Enclosure (1) 1503010 C Custodial.pdf

1503010 – Custodial Table of Contents

Spec Item Title 1 General Information

1.1 Outline of Services

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.2.1.1 Training for Hygiene Requirements

2.2.1.2 Asbestos Awareness Training

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.3.2 Biohazardous Waste

2.3.3 Contractor-Furnished Items (CFI) Record

2.3.4 Entering and Exiting DoDEA Buildings

2.3.5 Work Coordination

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Lunch/Break Room Cleaning

3.1.1.5 High Area Cleaning

3.1.1.6 Interior Window Cleaning

3.1.1.7 Exterior Window Cleaning

3.1.1.8 Window Blinds Cleaning

3.1.1.9 Entrance Cleaning

3.1.1.10 Interior Glass Surfaces Cleaning

3.1.1.11 Drinking Fountains Cleaning

3.1.1.12 Lactation Rooms

3.1.1.13 Light Fixture Cleaning

3.1.1.14 Wall and Ceiling Area Cleaning

3.1.1.15 Furniture Cleaning

3.1.1.16 Door Cleaning

3.1.1.17 Community Room Cleaning

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Wet Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.2.8 Exterior Floor Cleaning

3.1.2.9 Floor Scrubbing

3.1.2.10 Replacing Walk-off Mats

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

1503010 – Custodial Table of Contents

Spec Item Title

3.1.3.2 Restroom Servicing

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.1.5.2 Emptying Perimeter Waste Containers

3.1.6 Disinfection Services

3.1.7 Child Care Room Cleaning

3.1.8 DeCA Commissary Store Special Cleaning Services

3.1.9 AMC Special Cleaning Services

3.2 Scheduled Services for Department of Defense Education Activity (DoDEA) Schools

3.2.1 School Space Cleaning

3.2.1.1 Emptying Waste Containers

3.2.1.2 Emptying Recycling Containers

3.2.1.3 Low Area Cleaning

3.2.1.4 Lunch/Break Room Cleaning

3.2.1.5 High Area Cleaning

3.2.1.6 Interior Window Cleaning

3.2.1.7 Exterior Window Cleaning

3.2.1.8 Window Blinds Cleaning

3.2.1.9 Entrance Cleaning

3.2.1.10 Interior Glass Surfaces Cleaning

3.2.1.11 Drinking Fountains Cleaning

3.2.1.12 Locker Cleaning

3.2.1.13 Bleacher Cleaning

3.2.1.14 Display Case Cleaning

3.2.1.15 Statue Cleaning

3.2.1.16 Refrigerator and Microwave Cleaning

3.2.1.17 Disinfection Services

3.2.2 School Floor Care

3.2.2.1 Sweeping and Dust Mopping

3.2.2.2 Vacuuming Carpets and Rugs

3.2.2.3 Cleaning Walk-off Mats

3.2.2.4 Spray Cleaning and Buffing

3.2.2.5 Wet Mopping

3.2.2.6 Stripping, Coating, and Buffing

3.2.2.7 Carpet and Rug Deep Cleaning

3.2.2.8 Exterior Floor Cleaning

3.2.2.9 Floor Scrubbing

3.2.3 School Restroom Services

3.2.3.1 Restroom Cleaning

3.2.3.2 Restroom Servicing

3.2.4 Nurse Office Cleaning

3.2.5 Multipurpose Room (Cafeteria) Cleaning

3.2.6 School Building Perimeter Services

3.2.6.1 Debris Removal

3.2.6.2 Emptying Perimeter Waste Containers

3.2.6.3 Exterior Wall Cleaning

3.2.7 Emergency DoDEA Universal Precaution Services

4 Non-Recurring Work

1503010 - Custodial Spec Item Title Description 1 General

Information

1.1 Outline of

Services

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

• Custodial services do not include any repair work of facilities or fixtures. This is covered by a separate contract.

• Custodial services include waste removal for buildings and service locations to collection points, but disposal of waste from collection sites is managed under a separate contract.

2 Management &

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and Licensing

The Contractor shall provide its personnel with trainings as necessary for the situation or types of work to be performed under this contract.

Minimum training requirements are listed below.

The Contractor shall submit proof of all certification, training, and licensing requirements per Section F.

