WICS_PWS_20141204.pdf

SCHRIEVER AIR FORCE BASE (SAFB), COLORADO

WING INFORMATION & COMMUNICATIONS SUPPORT

(WICS)

PERFORMANCE WORK STATEMENT (PWS)

FA2550-13-R-8001

4 December 2014

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Table of Contents

41TProgram Management and Quality41T 41T1.0 Program Management and Quality 41T 41T1.1 General Management41T 41T1.2 Contract Performance Measurements41T 41T1.3 Personnel Management41T 41T1.4 Training41T 41T1.5 Contingencies and Emergency Support 41T 41T1.6 Reimbursable Travel 41T 41T1.7 Program Management Support41T 41T1.8 Administrative Support41T 41T1.9 Contractor Manpower Reporting Application (CMRA).41T 41T1.10 Phase-in/Phase-out41T

41TOperations41T 41T2.0 Operations41T 41T2.1 Defense Satellite Communications Systems Operations 41T 41T2.2 Milstar Air Force Command Post Terminal Operations41T 41T2.3 Global Broadcast Service Operations41T

41TInformation and Communication Systems Maintenance41T 41T3.0 Information and Communication Systems Maintenance41T 41T3.1 Maintenance Operations Center (MOC)41T 41T3.2 Standard Maintenance Practices41T

41T3.3 MILSATCOM41T

41T3.4 Systems and Software Support 41T 41T3.5 Technical Support 41T

41TSupply and Logistics Support 41T 41T4.0 Supply and Logistics Support 41T 41T4.1 Supply Support 41T 41T4.2 Logistics Support 41T

41T50 SW Configuration Management41T 41T5.0 50 SW Command, Control, Communications, and Computers (C4) Installation Standards and Configuration Management41T 41T5.1 Configuration Management41T

41TWing Information Assurance (IA) and Information/Communication Systems Support 41T 41T6.0 Wing IA and Information/Communication Systems Support 41T 41T6.1 50 SW Wing Level Information Assurance Office (IAO) 41T

41TSystems Safety 41T 41T7.0 System Safety 41T 41T7.1 Systems Safety Support 41T

41TOther Support Requirements41T 41T8.0 Other Support Requirements41T 41T8.1 Security 41T 41T8.2 General Safety 41T 41T8.3 Facility Infrastructure Support 41T

41TAppendix A – Service Summary 41T 41TAppendix B – Acronyms41T 41TAppendix C – Definitions41T

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The Wing Information and Communication Support (WICS) Performance Work Statement (PWS) describes the services required to operate, maintain, and logistically support 50th Space Wing (50 SW) information and communications systems identified herein. The 50 SW supports multiple programs and resources under the auspices of Air Force Space Command (AFSPC).

The scope of this PWS includes potential changes to the 50 SW information and communication systems that may require support to a level yet to be determined (TBD). In addition, during the life of the WICS contract other agencies may locate to SAFB that may require support under this

PWS.

SAFB

SAFB is home to the 50 SW. Support is required for various 50 SW information and communications systems and associated tenant organizations.

Tinker AFB, OK (OKC)

The Defense Enterprise Computing Center (DECC) at Tinker AFB, OK (hereafter referred to as OKC) houses the Global Broadcast Service (GBS) “Primary” Satellite Broadcast Manager (SBM) equipment and provides GBS Global Information Grid (GIG) network connectivity.

Mechanicsburg, PA (MECH)

The DECC at Mechanicsburg, PA (hereafter referred to as MECH houses the GBS “Backup” Continuity of Operations (COOP) SBM equipment and provides GBS GIG network connectivity.

Defense Satellite Communications System (DSCS)

DSCS 43Tis used for high priority command and control communication such as the exchange of wartime information between defense officials and battlefield commanders. The military also uses DSCS to transmit space operations and early warning data to various systems and users.

For the purposes of this acquisition, the DSCS resources consist of, but are not limited to:

Dual AN/GSC-52 terminals Four AN/USC-28 spread spectrum multiple access (SSMA) MODEMs AN/MSC-66 Digital Communications Satellite Subsystem (DCSS) OM-88 MODEMs Interconnect Facility

Milstar

Milstar is used for high priority, secure and jam resistant worldwide communications to meet the requirements of the Armed Forces of the United States, For the purposes of this acquisition, the Milstar resources consist of, but are not limited to:

AN/FRC-181 MILSTAR Command Post Terminal S-790/FRC-181 extremely high frequency (EHF) antenna support shelter (EHFASS)

Global Broadcast Service (GBS)

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GBS is a space-based, world-wide, high-capacity broadcast system that provides a one-way, high-speed flow of high-volume national security essential information to forces garrisoned, deployed, or on the move with small receive-only GBS terminals. GBS managed information consists of unclassified and classified video, audio, data, imagery and other information product types. GBS is divided into three segments: broadcast, space, and receive.

The broadcast segment consists of:

Communications connectivity

GBS SBM

Mission unique equipment (MUE) Computer and operations center capabilities to collect, organize, control, and transmit

GBS source provider video and data products to supporting satellite uplink facilities.

The space segment consists of:

GBS mission payloads on ultra-high frequency (UHF) follow-on (UFO) satellites Wideband global satellite communications (SATCOM) (WGS) satellites accessed through DISA Teleport Gateways

The receive segment consists of:

Tactical GBS unique receive suite (RS) terminals consisting of an antenna and receive broadcast manager (RBM).

