Attachment_1_Performance_Work_Statement_(PWS).pdf

FA2823-16-R-4029, ATTACHMENT 1 PWS

PROVIDE AND

MAINTAIN

PORTABLE

CHEMICAL TOILETS

PERFORMANCE

CONTRACT# TBD

28 June 2016

FA2823-16-R-4029, ATTACHMENT 1 PWS

ii

TABLE OF CONTENTS

SECTION 1

1. DESCRIPTION OF SERVICES

1.2. Service Calls

1.3. Reports and Records

1.4. Variation in Workload

1.5. Cancellation of Orders

1.6. Business Relations

1.7. Contractor Manpower Reporting Application (eCMRA)

SECTION 2

2. SERVICE SUMMARY (SS):

2.1. Performance Assessment

2.2. Periodic Progress Meetings

SECTION 3

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Equipment

3.2. Security, Fire and Medical Services

SECTION 4

4. GENERAL INFORMATION

4.1. Quality Control

4.2. Government Quality Assurance

4.3. Contractor Furnished Property and Services

4.4. Hours of Operation

4.5. Security Requirements

4.6. Performance of Services During Crisis Declared by the National Command Authority

4.7. Contractor Personnel

4.8. Safety Requirements and Reports

4.9. Environmental Controls

4.10. Prohibitions

4.11. Special Qualifications

APPENDIX A - ESTIMATED MONTHLY WORK LOAD

APPENDIX B - SAFETY REQUIREMENTS

SECTION 1

1. DESCRIPTION OF SERVICES.

1.0 General. This is a non-personal services contract to provide and maintain portable chemical toilets. Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall not perform Inherently Governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS. The Contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract. All service shall be performed in accordance with Federal, State, and Local Government laws, regulations, policies and procedures.

1.01 Overview Description of Services. The contractor shall provide all personnel, equipment, transportation, tools, materials, supervision, and other items and non-personal services necessary to furnish and service chemical toilets as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract. The Contractor shall be responsible for maintaining communication with the Contracting Officer (CO) and the Contracting Officer Representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract. The contractor shall provide the services necessary in connection with delivery, service and pick up of chemical toilets, and possess prior experience with fleet servicing of aircraft as defined in this PWS. In general, the contractor shall clean the interior and exterior of chemical toilets, empty and refill sanitizing chemicals, restock a minimum of two (2) rolls of toilet paper and locate toilets in a neat and orderly fashion. The contractor shall dispose of all incidental trash, debris, refuse, garbage, etc., off Government property, at no additional cost to the Government. Contractor shall maintain a listing of units, by station number, with location and service frequency, and reconcile this listing with the Contracting Officer Representative (COR) monthly.

1.02 Place of Performance. Eglin Air Force Base (AFB), Florida which consists of the Main Base, auxiliary fields, ranges, and test sites.

1.1 Specific Tasks: In addition to the below tasks, contractor shall reference, Appendix A, Estimated Monthly Workload.

1.1.1 Portable Chemical Toilets. The contractor shall provide enclosed, non-flushing, individual portable chemical toilets with an inside locking device, 40-gallon holding tank (minimum) capacity, and a minimum of two (2) full rolls of toilet paper. Each toilet unit shall be identified with the contractor’s name, phone number, and serial number in letters three (3) inches high. Units shall be cleaned on the interior and exterior to ensure units are free of all human waste, soiled toilet articles, dirt, and graffiti. Units shall be emptied and refilled with a minimum of five (5) gallons of sanitizing chemicals per chemical manufacturer’s instructions. Units shall be placed at locations to be specified by COR as required with a neat, and orderly appearance.

1.1.2. Handicapped Chemical Toilets. The contractor shall provide handicapped accessible portable chemical toilets that meet Americans with Disabilities Act (ADA) compliance when specifically requested by the Government.

1.1.3. Relocation. On occasion, the Government may require the contractor to relocate chemical toilets. The COR will telephonically contact the contractor with specific instructions to relocate chemical toilet(s). The contractor shall relocate the chemical toilet(s) within eight (8) working hours after notification. In these approved instances, the contractor shall invoice under the relocation contract line item number (CLIN) of the Bid Schedule.

