Exhibit_3_-_Ground-Transportation-Rules-Regulations-Final-20230928.pdf

GREATER ORLANDO AVIATION AUTHORITY

GROUND TRANSPORTATION

RULES AND REGULATIONS

FOR

ORLANDO INTERNATIONAL AIRPORT

ADOPTED JUNE 18, 1986

AS AMENDED ON:

OCTOBER 1, 1998, DECEMBER 10, 1998, OCTOBER 19, 1999, OCTOBER 1, 2002,

NOVEMBER 1, 2003, JANUARY 3, 2006, JUNE 22, 2006, OCTOBER 1, 2006,

MARCH 19, 2008, OCTOBER 15, 2008, APRIL 1, 2010, JULY 20, 2011,

AUGUST 21, 2013, AUGUST 20, 2014, DECEMBER 10, 2014, FEBRUARY 1, 2015,

MAY 18, 2016, SEPTEMBER 21, 2016, JULY 1, 2017, MAY 16, 2018, JUNE 19, 2019,

FEBRUARY 19, 2020, JULY 21, 2021, SEPTEMBER 21, 2022, AUGUST 16, 2023 AND SEPTEMBER 27, 2023 i GTR&R August 16, 2023 Edition

Page

SECTION 1 INTRODUCTION AND GENERAL PROVISIONS ………………….. 1

1.1 Objective …………………………………………………………………………………. 1

1.2 Adoption of Rules and Regulations Shall Not Constitute Grant of Rights ………………. 1

1.3 Severability ………………………………………………………………………………. 1

1.4 Discretion ………………………………………………………………………………… 1

1.5 Observation of All Laws …………………………………………………………………. 1

1.6 General Civil Rights for Contracts, Leases, and Other Airport Agreements ……...…

SECTION 2 DEFINITIONS …………………………………………………………… 2

2.1 Active Loading …………………………………………………………………………… 2

2.2 Active Unloading ………………………………………………………………………… 2

2.3 Affiliate …………………………………………………………………………………... 2

2.4 Airport ……………………………………………………………………………………. 2

2.5 Airport Employee ………………………………………………………………………… 2

2.6 Airport Gross Receipts …………………………………………………………………… 2

2.7 Arrival Curb ……………………………………………………………………………. 2

2.8 Arrivals Level ……………………………………………………………………………. 2

2.9 Authority……………………………………………………………….. 2

2.10 Authorized Representative …………………………………………………………….. 2

2.11 B52 Park…………………………………………………………………………… 2

2.12 Baggage Claim……………………………………………………. 2

2.13 Baggage Claim Meet and Greet Area…………………………………………………… 2

2.14 Cell Phone Lots….……………………………………………………………….. 2

2.15 Chief Executive Officer……………………………………………………………… 2

2.16 Chief of Operations …………………………………………………………………….. 3

2.17 City …………………………………………………………………………… 3

2.18 Class I Vehicle …………………………………………………………………………... 3

2.19 Class II Vehicle …………………………………………………………………………. 3

2.20 Class III Vehicle ………………………………………………………………………… 3

2.21 Commercial Lane.………………………………………………………... 3

2.22 Commercial Vehicle and Vehicle ……………………………………………………….. 3

2.23 CVPA …………………………………………………………………………… 3

2.24 Concessionaire …………………………………………………………………………. 3

2.25 Courtesy Vehicle ……………………………………………………….. 3

2.26 Cruise Line Operator ……………………………………………………… 3

2.27 Cruise Transfer Operator….……………………………………………………….. 3

2.28 Departures Curb ………………………………………………………………………… 4

2.29 Departures Level………………………………………………………………………... 4

2.30 Destination Management …………………………………………………………….. 4

2.31 Destination Management Company ……………………………………………………. 4

2.32 Digital Network…………………………………………………………………... 4

2.33 Driver ………………………………………………………………. 4

2.34 Drop Fee ………………………………………………………………………….. 4

2.35 Dwell Time Fees ………………………………………………………………………… 4

2.36 Economy Satellite Lots………………………………………………………………….. 4

2.37 Electronic Control Devices ………………………………………………………………. 4

2.38 Express Pick-Up………………………………………………………………………… 4

2.39 Facility …………………………………………………………………………… 4

2.40 Fiscal Year ……………………………………………………………. 4

2.41 Floating Decal ………………………………………………………………………….. 4

2.42 Gross Receipts….…………………………………………………………………………. 5

2.43 Ground Transportation Agent ……………………………………………………………. 5

2.44 Ground Transportation Level……………………………………………………………. 5

ii GTR&R August 16 , 2023 Edition

2.45 Group ……………………………………………………………………………. 5

2.46 GT Concourse……..……………………………………………………… 5

2.47 GT Operations ……………………………………………………… 5

2.48 GTC …………………………………………………………………………………… 5

2.49 Holding Areas ………………………………………………………………………… 5

2.50 Inactive Permit Holder ………………………………………………………………… 5

2.51 Level 1 …………………………………………………………………………….. 5

2.52 Loading Zone …………………………………………………………………………... 5

2.53 Luggage………………………………………………………………… 5

2.54 Meet and Greet ……………………………………………………………. 5

2.55 Mobile Internet Applications………………………………………………………… 5

2.56 Non-Airport Customer …………………………………………………………………… 6

2.57 Non-Commercial Vehicle ……………………………………………………………. 6

2.58 Non-Concessionaire Operator..……………………………………………… 6

2.59 North Terminal Complex ……………………………………………………………….. 6

2.60 NOV

2.61 Off-Airport Parking Operator …………………………………………………………… 6

2.62 Off-Airport Rental Vehicle Operator …………………………………………………….. 6

2.63 Operator …………………………………………………………………………... 6

2.64 Operating Agreement ……………………………………………………………….. 6

2.65 Out-Of-Town Shuttle Operator ………………………………………………………. 6

2.66 Out-Of-Town Shuttle Service Center………………………………………………... 6

2.67 Parking Facility 6

2.68 Parking Garages……………………………………………………………………….. 6

2.69 Passenger …………………………………………………………………………….. 6

2.70 Peer-to-Peer Vehicle Sharing Program ………………………………………………….. 7

2.71 Peer-to-Peer Operator ………………………………………………………………… 7

2.72 Per Trip Fee …………………………………………………………………………….. 7

2.73 Permit …………………………………………………………………………………….. 7

2.74 Permit Application.............……………………………………………………… 7

2.75 Permit Decal ……..……………………………………………………………………… 7

2.76 Permit Holder ………………………………………………………………… 7

2.77 Person ……………………………………………………………. 7

2.78 Privilege Fee …………………………………………………………………… 7

2.79 Renewal Permit Holder …………………………..…………………………………. 7

2.80 Rental Vehicle Operator ……………………………………………………………….. 7

2.81 Resort ………………………….……………………………………………

2.82 Resort Transfer Operator……………………………………………………………….. 7

2.83 Resort Transportation Service Operator ………………………………………………... 8

2.84 Rules and Regulations ……………………………………………………………….. 8

2.85 Schedule on File ……………………………………………………………………. 8

2.86 Security Deposit ……………………………………………………………………. 8

2.87 Service Counter ……………………………………………………………………… 8

2.88 Service Receipt ……………………………………………………………………… 8

2.89 Service Zone …….…………………………………………………………………….. 8

2.90 Solicitation ……………………………………………………………………. 8

2.91 South Terminal Complex………………………………………………………………… 8

2.92 Space Use Agreement ……………………………………………………………….. 8

2.93 Starter Agreement …………………………………………………………………… 8

2.94 Starter Costs …………………………………………………………………... 9

2.95 Starter Fees ………………………………………………………………………

2.96 Starter …………………………………………………………………….. 9

iii GTR&R August 16 , 2023 Edition

2.97 Statement of Receipts …………………………………………………………………. 9

2.98 Suspension …………………………………………………………………………….. 9

2.99 Taxicab ……………………………………………………………………….. 9

2.100 Taxicab Loading Zones …………………………………………………………… 9

2.101 Taxicab Operator……………………………………………………….. 9

2.102 Taxicab Staging Areas……………………………….. 9