For the purposes of this acquisition, the GBS resources shall include:

GBS Operations Center (GBSOC) at SAFB GBS SBM MUE at the OKC DECC GBS SBM MUE at the MECH DECC

Future Requirements

The following is a summary of potential 50 SW requirements growth. These may require support to a level yet to be determined. This list is provided as information only and is subject to additions, deletions, and/or other changes.

Modernization of Enterprise Terminals (MET) - DSCS GBSOC additional Receive Suites GBS TRANSEC Enabled Architecture GBS COOP site to be determined Family of Advanced Beyond Line-of-Sight Terminals (FAB-T)

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Chapter 1 Program Management and Quality

1.0 Program Management and Quality

The contractor shall provide the resources, personnel, and services necessary to perform the requirements of this PWS. The contractor shall provide qualified, certified, and trained personnel during normal and all contingency scenarios at all locations identified in this PWS.

The contractor shall notify the Government Management Team (GMT) of all issues it considers not within the scope of this contract. The GMT consists of the Program Manager (PM), the Contracting Officer (CO), and the Contracting Officer’s Representative (COR).

1.1 General Management

The contractor shall monitor program status and resolve problems with minimum impact to operational performance. The contractor shall provide a Program Management Plan, Contract Data Requirements List (CDRL A101).

CDRL A101 - Program Management Plan

1.1.1 Notice

The contractor shall advise the GMT immediately of any problems affecting the contractor’s performance or impacting mission accomplishment.

1.1.2 27T Documentation

The contractor shall be responsible for creating, maintaining, delivering, and disposing of government-required documents, records, and reports used for accomplishment of WICS requirements. If requested by the GMT, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request. All documentation, products, and data developed in support of the WICS contract are the property of the US Government.

1.1.3 Coverage Hours

For contractor tasks that are required during normal duty hours, the contractor shall adopt a work schedule that mirrors the government’s federal work/holiday schedule.

1.2 Contract Performance Measurements

PWS performance parameters are based on meeting 50 SW mission objectives. The services summary (SS) is found in PWS appendix A. The contractor shall comply with the SS.

1.3 Personnel Management

The contractor shall be responsible for the following aspects of personnel management.

1.3.1 Program Manager

The PM shall have full authority to act for the contractor on all matters relating to daily operations of the WICS contract. The PM or authorized designee shall be available at all times for discussions via teleconference.

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1.3.2 Contracting Manager

The Contracting Manager or authorized designee shall have the authority to review and sign all contract actions. The Contracting Manager shall be available during normal duty hours for discussions via teleconference.

1.3.3 Contractor Employees

All contract employees who interface with the government, either electronically or in person, shall be able to read, write, speak, and understand English. The contractor shall select personnel who are fully certified and/or qualified, trained and have the necessary security clearances to provide the government the services required by the WICS contract. The contractor shall consider retainability of employees as part of its overall responsibility of managing the contractor workforce, especially for functions with unique qualifications, extensive training requirements, and/or security concerns. The contractor shall identify/introduce themselves as contractor personnel and display distinguishing badges or other visible identification for meetings with government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence in accordance with (IAW) DFARS 211.106.

1.3.3.1 Contractor Points of Contact

The contractor shall maintain a listing of all key contractor management personnel (See CDRL A102 in PWS Para 1.5). This list shall be maintained and provided to the GMT at contract start and when changes occur.

1.3.3.2 Contractor Conduct

The contractor employees shall be subject to regulations and directives governing the activities of personnel on government installations. The installation commander may direct the contractor, in writing, to remove any employee from the installation when retention of such employee endangers life, property, security, or where such an employee violates reasonable and necessary base regulations. In addition, when a mishap occurs or improper behavior is displayed by an employee, the government reserves the right to require immediate removal of the individual from the installation.

1.4 Training

1.4.1 The contractor shall conduct an operations certification/maintenance qualification training program for contractor personnel.

1.4.1.1 Contractor Specialized Training

The contractor shall create, update and conduct a formal position certification/qualification training program to ensure only certified/qualified contractor personnel are assigned to perform operations and maintenance positions identified as requiring certification/qualification. The contractor shall provide 100% task coverage for all positions, per shift, per workcenter, as defined in the PWS. The certification/qualification program is to be contractor self-contained, requiring no technical or materiel support from the government and is subject to government review. The contractor shall provide position training standards for certification/qualification as applicable and a timeline for achievement that is subject to government review.

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1.4.2 Training Records

The contractor shall maintain training records for personnel. All training records shall be made available for government review when requested.

1.4.3 Ancillary Training

The contractor shall participate in ancillary training as required by the work being performed and IAW applicable documentation (instructions, standards, etc.). The contractor shall establish and maintain a training document or database, or use the existing Integrated Maintenance Data System (IMDS) database, to track contractor ancillary training requirements. At a minimum, the document or database will reflect training due dates, training completion dates and projected due dates. The document or database will be available for government review upon request.

