Exhibit_C2_-_ACI_Utilization_Q-4_2024.pdf

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Attached to
RFP 25-03 Employee Assistance Program
Solicitation number
0000036100
Issued by
California

About this file

This is a comprehensive Utilization Report for the Superior Court of California, County of San Bernardino, prepared by AllOne Health for the period of January 1, 2024 to December 31, 2024. The report provides a detailed analysis of employee assistance program (EAP) services, including utilization rates, client types, service types, work/life services, and member portal traffic. Key metrics show that out of a population of 1,116, there were 126 total new files, with an annualized utilization rate of 12.37% and an annualized impact rate of 47.76% when including member portal visits.

The report breaks down service usage across various dimensions, revealing that employees comprise 83% of clients, with counseling representing 84% of service types. Website inquiry was the most common access method at 55.56%, and most users (78.57%) have been with their employer for 0-5 years. The document also includes a quarterly summary of program promotions, detailing insights newsletters, webinars, and additional resources covering topics like mental health, workplace wellness, stress reduction, and supporting diverse employee needs. Organizational services included webinar trainings on topics such as bridging generation gaps, managing organizational change, and maintaining a respectful workplace.

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Superior Court of California, County of San Bernardino

01/01/2024 - 12/31/2024

Private & Confidential

UTILIZATION REPORT

Superior Court of California, County of San Bernardino

January 01, 2024 - December 31, 2024 on New Files

UTILIZATION RATE SUMMARY

Type Count % Serviced % Activities %

EAP Cases 80 57.6% 80 15.0% 411 38.7%

Information Calls 5 03.6% 5 00.9% 5 00.5%

Wellness Files 8 05.8% 8 01.5% 17 01.6%

Work/Life Files 35 25.2% 35 06.6% 78 07.3%

Organizational Service/CISD 8 05.8% 87 16.3% 64 06.0%

Wellness Organizational Service 0 00.0% 0 00.0% 0 00.0%

Member Portal Web Traffic 0 00.0% 315 59.1% 484 45.5%

Supervisor Referral 0 00.0% 0 00.0% 0 00.0%

Organization Consultation 3 02.2% 3 00.6% 4 00.4%

Total 139 100% 533 100% 1063 100%

Count The total number of files: EAP, Organizational Services, Information Calls, etc. that fall within the reporting period.

Serviced The total number of service users within files along with Member Portal unique user visits that fall within the reporting period.

Activities The total number of activities from files along with the total Member

Portal visits that fall within the reporting period.

Population / Utilization Rate 1116

Annualized Rate for Count of all Files. 12.37%

Annualized Impact Rate of Total Serviced including Member Portal visits. 47.76%

New/Ongoing Files Summary

Total New Files 126

AllOne Health 2/17 This report was created on 1/13/2025

Superior Court of California, County of San Bernardino January 01, 2024 - December 31, 2024

Client Type

Employee: 83%

Family Member: 14%

Student: 2%

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Employee 22 91.67% 31 81.58% 29 80.56% 23 82.14% 105 83.33%

Family Member 2 8.33% 7 18.42% 6 16.67% 3 10.71% 18 14.29%

Student 0 0.00% 0 0.00% 1 2.78% 2 7.14% 3 2.38%

Total 24 100% 38 100% 36 100% 28 100% 126 100%

Client Type

AllOne Health 3/17 1/13/2025

January 01, 2024 - December 31, 2024

Service Type

Counseling: 84%

In The Moment Clinical Support: 13%

Wellness: 1%

Life Coaching: 1%

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Counseling 13 76.47% 26 89.66% 16 84.21% 21 84.00% 76 84.44%

In The Moment Clinical Support 3 17.65% 3 10.34% 2 10.53% 4 16.00% 12 13.33%

Life Coaching 1 5.88% 0 0.00% 0 0.00% 0 0.00% 1 1.11%

Wellness 0 0.00% 0 0.00% 1 5.26% 0 0.00% 1 1.11%

Total 17 100% 29 100% 19 100% 25 100% 90 100%

Service Type

AllOne Health 4/17 1/13/2025

January 01, 2024 - December 31, 2024

Work/Life Service

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Child Care 0 0.00% 1 11.11% 0 0.00% 0 0.00% 1 2.86%