2.103 Temporary Permit Decal…………………………………………………………………. 9

2.104 Terminals ……………………………………………………………………………….. 9

2.105 Terminal A ……………………………………………………………

2.106 Terminal B …….………………………………………………………… 9

2.107 Terminal C …...………………………………………………………………….. 10

2.108 Terminal Complex……………………………………………………………………. 10

2.109 Tour Operator....………..…………………………………………………………….. 10

2.110 Train Station ……………………………………. 10

2.111 Train Station Curb……………………………………………………………………. 10

2.112 Transportation Aggregator………………………………………………………………. 10

2.113 Transportation Concessionaire…………………………………………………………… 10

2.114 Transportation Network Company……………………………………. 10

2.115 Travel Plaza……………………………………………………………………. 10

2.116 Trip……………………………………………………………………. 10

2.117 Trips in Excess of Schedule……………………………………………………………… 10

2.118 Electronic Control Device…………………………………………………………. 10

2.119 Unattended Vehicle……………………………………………………………………. 11

2.120 Unpermitted Person……………………………………………………………………. 11

2.121 Vehicle-for-Hire……………………………………………………………………. 11

2.122 Vehicle-for-Hire Loading Location Meet and Greet………………………………… 11

SECTION 3 COMMERCIAL VEHICLES: PERMIT REQUIRED ……………….. 12

3.1 Permit Required ………………………………………………………………………

3.2 Types of Permits ………………………………………………………………………

3.2.1 Out-of-Town Shuttle (S) Permit …………………………………………………………. 12

3.2.2 Taxicab (T) Permit ……………………………………………………………………….. 12

3.2.2.1 Taxicab (T-C) Permit …………………………………………………………………….. 12

3.2.3 Non-Concessionaire (N) Permit ………………………………………………………….. 12

3.2.4 Off-Airport Rental Vehicle Operator (R) Permit ……………………………………….. 12

3.2.5 Vehicle-for-Hire (V) Permit ……………………………………………………………... 12

3.2.6 Concessionaire (C) Permit ……………………………………………………………….. 12

3.2.7 Off-Airport Parking Operator (P) Permit ………………………………………………… 12

3.2.8 Cruise Line Operator (CL) Permit 12

3.2.9 Cruise Transfer Operator (CT) Permit 12

3.2.10 Destination Management Company (DM) Permit 12

3.2.11 Resort Transfer Operator (RTO) Permit 12

3.2.12 Resort Transportation Service Operator (RTSO) Permit 12

3.2.13 Transportation Aggregator (TA) Permit 12

3.2.14 Tour Operator (TO) Permit 12

3.3 Term of Permits ………………………………………………………………………

3.4 Permit Application ……………………………………………………………………….. 13

3.4.1 Fee ………………………………………………………………………………………... 13

3.4.2 Insurance …………………………………………………………………………………. 13

3.4.3 Good Standing Certificate ………………………………………………………………... 13

3.4.4 Fictitious Name ………………………………………………………………………

3.4.5 Articles of Incorporation …………………………………………………………………. 13

3.4.6 Lease Agreements ……………………………………………………………………

iv GTR&R August 16 , 2023 Edition

3.4.7 Registrations ……………………………………………………………………………... 13

3.4.8 Cruise Transfer Operator or Cruise Line Operator Affiliation ………… 13

3.4.9 Resort Transportation Service Operator or Resort Transfer Operator Affiliation………. 14

3.4.10 Transportation Aggregator Affiliation …………………………………………

3.4.11 Tour Operator Affiliation…………………………………………………………

3.4.12 City Permits……………………... 14

3.4.13 Business Reviewing Services……………………………... 14

3.4.14 Address Designation and Telephone Contact……………………………... 14

3.4.15 Information Changes……………………………...……………………………... 14

3.4.16 Additional Requirements for Out-of-Town Shuttle Permit Holders……………………… 14

3.4.16.1 Occupational License……………………………...……………………………... 14

3.4.16.2 Fares and Operating Schedule on File……………………………...………………… 15

3.5 Additional Requirements for Resort Transfer Operators ……………………………... 15

3.6 Issuance of Permit………………………………………………………. 15

3.7 Time for Becoming Permit Holder…………………………………………………... 15

3.8 Refusal to Issue or Renew Permit…..……………………………………… 15

3.9 Permit Decals and Electronic Control Devices ……………………………………. 16

3.9.1 Emergency Taxicab Operations ………………………………………………………….. 16

3.9.2 Floating Permit Decal ……………………………………………………………………. 16

3.9.3 Temporary Permit Decal …………………………………………………………………. 16

3.9.4 Permit Decal and Electronic Control Device Displayed …..…………………………….. 16

3.9.5 Special Move Permit ……………………………………………………………………... 16

3.10 Addition or Reduction of Vehicles………………………………………………... 16

3.10.1 Reduction of Vehicle Requirement……………………………...…………………… 17

3.11 Renewal of Permit ………………………………………………………………

3.12 Permit Non-Transferable……....……………………………...…………………... 17

3.13 Permit Decals and Electronic Control Devices Remain Property of the Authority……… 17

3.13.1 Failure to Return Permit Decal and Electronic Control Device ………………………

3.14 Sale of Company …….. ………………………………………………………………

3.15 Individuals and Entities Conducting GT Operations Without a Permit or Operating

Agreement ………………………………………………….. 17

3.16 Updates to Permit Applications……………………………...……………………… 17

SECTION 4 SECURITY DEPOSIT AND INSURANCE …………………….……… 18

4.1 Security Deposit …………………………………………………………………………. 18

4.1.1 Concessionaires …………………………………………………………………………. 18

4.1.2 Taxicab Operators ………………………………………………………………………... 18

4.1.3 Off-Airport Rental Vehicle Operators and Off-Airport Parking Operators …………….. 18

4.1.4 Cruise Line Operators, Cruise Transfer Operators, Resort Transfer Operators, Resort

Transportation Service Operators, Transportation Aggregators, and Tour

Operators…………………………………………………………... 18

4.1.5 All other Non-Concessionaire Operators …………………………………... 18

4.1.6 First Time Non-Concessionaire Operators …………………………………………. 18

4.1.7 Satisfaction of Multiple Security Deposit Obligations …………………………….. 19

4.2 Form, Provision and Term of Bonds and Letters of Credit ……………………………… 19

4.2.1 Form ……………………………………………………………………………………

4.2.2 Renewal and Replacement Bonds or Letters of Credit …………………………………... 19

4.2.3 Term of Letter of Credit ………………………………………………………………….. 19

4.2.4 Release of Bonds and Letters of Credit ………………………………………………….. 19

4.2.5 Qualification of Companies Underwriting Bonds and Letters of Credit ………………… 19

4.3 Application and Restoration of Security Deposit ………………………………………... 19

4.4 Additional Security Deposit ……………………………………………………………… 20

4.5 Application of Cash Security Deposit to Renewal Permits ……………………………… 20

4.6 Return of Security Deposit ……………………………………………………………….. 20

4.6.1 Non-Renewing Permit Holder ………………………………………………….….……. 20 v GTR&R August 16 , 2023 Edition

4.6.2 Out-Of-Business Permit Holder …………………………………………………….……. 20

4.6.3 Excess Security Deposit Permit Holder …………………………………………….……. 20

4.7 Insurance …………………………………………………………………………………. 21

4.7.1 Concessionaires …………………………………………………………………………... 21

4.7.2 Cruise Line Operators, Cruise Transfer Operators, Destination Management Companies, Resort Transfer Operators, Resort Transportation Service Operators, Transportation

