Evaluation_Criteria_for_OpenGov.docx
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- Solicitation number
- 2026-HYRFP-CNH-324
- Issued by
- New Haven County, Connecticut
About this file
This Evaluation Criteria document for the OpenGov System outlines comprehensive benchmarks for assessing security systems maintenance and repair proposals submitted to New Haven Public Schools (NHPS) in Connecticut. The procurement seeks on-call maintenance and repair services for diverse security infrastructure across multiple school facilities, including cameras, keypads, card access systems, electronic doors, motion sensors, and both wired and wireless systems. Vendors must submit proposals electronically through the City's OpenGov eProcurement Portal by April 14, 2026 at 11:00 AM, with questions due by April 7, 2026 at 11:00 AM. The contract term is one year with two optional one-year renewal periods. Evaluation criteria are weighted as follows: technical understanding and approach (20 percent), quality and responsiveness of submission (20 percent), previous experience (15 percent), ability to meet response times (25 percent), and pricing proposal (20 percent).
Qualified vendors must demonstrate a minimum of five years' experience providing security systems maintenance to school districts or similar-sized municipalities, colleges, and universities; maintain 24/7 availability with response times of four minutes for standard requests and three minutes for emergencies; possess certifications in Milestone and S2 software platforms; and carry specific insurance coverage including $1,000,000 general liability per occurrence, $1,000,000 auto liability, and $1,000,000 cyber liability. A living wage requirement of $21.95 per hour with benefits or $22.95 without benefits applies effective July 1, 2026. The procurement includes a 25 percent minority and women-owned business enterprise (MBE/WBE) participation goal, and local preference of up to 15 percent is available for city-based businesses on contracts valued at $1,000,000 or less. Pricing will be scored using a "Reward Low Cost" formula awarding maximum points to the lowest proposal. Non-refundable EEOC fees ranging from $100 to $4,000 are due within seven business days of a pre-award conference, based on contract value tiered schedules.
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Evaluation Criteria for OpenGov.
System requirements.
Completeness:
Are all necessary requirements included? Does the set of requirements cover all aspects of the system's functionality, performance, and constraints? Are there any obvious omissions?
Are all stakeholders' needs addressed? Have the requirements captured the essential needs and expectations of all relevant user groups and stakeholders?
Are functional and non-functional requirements adequately represented? Does the documentation include both what the system should do and how well it should do it (e.g., performance, security, usability)?
Clarity and Unambiguity:
Are the requirements easy to understand? Is the language used clear, concise, and free from jargon or technical terms that stakeholders might not understand?
Is each requirement stated unambiguously? Is there only one way to interpret each requirement? Are there any vague or subjective terms used?
Are the requirements at the appropriate level of detail? Are they specific enough to guide design and development but not so detailed that they constrain implementation unnecessarily?
Consistency:
Are the requirements consistent with each other? Do any requirements contradict or conflict with other requirements?
Are the requirements consistent with existing systems and standards? Do the requirements align with any relevant organizational standards, industry best practices, or existing systems the new system will interact with?
Verifiability:
Is it possible to determine if each requirement has been met? Can each requirement be tested, demonstrated, inspected, or analyzed to confirm its fulfillment?
Are measurable criteria defined where appropriate? For non-functional requirements (like performance), are there specific metrics and target values defined?
Traceability:
Can each requirement be traced back to its source? Is it clear which stakeholder need or business goal each requirement addresses?
Can each requirement be traced forward to design elements, code, and test cases? Will it be possible to follow the implementation and verification of each requirement throughout the development lifecycle?
Feasibility:
Are the requirements technically feasible to implement within the project constraints? Can the system be built with the available technology, resources, and timeline?
Are the requirements economically feasible? Are the costs associated with implementing the requirements justifiable in terms of the benefits they provide?
Modifiability:
Is the requirements documentation structured in a way that allows for easy modification? Can changes be made to individual requirements without causing significant ripple effects on other requirements?
Is there a clear process for managing changes to requirements?
Testability:
Are the requirements written in a way that facilitates the creation of test cases? Can testable conditions be derived directly from the requirements?
Product Demonstration:
Clarity and Focus:
Is the purpose of the demonstration clear? Is it evident what the demonstrator is trying to achieve (e.g., highlight key features, address a specific use case, show a new capability)?