Elder Care 2 20.00% 0 0.00% 0 0.00% 1 33.33% 3 8.57%

Financial 0 0.00% 1 11.11% 1 7.69% 0 0.00% 2 5.71%

Legal 4 40.00% 3 33.33% 5 38.46% 2 66.67% 14 40.00%

Medical Advocacy 3 30.00% 2 22.22% 1 7.69% 0 0.00% 6 17.14%

Personal Assistant 1 10.00% 2 22.22% 6 46.15% 0 0.00% 9 25.71%

Total 10 100% 9 100% 13 100% 3 100% 35 100%

Work/Life Service

AllOne Health 5/17 1/13/2025

January 01, 2024 - December 31, 2024

Primary Presenting Problem

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Alcohol 0 0.00% 0 0.00% 1 2.78% 0 0.00% 1 0.79%

Anger Related Issues 0 0.00% 0 0.00% 1 2.78% 2 7.14% 3 2.38%

Anxiety Symptoms 1 4.17% 1 2.63% 0 0.00% 0 0.00% 2 1.59%

Child Care 0 0.00% 1 2.63% 0 0.00% 0 0.00% 1 0.79%

Couples Issue 1 4.17% 6 15.79% 2 5.56% 5 17.86% 14 11.11%

Depressive Symptoms 2 8.33% 0 0.00% 3 8.33% 1 3.57% 6 4.76%

Elder Care 2 8.33% 0 0.00% 0 0.00% 1 3.57% 3 2.38%

Emotional 1 4.17% 5 13.16% 5 13.89% 5 17.86% 16 12.70%

Family Issue 0 0.00% 0 0.00% 0 0.00% 4 14.29% 4 3.17%

Financial 2 8.33% 2 5.26% 1 2.78% 0 0.00% 5 3.97%

Fitness - General 0 0.00% 1 2.63% 0 0.00% 0 0.00% 1 0.79%

Fitness - Weight Loss 0 0.00% 0 0.00% 3 8.33% 0 0.00% 3 2.38%

Grief 1 4.17% 2 5.26% 0 0.00% 3 10.71% 6 4.76%

Health 2 8.33% 0 0.00% 0 0.00% 0 0.00% 2 1.59%

High Risk Concern 1 4.17% 1 2.63% 0 0.00% 0 0.00% 2 1.59%

Interpersonal Issue 3 12.50% 7 18.42% 1 2.78% 1 3.57% 12 9.52%

Legal 4 16.67% 3 7.89% 5 13.89% 2 7.14% 14 11.11%

Medical Advocacy 0 0.00% 2 5.26% 1 2.78% 0 0.00% 3 2.38%

Nutrition - General 1 4.17% 0 0.00% 1 2.78% 0 0.00% 2 1.59%

Nutrition - Weight Loss 0 0.00% 1 2.63% 1 2.78% 0 0.00% 2 1.59%

OC - Crisis Management Planning 0 0.00% 0 0.00% 0 0.00% 2 7.14% 2 1.59%

Primary Presenting Problem

AllOne Health 6/17 1/13/2025

January 01, 2024 - December 31, 2024

Primary Presenting Problem

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

OC - Training Request 1 4.17% 0 0.00% 0 0.00% 0 0.00% 1 0.79%

Parenting Issue 0 0.00% 0 0.00% 1 2.78% 0 0.00% 1 0.79%

Personal Assistant 1 4.17% 2 5.26% 6 16.67% 0 0.00% 9 7.14%

Physician/Health Provider 1 4.17% 0 0.00% 0 0.00% 0 0.00% 1 0.79%

Stress 0 0.00% 4 10.53% 3 8.33% 1 3.57% 8 6.35%

Stress Reduction 0 0.00% 0 0.00% 1 2.78% 1 3.57% 2 1.59%

Total 24 100% 38 100% 36 100% 28 100% 126 100%

AllOne Health 7/17 1/13/2025

January 01, 2024 - December 31, 2024

How Did You Learn Of Our Service

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Faculty/Administration 1 4.17% 5 13.16% 2 5.56% 1 3.57% 9 7.14%