1.4.4 Training and Education Costs

The government will provide initial training and/or materials for new or modified information and communication systems and support systems. The contractor shall attend government provided specialized training (e.g., not commercially available) as directed. Government contract actions will be initiated on a case-by-case basis if overtime is required. When government funds are utilized for training, the contractor shall refund to the government training and education costs for employees, who resign, or are terminated or otherwise unable to perform duties they were trained for within twelve months of completion of such training or education for reasons within the employee’s control.

1.5 Contingencies and Emergency Support

Unless otherwise directed by the CO, the contractor shall ensure continued support at SAFB, as well as other locations identified in this PWS, during crises as required by DoDI 1100.22, policy and procedures for determining workforce mix. The contractor shall provide a contingency plan for providing reasonable assurance of continuation of mission essential services during crises conditions, (CDRL A102). The plan shall designate mission essential personnel and include their name, address, and telephone number. The contractor is required to maintain updates to this plan as necessary and ensure that coverage is provided during real-world and exercise scenarios. Unless otherwise directed by the government, the contractor shall ensure continued support in the event of emergencies, to include natural, man-made and other emergencies, and shall continue support during all defense readiness conditions, e.g., defense condition (DEFCON), threat conditions, e.g., force protection condition (FPCON), and alarm conditions, e.g., Alarm Black, except when there is a direct and immediate life threatening situation, e.g., the need to take shelter during a missile attack. The contractor shall increase the level of support during wartime and other contingencies as directed by the government. The government may negotiate an equitable adjustment for any additional hours worked. This plan shall be maintained and provided to the GMT at contract start and when changes occur.

CDRL A102 - Contingency Plan and Mission Essential Personnel Designation

1.5.1 Exercise/Inspection Support

The contractor shall fully participate in all 50 SW exercises/inspections to the level dictated by the scenarios in progress. This support will be required on a non-mission interference basis during normal contractor duty hours. The contractor shall not increase manpower or man-hours during exercise participation unless specifically stated in this PWS or authorized by the CO.

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1.5.2 Expected Delays

The contractor may experience delays entering and/or exiting the base due to exercises or increased security, base closure or late reporting due to weather conditions. Exercises should be expected on a quarterly basis. In all cases, the contractor shall ensure mission essential work center coverage while minimizing potential harm to contractor employees.

1.6 Reimbursable Travel

The contractor shall be responsible for all employee travel arrangements by commercial means.

Contractor employee travel shall be IAW current Joint Federal Travel Regulations. The contractor shall obtain written concurrence from the PMD, or the CO, for travel using CLIN X012. E-mail is acceptable for written authorization when commercial travel is used.

29T1.7 Program Management Support

1.7.1 Quality Assurance (QA)

The contractor shall have a quality program in place to ensure all contract requirements are met.

1.7.1.1 Inspection of Services

According to the Federal Acquisition Regulation (FAR) clauses 52.246-4 & 52.246-5, the government will evaluate the contractor’s performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the contractor shall initial the observation acknowledging that he or she has been made aware of the defective performance.

1.7.1.2 Quality Program

The contractor shall independently establish a quality program which shall encompass all aspects of the contract. The contractor shall implement the quality program through a quality program plan (QPP). The QPP shall be submitted IAW CDRL A103 and accepted by the CO.

CDRL A103 – Contractor’s Quality Program Plan

1.7.1.3 Quality Status Report (QSR)

The QSR shall be generated on a monthly basis (CDRL A104). Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance and status of all issues yet to be resolved shall be provided. The QSR must include metrics, which verify whether the performance standards in the Services Summary have been met.

CDRL A104 - Quality Status Report

1.7.2 Self Inspection/ Management Program

The contractor shall utilize the current government self-inspection/management program, i.e., Management Internal Control Toolset (MICT) or its follow-on system. The contractor shall establish MICT accounts and maintain up-to-date compliance checklists for use during assessments. The contractor shall utilize applicable check sheets and enter data into the MICT.

1.7.3 Management Information System (MIS)

The contractor shall provide government access to a single management information system for management, organization, and consolidation of all program documents, metrics, data, and

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1.7.4 Program Management Review (PMR)

The contractor shall provide a PMR to the government monthly for the first six months after contract start and quarterly thereafter. The PMR will be held in the Colorado Springs, CO area (location will be determined by the government). For all PMRs, the contractor shall provide the briefing content to the government CO and 50 SW PMD at least three duty days prior to the PMR, (CDRL A105). The contractor shall present the first PMR within 30 days of contract start.

CDRL A105 - Program Management Review

1.8 Administrative Support

The contractor shall provide the following support:

1.8.1 Publications Support

1.8.1.1 Contract Operating Instructions (OI)/Standard Operating Procedures (SOP)

Upon contract award, OIs/SOPs used by the incumbent contractor will be provided to the successor contractor. The successor contractor shall use, change, or develop their own. The OIs/SOPs shall be implemented, maintained, and complied with. All OIs/SOPs required for compliance will be accepted by designated government personnel and shall be accessible when requested by the government. Contract OIs, (CDRL A106), will address contract wide direction/policy. Work center OIs and SOPs, (CDRL A107), will address work center specific direction/policy/procedures. All OIs/SOPs, once accepted by the government will become directive in nature. All OIs/SOPs will become the property of the government and will be incorporated into the WICS master document list/bidders library.