1.2. Service Calls.

The contractor shall establish a service call system to include a phone number, mailing address, and electronic mail (e-mail). Emergency phone numbers shall be provided to the Contracting Officer (CO) and COR prior to start of contract. The service call system shall be set up to handle all types of service requests for chemical toilets. The service call system shall include permanent, training, special events, emergency needs, and fleet services. The contractor shall have the capability to execute responses to requests for a maximum of 15 units within 48 hours.

1.2.1. Unscheduled Services. On occasion, the contractor may be required to provide unscheduled services for chemical toilet units already in place. Calls for unscheduled services will be placed to the contractor by the CO or COR. Contractors shall have four

(4) work hours to respond to all calls for unscheduled services. Calls may be for services outside the hours specified in Section 4, paragraph 4.4.

1.2.2. Emergency Services. On occasion, the contractor may be required to provide emergency service outside the normal duty hours described in Section 4, paragraph 4.4.

Calls for emergency services shall be placed to the contractor by the CO or COR. The contractor shall have one (1) hour to respond to a call for emergency services. The contractor shall maintain capability to provide two (2) units within four (4) hours to support emergencies

1.2.3. Special Event Services. The contractor shall support “Special Events” throughout the performance periods of the contract without disruption to other services. (Example):

Eglin AFB Open House, 2 Comfort Stations, 12 Americans with Disabilities Act (ADA) compliant units and 150 regular use units receiving continuous service over three (3) days.

1.2.4. Fleet Services. On occasion, the contractor may be required to provide fleet services (aircraft toilets). Fleet services are defined as the cleaning of interior/exterior chemical toilets, emptying and refilling of sanitizing chemicals in Aircraft in accordance with (IAW) Air Force Regulations/Instructions via the use of the provided coupler for each aircraft serviced specified in Section 3, paragraph 3.1.

1.3. Reports and Records.

The contractor shall provide a monthly invoice for services rendered. The contractor shall maintain a service log that contains the date and time of service, and shall provide this log with the invoice to the COR. Monthly invoice shall be submitted to the COR no later than three (3) workdays following the month of service. Once invoice is reviewed and accepted, the contractor will be notified. The contractor will be responsible for submitting the invoicing documents via methods as directed by the Government, i.e.

submission in Wide Area Work Flow. Proper and timely submission of monthly invoicing is solely the responsibility of the contractor.

1.4. Variation in Workload.

This is a Requirements contract for chemical latrine services that fall under the purview of the 796 Civil Engineering Group. Workload estimates in Appendix A, Estimated Monthly Workload, are provided for information only as a guide based on historical requirements for the purpose of estimating and scheduling required resources. The actual quantities ordered may vary as more or less than the estimated workload provided in Appendix A. It is the contractor’s responsibility to ensure adequate resources are available to perform all required tasks included in the task order (Reference FAR clause 52.216-21 entitled “Requirements”). Due to possible surges or reductions of required troop support, the Government anticipates the possibility of future increases or decreases to this requirement over the life of the contract. Any significant changes will be negotiated by the contracting officer through a modification to the contract. Variations can be expected for all types of services to include special events and unscheduled services. Variations/deviations in workload data shall not constitute grounds for an adjustment or claim against the Government. The Government reserves the right to increase or reduce the level of services required to meet changing requirements and/or budget constraints. Significant changes to the contract requirements will be negotiated by the Contracting Officer through a modification.

1.5. Cancellation of Orders.

The Government reserves the right to cancel a request within eight (8) working hours of the required date and time. Cancellation within the allotted timeline will be at no additional cost to the Government.

1.6. Business Relations.

The contractor shall work with the Government to resolve issues and conflicts in a timely and expeditious manner.

1.7. Contractor Manpower Reporting Application (eCMRA).

1.7.1 The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the secure data collection site (i.e. Contract Manpower Reporting Application). The contractor shall register in eCMRA within 30 days of contract award. The contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through

September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the above eCMRA help desk.

1.7.2. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the CMRA link at http://www.ecmra.mil.

