Exhibit C - IT Vendor Request Form.xlsx

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MINES24027 Electronic Ticketing System RFP
Solicitation number
MINES24027
Issued by
Jefferson County, Colorado

About this file

The document is a Higher Education Community Vendor Assessment Toolkit (HECVAT) Full Version 3.04, a comprehensive security and risk assessment tool used by educational institutions to evaluate vendor information technology products and services. The toolkit is designed to help institutions protect their systems by requiring vendors to provide detailed information about their security practices, data handling, infrastructure, and compliance with various standards and regulations. The assessment covers multiple domains including company background, documentation, accessibility, third-party relationships, application security, authentication, business continuity, change management, data protection, datacenter operations, disaster recovery, network security, incident handling, and vulnerability management.

The HECVAT is structured to gather in-depth information across numerous security dimensions, with vendors required to provide specific details about their systems' capabilities, security controls, compliance with frameworks like HIPAA, PCI DSS, and NIST standards, and their processes for managing potential risks. The toolkit includes extensive questionnaires covering areas such as access controls, encryption practices, incident response plans, authentication mechanisms, and third-party data sharing. Vendors must disclose their security practices, organizational structures, training programs, and technical safeguards, enabling institutions to comprehensively assess potential security risks before engaging with a technology provider.

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Vendor Response

HECVAT - Full | Vendor ResponseVersion 3.04
Vendor Response
DATE-01Datemm/dd/yyyy
General Information
In order to protect the Institution and its systems, vendors whose products and/or services will access and/or host institutional data must complete the Higher Education Community Vendor Assessment Toolkit (HECVAT). Throughout this tool, anywhere where the term data is used, this is an all-encompassing term including at least data and metadata. Answers will be reviewed by Institution security analysts upon submittal. This process will assist the institution in preventing breaches of protected information and comply with Institution policy, state, and federal law. This is intended for use by vendors participating in a Third Party Security Assessment and should be completed by a vendor. Review the Instructions tab for further guidance.
GNRL-01 through GNRL-08; populated by the Vendor
GNRL-01Vendor NameVendor Name
GNRL-02Product NameProduct Name and Version Information
GNRL-03Product DescriptionBrief Description of the Product
GNRL-04Web Link to Product Privacy Noticehttps://www.vendor.domain/privacynotice
GNRL-05Web Link to Accessibility Statement or VPAThttps://www.vendor.domain/vpat
GNRL-06Vendor Contact NameVendor Contact Name
GNRL-07Vendor Contact TitleVendor Contact Title
GNRL-08Vendor Contact EmailVendor Contact E-mail Address
GNRL-09Vendor Contact Phone Number555-555-5555
GNRL-10Vendor Accessibility Contact NameVendor Accessibility Contact Name
GNRL-11Vendor Accessibility Contact TitleVendor Accessibility Contact Title
GNRL-12Vendor Accessibility Contact EmailVendor Accessibility Contact E-mail Address
GNRL-13Vendor Accessibility Contact Phone Number555-555-5555
GNRL-14Vendor Hosting RegionsSee Instructions tab for guidance
GNRL-15Vendor Work LocationsSee Instructions tab for guidance
Instructions
Step 1: Complete the Qualifiers section first; responses in this section drive dictate question response requirements throughout the HECVAT Full.

Step 2: Complete each section answering each set of questions in order from top to bottom; the built-in formatting logic relies on this order.

Step 3: Submit the completed Higher Education Community Vendor Assessment Toolkit (HECVAT) to the Institution according to institutional procedures.

QualifiersVendor AnswersAdditional InformationGuidanceAnalyst Notes
The institution conducts Third Party Security Assessments on a variety of third parties. As such, not all assessment questions are relevant to each party. To alleviate complexity, a "qualifier" strategy is implemented and allows for various parties to utilize this common documentation instrument. Responses to the following questions will determine the need to answer additional questions below.
QUAL-01Does your product process protected health information (PHI) or any data covered by the Health Insurance Portability and Accountability Act?Standard Guidance
QUAL-02Will institution data be shared with or hosted by any third parties? (e.g. any entity not wholly-owned by your company is considered a third-party)The Institution views hosted solutions such as AWS, Rackspace, Azure, and other PaaS/SaaS offerings as third parties. If services such as these are used in your environment, respond "Yes".
QUAL-03Do you have a well documented Business Continuity Plan (BCP) that is tested annually?
QUAL-04Do you have a well documented Disaster Recovery Plan (DRP) that is tested annually?
QUAL-05Is the vended product designed to process or store Credit Card information?Answer yes if your product handles PCI (Credit Card) information, either directly or via a third party
QUAL-06Does your company provide professional services pertaining to this product?Answer yes if you provide consulting
QUAL-07Select your hosting option2) Physical Co-locationN/A
Company OverviewVendor AnswersAdditional InformationGuidanceAnalyst Notes
COMP-01Describe your organization’s business background and ownership structure, including all parent and subsidiary relationships.N/AERROR:#REF!
COMP-02Have you had an unplanned disruption to this product/service in the last 12 months?ERROR:#REF!
COMP-03Do you have a dedicated Information Security staff or office?ERROR:#REF!
COMP-04Do you have a dedicated Software and System Development team(s)? (e.g. Customer Support, Implementation, Product Management, etc.)ERROR:#REF!