Aggregators, and Tour Operators ………………………………… 21

4.7.3 All Permit Holders ……………………………………………………………… 21

4.7.3.1 Policy …………………………………………………………………………… 21

4.7.3.2 Form of Policy ………………………………………………………………….. 22

4.7.3.3 Excess Policies ………………………………………………………………….. 22

4.7.3.4 Authority as Additional Insured ………………………………………………… 22

4.7.3.5 Taxicabs ………………………………………………………………………….. 22

4.7.4 Insurance Audit ………………………………………………………………….. 22

4.8 Indemnification ……...…………………………………………………………………… 22

SECTION 5 GENERAL PROVISIONS GOVERNING SOLICITATION ………… 23

5.1 Solicitation ……………………………………………………………………………….. 23

5.1.1 Advertising on the Authority’s Web Site ………………………………………………… 23

5.2 Actions That Constitute Solicitation ……………………………………………………... 23

5.3 Actions That Do Not Constitute Solicitation ………………………………………...…... 24

5.4 Consequences of Solicitation ……………………………………………………………. 25

SECTION 6 OTHER PROVISIONS GOVERNING GROUND

TRANSPORTATION OPERATIONS ………………………………………………... 26

6.1 Improper Conduct ………………………………………………………………………... 26

6.2 Misleading Information ………………………………………………………………….. 26

6.3 Permit Decal and Electronic Control Device …………………………………………….. 26

6.4 Identification of Permit Holder on Vehicle ………………..…………………………….. 26

6.5 Engine Idling ……………………………………………………………………………... 26

6.6 Vehicle-for-Hire Driver Identification …………………………………………………

6.7 Meet and Greet Guidelines ………………………………………………………………. 26

6.7.1 Baggage Claim Meet and Greet Area …………………………………………………. 27

6.7.1.1 Meet and Greet Time Limits ……………………………………………………………... 27

6.7.1.2 Baggage Claim Meet and Greet Area ……………………………………………………. 27

6.7.1.3 Persons in Baggage Claim and Outside Meet and Greet Area …………………………... 28

6.7.1.4 Personal or Other Business in Baggage Claim …………………………………………... 28

6.7.2 Commercial Lane & GT Concourse ……………………………………………………... 28

6.7.3 Vehicle-for-Hire Loading Location Meet and Greet …………………………………….. 28

6.7.3.4 Driver to Stay with Vehicle 29

6.7.3.5 Meet and Greet Sign Waiver 29

6.7.3.6 Vehicle-for-Hire Loading Meet and Greet Time Limitation 29

6.8 Pre-Arranged Taxicab Meet and Greet Guidelines………………………………….. 29

6.9 Additional Meet and Greet Guidelines …………………………………………………... 29

6.10 Sign Requirement ………………………………………………………………………… 29

6.10.1 Appearance ………………………………………………………………………………. 30

6.10.2 Display and Meet and Greets in a Commercial Lane or GT Concourse………..………… 30

6.11 Additional Information …………………………………………………………………... 30

6.12 Meet and Greet Without Sign ……………………………………………………………. 30

6.13 Provision of Meet and Greet Information ………………………………………………... 30

6.14 Loitering on Ground Transportation or Arrivals Levels of Terminals or Commercial

Lane ……………………………………………………………………………………… 31

6.15 Vehicle-for-Hire Information Requirements …………………………………………….. 31

6.16 Vehicle-for-Hire Service Receipt Requirements ………………………………………… 31

6.17 Passenger Loading ……………………………………………………………………….. 31

6.17.1 Level 1 …………………………………………………………………………………… 31

vi GTR&R August 16 , 2023 Edition

6.17.1.1 CVPA …………………………………………………………………………………….. 31

6.17.1.2 Commercial Lanes ……………………………………………………………………….. 31

6.17.1.3 GT Concourse …………………………………………………………………………… 31

6.17.1.4 Loading Zones …………………………………………………………………………… 32

6.17.2 Arrivals Curb ………………………………………………………… 32

6.17.3 Departures Curb………………………………………………………………………

6.17.4 Holding Areas …………………………………………………………………... 32

6.17.5 Parking Garages 32

6.17.6 Economy Satellite Lots 32

6.18 Passenger Unloading ……………………………………………………………………... 32

6.18.1 Level 1 …………………………………………………………………………………… 32

6.18.1.1 CVPA …………………………………………………………………………………….. 32

6.18.1.2 Commercial Lanes ……………………………………………………………………….. 33

6.18.1.3 Loading Zones …………………………………………………………………………

6.18.2 Arrivals Curb………………………………………………………… 33

6.18.3 Departures Curb …………………………………………………………………………. 33

6.18.4 Departures Curb Authorized Unloading Lanes…………………………………………… 33

6.18.5 Holding Areas 33

6.18.6 Parking Garages 33

6.18.7 Economy Satellite Lots 33

6.19 Parking …………………………………………………………………………………… 33

6.19.1 Level 1 …………………………………………………………………………………

6.19.1.1 CVPA …………………………………………………………………………………….. 33

6.19.1.2 Commercial Lanes ……………………………………………………………………….. 33

6.19.1.3 GT Concourse ……………………………………………………………………………. 34

6.19.1.4 Taxicab Staging Area …………………………………………………………………….. 34

6.19.2 Loading Zones …………………………………………………………………………… 34

6.19.3 Parked Blocking Traffic ………………………………………………………………….. 34

6.19.4 Arrivals Curb………………………………………………………… 34

6.19.5 Departures Curb ………………………………………………………………… 35

6.19.6 Holding Areas…………………………………………………………………. 35

6.19.7 Parking Garages ………………………………………………………………………….. 35

6.19.8 Economy Satellite Lots …………………………………………………………………... 35

6.19.9 Cell Phone Lot and B52 Park ………………………………………………………. 35

6.19.10 Travel Plaza…………………………………………………………….. 35

6.19.11 Express Pick up……………………………………………………………. 35

6.19.12 Limits of Parking Duration………………………………………………………….. 35

6.20 Authorization to Load, Unload or Park …………………………………………………... 35

6.21 Unattended Vehicles ……………………………………………………………………... 35

6.22 Use of Holding Areas …………………………………………………………………….. 35

6.23 Invalid Classification of Commercial Vehicles ………………………………………….. 35

6.24 Careless Vehicle Operation ………………………………………………………………. 36

6.25 Customer Service Requirement ………………………………………………………….. 36

6.26 Fare Payment by Credit Card………………………………... 36

6.27 Authority Access to Permit Holder Apps (Applications) …………………………… 36

