SAMPLE_RESPONSE_Attachment_4_NSLDS_Phase_1_Evaluation_Factors_Matrix.pdf

Attachment 4: NSLDS Phase 1 Evaluation Factors Matrix

SAMPLE MATRIX- Pay special attention to the instructions in the solicitation.

Page 1 ABC Company Response

Proposing Vendor: ABC Company Vendor POC: John Doe

Vendor Email: john.doe@abcc.com Vendor Phone #: 202-XXX-XXXX

Factor* Client/Vendor Contract Number Demonstrated experience to meet evaluation factors/requirements (e.g.

provide contract clauses, deliverables)**

Period of Performance

Contracting Officer/Contract

Administrator POC (Name, Email, Phone #)

CPARS/Past Peformance

Rating (if applicable)

Total Records (active and historic) XYZ Agency XYZ-10-C-ABC

1. Currently managing database of 24 billion financial records for XYZ agency for almost 3.5 years. The enclosed usage report demonstrates corporate capcity with actual production volumes. See reference document for additional volume information since 2010. (See Tab 2, Reference Document 1:

End of year Production Report);

2. Contract term for base contract award stated initial requirement in 2010 was to manage a database of 15 billion records with an anticipated annual increase of 2-4 billion records. The actual average has been 3 billion per year, resulting in 24 billion records after 3 years. The base contract also includes the requirements for website and customer service services (Part II & III) to support the database. (See Tab 2, Reference Document 2: Excerpt Contract #, XYZ-10-C-ABC, Sec. C.7).

3. See excerpt of modification exercising option year 3 of contract to demonstrate currently managing database as outlined in the base contract (contract scope provided in #2 above). (See Tab 2, Reference Document 3:

Excerpt, modifcation 0007 Exercising Option year 3).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

Total Calls Offered XYZ Agency XYZ-10-C-ABC

In 2013, received 75,000 calls at the customer service center for issues to include, but not limited to, records retrieval, corrections, website registration, etc. See reference document for additional volume information since 2010.

(See Tab 2, Reference Document 1: End of year Production Report).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

Total Emails Received XYZ Agency XYZ-10-C-ABC

In 2013, received 98,000 emails of customer inquires and help requests at the customer service center. See reference document for additional volume information since 2010. (See Tab 2, Reference Document 1: End of year Production Report).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

New Data Correction Cases XYZ Agency XYZ-10-C-ABC In 2013, corrected 55,000 records. See reference document for additional volume information since 2010. (See Tab 2, Reference Document 1: End of year Production Report).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

Number of new records added to database annually XYZ Agency XYZ-10-C-ABC In 2013, the XYZ databased received 3.1B new records. See reference document for additional volume information since 2010. (See Tab 2, Reference Document 1: End of year Production Report).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

Number of website transactions annually XYZ Agency XYZ-10-C-ABC In 2013, the XYZ website experienced 95M transactions. See reference document for additional volume information since 2010. (See Tab 2, Reference Document 1: End of year Production Report).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

Number of user log-ins annually XYZ Agency XYZ-10-C-ABC In 2013, the XYZ website experienced 12M log-ins. See reference document for additional volume information since 2010. (See Tab 2, Reference Document 1: End of year Production Report).

10/15/10-Present CO: Jane Doe/Email:

jane.doe@xyz.gov/ Phone: 202-XXX-XXXX

Very Good

COBOL

DB2

CICS

Cool: Gen CASE Tool Mine & analyze queries for Title IV data

Corporate Capacity 2C: Platform/Environment

Part II Customer Service Center Volumes

Corporate Capacity 2A: Systems Processing Volumes

Corporate Capacity 2B: Technical Experience

Part I: High Level Database Size

Part III: System Volumes mailto:john.doe@abcc.com

Attachment 4: NSLDS Phase 1 Evaluation Factors Matrix

SAMPLE MATRIX- Pay special attention to the instructions in the solicitation.

Page 2 ABC Company Response

System Security Experience 3A: System Management of PII

123 Bank 123-FY2009-ABC

1. Five years experience managing up to 5 billion bank records containing PII.

(See Tab 6, Reference Document 7, 2013 Annual Report). (See Tab 6, Reference Document 8, Annual Summary Reports excerpts). (See Tab 6, Reference Document 9, Contract Term requirement to manage financial/bank records, Section C.2). 2/01/09-1/31/14

CA: John Smith/ Email:

john.smith@123c.com/ Phone: 202-123-XXXX N/A

System Security Experience 3B: Maintain NIST & FIPS

System Security Experience 3C: ATO

*If there are multiple contracts per factor, list on separate row(s) with relevant information.

**Attached reference documents must be clearly cited and marked so they correspond with responses in the Evaluation Factor Matrix.

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