Exhibit D Western Carolina Unversity Historical Information 2026 - Read-Only.pdf

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Attached to
WCU Dining Services
Solicitation number
73-RFP-00775
Issued by
Jackson County, North Carolina

About this file

This is an Exhibit document providing historical operational and statistical data for Western Carolina University (WCU), a 17-institution member of the University of North Carolina System located in Cullowhee, North Carolina, to support a dining services request for proposal. The document serves as background information to enable prospective vendors to develop informed proposals aligned with the university's operational needs and strategic objectives. WCU operates multiple dining facilities across its 600-acre campus serving nearly 19,000 students, including Courtyard Dining Hall (The Cafe with 693 seats, Starbucks with 40 seats, Chick-fil-A with 104 seats, and a retail food court with 254 seats), Brown Dining Hall (The Lodge with 402 seats, Steak and Shake with 78 seats, and Starbucks with 28 seats), and additional retail locations including Einstein's, Chili's, Java City, and various C-Stores across campus. Historical meal plan data from Fall 2023 through Spring 2026 demonstrates enrollment ranging from 5,077 to 5,648 total meal plans per term, with meal plan pricing in FY27 ranging from $700 to $2,899.70 depending on plan type. The document includes detailed seating capacities, vending machine inventories at 44 campus locations, starting employee wage ranges by position (from $11.75 for student interns to $29.35 for Supervisor II positions), meal plan rate structures across residential and commuter categories, summer conference calendars, and athletic schedules.

The current dining services vendor is Aramark, Inc., with the existing contract expiring June 30, 2027. WCU will award a new dining services contract with the potential for a ten-year agreement term. The historical data indicates significant operational complexity, including approximately 60 percent student workforce composition, varied facility types ranging from full-service dining halls to grab-and-go retail locations, and multiple meal plan options with documented customer satisfaction metrics. The document provides comprehensive information on existing infrastructure, equipment, staffing costs, revenue streams from residential and retail operations, and operational schedules to enable prospective vendors to accurately assess service requirements and develop competitive proposals for the upcoming contract award.

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Western Carolina University Historical Data

Purpose Statement

The purpose of this document is to provide prospective respondents with a historical overview of the university, including its background, growth, operations, key milestones, and organizational objectives. This information is intended to help vendors gain a thorough understanding of the university's history, business environment, and strategic direction, enabling them to develop informed and relevant proposals that align with the organization's needs and goals.

Table of Contents

Operating and Statistical Data

Retail and Residential Revenues

Meal Plans

Camps and Catering Information

Starting Employee Wages

Miscellaneous Information

Floor Plans

Equipment

Customer Satisfaction and Quality Assurance Reports and Data

Operating and Statistical Data

Campus Dining Map

Fall 2026 Census Summary

Fall Enrollment

Spring Enrollment

Retail and Residential Revenues

Financial Summary: Highest to Lowest Total Revenue

Financial Summary: Continued

Financial Summary: Continued

Dining Seat Counts Facility Name Restaurant Seat Counts Notes Courtyard Dining Hall The Café (Residential Dining) 598 693 per original seating plan

Courtyard Dining Hall Starbucks 40

Courtyard Dining Hall Chick-fil-a 104

Courtyard Dining Hall Freshens/C-Store 0

Courtyard Dining Hall Retail Food Court 254

Courtyard Dining Hall Which-Which X Seating contained in food court location

Courtyard Dining Hall Panda Express X Seating contained in food court location

Courtyard Dining Hall Papa Johns/Sushi with Gusto X Seating contained in food court location

Courtyard Dining Hall Moes X Seating contained in food court location

Brown Dining Hall The Lodge (Residential Dining)

460 402 per original seating plan

Brown Dining Hall Steak and Shake 78 Brown Dining Hall Starbucks 28 Brown Dining Hall C-Store 0 University Center Einstein's 74

Noble Residence Hall Chilis 112 74 outdoor

Norton Residence Hall C-Store 0

HHS Java City 0 Hunter Library Java City 22

Meal Plans

Meal plan counts Fall 2026

Meal Plan Counts Term/Year Plan ID Total Term/Year Plan ID Total Fall 2023 Block 150 1459 Spring 2024 Block 150 1390 Fall 2023 Commuter Block 40 211 Spring 2024 Commuter Block 40 182 Fall 2023 Commuter Block 80 168 Spring 2024 Commuter Block 80 175 Fall 2023 Commuter DB 291 Spring 2024 Commuter DB 285 Fall 2023 Unlimited Basic 1069 Spring 2024 Unlimited Basic 900 Fall 2023 Unlimited Premium 1852 Spring 2024 Unlimited Premium 1813 Fall 2023 Weekly 14 327 Spring 2024 Weekly 14 332 Grand Total 5377 Grand Total 5077