COMP-05Use this area to share information about your environment that will assist those who are assessing your company data security program.N/AERROR:#REF!
DocumentationVendor AnswersAdditional InformationGuidanceAnalyst Notes
DOCU-01Have you undergone a SSAE 18/SOC 2 audit?ERROR:#REF!
DOCU-02Have you completed the Cloud Security Alliance (CSA) self assessment or CAIQ?ERROR:#REF!
DOCU-03Have you received the Cloud Security Alliance STAR certification?ERROR:#REF!
DOCU-04Do you conform with a specific industry standard security framework? (e.g. NIST Cybersecurity Framework, CIS Controls, ISO 27001, etc.)ERROR:#REF!
DOCU-05Can the systems that hold the institution's data be compliant with NIST SP 800-171 and/or CMMC Level 3 standards?.ERROR:#REF!
DOCU-06Can you provide overall system and/or application architecture diagrams including a full description of the data flow for all components of the system?ERROR:#REF!
DOCU-07Does your organization have a data privacy policy?ERROR:#REF!
DOCU-08Do you have a documented, and currently implemented, employee onboarding and offboarding policy?ERROR:#REF!
DOCU-09Do you have a documented change management process?ERROR:#REF!
DOCU-10Has a VPAT or ACR been created or updated for the product and version under consideration within the past year?If your answer is 'I do not know', select 'No'. If the VPATs/ACR is for an older version of the product or has not been updated, its information does not accurately reflect accessibility of the product under consideration.ERROR:#REF!
DOCU-11Do you have documentation to support the accessibility features of your product?ERROR:#REF!
IT AccessibilityVendor AnswersAdditional InformationGuidanceAnalyst Notes
ITAC-01Has a third party expert conducted an audit of the most recent version of your product?ERROR:#REF!
ITAC-02Do you have a documented and implemented process for verifying accessibility conformance?ERROR:#REF!
ITAC-03Have you adopted a technical or legal standard of conformance for the product in question?ERROR:#REF!
ITAC-04Can you provide a current, detailed accessibility roadmap with delivery timelines?ERROR:#REF!
ITAC-05Do you expect your staff to maintain a current skill set in IT accessibility?ERROR:#REF!
ITAC-06Do you have a documented and implemented process for reporting and tracking accessibility issues?ERROR:#REF!
ITAC-07Do you have documented processes and procedures for implementing accessibility into your development lifecycle?ERROR:#REF!
ITAC-08Can all functions of the application or service be performed using only the keyboard?ERROR:#REF!
ITAC-09Does your product rely on activating a special ‘accessibility mode,’ a ‘lite version’ or accessing an alternate interface for accessibility purposes?ERROR:#REF!
Assessment of Third PartiesVendor AnswersAdditional InformationGuidanceAnalyst Notes
THRD-01Do you perform security assessments of third party companies with which you share data? (i.e. hosting providers, cloud services, PaaS, IaaS, SaaS, etc.).ERROR:#REF!
THRD-02Provide a brief description for why each of these third parties will have access to institution data.List each third party and why institutional data is shared with them. Format example: [Vendor] - ReasonERROR:#REF!
THRD-03What legal agreements (i.e. contracts) do you have in place with these third parties that address liability in the event of a data breach?ERROR:#REF!
THRD-04Do you have an implemented third party management strategy?Robust answers from the vendor improve the quality and efficiency of the security assessment process.ERROR:#REF!
THRD-05Do you have a process and implemented procedures for managing your hardware supply chain? (e.g., telecommunications equipment, export licensing, computing devices)Make sure you address any national or regional regulationsERROR:#REF!
ConsultingVendor AnswersAdditional InformationGuidanceAnalyst Notes
CONS-01Will the consulting take place on-premises?ERROR:#REF!
CONS-02Will the consultant require access to Institution's network resources?ERROR:#REF!
CONS-03Will the consultant require access to hardware in the Institution's data centers?ERROR:#REF!
CONS-04Will the consultant require an account within the Institution's domain (@*.edu)?ERROR:#REF!
CONS-05Has the consultant received training on [sensitive, HIPAA, PCI, etc.] data handling?ERROR:#REF!
CONS-06Will any data be transferred to the consultant's possession?ERROR:#REF!
CONS-07Is it encrypted (at rest) while in the consultant's possession?ERROR:#REF!
CONS-08Will the consultant need remote access to the Institution's network or systems?ERROR:#REF!
CONS-09Can we restrict that access based on source IP address?ERROR:#REF!
Application/Service SecurityVendor AnswersAdditional InformationGuidanceAnalyst Notes
APPL-01Are access controls for institutional accounts based on structured rules, such as role-based access control (RBAC), attribute-based access control (ABAC) or policy-based access control (PBAC)?This includes end-users, administrators, service accounts, etc. PBAC would include various dynamic controls such as conditional access, risk-based access, location-based access, or system activity based access.ERROR:#REF!
APPL-02Are access controls for staff within your organization based on structured rules, such as RBAC, ABAC, or PBAC?This includes system administrators and third party personnel with access to the system. PBAC would include various dynamic controls such as conditional access, risk-based access, location-based access, or system activity based access.ERROR:#REF!
APPL-03Does the system provide data input validation and error messages?ERROR:#REF!
APPL-04Are you using a web application firewall (WAF)?ERROR:#REF!
