SAMPLE_Reference_Document.pdf

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Attached to
Phase 1 Solicitation: National Student Loan Data System Federal contract opportunity
Solicitation number
ED-FSA-14-R-0007
Issued by
Department of Education Office of Federal Student Aid

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SAMPLE Reference Document

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Text version

[Insert in TAB 2] Reference Document 1: End of year Production Report

Page 2 ABC Company Response

This document is only a sample.

Response to Factor: CORPORATE CAPACITY 2A, System Processing Volumes (Parts I, II, III) Client: XYZ Agency

Summary: End of Year Production Volumes 2011 2012 2013

New records 2.8B 2.9B 3.1B Correction data entries 50,000 53,000 55,000 Deleted records 600 530 620 Archived records 10M 13M 16M Total records stored in database 18B 21B 24B

New Website Registrants 800K 1M 1.2M Website log-ins 10M 11M 12M Website transactions 70M 82M 95M Active Users 2M 2.5M 3.4M

Phone Calls Received 65,000 70,000 75,000 Average Service Level 80% in 45s 80% in 45s 80% in 45s Abandoned Calls 1,300 1,400 1,500 Emails Received 80,000 90,000 98,000

These items are only listed as placeholders for the purpose of this example.

Background:

[Text describing background of report]

Database:

[Details and description explaining overview]

Website:

[Details and description explaining overview]

Customer Service:

[Details and description explaining overview]

Database

Website

Customer Service

Note: In this example, this type of report may have additional information as briefly listed below.

Sheet1

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