ESBD_File_327597_Exhibit F Reference Forms- Per Addendum 1.docx
DOCX document 54 KB Posted
- Attached to
- Google Branded Products and Related Services
- Solicitation number
- DIR-CPO-TMP-575
- Issued by
- Travis County, Austin City, Texas
About this file
This document is a Vendor Reference Form for the Department of Information Resources (DIR) Request for Offer (RFO) DIR-CPO-TMP-575 for Google Branded Products and Related Services. The RFO is seeking Vendor responses to provide Google Branded Products and Value-Added Services to Customers, which include entities in Travis County and the City of Austin, Texas. The Vendor Reference Form must be completed by customers and returned to DIR no later than August 22, 2023 at 2:00 PM. The form requests feedback on the Vendor's ability to provide products and services in a timely manner, their knowledge and problem-resolution abilities, timeliness of invoicing, adherence to delivery schedules, and overall business relations and customer satisfaction.
The RFO does not provide details on pricing terms, set asides, incumbents, funding requirements or sources, or contract term and renewal options. The summary focuses solely on the key details of the Vendor Reference Form and the state/local entities included in the contract opportunity.
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Department of Information Resources Request for Offer
DIR-CPO-TMP-575
Google Branded Products and Related Services Exhibit F Vendor References
VENDOR REFERENCE
Google Branded Products and Related Services Request for Offer DIR-CPO-TMP-575 REFERENCE DEADLINE TO DIR: No later than August 22, 2023 at 2:00 PM
Texas Department of Information Resources (DIR) requests your assistance in providing a Vendor reference for this Request for Offer (RFO) that has been issued. The Vendor that is responding to this RFO is providing this document for you to fill out and return directly to DIR at the following email address: RFO575@dir.texas.gov
This portion to be completed by the Vendor requesting reference information Vendor Name_________________________________ Insert Type of Product/Services Category(e.g., Software) _______________________________________________ Prime Contractor ______________________________________________________________________________ Subcontractor(s) ______________________________________________________________________________ Dates of Performance: Starting Date __________________ Ending Date _____________________ Total Est. Contract Dollar Amount $___________________
This portion to be completed by the Customer providing reference and returned to DIR at RFO575@dir.texas.gov.
Rating: (0) Unsatisfactory; (1) Marginally Satisfactory; (2) Satisfactory; (3) Exceeds Expectations; N/A. Not Applicable Definitions for each rating category are contained on the following page.
Please provide your opinion by rating the following:
Quality of Solicitation Product/Services
| 1. | Have you purchased any Product/Services from this Vendor in the past two (2) years? ☐Yes | ☐No | ||||
| 2. | Vendor’s ability to provide the products or services in a timely manner? | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
| 3. | Vendor’s knowledge of and ability to answer questions about the products? | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
| 4. | Vendor’s ability to resolve problems? | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
Cost
5. Timely, current, accurate & complete invoices. ☐0 ☐1 ☐2 ☐3 ☐N/A Timeliness of Performance
6. Adherence to delivery schedule (major tasks, milestones) ☐0 ☐1 ☐2 ☐3 ☐N/A Business Relations & Customer Satisfaction
| 7. | Effectively communicated with customer management & staff. | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
| 8. | Vendor personnel (professional, cooperative & flexible). | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
| 9. | Vendor’s attitude toward customer service | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
| 10. | Overall Satisfaction with Vendor | ☐0 | ☐1 | ☐2 | ☐3 | ☐N/A |
Comments: (Please use additional page if necessary)
| In your opinion, should this Vendor be used again for Product/Services? ☐Yes | ☐No | |
| In your opinion, should this Vendor be recommended to others? | ☐Yes | ☐No |
Rater’s Name:___________________________________________________ Date:_______________ Organization:________________________________________________________________________________ Title:______________________________ Phone Number:__________________ Fax Number:_______________ Email address:______________________
Version 1.0 Page 1 of 2 Rev. 3/21/23 Vendor Reference Evaluation Scoring
Excellent (3)
| There are no quality problems. |
| There are no cost issues. |
| There are no delays. |
| Responses to inquiries, technical, service, and administrative issues are effective and responsive. |
Satisfactory (2)
| Nonconformances do not impact achievement of contract requirements. |
| Cost issues do not impact achievement of contract requirements. |
| Delays do not impact achievement of contract requirements. |
| Response to inquiries, technical, service, and administrative issues is usually effective and responsive. |
Marginal (1)
| Nonconformances require minor Agency resources to ensure achievement of contract requirements. |
| Cost issues require minor Agency resources to ensure achievement of contract requirements. |
| Delays require minor Agency resources to ensure achievement of contract requirements. |
| Response to inquiries, technical, service, and administrative issues is somewhat effective and responsive. |
Unsatisfactory (0)
| Nonconformances are compromising the achievement of contract requirements. |
| Cost issues are compromising performance of contract requirements. |
| Delays are compromising the achievement of contract requirements. |
| Response to inquiries, technical, service, and administrative issues is not effective and responsive. |
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