2.2.1.1 Training for

Hygiene Requirements

Special safety and hygiene requirements apply to work in Department of Defense Education Activity (DoDEA) schools (Bldgs. 9550, 9553, 9555, and 9556) to include building perimeter areas, and Defense Commissary Agency (DeCA) spaces at Bldg. 615. Although these areas will be the most prominent for encountering blood or other potentially infectious materials, the exposure may also be encountered at any other facility.

The Project Manager (PM), Site Safety and Health Officer (SSHO), Quality Manager (QM), and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service.

This training shall be provided annually by designated Competent Person on Bloodborne Pathogens to include Infection Control, Universal Blood and Fluid Precautions, used syringes and other subjects.

The Contractor shall submit Pathogen Training Certificates per Section F and ensure only properly trained and qualified personnel perform work.

2.2.1.2 Asbestos

Awareness Training

The Asbestos Awareness Training shall be provided in accordance with 40 CFR 763.92, Training and Periodic Surveillance; Japan Environmental Governing Standards (JEGS) Chapter 5, Asbestos; 29 CFR 1910.1001(j)(7), Asbestos; and any applicable Japanese laws, criteria, local regulatory requirements, rules, and regulations to the PM, SSHO, QM, and all Contractor employees performing work prior to beginning service.

The Contractor shall comply with the training and instructions provided by the designated Competent Person via annual training sessions on Asbestos.

Buildings and facilities containing Asbestos-Containing Material (ACM) and/or Presumed Asbestos-Containing Material (PACM) include, but may not be limited to, Bldgs. 360, 608, 757, 1010, 1189, 1190, 1191, 1192, and 1347.

The Contractor shall submit Asbestos Training Certificates per Section F and ensure only properly trained and qualified personnel perform work.

2.3 Special

Requirement

The Contractor shall comply with special requirements listed below.

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR- 1910.1030, DoDEA Regulation 4800.05, and any applicable Japanese or local laws, ordinances, and regulations. The Plan shall be submitted per Section F when requested by the Government.

Employees in areas subject to higher exposure risk shall submit to all required testing and receive vaccinations as required by the installation.

2.3.2 Biohazardous

Waste

The Contractor shall wear gloves when handling biohazardous waste.

Biohazardous waste shall be placed into a red biohazard bag and then into a plastic container. The red bag shall be tied in a gooseneck and taped prior to being placed into the plastic container.

For proper disposal, the Contractor shall use the red biohazard bags and plastic containers furnished by Naval Family Branch Clinic (NFBC), which will be prepared specifically for infectious waste. These bags and containers can be obtained from the Material Management Department (MMD) in Room L101 and Room 110 HAZ at NFBC (Bldg. 110).

Prior to taking the waste from the school to NFBC, the Contractor shall seal the plastic container and ensure that the type of infectious waste is checked on the biohazard sticker placed on the container. The check mark may be placed by the Contractor or school personnel.

The waste shall be taken to the Environmental and Waste Manager at the MMD Office in Bldg. 110. The Environmental and Waste Manager will open Room 110, where the Contractor shall weigh the waste and record the weight in the log.

2.3.3 Contractor-

Furnished Items (CFI) Record

The Contractor shall submit a list of the items furnished for each supported command with quantities per Section F. The list shall include replenished supplies such as toilet paper, toilet seat covers, paper towels, etc.

and exclude cleaning materials such as mops, sponges, etc.

Historical CFI Record is provided in J-1503010-02 for reference.

2.3.4 Entering and

Exiting DoDEA Buildings

The DoDEA schools will issue card keys to custodians who work in the school buildings. The Contractor shall submit an authorized user list with employee names and their card key numbers. Each card key shall only be used by the employee to whom it is issued and shall not be shared with another employee. If more card keys are needed for additional employees, the Contractor shall ask the school for additional keys. If a card key is lost, immediately notify the school personnel. When an employee who has a DoDEA card key leaves his/her job, the key shall be returned to the school and shall not be passed on to his/her replacement without the school’s knowledge or consent.

DoDEA will also issue badges to the Contractor employees who work in the school buildings. Each employee shall pick up his/her badge at the front desk upon entering the school and wear the badge at all times while in the building. The badge shall then be returned to the front desk when the employee leaves the building.

2.3.5 Work Coordination The Contractor shall coordinate all work with the supervisor of the room or area and shall ensure that services do not interfere with Government operations.