SECTION 2

2. SERVICE SUMMARY (SS):

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SS # Performance Objective PWS Para Performance Threshold SS 1 Cleaned inside and outside:

Units free of all human waste, soiled toilet articles, dirt and graffiti.

1.1, 1.2 Not to exceed (2) Customer Complaints of non-performances per month

SS 2 Empty / Refill:

Empty units and refill with a minimum 5 gallons sanitizing chemicals.

1.1, 1.2 Not to exceed (2) Customer Complaints non-performances per month

SS 3 Restocking:

At least 2 toilet paper rolls.

1.1, 1.2 Not to exceed (2) Customer Complaints non-performances per

SS 4 Position:

Placed where required, neat, orderly appearance.

1.1,1.1.2 Not to exceed (2) Customer Complaints non- performances per

2.1. Performance Assessment.

2.1.1. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed after notification by the COR. Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO. Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.1.2. Periodic Validation. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

2.2. Periodic Progress Meetings.

The CO, COR, other Government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues should be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. Contracting will put the minutes in writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office within five (5) business days of receipt identifying areas of non-concurrence for resolution.

SECTION 3

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

The Government will not provide any facilities or storage space for the contractor’s use under this contract.

3.1. Government Equipment.

The Government will provide Aircraft fleet service coupler to the contractor for performance of this contract. This will be issued to contractor via hand receipt for accountability.

3.2. Security, Fire and Medical Services.

The Government will provide police and fire protection. Security Police/Fire Department telephone extension is 911 for emergencies. Security Police extension for routine calls is

(850) 882-2502 and Fire Department is (850) 882-5856. Eglin AFB will provide emergency medical services for Contractor personnel in performance of services under this contract base IAW Air Force Instruction (AFI) 41-115 Chapter 1. The Contractor shall reimburse the Government for treatment provided at the current reimbursement rate for non-authorized user IAW AFH 41-114, paragraph 42. The Contractor shall provide to the [96th] Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment on base. All mishaps will be promptly reported to the base safety office through the COR.

SECTION 4

4. GENERAL INFORMATION

4.1. Quality Control.

In compliance with the contract clause entitled “Inspection of Services” FAR52.246-4, the contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices. At a minimum, the items listed in 4.1.1 shall be submitted to the contracting officer prior to pre-performance conference. The contracting officer will notify the Contractor of acceptance or required modifications to the plan before the contract start date. The Contractor shall make appropriate modifications and obtain acceptance of the plan by the contracting officer before the contract start date.

4.1.1 Quality Control Plan (QCP)

The Contractor shall be required to submit a QCP within two weeks after contract award date to the COR for review. The Contractor’s quality control plan shall contain, as a minimum, the following items:

a. A description of the inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

c. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

4.1.2 Quality Control Manager. The contractor shall provide a Quality Control Manager who shall be responsible for the performance of the work. The name of this person and alternate shall be designated in writing to the CO prior to the contract start date. Changes to personnel shall be submitted to the Government within five (5) workdays of the change.

The Quality Control Manager or alternate shall have full authority to act on all contract matters relating to the daily operation of the contract.

4.2. Government Quality Assurance.

According to the Inspection of Services clause(s), the Government will evaluate the Contractor's performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the contracting officer as a result of surveillance will be according to the terms of this contract.

4.2.1. Quality Assurance.

The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The Government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates. The Government shall also receive and investigate complaints from customers. The Government representative shall make the determination of the validity of all customer compliant (s) and the Contractor shall address/correct all valid customer complaints.

4.2.2. Contracting Officer Representative (COR).

COR are representatives of the Contracting Officer and will participate in the administration of this contract. Subsequent to contract award, the Contractor will be provided with a letter identifying COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

4.2.3. Government Observations. Building managers, Inspectors General, or Air Force Audit Agency persons are authorized to observe contractor operations. These personnel shall not direct nor interfere with contractor performance.

4.2.3.4 Contract Discrepancies. The Government COR or CO will periodically evaluate the Contractor’s performance using the methods of surveillance listed in Section 2 – Service Summary of the PWS. Government personnel will record all surveillance observations.

