Exhibit-A3-Client Reference.docx
DOCX document 71 KB Posted
- Attached to
- WSDOT - BUSINESS SUPPORT SERVICES PROGRAM
- Solicitation number
- RFQQ 2025-0509
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
This document is a Reference Questionnaire for the Washington State Department of Transportation (WSDOT) Minority and Women Support Services Program, specifically for Solicitation 2025-0509 - Business Support Services Program. The reference form is designed to capture feedback from a client or reference company about a vendor's performance, focusing on collaborative efforts, delivery of services, responsiveness, flexibility, and overall satisfaction.
The reference questionnaire uses a 0-4 rating scale to evaluate the vendor's performance across key metrics, including work deliverables, customer service, and adaptability to changing requirements. The document indicates that the referenced vendor was perceived positively, with comments highlighting their responsiveness, accommodation of changing needs, and ease of contact. The form concludes with a recommendation section asking whether the reference would select the company again for services, providing a final assessment of the vendor's performance and reliability.
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Other files
| File | Type | Posted |
|---|---|---|
| Exhibit-A-2-BiddersProfile.docx | DOCX document | |
| Exhibit-C-PriceSheet.docx | DOCX document | |
| Exhibit-D-1-ContractIssuesList.docx | DOCX document | |
| Exhibit-D-Contract.docx | DOCX document | |
| RFQQ-2025-0509-BusinessSupportServicesProgram.pdf | ||
| Exhibit-A-1-BiddersCertification.docx | DOCX document | |
| Exhibit-B-PerformanceRequirements.docx | DOCX document | |
| Exhibit-E-DiverseBusinessInclusionPlan.docx | DOCX document |
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Text version
EXHIBIT A-3 – REFERENCE QUESTIONAIRE
Instructions: Please complete the below reference form for the vendor bidding on WSDOT’s MINORITY AND WOMEN SUPPORT SERVICES PROGRAM RFQQ. Once completed, please sign, date, and electronically send to WSDOT’s Procurement Coordinator.
Solicitation 2025-0509 - Business Support Services Program
BIDDER NAME:
DATE OF REFERENCE:
REFERENCE COMPANY NAME:
NAME AND TITLE OF PERSON COMPLETING FORM:
TELEPHONE NUMBER (WITH AREA CODE):
1. Please describe this company’s efforts to develop a collaborative business relationship with you, the customer:
2. Did vendor deliver all scope and address defects prior to implementation according to agreed-upon schedule and budget?
Additional comments:
Please check the value which best represents your experience with this company using the following definitions:
0 = Unsatisfactory 1=Poor 2= Average 3=Good 4=Exceptional
3. Overall satisfaction with work deliverables (on-time with deliverables)?
0 |_| 1 |_| 2 |_| 3 |_| 4 |_|
Additional comments: Easy to contact and very responsive.
4. Overall customer service: What is your opinion of this company’s level of customer service?
0 |_| 1 |_| 2 |_| 3 |_| 4 |_|
Additional comments: Very responsive to questions and resolution to problems.
5. How flexible is/was this company in meeting changing requirements?
0 |_| 1 |_| 2 |_| 3 |_| 4 |_|
Additional comments: If we need them a different day or time they are always very accommodating.
6. Based on skill and working relationship, would you select this company again to provide services? |_| Yes |_| No
Thank you for your assistance in this evaluation process.
| Signature | Date |
| Representative Name: |
Thank you for taking the time to fill out this information. Please contact Tariq Ohab at 360-972-5245 or tariq.ohab@wsdot.wa.gov if you have any questions.
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