APPL-05Do you have a process and implemented procedures for managing your software supply chain (e.g. libraries, repositories, frameworks, etc)Include any in-house developed or contract developmentERROR:#REF!
APPL-06Are only currently supported operating system(s), software, and libraries leveraged by the system(s)/application(s) that will have access to institution's data?If the web application only works with a subset of modern supported browsers, please indicate that hereERROR:#REF!
APPL-07If mobile, is the application available from a trusted source (e.g., App Store, Google Play Store)?Select N/A if there is no mobile version of your appERROR:#REF!
APPL-08Does your application require access to location or GPS data?ERROR:#REF!
APPL-09Does your application provide separation of duties between security administration, system administration, and standard user functions?ERROR:#REF!
APPL-10Do you have a fully implemented policy or procedure that details how your employees obtain administrator access to institutional instance of the application?ERROR:#REF!
APPL-11Have your developers been trained in secure coding techniques?ERROR:#REF!
APPL-12Was your application developed using secure coding techniques?ERROR:#REF!
APPL-13Do you subject your code to static code analysis and/or static application security testing prior to release?ERROR:#REF!
APPL-14Do you have software testing processes (dynamic or static) that are established and followed?ERROR:#REF!
Authentication, Authorization, and AccountingVendor AnswersAdditional InformationGuidanceAnalyst Notes
AAAI-01Does your solution support single sign-on (SSO) protocols for user and administrator authentication?Answer 'Yes' only if user AND administrator authentication is supported. If partially supported, answer 'No'. Ensure you respond to any guidance in the Additional Information column.ERROR:#REF!
AAAI-02Does your solution support local authentication protocols for user and administrator authentication?ERROR:#REF!
AAAI-03Can you enforce password/passphrase aging requirements?ERROR:#REF!
AAAI-04Can you enforce password/passphrase complexity requirements [provided by the institution]?ERROR:#REF!
AAAI-05Does the system have password complexity or length limitations and/or restrictions?ERROR:#REF!
AAAI-06Do you have documented password/passphrase reset procedures that are currently implemented in the system and/or customer support?ERROR:#REF!
AAAI-07Does your organization participate in InCommon or another eduGAIN affiliated trust federation?ERROR:#REF!
AAAI-08Does your application support integration with other authentication and authorization systems?ERROR:#REF!
AAAI-09Does your solution support any of the following Web SSO standards? [e.g., SAML2 (with redirect flow), OIDC, CAS, or other]An answer of 'Yes' should be well-supported in the Additional Information column, and all elements of interest should be sufficiently addressed.ERROR:#REF!
AAAI-10Do you support differentiation between email address and user identifier?ERROR:#REF!
AAAI-11Do you allow the customer to specify attribute mappings for any needed information beyond a user identifier? [e.g., Reference eduPerson, ePPA/ePPN/ePE ]ERROR:#REF!
AAAI-12If you don't support SSO, does your application and/or user-frontend/portal support multi-factor authentication? (e.g. Duo, Google Authenticator, OTP, etc.)ERROR:#REF!
AAAI-13Does your application automatically lock the session or log-out an account after a period of inactivity?ERROR:#REF!
AAAI-14Are there any passwords/passphrases hard coded into your systems or products?ERROR:#REF!
AAAI-15Are you storing any passwords in plaintext?ERROR:#REF!
AAAI-16Does your application support directory integration for user accounts?ERROR:#REF!
AAAI-17Are audit logs available that include AT LEAST all of the following; login, logout, actions performed, and source IP address?ERROR:#REF!
AAAI-18Describe or provide a reference to the a) system capability to log security/authorization changes as well as user and administrator security events (i.e. physical or electronic)(e.g. login failures, access denied, changes accepted), and b) all requirements necessary to implement logging and monitoring on the system. Include c) information about SIEM/log collector usage.Ensure that all elements of AAAI-18 are clearly stated in your response.ERROR:#REF!
AAAI-19Describe or provide a reference to the retention period for those logs, how logs are protected, and whether they are accessible to the customer (and if so, how).Ensure that all elements of AAAI-19 are clearly stated in your response.ERROR:#REF!
Business Continuity PlanVendor AnswersAdditional InformationGuidanceAnalyst Notes
BCPL-01Is an owner assigned who is responsible for the maintenance and review of the Business Continuity Plan?ERROR:#REF!
BCPL-02Is there a defined problem/issue escalation plan in your BCP for impacted clients?ERROR:#REF!
BCPL-03Is there a documented communication plan in your BCP for impacted clients?ERROR:#REF!
BCPL-04Are all components of the BCP reviewed at least annually and updated as needed to reflect change?ERROR:#REF!
BCPL-05Are specific crisis management roles and responsibilities defined and documented?ERROR:#REF!
BCPL-06Does your organization conduct training and awareness activities to validate its employees understanding of their roles and responsibilities during a crisis?ERROR:#REF!
BCPL-07Does your organization have an alternative business site or a contracted Business Recovery provider?ERROR:#REF!
BCPL-08Does your organization conduct an annual test of relocating to an alternate site for business recovery purposes?ERROR:#REF!
BCPL-09Is this product a core service of your organization, and as such, the top priority during business continuity planning?ERROR:#REF!
BCPL-10Are all services that support your product fully redundant?ERROR:#REF!
