Exhibit_D_-_EAP_RFP_25-03_Benefits_Matrix.xlsx
XLSX spreadsheet 62 KB Posted
- Attached to
- RFP 25-03 Employee Assistance Program
- Solicitation number
- 0000036100
- Issued by
- California
About this file
This document is an Employee Assistance Program (EAP) Request for Proposal (RFP #25-03) issued by the Superior Court of California, County of San Bernardino. The RFP seeks comprehensive EAP services for court employees and judges, with a focus on providing a wide range of support services including clinical sessions, counseling, and additional resources. The proposed services cover multiple benefit areas such as assessment and referral, virtual and onsite employee orientation, management training, critical incident stress debriefing, wellness seminars, and 24/7 telephonic access to clinical professionals.
The proposal details include unlimited access to services like child/elder care referrals, legal counseling, work/life benefits, financial planning, identity theft prevention, and pet care services. The current incumbent is ACI Specialty Benefits, and the proposed billing is annual with options for monthly or quarterly arrangements. Additional services include a dedicated account manager, local service contacts, and specialized resources like a Veteran Connection module and digital well-being training. The pricing structure includes some additional fees for specific services like onsite support and meeting cancellations, with the overall goal of providing comprehensive employee support across multiple domains.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment_1_-_Administrative_Rules.docx | DOCX document | |
| Attachment_3_-_Acceptance_of_Short_Form_Agreement_Terms.docx | DOCX document | |
| Attachment_7B_-_DVBE_Declaration.docx | DOCX document | |
| Exhibit_A_-_USI_Marketing_Letter_RFP_25-03_EAP.pdf | ||
| Exhibit_C1_-_ACI_EAP_Benefits_Summary.pdf | ||
| Exhibit_C2_-_ACI_Utilization_Q-4_2024.pdf | ||
| Exhibit_C3_-_ACI_Utilization_Q-1_2025.pdf | ||
| Attachment_2_-_Services_-_Short_Form_Agreement_Terms.docx | DOCX document | |
| Attachment_5_-_Good_Standing_Form.docx | DOCX document | |
| Attachment_6_-_Darfur_Contracting_Act_Certification.docx | DOCX document | |
| Exhibit_E_-_2025_Benefit_Fair_Locations.xlsx | XLSX spreadsheet | |
| Attachment_4_-_General_Certifications_Form.docx | DOCX document | |
| Attachment_7A_-_Bidder_Declaration.docx | DOCX document | |
| Exhibit_B_-_Payment_Provisions-Benefits.docx | DOCX document | |
| Exhibit_C4_-_ACI_Service_Agreement.pdf | ||
| RFP_25-03_Employee_Assistance_Program.docx | DOCX document |
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| Superior Court of California, County of San Bernardino |
| EAP RFP #25-03 |
Important note to bidding carriers: In addition to completing the Court's RFP documents, you must also complete the following tab of this workbook and provide the supporting benefit summaries with each plan.
EAP RFP Benefits
| Superior Court of California, County of San Bernardino | ||
| Employee Assistance Plan RFP # 25-03 Benefit Matrix | Enrollment is higher because Judges are covered | |
| Benefit Provisions | Current |
ACI
Specialty Benefits Proposing Carrier Note Deviations
| Clinical Sessions- | ||||
| Assessment & Referral | Yes, 3 sessions year | |||
| Skype® sessions with a clinician | Will match | |||
| Definition of eligible dependent | Employee, Judge, spouse, domestic partner, dependent and family members. ACI’s programs are open to ALL family members REGARDLESS of location. This means grandparents in Florida or a son/daughter in college out of state, aunts, uncles, cousins, etc. can use the program even if they don't live with the employee. It is not required that the person live in the employee household. | Enhance | ||
| Employee Orientation | Unlimited virtual and onsite | |||
| (attendance minimum of 20 employees for onsite services) | Takeaway | |||
| Management/Supervisory Trainings | ||||
| (Face to Face) | Unlimited virtual and onsite |
(attendance minimum of 20 employees for onsite services)
| Management Consultations | ||
| (Telephonic) | Unlimited Supervisory referrals and clinical consultation services | |
| Critical Incident Stress Debriefings (CISD) | Unlimited telephonic consultation and materials, 2 onsite hours per incident |
(no attendance minimums) (Additional onsite time: $325 per hour) Wellness Seminars Unlimited virtual and onsite (attendance minimum of 20 employees for onsite services)
| 24/7 Telephonic Access to Clinical Professional | Included |
| Communications | |
| Initial & Ongoing | Included |
| Posters | Included |
| Brochures | Included |
(2,000 printed per year)
| Payroll Stuffers | Included |
| Wallet Cards | Included |
(2,000 printed per year)
| Newsletter | Monthly Healthy Mail e-newsletter | |
| Mobile Access/Application | MyACI App and QR codes | |
| Utilization Reports | Quarterly & Annual | |
| Additional Services (Telephonic) | ||
| Child/Elder Care | Unlimited customized referrals and resources provided | |
| Legal Counseling | Legal assistance for unlimited number of issues per year. Includes 60-minute in-office or telephonic consultation with local attorney and 25% discount for continued services | |
| Work/Life Benefits | Unlimited customized referrals and resources provided | |
| Financial Planning | Telephonic financial assistance for unlimited number of issues per year. Includes 30-day financial coaching benefit with 90-day action plan take-away. | |
| Identity Theft | Included, Prevention and recovery service | |
| Pet Care Services | Included | |
| Digital Well-Being Training (not currently offered) | Partners with Whil to offer over 250 well-being and stress resilience programs. Provide additional cost to add. | |
| Concierge/Convenience Services | Included | |
| Foreign Language & | ||
| Hearing Impaired Capabilities | Yes | |
| Additional Services (Telephonic) | ||
| Other | ACI's Veteran Connection module provides extensive links and multimedia resources for veteran and active-duty employees and their family members. |
Customized Virtual EAP folder and landing page for all materials in real time for easy access.
Email, Text, and Social@ACI Platforms ACI's YouTube Channel offers 24/7 access to popular trainings for managers, supervisors, employees and all family members. These videos are accessible any time, from any personal computer, tablet or smartphone.
| Billing Frequency | Annual (monthly and quarterly available upon request) | |
| Account Management Strategy and Provider Access | ||
| Dedicated Account Manager (Local Service) | Dedicated Account Manager, San Diego, & Local Point of Service Contacts Assigned | |
| Provider Access | ||
| (Requested minimum of 2 providers within 10 miles) | TBD | |
| Additional Fees | CISD or Onsite Layoff or RIF Support: $325 per hour |
Conflict Resolution/Mediation or Executive Coaching: $350 per hour Late Onsite Meeting Cancelation or Failure to Meet Minimum Participation: $225
| This is merely a summary of benefits for comparison purposes. Details are contained in carrier benefit summaries / proposals. | |||
| Proposed Vendor's Financial Ratings | AM Best | Moody's | Standard & Poors |
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