If the Contractor encounters a situation that prevents the scheduled work from being accomplished (e.g., unexpected interruption), it shall be reported per Section F.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-1503010-03.

Spec Item Title Performance

Objective Related Information Performance

Standard 3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Common Output Level Standards (COLS) are defined by Marine Corps Installation Command (MCICOM) for Marine Corps Commands (Station-funded areas). Services and associated frequencies for Station-funded areas are specified in J-1503010-04.

Service Level Standards are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands (Navy-funded areas). Services and associated frequencies for Navy-funded areas are specified for Prestige and Standard Service Levels in J-1503010-05.

Excluded from the MCICOM COLS requirements are as follows:

- The Contractor shall perform service for Station-funded areas shared with Iwakuni City at frequencies agreed upon by Iwakuni City provided in J-1503010-06.

- The Contractor shall perform service at frequencies given in J-1503010-07 per Mandated Service Classes for Child Youth Program (CYP) Facilities. Areas applicable to this requirement are specified in the Custodial Inventory and Floor Plans provided in J-1503010-08.

Customers not mandated to adhere to MCICOM COLS or CNIC Service Level Standards receive services at the associated

Facilities are clean and sightly, consistent with the specified COLS, Service Level and /or Service Class.

Objective Related Information Performance

Standard frequencies shown in J- 1503010-09.

Maps and Locations for Custodial Services are shown in J-1503010-10.

Floor Plans are included in J- 1503010-08 along with the Custodial Inventory detailing floor types and surface area, fixtures, and other relevant information.

The numbers of movable items on the inventory, such as but not limited to, waste containers and rugs, are estimated quantities and are subject to change. These items shall be serviced regardless of the numbers on the inventory at no additional cost to the Government.

The Contractor shall notify the KOR or COR of any inaccuracies identified in the information provided in J- 1503010-08.

3.1 Scheduled Services The Contractor

shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Schedule for custodial services per Section F. The monthly schedule shall clearly indicate the day of performance of each service for each building.

The Contractor shall refer to the Historical Work Schedules provided in J-1503010-11 to assist in the development of the Annual Work Schedule and Monthly Work Schedule.

However, the frequencies in the historical schedules are based on the requirements of the previous contract and may not necessarily be the same as the frequencies required in this contract.

Facilities are clean and sightly, consistent with the specified COLS, Service Level and/or Service Class.

Work is completed in accordance with the Contractor’s schedule.

Objective Related Information Performance

Standard Scheduled services requirements for DoDEA-funded areas are written in Spec Item 3.2.

3.1.1 Space Cleaning The Contractor

shall clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

The Contractor shall ensure any surfaces dampened during the cleaning performance are dry upon completion.

Spaces are clean and sightly consistent with the specified COLS, Service Level and/or Service Class.

Furniture and other items moved returned to original position.

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked

"TRASH."

All waste that is dropped during the waste removal process shall be picked up and properly disposed of. All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points. All waste shall be moved to designated waste containers or waste deposit areas.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

3.1.1.2 Emptying

Recycling Containers shall empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed in or adjacent to recycling containers and marked "RECYCLE" On the containers or adjacent areas.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed of.

Provide and replace liners for recycling containers as necessary.

The Contractor shall collect all recyclable material from desk-

Recycling containers are empty and clean.

Services are performed at the specified frequencies.

Objective Related Information Performance

Standard side recycling containers and/or interior collection points. All recyclable material shall be moved to building collection site. Interior collection points and building collection sites will be provided by the KO or COR after contract award.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., partitions, radiators, hand rails, grilles, ledges, sills, walls, moldings, ledges, baseboards, doors, and light fixtures) to a maximum height of 2.5 meters above floor level.

Unless otherwise specified in the PWS, the following areas are excluded from low area cleaning:

- desktops of occupied cubicles or offices,

- personal computers, and

- emergency telephones in elevators.

Areas to receive low area cleaning are identified on the Custodial Inventory provided in J- 1503010-08.

Informational note:

The elevator emergency telephones are designed to be automatically connected to EDC when the receiver is picked up or when the button is pressed.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

3.1.1.4 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas, including tables and chairs.

Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall clean exterior surfaces only for the

Lunch/break room is clean and sanitary.

Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and

Objective Related Information Performance

Standard following items unless otherwise specified in the PWS:

• exhaust fans,

• refrigerators,

• microwave ovens,

• toasters,

• coffee makers, and

• electric hot water pots.