Change ManagementVendor AnswersAdditional InformationGuidanceAnalyst Notes
CHNG-01Does your Change Management process minimally include authorization, impact analysis, testing, and validation before moving changes to production?ERROR:#REF!
CHNG-02Does your Change Management process also verify that all required third party libraries and dependencies are still supported with each major change?ERROR:#REF!
CHNG-03Will the institution be notified of major changes to your environment that could impact the institution's security posture?ERROR:#REF!
CHNG-04Do clients have the option to not participate in or postpone an upgrade to a new release?ERROR:#REF!
CHNG-05Do you have a fully implemented solution support strategy that defines how many concurrent versions you support?List the current version you support and what percentage of customers are utilizing that versionERROR:#REF!
CHNG-06Does the system support client customizations from one release to another?Ensure that all relevant details pertaining to CHNG-06 are clearly stated in your response.ERROR:#REF!
CHNG-07Do you have a release schedule for product updates?ERROR:#REF!
CHNG-08Do you have a technology roadmap, for at least the next 2 years, for enhancements and bug fixes for the product/service being assessed?ERROR:#REF!
CHNG-09Is Institution involvement (i.e. technically or organizationally) required during product updates?ERROR:#REF!
CHNG-10Do you have policy and procedure, currently implemented, managing how critical patches are applied to all systems and applications?ERROR:#REF!
CHNG-11Do you have policy and procedure, currently implemented, guiding how security risks are mitigated until patches can be applied?ERROR:#REF!
CHNG-12Are upgrades or system changes installed during off-peak hours or in a manner that does not impact the customer?ERROR:#REF!
CHNG-13Do procedures exist to provide that emergency changes are documented and authorized (including after the fact approval)?ERROR:#REF!
CHNG-14Do you have an implemented system configuration management process? (e.g. secure "gold" images, etc.)ERROR:#REF!
CHNG-15Do you have a systems management and configuration strategy that encompasses servers, appliances, cloud services, applications, and mobile devices (company and employee owned)?ERROR:#REF!
DataVendor AnswersAdditional InformationGuidanceAnalyst Notes
DATA-01Does the environment provide for dedicated single-tenant capabilities? If not, describe how your product or environment separates data from different customers (e.g., logically, physically, single tenancy, multi-tenancy).ERROR:#REF!
DATA-02Will Institution's data be stored on any devices (database servers, file servers, SAN, NAS, …) configured with non-RFC 1918/4193 (i.e. publicly routable) IP addresses?ERROR:#REF!
DATA-03Is sensitive data encrypted, using secure protocols/algorithms, in transport? (e.g. system-to-client)ERROR:#REF!
DATA-04Is sensitive data encrypted, using secure protocols/algorithms, in storage? (e.g. disk encryption, at-rest, files, and within a running database)ERROR:#REF!
DATA-05Do all cryptographic modules in use in your product conform to the Federal Information Processing Standards (FIPS PUB 140-3)?ERROR:#REF!
DATA-06At the completion of this contract, will data be returned to the institution and deleted from all your systems and archives?ERROR:#REF!
DATA-07Will the institution's data be available within the system for a period of time at the completion of this contract?ERROR:#REF!
DATA-08Can the Institution extract a full or partial backup of data?ERROR:#REF!
DATA-09Are ownership rights to all data, inputs, outputs, and metadata retained by the institution?ERROR:#REF!
DATA-10Are these rights retained even through a provider acquisition or bankruptcy event?ERROR:#REF!
DATA-11In the event of imminent bankruptcy, closing of business, or retirement of service, will you provide 90 days for customers to get their data out of the system and migrate applications?ERROR:#REF!
DATA-12Are involatile backup copies made according to pre-defined schedules and securely stored and protected?Ensure that response addresses involatile storage and lists retention periodsERROR:#REF!
DATA-13Do current backups include all operating system software, utilities, security software, application software, and data files necessary for recovery?ERROR:#REF!
DATA-14Are you performing off site backups? (i.e. digitally moved off site)ERROR:#REF!
DATA-15Are physical backups taken off site? (i.e. physically moved off site)ERROR:#REF!
DATA-16Do backups containing the institution's data ever leave the Institution's Data Zone either physically or via network routing?ERROR:#REF!
DATA-17Are data backups encrypted?ERROR:#REF!
DATA-18Do you have a cryptographic key management process (generation, exchange, storage, safeguards, use, vetting, and replacement), that is documented and currently implemented, for all system components? (e.g. database, system, web, etc.)ERROR:#REF!
DATA-19Do you have a media handling process, that is documented and currently implemented that meets established business needs and regulatory requirements, including end-of-life, repurposing, and data sanitization procedures?ERROR:#REF!
DATA-20Does the process described in DATA-19 adhere to DoD 5220.22-M and/or NIST SP 800-88 standards?ERROR:#REF!
DATA-21Is media used for long-term retention of business data and archival purposes stored in a secure, environmentally protected area?ERROR:#REF!
DATA-22Will you handle data in a FERPA compliant manner?ERROR:#REF!
DATA-23Does your staff (or third party) have access to Institutional data (e.g., financial, PHI or other sensitive information) through any means?ERROR:#REF!
DATA-24Do you have a documented and currently implemented strategy for securing employee workstations when they work remotely? (i.e. not in a trusted computing environment)ERROR:#REF!
DatacenterVendor AnswersAdditional InformationGuidanceAnalyst Notes
DCTR-01Does the hosting provider have a SOC 2 Type 2 report available?ERROR:#REF!