6.28 Relocation of Ground Transportation Operation …………………………………… 36

6.29 Electric Vehicle Charging Stations ……………………………………………… 36

6.30 Facility Lease to Other Permitted Operator………………………………….. 36

6.31 Courtesy Vehicle Service to Other Permitted Operator 36

6.32 Services Provided to All Terminal Complexes………………………………………… 36

SECTION 7 TAXICAB, TRANSPORTATION CONCESSIONAIRE AND OUT-

OF-TOWN SHUTTLE OPERATIONS ……………………………………………… 37

7.1 Taxicab Starter System …………………………………………………………………... 37

7.2 Taxicab Dispatch Procedures …………………………………………………………….. 37

vii GTR&R August 16 , 2023 Edition

7.2.1 Assignment of Ranks Within Holding Areas …………………………………………….. 37

7.2.2 Arrival to Holding Area ………………………………………………………………….. 37

7.2.3 Full Holding Area ………………………………………………………………………... 37

7.2.4 Progression Within the Holding Area ……………………………………………………. 37

7.2.5 Exit from the Holding Area ……………………………………………………………

7.2.6 Demand Taxi Service …………………………………………………………………….. 37

7.2.7 Pre-Arranged Taxi Service ……………………………………………………………… 37

7.2.8 Direction to Taxicab Loading Zones and Offering Services to the Public ………………. 37

7.2.9 Additional Taxicabs ……………………………………………………………………… 38

7.3 Taxicab Customer Service Requirements ………………………………………………... 38

7.3.1 Fare Payment by Credit Card …………………………………………………………….. 38

7.3.2 Taxicab Meter ….………………………………………………………………………… 38

7.3.3 Fee Recovery Charge……………………………………………………………………. 38

7.3.4 Customer Receipt ………………………………………………………………………… 38

7.3.5 Taxicab Inspections ……………………………………………………………………… 38

7.3.6 Short-Haul Fare Violation ……………………………………………………………… 38

7.3.7 Secured Credit Card Payment and GPS Vehicle Tracking Devices………………. 39

7.4 Taxicab Starter Responsibilities …………………………………………………………. 39

7.5 Records to Be Provided ………………………………………………………………….. 40

7.6 Transportation Concessionaire …………………………………………………………… 40

7.7 Out-of-Town Shuttle Operator …………………………………………………………… 40

7.7.1 Out-of-Town Business Model ……………………………………………………………. 40

7.7.2 Out-of-Town Shuttle Service Center …………………………………………………….. 40

7.7.3 Out-of-Town Shuttle Dispatch Service …………………………………………………... 40

7.7.4 Fares and Schedule on File ………………………………………………………………. 40

7.7.5 Service Zone ……………………………………………………………………………... 41

7.7.6 Prohibited Service Zone ………………………………………………………………….. 41

7.7.7 Commercial Lane Requirements …………………………………………………………. 41

7.7.8 Permit Restrictions ……………………………………………………………………….. 41

7.7.9 Advertising Requirements and Restrictions ……………………………………………… 41

7.7.10 Vehicle Requirements ……………………………………………………………………. 41

7.7.11 Schedule on File and Compliance ………………………………………………………... 41

7.7.12 On Time Compliance …………………………………………………………………….. 42

7.7.13 Trips in Excess of Schedule on File ……………………………………………………… 42

7.7.14 Failure to Charge Rate on File …………………………………………………………… 42

7.7.15 Fare Payment by Credit Card …………………………………………………………….. 42

7.7.16 Voluntary Suspension of Service ………………………………………………………… 42

7.7.17 Refusal of Fares ………………………………………………………………………….. 42

7.7.18 Records to Be Provided ………………………………………………………………….. 42

7.7.19 Out-of-Town Shuttle Operator Responsibility …………………………………………… 43

SECTION 8 FEES ………………………………………………………………………. 44

8.1 Payment of Fees ………………………………………………………………………….. 44

8.1.1 Payment of Dwell Time and Privilege Fees ……………………………………………... 44

8.1.2 Electronic Control Device ………………………………………………………………... 44

8.1.3 Permit Decal and Electronic Control Device Requirement ……………………………… 44

8.1.4 Consumer Price Index Fee Adjustment ………………………………………………….. 44

8.1.4.1 Dwell Fees and T, S, N, and V Permit Privilege Fees 44

8.1.4.2 CL, CT, RTO, RTSO, TA, and TO Permits 44

8.2 Evading Fees ……………………………………………………………………………... 44

8.3 Dwell Time Fees …………………………………………………………………………. 45

8.3.1 Vehicle-for-Hire (V) Permit Holders and Taxicab (T) Permit Holders ………………….. 45

8.3.1.1 Taxicab Meet and Greets ………………………………………………………………… 45

8.3.2 Off-Airport Parking Operator (P), Off-Airport Rental Vehicle Operator (R), Non-

Concessionaire (N), and Out-of-Town Shuttle (S) Operator …………………………….. 45 viii GTR&R August 16 , 2023 Edition

8.3.2.1 Class I Vehicles …………………………………………………………………………... 45

8.3.2.2 Class II Vehicles …………………………………………………………………………. 45

8.3.2.3 Class III Vehicles Operated by R and P Permit Holders ………………………………… 45

8.3.2.4 All Other Class III Vehicles ……………………………………………………………… 45

8.3.3 Cash Payment of Dwell Time and Privilege Fees ………………………………………... 45

8.3.4 Dual Permit Holder Operations ………………………………………………………….. 45

8.4 Privilege Fee ……………………………………………………………………………... 45

8.4.1 Concessionaire (C) Permit Holders ……………………………………………………… 45

8.4.2 Cruise Line Operator (CL) Permit Holders, Cruise Transfer Operator (CT) Permit

Holders, Resort Transportation Service Operator (RTSO) Permit Holders, Transportation Aggregator (TA) Permit Holders, and Tour Operator (TO) Permit

Holders.………………………………………………………………

8.4.3 Resort Transfer Operator (RTO) Permit Holders ………………………………. 46

8.4.4 Taxicab (T) Permit Holders ……………………………………….. 46

8.4.5 Off-Airport Rental Vehicle Operator (R) Permit Holders….…………………………….. 46

8.4.6 Off-Airport Parking Operator (P) Permit Holders………………………………

8.4.7 Non-Concessionaire (N), Vehicles-for-Hire (V), Out-of-Town Shuttle (S), and Pre-

Arranged Taxicab (T) Permit Holders

8.4.8 Starter Fees………………………………………………….. 46

8.4.9 Partial Privilege Fee Credit/Waiver for Picking Up or Dropping Off Passengers at Both

North Terminal Complex and South Terminal Complex……………………………….