Term/Year Plan ID Total Term/Year Plan ID Total Fall 2024 Block 150 1240 Spring 2025 Block 150 1212 Fall 2024 Commuter Block 40 280 Spring 2025 Commuter Block 40 278 Fall 2024 Commuter Block 80 285 Spring 2025 Commuter Block 80 264 Fall 2024 Commuter DB 330 Spring 2025 Commuter DB 293 Fall 2024 Unlimited Basic 1090 Spring 2025 Unlimited Basic 947 Fall 2024 Unlimited Premium 1697 Spring 2025 Unlimited Premium 1606 Fall 2024 Weekly 14 563 Spring 2025 Weekly 14 520 Grand Total 5485 Grand Total 5120

Term/Year Plan ID Total Term/Year Plan ID Total Fall 2025 Block 150 1144 Spring 2026 Block 150 1129 Fall 2025 Commuter Block 40 334 Spring 2026 Commuter Block 40 289 Fall 2025 Commuter Block 80 405 Spring 2026 Commuter Block 80 299 Fall 2025 Commuter DB 288 Spring 2026 Commuter DB 217 Fall 2025 Unlimited Basic 1251 Spring 2026 Unlimited Basic 1062 Fall 2025 Unlimited Premium 1554 Spring 2026 Unlimited Premium 1482 Fall 2025 Weekly 14 672 Spring 2026 Weekly 14 664 Grand Total 5648 Grand Total 5142

Meal Plan Brochure

* FY24 Commuter DB was names Commuter DB 700

Meal Plan Brochure

Summer Meal Plan

Historical Meal Plan Rates FY24 Plans FY25 FY26

Plan Name # Swipes # Exchange DB (w/tax) Plan Cost Plan Cost w/ Tax DB (w/tax) Plan Cost Plan Cost w/ Tax DB (w/tax) Plan Cost Plan Cost w/ Tax

First-Year Residential

Unlimited Premium

Unlimited + 5 Guest Meals

1 Exchange/ Day $214.00 $2,450.00 $2,621.50 $240.75 $2,600.00 $2,782.00 $240.75 $2,635.00 $2,819.45

First-Year Residential

Unlimited Basic

Unlimited + 5 Guest Meals

N/A $107.00 $2,100.00 $2,247.00 $133.75 $2,235.00 $2,391.45 $133.75 $2,266.00 $2,424.62

Residential Weekly 14 See Exchange

Exchange /

Week $321.00 $1,950.00 $2,086.50 $347.75 $2,065.00 $2,209.55 $347.75 $2,091.00 $2,237.37

Residential Block 150 See Exchange 150 $535.00 $1,750.00 $1,872.50 $561.75 $1,845.00 $1,974.15 $561.75 $1,865.00 $1,995.55

Commuter Block 80 See Exchange 80 $588.50 $1,210.00 $1,294.70 $615.25 $1,270.00 $1,358.90 $615.25 $1,280.00 $1,369.60

Commuter Block 40 See Exchange 40 $428.00 $755.00 $807.85 $454.75 $800.00 $856.00 $454.75 $805.00 $861.35

Commuter Commuter DB* N/A N/A $749.00 $700.00 $749.00 $775.75 $725.00 $775.75 $775.75 $725.00 $775.75

Current Meal Plan Rate ( 2027)

Plan Name # Swipes # Exchange DB (w/tax) Plan Cost Plan Cost w/ Tax

First-Year Residential Unlimited Premium Unlimited + 5 Guest

Meals 1 Exchange / Day $240.75 $2,710.00 $2,899.70

First-Year Residential Unlimited Basic Unlimited + 5 Guest

Meals N/A $133.75 $2,330.00 $2,493.10

Residential Weekly 14 (ME) See Exchange 14 Exchange / Week $347.75 $2,145.00 $2,295.15