CDRL A106 – Contract Operating Instructions CDRL A107 – Work Center Operating Instructions/Standard Operating Procedures

1.8.1.2 New Directive Publications

The contractor shall review new/updated publications (draft and final) to assess technical content and impact to the WICS contract. The contractor shall notify the CO within 30 days of receipt if there are associated costs or potential risk impacts to the WICS contract.

1.8.1.3 Master Document List / Bidder’s Library

The contractor shall establish and maintain a master document list, containing all publications required for performance of this PWS. The contractor shall maintain the most current basic publication/document date, revisions, changes and supplements. As an exception to the provided guidance, the contractor shall list publications, which are rescinded or replaced until the replacement document has been accepted. The contractor shall maintain and provide a master document list (MDL), (CDRL A108). The contractor shall provide a complete MDL and copies all publications/documents identified within the MDL as a bidder’s library (CDRL A109), within 30 days of CO request. The contractor shall maintain the MDL for the duration of the contract performance.

CDRL A108 – Master Document List CDRL A109 – Bidder’s Library

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1.8.2 Records Management Program

The contractor shall manage all data created for government use or legally controlled by the government, in support of the functional activity or required by Department of Defense (DoD) Directive (DoDD) and AF publications, IAW the DoDD and AF records management procedures in DoDD 5015.2, DoD 5015.2-STD, Air Force Policy Directive (AFPD) AFPD 33-3, Air Force Instruction (AFI) 33-321, AFI 33-322, AFI 33-364, Air Force Manual (AFMAN) 33-363, , and the Air Force Records Disposition Schedule (RDS) located at 41TUhttps://www.my.af.mil/afrims/afrims/afrims/rims.cfmU41T or their subsequent replacements. All contractor records management personnel shall possess a valid national agency check (NAC).

The contractor shall accomplish the following duties at SAFB GBSOC and DSCS:

1.8.2.1 Records Custodian (RC)

The contractor shall perform RC duties in order to comply with the DoD, AF governing directives, and Air Force Records Information Management System (AFRIMS).

1.8.2.2 Air Force Records Information Management System (AFRIMS)

The contractor shall manage the AFRIMS data. The contractor shall update the AFRIMS database.

1.9 Contractor Manpower Reporting Application (CMRA).

CMRA implements the FY2011 National Defense Authorization Act (NDAA), Section 8108, Contractor Inventory.

1.9.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the 50th Contracting Squadron (50 CONS), DoD activity address code (DoDAAC) number FA2550, via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

1.9.2 Reporting inputs will be for the labor executed during the period of performance for each government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

1.10 Phase-in/Phase-out

1.10.1 Phase-in Plan

Upon award, the government will provide the successful contractor the incumbent contractor’s phase-out plan. The successful contractor shall deliver a phase-in plan, (CDRL A110), which complements the incumbent’s phase-out plan, where one exists. The contractor shall meet with the government phase-in team to review implementation of the phase-in plan. The contractor shall have a complete certified, qualified, trained, and cleared workforce available in each work center no later than contract start, without any degradation in service.

CDRL A110- Phase-in Plan

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1.10.2 Phase-out Plan

The contractor shall develop and implement a transition plan for phase-out, (CDRL A111). The contractor shall establish procedures with the successors to ensure a smooth transition of all requirements. The contractor shall maintain overall contract responsibility until the completion of the contract period of performance (PoP). The contractor shall ensure all responsibilities are transferred without any degradation in service.

CDRL A111 – Phase-out Plan

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Chapter 2 Operations

2.0 Operations

The contractor shall perform 24/7 on-site operations activities unless identified in the following paragraphs.

2.1 Defense Satellite Communications Systems Operations

The contractor shall operate the DSCS earth terminals and associated sub-systems and components, including future upgrades, IAW DISA guidance, DISA (EUR & PAC) Defense Standard (DEFSTA) messages, DISA (EUR & PAC) Satellite Station (SATSTA) Messages, DISA Provisioning Notices, DISA Provisioning Publications, and all technical publications. The contractor shall comply with all instructions received from DISA, Area Operating Centers or the DSCS Operations Centers (DSCSOC) and the local Technical Control Facility (TCF). The contractor shall comply with all instructions received via the Global Terrestrial Critical Control Circuit (GT3C), and providing all requisite reports and information requested.

2.2 Milstar Air Force Command Post Terminal Operations

The contractor shall provide continuous operations of the Milstar Air Force Command Post Terminal. The contractor will provide continuous monitoring and network management of the Milstar Air Force Command Post Terminal. The contractor shall maintain threshold and performance objectives IAW the Joint Operational Requirements Document-Milstar Communications System.

2.3 Global Broadcast Service Operations

The contractor shall plan, schedule, direct, organize, coordinate, and execute all actions necessary to conduct operations and sustain the operability of the GBSOC at SAFB, remote administration of the DECC-Primary Injection Point (PIP) at Naval Air Station (NAS) Sigonella, Italy from the GBSOC, and remote administration of GBS MUE at OKC and MECH from the

GBSOC.