When an observation indicates defective performance, the COR will require the Contract Manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. If the Contractor challenges the validity of any observation, and the COR and Contract Manager cannot come to an agreement, the complaint in question shall be forwarded to the Contracting Officer for resolution. The preferred method of dealing with any valid observation is re-performance, if possible, and at no additional cost to the Government.

Repeat observations or an incident that violates safety or environmental regulations shall require the COR to instigate a Corrective Action Report (CAR) through the Contracting Officer. The Contractor shall be given three (3) business days to respond to the CAR with either an explanation on why it disagrees with the CAR or with its concurrence with the CAR, any disciplinary action taken, and a mitigation plan to avoid repeat occurrences.

4.3. Contractor Furnished Property and Services.

Except for those items or services specifically stated to be Government-furnished in Section III, the contractor shall furnish everything required to perform this contract in accordance with all of its terms. The following mentioned requirements are not all inclusive of the contractor furnished items and services required in the performance of this contract.

4.3.1 The contractor shall furnish all personnel, vehicles, and equipment required to perform all contract requirements. Contractor vehicles shall be maintained in good operating order and meet all Federal, State, local, and base requirements. This includes but is not limited to: compliance with environmental laws, weight restrictions, and safety requirements. The contractor shall not perform vehicle maintenance or repair on Government property unless classified as an emergency or as approved by the Contracting Officer. Each Contractor employee driving a privately owned vehicle on the installation must carry minimum liability insurance as required by the State. Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seatbelts is mandatory. Any contractor employee cited for driving under the influence will have their driving privileges immediately revoked for a period to be determined.

4.3.1.1 The contractor shall notify the COR immediately if a chemical toilet(s) is damaged other than fair, wear and tear.

4.3.2 The contractor shall maintain at his own expense an operating business telephone at all times IAW PWS paragraph 1.2.

4.3.3. The contractor shall furnish identification badges, clothing and equipment to contractor personnel as required for performance under this contract.

4.4. Hours of Operation.

Normal work hours are 5:00 A.M. to 6:00 P.M., Monday through Friday, excluding federal holidays. The Government reserves the right to change hours of operation or restrict contractor access. The contractor may request to work during periods outside of normal duty hours. The request shall be submitted in writing to the CO for written approval and to the COR. The request shall state the contract number, and the dates, times and work that will be accomplished. Approval for extended hours by the contracting officer during exercises, mission changes or completion of backlog work will not be unreasonably withheld. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

4.4.1. Federal Holidays. Unless required by the Contracting Officer, the contractor shall not be required to provide routine services on the following holidays recognized by Eglin AFB. These holidays are normally as follows:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Presidents Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day *If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.4.2. Hours of Operation Other Than Normal. The contractor shall work whatever hours necessary to resolve an emergency occurring within his or her area of responsibility. There are numerous mission situations that may require the contractor to work other than normal hours. Some of these situations include but are not limited to:

military exercises, contingency operations, weather emergencies, or other special events such as open house, change of commands, and distinguished visitor support, etc.

4.4.3. Make Up Service. If services are performed three (3) times weekly or less frequently, and that service day falls on one of the above holidays, the contractor shall be required to make that service up the following Government work day.

4.4.4. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible as determined by the COR after reopening the base.

4.5. Security Requirements.

4.5.1. Contractor Access to Air Force Installations: Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFARS 5353.242-9000, Contractor Access to Air Force Installations.

All documentation shall be submitted on or before the pre-performance conference, as required. The contractor shall also comply with all requirements and procedures IAW EAFBI 31-101, Installation Access. The contractor shall ensure all employees requiring access to the installation to include all ranges and sites have completed all requirements and obtained authorization from the contracting office. All vehicles shall be operated IAW Base traffic rules and regulations. Vehicle operators that will service aircraft shall complete the Eglin Base Operations Flight Line Driving Orientation prior to operating on any portion of the active flight line. The Government reserves the right to limit or deny access to the installation as required.

4.5.2. The contractor shall retrieve all identification media, including vehicle decals, from employees who depart for any reason before the contract expires, e.g. termination, retirement. Vehicles are subject to inspection by the COR, Base Safety Office, and Security Forces.

