Attachment 1 - SOW - 99 CES Security Camera Maintenance.pdf

STATEMENT OF WORK

For

99 CES Dorm Security Camera Maintenance

Nellis AFB

25 Aug 2025

SECTION I

DESCRIPTION OF SERVICES SPECIFIC TASKS

Scope of Work: Security Camera System Maintenance Agreement - Nellis AFB Dorms

1. Period of Performance

The period of performance for this maintenance requirement is five (5) years, a base 12-month period, and four (4) option periods, each being a 12-month period.

2. LOCATION

The equipment is located at Nellis AFB. Nellis Air Force Base (NAFB) is located approximately nine (9) miles north of downtown Las Vegas on Highway U.S. 93 (Las Vegas Blvd). NAFB consists of three main areas: the Main Base, Area II, and Area III. The specific locations will be buildings 767, 745, 775, 715, 777, 706/704, 781, 782/783, 784/786, 794/795, and 792/793. The camera rooms are located on the first floor of each building and are able to be accessed by the dorm team.

3. DESCRIPTION OF WORK

The Contractor shall provide labor-only maintenance services for the existing Security Camera System and Access Control System installed at the Nellis AFB Dorms. The Contractor shall perform routine maintenance, support services, and annual inspections of each of the eleven (11) buildings, which all have forty (40) cameras, for a total of four hundred forty (440) cameras.

Each camera system has one (1) dedicated 192TB Surveillance Grade Hard Drive and associated components.

The Contractor shall provide remote telephone support during normal business hours. Additionally, the contractor shall investigate and resolve reported camera issues, login problems, and other system malfunctions reported by end user. The contractor shall respond, on-site, within two (2) business days to a service call, placed by the Government.

The Government will be responsible for the cost of all replacement parts. The contractor shall provide a quote for any necessary replacement parts and the Government will accept prior to any replacement.

The Technician performing the services shall be qualified in Avigilon Systems. The Technician shall possess knowledge and skills to work on Avigilon Systems, including their proprietary software.

4.: Equipment and Preventative Maintenances

The camera system in each building is standardized and consists of the following components:

• 1 Qty - Network Video Recorder 32 Channel Model SV-NVR432-N. 4K Ultra High

Definition. HDMI and VGA Display Output. 320 Mbps Incoming Bandwidth. Multi-sensor dual head.

• 1 Qty- 192 TB Surveillance Grade Hard Drive (installed).

• 1 Qty - 16 Port Power Over Ethernet (POE) External Switch.

• 40 Qty - 4K 8 Megapixel IP Bullet Security Cameras (3840x2160). 164ft Infrared

Night Vision. Weatherproof indoor/Outdoor. Wide Dynamic Range. Built-In Microphone. Wide Angle View Lense.

• 1 Qty - 100 ft Premade CAT5 Cables Model CSP-C1000.

• 1 Qty - Backup UPC.

• 1 Qty - User PC for login and user control.

• And other minor components as required for the system to operate.

Total equipment across all buildings:

• 11 Qty - Network Video Recorder 32 Channel Model SV-NVR432-N. 4K Ultra High Definition. HDMI and VGA Display Output. 320 Mbps Incoming Bandwidth. Multi-sensor dual head.

• 11 Qty- 192 TB Surveillance Grade Hard Drive (installed).

• 11 Qty - 16 Port Power Over Ethernet (POE) External Switch.

• 440 Qty - 4K 8 Megapixel IP Bullet Security Cameras (3840x2160). 164ft Infrared

Night Vision. Weatherproof indoor/Outdoor. Wide Dynamic Range. Built-In Microphone. Wide Angle View Lense.

• 11 Qty - 100 ft Premade CAT5 Cables Model CSP-C1000.

• 11 Qty - Backup UPC.

• 11 Qty - User PCs for login and user control.

The contractor shall provide on-site maintenance and support services performed by a qualified technician. The contractor shall provide the following required services:

• System Check and Verification:

Consultation: Upon arrival, the contractor shall check in with designated personnel (Airman Dorm Leader) to inquire about any specific camera issues, login problems, or camera replacements needed.