8.4.9.1 Amount of Credit/Waiver………………………………………………………………. 46

8.4.9.2 Methodology Until Software is Updated……………………………………………….. 46

8.5 Monthly Billing and Time for Payment ………………………………………………….. 47

8.5.1 Billing of Dwell Time Fees ………………………………………………………………. 47

8.5.2 Billing of Privilege Fees …………………………………………………………………. 47

8.5.2.1 Concessionaires …………………………………………………………………………... 47

8.5.2.2 Taxicab (T) Permit Holders, Non-Concessionaire (N) Permit Holders, Vehicle-for-Hire

(V) Permit Holders, and Out-of-Town Shuttle (S) Permit Holders.………...

8.5.2.3 Off-Airport Rental Vehicle Operators …………………………………………………… 47

8.5.2.4 Off-Airport Parking Operators …………………………………………………………… 47

8.5.2.5 Cruise Line Operators, Cruise Transfer Operators, Resort Transportation Service

Operators, Transportation Aggregators, and Tour Operators.……………………...

8.5.2.6 Resort Transfer Operators 47

8.5.2.7 Destination Management Companies 48

8.5.2.8 Failure to Furnish Information 48

8.6 Billing of Starter Fees ……………………………………………………………………. 48

8.7 Place for Payment ………………………………………………………………………... 48

8.8 Failure to Pay Fees ……………………………………………………………………….. 48

8.8.1 Non-Sufficient Fund Fee …………………………………………………………………. 48

8.9 Reinstatement Fee ………………………………………………………………………... 48

8.10 Disputing Billed Charges…………………………….. 49

8.11 Annual Certification ………………………………………….……….……….………. 49

8.11.1 Certified Written Statement Required for Off-Airport Rental Vehicle Operators and Off-

Airport Parking Operators. ……………………………………………………

8.11.2 Certified Written Statement Required for Resort Transfer Operators. ………………….. 49

8.11.3 Certified Written Statement Required for Cruise Line Operators, Cruise Transfer

Operators, Resort Transportation Service Operators, Transportation Aggregators, and

Tour Operators …………………………………………………...

8.11.4 Statement in Lieu of Certified Written Statement…………………………………….. 50

8.11.5 Requirement to Satisfy Underpayment…………………... 50

8.11.6 Refund of Overpayment 51

8.11.7 Certification of Fees for Permit Holders Closing Out Their Business 51

8.12 Books and Records to be Maintained ….………………………………... 51

ix GTR&R August 16 , 2023 Edition

8.12.1 Maintenance of Books and Records by Off-Airport Rental Vehicle Operators and Off-

Airport Parking Operators. ……………………………………………………... 51

8.12.2 Maintenance of Books and Records by Resort Transfer Operators.…………………… 52

8.12.3 Maintenance of Books and Records by Cruise Line Operators, Cruise Transfer

Operators, Resort Transportation Service Operators, Transportation Aggregators, and