The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated waste containers or waste deposit areas.

All waste that is dropped during the waste removal process shall be picked up and properly disposed of.

supplies are stocked.

Services are performed at the specified frequencies.

3.1.1.5 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes dusting and wiping clean all surfaces above 2.5 meters from floor level (e.g., overhead piping, light fixtures, ceiling fans, vents, and ceiling areas).

The Contractor shall clean the exterior and interior surfaces of the light fixture per Spec Item 3.1.1.13.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Areas to receive high area cleaning are identified on the Custodial Inventory provided in J- 1503010-08.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

3.1.1.6 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

The Contractor shall clean all windows and adjacent areas including window sashes, sills, woodwork, and other

All interior windows are clean and sightly.

Cleaning is performed at the

Objective Related Information Performance

Standard surroundings of glass to ensure surfaces are free of all dirt and provide a clear, streak-, smudge-and mark-free appearance regardless of height.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the inside of the outer glass.

3.1.1.7 Exterior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

The Contractor shall clean all windows and adjacent areas including window sashes, sills, woodwork, and other surroundings of glass to ensure surfaces are free of all dirt and provide a clear, streak-, smudge-and mark-free appearance regardless of height.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.8 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

The Contractor shall clean both sides of blinds and all associated accessories (e.g., head rails, cords, tapes, cornices, etc.).

Window Blinds Cleaning includes all window coverings such as shades.

Blinds may be removed for cleaning.

Work will not be considered complete until blinds are

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location on the same day of cleaning.

Cleaning is

Objective Related Information Performance

Standard reinstalled, dried for use, and function as initially intended.

specified frequencies.

3.1.1.9 Entrance Cleaning The Contractor

shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

3.1.1.10 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.

The Contractor shall clean all interior glass surfaces.

Glass surfaces include but are not limited to mirrors, interior doors, refrigerator/freezer doors, display cases/shelves, partitions, and walls.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Cleaning is performed at the specified frequencies.

3.1.1.11 Drinking Fountains

Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be cleaned and properly disinfected and all surfaces are free of graffiti, stains, smudges and scale.

Drinking fountains are clean, sanitary, and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.12 Lactation Rooms The Contractor

shall service lactation rooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

Lactation room cleaning shall include sinks, countertops, and trash containers. Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from lactation rooms. All waste shall be moved to designated waste containers or waste deposit areas.

Lactation rooms are clean, sanitary, and sightly.

Lactation room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Objective Related Information Performance

Standard

Services are performed at the specified frequencies.

3.1.1.13 Light Fixture

Cleaning

The Contractor shall clean light fixtures to ensure they are clean and sanitary.

Light fixtures include various types of lights (e.g., lights on the ceiling, wall mounted lights, exit lights, etc.).

The Contractor shall clean all interior and exterior surfaces of the light fixtures to include lamps and bulbs.

Lamps and bulbs may be removed for cleaning. If removed, they shall be properly reinstalled upon completion of the cleaning.

The Contractor shall conduct an operational check prior to and subsequent to cleaning light fixtures.

Light fixture surfaces are clean.

Removed lamps and bulbs are reinstalled properly.

Cleaning is performed at the specified frequencies.

3.1.1.14 Wall and Ceiling

Area Cleaning

The Contractor shall clean wall surfaces and ceiling areas to ensure they are clean and sightly.

Wall and Ceiling Area Cleaning includes interior and exterior wall surfaces, baseboards, footing, handrails, and under the eaves to a maximum height of 3 meters above floor or ground level.

Spider webs on the ceiling areas shall be removed regardless of height.

All doors on the wall surfaces, including knobs and handles, shall be cleaned.

All dust and waste that are dropped during cleaning services shall be picked up and properly disposed of.

Wall surfaces are clean and sightly.

Spider webs on ceiling areas are removed.

Cleaning is performed at the

3.1.1.15 Furniture Cleaning The Contractor

shall clean furniture to ensure it is clean and sightly.

Furniture cleaning includes surfaces of various types of furniture (e.g., lockers, cabinets, tables, counters, bookshelves, etc.).

Furniture is clean and sightly.

Cleaning is performed at the

Objective Related Information Performance

Standard All furniture surfaces shall be free of dust, stains, handprints, streaks, smudges, and marks.

