Exhibit_C3_-_ACI_Utilization_Q-1_2025.pdf
PDF 420 KB Posted
- Attached to
- RFP 25-03 Employee Assistance Program
- Solicitation number
- 0000036100
- Issued by
- California
About this file
This document is a Q1 2025 Utilization Report for the Superior Court of California, County of San Bernardino, prepared by AllOne Health. The report covers the period from January 1, 2025 to March 31, 2025 and provides a comprehensive analysis of employee assistance program (EAP) services utilization. The report details service usage across multiple dimensions, including client types, service types, access methods, and member portal traffic. Key metrics show that 13 total new files were opened, with 85% of clients being employees and 15% family members, and an annualized utilization rate of 4.72% and an annualized impact rate of 22.53%.
The report highlights that counseling services comprised 80% of service types, with 61.5% of EAP cases serviced. Legal issues were the most prevalent primary presenting problem at 38.46%, followed by emotional issues at 30.77%. Most clients learned about the service through human resources (69.23%), and telephone was the primary access method (69.23%). The member portal showed diverse traffic, with articles (30%), search functions (20%), and legal topics (18.33%) being the most frequently accessed. Additionally, the report includes a quarterly summary of program promotions, featuring monthly newsletters, webinars, and additional resources focused on mental health, workplace wellness, and personal development.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment_1_-_Administrative_Rules.docx | DOCX document | |
| Exhibit_D_-_EAP_RFP_25-03_Benefits_Matrix.xlsx | XLSX spreadsheet | |
| Attachment_3_-_Acceptance_of_Short_Form_Agreement_Terms.docx | DOCX document | |
| Attachment_7B_-_DVBE_Declaration.docx | DOCX document | |
| Exhibit_A_-_USI_Marketing_Letter_RFP_25-03_EAP.pdf | ||
| Exhibit_C1_-_ACI_EAP_Benefits_Summary.pdf | ||
| Exhibit_C2_-_ACI_Utilization_Q-4_2024.pdf | ||
| Attachment_4_-_General_Certifications_Form.docx | DOCX document | |
| Attachment_7A_-_Bidder_Declaration.docx | DOCX document | |
| Exhibit_B_-_Payment_Provisions-Benefits.docx | DOCX document | |
| Exhibit_C4_-_ACI_Service_Agreement.pdf | ||
| RFP_25-03_Employee_Assistance_Program.docx | DOCX document | |
| Attachment_2_-_Services_-_Short_Form_Agreement_Terms.docx | DOCX document | |
| Attachment_5_-_Good_Standing_Form.docx | DOCX document | |
| Attachment_6_-_Darfur_Contracting_Act_Certification.docx | DOCX document | |
| Exhibit_E_-_2025_Benefit_Fair_Locations.xlsx | XLSX spreadsheet |
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Text version
Superior Court of California, County of San Bernardino
01/01/2025 - 03/31/2025
Private & Confidential
UTILIZATION REPORT
Superior Court of California, County of San Bernardino
January 01, 2025 - March 31, 2025 on New Files
UTILIZATION RATE SUMMARY
Type Count % Serviced % Activities %
EAP Cases 8 61.5% 8 12.9% 70 44.9%
Information Calls 0 00.0% 0 00.0% 0 00.0%
Wellness Files 0 00.0% 0 00.0% 4 02.6%
Work/Life Files 5 38.5% 5 08.1% 6 03.8%
Organizational Service/CISD 0 00.0% 0 00.0% 0 00.0%
Wellness Organizational Service 0 00.0% 0 00.0% 0 00.0%
Member Portal Web Traffic 0 00.0% 49 79.0% 76 48.7%
Supervisor Referral 0 00.0% 0 00.0% 0 00.0%
Organization Consultation 0 00.0% 0 00.0% 0 00.0%
Total 13 100% 62 100% 156 100%
Count The total number of files: EAP, Organizational Services, Information Calls, etc. that fall within the reporting period.
Serviced The total number of service users within files along with Member Portal unique user visits that fall within the reporting period.
Activities The total number of activities from files along with the total Member
Portal visits that fall within the reporting period.
