WICS_Industry_Day_Final_25_Jun_14_redacted(2).pdf

Industry Day

50 SW

Wing Information and

Communications

Support (WICS)

Ms. Nancy Anderson

25 June 2014

Briefing and Tour Schedule

1230 - 1315 WICS Briefing

1315 - 1330 Break

1330 - 1400 Round-up, organize into 3 groups and transition to designated location

Time Group 1 Group 2 Group 3

1400 – 1430 DSCS GBSOC GBSOC

1430 – 1445 Transition Transition Transition

1445 – 1515 GBSOC DSCS Stand by

1515 – 1530 Transition Transition Transition

1530 – 1600 Depart RA Depart RA DSCS

Depart RA

Overview

• Administrative Information

• Bathrooms (ESCORT REQUIRED)

• Please follow instructions from Government Designated Escort Official

(DEO)

• Fire Alarm

• Lock Down

• Transition from bldg. 300 to bldg. 400 and/or DSCS facility

– Door timing/alarms are a concern

• These slides will be posted on FBO. All FOUO slides will be removed prior to posting.

Overview

• Rules of Engagement

• Clarification questions only today

• Examples of clarification questions:

• “Can you repeat what you just said?”

• “What does <acronym> stand for?”

• Hold all technical and acquisition strategy questions

• Submit written questions NLT 1600 hours 30 June

• Examples of questions to ask via submission:

• “Can you describe how <technical process> works?”

• “Can you clarify <specific> maintenance process?”

• Responses will be posted to FBO as soon as practicable, but before RFP release

Agenda

• Roadmap to WICS & Requirements Nancy Anderson

• Contracting Marco Carlos

• Configuration Management Gary Curtis

• Database Maintenance Bob Fowler

• Information Assurance Deb Turner

• Maintenance Operations Center Joe Prebish

• Safety Peter Urschel

• GBSOC Frank Misaege

• Tour of DSCS Facility Doyle Chambers

Requirements Roadmap

WICS

SAFB IA, CM, Safety, Database, MOC, DSCS, Milstar

GBSOC & DECC

CAMMO - SMC/RN

AFSCN Level 1 Maintenance and Operations

NBSS – 50 SW

New Boston Air Force Station Security

GCS - SMC/GPL

COOLSS – SMC/MCL

STEC – SMC/SD

Network and Space Operations

& Maintenance

GBS

Operations Center &

Defense Enterprise Computing Center (DECC)

Requirements

• The WICS requirement includes:

• Operations, maintenance, and logistics support for:

• Global Broadcast Service (GBS) Operations Center (GBSOC)

• Defense Satellite Communications System (DSCS) and Milstar

• Additional support for 50 SW:

• Configuration Management (CM)

• Database Maintenance

• Information Assurance (IA)

• Maintenance Operations Center (MOC)

• Safety WICS Locations

Schriever AFB, CO (SAFB)

Tinker AFB, OK (GBS DECC on-call support)

Mechanicsburg, PA (GBS DECC COOP on-call support)

CONTRACTING

Mr. Marco Carlos

Contract Parameters

• Award:

• Single Contract Award

• Duration:

• Notional base period & all option periods to include phase-in

• Phase-In 1 Jun 15 – 30 Jun 15

• Base Period 1 Jul 15 – 30 Jun 16

• All Options: 1 Jul 16 – 30 Jun 20

• Pricing arrangement:

• Firm Fixed-Price with cost reimbursable CLINs

Acquisition Schedule

Milestone Date

Post Final RFP on FBO Aug 14

Proposal evaluation & review process Oct – Nov 14

Contract award 15 May 15

Transition 1 – 30 Jun 15

Contract start 1 Jul 15

Acquisition

• Source Selection Procedures

• Lowest Price Technically Acceptable (LPTA)

• Evaluation Criteria: (Acceptable / Unacceptable)

• Volume I

• FACTOR 1: Program Management including transition

• FACTOR 2: MILSATCOM (Operations, Maintenance, & Logistics)