3.1.1.16 Door Cleaning The Contractor

shall clean doors to ensure they are clean and sightly.

The Contractor shall clean both sides of doors and all associated fixtures (e.g., door knobs and handles, door stops, door closures, etc.), door lights, and frames.

The Contractor shall clean all door surfaces except for those inaccessible to clean.

All door surfaces are clean and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.17 Community Room

Cleaning

The Contractor shall clean Community Rooms to ensure they are clean, sightly, and sanitary.

Community rooms are located in Family Housing midrise buildings (Bldgs. 589, 655, 656, 657, 658, 906, 955, 1200, 1209 and 1210). Each community room is equipped with a kitchen area. The Contractor shall clean the kitchen area as part of Community Room Cleaning.

Community room cleaning includes all vertical and horizontal surfaces, and all exterior surfaces of furniture and fixtures (e.g., walls, doors, tables, chairs, countertops, cooking equipment, ledges, sills, light fixtures, interior glass, cabinets, baseboards, footing, sinks, etc.) to a maximum height of 2.5 meters above floor level.

Where present, soap dispensers shall be refilled.

The Contractor shall clean doors including door knobs/handles, and sinks including sink cabinets both inside and outside.

The Contractor shall collect all waste from community room areas and empty waste containers and ensure they are clean. Waterproof liners shall be provided and replaced when soiled or unserviceable. All waste shall be moved to designated waste containers or waste deposit areas.

Community rooms and specified equipment surfaces are clean and sanitary.

Dispensers are refilled and supplies are stocked.

Refrigerators and freezers are clean, sanitary and sightly.

Microwave ovens and specified areas are clean and sightly.

Cleaning is performed at the

Objective Related Information Performance

Standard Special cleaning:

1) The Contractor shall clean and disinfect refrigerators and freezers thoroughly inside and out. The Contractor shall empty the refrigerator and freezer and defrost the freezer prior to cleaning the inside of it.

Items removed from the refrigerator and freezer shall be properly disposed of.

2) The Contractor shall clean microwave ovens thoroughly inside and outside, including behind and under the microwaves.

3) The Contractor shall clean interior and exterior surfaces of exhaust fans (e.g., fan blade, enclosures, motor, vent, filter, etc.). Exhaust fan units may be disassembled for interior surface cleaning. If disassembled, they shall be properly reassembled after cleaning. The Contractor shall ensure the exhaust fans operate as intended upon completion of cleaning services.

4) The Contractor shall clean all surfaces of the AC unit and remove all removable diffusers to clean and remove all dust, dirt and stains. Filters shall be removed and cleaned when present. After cleaning, filters shall be properly reinstalled.

Interior windows, exterior windows, and window blinds shall be cleaned in accordance with Spec Items 3.1.1.6, 3.1.1.7, and 3.1.1.8 respectively.

Objective Related Information Performance

Standard

3.1.2 Floor Care The Contractor

shall provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs, other floor coverings, and other movable items prior to floor care services. For Room 104 of Bldg. 1100, however, the Contractor is required to move the chairs prior to cleaning only as needed but at least once a month.

The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety. The letters on the signs shall be written in sufficient size both in English and Japanese.

Floors are clean and sightly consistent with the specified COLS, Service Level and/or Service Class.

Furniture and other items moved returned to original position.

3.1.2.1 Sweeping and Dust

Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop all uncarpeted floors, including stairwells and elevators unless otherwise specified in the Custodial Inventory and Floor Plans provided in J-1503010-08.

Uncarpeted floors include but are not limited to vinyl and asphalt tile, ceramic and quarry tile, concrete, and wood floors.

Floors are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

The Contractor shall vacuum carpets and rugs to ensure that they are free of debris, lint, dust and dirt.

The Contractor shall deodorize carpets and rugs as necessary to

Carpets and rugs are free of debris and dust.

Services are

Objective Related Information Performance

Standard ensure they are free of unpleasant odors.

The Contractor shall provide spot cleaning as needed.

In addition to carpets and rugs, the following areas shall be vacuumed for a sightly appearance, free of dust and debris:

• The bottom angles of rollup doors at the Community Bank at Bldg. 410 (first floor), and

• All internal areas covered with Artificial Turf.

The Contractor shall report any damage on the Artificial Turf to the onsite manager.

specified frequencies.