DCTR-02Are you generally able to accommodate storing each institution's data within their geographic region?Please indicate which geographic regions you can provide storage in the Additional Info column.ERROR:#REF!
DCTR-03Are the data centers staffed 24 hours a day, seven days a week (i.e., 24x7x365)?ERROR:#REF!
DCTR-04Are your servers separated from other companies via a physical barrier, such as a cage or hardened walls?ERROR:#REF!
DCTR-05Does a physical barrier fully enclose the physical space preventing unauthorized physical contact with any of your devices?ERROR:#REF!
DCTR-06Are your primary and secondary data centers geographically diverse?ERROR:#REF!
DCTR-07If outsourced or co-located, is there a contract in place to prevent data from leaving the Institution's Data Zone?ERROR:#REF!
DCTR-08What Tier Level is your data center (per levels defined by the Uptime Institute)?Review the Uptime Institute's level/tier direction provided on their website if you need addition informationERROR:#REF!
DCTR-09Is the service hosted in a high availability environment?ERROR:#REF!
DCTR-10Is redundant power available for all datacenters where institution data will reside?ERROR:#REF!
DCTR-11Are redundant power strategies tested?ERROR:#REF!
DCTR-12Describe or provide a reference to the availability of cooling and fire suppression systems in all datacenters where institution data will reside.Ensure that all parts of DCTR-12 are clearly stated in your response.ERROR:#REF!
DCTR-13Do you have Internet Service Provider (ISP) Redundancy?State the ISP provider(s) in addition to the number of ISPs that provide connectivity.ERROR:#REF!
DCTR-14Does every datacenter where the Institution's data will reside have multiple telephone company or network provider entrances to the facility?ERROR:#REF!
DCTR-15Are you requiring multi-factor authentication for administrators of your cloud environment?ERROR:#REF!
DCTR-16Are you using your cloud providers available hardening tools or pre-hardened images?ERROR:#REF!
DCTR-17Does your cloud vendor have access to your encryption keys?Describe your key management practices.ERROR:#REF!
Disaster Recovery PlanVendor AnswersAdditional InformationGuidanceAnalyst Notes
DRPL-01Describe or provide a reference to your Disaster Recovery Plan (DRP).Provide a valid URL to your current DRP or submit it along with this fully-populated HECVAT.ERROR:#REF!
DRPL-02Is an owner assigned who is responsible for the maintenance and review of the DRP?ERROR:#REF!
DRPL-03Can the Institution review your DRP and supporting documentation?ERROR:#REF!
DRPL-04Are any disaster recovery locations outside the Institution's geographic region?ERROR:#REF!
DRPL-05Does your organization have a disaster recovery site or a contracted Disaster Recovery provider?ERROR:#REF!
DRPL-06Does your organization conduct an annual test of relocating to this site for disaster recovery purposes?ERROR:#REF!
DRPL-07Is there a defined problem/issue escalation plan in your DRP for impacted clients?ERROR:#REF!
DRPL-08Is there a documented communication plan in your DRP for impacted clients?ERROR:#REF!
DRPL-09Describe or provide a reference to how your disaster recovery plan is tested? (i.e. scope of DR tests, end-to-end testing, etc.)Ensure that all elements of DRPL-09 are clearly stated in your response.ERROR:#REF!
DRPL-10Has the Disaster Recovery Plan been tested in the last year?ERROR:#REF!
DRPL-11Are all components of the DRP reviewed at least annually and updated as needed to reflect change?ERROR:#REF!
Firewalls, IDS, IPS, and NetworkingVendor AnswersAdditional InformationGuidanceAnalyst Notes
FIDP-01Are you utilizing a stateful packet inspection (SPI) firewall?ERROR:#REF!
FIDP-02Is authority for firewall change approval documented? Please list approver names or titles in Additional InfoERROR:#REF!
FIDP-03Do you have a documented policy for firewall change requests?ERROR:#REF!
FIDP-04Have you implemented an Intrusion Detection System (network-based)?ERROR:#REF!
FIDP-05Have you implemented an Intrusion Prevention System (network-based)?ERROR:#REF!
FIDP-06Do you employ host-based intrusion detection?ERROR:#REF!
FIDP-07Do you employ host-based intrusion prevention?ERROR:#REF!
FIDP-08Are you employing any next-generation persistent threat (NGPT) monitoring?ERROR:#REF!
FIDP-09Do you monitor for intrusions on a 24x7x365 basis?ERROR:#REF!
FIDP-10Is intrusion monitoring performed internally or by a third-party service?In addition to stating your intrusion monitoring strategy, provide a brief summary of its implementation.ERROR:#REF!
FIDP-11Are audit logs available for all changes to the network, firewall, IDS, and IPS systems?ERROR:#REF!
Policies, Procedures, and ProcessesVendor AnswersAdditional InformationGuidanceAnalyst Notes
PPPR-01Can you share the organization chart, mission statement, and policies for your information security unit?ERROR:#REF!
PPPR-02Do you have a documented patch management process?ERROR:#REF!
PPPR-03Can you accommodate encryption requirements using open standards?ERROR:#REF!
PPPR-04Are information security principles designed into the product lifecycle?ERROR:#REF!
PPPR-05Do you have a documented systems development life cycle (SDLC)?ERROR:#REF!