Family 2 8.33% 5 13.16% 5 13.89% 3 10.71% 15 11.90%

Human Resources 11 45.83% 15 39.47% 19 52.78% 15 53.57% 60 47.62%

Other 3 12.50% 6 15.79% 5 13.89% 5 17.86% 19 15.08%

Previous Experience 3 12.50% 5 13.16% 4 11.11% 2 7.14% 14 11.11%

Promotional Material 1 4.17% 0 0.00% 1 2.78% 0 0.00% 2 1.59%

Supervisor 0 0.00% 0 0.00% 0 0.00% 1 3.57% 1 0.79%

Union 0 0.00% 0 0.00% 0 0.00% 1 3.57% 1 0.79%

Website 0 0.00% 1 2.63% 0 0.00% 0 0.00% 1 0.79%

Word of Mouth 1 4.17% 1 2.63% 0 0.00% 0 0.00% 2 1.59%

Information Not Provided 2 8.33% 0 0.00% 0 0.00% 0 0.00% 2 1.59%

Total 24 100% 38 100% 36 100% 28 100% 126 100%

How Did You Learn Of Our Service

AllOne Health 8/17 1/13/2025

January 01, 2024 - December 31, 2024

How Did You Access Our Service

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Chat 0 0.00% 2 5.26% 0 0.00% 0 0.00% 2 1.59%

Email 1 4.17% 0 0.00% 0 0.00% 2 7.14% 3 2.38%

Telephone 13 54.17% 13 34.21% 14 38.89% 11 39.29% 51 40.48%

Website Inquiry 10 41.67% 23 60.53% 22 61.11% 15 53.57% 70 55.56%

Total 24 100% 38 100% 36 100% 28 100% 126 100%

How Did You Access Our Service

AllOne Health 9/17 1/13/2025

January 01, 2024 - December 31, 2024

Years with Employer

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

0-5 Years 17 70.83% 27 71.05% 31 86.11% 24 85.71% 99 78.57%

6-10 Years 5 20.83% 5 13.16% 2 5.56% 4 14.29% 16 12.70%

11-15 Years 1 4.17% 2 5.26% 2 5.56% 0 0.00% 5 3.97%

16-20 Years 1 4.17% 2 5.26% 0 0.00% 0 0.00% 3 2.38%

21-25 Years 0 0.00% 2 5.26% 1 2.78% 0 0.00% 3 2.38%

Total 24 100% 38 100% 36 100% 28 100% 126 100%

Years with Employer

AllOne Health 10/17 1/13/2025

January 01, 2024 - December 31, 2024

Member Portal Traffic Types

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Article 57 30.00% 51 20.32% 87 31.99% 37 35.92% 232 28.43%