1. Camera Inspection: The contractor shall inspect 440 cameras across 16 buildings (40 cameras/building). The contractor shall ensure all cameras are inspected at least annually, checking for proper operation, physical damage, and obstructions.

2. Video Quality Verification: The contractor shall verify video quality and coverage for a representative sample of cameras, ensuring clear and usable footage.

3. Recording System Validation: The contractor shall confirm that the recording server is functioning correctly and recording video for the specified 30-day retention period.

4. User Access Testing: The contractor shall verify user login functionality and access permissions to the system.

• Preventative Maintenance:

1. Software Updates: The contractor shall check for and install available software updates for the Avigilon Control Center (ACC) software.

2. DVR/Server Maintenance: The contractor shall perform routine maintenance on the server, including:

• Checking system logs for errors or warnings.

• Verifying sufficient hard drive space for recording.

• Cleaning and dusting the server hardware.

• Optimizing server performance.

• Recommend DVR upgrades as needed (Approval of any upgrades required prior to purchasing any equipment).

3. Camera Maintenance:

• Cleaning camera lenses and housings.

• Checking and adjusting camera focus and positioning.

• Checking and securing camera connections.

• Installing available firmware updates for the cameras.

4. Other Maintenance as Needed: The contractor shall Identify and address any other potential issues that could affect system performance or reliability.

• Troubleshooting and Repair:

1. The contractor shall investigate and resolve reported camera issues, login problems, and other system malfunctions reported by end user.

2. The contractor shall respond, on-site, within two (2) business days to a service call, placed by the Government.

3. The contractor shall provide recommendations for camera replacements or upgrades as needed.

4. The Contractor shall provide remote telephone support during normal business hours (8:00 AM - 5:00 PM, Monday - Friday, excluding holidays)

• Documentation:

1. The contractor shall maintain a log of all maintenance activities performed, including date, time, issues identified, and resolutions implemented. A report shall be completed after each visit outlining the work performed.

2. The contractor shall provide a report summarizing the maintenance activities and any recommendations for improvement on each system to the Airman Dorm Leader Office located in Bldg. 704.

7. Scheduling:

The contractor shall perform all scheduled inspections and maintenance activities during normal business hours, unless otherwise agreed upon in writing by both parties.

8. ADDITIONAL INFORMATION

• Disposal: The contractor shall coordinate disposal activities with the building owner to determine the location of dumpsters if needed. The contractor shall remove all packing materials, debris, and cartons from the job site daily.

• Protection of Property: The contractor shall provide all protective materials to protect the interior of the building, including but not limited to, all floors, walls, door frames, thresholds, etc. from damage and soil during the move and shall cover the floors with protective materials. Under no circumstance shall the contractor use adhesive tape be used to secure protective materials.

SECTION 2

GENERAL INFORMATION

1. CONTRACTOR PERSONNEL REQUIREMENTS

The contractor shall provide the name of the person, or alternate(s), who shall act for the technician when the person responsible is absent and shall be designated in writing to the Airman Dorm Leader’s office. Normal duty hours for Nellis AFB are 8:00 am to 4:30 pm, Monday through Friday excluding Federal Holidays.

The Technician shall be qualified in Avigilon Systems. Technician shall possess knowledge and skills to work on Avigilon Systems, including their proprietary software.

2. UNIFORM AND APPEARANCE

The contractor personnel shall present a neat appearance and be easily recognized as contractor employees. While on duty, all contract employees shall wear a company unique uniform of the style and color normally used by industry. The uniform shall be always clean and neat in appearance.

3. SAFETY

There are no identified hazards on the designated property. The fact that no conditions have been identified does not warrant or guarantee that hazards do not exist, or that work-around procedures will not be necessary. Compliance with the OSHA and other applicable laws regulations for the protection of employees is exclusively the obligation of the contractor.

Further, the government will assume no liability or responsibility for the contractor’s compliance or non-compliance with such requirements.