– Subfactor 1 – DSCS

– Subfactor 2 – Milstar

– Subfactor 3 – GBS

• FACTOR 3: Database Management

• FACTOR 4: Configuration Management

• FACTOR 5: Information Assurance

• FACTOR 6: System Safety

• Volume II

• FACTOR 1: Past Performance

• Volume III

• FACTOR 1: Price (Reasonableness, Affordability, Total Evaluated Price)

CLIN Structure

CLIN Description PWS Chapter X001 Program Management (FFP) 1

X002 DSCS & Milstar (FFP) 2, 3, 4

X003 GBS (FFP) 2, 3, 4

X004 Maintenance Operations Center (FFP) 3

X005 Database Management (FFP) 3

X006 Logistics (FFP) 4

X007 Configuration Management (FFP) 5

X008 Information Assurance (FFP) 6

X009 Safety (FFP) 7

X010 Other Support Requirements (FFP) 8

X011 Local Purchase (CR) All

X012 Travel (CR) All

X013 Contract Data Requirement List (NSP) All

0014 Transition (FFP) All

Questions from Industry

Question Response

When will the bidder’s library be available? The bidder's library will be made available on FBO NLT

Final RFP release. The library will be gradually populated as documents become available.

Will either bidder’s library contain historical data on personnel resources? This data will improve competition, by providing context for the requirements for non-incumbent offerors.

• Two bidders library –

Classified and UNCLASS

• We will provide workload data in the bidders library.

Will either bidder’s library contain an inventory of the equipment the Government expects the Prime contractor to accept at award?

Yes

Would the Government please provide historical data detailing material purchases the Government required the

Contractor to purchase?

Yes, we will provide such data in the bidders library

Is the Mission Operations Center scope of work for all

50SW organizations, tenant units, and Geographically

Separate Units (GSU) supporting Schriever AFB?

Answers for this will be clarified within the Industry Day

Briefing

Questions (cont.)

Is the Configuration Management scope of work for all

50SW organizations, tenant units, and GSUs supporting

Schriever AFB? How many total mission system require

CM support?

Answers for this will be clarified within the Industry Day

Briefing

Are there any other locations where physical contractor support will be needed other than Schriever AFB, OKC, and MECC? Is physical contractor support needed at any 50

SW GSU?

Answers for this will be clarified within the Industry Day

Briefing

Please list any SAFB tenant units that will require contractor support.

Answers for this will be clarified within the Industry Day

Briefing

Will all documents referenced in the Draft PWS be made available in the bidder’s library?

Yes, depending on classification and availability of electronic copy

DRFP states: The contractor shall submit the deliverables listed in the PWS and in accordance with Section J, Exhibit

A, Contract Data Requirements List (CDRL). Section J, Exhibit A is the DD254.

Does the Government intend to provide the CDRL List?

Yes

Is the Government going to make a Bidder’s Library available on FBO or through other means (e.g., CD)?

FBO as clarified above

Would the Government consider aligning its CLIN structure more closely with the PWS requirements? Mapping entire

PWS chapters to multiple CLINs complicates the work breakdown structure. Currently, five CLINs specify multiple or overlapping PWS chapters.

The CLIN structure presented in this briefing has changed slightly from the DRFP and is the final CLIN structure

NAS Sigonella is not listed with GBS resources for which operations and maintenance shall be performed; however, it is listed in other sections of the PWS. Should NAS

Sigonella be included as well?

Answers for this will be clarified within the Industry Day

Briefing

Will the Government provide the Services Summary to clearly define the WICS Performance Standards?

SS will be provided in final RFP

Which databases are included on the 50 SW Database

Listing as it applies to this offering?

Answers for this will be clarified within the Industry Day

Briefing

Did the Government intend to craft these paragraphs specifically for Software/Database applications only or does this requirement extend to GBSOC as well?

These apply to GBSOC as well

Are all areas requiring Configuration Management provided in 50 SWI 33-133? (50 SWI 33-113)

Answers for this will be clarified within the Industry Day

Briefing

NAS Sigonella is not mentioned in Table 6-1. Are there IA responsibilities at the Sigonella site as well? PWS paragraph 2.3.1.5 indicates a requirement to distribute IAVA to the Sigonella DECC-PIP. Please clarify if NAS Sigonella should be listed in Table 6-1 as an IA responsibility?