Assessment 12 6.32% 3 1.20% 3 1.10% 0 0.00% 18 2.21%

Calculators 5 2.63% 5 1.99% 3 1.10% 1 0.97% 14 1.72%

Company 16 8.42% 37 14.74% 17 6.25% 8 7.77% 78 9.56%

Events 4 2.11% 2 0.80% 4 1.47% 1 0.97% 11 1.35%

Financial Article 0 0.00% 2 0.80% 19 6.99% 0 0.00% 21 2.57%

Form 3 1.58% 25 9.96% 8 2.94% 8 7.77% 44 5.39%

Locator 4 2.11% 15 5.98% 10 3.68% 9 8.74% 38 4.66%

Podcast 1 0.53% 0 0.00% 0 0.00% 0 0.00% 1 0.12%

Profile 32 16.84% 36 14.34% 13 4.78% 8 7.77% 89 10.91%

Search 13 6.84% 34 13.55% 34 12.50% 16 15.53% 97 11.89%

Soft Skill 38 20.00% 17 6.77% 32 11.76% 15 14.56% 102 12.50%

Video 3 1.58% 6 2.39% 20 7.35% 0 0.00% 29 3.55%

Webinar 0 0.00% 2 0.80% 2 0.74% 0 0.00% 4 0.49%

Wellness Article 0 0.00% 2 0.80% 12 4.41% 0 0.00% 14 1.72%

Wellness Recipe 2 1.05% 14 5.58% 4 1.47% 0 0.00% 20 2.45%

Wellness Workout 0 0.00% 0 0.00% 4 1.47% 0 0.00% 4 0.49%

Total 190 100% 251 100% 272 100% 103 100% 816 100%

Member Portal Traffic Types

AllOne Health 11/17 1/13/2025

January 01, 2024 - December 31, 2024

Member Portal Traffic Top Topics

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Abroad 0 0.00% 4 2.31% 0 0.00% 1 1.25% 5 0.87%

Addiction 0 0.00% 3 1.73% 3 1.71% 0 0.00% 6 1.04%

Autos 2 1.33% 3 1.73% 2 1.14% 4 5.00% 11 1.90%

Career 5 3.33% 5 2.89% 5 2.86% 8 10.00% 23 3.98%

Children 5 3.33% 3 1.73% 4 2.29% 1 1.25% 13 2.25%

Disaster 0 0.00% 1 0.58% 0 0.00% 1 1.25% 2 0.35%

Education 4 2.67% 2 1.16% 2 1.14% 1 1.25% 9 1.56%

Family 5 3.33% 7 4.05% 3 1.71% 1 1.25% 16 2.77%

Financial 15 10.00% 21 12.14% 31 17.71% 6 7.50% 73 12.63%

Fitness 12 8.00% 9 5.20% 6 3.43% 3 3.75% 30 5.19%

Health 15 10.00% 6 3.47% 10 5.71% 2 2.50% 33 5.71%

Higher Education 9 6.00% 5 2.89% 7 4.00% 2 2.50% 23 3.98%

Holidays 0 0.00% 1 0.58% 5 2.86% 2 2.50% 8 1.38%

Home 7 4.67% 7 4.05% 2 1.14% 6 7.50% 22 3.81%

Legal 8 5.33% 19 10.98% 27 15.43% 12 15.00% 66 11.42%

LGBTQIA 0 0.00% 0 0.00% 1 0.57% 0 0.00% 1 0.17%

Living 7 4.67% 2 1.16% 4 2.29% 2 2.50% 15 2.60%

Management 2 1.33% 1 0.58% 2 1.14% 1 1.25% 6 1.04%

Mental Health 21 14.00% 25 14.45% 13 7.43% 3 3.75% 62 10.73%

Military 0 0.00% 0 0.00% 0 0.00% 1 1.25% 1 0.17%

Nutrition 11 7.33% 5 2.89% 23 13.14% 5 6.25% 44 7.61%

Member Portal Traffic Top Topics

AllOne Health 12/17 1/13/2025

January 01, 2024 - December 31, 2024

Member Portal Traffic Top Topics

Name

1/1 - 3/31

4/1 - 6/30

7/1 - 9/30

10/1 - 12/31

1/2024 - 12/2024

Outdoors 0 0.00% 1 0.58% 1 0.57% 0 0.00% 2 0.35%

Parents 4 2.67% 2 1.16% 4 2.29% 2 2.50% 12 2.08%

Pets 1 0.67% 6 3.47% 5 2.86% 1 1.25% 13 2.25%

Relationships 10 6.67% 23 13.29% 4 2.29% 7 8.75% 44 7.61%

Safety 0 0.00% 2 1.16% 1 0.57% 0 0.00% 3 0.52%

Senior 1 0.67% 3 1.73% 3 1.71% 4 5.00% 11 1.90%

Student 3 2.00% 2 1.16% 4 2.29% 2 2.50% 11 1.90%

Tech 1 0.67% 5 2.89% 3 1.71% 2 2.50% 11 1.90%

Weather 2 1.33% 0 0.00% 0 0.00% 0 0.00% 2 0.35%

Total 150 100% 173 100% 175 100% 80 100% 578 100%

AllOne Health 13/17 1/13/2025

January 01, 2024 - December 31, 2024

Organizational Services Summary Date Type AttendeesTime

2/7/2024 Webinar Training 1.00 25

Organization:

Org Service #: 40243

Details: Bridging Generation Gaps Eval Score: 5.0/5.0

4/10/2024 Webinar Training 1.00 12

Organization:

Org Service #: 40244

Details: Managing Organizational Change Eval Score: 5.0/5.0

5/1/2024 Webinar Training 1.00 8

Organization:

Org Service #: 41494

Details: Mental Health Awareness: Shedding the Stigma Eval Score: N/A

6/12/2024 Webinar Training 1.00 17

Organization:

Org Service #: 40245

Details: Maintaining a Respectful Workplace Eval Score: 5.0 / 5.0

8/14/2024 Webinar Training 1.00 0

Organization:

Org Service #: 40246

Details: Compassion Fatigue: Understanding and Coping - CANCELLED

TOTAL 625.00

AllOne Health 14/17 1/13/2025

January 01, 2024 - December 31, 2024

CISD Summary Time AttendeesDate Type

12/2/2024 Death 6.00 7

Organization:

Org Service #: 46547

Details: Onsite – Group Debrief and Individual Meetings Death – Employee

12/3/2024 Death 2.00 7

Organization:

Org Service #: 46559

Details: Onsite – Group Debrief and Individual Meetings Death – Employee

12/17/2024 Death 3.00 11

Organization:

Org Service #: 46731

Details: Onsite – Group Debrief and Individual Meetings Death – Employee

TOTAL 2511.00

AllOne Health 15/17 1/13/2025

Quarterly Summary of Program Promotion

Newsletters (Q1) January 2024 Insights Newsletter Whole Health: Understanding the Mind-Body Connection

Video: 3 Holistic Ways to Cope with Stress

Student Life: 3 Strategies to Ace the Semester Ahead

Leadership: Elevating Employee Well-Being with Workplace Wellness Coaching

February 2024 Insights Newsletter Whole Health: How Healthy Boundaries Support Healthy Relationships

Video: Fostering Respect in the Workplace

Student Life: Navigating New Relationships and Boundaries

Leadership: How Meditation Services Strengthen Workplace Culture and Relationships

March 2024 Insights Newsletter Whole Health: Tips for Recognizing and Addressing Burnout

Video: Preventing Burnout

Student Life: Understanding the Difference Between Stress and Burnout

Leadership: Helping Managers Identify and Prevent Employee Burnout

Webinars January 2024 Stress Reduction Toolkit 2.0

Alphabet Soup: Enhancing your EI and WI

February 2024 The Sandwich Generation: The Ultimate Balancing Act

The Art of Creating Healthy Relationships

March 2024 Eating Right for Life

Managing and Preventing Burnout

Additional Resources Celebrating Black History Month Recognizing International Women’s Day Texas Wildfires – Resources & Support Recognizing the Importance of Sleep Ohio, Indiana, and Kentucky Tornadoes: Resources & Support Prioritizing Mental Wellness Checks for First Responders AllOne Health Survey Reveals EAP & Mental Health Benefit Trends for 2024 Baltimore Key Bridge Collapse: Resources & Support

Newsletters (Q2) April 2024 Insights Newsletter

Whole Health: Understanding Anxiety Video: 5 Actions to Alleviate Anxiety Student Life: Understanding the Link Between

Procrastination and Anxiety Leadership: How Team Development Helps Reduce

Workplace Stress and Anxiety May 2024 Insights Newsletter

Whole Health: The Importance of Mental Health Awareness Month

Video: Tips for Building Resilience Student Life: How to Recognize and Address Mental

Health Concerns Leadership: The Benefits of Creating a Psychologically

Safe Work Environment June 2024 Insights Newsletter

Whole Health: Maintaining Civility and Respect at Work Video: The Benefits of Active Listening Student Life: Promoting Civility through Mindful