4.5.3. Restricted Areas/Access. During the course of the contract, certain areas/sites may be restricted or closed to contractor personnel. The contractor shall comply with all requirements for entry to include signing in or securing an entry badge. In addition, unscheduled gate closures may occur at any time and personnel entering or exiting the installation may experience delays.

4.6. Performance of Services During Crisis Declared by the National Command Authority.

IAW DFARS 237.76 and aforementioned Air Force implementation, unless otherwise directed by an authorized Government representative, it is determined that services as identified in this PWS are non-essential for performance during a crisis.

4.6.1. Continuation of Essential DoD Contractor Services During Crisis. All services to be performed under the contract have been determined to be non-essential for performance during crisis; some services may be required to support an activation, exercise of contingency plans outside the normal duty hours, or crisis. The Base could be closed because of security problems or other events. Should one of these situations occur, Base Command approval authority or the CO would determine services required during the crisis. Unless otherwise notified by the Government the contractor should listen to or watch one of the local television or radio stations for notification of a possible base closure.

4.7. Contractor Personnel.

The Government reserves the right to restrict the employment, under this contract, of any Contractor employee, or prospective Contractor employee who is identified as a potential threat to health, safety, security, general wellbeing, or the operational mission of the installation and its population. Contractor shall perform background checks, at Contractor's expense, to ensure that said employee has not been convicted of any sexual crime or any crime against children.

4.7.1 Alcohol/Drug Use. The consumption of alcoholic beverages or illegal drugs by Contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

4.7.2 Appearance. Contractor personnel shall present a neat appearance. Contractor’s uniform must be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company and by wearing badges that contain the company name and employee name.

4.7.3 Training. The Contractor shall give all training required to meet requirements of the PWS. The Contractor shall maintain training and experience records for each employee during the period of this contract that reflect sufficient personnel are qualified to accomplish all tasks required by this contract. Provide status of employee training upon Government request.

4.7.4 English Language. Employees who deal directly with customers will be required to effectively communicate with the customers in English. This requirement is strictly for the purpose of efficiently performing the contract tasks.

4.7.5. Use of Government Employees. The Contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. In addition, the Contractor shall not employ any person who is an employee of the Department of the Defense if such employment would be contrary to the policies contained in AFI 64-106, Chapter 1, Industrial Labor Relations Activities.

4.7.6 Employment of Spouses/Dependents. The Contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

4.7.7. Off-duty Military Personnel. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. However, their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.7.8. Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

4.7.9 Contract/Project Manager. The contractor shall provide a contract/project manager who shall be responsible for the performance of the work. The name of this person and alternate shall be designated in writing to the CO prior to the contract start date. Changes to personnel shall be submitted to the Government within five (5) workdays of the changes.

The contract manager or alternate shall have full authority to act on all contract matters relating to the daily operation of the contract. The contract manager or alternate shall be available during normal duty hours within one (1) hour to meet with Government personnel to discuss contract issues or concerns. After normal duty hours, the manager or alternate shall be available within two (2) hours. The contract manager shall be able to effectively communicate with contractor employees.

4.7.10. Personnel Roster. The Contractor may be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added. The selection, assignment, and management of contractor employees is the responsibility of the contractor; however, the contactor shall not employ any individual who is identified as a potential threat to the health, safety, security, and general wellbeing, or operation of the installation’s mission or personnel. The contractor is fully responsible for the performance and conduct of his/her employees at all times. The contractor shall not allow any employee to perform work under this contract while under the influence of alcohol, drugs, or any other incapacitating agent. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees.

4.8. Safety Requirements and Reports.

The contractor shall perform work in a safe manner as required by Eglin AFB and in accordance with all Occupations Safety and Health Act (OSHA) standards and AFOSH.