Answers for this will be clarified within the Industry Day

Briefing

Will all current Standard Operating Procedures (SOPs) for

GBSOC that Lockheed Martin has developed be made available in the Bidder’s Library?

Yes

CONFIGURATION MANAGEMENT

Mr. Gary Curtis

Installation/Modification Authorization Request

• Installation/Modification Authorization Request (I/MAR) program

• Administer the I/MAR Program (Form 19 Process)

• Review all I/MARs for compliance

• Maintain the I/MAR database

• Observe modifications and installations

• Document all findings in I/MAR package

• Technical Area Integration Drawings (TAIDs)

• Develop, maintain and deliver in electronic format (CDRL)

• Administer floor space and Communications Baseline

Infrastructure Rack (CBIR) space reservation process

Cable Management

• Cable Management

• Utilize Cable Management System Database:

• Assign and track cable numbers

• Maintain the current status of signal cables

• Update configuration changes (weekly, as a minimum)

• Provide access control for communications cable chase, utilidor, and manhole/handhole systems

• Power Utilization Management

• Perform power quality testing of all circuits (e.g. harmonic, load balancing and load testing)

• Identify problems and provide recommendations

• Administer the Power Circuit reservation process

• Update power panels with current information

Technical Support Center

• Non-Mission Scheduling

• Administer the scheduling of non-operational activities

• E.g., Downtime, freezes, installs, maintenance, etc.

• De-conflict schedule to avoid operational disruptions

• Process utility outage requests

• Process requests for AFSCN downtime IAW 50SWI 10-1208

• Technical Support Center (TSC)

• Maintain and store all technical data of systems and equipment installed in configuration managed areas

• Catalog new and updated entries

• Review data for currency, applicability and content

• Make recommendations for updates or deletions

• Central repository for all completed 50SW Form 19s

Configuration Management

• Areas Covered

• Bldg. 210 Room 108

• Bldg. 400 All Three Floors and Roof Area

• Bldg. 700 (MILSATCOM, DSCS and Milstar CPT)

• Bldg. 612 (DOMSAT)

• Bldg. 6015 (USNO Satellite Terminal)

• Base Manhole/Handhole System

• Bldgs. 3001, 3005, 3006, 3007, & 3008 (Utilidor)

DATABASE MAINTENANCE

Mr. Robert Fowler

Database Maintenance

• For communications, mission, and mission support system databases identified in the 50 SW Database Listing the contractor shall provide database management & support

• Current Databases supported:

• 3 SOPS Web Application (3 SOPS Web App)

• Event Tracker (ETRK)

• Temporary Access Records System (TARS)

• Consolidated Analysis Support Environment (CASE)

• MILSATCOM Automated Planning System (MAPS)

• MILSATCOM Automated Support Scheduler (MASS)

• Mission Problem Report (MPR)

• Phoenix Project Support (PHOENIX)

• Current Databases supported (cont):

• RTS Online Activity DB System (ROADS)

• Thruster Efficiency (THE)

• Visitor Access Request (VAR)

• MILSTAR Incident Summary (MIS)

• MILSATCOM Integrated Log Entry System (MILES)

• Accept requests for database application and software tool modifications and updates

• Regression Testing

• The contractor shall perform regression testing in a government provided facility for the 50 SW Database Listing.

• The contractor shall create the regression test plan for each database resource modification/enhancement

• Regression Test Plan

• Regression Test Report

• Installation/De-installation Plan

• The contractor shall prepare and forward an installation/de-installation plan, to include a recovery plan, to the installation team

• Technical Support

• The contractor shall provide technical support for 50 SW information and communication systems and support systems, as identified in this

PWS

• The contractor shall provide technical analysis, modification support, testing, verification and validation support, integration support, meeting support and documentation support to the 50 SW

• The contractor shall be required to interface with various organizations or agencies as needed to support these requirements

50 SW

INFORMATION ASSURANCE

Ms. Deb Turner

50 SW COMPUSEC

• 50 Space Wing Information Assurance Office (IAO)

• Provide Computer Security (COMPUSEC) Program Support

• Manage/Implement the 50 SW COMPUSEC program

• Assist all units on Schriever AFB and 50 SW GSUs to establish a COMPUSEC program

• GSU’s include:

