contingencies and natural disasters during 24/7 operation
11.1.2.2 100% compliance
16. Ensure interruption of service does not exceed 60 minutes unless pre-scheduled, caused by natural or man-made disaster, or approved by the Government
11.1.2.2.2.1 100% Compliance
17. Provide professional, courteous, responsive customer service and accurate information
11.1.2.2.4.1.1 No more than 3 valid customer
complaints or unsatisfactory observations per month
18. Ensure personnel are timely in support of scheduled appointments
11.1.2.2. No more than 3 valid or
unsatisfactory observations per month
19. Ensure all RPIE items over $20K are submitted for capitalization within 5 days of project close-out
11.1.2.2.4.1.1 100% compliance
20. Develop and maintain long range plans for civil, mechanical, electrical, traffic programs
11.1.2.2.4.1.5.1-
No more than 4 discrepancies per plan
21. Ensure contractors are held accountable for warranty items
11.1.2.2.4.1.5.5 No more than 2 discrepancies
per quarter
22. Ensure all new items as a result of acquisition or construction are included in the PM program
11.1.2.2.4.1.5.6 No more than 2 discrepancies
per quarter
23. Maintain, validate, and update plans and data in the AMPs
11.1.2.2.4.1.5.7 No more than 5 discrepancies
per quarter
24. Maintain ICS to ensure compliance for Information Assurance
11.1.2.2.4.1.5.10 No more than 1 discrepancies
per quarter
25. Maintain accountability of government provided resources
11.1.2.2.4.2 No more than 4 discrepancies
per quarter
26. Manage the status of all government vehicles
11.1.2.2.4.3 No more than 2 discrepancies
per quarter
VANCE AFB
11-2-2
27. Update Wing leadership on scheduled work
11.1.2.2 100% compliance
28. Conduct facility condition assessments, complete 20% of the A & B facilities SF annually
11.1.2.2.4.1.5.11 100% compliance
29. Respond to and complete Plant Operations, Pest Control (Entomology), and Pavements Routine CM within 30 duty days
11.1.2.2. 90% compliance
11.2.2. Table 2
11.2.2.1. The following Service Summaries will be used when directed by the Government to perform Routine Sustainment and Planned Work.
1. Respond to and complete Government approved Sustainment Routine CM within 30 duty days
11.1.2.2. 90% compliance
2. Ensure Government approved planned work for installation meets required prioritized category, estimated start and completion timelines;
complete all measured work orders (i.e. planned work orders) by the estimated commitment date and within estimated costs
11.1.2.2. 95% programmed with assigned estimated start and completion dates
85% completed by estimated commitment date
90% must be accomplished within 25% of the estimated cost
3. Identify all completed planned work exceeding 25% of estimated cost and process for re-approval
11.1.2.2.4.1.4 100% of all planned work with a change in the scope of work that results in a 25% cost increase
VANCE AFB
11-2-3
File details come from the government source that posted it. Updated .