Tour Operators ……………………………………………………………… 53

8.12.4 Inspection Rights ……………………………………………………………………… 54

8.12.5 Inspection Outside Orlando………………………………………………………….. 54

8.12.6 Audit Rights ………………………………………………………………………... 54

8.12.7 Computer Records …………………………………………………… 54

8.12.8 Other Information …………………………………………………... 54

8.12.9 Record-Keeping Equipment Required……………………………………………….. 54

8.12.10 Requirement to Satisfy Underpayment………………………………………………... 55

8.12.11 Refund of Overpayment …………………………………………………………….. 55

8.12.12 Audit Expenses………………………………………………………………….. 55

8.12.13 Travel Expenses ……………………………………………………………... 55

8.12.14 Failure to Pay Expenses………………………………………… 55

8.12.15 Revenue Control Procedures…………………….. 55

8.12.16 Significant Under-Reporting of Gross Receipts 55

8.12.17 Inspection and Audit Rights Survive Expiration 55

8.12.18 Conflict Between Rules and Regulations and Accounting Practices 56

SECTION 9 PENALTIES FOR VIOLATIONS OF THESE RULES AND

REGULATIONS ……………………………………………………………………

9.1 Violations by Drivers and Affiliates ……………………………………………………... 57

9.1.1 Failure to Provide Vehicle-for-Hire Information ………………………………………… 57

9.2 Permit Holder Operating While Suspended ……………………………………………… 57

9.3 Driver or Affiliate Operating While Suspended …………………………………………. 57

9.4 Solicitation ……………………………………………………………………………….. 57

9.4.1 Out-of-Town Shuttle Solicitation ………………………………………………………... 57

9.4.2 Transportation Concessionaire Solicitation ……………………………………………… 57

9.4.3 Rental Vehicle Operator Solicitation ……………………………………………………. 57

9.4.4 Airport Employee Solicitation …..………………………………………………………. 57

9.4.5 Permit Holder Solicitation ………………………………………………… 58

9.4.6 Taxicab Solicitation………………………………………………….. 58

9.4.7 Conducting GT Operations for another Permit Holder without Notifying the Authority

9.5 Operating Without a Valid Certificate of Insurance……………………………………… 58

9.6 Category I Violations …………………………………………………………………….. 58

9.6.1 Improper Conduct ………………………………………………………………………... 58

9.6.2 Unauthorized Presence …………………………………………………………………… 58

9.6.3 Failure to Provide Meet and Greet Information ………………………………………….. 58

9.6.4 Unauthorized Loading …………………………………………………………………… 58

9.6.5 Evading Fees ……………………………………………………………………………... 58

9.6.6 Trips in Excess of Schedule ……………………………………………………………… 58

9.6.7 Out-of-Town Shuttle Schedule Compliance ……………………………………………. 59

9.7 Category II Violations ……………………………………………………………………. 59

9.7.1 Misleading Information ………………………………………………………………….. 59

9.7.2 No Permit Decal or Electronic Control Device ………………………………………….. 59

9.7.3 Loitering on Ground Transportation or Arrivals Level of Terminals………………... 59

9.7.4 Taxicab Violation ………………………………………………………………………… 59

9.7.5 Customer Service Violation ……………………………………………………………… 59

9.8 Category III Violations …………………………………………………………………... 59

9.8.1 Outside Meet and Greet Area ……………………………………………………………. 59

9.8.2 No Meet and Greet Sign ………………………………….……………………………… 59

9.8.3 Improper Meet and Greet Sign…………………………………………………………... 59 x GTR&R August 16 , 2023 Edition

9.8.4 Incorrect Meet and Greet Information …………………………………………………… 59

9.8.5 Failure to Permanently Affix Permit Decal and Electronic Control Device …………… 59

9.8.6 Engine Idling ……………………………………………………………………………... 60

9.8.7 Failure to Produce Permit ………………………………………………………………... 60

9.8.8 Unattended Vehicle ………………………………………………………………………. 60

9.8.9 Unauthorized Unloading …………………………………………………………………. 60

9.8.10 Charging Rate Not on File ……………………………………………………………….. 60

9.8.11 Failure to Provide Service Receipt ………………………………………………………. 60

9.9 Category IV Violations…………………………………………………………………. 60

9.9.1 No Vehicle Identification ………………………………………………………………… 60

9.9.2 Unauthorized Parking ….………………………………………………………………... 60

9.9.3 Unauthorized Advertising ………………………………………………………………... 60

9.10 Suspension for Multiple Solicitations ……...…………………………………………….. 60

9.10.1 Multiple Solicitations……………………………………………………………………... 60

9.10.2 Multiple Other Violations ………………………………………………………………... 61

9.10.3 Multiple Violations Related to Customer Service Requirement ………………… 61

9.10.4 Multiple Suspensions Pursuant to this Section …………………………………………... 61

9.10.5 Permit Revocation………………… ……………………………………………………... 61

9.10.6 Determination of Time of Violation ………………………………………..…………… 61

9.10.7 Determination of Time of Suspension …………………………………………………… 62

9.11 Insurance Violations ……………………………………………………………………... 62

9.12 Failure to Maintain Information Required by Sections 3 and 4………………………. 62

9.12.1 Suspension ……………………………………………………………………………….. 62

9.12.2 Payment Plans ……………………………………………………………………………. 63

9.12.3 Recovery Against Security ………………………………………………………………. 63

9.12.4 Court ……………………………………………………………………………………... 63

9.12.5 Audit ……………………………………………………………………………………... 63

9.13 Identification of Affiliate ………………………………………………………………… 63

9.14 Authority to Tow Vehicles ……………………………………………………………….. 64

9.15 Operations by Person that is not a Permit Holder ………………………………………... 64

9.15.1 Trespass Warning, Fine, Towing, and Ground Transportation Agent Imposed Immediate

Suspension

9.15.1.1 Issuance of Trespass Warning, Notification, Towing, and Fine

9.15.1.2 Arrest and Towing ……………………………………. ……………………………….. 64

9.15.1.3 Vehicle Towing …………………………………………………………………………... 64

9.15.1.4 Fine Due Date and Request for Hearings ………………………………………………… 65

9.15.2 Affiliates Operating While Suspended …………………………………………………... 65

9.15.3 Notice to Permit Holder ………………………………………………………………….. 65

9.15.4 Personal Business at Airport ……………………………………………………………... 65

9.15.5 Immediate Driver or Affiliate Suspension ……………………………………………….. 65

9.15.6 Landside Supervisor Trespass Warning Issuance …………………………………… 66

9.16 Revocation of Permit………………………………………… 66

9.16.1 Conducting GT Operations with Unpermitted Persons …………………………… 66

9.16.2 Inaccurate Permitting information………………………………………… 66

9.17 Reinstatement of Permit After Suspension………………………………………… 66

9.18 Courtesy Vehicle Operating Limitations

SECTION 10 ISSUANCE OF NOVS, PROCEEDINGS BEFORE THE GTC AND

APPEALS ……………………………………………………………………………….. 67

10.1 Issuance of Notice of Violation ………………………………………………………….. 67

10.1.1 Delivery of Notice to Affiliate………………………………………………………….. 67

10.1.2 Delivery of Notice to Permit Holder ……………………………………………………... 67

10.1.3 Address Designation ……………………………………………………………………... 67

10.1.4 Time for Emailing Notice ………………………………………………………………. 67

xi GTR&R August 16 , 2023 Edition

10.1.5 Incident Report …………………………………………………………………………… 67

10.1.6 Recording of Meetings…………………………………………………………………… 68

10.2 Due Date and Suspension Period Commencement ………………………………………. 68

10.2.1 Commencement of Multiple Suspensions ……………………………………………….. 68

10.3 Hearing Request ………………………………………………………………………….. 68

10.4 Review of NOV ………………………………………………………………………….. 68

10.5 GTC Meetings ……………………………………………………………………………. 68

10.5.1 GTC Meeting Schedules …………………………………………………………………. 68

10.5.2 NOV Hearings ………………………………………………. 68

10.5.2.1 Presence of Ground Transportation Agent………………………………………………. 68

10.5.2.2 Presence of Person Requesting Hearing………………………………………… 69

10.5.2.3 Absence or Failure to Appear Before GTC ……………………………………………… 69

10.5.2.4 Representation Before GTC ……………………………………………………………… 69

10.5.2.5 Evidence ………………………………………………………………………………….. 69

10.5.2.6 GTC Determinations ……………………………………………………………………... 69

10.5.2.7 Effect of Decision by GTC; Appeal Procedure ………………………………………….. 69

10.6 Appeals …………………………………………………………………………………... 69

10.6.1 Filing of Appeal ………………………………………………………………………….. 69

10.6.2 Appeal Meeting …………………………………………………………………………... 70

10.6.3 No New Evidence ………………………………………………………………………... 70

10.6.4 Determination ……………………………………………………………………………. 70

10.7 Financial Penalty and Administrative Cost Due Date and Commencement Date for

Suspension ………………………………………………………………………………..

SECTION 11 OTHER PROVISIONS GOVERNING RENTAL VEHICLE

OPERATORS AND OFF-AIRPORT RENTAL VEHICLE OPERATORS ……..… 71

11.0 Other Provisions Governing Off-Airport Rental Vehicle Operators ……….……………. 71

11.1 Airport Gross Receipts …………………………………………………………………… 71

11.2 Gross Receipts …………………………………………………………………………… 71

11.22 Other Provisions Governing Rental Vehicle Operators ………………………………… 76

11.23 Customer Service Requirement…………………………………..……………………… 76

SECTION 12 PROVISIONS APPLICABLE ONLY TO OFF-AIRPORT

PARKING OPERATORS …………………………………………………………… 77

12.1 Airport Gross Receipts …………………………………………………………………… 77

12.2 Gross Receipts …………………………………………………………………………… 77

12.2.1 Inclusion in Gross Receipts ……………………………………………………………… 77

12.2.2 Exclusion from Gross Receipts …………………………………………………………... 78

12.2.3 No Negative Receipts ……………………………………………………………………. 78

12.2.4 Discounts …………………………………………………………………………………. 78

12.2.5 Commissions ……………………………………………………………………………... 79

12.2.6 Credit Loss ……………………………………………………………………………….. 79

12.2.7 Calculation of Gross Receipts ……………………………………………………………. 79

12.2.8 Gross Receipts Include All Receipts ……………………………………………………... 79

12.2.9 Installment or Credit Sales ……………………………………………………………….. 79

12.2.10 Changes …………………………………………………………………………………... 79

12.2.11 Customer Notification of Fee …………………………………………………………….. 79

12.2.12 Commingled Discounts ………………………………………………………………….. 79

12.2.13 Exclusions from Gross Receipts ………………………………………………………... 79

12.3 Customer Service Requirement …………………………………...……………………... 80

SECTION 13 OTHER PROVISIONS GOVERNING RTOS……………………

13.1 Gross Receipts……………………………. 81

13.11 Customer Notification of Fee…………………………………….. 82

13.12 Customer Service Requirement 82

Exhibit A-1 - Meet and Greet Area (GT Level Baggage Claim Terminals A & B) 83 xii GTR&R August 16 , 2023 Edition