3.1.2.3 Cleaning Walk-off

Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO or COR when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the specified frequencies.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall spray clean and buff all uncarpeted floors unless otherwise specified in the Custodial Inventory and Floor Plans provided in J-1503010-08.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.5 Wet Mopping The Contractor

shall wet mop floors to ensure that floors are clean.

The Contractor shall wet mop uncarpeted floors, including stairwells and elevators unless otherwise specified in the Custodial Inventory and Floor Plans provided in J-1503010-08.

Scuff marks, spots, dried stains, and any other foreign substances

Floors are clean.

Services are performed at the

Objective Related Information Performance

Standard not embedded in the floor surface shall be removed.

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators but excluding surfaces not suitable for waxing.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

Services are performed at the specified frequencies.

3.1.2.8 Exterior Floor

Cleaning

The Contractor shall clean exterior floors to ensure floors are clean and sightly.

The Contractor shall clean exterior floors to remove all dirt, debris, spilled drinks, stains, and other unsightly materials.

Acceptable methods for exterior floor cleaning include sweeping, dust mopping, damp mopping, pressure washing, and other similar cleaning processes.

Floors are free of dirt, debris, spilled drinks, stains, and other unsightly materials.

Services are performed at the specified frequencies.

3.1.2.9 Floor Scrubbing The Contractor

shall scrub floors to ensure they are clean and sightly.

The Contractor shall scrub designated surfaces to ensure a sightly and clean appearance.

Areas to receive this service are identified on the Custodial Inventory and Floor Plans provided in J-1503010-08.

Floors are free of stains and odors and have a sightly appearance.

Services are performed at the

Objective Related Information Performance

Standard

3.1.2.10 Replacing Walk-

off Mats The Contractor shall provide clean, sanitary, and serviceable walk-off mats to ensure the store is furnished with clean walk-off mats.

The Contractor shall replace walk-off mats with clean, sanitary and serviceable mats at the specified frequency.

The number and types of the mats are provided in the Custodial Inventory and Floor Plans provided in J-1503010-08.

The locations of the mats are shown on the Floor Plan provided in J-1503010-08, but they may be subject to change.

The Contractor shall coordinate with the supported command for the locations to place the mats.

The Contractor shall notify the building POC if any walk-off mats are missing.

Walk-off mats are replaced with clean, sanitary and serviceable mats at the specified

3.1.3 Restroom Services The Contractor

shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the COR or PAR when dispensers, fixtures, and drinking fountains are damaged or missing.

The Contractor shall clean locker rooms and showers as part of restroom services.

Unless otherwise requested or approved by the KO, while cleaning the restrooms with showers, the Contractor shall ensure the doors are propped open and a sign placed at the entrance to the restroom to indicate that cleaning is in progress.

Restrooms are clean, sanitary, and sightly consistent with the specified COLS, Service Level and/or Service Class.

Restrooms are adequately stocked with restroom supplies.

Services are performed at the specified frequencies.

3.1.3.1 Restroom Cleaning The Contractor

shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

The Contractor shall clean all components and exterior surfaces of furniture and fixtures (e.g., floors, walls, ceilings, doors, interior windows, partitions, light fixtures, toilets, urinals, sinks including deep sinks, counters, soap and paper towel dispensers/holders, hand dryers, mirrors, trash containers, air conditioners (A/C) and diffusers, shower curtains, lockers, etc.)

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the

Objective Related Information Performance

Standard

If there are hand dryers with water collection tanks, they shall be emptied as needed.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, doors, walls, partitions, fixtures, mirrors, lockers, dispensers, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

Restroom supplies include toilet paper, toilet seat protectors/covers, urinal deodorant cakes or pads, waterproof liners, liquid hand soap, and paper towels and shall be provided by the Contractor as part of CFI. Utilize dispenser where available.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated waste containers or waste deposit areas.

All waste that is dropped during the waste removal process shall be picked up and properly disposed of.

Exception:

Paper towel replenishing is not required at restrooms in Family Housing midrise buildings.

Refer to Spec Item 3.1.1.17 for the building numbers of the midrise buildings.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the

Objective Related Information Performance

Standard

3.1.4 Group

Shower/Locker Room Cleaning shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

Restrooms shall be cleaned and serviced per Spec Items 3.1.3 through 3.1.3.2.

Drinking fountains, if present, shall be cleaned and disinfected per Spec Item 3.1.1.11.