Detailed information is available on the OSHA website at http://www.osha.gov. It is the contractor's sole responsibility for compliance with OSHA, Public Law 91-596. The contractor shall comply with all federal, state and local laws, and Air Force Instructions for the protection of their employees while working on an Air Force Installation or property. The protection of contractor employees is exclusively the obligation of the contractor. Contractor shall manage all work areas to ensure the safety of building occupants, base personnel, or visitors in or near the areas. The contractor shall submit a Safety and Health Plan that describes the capabilities and processes to ensure compliance with safety and health requirements during the performance of the work described in the solicitation. The contractor's plan shall include appropriate measures to ensure the contractor reacts promptly to investigate, correct and track alleged safety and health violations and/or uncontrolled hazards in contractor work areas. Contractor must ensure that personnel are properly trained on the equipment they are tasked to operate. All requirements as specified in Appendix B, Safety Requirements shall apply to the contractor and its subcontractors performing work under this contract. The contractor shall provide a verbal report to the CO/COR within four (4) hour for each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed hard copy of required Accident Investigation Reports to the CO within three (3) calendar days of each occurrence.

4.9. Environmental Controls.

4.9.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Federal, State, Interstate, and local laws and permits, regulations, and requirements regarding environmental protection. This includes Air Force regulations, operating procedures and permit conditions. Contractor operations are subject to environmental compliance inspections without notice. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect.

4.9.2. Environmental Training. In accordance with Air Force regulations, the contractor shall have a Hazard Communication Program. Certification of hazards communication training shall be forwarded to the CO within ten (10) days after contract start date.

Certification of training shall be updated annually, or as required. The contractor shall ensure that all efforts are made to prevent or minimize the exposure of any persons to health hazards during the performance of work under this contract. The contractor shall ensure the availability and use of appropriate personnel protective equipment.

4.9.3. Notification of Environmental Spills. If the contractor spills or releases any material in performance of this contract (such as oils, sewage or grease) or any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to the Base Security Forces at 911 and the CO or designated COR. The COR will notify 96 CEG/CEVCE.

4.9.4. Liability. The contractor shall assume liability for acts of omission in regard to compliance with Federal, State, and local environmental statutes, regulations and applicable guidelines, including, but not limited to fines or penalties associated with enforcement actions and costs for environmental restoration (removal actions, remedial actions, and corrective actions). The contractor and any subcontractor shall assume liability in the event that their actions result in the release of any hazardous substance in the air, soil, surface water, or ground water. The liability for the spill or release of such substances rests solely with the contractor and its agent. The contractor and any subcontractors shall be responsible for documentation, reporting, assessment, and remedial action requirements associated with such release and any resulting contamination. The contractor shall provide copies of all manifests and/or shipping papers to the Government prior to removing wastes from Eglin AFB. The Government reserves the right to initiate and complete all cleanup actions. This does not alter or amend the contractor’s liability for the site cleanup. The contractor or subcontractor shall reimburse the Government for all costs associated with cleanup.

4.9.5. Environmental Pollution Prevention. The contractor shall perform all work so as to minimize environmental pollution or degradation of the environment or natural/cultural resources. The contractor shall comply with all Federal, State, and local regulations and guidelines, while on the reservation to ensure safe working conditions for contractor personnel and a safe environment for the occupants of Air Force facilities.

4.9.6. Hazardous Materials/Waste. The contractor shall adhere to the provisions of the Eglin Hazardous Materials Management Control Program. Storage of hazardous materials on base is not authorized.

4.10. Prohibitions.

Unless otherwise approved, in writing, by Air Armament Center’s Environmental Management Compliance division (AAC/EMC), the contractor shall not use: Lead– based paints containing .5 percent or greater, by weight, of lead, products containing Class I Ozone Depleting Chemicals (ODCs), or paints, paint thinners, solvents or strippers with 3.5 pounds per gallon or more of volatile organic compounds.

4.11. Special Qualifications.

4.11.1. Licenses/Permits. The contractor shall, at no expense to the Government, obtain all licenses and permits required for the services identified in the PWS. The contractor shall be responsible for all damages to persons/property that may occur as a result of contractor negligence in connection with the work services, including spills.

4.11.2. Health and Rehabilitative Services (HRS) Permit. The contractor shall be permitted for operation as a temporary pumping service by the State of Florida Department of Health and Rehabilitative Services (HRS), Okaloosa County Public Health Unit. The contractor shall provide a copy of the permit to the CO at the pre-performance conference and when updated as required by HRS.