Communication Leadership: Building Strong Work Relationships

Webinars April 2024

Working and Living with Someone with Neurodiverse Challenges

Understanding Anxiety: A Comprehensive Overview May 2024

Handling a Family Crisis Opening About Mental Health Mental Health – Support for Others in Distress

June 2024 The Power of Listening Fostering Collaborative Excellence: Unlocking the Power of Civility for Team Dynamics

Additional Resources Creating a Psychologically Safe Work Environment Houston & Southeast Texas Storms: Resources & Support How to Create an Inclusive Environment for LGBTQIA+ Colleagues

Newsletters (Q3) July 2024 Insights Newsletter

Whole Health: Prioritizing Minority Mental Health All Year Long

Video: Creating a Positive Work Environment Student Life: 5 Tips to Help Students Strengthen Mental

Health Leadership: Equity Audits in HR: A Step Towards

Inclusive Excellence August 2024 Insights Newsletter

Whole Health: How Your Assistance Program Supports Whole Family Care

Video: Recognizing Stress in Kids Student Life: Managing Family Responsibilities as a

Student Leadership: How to Create a Work Environment Where

Employees Thrive September 2024 Insights Newsletter

Whole Health: Bringing Greater Attention to Substance Misuse and Recovery

Video: Promoting Suicide Awareness and Prevention Student Life: Understanding the Risks of Prescription

Drug Misuse

Leadership: Fostering a Supportive Environment:

Substance Use and Recovery in the Workplace

Webinars July 2024

Family and Friends – Relationships How Stress Impacts Wellness in Minorities

August 2024 The 5 Buckets Principle Navigating the Digital Age: A Parent’s Guide to Raising

Tech-Smart Kids September 2024

Mind over Money Substance Abuse Education New SHRM Credit Webinar: Effective Mental Health

Conversations

Additional Resources Tropical Storm Beryl: Resources and Support California and Colorado Fires – Resources & Support Tropical Storm Debby: Resources and Support 3 Ways to Remain Grounded During Election Season Ohio Tornadoes: Resources and Support Understanding and Coping with Grief A Closer Look at Women’s Equality Day Recognizing World Mental Health Day Understanding and Overcoming Opioid Addiction Georgia School Shooting: Resources & Support Preventing Suicide by Talking About It California Wildfires: Resources & Support Recognizing and Celebrating Hispanic Heritage Month.

Hurricane Helene – Resources & Support

Newsletters (Q4) October 2024 Insights Newsletter

Whole Health: The Importance of Creating a Holiday Game Plan

Video: Tips for a Healthy and Happy Holiday Season Student Life: Recognizing the Differences Between

Health and Unhealthy Stress Leadership: Aligning Organizational Culture to Support

Employee Well-Being and Growth November 2024 Insights Newsletter

Whole Health: Keeping Tabs on Financial Wellness During the Holidays

Video: Tips for Coping with Financial Stress Student Life: Understanding Financial Wellness and

Financial Literacy Leadership: The Direct Link Between Organizational

Health and Financial Performance December 2024 Insights Newsletter

Whole Health: Finding Your Mojo: How a Sense of Purpose Fuels Your Inner Drive

Video: 5 Tips for Achieving Positive Change Student Life: The Power of Purpose, Perspective, and

Perseverance Leadership: Lead With a Vision: How Purpose-Driven

Leadership Elevates People and Organizations Webinars October 2024

Political Anxiety Grief in the Workplace

November 2024 Holiday Survival Guide Consumer Spending Stress: Taking Back Control of Our

Financial Wellness December 2024

The Connection Between Exercise and Mental Health Discover Your Life Purpose

Additional Resources 5 Steps to Building Depression Awareness Hurricane Milton – Resources & Support Your Complete Guide to Understanding and Managing Stress Happy Thanksgiving from AllOne Health: Supporting Mental Health During the Holidays As part of ongoing program promotion and engagement efforts, the following marketing materials and communications were provided throughout Q4 2024

File details come from the government source that posted it. Updated .