Guam Tracking Station (Det 2, 21 SOPS)

Vandenberg Tracking Station (21 SOPS)

Diego Garcia Tracking Station (Det 1, 21 SOPS)

Kaena Point (Det 3, 21 SOPS)

New Boston (23 SOPS)

Eastern Vehicle Checkout Facility (EVCF)

Thule Tracking Station (Det 1, 23 SOPS)

Oakhanger (23 SOPS-OLA)

GPS Kwajalein (Det 2, 21 SOPS)

GPS Diego Garcia (Det 1, 21 SOPS)

GPS Cape Canaveral (23 SOPS)

50 SW COMPUSEC

• 50 Space Wing Information Assurance Office (IAO)

• Provide Computer Security (COMPUSEC) Program Support

• Provide technical expertise and conduct assessments to ensure compliance with established directives

• Assist with the development of policies and procedures

• Provide organizational IAO training

• Prepare and disseminate awareness material for SAFB and 50 SW units

• Assist with and review certification and accreditation packages

• Perform Information Assurance Assessment and Assistance Program (IAAP) assessments

• Participate in System Security Tests & Evaluation as necessary

• Verify annual security reviews on Wing owned and operated information systems

• Includes SAFB NIPRNet LAN, SAFB SIPRNet LAN, New Boston NIPRNet LAN, New Boston

SIPRNet LAN, Oakhanger NIPRNet LAN, Oakhanger SIPRNet terminal, Kaena Point NIPRNet

LAN, Kaena Point SIPRNet LAN, and Guam NIPRNet LAN

50 SW EMSEC

• Provide Emissions Security (EMSEC) Program Support

• Manage/Implement the 50 SW EMSEC Program

• Provide guidance to all units, including designated GSUs, with systems that process, or will process, classified information.

• Conduct EMSEC assessments on SAFB only and process documentation

• Maintain and archive EMSEC documentation for 106 classified systems

• Provide program support and process documentation to 5 GSU’s:

• Oakhanger, UK, 23 SOPS OL-A

• New Boston AFS, 23 SOPS

• Diego Garcia (DGS), Det 1, 21 SOPS

• GPS Diego Garcia (DGO)

• GPS Kwajalein

50 SW COMSEC

• Communications Security (COMSEC) Accountant

• In support of the SAFB COMSEC Manager, perform duties IAW

AFKAG 1, 2 and AFI 33-201 at SAFB for units with COMSEC

Accounts (totally 32 accounts)

• All 50 SW Units on SAFB

• SAFB Tenant Units

• 310 SW at SAFB

• Manage the Local Console Management System (LCMS) which accounts for all COMSEC material*

* To be added to the PWS

MAINTENANCE OPERATIONS

CENTER (MOC)

Mr. Joe Prebish

MOC Overview

• The Maintenance Operations Center (MOC) is the central point of contact for 50 SW

Operations and Maintenance

• The MOC is located on SAFB in Bldg. 400, MOD 3/4

• As a minimum, the contractor shall provide on-site support from 0600-2300

M-F. For all other times, the contractor shall provide on-call support

• The contractor shall operate the 50 SW

MOC IAW Air Force Space Command

Instruction (AFSPCI) 21-108, Chapter 4

MOC Duties and Responsibilities

• Document and report system or equipment status according to

AFI 21-103, Chapter 6

• Up-channel incident and status reporting as directed by the

Government

• Transfer problem resolution responsibility between maintenance agencies and tracking resolution status

• Receive Mission Impact Reports (MIR), notify maintenance personnel as required, and document equipment status/malfunctions via the Mission Problem Report (MPR) government provided database

• Enter maintenance data into the Integrated Maintenance Data

System (IMDS) for IMDS reportable systems

• Assign Job Control Numbers (JCNs), document and track status

• Track equipment and maintenance status

• Request assistance from supporting agencies, e.g., SMC, SBSS

• Coordinate maintenance and supply requests and disseminate information

• Monitor Utility Outage and Freeze Schedules impacting mission operations and equipment

• Process Urgent Depot Level Maintenance (UDLM) and

Emergency Depot Level Maintenance (EDLM) requests

• Review and update open outage data in applicable maintenance information system daily for all assigned 50 SW mission systems

MOC Duties and Responsibilities (cont.)