4.11.3. Spill Response. The contractor shall provide a “Spill Response Plan” with their proposal. The plan shall outline procedures for spill(s) response and shall comply with all State, Federal, and Environmental Protection Agency (EPA) rules and regulations for coverage of non-hazardous spills. The Spill Response Plan shall be approved prior to contract start date and revised, as required, through the life of the contract.

4.11.3.1. The contractor shall report all spills IAW paragraph 4.9.3. Information to be provided includes; spill location, type of material, and estimated quantity. The contractor shall have absorbent materials and containers on hand at all times to contain up to 100-gallon spills. For spills/releases beyond internal capability, the contractor must request immediate emergency response support from the base Fire Department (911).

APPENDIX A - ESTIMATED MONTHLY WORK LOAD

Note: Estimated workload provided for information only as a guide based on historical requirements for the purpose of estimating and scheduling required resources. The actual quantities ordered may vary as more or less than the estimated workload provided in this Appendix A. It is the contractor’s responsibility to ensure adequate resources are available to perform all required tasks included in the task order (Reference FAR clause 52.216-21 entitled “Requirements”). Due to possible surges or reductions of required troop support, the Government anticipates the possibility of future increases or decreases to this requirement over the life of the contract.

Provide and service chemical restrooms for Eglin AFB:

Monthly 1X service per week 128 EA

Monthly 2X service per week 8 EA

Monthly 3X service per week 7 EA

Monthly 5X service per week 1 EA

Monthly 7X service per week 1 EA

Weekly 1X service per week 29 EA

Weekly 2X service per week 7 EA

Weekly 3X service per week 1 EA

Weekly 5X service per week 1 EA

Weekly 7X service per week 1 EA

2 week 1X service per week 1 EA

2 week 2X service per week 1 EA

2 week 3X service per week 1 EA

2 week 5X service per week 1 EA 2 week 7X service per week 1 EA

3 week 1X service per week 1 EA

3 week 2X service per week 1 EA

3 week 3X service per week 3 EA

3 week 5X service per week 1 EA

3 week 7X service per week 1 EA

Unscheduled Services 1 EA

Emergency Services 4 EA

Relocation 3 EA

Handicap per day with daily service 8 EA

Air show support 1 EA

(ANNUAL REQUIREMENT)

Aircraft toilet 4 EA

APPENDIX B - SAFETY REQUIREMENTS

1. The contractor must have and submit a “Safety and Health Plan” which addresses in detail the items listed below prior to commence of work. The company’s specific processes and procedures must be included in the Safety and Health Plan. If task specific procedures are incorporated into a company local document, those procedures must be attached to the submitted Safety and Health Plan. Referencing the company's local procedure/document in the Safety and Health Plan is not adequate; procedures/processes must be part of the plan. If the company's local procedure/document is not attached; the submitted Safety Plan will be returned NOT ACCEPTED by the Government. The Safety and Health Plan shall be approved prior to contract start date and revised, as required, through the life of the contract.

2. CONTRACTOR EMPLOYEES: Contractor employees must comply with all state, federal and local regulations, Occupational Safety and Health Administration (OSHA) standards, Air Force Occupational Safety and Health (AFOSH) Standards and Corps of Engineers Safety Manual (EM 385-1-1) while working on an Air Force Installation. If a conflict is noted, the most stringent requirement takes precedence. The government shall assume no liability or responsibility for the contractor's compliance or non-compliance with such requirements. The contractor shall furnish to each of his/her employees a place of employment, which is free from recognized hazards. The contractor shall brief his/her employees on the safety requirements of this contract and on hazards associated with prescribed tasks. In addition, the contractor is required to flow down the safety requirements/specification to all subcontractors. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The contractor must coordinate and perform work so as not to impact the safety of government employees or cause damage to government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The contractor must also protect personnel from hazards generated by the work. Contractors must post signs and have written procedures for specific tasks in a language that is understood by its personnel. As part of the Contractor Safety and Health Program, the contractor shall assign in their plan, by name and phone number, a person who will be the primary point of contact for safety and health issues for the on-site operation.