2.3.1 GBS Operations Center

The contractor shall be responsible for day-to-day GBS system operations, to include DECC SBM operations, Sigonella PIP operations (DECC infrastructure only); satellite coverage coordination; resolving resource conflicts; monitoring the GBS broadcast; and assisting users with resolving issues ranging from establishing GBS reception to troubleshooting broadcast problems; maintaining a service management system for event, incident and trouble identification, fault isolation, tracking, and reporting . The contractor shall monitor terrestrial connectivity to ensure appropriate network nodes are provided with reliable links between sources and DECCs. The contractor shall monitor the status of uplink sites for outages that affect GBS broadcasts. The contractor shall support information assurance (IA) activities and information assurance vulnerability management (IAVM) processes to include alerts for hot fixes and system updates. The contractor shall maintain a GBSOC controllable SBM operational availability (Ao) threshold of 99.00%.

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2.3.1.1 Broadcast Management

The contractor shall ensure GBS broadcast products are broadcast via the appropriate uplink facility according to schedule. Specific broadcast requirements include:

a. Develop and distribute a beam plan schedule under the direction of the Combatant Command (CCMD) Theater Information Manager (TIM) UFO satellite beam pointing.

b. Maintain situational awareness of WGS satellite beam pointing and bandwidth allocation for GBS operations.

c. Assist the Regional SATCOM Support Centers and CCMD TIMs with satellite coverage coordination, broadcast issues, and resolving resource conflicts.

d. Monitor the performance of SBM functions for system and software problems, operating condition of GBS components, broadcast rate of product delivery from the SBM to RBM, and status of products queued, being transmitted, and sent.

e. Manage the GBS broadcast and broadcast content from the GBSOC to ensure the specified products are broadcast via the appropriate uplink facility according to schedule;

includes adding, editing, deleting and viewing individual source accounts/profiles, assigning video streams to satellite transponders, and determine appropriate data rate.

f. Manage and monitor GBS broadcast schedules.

g. Support the TIM in maintaining the accuracy of the Electronic Program Guide, Tuning

Guide, and Product Catalog.

h. Perform regular periodic quality checks of regularly scheduled products.

i. Verify, in collaboration with the TIMs, that web crawls are successful and represent the requested data; conduct and report validation of each web crawl every 180 days.

j. Process requests for broadcast of the GBS banner.

k. Prepare and distribute Mission Data Sheets to support end-user received suite configuration.

l. Coordinate with TIMs to disable and re-enable GBS RSs.

m. Set and monitor prioritized flow control of dynamically allocated bandwidth

n. Execute GBS broadcast remote deny actions.

o. Perform over-the-air broadcasting of Information Assurance Vulnerability Alert (IAVA) hot fixes and system updates to fielded RBMs.

p. Distribute over-the-air software updates to fielded RBMs.

q. Monitor fielded RBM IAVA status.

2.3.1.2 End User Support

The contractor shall provide end user support. Specific requirements include:

a. Provide telephone consultation and problem resolution to fielded GBS RS end users from the GBSOC

b. Provide technicians who are fully qualified on all aspects of GBS program provisioned RSs to include both physical and operational

c. Respond to GBS end-user support request for configuring RSs and troubleshooting broadcast reception issues

d. Conduct cryptographic rekey for the GBSOC receive suites

e. Respond to service request calls from GBS program fielded RS end users within 15 minutes

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2.3.1.3 Service Desk

The contractor shall operate the GBSOC service desk as the operational focal point for GBS daily broadcast services. Specific requirements include:

a. Provide event and incident management troubleshooting, coordination tracking, notification, and reporting of service interruptions or impairments for systems, circuits, equipment, approved changes, and scheduled maintenance

b. Provide request fulfillment services by fulfilling requests from the GBS user community using consistent and repeatable methods for which pre-defined approval exists, such as establishing SBM user accounts and issuing Smart Cards

c. Manage the GBS RS Smart Card program to include Smart Card purchase, storage, and distribution, and provide end-user Smart Card authorization verification, entitlement, and un-assignment

d. Report health and status information through the proper chain of command as determined by GBSOC Command and Control (C2) relationships and standard operating procedures

e. Log, prioritize, investigate, resolve and report problems using a service management system

f. Maintain daily operations logs that shall include support problems, outages, and mission-impacting occurrences, at a minimum

g. Assist in resolution of source provider issues

h. Report equipment deficiencies IAW established reporting procedures and guidance

i. For routine (non-urgent) system deficiencies that require Tier II support, coordinate with the Tier II agency to identify and resolve system deficiencies through sustaining engineering processes such as Deficiency Review Board (DRB) and Engineering Review Board (ERB).

j. For urgent issues causing an outage to GBS mission partners, coordinate with the Tier II agency to identify and resolve system deficiencies as quickly as possible IAW the Category I DRB process.

k. Provide Service Desk knowledge management base repository for knowledge identification and control

l. Develop and maintain a document library of operational documentation, processes, and procedures accessible to the GBS operational community

m. Develop and maintain email distribution lists to inform targeted GBS groups

n. Manage the SBM portal content and use capabilities for posting system status information requiring wide dissemination

o. Maintain situational awareness of GBS terrestrial and SATCOM services through the

Integrated Network Management System (INMS) and other sources

p. Maintain a baseline of GBS Broadcast Segment circuit connectivity between sources, DECC facilities, and uplink sites

q. Coordinate and assist in resolution of circuit fault isolation and restoration

r. Schedule, track, report, and execute ASI requests under the GBSOC area of responsibility

s. Report unscheduled service equipment and connectivity outages and hazardous conditions (HAZCON) per established reporting procedures. Send initial report to CFP/MOC within 15 minutes and follow up with a written report within 60 minutes

t. Respond and initiate corrective action to incidents, problems, and outages affecting GBS services within 5 minutes

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2.3.1.4 System Administration

The contractor shall provide system administration for GBS MUE, databases, and applications at the OKC and MECH DECC sites and Sigonella under the GBSOC area of responsibility.