PPPR-06Will you comply with applicable breach notification laws?ERROR:#REF!
PPPR-07Will you comply with the Institution's IT policies with regards to user privacy and data protection?ERROR:#REF!
PPPR-08Is your company subject to Institution's geographic region's laws and regulations?State the country that governs and regulates your companyERROR:#REF!
PPPR-09Do you perform background screenings or multi-state background checks on all employees prior to their first day of work?ERROR:#REF!
PPPR-10Do you require new employees to fill out agreements and review policies?ERROR:#REF!
PPPR-11Do you have a documented information security policy?ERROR:#REF!
PPPR-12Do you have an information security awareness program?ERROR:#REF!
PPPR-13Is security awareness training mandatory for all employees?ERROR:#REF!
PPPR-14Do you have process and procedure(s) documented, and currently followed, that require a review and update of the access-list(s) for privileged accounts?ERROR:#REF!
PPPR-15Do you have documented, and currently implemented, internal audit processes and procedures?ERROR:#REF!
PPPR-16Does your organization have physical security controls and policies in place?ERROR:#REF!
Incident HandlingVendor AnswersAdditional InformationGuidanceAnalyst Notes
HFIH-01Do you have a formal incident response plan?ERROR:#REF!
HFIH-02Do you have either an internal incident response team or retain an external team?ERROR:#REF!
HFIH-03Do you have the capability to respond to incidents on a 24x7x365 basis?ERROR:#REF!
HFIH-04Do you carry cyber-risk insurance to protect against unforeseen service outages, data that is lost or stolen, and security incidents?ERROR:#REF!
Quality AssuranceVendor AnswersAdditional InformationGuidanceAnalyst Notes
QLAS-01Do you have a documented and currently implemented Quality Assurance program?Provide a valid URL to your Quality Assurance program or submit it along with this fully-populated HECVAT.ERROR:#REF!
QLAS-02Do you comply with ISO 9001?ERROR:#REF!
QLAS-03Will your company provide quality and performance metrics in relation to the scope of services and performance expectations for the services you are offering?ERROR:#REF!
QLAS-04Do you incorporate customer feedback into security feature requests?ERROR:#REF!
QLAS-05Can you provide an evaluation site to the institution for testing?ERROR:#REF!
Vulnerability ScanningVendor AnswersAdditional InformationGuidanceAnalyst Notes
VULN-01Are your systems and applications regularly scanned externally for vulnerabilities?ERROR:#REF!
VULN-02Have your systems and applications had a third party security assessment completed in the last year?ERROR:#REF!
VULN-03Are your systems and applications scanned with an authenticated user account for vulnerabilities [that are remediated] prior to new releases?ERROR:#REF!
VULN-04Will you provide results of application and system vulnerability scans to the Institution?ERROR:#REF!
VULN-05Describe or provide a reference to how you monitor for and protect against common web application security vulnerabilities (e.g. SQL injection, XSS, XSRF, etc.).Ensure that all elements of VULN-05 are clearly stated in your response.ERROR:#REF!
VULN-06Will you allow the institution to perform its own vulnerability testing and/or scanning of your systems and/or application provided that testing is performed at a mutually agreed upon time and date?ERROR:#REF!
HIPAAVendor AnswersAdditional InformationGuidanceAnalyst Notes
HIPA-01Do your workforce members receive regular training related to the HIPAA Privacy and Security Rules and the HITECH Act?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-02Do you monitor or receive information regarding changes in HIPAA regulations?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-03Has your organization designated HIPAA Privacy and Security officers as required by the Rules?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-04Do you comply with the requirements of the Health Information Technology for Economic and Clinical Health Act (HITECH)?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-05Have you conducted a risk analysis as required under the Security Rule?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-06Have you identified areas of risks?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-07Have you taken actions to mitigate the identified risks?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-08Does your application require user and system administrator password changes at a frequency no greater than 90 days?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-09Does your application require a user to set their own password after an administrator reset or on first use of the account?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-10Does your application lock-out an account after a number of failed login attempts?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-11Does your application automatically lock or log-out an account after a period of inactivity?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-12Are passwords visible in plain text, whether when stored or entered, including service level accounts (i.e. database accounts, etc.)?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-13If the application is institution-hosted, can all service level and administrative account passwords be changed by the institution?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-14Does your application provide the ability to define user access levels?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-15Does your application support varying levels of access to administrative tasks defined individually per user?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-16Does your application support varying levels of access to records based on user ID?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-17Is there a limit to the number of groups a user can be assigned?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-18Do accounts used for vendor supplied remote support abide by the same authentication policies and access logging as the rest of the system?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-19Does the application log record access including specific user, date/time of access, and originating IP or device?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-20Does the application log administrative activity, such user account access changes and password changes, including specific user, date/time of changes, and originating IP or device?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-21How long does the application keep access/change logs?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-22Can the application logs be archived?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-23Can the application logs be saved externally?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-24Does your data backup and retention policies and practices meet HIPAA requirements?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-25Do you have a disaster recovery plan and emergency mode operation plan?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-26Have the policies/plans mentioned above been tested?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-27Can you provide a HIPAA compliance attestation document?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-28Are you willing to enter into a Business Associate Agreement (BAA)?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
HIPA-29Have you entered into a BAA with all subcontractors who may have access to protected health information (PHI)?Refer to HIPAA regulations documentation for supplemental guidance in this section.ERROR:#REF!