Sauna rooms, if present, shall be cleaned and disinfected as part of Group Shower/Locker Room Cleaning. COLS for showers shall apply to sauna rooms.

Sauna room ceilings and heating areas are excluded from the cleaning requirement.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated waste containers or waste deposit areas.

All waste that is dropped during the waste removal process shall be picked up and properly disposed of.

Shower/locker room supplies include toilet paper, toilet seat protectors/covers, soap, and paper towels and shall be provided by the Contractor as part of CFI except for liquid soap for shower rooms at Indoor Fitness Facilities at Bldg. 1010 and Bldg. 9595. Utilize dispenser where available.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

No graffiti present on group shower/locker room surfaces.

Cleaning is performed at the

Objective Related Information Performance

Standard

All graffiti from group shower/locker room surfaces shall be removed.

The Contractor shall ensure only male employees provide services for male group shower/locker rooms and female employees for female group shower/locker rooms.

3.1.5 Building Perimeter

Services

The Contractor shall provide building perimeter services to ensure that they are sightly.

Unless otherwise specified in the PWS, the building perimeter is defined as the area within five feet (approx. 1.5 meters) from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated on Custodial Inventory and Floor Plans provided in J-1503010-08.

Building perimeters are sightly consistent with the specified COLS, Service Level and/or Service Class.

3.1.5.1 Debris Removal The Contractor

shall remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all debris in the designated waste container.

Areas to receive Debris Removal are identified on the Custodial Inventory and Floor Plans included in J-1503010-08.

Building perimeters are clear of debris.

Services are performed at the specified frequencies.

3.1.5.2 Emptying

Perimeter Waste Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand or water as necessary.

All waste that is dropped during the waste removal process shall be picked up and properly disposed of.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the

Objective Related Information Performance

Standard

3.1.6 Disinfection

Services The Contractor shall disinfect designated areas to mitigate risks of infectious diseases.

The Contractor shall use EPA-approved disinfectants or an equivalent confirmed to be effective against COVID-19 or any other infectious disease that the Government needs to take precautions against.

The manufacturer’s instructions shall be followed for safe, effective use.

If surfaces to disinfect are visibly dirty, they shall be cleaned prior to disinfectant application.

Areas to receive disinfection services are identified on Floor Plans provided in J-1503010-08.

The Contractor shall disinfect all horizontal surfaces and high-touch items to a maximum height of 1.5 meters above floor level.

High-touch items include, but are not limited to, furniture including seats and counters, door knobs/handles, podiums, stanchions, telephones, baggage conveyor belts and emergency buttons for the conveyor system, vending machine surfaces (operation panel, pickup slot, etc.), baggage trolley handles and baskets, wheelchairs, waste/recycling containers, and restroom fixtures.

Additionally, the Contractor shall disinfect all anti-droplet safety barriers (acrylic partitions) regardless of their height if they are placed in the designated area.

Porous surfaces (fabric), paper forms and stationery (pens, scissors, etc.) are excluded from this requirement.

Areas are properly disinfected.

Objective Related Information Performance

Standard

Disinfection services schedule will depend on the AMC flight schedule and shall be coordinated with the AMC point of contact (POC).

Furniture cleaning and restroom cleaning for the areas shall be scheduled concurrently with disinfection services.

3.1.7 Child Care Room

Cleaning

The Contractor shall clean child care rooms to ensure the area is clean, sightly, and sanitary.

Child Care Room Cleaning includes all furniture and fixtures (e.g., waste containers, equipment, doors, walls, windows, and floor) to a maximum height of 2.5 meters above floor level. Where present, soap and paper towel dispensers shall be refilled.

Child Care Room Cleaning does not include training machines.

The Contractor shall sanitize all furniture, fixtures, and play equipment (e.g., crib, fence, walls, floor, shelves, surfaces of hardcover books, toys, tables, chairs, etc.) in the children area (enclosed play yard) to a maximum height of 2.5 meters above floor level except for wall-mounted TV.

For child care room cleaning for Room 309B at Bldg. 625, Command Assembly Hall, the Contractor is only required to clean the sink and refill paper towels.

The Contractor shall collect all waste from child care rooms and empty waste containers and ensure they are clean.

Waterproof liners shall be provided and replaced when soiled or unserviceable. All waste shall be moved to designated trash enclosures, Furniture, fixtures, and play equipment in children area are clean and sanitary.