Specific requirements include:

a. Perform user account management (create, modify, delete, and set access privileges), as approved by the government.

b. Manage user accounts and access for the SBM and Remedy

c. Maintain user accounts for INMS, IMDS, and other GBSOC support systems

d. Maintain and perform reviews of audit logs for security vulnerabilities and system maintenance

e. Remotely perform system administration on the GBS MUE and software at the OKC and

MECH DECC locations

f. Remotely perform system administration on the GBS Sigonella PIP DECC infrastructure only

g. Configure GBS MUE at the DECC for broadcast

h. Perform GBS SBM and MUE database management and backups

i. Troubleshoot and report software and database related problems

j. Perform DECC COOP real-world and exercise activation system administration functions under the GBSOC area of responsibility (AOR)

k. Perform functional system administration (FSA) for the GBSOC non-secure internet protocol router network (NIPRNet) and SECRET internet protocol router (SIPRNet) workstations in a designated organization unit directory IAW AFI 33-115 Volume 1, Paragraph 4.6 Personnel with a privileged user account are required to possess a minimum IAT Level 2 certification IAW AFMAN 33-285 and maintain this certification with continuing education.

2.3.1.5 Configuration Management (CM)

The contractor shall provide configuration management support for the GBSOC AOR. Specific requirements include:

a. Provide GBSOC related operations and organizational-level maintenance support for system engineering, configuration management, technical data management, software sustainment, and source integration activities

b. Conduct integration actions as required per the GBS source integration process

c. Provide organizational level support to engineering and configuration management change processes, to include monitoring Engineering Review Board (ERB) and Deficiency Review Board (DRB) actions

d. Support configuration management of IAVM processes to include alerts for hot fixes and system updates

e. Distribute IAVA updates directly to the GBS Sigonella DECC-PIP

f. Account for all government-owned hardware and software under the GBSOC AOR

g. Coordinate system configuration changes with the GBS sustainment and operational organizations

h. Coordinate SBM software updates and distribution IAW GBS sustaining engineering configuration management process

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2.3.1.6 GBS Operational Performance Metrics

The contractor shall collect and report operational metrics for the GBSOC AOR, to include the GBS SBM and GBSOC, in the monthly status report (CDRL A201).

CDRL A201 – GBS Monthly Status Report

2.3.2 GBS COOP Support

During emergencies, exercises, and scheduled events the contractor shall perform relocation operations in support of the 50 SW and GBS, to include relocating and bringing the back-up facility to a fully operational capability as specified in the back-up and COOP operating procedures and plans. The contractor shall be required to provide pre-relocation support at the back-up facility prior to the full relocation team’s arrival, where applicable. The contractor shall provide required support, as identified in this PWS, when relocated to the back-up facilities.

2.3.2.1 GBSOC COOP

The contractor shall implement and exercise the GBSOC COOP in collaboration with the 50P

PSW

to ensure the mission can be effectively performed. For GBSOC, the alternate operating location resides at TBD. The government estimates one planned relocation per year, approximately one week in duration. Planned relocations will be conducted IAW the GBSOC COOP.

2.3.2.2 GBS DECC COOP

The contractor shall implement and exercise the DECC COOP in collaboration with the 50P

PSW

to ensure the mission can be effectively performed. The contractor shall function as the GBS focal point for DECC COOP planning of real-world or exercise events. For GBS DECC, the primary site at OKC will relocate to the fully redundant secondary facility at MECH. The government estimates one planned COOP per year, approximately one week in duration.

Planned DECC COOP execution will be conducted IAW the GBS DECC COOP Plan.

2.3.3 GBS System IAO Support

The contractor shall provide GBS System IAO support to the GBS Program Office IAO, the GBS Program Office Information Assurance Manager (IAM) and the 50 SCS IAO IAW AFI 33- 200 (under revision) paragraph 2.23.

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Chapter 3 Information and Communication Systems Maintenance

3.0 Information and Communication Systems Maintenance

The contractor shall perform corrective and preventive maintenance of information and communications equipment and systems identified in Table 3-1 IAW technical publications. The contractor is responsible to respond to equipment outages 24/7 unless specified otherwise. The contractor shall repair and align all equipment IAW TOs/TMs or commercial manuals. In the event no AF technical order (TO)/technical manual (TM) exists, the contractor shall conform to the item TO, TM, or vendor manual, in that order.