3. MISHAP NOTIFICATION: The contractor shall notify the Center Safety Office (AAC/SEG) telephonically at (850)-882-5603 during duty hours and (850)-883-4020 after hours, within four (4) hours after initial notification of all mishaps or incidents for damage to DoD property (material plus labor) entrusted by this contract and employee injuries as a result of the contract operation per Air Force Instruction (AFI) 91-202/AFMC Sup 1, chapter 12.2.4. A follow-up (written or e-mail) of this mishap/incident notification shall be sent within three (3) calendar days to the Contracting Officer (CO) or the Administrative Contracting Officer (ACO) and the Government Contract Representative (COR)/Quality Assurance Personnel (COR), who will forward it to the Center Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

a. Contract, Contract Number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (Events leading to accident/incident)

d. Cause of accident/incident, if known

e. Estimated cost of accident/incident (material and labor to repair/replace)

f. Impound Authority Name and Phone Number (as applicable)

g. Nomenclature of equipment and personnel involved in accident/incident

h. Corrective actions (taken or proposed)

i. Other pertinent information

Note: If requested by Government Personnel (CO/ACO/COR), the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is finalized and closed out.

4. CELL PHONE USAGE: It is prohibited to use a cell phone while operating a motor vehicle on Eglin AFB, except when using a hands-free device. A hands-free device is a headset (such as a Bluetooth) or earpiece that allows vehicle operators to keep both hands on the steering wheel and eyes on the road whenever the vehicle is in motion.

Speakerphone is not hands-free. Texting while driving a vehicle is PROHIBITED on Eglin Air Force Base.

5. MOTOR VEHICLES: Contractor shall comply with the standards in: DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations", Nov 2, 1981, para 3-4;

DODI 6055.4, DoD Traffic Safety Program, 20 Jul 99; AFI 91-207, USAF Traffic Safety Program, 22 May 07; and AFI 91-207 AFMC SUP1, The US Air Force Traffic Safety Program, 1 Oct 07. Each applies to all persons at any time on an Air Force Installation and includes all leased, owned, or privatized property including housing areas. In addition:

AFI 13-213, Airfield Management, 29 Jan 08, paras 1.3.6 and 4.4.2.1 guidance applies to all contractors, sub-contractors, vendors, commercial delivery companies, and all other private business vehicles who operate on an Air Force Base, including the airfield (to include the industrial areas and any buildings or hangars located upon the airfield) in support of their mission.

6. FOREIGN OBJECT DAMAGE (FOD) Awareness, Prevention and Responsibilities Contractor shall comply with the standards in: AFI 21-101 AFMC SUP 1, Aircraft and Equipment Maintenance Management, 14 Dec 07, paragraphs 14.19 - 14.19.10.1.13;

National Aerospace Standard (NAS) 412, Foreign Object Damage/Foreign Object Debris (FOD) Prevention Program, Oct 97; AFOSH STD 91-100, Flightline Vehicle Operations, 1 May 98, Chap 6; for Eglin AFB. The FOD program must be integrated into the day-to-day operations to reduce/eliminate FOD incidents. Programs will include covering waste dumpsters, waste hauling trucks, barriers in place to stop migrating FOD from dirt and gravel piles, and end of shift or daily clean-up. The contractor will brief their personnel at least weekly on any FOD requirements. All contractors, subcontractors performing maintenance in a FOD–potential area will receive and have documented initial FOD Awareness and Prevention training. Contact Tim Gunnison, phone: 882-2614 to enquire about training. All vehicle operators are responsible for performing a Foreign Object (FO) inspection on their vehicles including all towed equipment, vehicle tires and open cargo areas of vehicles prior to entering the marked runway, taxiway, flight line, and aircraft parking ramps and other areas as directed by the Installation FOD Awareness and Prevention Officer. All “open-air” delivery vehicles must be free of loose items/debris that could potentially fall from the vehicle and cause a FOD hazard. The cargo beds of pickups truck must be clean or covered prior to entering the airfield.