Exhibit A-2 - Meet and Greet Area (Arrivals Level Baggage Claim Terminals A & B)) 84

Exhibit A-3 - Meet and Greet Area (Arrivals Level Baggage Claim Terminal C) 85

Exhibit A-4 - Meet and Greet Area (GT Level Baggage Claim Terminal C) 86

Exhibit B - Taxi Bullpen and Holding Area 87

Exhibit C-1- GT Concourses –Terminals A & B 88

Exhibit C-2- GT Concourses – Terminal C 89

Exhibit D-1 - Commercial Lanes and CVPAs Terminals A & B 90

Exhibit D-2 - Commercial Lanes and CVPAs Terminal C 92

Exhibit E and F - OTS Service Zones 92/93

Exhibit G – Aerial Of Airport 94

Exhibit H – Off Airport Rental Car Monthly Statement of Receipts 95

Exhibit I - Off Airport Parking Monthly Statement of Receipts 96

Exhibit J – CL, CT, RTS, TA, & TO Monthly Passenger Count Report 97

Exhibit K – RT Monthly Statement of Receipts 98

Exhibit L – DMC Monthly Passenger Count Report 99

Exhibit M – Payment Options 100

Exhibit N-1 – Off Airport Rental Car/Parking Statement in Lieu of Certified Written

Statement 101

Exhibit N-2 –RT Statement in Lieu of Certified Written Statement 102

Exhibit O -CL, CT, RTS, TA, TO Statement in Lieu of Certified Written Statement 103

Exhibit P – M&G Signs, Parking & Loading 104

Exhibit Q – Commercial GT Rate Table 105/1

Exhibit R-1 – Letter of Credit Form 107

Exhibit R-2 -Bond Form 110

Exhibit S - Partial Privilege Fee Credit/Waiver Report 113

1 GTR&R August 16 , 2023 Edition

SECTION 1

INTRODUCTION AND GENERAL PROVISION

1.1 Objective. The objective of these Rules and Regulations is to promote high quality and reasonably priced ground transportation services consistent with public safety and convenience, to ensure the efficient movement of

Passengers to and from the Airport, to foster respectful competition among providers of ground transportation services, and to develop revenues for support of the Airport.

1.2 Adoption of Rules and Regulations Shall Not Constitute Grant of Rights. The adoption of these Rules and Regulations is not intended to, and shall not be construed to grant any property right or expectation to any person whomsoever. The Authority expressly reserves the right to amend these Rules and Regulations at any time and in any respect, as well as the right to amend concession agreements entered into by the Authority and its concessionaires. Additionally, the Authority reserves the right to limit or restrict access to any area of the Airport without the issuance of prior notice, for reasons including, but not limited to, safety and security of the general public, construction or renovation work at the Airport, or acts of God. Any person who determines to invest time or financial resources in ground transportation operations at the Airport does so with full knowledge of the foregoing provisions, and shall have no right or standing to make any claim whatsoever against the Authority by reason of any subsequent amendment to these Rules and Regulations, any amendment to a concession agreement or any limitation or restriction of access to the Airport as aforesaid.

1.3 Severability. Any and all provisions, and any and all portions of provisions, of these Rules and

Regulations are severable from all other provisions or portions of provisions of these Rules and Regulations. If any one or more provisions or portions of provisions of these Rules and Regulations are declared invalid, unconstitutional or unenforceable by applicable federal, state and local laws, the valid judgment or decree of a court of competent jurisdiction, such invalidity, unconstitutionality or unenforceability shall not affect any of the remaining provisions or portions of provisions of these Rules and Regulations. Such federal, state and local laws shall supersede the relevant provisions or portions of provisions of these Rules and Regulations.

1.4 Discretion. Whenever any provision of these Rules and Regulations provides that certain action may be taken only with the consent or approval of the Authority Chief Executive Officer or a specific Authority representative, or if a determination or judgment is to be made by the Authority Chief Executive Officer or a specific Authority representative, such consent or approval may be granted or withheld, or such determination or judgment shall be made, in the sole and absolute discretion of the Authority Chief Executive Officer or a specific

Authority representative.

1.5 Observation of All Laws. Operators, Permit Holders, Concessionaires, Drivers and Affiliates shall at all times comply with the provisions of these Rules and Regulations, all other rules, regulations and policies of the

Authority, Chapter 55 of the City Code, and all other applicable federal, state and local laws, rules, regulations and ordinances including, but not limited to, the United States Department of Transportation Federal Motor Carrier

Safety Administration and Florida Department of Transportation registration, and must comply with 49 CFR Section

27 (non-discrimination on the basis of disability) and 49 CFR Section 27.71 (a). The Authority may conduct or contract with a third party to conduct investigative actions or Commercial Vehicle inspections on Airport property to ascertain compliance with these Rules and Regulations, all other rules, regulations, and policies of the Authority, Chapter 55 of the City Code, and all other applicable federal, state, and local laws, rules, regulations and ordinances.

1.6 General Civil Rights for Contracts, Leases, and Other Airport Agreements. The Operator assures that it will comply with pertinent statutes, Executive Orders and such rules as are promulgated to assure that no person shall, on the grounds of race, creed, color, national origin, sex, age or handicap be excluded from participating in any activity conducted with or benefitting from Federal assistance. This Provision obligates the Operator or its transferee for the period during which Federal assistance is extended to the airport program, except where Federal assistance is to provide, or is in the form of personal property or real property or interest therein or structures or improvements thereon. In these cases, the Provision obligates the Operator for the longer of the following periods:

(a) the period during which the property is used by the Authority or any transferee for a purpose for which Federal assistance is extended, or for another purpose involving the provision of similar services or benefits; or (b) the period during which the Authority or any transferee retains ownership or possession of the property. In the case of contractors, this Provision binds the contractors from the bid solicitation period through the completion of the contract.

2 GTR&R August 16 , 2023 Edition

SECTION 2

DEFINITIONS

2.1 Active Loading. The term “Active Loading” means engaging in boarding Passengers and/or Luggage into a Commercial Vehicle at the Airport.

2.2 Active Unloading. The term “Active Unloading” means engaging in disembarking of Passengers and/or

Luggage from a Commercial Vehicle at the Airport.

