Ex. B.6 - Lessor Performance Tracking Criteria.pdf
PDF 244 KB Posted
- Attached to
- X1DB--New Replacement Frank Tejeda OPC
- Solicitation number
- 36C24W24R0035
- Issued by
-
Department of Veterans Affairs
About this file
This document is the Lessor Performance Scorecard, which outlines the performance tracking criteria for the lessor of a Department of Veterans Affairs (VA) Community Based Outpatient Clinic. The scorecard includes performance thresholds for various criteria such as work order completion, routine work order calls, housekeeping tasks, preventative maintenance, staff complaints, Joint Commission (TJC) inspections, bathroom and flu station stock, and staffing response. The lessor is required to submit a performance improvement plan to the VA Contracting Officer's Representative (COR) if quarterly performance does not meet the specified thresholds. The performance criteria are tied to the lease for the VA clinic in San Antonio, Texas, with a solicitation number of 36C24W24R0035.
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Text version
Ex. B.6 – Lessor Performance Scorecard
Ex. B.6 can also be found at: Community Based Outpatient Clinic Lease Templates | Healthcare Environment and Facilities Programs (va.gov)
Fiscal Year:
Item Performance Object Performance Threshold* Q1 Q2 Q3 Q4
EOC Round Findings
Work orders associated with EOC round findings be completed/closed within 14 calendar days of receiving the work order. If unable to close the work order within the 14 day timeframe, alert the VA COR within 14 calendar days to review the issue and timeframe to complete.
100%
Routine Work Order Calls 85% of all routine calls shall be completed within five (5) working days after the receipt of the call, with the remainder being completed within ten (10) working days.
90%
Housekeeping Tasks Housekeeping tasks outlined in Appendix B shall be performed as described. 80%
Preventative Maintenance PM plan follows manufacturer recommendation for tasks/frequencies 85%
Validated Staff Complaints No more than
5/quarter
TJC Inspections/Documentation Documentation is complete with correct NFPA references and all documented requirements are included.
90%
Bathroom and flu station stock Toilet paper, paper towels, soap, masks, tissue and hand sanitizer are not reported out of stock.
No more than 5 reports of stock outage/quarter
Adequate Staffing on Site to Respond Lessor staff respond during operational hours to immediate concerns reported via work order system or through VA COR, to neutralize and/or correct the situation.
No more than 3 reports/quarter for delayed/lack of response.
Privacy Curtain Semi-Annual Replacement/Laundering
Lessor semiannual change out of all privacy curtains with new or laundered curtains. 100%
* When quarterly performance is not meeting 'Performance Threshold', lessor responsible to submit a performance improvement plan to the VA COR for review and concurrence. Plan must be submitted within 10 working days of below threshold performance notification. Once the VA COR reviews/approves the plan, Lessor must implement and VA COR will monitor for compliance.
http://vaww.hefp.va.gov/sites/default/files/files/2023-10/Small%20Lease%20-%20Appendix%20E%20%20Lessor%20Performance%20Tracking%20Criteria.xlsx
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