Population / Utilization Rate 1116
Annualized Rate for Count of all Files. 4.72%
Annualized Impact Rate of Total Serviced including Member Portal visits. 22.53%
New/Ongoing Files Summary
Total New Files 13
AllOne Health 2/12 This report was created on 4/15/2025
Superior Court of California, County of San Bernardino January 01, 2025 - March 31, 2025
Client Type
Employee: 85 %
Family Member: 15 %
Name
1/2025 - 3/2025
Employee 11 84.62%
Family Member 2 15.38%
Total 13 100 %
Client Type
AllOne Health 3/12 4/15/2025
January 01, 2025 - March 31, 2025
Service Type
Counseling: 80 %
In The Moment Clinical Support: 20 %
Name
1/2025 - 3/2025
Counseling 8 80.00%
In The Moment Clinical Support 2 20.00%
Total 10 100 %
Service Type
AllOne Health 4/12 4/15/2025
January 01, 2025 - March 31, 2025
Work/Life Service
Name
1/2025 - 3/2025
Legal 5 100.00%
Work/Life Service
AllOne Health 5/12 4/15/2025
January 01, 2025 - March 31, 2025
Primary Presenting Problem
Name
1/2025 - 3/2025
Anxiety Symptoms 1 7.69%
Couples Issue 2 15.38%
Emotional 4 30.77%
Family Issue 1 7.69%
Legal 5 38.46%
Total 13 100 %
Primary Presenting Problem
AllOne Health 6/12 4/15/2025
January 01, 2025 - March 31, 2025
How Did You Learn Of Our Service
Name
1/2025 - 3/2025
Family 1 7.69%
Human Resources 9 69.23%
Other 1 7.69%
Previous Experience 2 15.38%
Total 13 100 %
How Did You Learn Of Our Service
AllOne Health 7/12 4/15/2025
January 01, 2025 - March 31, 2025
How Did You Access Our Service
Name
1/2025 - 3/2025
Telephone 9 69.23%
Website Inquiry 4 30.77%
Total 13 100 %
How Did You Access Our Service
AllOne Health 8/12 4/15/2025
January 01, 2025 - March 31, 2025
Years with Employer
Name
1/2025 - 3/2025
0-5 Years 9 69.23%
6-10 Years 1 7.69%
16-20 Years 3 23.08%
Total 13 100 %
Years with Employer
AllOne Health 9/12 4/15/2025
January 01, 2025 - March 31, 2025
Member Portal Traffic Types
Name
1/2025 - 3/2025
Article 15 30.00%
Calculators 2 4.00%
Company 3 6.00%
Crisis Resources 1 2.00%
Locator 6 12.00%
Profile 3 6.00%
Search 10 20.00%
Soft Skill 1 2.00%
Video 2 4.00%
Wellness Article 6 12.00%
Wellness Recipe 1 2.00%
Total 50 100 %
Member Portal Traffic Types
AllOne Health 10/12 4/15/2025
January 01, 2025 - March 31, 2025
Member Portal Traffic Top Topics
Name
1/2025 - 3/2025
Abroad 1 1.67%
Autos 2 3.33%
Career 5 8.33%
Children 2 3.33%
Financial 8 13.33%
First Responders 1 1.67%
Fitness 5 8.33%
Home 7 11.67%
Legal 11 18.33%
Living 5 8.33%
Mental Health 1 1.67%
Military 1 1.67%
Nutrition 4 6.67%
Observances 1 1.67%
Parents 4 6.67%
Relationships 1 1.67%
Tech 1 1.67%
Total 60 100 %
Member Portal Traffic Top Topics
AllOne Health 11/12 4/15/2025
Quarterly Summary of Program Promotion
Newsletters (Q1) January 2025 Insights Newsletter
• Whole Health: Driving Positive Change by Nurturing the
Mind-Body Connection
• Video: Coping with Stress – From a Mind-Body Perspective
• Student Life: Using Your Mind-Body Connection to Conquer
Stress
• Leadership: The Mind-Body Connection and Organizational
Health: A Parallel for Success
February 2025 Insights Newsletter
• Whole Health: How to Use Conflict to Drive Positive Change
• Video: Recognizing and Understanding Conflict
• Student Life: Conflict Resolution 101
• Leadership: Let’s Normalize Conflict and Tension to Build
Stronger Workplaces
March 2025 Insights Newsletter
• Whole Health: Managing and Preventing Burnout
• Video: Beating Burnout Before It Beats You
• Student Life: Avoiding Burnout in College
• Leadership: Burnout Is Not Inevitable: The AllOne Consulting
Approach to Sustainable Success
Webinars January 2025
• Taking Control of your Finances
• Mindfulness
February 2025
• Increasing Mental Toughness
• Strategies for Managing Conflict – SHRM HR Webinar
March 2025
• How to Cultivate Compassion and Empathy in the Workplace
• Preventing Burnout: Refreshing Your Perspective
Additional Resources California Fires – Resources & Support
How to Support a Loved One
Mental Health in the Workplace
What is Resiliency?
Mental Health for Everyone
Mental Health Signs and Symptoms
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