2.3 Affiliate. The term “Affiliate” means all persons who, individually, collectively or in any combination, as an owner, partner, shareholder, officer, employee, driver, independent contractor, individual, agent, any person directly or indirectly controlling or controlled by, or under direct or indirect common control with such specified person, or acting pursuant to contractual terms and conditions to jointly or individually provide commercial GT

Operations at the Airport.

2.4 Airport. The term “Airport” means the approximate 14,675 acres of property designated by the City of

Orlando as the Orlando International Airport, including all roadways, terminals, facilities, and parking areas.

2.5 Airport Employee. The term “Airport Employee” means an individual employed or contracted to work at the Airport . For the purposes of these Rules and Regulations, the company employing an Airport Employee at the

Airport is a Permit Holder.

2.6 Airport Gross Receipts. The term “Airport Gross Receipts,” when used with respect to Off-Airport

Rental Vehicle Operators, shall have the meaning set forth in Section 11.1, when used with respect to Off-Airport

Parking Operators, shall have the meaning set forth in Section 12.1.

2.7 Arrivals Curb. The term “Arrivals Curb” means the roadway curb adjacent to the Arrivals Level.

2.8 Arrivals Level. The term “Arrivals Level” means the space inside Terminals A, B and C where Baggage

Claim (excluding the Baggage Claim in Terminals A and B located on the Ground Transportation Level) is located .

2.9 Authority. The term “Authority” means the Greater Orlando Aviation Authority, a political subdivision of the State of Florida and an agency of the City of Orlando, Florida.

2.10 Authorized Representative. The term “Authorized Representative” means an owner, partner, officer, manager or designated company representative for the Permit Holder or Concessionaire as listed on the Permit

Application on file with the Authority.

2.11 B52 Park. The term “B52” Park means the public park north of and adjacent to the North Park Place

Economy Satellite Lot.

2.12 Baggage Claim. The term “Baggage Claim” means the baggage claim areas located on the Arrivals

Levels, and for Terminals A and B only, the Ground Transportation Level including, but not limited to doorways, exterior curbs, elevator and escalator landings, and tenant office space.

2.13 Baggage Claim Meet and Greet Area. The term “Baggage Claim Meet and Greet Area” means those areas located on the Arrivals Levels and Ground Transportation Levels of Terminals A and B as indicated on the map attached hereto as Exhibits “A-1, A-2” and “A-3” (as such locations may be changed from time to time by the

Chief of Operations).

2.14 Cell Phone Lots. The term “Cell Phone Lots” means the parking areas reserved for persons in Non-

Commercial Vehicles waiting to pick up arriving Passengers.

2.15 Chief Executive Officer. The term “Chief Executive Officer” means the Chief Executive Officer of the

Authority, or his or her designee.

3 GTR&R August 16 , 2023 Edition

2.16 Chief of Operations. The term “Chief of Operations” means the Chief of Operations of the Authority, or his or her designee.

2.17 City. The term “City” means the City of Orlando, Florida.

2.18 Class I Vehicle. The term “Class I Vehicle” means a Commercial Vehicle that has a length of twenty-three

(23) feet or less, including any trailers or attachments.

2.19 Class II Vehicle. The term “Class II Vehicle” means a Commercial Vehicle that does not qualify as a

Class I Vehicle, and that has a length of thirty (30) feet or less, including any trailers or attachments.

2.20 Class III Vehicle. The term “Class III Vehicle” means any Commercial Vehicle that does not qualify as a

Class I or Class II Vehicle.

2.21 Commercial Lane. The term “Commercial Lane” means, collectively and singularly, the Ground

Transportation Roadways located on Level 1 of the Airport adjacent to Terminals A, B, and C – on the map attached hereto as Exhibit “D-1” and “D-2”.

2.22 Commercial Vehicle and Vehicle. The terms “Commercial Vehicle” and “Vehicle” mean any vehicle on

Airport property, for the purpose of transporting the Vehicle, or Passengers, for compensation regardless of whether the compensation for such service is paid for directly or indirectly by the Passengers being transported, excluding those operated by a governmental entity or pursuant to contracts with the Authority where such Vehicle is fulfilling a contractual obligation owed to the Authority. The ownership of the Vehicle does not affect the classification of the Vehicle as “Commercial.”

2.23 CVPA. The term “CVPA” (Commercial Vehicle Parking Area) means, collectively and singularly, the parking areas adjacent to the Commercial Lanes for Terminals A and B, and any other area of Airport property

(other than the Holding Areas) designated by the Chief of Operations, where Drivers are authorized to park and leave Commercial Vehicles unattended while engaging in performance of Meet and Greets – on map attached hereto as Exhibit “D-1.”

2.24 Concessionaire. The term “Concessionaire” means a Person or Operator that has entered into a valid, written concession agreement with the Authority by way of a competitive proposal process, pursuant to which, in part, the Operator agrees to pay the Authority a portion of its revenues to include revenue in exchange for certain privileges at the Airport and in the Terminal.

2.25 Courtesy Vehicle. The term “Courtesy Vehicle” means any Commercial Vehicle engaged in transporting

Passengers between the Airport and any Facility of a Permit Holder without any direct charge to the Passengers.

2.26 Cruise Line Operator. The term “Cruise Line Operator” means a Permit Holder who provides Meet and

Greet and ground transportation service to its cruise ship Passengers. The Meet and Greet service must be performed in accordance with these Rules and Regulations. If a Cruise Line Operator uses a Transportation

Concessionaire to transport its guests from the Airport, all compensation payable by the Cruise Line Operator to the

Transportation Concessionaire shall be included in the Transportation Concessionaire’s Airport Gross Receipts. For the purpose of these Rules and Regulations, a Cruise Line Operator is not required to own or lease the Vehicles used in providing the transportation, so long as the Vehicles being used are owned or leased by a Person who holds a

Permit with the Authority.

2.27 Cruise Transfer Operator. The term “Cruise Transfer Operator” means a Permit Holder who provides

Meet and Greet and ground transportation service to cruise ship Passengers. The Meet and Greet service must be performed in accordance with these Rules and Regulations. If a Cruise Transfer Operator uses a Transportation

Concessionaire to transport its guests from the Airport, all compensation payable by the Cruise Transfer Operator to the Transportation Concessionaire shall be included in the Transportation Concessionaire’s Airport Gross Receipts.

For the purpose of these Rules and Regulations, a Cruise Transfer Operator is not required to own or lease the

Vehicles used in providing the transportation, so long as the Vehicles being used are owned or leased by a Person who holds a Permit with the Authority.

4 GTR&R August 16 , 2023 Edition

2.28 Departures Curb. The term “Departures Curb” means the roadway curb adjacent to the Departures Level.

2.29 Departures Level. The term “Departures Level” means the space inside Terminals A, B and C where the airline ticket counters are located.

2.30 Destination Management. The term “Destination Management” means the business of the design and implementation of events, activities, tours, transportation and program logistics for groups and conventions.

2.31 Destination Management Company. The term “Destination Management Company” (“DMC”) means a

Person whose main business is provision of Destination Management services. Destination Management

Com…