Is the demonstration focused and concise? Does it avoid unnecessary features or tangents, sticking to the most relevant aspects for the intended audience?
Is the flow of the demonstration logical and easy to follow? Does it progress in a way that makes sense to the observer?
Content and Relevance:
Are the key features and benefits clearly showcased? Does the demonstration effectively highlight what the product does and the value it offers to the user?
Is the demonstration relevant to the audience's needs and interests? Does it address their potential pain points or goals?
Are realistic use cases or scenarios presented? Does the demonstration illustrate how the product would be used in a practical context?
Is the level of technical detail appropriate for the audience? Does it avoid being overly technical or too simplistic?
Delivery and Presentation:
Is the demonstrator knowledgeable and confident? Do they exhibit a strong understanding of the product?
Is the demonstrator engaging and enthusiastic? Do they capture and maintain the audience's interest?
Is the pace of the demonstration appropriate? Is it not too rushed or too slow?
Is the language clear, concise, and professional? Does the demonstrator avoid jargon or use it appropriately with explanation?
Are visuals (if used) clear, effective, and well-integrated? Do slides, screen shares, or other visual aids enhance understanding?
Is there effective use of the product itself? Is the product interface easy to see and understand during the demonstration?
Are transitions between topics smooth? Does the demonstration flow naturally from one point to the next?
Engagement and Interaction:
Are opportunities for questions and interaction provided? Is the audience encouraged to participate?
Are questions answered clearly and effectively? Does the demonstrator address audience queries in a helpful manner?
Is there an understanding of the audience's reactions and adjustments made accordingly? Does the demonstrator adapt to the audience's cues?
Overall Effectiveness:
Does the demonstration effectively communicate the product's value proposition? Is it clear why someone would want to use the product?
Does the demonstration leave a positive and lasting impression? Is the audience likely to remember the key takeaways?
Does the demonstration achieve its intended purpose? (e.g., generate interest, explain a feature, secure a sale).
Is the time allocated for the demonstration used efficiently?
Proposed Solutions:
Effectiveness and Alignment:
Does the proposed solution effectively address the identified problem or opportunity? How well does it solve the core issue or capitalize on the potential?
Does the proposed solution align with the stated goals and objectives? Does it contribute to the overall strategic direction?
Does the proposed solution meet the key requirements and constraints? Does it adhere to any limitations (e.g., budget, timeline, technical limitations)?
Does the proposed solution offer a clear and demonstrable benefit? What positive outcomes can be expected from its implementation?
Feasibility and Practicality:
Is the proposed solution technically feasible? Can it be realistically implemented with available or attainable technology and expertise?
Is the proposed solution operationally feasible? Can it be integrated into existing workflows and processes without significant disruption?
Is the proposed solution financially feasible? Are the costs associated with implementation and maintenance justifiable in relation to the expected benefits?
Is the proposed solution scalable and adaptable? Can it accommodate future growth or changes in requirements?
Is the proposed solution realistic in terms of timeline and resources? Are the proposed timelines and resource allocation achievable?
Innovation and Differentiation:
Does the proposed solution offer a novel or creative approach? Does it go beyond conventional solutions?
Does the proposed solution differentiate itself from existing alternatives? What unique advantages does it offer?
Does the proposed solution leverage new technologies or methodologies effectively?
Risk and Mitigation:
Are potential risks and challenges associated with the proposed solution identified? Has a thorough risk assessment been conducted?
Are appropriate mitigation strategies proposed to address identified risks? Are there contingency plans in place?
What is the overall level of risk associated with the proposed solution?
Clarity and Completeness:
Is the proposed solution clearly articulated and well-documented? Is the information presented in a logical and understandable manner?
Are all key aspects of the proposed solution adequately addressed? Are there any significant gaps or missing information?
Are the assumptions underlying the proposed solution clearly stated?
Are the proposed implementation steps and timelines clearly outlined?
Sustainability and Long-Term Impact:
Is the proposed solution sustainable in the long run? Does it consider ongoing maintenance, support, and potential future needs?
What is the potential long-term impact of the proposed solution? Are there any broader implications to consider?
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