PCI DSSVendor AnswersAdditional InformationGuidanceAnalyst Notes
PCID-01Do your systems or products store, process, or transmit cardholder (payment/credit/debt card) data?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-02Are you compliant with the Payment Card Industry Data Security Standard (PCI DSS)?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-03Do you have a current, executed within the past year, Attestation of Compliance (AoC) or Report on Compliance (RoC)?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-04Are you classified as a service provider?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-05Are you on the list of VISA approved service providers?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-06Are you classified as a merchant? If so, what level (1, 2, 3, 4)?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-07Describe the architecture employed by the system to verify and authorize credit card transactions.Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-08What payment processors/gateways does the system support?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-09Can the application be installed in a PCI DSS compliant manner ?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-10Is the application listed as an approved PA-DSS application?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-11Does the system or products use a third party to collect, store, process, or transmit cardholder (payment/credit/debt card) data?Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!
PCID-12Include documentation describing the systems' abilities to comply with the PCI DSS and any features or capabilities of the system that must be added or changed in order to operate in compliance with the standards.Refer to PCI DSS Security Standards for supplemental guidance in this sectionERROR:#REF!

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Crosswalk Detail

5.1.1Policies for information security
5.1.2Review of the policies for information security
6.1.1Information security roles and responsibilities
6.1.2Segregation of duties
6.1.3Contact with authorities
6.1.4Contact with special interest groups
6.1.5Information security in project management
6.2.1Mobile device policy
6.2.2Teleworking
7.1.1Screening
7.1.2Terms and conditions of employment
7.2.1Management responsibilities
7.2.2Information security awareness, education and training
7.2.3Disciplinary process
7.3.1Termination or change of employment responsibilities
8.1.1Inventory of assets
8.1.2Ownership of assets
8.1.3Acceptable use of assets
8.1.4Return of assets
8.2.1Classification of information
8.2.2Labelling of information
8.2.3Handling of assets
8.3.1Management of removable media
8.3.2Disposal of media
8.3.3Physical media transfer
9.1.1Access control policy
9.1.2Access to networks and network services
9.2.1User registration and de-registration
9.2.2User access provisioning
9.2.3Management of privileged access rights
9.2.4Management of secret authentication information of users
9.2.5Review of user access rights
9.2.6Removal or adjustment of access rights
9.3.1Use of secret authentication information
9.4.1Information access restriction
9.4.2Secure log-on procedures
9.4.3Password management system
9.4.4Use of privileged utility programs
9.4.5Access control to program source code
10.1.1Policy on the use of cryptographic controls
10.1.2Key management
11.1.1Physical security perimeter
11.1.2Physical entry controls
11.1.3Securing offices, rooms and facilities
11.1.4Protecting against external and environmental threats
11.1.5Working in secure areas
11.1.6Delivery and loading areas
11.2.1Equipment siting and protection
11.2.2Supporting utilities
11.2.3Cabling security
11.2.4Equipment maintenance
11.2.5Removal of assets
11.2.6Security of equipment and assets off-premises
11.2.7Secure disposal or re-use of equipment
11.2.8Unattended user equipment
11.2.9Clear desk and clear screen policy
12.1.1Documented operating procedures
12.1.2Change management
12.1.3Capacity management
12.1.4Separation of development, testing and operational environments
12.2.1Controls against malware
12.3.1Information backup
12.4.1Event logging
12.4.2Protection of log information
12.4.3Administrator and operator logs
12.4.4Clock synchronisation
12.5.1Installation of software on operational systems
12.6.1Management of technical vulnerabilities
12.6.2Restrictions on software installation
12.7.1Information systems audit controls
13.1.1Network controls
13.1.2Security of network services
13.1.3Segregation in networks
13.2.1Information transfer policies and procedures
13.2.2Agreements on information transfer
13.2.3Electronic messaging
13.2.4Confidentiality or non-disclosure agreements
14.1.1Information Security requirements analysis and specification
14.1.2Securing application services on public networks
14.1.3Protecting application services transactions
14.2.1Secure development policy
14.2.2System change control procedures
14.2.3Technical review of applications after operating platform changes
14.2.4Restrictions on changes to software packages
14.2.5Secure system engineering principles
14.2.6Secure development environment
14.2.7Outsourced development
14.2.8System security testing
14.2.9System acceptance testing
14.3.1Protection of test data
15.1.1Information security policy for supplier relationships
15.1.2Addressing security within supplier agreements
15.1.3Information and communication technology supply chain
15.2.1Monitoring and review of supplier services
15.2.2Managing changes to supplier services
16.1.1Responsibilities and procedures
16.1.2Reporting information security events
16.1.3Reporting information security weaknesses
16.1.4Assessment of and decision on information security events
16.1.5Response to information security incidents
16.1.6Learning from information security incidents
16.1.7Collection of evidence
17.1.1Planning information security continuity
17.1.2Implementing information security continuity
17.1.3Verify, review and evaluate information security continuity
17.2.1Availability of information processing facilities
18.1.1Identification of applicable legislation and contractual requirements
