ESBD_381859_1730411043986_SOL_EXH_F.3 _Statement of Work.pdf
PDF 69 KB Posted
- Attached to
- OXFORD SERVICE AGREEMENT
- Solicitation number
- 405-25R0025653
- Issued by
- Texas
About this file
This document is a Statement of Work for a service maintenance agreement for Oxford Instruments equipment in the Trace Evidence section of the Texas Department of Public Safety (DPS) Crime Laboratory Division. The services to be performed include technical support, onsite repair service, periodic inspection and maintenance, and full coverage for the cost of repair parts, labor, travel, and shipping. The vendor must be an Oxford certified engineer, and any third-party vendor must provide and maintain a service contract directly with Oxford Instruments. The agreement shall have a frequency of 1 preventive maintenance visit per agreement year.
The document also outlines additional requirements, such as the vendor providing an hourly labor rate and discount off MSRP percentage for applicable services not referenced, and discussing findings with the customer and providing full documentation of all activities performed. In the event of a detector failure requiring off-site repair, the vendor shall supply and install a detector that meets or exceeds the specifications of the original detector.
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Text version
STATEMENT OF WORK
Purpose:
DPS Crime Laboratory Division seeks a service maintenance agreement for Oxford Instruments in the Trace Evidence section. DPS reserves the right to add or remove instruments as needed.
Services to be performed:
1. All services must be performed by Oxford certified engineers.
2. Vendor shall supply technical support via telephone, email, and on-site.
Vendor shall reply to a service ticket opened via telephone call or email within 1 business day.
3. Repair service shall be performed onsite. Vendor shall make a reasonable effort to provide a service response time of three business days once an on-site service call need has been identified.
4. Periodic inspection/maintenance will be performed within the contract period with a frequency of 1PM/agreement year. The inspection/maintenance shall be performed onsite.
5. Agreement shall include full coverage for cost for repair parts.
6. Agreement shall include full coverage for cost for labor.
7. Agreement shall include full coverage for cost for travel.
8. Agreement shall include full coverage for cost for shipping.
9. Vendor to provide hourly labor rate and discount off MSRP percentage for applicable services not referenced.
10. For any repairs or preventative maintenance operations, discuss the findings with customer and provide full documentation of all activities performed.
11. Should the detector fail and require off-site repair, vendor shall supply and install a detector that meets or exceeds the specifications of the original detector while effecting repairs of the original detector.
12. Any third-party vendor must provide and maintain service contract directly with Oxford Instruments. Proof of this service contract must be supplied to Texas DPS.
Purpose:
File details come from the government source that posted it. Updated .