Dispensers are refilled and supplies are stocked.

Child care room waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the

Objective Related Information Performance

Standard trash rooms, or refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed of.

3.1.8 DeCA

Commissary Store Special Cleaning Services

The Contractor shall provide special cleaning services to ensure high-visibility areas are maintained clean and sightly during store hours.

Areas to receive special cleaning services are specified on the Floor Plans provided in J- 1503010-08.

The following areas are excluded from the special cleaning requirements:

- Interior glass surfaces of the display cases of frozen and chilled food.

The Contractor shall provide a custodian (or custodians) to perform work as required during the following hours.

Days Working Hours Sunday 1300 – 1800 Tuesday through Friday

1200 – 1900

Saturday 1100 – 1800

The Contractor shall empty trash receptacles as needed to prevent overflow, remove all debris from floors, provide spot cleaning, etc., so the areas are maintained clean and sightly during the hours specified above.

If the Government finds any unclean and/or unsafe conditions in the area, it will be notified to the Contractor. When notified of such conditions, the Contractor shall respond immediately and clean up the area as soon as possible but no later than 15 minutes after notification is given.

Samples of required work and historical DeCA Commissary

Custodian(s) provided during specified hours.

Designated areas are clean and sightly.

Government request responded to immediately and work completed within 15 minutes after request.

Objective Related Information Performance

Standard Store Special Cleaning Services workload are provided in J- 1503010-12. Historical data and supporting information provided is intended to illustrate the volume of this service and examples of work that has been performed in the past and is not to be construed as a limiting factor to services to be performed in the future.

The Contractor shall take appropriate procedures for unsafe areas, such as blocking off the area and/or posting “wet floor” signs, as needed.

The Contractor shall perform services at the same level required for similar types of services performed as Recurring Work.

Any facility or equipment defects found (e.g., cracks in glass, etc.) shall be notified to the Store Manager immediately.

The Contractor shall submit the consolidated DeCA Special Cleaning Services Report per Section F.

Informational note: In the previous contract, one custodian was provided to fulfill this requirement.

3.1.9 AMC Special

Cleaning Services

The Contractor shall provide special cleaning services to ensure designated areas are maintained clean and sightly during facility operation hours.

This requirement applies to all areas in Bldg. 727 covered under this contract.

The Contractor shall provide a custodian (or custodians) on site from 0800 – 1700, Monday through Friday, excluding Government holidays, to respond to emergency custodial requests, including replenishing supplies, made by the supported command.

Custodian(s) provided during specified hours.

Designated areas are clean and sightly.

Objective Related Information Performance

Standard Samples of required work and historical AMC Special Cleaning Services workload are provided in J-1503010-13.

Historical data and supporting information provided is intended to illustrate the volume of this service and examples of work that has been performed in the past and is not to be construed as a limiting factor to services to be performed in the future.

The Contractor shall perform services at the same level required for similar types of services performed as Recurring Work.

The Contractor shall submit the consolidated AMC Special Cleaning Services Report per Section F.

3.2 Scheduled Services

for Department of Defense Education Activity (DoDEA) Schools

The Contractor shall provide cleaning services at DoDEA schools to ensure that designated areas are clean and sightly.

The Custodial Inventory and Floor Plans for DoDEA-funded areas are provided in J-1503010- 08.

Service frequencies are included on the Custodial Inventory in J- 1503010-08.

Refer to J-1503010-14 for school information including the schedule and sample historical working hours.

The Contractor shall include the schedules for DoDEA-funded areas in the Annual Work Schedule and Monthly Work Plan required in Spec Item 3.1.

Designated areas at DoDEA schools are clean and sightly.

Mop heads and cleaning rags are washed and disinfected daily.

Performance Standards will be the same as those in Spec Items 3.1.1 through 3.1.5 where applicable.

Services are performed at the specified frequencies.

3.2.1 School Space

Cleaning

The Contractor shall clean spaces to ensure they are clean and sightly.

Related Information will be the same as that in Spec Item 3.1.1 where applicable.

Performance Standards will be the same as those in Spec Item 3.1.1.

3.2.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and

Related Information will be the same as that in Spec Item 3.1.1.1 the same as those

Objective Related Information Performance

Standard ensure they are clean.

Waste…