SAFETY

Mr. Peter Urschel

Safety

• System Safety Support

• Manage the System Safety Program for 50 SW “Mission-Critical” Facility and

Facility Systems

• USAF 50 SW System Safety Program based on MIL-STD-882E, AFI 91-202, AFI 91-217, and 50 SWI 91-205

• Monitor and Inspect Facility and Facility Systems

• Monitor 50 SW identified “mission-critical” facility systems construction, operations and maintenance

• For SAFB:

• Conduct facility inspections annually and for unique instances

• Identify and investigate hazards; recommend corrective action/procedures

• Inspect facilities after modification, renovation or new construction; identify hazards and recommend acceptance/non-acceptance

• Deliver a System Safety Assessment Report (CDRL) for each inspection

• Review and utilize existing checklists; recommend necessary changes/additions/deletions

Safety

• For 50 SW Geographically Separated Units (GSUs)

• Analyze reports received, identify hazards and recommend corrective actions

• Provide system safety status to 50 SW/SE

• Mishap Prevention

• Track and report status of all system safety hazards utilizing a government provided database

• Technical Support

• Provide technical support during safety related meetings i.e. Utility Outage

Board, Modification Control Board, Civil Engineering Construction Project

Meetings

GLOBAL BROADCAST SERVICE (GBS)

OPERATIONS AND MAINTENANCE (O&M)

Mr. Frank Misaege

GBS O&M Overview

• Provide GBS Operations Center

(GBSOC) centralized GBS broadcast operations, end user receive suite support, and organizational-level (O-level) maintenance assuring continuous service to global GBS users

• GBS portion of the WICS contract has two primary components, GBSOC, and (O-level) maintenance on GBSOC equipment and GBS mission unique equipment (MUE) at the

DISA Defense Enterprise

Computing Centers (DECC) supporting GBS

• Maintenance is a lesser portion of the level of effort

GBSOC Equipment

• Perform O-level maintenance on the

GBS receive suites (RSs) and antenna

• Maintain RSs IAW applicable T.O.s --replacements ordered via base supply

• Maintain fixed 1.2M KA-Band COTs antenna IAW commercial manual

• SIPRNet and NIPRNet workstations are standard ITE from the base equipment control office on an ITE account

GBSOC does not perform maintenance on the workstations. They are not on the

GBS sustainment baseline

GBS DECC MUE Equipment

• Perform O-level maintenance on GBS

MUE COTS equipment (OKC and

MECH) IAW applicable manuals and operating procedures

• OKC is the primary GBS Satellite

Broadcast Manager (SBM) location and has warm spare MUE. MECH SBM is a

Continuity of Operations (COOP) site and does not have warm spare equipment

• The MUE equipment is on the GBS sustainment baseline

• On-call maintenance personnel will respond on-site to initiate corrective maintenance actions within 2 hours

OKC GBS MUE EQUIPMENT

Unclassified Enclave

Reflection Router 1 (Cisco)

Reflection Router 2 (Cisco)

Reflection Router 3 (Cisco)

Reflection Router (3 ea spares)

Bluecoat PacketShaper

Bluecoat PacketShaper (1 ea spare)

Harris Ripcode Video Transcoder

Harris Video Transcoder (1 ea spare)

Irdeto Conditional Access System (CAS) Flex

SMS

Irdeto CAS PiSYS

Irdeto CAS IP Scrambler (4 ea)

Irdeto CAS Encryptor (2 ea)

Avocent CAS KVM

APC Automatic Transfer Switch (ATS)

APC Automatic Transfer Switch (ATS) (1 ea spare)

APC Power Distribution Unit (PDU) (2 ea)

Cisco Digital Content Manager

Eaton EPDU 2 ea)

Eaton EPDU 2 ea)

Classified Enclave

Cisco Reflection Router

Cisco Reflection Router (1 ea spare)

Bluecoat PacketShaper

Bluecoast Packet Shaper (1 ea spare)

Harris Video Transcoder

Harris Video Transcoder (1 ea spare)

APC Automatic Transfer Switch (ATS)