Residential Block 150 (ME) See Exchange 150 $561.75 $1,905.00 $2,038.35

Commuter Block 80 (ME) See Exchange 80 $615.25 $1,300.00 $1,391.00

Commuter Block 40 (ME) See Exchange 40 $454.75 $816.00 $873.12

Commuter Commuter DB N/A N/A $775.75 $725.00 $775.75

Concessions, Camps and Catering Information

Summer Conference Calendar Summer 2026

Athletic Calendars

Fall 2025 Football Revenues

Starting Employee Wages

Posi%on Type Min Mid Max

Student Intern $11.75

General U.lity Worker - PT $12.25 $14.06 $14.76

General U.lity Worker - FT $12.62 $15.34 $16.11

General U.lity Lead - PT $14.27 $16.37 $17.19

General U.lity Lead - FT $14.70 $16.87 $17.71

Dishwasher $13.20 $16.04 $16.85

Reciever/ Stock Handler - PT $13.80 $15.83 $16.63

Reciever/ Stock Handler - FT $14.21 $16.30 $17.12

Food Service Worker- PT $12.25 $14.06 $14.76

Food Service Worker - FT $12.62 $15.34 $16.11

Food Service Lead Worker - PT $14.27 $16.37 $17.19

Food Service Lead Worker - FT $14.70 $16.87 $17.71

Cashier- PT $12.50 $14.34 $15.06

Cashier-FT $12.88 $14.78 $15.52

Cook/Baker- PT $14.00 $16.06 $16.87

Cook/Baker- FT $14.42 $16.54 $17.37

Lead Cook - PT $16.23 $18.62 $19.55

Lead Cook - FT $16.72 $19.18 $20.14

Server/Food Runner $13.20

Bartender - PT $14.27

Bartender - FT $14.70

Food Service Supervisor $17.04 $20.71 $21.75

Supervisor II (previous SNE/Sous) $23.00 $27.96 $29.35

Office Worker $15.97 $18.32 $19.24

Marke.ng Peer to Peer $12.25 $14.06 $14.76

Marke.ng Associate $18.12 $20.79 $21.83 no sliding scale no sliding scale no sliding scale no sliding scale

Employee Wage

Note: Students are paid the same as Full time employees. Approximately 60% of the work force is students.

Miscellaneous Information

Vending Machines Serial No. and Asset Tags

Location Condition Serial No. Model Type Facilities New 123075347 Small

Groundskeeping New 123075346 Small

Library Old 123A99251085 Large

IT Old 123CA00213001 Large

Stillwell New 123127390 Small

McKee New 123096383 Large

Killian New 123075336 Large

Coulter New 123106508 Large

Forsythe Old 123C02079001 Large

Belk Old Large

Ramsey New 123075328 Large

Bardo Old Large

HFR New 123075334 Large

HHS Fl 1 Old 123A00312036 Large

HHS Fl 3 Old 123A00312040 Large

UC FL 1 New 123075340 Large

UC FL 3 New 123075339 Large

Camp 1 New 123075345 Small

Camp 2 New 122049929 Small

Apadaca New 123075333 Large

Judaculla New 123075330 Large

Allen FL 6 Old

Allen FL 3 Old

Allen FL 1 Old

Vending Machines Serial No. and Asset Tags

Location Condition Serial No. Model Type

Harrill FL 5 Old 123A00312037 Large Harrill FL 3 New 123127389 Small

Benton/ Albright Old Large

Reynolds New 123075329 Large

Buchannon New 123075335 Large

Noble East New 123075332 Large

Noble West Old Large

Blue Ridge FL 3 Old 123A99228036 Large

Blue Ridge FL 2 Old 123C02163070 Large

Balsam FL 3 Old 123C04252074 Large

Balsam FL 2 Old 123A99350040 Large

Norton Old 123C03262032 Large

Village New 123075337 Large

Black Rock New 123075331 Large

Water Rock New 123023299 Large

Shining Rock New 123075338 Large

Storage Unit #1 Old 123A00224112 Large

Storage Unit #2 Old 32000080012 Large

Storage Unit #3 Old 32003167007 Large

Storage Unit #4 Old 123B01066071 Large

Storage Unit #5 Old 123A00115081 Large

Scrap #1 Old Large

Scrap #2 Old 123A00312038 Large

Scrap #3 Old Large Scrap #4 Old Large Scrap #5 Old Large Scrap #6 Old Large

Catamount Dining Hours of Operations 1st Semester

Catamount Dining Hours of Operations 2nd Semester

Floor Plans

Brown - Lodge, BRB, Bistro and Starbucks

COURTYARD DINING HALL-1ST FL

COURTYARD DINING HALL-2ND FL

Hinds University Center 1st FL

NOBLE HALL -West Side

NOBLE HALL –East Side

Customer Satisfaction Data

File details come from the government source that posted it. Updated .