ESBD_545393_1785877493655_Exhibit 2 Warranty Resolution Form.docx
DOCX document 31 KB Posted
- Solicitation number
- HHS0017799
- Issued by
- Lampasas County, Texas
About this file
This is a Warranty Resolution Form exhibit for the FY27 Food Service Groceries contract for Mexia State Supported Living Center in Texas. The form provides a standardized template for contractors to document and resolve warranty-related issues that may arise during the performance of food service grocery supply and delivery obligations. The form establishes procedures for identifying defective products, documenting product condition upon receipt, and processing claims for replacement or refund of non-conforming items. It requires contractors to maintain detailed records of all warranty claims, including product descriptions, dates of discovery, reasons for rejection, and corrective actions taken. The form serves as a critical quality control mechanism to ensure that the state facility receives food products that meet contractual specifications and safety standards.
The Warranty Resolution Form establishes clear communication protocols between the contractor and the state facility for addressing product quality issues in a timely and organized manner. The form mandates that contractors respond to warranty claims within specified timeframes and maintain documentation for audit purposes. By implementing this standardized resolution process, the contract aims to minimize service disruptions, reduce waste, and ensure that food service operations at the facility continue uninterrupted while maintaining compliance with health and safety regulations applicable to food service in state-supported living environments.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of FY27 Food Service Groceries for Mexia State Supported Living Center
IFB: HHS0017799
Date of Award through August 31, 2027, plus Renewals.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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