18.1.2Intellectual property rights
18.1.3Protection of records
18.1.4Privacy and protection of personally identifiable information
18.1.5Regulation of cryptographic controls
18.2.1Independent review of information security
18.2.2Compliance with security policies and standards
18.2.3Technical compliance review
8.2.3, 10.1.1Handling of assets; Policy on the use of cryptographic controls
11.1.1,11.1.2Physical security perimeter; Physical entry controls
9.2.3, 9.3.1, 9.4.3Management of privileged access rights; Use of secret authentication information; Password management system
9.1.1, 9.2.3, 9.3.1, 9.4.3Access control policy; Management of privileged access rights; Use of secret authentication information; Password management system
CSC 1Inventory of Authorized and Unauthorized Devices
CSC 2Inventory of Authorized and Unauthorized Software
CSC 3Secure Configurations for Hardware and Software
CSC 4Continuous Vulnerability Assessment and Remediation
CSC 5Malware Defenses
CSC 6Application Software Security
CSC 7Wireless Access Control
CSC 8Data Recovery Capability
CSC 9Security Skills Assessment and Appropriate Training to Fill Gaps
CSC 10Secure Configurations for Network Devices
CSC 11Limitation and Control of Network Ports
CSC 12Controlled Use of Administrative Privileges
CSC 13Boundary Defense
CSC 14Maintenance, Monitoring, and Analysis of Audit Logs
CSC 15Controlled Access Based on the Need to Know
CSC 16Account Monitoring and Control
CSC 17Data Protection
CSC 18Incident Response and Management
CSC 19Secure Network Engineering
CSC 20Penetration Tests and Red Team Exercises
ID.AM-1Physical devices and systems within the organization are inventoried
ID.AM-2Software platforms and applications within the organization are inventoried
ID.AM-3Organizational communication and data flows are mapped
ID.AM-4External information systems are catalogued
ID.AM-5Resources (e.g., hardware, devices, data, and software) are prioritized based on their classification, criticality, and business value
ID.AM-6Cybersecurity roles and responsibilities for the entire workforce and third-party stakeholders (e.g., suppliers, customers, partners) are established
ID.BE-1The organization’s role in the supply chain is identified and communicated
ID.BE-2The organization’s place in critical infrastructure and its industry sector is identified and communicated
ID.BE-3Priorities for organizational mission, objectives, and activities are established and communicated
ID.BE-4Dependencies and critical functions for delivery of critical services are established
ID.BE-5Resilience requirements to support delivery of critical services are established
ID.GV-1Organizational information security policy is established
ID.GV-2Information security roles & responsibilities are coordinated and aligned with internal roles and external partners
ID.GV-3Legal and regulatory requirements regarding cybersecurity, including privacy and civil liberties obligations, are understood and managed
ID.GV-4Governance and risk management processes address cybersecurity risks
ID.RA-1Asset vulnerabilities are identified and documented
ID.RA-2Threat and vulnerability information is received from information sharing forums and sources
ID.RA-3Threats, both internal and external, are identified and documented
ID.RA-4Potential business impacts and likelihoods are identified
ID.RA-5Threats, vulnerabilities, likelihoods, and impacts are used to determine risk
ID.RA-6Risk responses are identified and prioritized
ID.RM-1Risk management processes are established, managed, and agreed to by organizational stakeholders
ID.RM-2Organizational risk tolerance is determined and clearly expressed
ID.RM-3The organization’s determination of risk tolerance is informed by its role in critical infrastructure and sector specific risk analysis
PR.AC-1Identities and credentials are managed for authorized devices and users
PR.AC-2Physical access to assets is managed and protected
PR.AC-3Remote access is managed
PR.AC-4Access permissions are managed, incorporating the principles of least privilege and separation of duties
PR.AC-5Network integrity is protected, incorporating network segregation where appropriate
PR.AT-1All users are informed and trained
PR.AT-2Privileged users understand roles & responsibilities
PR.AT-3Third-party stakeholders (e.g., suppliers, customers, partners) understand roles & responsibilities
PR.AT-4Senior executives understand roles & responsibilities
PR.AT-5Physical and information security personnel understand roles & responsibilities
PR.DS-1Data-at-rest is protected
PR.DS-2Data-in-transit is protected
PR.DS-3Assets are formally managed throughout removal, transfers, and disposition
PR.DS-4Adequate capacity to ensure availability is maintained
PR.DS-5Protections against data leaks are implemented
PR.DS-6Integrity checking mechanisms are used to verify software, firmware, and information integrity
PR.DS-7The development and testing environment(s) are separate from the production environment
PR.IP-1A baseline configuration of information technology/industrial control systems is created and maintained
PR.IP-2A System Development Life Cycle to manage systems is implemented
PR.IP-3Configuration change control processes are in place
PR.IP-4Backups of information are conducted, maintained, and tested periodically
PR.IP-5Policy and regulations regarding the physical operating environment for organizational assets are met
PR.IP-6Data is destroyed according to policy
PR.IP-7Protection processes are continuously improved
PR.IP-8Effectiveness of protection technologies is shared with appropriate parties
PR.IP-9Response plans (Incident Response and Business Continuity) and recovery plans (Incident Recovery and Disaster Recovery) are in place and managed
PR.IP-10Response and recovery plans are tested
PR.IP-11Cybersecurity is included in human resources practices (e.g., deprovisioning, personnel screening)
PR.IP-12A vulnerability management plan is developed and implemented
PR.MA-1Maintenance and repair of organizational assets is performed and logged in a timely manner, with approved and controlled tools

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