Table 3-1 Information and Communication Systems Listing

GBSOC OKC MECH SAFB

Global Broadcast Service AN/TSR-8 GBS Receive Suite X AN/TSR-9 GBS Receive Suite X AN/TSR-10 GBS Receive Suite X GBS Receive Antenna X

GBS DECC MUE X X

Crypto Equipment X

MILSATCOM

AN/GSC-52A(V)2/G DSCS Medium Earth Terminal

X

AN/USC-28 Spread Spectrum Multiple Access Anti-Jam (SSMA-AJ) Modem

X

AN/GSC-51 DSCS FDMA Control System X AN/MSC-66 Digital Communications Satellite Subsystem

X

Crypto Equipment X OM-88 (V)/G AS Modem Group X Interconnect Facility (ICF) Equipment X AN/FRC-181 MILSTAR Command Post Terminal

X

S-790/FRC-181 EHFASS X

3.1 Maintenance Operations Center (MOC)

The MOC is the 24/7 central point of contact for 50 SW operations and maintenance and is located at SAFB. As a minimum, the contractor shall provide on-site support from 0600-2300 (local) Monday - Friday. For all other times, the contractor shall provide on-call support. The contractor shall operate the 50 SW MOC IAW Air Force Space Command Instruction (AFSPCI) 21-108, Chapter 4. Additionally the contractor shall:

a. Document and report system or equipment status according to AFI 21-103, Chapter 6.

b. Up-channel incident and status reporting as directed by the government.

c. Transfer problem resolution responsibility between maintenance agencies and track resolution status, as required.

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d. Receive mission impact reports (MIR), notify maintenance personnel as required, and document equipment status/malfunctions/corrective actions into the mission problem report (MPR) government provided database.

e. Enter maintenance data into IMDS for IMDS reportable systems.

f. Assign, track, and document status for all job control numbers (JCN), track equipment and maintenance status, request assistance from supporting agencies, coordinate maintenance and supply requests and disseminate information.

g. Monitor utility outages and freeze schedules impacting mission operations and equipment.

h. Process urgent depot level maintenance (UDLM) requests within 30 minutes of receipt and emergency depot level maintenance (EDLM) requests within 5 minutes of receipt IAW TO 00-25-108, applicable supplements and 50 SW instruction (50 SWI) 21-106.

i. The contractor shall review and update open outage data in applicable maintenance information systems daily for all assigned 50 SW mission systems.

3.2 Standard Maintenance Practices

The contractor shall maintain equipment and systems as identified in technical publications unless identified in the associated paragraphs. The contractor shall identify, investigate, analyze and correct all equipment malfunctions or out of tolerance conditions. The contractor shall direct and monitor maintenance actions and report equipment or system scheduled or unscheduled status changes to the MOC. The contractor shall report any equipment or system outages to the MOC within 15 minutes, update the MOC every two hours during extended unscheduled outages, and notify the MOC once the action is completed. The contractor shall submit requests for downtime to the government in order to accomplish corrective and preventive maintenance.

3.2.1 Corrective Maintenance

The contractor shall initiate organizational level corrective maintenance and respond to outages impacting mission within 5 minutes. Organizational level maintenance is limited by the source, maintainability, and recoverability (SMR) code as defined in the applicable system TOs. Not all equipment requiring organizational level maintenance has assigned SMR codes. The contractor will reference technical publications for specific guidance.

3.2.2 Preventive Maintenance Inspection (PMI) Performance

The contractor shall perform all PMIs IAW applicable technical publications.

3.2.3 Corrosion Control

The contractor shall perform organizational level corrosion control on equipment to minimize the effects of corrosion IAW TO 1-1-689-1, TO 1-1-689-3, TO 31Z-10-37, TO 1-1-700 and Methods and Procedures Technical Order (MPTO) 00-33A-1001 (paragraph 6.2.3).

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3.2.4 Test, Measurement, and Diagnostic Equipment (TMDE)

The contractor shall comply with the Air Force Metrology and Calibration Program IAW AFI 21-113, TO 00-20-2, TO 00-20-14, TO 33K-1-100 series, TO 33-1-27, and PMEL directives.

The contractor shall maintain the master inventory listing of owning activity TMDE provided by the supporting PMEL. The contractor shall operate and establish controls to ensure all TMDE is repaired, calibrated, and certified. The contractor shall perform organizational level maintenance on TMDE. The contractor shall transport TMDE between the work-center and the PMEL facility. The contractor shall follow-up on all TMDE in PMEL over 30 days.

3.2.5 TO Accounts and Technical Publication Sets

The contractor shall establish and maintain TO accounts and technical publication sets as required, for all assigned equipment IAW TO 00-5-1. The contractor shall establish all sub-accounts through the 50 SW Technical Order Distribution Office (TODO). The contractor shall have a technical publication set in each work center under contractor control. The technical publication set shall include TOs, commercial manuals, DISA circulars, and other DISA guidelines and directives required for work center use. The contractor shall verify technical documentation and initiate Air Force Technical Order (AFTO) Form 22, Technical Manual Change Recommendation, when documentation discrepancies are found IAW TO 00-5-1.

These technical publication sets shall contain all work center documentation required for the performance of the requirements. The contractor shall provide documentation support services for the following types of material (but not limited to):

a. Drawings.

b. Vendor submittals.

c. Commercial manuals.

d. Military and DoD standards (limited collection).