APC Power Distribution Unit

MECH GBS MUE EQUIPMENT

Unclassified Enclave

Cisco Reflection Router 1

Cisco Reflection Router 2

Cisco Reflection Router 3

Bluecoat PacketShaper

Harris Video Transcoder

Irdeto CAS Flex SMS

Irdeto CAS PiSys

Irdeto CAS IP Scrambler (4 ea)

Irdeto CAS Encryptor (2 ea)

Avocent CAS KVM

APC Automatic Transfer Switch (2 ea)

APC PDU (2 ea)

Cisco Digital Content Manager

Classified Enclave

Cisco Reflection Router

Bluecoat PacketShaper

Harris Video Transcoder

APC Automatic Transfer Switch

APC PDU

GBS Operations Center

• GBSOC is responsible for monitoring, managing, and reporting on the end-to-end broadcast from the ingest of source-provided products to end-user receipt of them

• The most significant organizational interfaces include:

• 50 SCS (part of SCP flight)

• Combatant Command (CCMD) GBS Theater Information Managers

(TIMs) the validating authority for end-user mission requests and are responsible for certain broadcast management functions

• DISA OKC DECC organization providing (fee-for-service) service desk support, SBM virtual operating environment (VOE) GBS dedicated equipment, and system administration and engineering support

• Regional SATCOM Support Centers (RSSCs) managing MILSATCOM resources supporting GBS

• DISA Teleport Gateway ground stations supporting GBS MILSATCOM

• GBS receive suite end-users

• Perform Broadcast Management

• Manage the broadcast, its content and schedules via the GBS SBM operator graphical user interface (GUI)

• Perform product delivery and management activities to ensure specified products are broadcast via satellite uplink facilities IAW CCMD dissemination priorities

• Assist RSSC’s and CCMD TIMs with satellite coverage coordination, broadcast issues, and resolve resource conflicts

• Support CCMD GBS TIMs to maintain accuracy of the Electronic Program Guide, Tuning

Guide, and Product Catalog

• Maintain situational awareness of satellite beam pointing and bandwidth allocation for GBS operations

• Verify broadcast web crawls are successful and represent requested data

• Develop and distribute beam plan schedules based on TIM beam pointing plans

• Monitor SBM functions and status of products queued and sent

• Prepare and distribute Mission Data Sheets to support end-user RS configuration

• Set and monitor prioritized flow control for dynamically allocated bandwidth

• Perform over-the-air broadcasting of hot fixes and software updates to Receive Broadcast

Managers (RBMs)

• End User Support

• Provide 24/7 end user support from the GBSOC

• Provide receive suite (RS) physical and operational subject matter expert technical support to users with GBS program provisioned receive suites

• Respond to GBS end-user support requests for RS configuration and reception issues

• Provide RS Smart Card management to include inventory control, end-user authorization verification, distribution, and entitlement

• Service Desk

• Provide 24/7 service desk support from the GBSOC

• Perform event and incident management, tracking, notification, and reporting for systems, circuits, equipment, and broadcast operations

• Report GBS operational health and status through proper channels

• Assist with resolution of source provider issues

• Engage Tier II sustaining engineering support to identify and resolve system deficiencies

• Manage SBM portal content and use capabilities for posting system status information requiring wide dissemination

• Schedule, track, report and execute Authorized Service Interruptions

(ASI) request under the GBSOC area of responsibility

• Collect and report operational metrics on the SBM and GBSOC

• System Administration

• Remotely administer GBS databases and applications on the OKC and MECH SBMs and the Sigonella, Italy DECC-Primary Injection Point (PIP) at Sigonella, Italy

• Perform Functional System Administration for the GBSOC workstations

• Manage SBM user accounts and source provider user accounts

• GBS DECC and GBSOC COOP Support

• Implement, exercise and maintain a GBS SBM COOP capability to COOP from the OKC Primary SBM to the MECH COOP SBM

• Implement, exercise and maintain a GBSOC disaster recovery and COOP capability location TBD

• GBS Information Assurance (IA) Support

• Provide GBSOC system IA officer

• Provide FSA IA support for GBSOC workstations

• Support IA Vulnerability Management (IAVM) processes to include hot fixes and system updates

• Maintain and review audit logs for security vulnerabilities