3.2.6 Job Data Documentation (JDD)

The contractor shall enter all maintenance actions into IMDS. If IMDS is not accessible, the contractor shall document maintenance actions on an AFTO Form 349 and ensure input into IMDS when it is accessible. In addition, the MOC will provide all 50 SW work centers with IMDS equipment inventory list (EIL) to the system or subsystem level. The contractor shall verify the IMDS EIL data semi-annually to ensure consistency with 50 SW assets. This shall be accomplished for all 50 SW equipment and may require interaction with other contractors. Work centers shall notify the MOC if changes are required. The MOC will update the EIL with applicable information. IMDS data is identified as equipment designator, equipment ID, system reference designator (SRD), and work unit codes associated with the equipment. The contractor shall accomplish historical data documentation in IMDS IAW MPTO 00-33A-1001, paragraph 7.6.

3.2.7 Deficiency Reports

The contractor shall perform deficiency reporting originator duties IAW TO 00-35D-54 using the Joint Deficiency Reporting System (JDRS) (41TUwww.jdrs.mil U41T) or other automated information system as directed by the government.

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3.2.8 Cannibalization

The contractor shall identify and obtain cannibalization authorization from the 50 SW Chief of Maintenance (COM).

3.2.9 Organizational Maintenance of Radomes and Base Rings

The contractor shall provide organizational level maintenance of the Military SATCOM (MILSATCOM) radomes and base rings IAW applicable TOs.

3.2.10 Depot Assistance

For equipment identified in Table 3-1, the contractor shall initiate requests, coordinate, support and provide status of all depot maintenance activities. The contractor shall verify depot maintenance actions are complete. The contractor shall review and forward the AFTO Form 217 (or equivalent) to the appropriate unit maintenance officer or COM IAW TO 00-25-108 and 50

SWI 21-106.

3.2.11 Uninterruptible Power Supplies (UPS)

The contractor shall provide “First Responder” duties as defined in HQ AFSPC/A7CO Policy P060010. This support includes ensuring and maintaining UPS normal operation, maintaining proper environmental controls, general UPS/battery room housekeeping and notifying the AFSPC UPS PM (HQ AFSPC/A7) and the 50 SW COM of any problems, malfunctions, or UPS failures that may or have impacted mission reliability.

3.2.12 Electro-Magnetic Interference (EMI)

The contractor shall eliminate EMI within their control as covered under the Spectrum Interference Resolution Program (AFI 10-707 and AFSPC Supplement 1 to AFI 10-707). The contractor shall assist in the investigation and isolation of EMI outside of their control. The contractor shall investigate, identify, and report all electromagnetic interference that impacts mission support IAW applicable documents.

3.2.13 Crypto Equipment

3.2.13.1 The contractor shall provide trained personnel to perform organizational maintenance on all cryptographic equipment at the locations identified in Table 3-1 and IAW with applicable Air Force COMSEC General Publications (AFKAG) and COMSEC directives.

3.2.13.2 The contractor shall perform primary and alternate COMSEC Responsible Officer (CRO) duties for the DSCS/Milstar mission area and the GBSOC mission area. The CRO shall be appointed in writing to the designated authority. The CRO shall accomplish the required training IAW AFMAN 33-283 para 2.17. The contractor shall perform duties and tasks as assigned and identified in AFI 33-283 Chapter 5, Volume 2, AFKAG 1, and AFKAG 2 to ensure compliance with COMSEC account programs as defined in AFI 33-230, and IAW SAFB policies and procedures. The CROs must possess a security clearance commensurate with the highest classification of material as required.

3.2.14 Self-Sufficiency Program

The contractor shall coordinate all self-sufficiency efforts with the 50 SW COM, IAW TO 00- 33A-1001, para 17.5.3. Information regarding the self-sufficiency program and source, maintainability and recoverability (SMR) codes is contained in 00-20-3 and 00-25-195.

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3.2.15 Certification of Special Equipment

The contractor is authorized to use local purchase procedures identified in PWS Chapter 4, Paragraph 4.1.3, for certification of special equipment (e.g. cranes, lifts, hoists and climbing gear) IAW equipment specifications, Occupational Safety and Health Administration (OSHA), Air Force Occupational Safety and Health (AFOSH), federal, and/or state standards, whichever is most stringent.

3.3 MILSATCOM

3.3.1 DSCS

The contractor shall provide on-site maintenance of the DSCS earth terminals and associated sub-systems and components, including future upgrades, IAW current DISA guidance, DISA (EUR & PAC) DEFSTA messages, DISA (EUR & PAC) SATSTA messages, DISA provisioning notices, DISA provisioning publications, and all technical publications. The contractor shall comply with all instructions received from DISA, area operating centers or the DSCSOC and the local TCF. The contractor shall comply with all instructions received via the GT3C, and providing all requisite reports and information requested. The contractor shall maintain threshold and performance objectives IAW DISA Circulars. Should simultaneous terminal outages occur at the MILSATCOM facility, the contractor shall respond to outages impacting mission and initiate organizational level corrective maintenance to each terminal outage independently.

3.3.1.1 Master Station Log

The contractor shall maintain a master station log. At a minimum, the log shall contain all actions impacting DSCS and Milstar terminals operations and maintenance. The log shall be made available for government review throughout the life of the contract. Contractor format is acceptable.

3.3.1.2 High-Altitude Electromagnetic Pulse (HEMP)

SAFB MILSATCOM Building 700 is a HEMP certified facility. The contractor will not make any modifications to the facility or HEMP protection features without obtaining written authorization from the SAFB HEMP PM. The SAFB HEMP PM will provide the HEMP training material.